Eureka Forbes Complaints & Reviews

Water is licaging from Aquaguard...

I have lodged a request for service and repair of industrial water purifier no [protected], but till now no response from your team even after multiple reminders. As we are in Jaisalmer my personnel's are developing health issues due to no proper drinking water. Plz take up this issue on priority and solve the issue as soon as possible....

Pathetic service from Sureka and Eureka is encouraging it. Sureka got all data about eureka customers and renewed ahead of eureka and not giving service.

I called both Sureka and Eureka agents into a common place and discussed. Eureka agent don't want to take any action. All they say is you pay me 12K for AMC and move out of Sureka. But when asked how about the amount 8250 paid to Sureka, no answer.

Eureka should...

There is an issue with RO as the filter is not working and water is not coming through. Since last 1 month I've been continuously calling customer care regarding my RO service, every time they said you no need to call next time we will send a technician. But till now no one came to resolve the issue.

Having 2 years of maintenance contract with you with no use. I'm just fed up with their services.

It's a totally...

I am using this Aquaguard since 8 months now water is not getting filled in the tank for purification. This is 2nd time that I am facing issue in last 8 months. Expecting a response from Eureka forbes team as soon as possible. Thanks in advance....

Aquagaurd bought from amazon, it stopped working after 30 days, we complaint on complaint no. Technician came for 3 times and changed parts thought its not working they after 3 complains a lady zeel called us to assure that if not resolved for 4th time we will try to replace the product, its being more then 20 days we havent received a call or a technician even zeel is not picking phone, before 10 days i mailed complain on their given email...

On 11th May`22 Mr. Moolachand Chorotiya came well in time, during the demo it was seen that the robot could not cross a small floor panel & go to the next room, videos were taken by Mr.Chorotiya on the inability of the robot to cross the small panel & he sent it to Mr. Manoj Pant-Sr.Zonal head.
I told them that if it cannot go from one room to the other then the whole idea of having a robot is beaten.
In the meantime Mr.Rushikesh...

I have taken AMC for Maxima UV water purified (#[protected] in 07 MAR-2021.
Till date no servicing is been done.
The Company has been paid with the amount in advance for 2yr AMC.

Various calls been made and messages send. No action taken by the Company.
I would like to take advice if legal actions can be taken in consumer section.
Pls. assist....

I have taken AMC for Maxima UV water purified in MAR-APR 2021 . Till date no servicing is been done.
The Company has been paid with the amount in advance for 2yr AMC.

Various calls been made and messages send. No action taken by the Company.
I would like to take advice if legal actions can be taken in consumer section.
Pls. assist....

Dear Concerns, I have bought water salter 1000 from eureka Forbes in Rs. 31400/- in October 2021. At the time of purchase sales person told lie that machine will smoothly install on terrace of my residential flat. I told him that i need chairman permission for installation. When technical person came for visit to install the machine after 2 month of delivery, he told that I have to incurred expense for installation like pressure pump, roofing,...

I took AMC for 2 yeas on 17th May.I was about to take 1 year AMC only but took 2 years AMC because there was one free gift to be given to customer.
After multiple calls with customer care and incentive solutions(responsible for delivering gifts), I learned that customer id needs to be sent to incentive solutions first for activating the customer id o choose the gift in eflgifts.in .

However I have called continuously...

I am under AMC for the past few years for my Dr, .Genus water purifier. We are two senior citizens and our annual consumption is less than 3000 litres. This year the Mineral cartridge replaced under AMC worked for about 8 months and the level has gone to 5 ( maximum) even when the water use was less than 3000 litres. I had asked the technician to replace the mineral catridge, but he refused eventhough it is a consumable item and was supposed...

We have raised multiple complaints for water filter servicing and change of filter. The service engineers do not turn up but ask for OTP and close the ticket promising to come the other day.

New Complaint raised
CM[protected]...

We have been a old customer of Eureka Forbes since 1990 and always loyal to this brand but we have been cheated by one of your sales person " Raju Rajak 09002414" when we planned to replaced the old water purifier against new ones dated 29.08.2020. Since we purchased the new machine Dr Aquaguard Nrich HD UV we have been going through night. The salesman mislead us with fake information and sold this faulty machine to us which is not at all...

I purchased the afore said vacuum cleaner through you on16/10/2021. Invoice no: TN-MAA[protected].Hardly we have used the equipment. May be a couple of times. On 03/05/2022 when I started using it started emitting burning smell and electric sparks . On 04/05/2022 I contacted the company’s service center and raised a complaint . They are simply calling me and assuring me that machanic will visit and set right. It’s almost one month...

I requested for AMC renewal on my Acquguard Reviva (Bangalore - 75). The technician named Ganesh visited on 16th May and did the necessary service and I paid for 2 years AMC.

When i asked for receipt, he mentioned its generated online and will be sent through email within 24 hours.

Till date, I have not received it. Your CC number[protected] is not reachable, i tried many many times. Also Mr Ganesh is not...

I have opened service request to repair my AquaGuard somewhere 14th May 2022. But request has been attended on on 20th May and they said they need to replace PCB and come back next day. Next day they came and replaced PCB. But it didn't work and they said they need to replace some switches. They didn't turn up since. ALso they (technician) are not responding to the call.

We are facing lot of difficulties with out Aquaguard...

Sir,
It is apprised that i have purchased Eureka Forbes AquaSure from Aquaguard Delight RO+UV+MTDS water purifier from Amazon and got delivery for the same on dt. 21.05.2022. I have called your customer and scheduled the appointment for 22.05.2022 at 1600 hours. But till now no technician from your company contacted me. So, it is requested to you to make early installation of the purifier.

Name: Bhupesh Kumar Mohalbr...

This Feedback or Complaint is not about the Product. This is About Behaviour and Irresponsible things.

I have bought Eureka Forbes Water Purifier on 15th May. And I have received delivery on 20th May. Sales Team have not coordinated very well, even they haven’t replied me for my issue. Service and sales is really Dispointed me.

Still Installation not done yet (21st May)....

Please provide me a new AC remort control devise, because the previous Ac remort control dose not work.
So kindly see the matter and solve the problem....