Eureka Forbes Complaints & Reviews

After 10 days eureka Forbes come to home but installation process not till date. pls provide instullation man.
regards
kamlesh singh
house no 20
shivalya society
kadi, ahmedabad

I'm asking for return within a week which is box packed and not used There is 30 days return policy but in spite of repeated complaints through email and calls they are yet to refund....

Hi,
My name is C Vishal Bharadwaja and we have aquaguard water purifier. On September 29th 2022, a technician by name Sachin Patil called for free service and since our AMC also has expired, replaced the filters and we paid the amount for AMC as well. He is one of the most irresponsible and commercial technicians I have ever seen. Right from the go, he was always looking for us to renew the AMC and did a pathetic job at fixing the...

Sir,
I have purchased AMC for my Eureka Forbes/ Auquaguard- Geneus DX RO+UV+UF+TG product in 21.10.2021 and is valid from 22.10.2021 to 21.10.2022. And the purifier is not working. And on complaint to customer care, they are telling that your AMC is not showing in our system. I am getting regular message from aquaguard registered WhatsApp number on WhatsApp with name "Aquaguard Whtsapp" mentioning my AMC is about to expire soon whose number is [protected] . But still on technical visit for repair he is telling that your AMC is not showing. On customer helpline number talk they are telling they cannot tell your details with AMC number and you have to show your AMC documents to the technician visiting your house. Aquaguard neither provided me any such document neither there is any provision in their website to download that document from the website with the help of AMC number. This seems to be very wrong practice buy Eureka forbes/Aquaguard, harassing customer.
I humbly request to you kindly get my problem resolved. I would be greatly thankful to you.

Thank you,
Rohit Sharma
Aquaguard customer id- [protected]
Email- rohitsharma.[protected]@gmail.com

Hi,
My RO is not installed from last 4 days. I raised complaint 4 days ago. After then every day I call customer care and they promise that it will resolved today. But this is not yet installed.

Dear Sir/Ma'am
I have Eureka Forbes water purifier which is under AMC. Dirty water coming from the water purifier, I booked service on 27 September 2022, now today date 12 October 2022 since 15days gone but not service done yet.
I'm continously following through mails, whatsapp, customercare phone call.always giving false replies service will done in priority basis, in 24 hrs your service will be done..Thereafter no body called neither any body visited my place for resolving issue pertaining to the complaint. It is highly disappointment from a highly reputed company that issue of customer has been taken for granted in casual approach.

It is very very disappointing all our family members.

Now I'm asking to return my AMC amount.

Please take necessary action against Eureka Forbes and do the needful and proper justice.
Customer name: Sanjay Jena
Customer id:[protected]
Contact Number:[protected]

Thanks and Regards.
Sanjay Jena

I ordered Google pixel 4a black camera lens protector from the above mentioned company on 2nd October .
Payment has been done and it showing they received the order but still no dispatch is shown.
The company has not responded in any manner even after repeated requests and complaint. Order no #53183 and The GSTIN number given is 01AKMPR8238D1Z5.
Request you to take the necessary action please

I purchase amc on 05/10/2022 for one year and amount rs. 4850/- paid to eureka forbes service agent name minhaj vhora mobile no. [protected] and [protected]. agent promised to me amc details updated in 48 ours in eureka forbes application. but after lapse of 05 days amc details not updated in application.
customer id is- [protected]
name- sujeet kumar

Hello Gentlemen,

I bought the Forbes Robo LVac Voice in first week of May, 2022 from your Dealer in Thrissur. The Name of the Sales Guy is Harikrishnan. The following are the Product Details.

Month and Year of Import - April 2022
C-AN-B-DD-AAIB
GFCDFRLVV00000
[protected]
FORBES-ROBO-L-VAC+VOICE
[protected]
Sap Code GFCDFRLVV00000

We lodged a...

I purchased Forbes Robo Nxt Vacuum cleaner from the Eureka Forbes sales person on 24 September 2022. Within two days the Vacuum started acting crazy. I had a tough time trying to connect to the customer care to come and inspect the product. The sales person informed me if there was any issue with the product within 30 days they will issue a refund. When i asked the sales person to provide me a refund and take the product back, he mentioned refund is not possible. The technician inspected the product today 7 Oct 2022 and mentioned there is an issue with the mother board/chip and they would repair it. Inspite of me asking them to refund me the money and take the product back, they mentioned there is only a replacement option.

I would like to return the product and get a refund.

