Eureka Forbes Complaints & Reviews

Worst service..
Please don't buy this..I purchased water filter on March 2021. Issue arises few months after purchase ( within guarantee period). People treats us very badly. No use of support team. After 20 days of complaint, they came and solved. Again after 3 months same problem arises. No guarantee for the item replaced during Guarentee period. If we have Extended warranty also, no one came to home till 20 days of complaint. Everyone...

I had booked a demo of Eureka EVAC robo, they came n given demo & asked for booking i told i had not yet confirmed told him to wait, then he told no issue make book i[censored] r not intrested then we will takeback the product. Then i had given 2k advance n told him wait untill confirmation then he didn't given reciept for that 2k then next day courier came to home with GST bill, forcing to take the product by paying remaing balance, im keep on...

Sir/Madam,
It is to inform you that your service engineer Mr. Nirupam Deb, M/no.- [protected], residing at Silchar, Cachar, Assam has done a fraud with me.
I have lodged a service request online at aqua guard for the servicing of my appliance and soon after my service request the service engineer as mentioned above has visited my home and serviced my appliance.
While his service he advised me to install a home water iron...

They collect charge for AMC (Annual Maintenance Charge). But product is not working when i raise service request they did't responds. So many time communicate through web site service requests and call to customer care no use....

Very bad consumer service support from Eureka Forbes

No action on service request [protected]...

Hi Team,

I bought my product in April, and the installation happened later. Since then, the product makes a weird clicking noise and the water doesn't come out. Even when it does, the TDS is not correct. This is an MTDS product, so the TDS was set at the time of installation, but the TDS controller valve is also faulty.

I have made 2 complaints about this, once in May and one on June 11th [[protected]] but the...

In the month of April 2021, on the recommendation of the Company's Sales Executive Mr. Satish Pandey, His Super boss Mr. Susheel Patil, Mrs. Suchita Madam, we have purchased Dr. Aquaguard Classic + Ayur Machine, which is delivered and installed at our premises. Please note that we were earlier using an Infiniti model water purifier machine and had an AMC with a validity of contract period from[protected] to[protected].

Further,...

Changed address and requested to reinstall and paid AMC as it was out of contract.
After payment also, been following up with customer care about my reinstallation and repair from last 10 days. Getting same answer from every customer care executive that technician will attend ASAP. It’s been 10 days now nobody has visitedt. And moreover AMC also is not refundable even without service.

Will post this in social media...

We bought Eureka Forbes water purifier from Flipkart and it got delivered in broken condition . They replaced the product and installed the second product but after 1 week of working it stopped working and the indicator turned red. The water stopped coming. We complained Flipkart but they didn’t replaced it as the time for replacement for gone and suggested us to contact Eureka Forbes as the product is still in warranty. We logged service...

Hello,

We have been a customer of Eureka Forbes for a long period. But a deceiving act of your representative named Mr. Vikas has shaken our loyalty towards your company.
We have made the request for AMC and he visited our residence for the service. After he finished his job, we made the payment of Rs. 5050/-.( Message received from the company-“Dear Customer, your payment receipt number is AM[protected] for the payment...

Hello,

We have been a customer of Eureka Forbes for a long period. But a deceiving act of your technician named Mr. Vikas has shaken our loyalty towards your company.

We have made the request for AMC and he visited our residence for the service. After he finished his job, we made the payment of Rs. 5050/-.( confirmation message received from the company-“Dear Customer, your payment receipt number is AM[protected]...

Hi,
I requested water purifier service and it was supposed be attended on may 29th 2022 and technician didn’t attend. After repeat follow-up with customer care and ceo escalation desk, I here same response that issue will be resolve ASAP. But issue is not resolved and I had AMC until June 23 2021. Eureka Forbes suppose to replace candles in filter for free of cost and they never replaced the candles even after paying them money....

The after sales services is very poor. We kept on calling the customer service and registered a complaint and further escalated but nobody has bothered to respond to the concern. The purifier started getting problem within a month and it is still not working. It is the worst product, I have bought till now. The company is cheating there consumers and they are intentionally doing it....

I have Aqua guard UV + UF device which is now one year old.

The company service guys changed the candles and renewed my AMC on 15th May (2 years payment in advance).

Few hours after the candle change the device red light started blinking and it stopped working. The serviceman asked me to turn off the main switch and try again. This work around worked for 1/2 days.

After a day the device again started...

My manual purifier's filter is not working from last 3 months. I am complaining daily at Eureka customer care but still not provided any resolution. I am highly disappointed with your service....

I was an existing customer of Eureka Forbes as I bought dry vacuum cleaner in 2016.

In the last week of April 2022, I was approached by a Eureka Forbes sales agent in Chennai (Mohan contact number: [protected]) for buying a wet and dry vacuum cleaner in exchange for the existing vacuum cleaner.

I had bought the same in the first week of May 2022 and I was promised the following
• 750 INR for the old...

This is regarding the complaint on sales person Hemant, Bangalore
I requested for demo of water purifier the sales person came and explained abt the product and we booked he product water purifier and he collected rs 500 as advanced payment and after 1 day we have cancelled the product and now the sales person is not returning the 500rs advance high we have paid
I have called Cust care and registered complaint but it’s...

I had received a message from Eureka Forbes for the gift of Skylar product. So I clicked the link and ordered Duffel bag. I paid with my credit card Rs. 588.82. After that I got a message a that your payment is successful for any further inquiry contact 360inex. I am not to contact them through email or phone. I have not got any communication from 360inex or Spykar.Please advise. Subhashphadke....

Request no - WO[protected] is the complaint number raised and for 45 + days it's been unattended and no response. i would recommend not to buy any product from Eureka Forbes...

Journey with Customer care started on 9th April 2022.

last two months Eureka forbes representative visited couple of time after multiple requests/reminder/escalations.
wrote also to deepa.[protected]@eurekaforbes.co.in
Water purifier unit is under AMC till April 2023.

have created 4-5 tickets during these two months.
below snapshot can explain you SR created.
After Service done on...