Eureka Forbes Complaints & Reviews

Sir/Madam,
custmer id: [protected]
regd mobile: [protected]
I am kvv satyanarayana Murthy, purchased Eureka forbs
Auqaguard nrich uv model water purified on 31/12/2021.
unit Serial No : [protected]
component No: 45499215
The product is under warranty period.
Since the date of purchase, I faced so many issues with the unit and lodged several complaints. Your service center technicians used to visit and replacing small components. But the problem was not solved. Some one told that it is mother board issue which needs replacement. Another one told that the issue is with filters. But no one found the actual defect. The machine is not filtering water and it is taking hours together to fill the tank. frequently showing red light.

I sent several emails to your customer care, but receiving formal replies from them. Even I lodged complaints/service requests, through Eureka App and even escalated as well.

Since 2/11/2022, my issue was not resolved so far. Your service center people were arrogant and irresponsible. They are demanding money to replace some parts of the unit, though it is under warranty period.

Previously I used Aquaguard classic model for 10 to 11 years and did'nt face any major issues. one the suggestion of your service technicians only I bought this new unit by replacing the old one.

I never expected this this type of irresponsible attitude from the Eureka. I don't know why the company and franchise service center are behaving like this. You are driving me to go for alternatives including legal help.

I hope this message will reach to correct person or department this time and will get back soon, under advise to me.

Regards,
Satyanarayana Murthy
85-17-6, All Bank Colony,
Opp..Municipal park (J K function hall down)
Rajahmundry - 533103 (A P)

Eureka Forbes Quick Clean DX Vacuum Cleaner with 1200 Watts is in warrnaty
*I am lied by the service centre representative stating that I shall be delivered with a new vaccum cleaner, since the current one has a fault in the motor.
*I have been returned the problematic vacuum cleaner, without repair due to the above mentioned promise, and the otp of resolution was extracted from me by manupilating me to the new vaccum cleaner delivery.
*I have also escalated the same thing to the customer support through numerous phone calls and e mails (also escalated to the ceo help desk).
*In all the trail mails, I am only assured that my request has been prioritised but no action has been taken yet.
*The ceo helpdesk team has also blocked my messages.
Need help to sort this out.

I have an AMC valid till oct 24 2024. Service request no CM[protected] was raised on oct 27, 2022. No service person came so far, in spite of making subsequent calls to their call centre.

No visit for preventive maintenance even though reminded several times through customer support But it is of no use

I had purchase 2 qty of water softener aws c-2500, one is installed at my home. Marketing adviser gives us assurance that if you use this product you definitely solve your problem regarding water. Still facing problems. also call to the contact person who installed machine, but they are not giving any response. then book a service call via email two times still no person attending to resolve our problem.

Water softener is not working even it is not displaying in screen and it's not at al working

I am very upset, till now I have not got any complaint resolved, I have not received any call from any service representative. I have to go have I made any mistake by taking AMC?
What are the expenses of my daily water
I am mentally getting very upset, the responsibility of all this is yours.
I have to go to consumer court

Registered on - 19/10/2022
Complaint ID : CM[protected]

Task No[protected].

On 7th May, 2022 had paid for AMC renewal via gpay to visiting engineer Swamy([protected]). I have sent all proofs and called multiple times to engineer and mailed to company too but they are not renewing the AMC and refusing to help on customer care or provide the services.

Please help

I had paid for the Aquaguard Select Nrich HD UV model on the 1st Oct 22 (payment reference number[protected]. The purchase was made via Eureka Forbes employee (Ashok U, verification code shared 3117). The product was delivered to our site on the 10th Oct 22. I had been following up with Askok on the installation since 10th Oct 22 to 19th Oct 22, who informed me he had raised a service request on my behalf.

On the 19th Oct, I raised an installation request on the Eureka Forbes WhatsApp number [protected]. I was informed via chat with Deepa from service support that the request had been shared with the concerned manager and the Escalation request was CM[protected].

I checked backed on WhatsApp support on the 28th Oct since I did not get a call from anyone on the installation request. I was informed the concern is being highlighted to higher department and this was being raised as an SOS priority. The escalation request shared was CM[protected].

I have not got a call from any service technician as yet. Today on the 4th Nov 22, I get a message at 10:12 am from Eureka Forbes mentioning they tried contacting me for my installation and did not get a response, so the request is being closed.

I am unclear on how product installation is being handled. If my request was raised as an escalated one, would you close the installation request because you were unable to reach me? Would a customer buy a water purifier and not have the product installed? I would also like to understand which number you tried to reach me from as I have not got any call or message. When was the call made and what number was it made from? I will check my phone bill to see if I have actually missed the call.

I have been waiting for installation for a month now and have had to follow up on multiple channels to get a product installed which is a mandatory requirement when you sell a product. This is the 3rd Eureka Forbes product I am using and am appalled at the level of service post purchase despite escalations!!