Bought Vacuum Cleaner from Eureka Forbes site on 7th September, Full amount paid through Credit Card, was supposed to deliver on 11th September, no update about delivery since then, after frequent calls to customer care. i mailed to them for cancellation on 16th September, got reply that order cancelled and refund will be within 7 working days. I've been following up with them through mail, twitter, calls, every time they say wait wait be patience but not transferring my amount. It's been one month they are just passing time and not refunding my amount.
Customer ID [protected].

I purchased water purifier from Flipkart and it got delivered on 30/09/2022, installation should be completed by Eureka Forbes and request id was created by Eureka Forbes on 30/09/2022, however till today installation is still not completed and it's almost 6days and I have contacted them 9 times and there is no proper response or no one from Eureka Forbes contacted me about the issue. Every time customer care girl says work id is already created and they don't know why it is delayed and they say they will escalate the issue and disconnect the call.

I'm living in Sector 127, Kharar, Mohali, Punjab. Contact +91-[protected]
Last service ticket# [protected]

DR Aquaguard Select Edge model with RO+UV+AYUR+MTDS
with double tap. one for normal water and other for Ayur herbal water mixed with 7 ayurvedic ingredients

The product was installed in January 2022 and company sold this product to me saying that you have to replace Ayur cartridge worth Rs. 900 whenever its empty. It was empty in July and since then I have lodge many tickets to replace the cartridge. Now they are saying company have changed the policy and you have to replace the whole kit worth Rs. 5100 every the Ayur cartridge is empty. Company do not provide the cartridge alone. Till now no service is done as the service team said we don't have cartridge. I believe company have discontinued this product as it is not visible on their web site. Still as per law company have to support to customer for at-least 5 years. Even my product is under warranty and without first service. How company can cheat with us. Its not possible for me to spent every four months 5100 Rs. just to refill the cartridge.

I'm chasing the team from July 2022. Its a harassment. I'm going to lodge a complaint in the consumer court now.

AMC Not getting reflected in the application as well as in Customer care system even after full payment. I have paid for the AMC on 2nd May, 2022 through eureka forbes mobile application. AMC period is not being updated in the application. Despite calling customer care for 7-8 times, no response received.

Our Aquaguard geneus water Purifier had stopped working on Sept 13th. I had raised the issue with Eureka Forbes customer care through WhatsApp as well as via call on the same day. After weeks of waiting and a visit from two different service technicians, the issue with our purifier is still unresolved for the past 21 days! I've also been calling the last service technician who visited us (whose name is Manigandan) to resolve the issue at the earliest, he keeps giving me various excuses for the past few days about the spare parts. Everyone at home myself included have gotten severely sick with a fever due to change of water. Eureka Forbes is so irresponsible in their service and it's so appalling. I had even purchased 1 year worth of AMC from them. I'm so sick and tired of such poor service from this company!

I made service request on 30 Sept. Got a message regarding the confirmation at 11:45am and an assurance that an executive shall visit within 24 hrs. But i got no call or visit.

I had purchased AMC from them and despite of that the service is exceptionally poor.

I contacted their customer care several but they are literally giving exact same answer every time. Fortunately i have personal number of one of the executive so i still have some hope.

But such companies should be banned to work anywhere.

Choosing Eureka Forbes product is one the biggest mistake I made.

This is uttara Nighoskar from saharanpur UP. I had lodged a service request on 27 September my service request number being
CM[protected]. The service agents visited only once stating that the candles need to be changed and nobody came after the first visit. I escalated the request number of times called the customer care but to avail. Kindly look into the matter and the needful as I have also paid my AMC. Thank you

We filed a complaint for an issue with our vacuum cleaner on 21st of September. A technician was supposed to pay a visit within a time slot they allotted the next day. However, no further communication was made with us. We went back and filed another complaint 2-3 days later. Same behaviour. And as of now we’ve made almost 5 complaints asking them to pay us a visit and they never follow through.

We went back to read the reviews for the company and turns out they do this often with people especially the one’s who’s warranty would be expiring soon, in our case next month.

Such a ### company and service from them.

Hi,

The hose pipe connector for my trendy nano vacuum cleaner is brocker. I have been searching for a replacement for the same.

The locking mechanism of the connector is broken and the hose pipe is not getting fixed to the machine. I could not find this part company's website, amazon or flipkart. When I contacted a service centre in Trivandrum (Capital City of Kerala) they said they don't have this in stock and it is not available in any of the centres in Trivandrum. I registered a complain in the Toll-Free number today, the call centre guy advised to check to check with with the near by service centre.

Please help

Hi, i have been looking for a replacement for hose pipe connector for my trendy nano vacuum cleaner.

The locking mechanism (Latches) are broken and the hose pipe no longer gets fixed to the machine. While looking through the company's website, i couldn't locate the part.

Please help me with this issue.