Eureka Forbes Complaints & Reviews

My aquaguard reviva UV is under AMC, water stopped coming from the water purifier.
The support guys says I need to change the filter without which it won't work. The last filter change was before 8 months. Not even one year is completed and the filter change cost is 2500 +.
Eureka Forbes is looting the customers.

I have raised a complaint for water leaking and light not working on 23rd Dec. But till now no one has come for rectification THOUGH MACHINE IS COVERED UNDER AMC. I contacted customer support number and they informed that technician has already allotted long before. WORST SERVICE.

My water purifier is under AMC. It was leaking and the indicator light not working. I lodged a compliant on 23rd and till date no technician has visited. I have called their toll free number and they informed it has been allotted to a technician few days back, TILL NOW NO HAS COME. WORST SERVICE. PLEASE DO NOT PURCHASE ANY OF EUREKHA FORBES PRODUCT.

Tech and the area incharge are simpy telling the filters are out of stock. aid AMC rs 6000 on 13/12/2022. got the tech to home on 24th after a number of calls, emails and office visits. answered no stock. need to wait for atleast 10 days

CM[protected]

Sorry to say but your Eureka Forbes services is again harassing me, as earlier i have informed in details about my product which is installed and about the pump which was installed to rectify the fault of your company. Previously same AMC related problem came and with your help my booster pump was repaired. As the same was the responsibility of Eureka Forbes. Again the same problem has again being repeated as your jharsuguda AMC Team is not cooperating with me.

Once again I am requesting you look into my genuine demand and help me to rectify my Aqyaguard at an earliest.

Regards Satnam Singh Aujla
M-[protected]

Dear Sir/Madam,

Myself salil warekar bought a new water purifier from Amazon, but due to some reason I received my product late from Amazon vendors.
After I called to technician to install the purifier but they visit and after checking they said product is faulty meanwhile my return period was over. So I request you take necessary steps to provide me new product as early as possible.
Meanwhile a week ago sending message to concerns staff but no response. So I expect good and effective response from your side.Awaiting for your prompt reply.

Thanks,
Salil W

Comapliant raised october for which techician visited and promised to visit in two days with spare. after nearly two week visited and told company running out of spare and will take another week. mean time collected charges for visit and again in novemeber last week visited and half work done without out put of water. know not lifiting the call. plz short out the issue

I have paid for AMC and raised request to change filter and no one resolved the issue for months now. I have escalated the complaint many times in phone and mail. Still no one respond to me properly. Very frustrated with eureka Forbes service support. Complaint number CM[protected]

I have raised service request to repair my aqua guard on November 30 2022 . Still no technician visited (dated 14/12/22). The product under amc as well. I made many call to customer care. No proper response or action. Cust ID.[protected].. Eureka is doing worst customer service i think. No proper channels to resolve their products issue..the interesting thing this the assigned technician put my mobile number in block.

I got the candles of the Aquasure water filter changed on sunday 11.12.2022 through the service person of Eureka forbes, Mr.Vinod reddy.. However, after he left, we noticed that water is leaking from the water filter. WE lodged a complaint through Eureka Forbes asking the service person to come and rectify the problem on 12.12.22. However, till date nobody has come which is not proper. Please instruct them to send the service person immediately.

I have raised the service request for water purifier service on 30-NOV-2022. But till today nobody for the Eureka forbes has not even called me or even not visited for the service. I have called the customer car multiple times and every time they say as soon as possible our technician will call and they your complaint has been escalated. But till today(11-DEC-2022) there is no response from them.
Service request number is CM[protected].

I have bought 2 years AMC and i'm yet to get the gift promised for taking 2 years AMC...

My Customer Id [protected], I bought AQUAGUARD AURA UV+UF just three months back its not working now. We requested a complaint on 29th Nov 2022 the complaint number is CM[protected]. So for no response.

I have purchased Aqua guard Select Classic + Hot water purifier on 17 sept 2022 from the authorized sales representative of Eureka Forbes.
Within 3 days of the installation, the water has starred leaking from the machine. After visiting the technician, he has told us that the machine is faulty and will have to replace it. After 3 to 4 days the machine got replaced and re installed.
To my surprise after a month the same problem of water leakage has started with the 2nd machine as well. Once again, the technician has visited and told us that one of the part of the machine is faulty and it needs to be replaced. It took 3 to 4 days to get the part replaced and after replacing it, the problem is still persisted. Once again technician has told us machine is faulty and it needs to be replaced. Now it is almost 10 to 12 days, neither the water purifier is working nor it got replaced and we are getting the mineral water daily from outside.
Who is responsible for installing the faulty machine and for such unauthentic / untasted products. Who is responsible for mental harassment to the customer and who will pay the water charges for getting mineral water outside for 12 days and more…..?
What kind of quality checks are made before certifying the machine is ready for installation ???
How can I trust that new machine will not have again the same problem ?
As my trust and faith has breached, I would like to return the product and asking for full refund along with water charges for 15 days and compensation for mental harassment.

I purchased Aquaguard water purifier lat 4 months back, last month this water purifier was not working since 25 days, I complained 6 times to customer care, but till now no response, I never seen like this bad service

I own a ro water purifier from Eureka forbes- Aquasure Maxima+. My purifier stopped working around 23 October 2022 I called in the technician he told my purifier's pump is not working and I busy the AMC policy my repair and spare parts will be free of cost. I bought the AMC policy online and after buying the AMC when I called the technician he denied that the repair will be free and I will have to pay around ₹3500. I don't want to pay...

I have at least sent 5-6 email to the customer care of eureka forbes
regarding the service complaint of my Robo Lvac. Only once a technician
visited and assured that my Robo will be replaced as it is not working and
it is under warranty. But later he refused to pick up my phone. Eureka
Forbe customer care always provides me a new reference number and assure
that a technician will visit and my Robo Lvac will be serviced but no one
has visited except the first in last 50 days but interestingly Eureka
Forbes does the same thing, provides me a new reference no and assures that
a technician will visit.
But no one is visiting.
Thanking you
Dear Abhishek,

Eurekaforbes Reply:

Dear Abhishek,

Greetings from Eureka Forbes.

We regret the inconvenience caused to you and assure to resolve it at the earliest. We are taking your complaint CM[protected] ahead with our service team for speedy resolution.

Your reference follow-up number is Task No[protected].

As early as possible our technician will visit.

We request you to check our service technician’s Id in the mobile app of Eureka Forbes, so to ensure no unauthorized agencies are attending your complaint and using any-non genuine parts.

I have registerd a complaint with Erekha Forbes on Security device and Robo vacume cleaner. 11 days over and no response. Multiple times called and always they say escalated. Its very frustating.

I feel like throwing the devices on their MD's face.

WORST SERVICE and HORRIBLE

Thanks
Sathish

I have been requesting for filter change for my RO for 2 weeks but no proper response came after I extended my RO warranty. Before extending the warranty I was assured by company customer executives and technicians that I would get services fulfilled within 24-48 hours but after extending it feels like a scam. I have been requesting a tentative date but still, that was not given. Now the customer executives are not picking up my calls.

I had purchased an Aquaguard Nrich model from the Eureka Forbes salesman after believing that the waste water would be only 200ml for every 1L but after installation it is 2L for every 1L.
They had said I can return the product and get refund within 30 days if I dont like the product, I raised the request and its been almost a month and still they have not processed it, everyday they are telling me that they will do it today or tomorrow. It is such a harassment.