Its really disgusting that being a big brand the service provided by Eureka Forbes is utter waste. They dont address the issues to the customer. The worst company ever. I sincerely suggest everyone not to take the Eureka Forbes product. I have lodged a complaint on 3rd Oct 2022 but since one month no technician attended my place as i have no water since 1 month. The AMC renewal guys follow up like that i have to pay them immediately otherwise our product will go waste. But once the AMC is renewed they dont even pick the call. Sincerely dont take Aqua Gurad water purifier instead take any local purifier. The strange thing is one of my building mate serviced same purifier but when i asked him to service mine then he says your purifier wont come in our area. Really rubbish. 0/100 for their service.

We have been using Aquaguard Enhanced UV device for the past 8 years. Our AMC [2 years duration] expired last month]. We got a call for renewal and I had checked if it was from EF or any franchise agency. I was told it is from EF and they ahd correctly mentioned our date of expiry of existing AMC as well as the purchase details of the previous AMC accurately. Hence I asked them to come home for the last service as well as for renewal, Once I renewed it for 2 years [same as previous one], I was told that I will get the invoice via WhatsApp. When I got it, the company was 'Sureka Forbes' which raised suspicion. On contacting EF, I was told that Sureka Frobes is not their authorized company, hence we cannot give any free service. I informed them that Sureka Frobes gave all accurate information so there is no way I can suspect them, . I also asked how my personal data was known to an unauthorized company? IF this data breach had not happened, I would not have been fooled [I paid INR 4500 for AMC from Sureka Forbes]. Eureka Forbes is now washing their hands off and not giving be any answer for the data breach. It is clear that if the breach hadn't happened, a fraud company wouldn't have been able to steal my money as well as the AMC. Now if I have to get authorized service for my device, I have to again pay INR 4500 for no fault of mine.

Hi Team
I placed an order for robotic vaccum
Cleaner ( robo vac and mop voice) high end model on 28th October 2022 for
Rs. 30000 to eureka Forbes executive hoping that the product will be
delivered within a day. But, I haven’t received my product yet and no
updates from the customer executive team inspite of calling them everyday
for past 4 days.
This is so disappointing and sales service is terrible for Eureka Forbes.
Hence, I want to cancel the product and get the refund at the earliest.
Cancellation Request No as provided by the customer service executive team:
CM[protected]
Registered Mobile Number: [protected]
Complaint No raised initially for non-delivery of the product:
CM[protected]
Please provide the status on the cancellation request and the estimated
time for refund.
Thanks

Dear team,
Raised a service request 'CM[protected]' dated 18/10/2022 with water filter not working but still resolution not provided by eureka.

1. Multiple mails sent to deepacustomercare and ceoeurekaforbes.com and I get only response 'We are taking your complaint CM[protected] ahead with our service team for speedy resolution'. No resolution yet.
2. Reached the business partner 'Gopal' who marketed and sold us the product, no support from him either

Just got stuck, and the product is under warranty.

I had purchased a water purifier and is in warranty period. 2-2.5 months back Water purifier stopped working and raised complaint for the same and the customer care executive said that the technician will call and visit to check the problem. However, neither the technician called nor visited. Since then I had raised the complaint 3-4 times and I always get the same assurance that the technician will call.
Regret to say that till date they have not attended.
I am so disappointed with such a casual attitude as the people of Eurekaforbes.
I want my water purifier to be replaced with the a new product / refund my amount if they are not able to do the support. Please do the needful.

I purchased two year AMC for RO and cheque was given to technician for booking AMC on 24th Sept.2022 for Rs ten thousand. After repeated reminders to technician and customer service AMC was issued on 11th October 2022. Even after one month no link for gift has been sent and my mobile no. not updated. This is total cheating. I also registered complaint for RO on 25th October but after 5 days no one is attending the complaint. I can't image to which extent they can cheat customers.
Gagan
Customer ID [protected]

I purchased an Aura Water Purifier via Amazon from this company in July, 2022. The purifier is not working and I raised a complain . Every time I call the customer care toll number which charges me 3 rs per minute, they say that technician will come within 24 hrs . As of now it's been more than 10 days that the issue has not been been resolved. I have been calling customer care every day and they keep lying to me that it will be resolved within 24 hrs. I talked to the service manager as well on[protected]. He didn't respond either after picking up my call. I feel cheated. Please help

We have paid for Annual maintenance service as well as candle about a month ago, we have drinking dirty undrinkable water, raising complain daily by e mail, phone, daily we get assurance that technician will visit but no technician has yet visited, this has got tremendous loss of time and money as well as health.

Hello Team,

I have purchased a water purifier from amazon but it is yet to be installed.
I have called 10-15 times on the toll-free free number of Eureka Forbes but there is no answer, yet.
I need my product to be installed by today anyhow.

Thanks
Anit Wahi

We started facing some problems in our Aquaguard as the water was not filling in it. We complained about it and a technician came. Before the technician visit still the filter was able to fill some water but after he came the filter stopped working and was not filling any water. We complained about it and the technician said that some membrane is to be changed and they didn’t had any! And since the complainant it has been 5 days. We are taking water from our neighbours. Even after taking the AMC these are the services we are being provided.
If the company is seeing this my number associated with the account is [protected]

Payment for AMC was made on 15Oct, 2022.

App still shows payment as pending.

Done multiple follow ups on call, 50+ emails but no resolution.

The service men are corrupt, the customer support is worser.