Eureka Forbes Complaints & Reviews

It’s been three days more than 72 hours my water purifier has been delivered and more than 4 times I request for technicians visit for installation and no one come they just make promises that one of the technicians will come but no one come
Address :- Wani 445304 Maharashtra
Contact No :- [protected]

I had purchased aquaguard superb last year in feb 2022. I have not recieved even one free service. Recently when aquaguard water flow reduced i raised complaint. The complaint still shows open but luckily resolved in by local representative of aquaguard. My 1 year warranty is about to get iver in next 12 days and still have not recieved any free service. Even after talking to customer care multiple times thete is no resolution. Most pathetic service in portblair. No coordiantion among customer and the team in portblair, the customer care not able to direct complaint to right branch.

Eureka says sureka is no more their partner in servicing. But Sureka reached and took the amount . Now no one is providing the service.

Eureka is the worst service center. If they moved out of sureka, they should informed customers and remove our contacts from sureka which they haven't done.

Hi Team

I have purchased Eureka Forbes AMC for 2 year for water purifier. As per AMC, Eureka Forbes should replace the water filters. I have raised a service request on 2nd January 2023 but this request is not attended so far.

I made several escalations to the helpdesk and escalations team but no use.. every time you will get the response saying your issue with be resolved in 24 hours.. but nothing is happen so far..

By pay huge amount as AMC, we need to follow up for basic service.. really bad service by Eureka Forbes and the service providers..

Repair Request: CM[protected] is open since yesterday and I am continuously following up with your customer service center but not getting any concrete update. Every time just gets escalated but no use.

We have bought your AMC but really frustrated with your service.

I want immediate action on my complaint without any excuse. Please assist.

Hi,
Customer ID: [protected]
My Aquaguard is stopped working since 8th Jan. Aquaguard is in AMC but still my complaint is not resolved since 8th Jan 2023. Did many calls, emails, complaints.
Waiting for a call from the technician. Tried reaching your customer service number, but I am getting same reply that you will receive a call from our technician ill date Nobody came to check it. We are really frustrated with eureka forbes. Nobody is cooperating and helping.

History:
1. CM[protected]
On 8th Jan, I put request for Aquaguard not working. Nobody resolved the issue and request closed from Technician without my concern on 10th Jan.

2. CM[protected]
Again I raised request on 11th Jan. Technician came and said he will be right back in sometime. Took otp and closed request and never came back.

3. CM[protected]
Again I raised request on 12th Jan that my Aquaguard is not working. Till date Nobody came to check it.

We have registered request many times but service engineer not attend request. Equipment is under AMC.

Even after many request for service, Complaint not resolve.

Eureka Forbes we put amc for 1 year rupess 6000 to this company last November 2022.The machine has problem and not replacing the spare parts from last Dec 26 we are fighting with these customer service last one month they are not replacing the spare parts but cheating customers and getting money. They are customer cares dont have Heart lying to customers and cheating. I need my cash back pls take legal actions these culprits.

I am frustrated by complaining and waiting for a service guy to come and change the filter and service the water purifier. I have called 5 times and they keep saying the issue will be resolved within 48 hours. It has been 5 months till now. No one came. Or no reply. Please take this purifier and refund my every money or else I will go to consumer court even by wasting my time and money.

I bought a water purifier for Rs.20, 000 and I out AMC for Rs.5000 recently and I kept giving issues and they now again its giving issues and they come to check they are asking to pay another Rs.2000 for replacing a component, what the point ofAMC and such an expensive machine, they a ripping off the customer and every 2 months the machine breaks down, after putting Rs5000 for AMC why should I still pay for faulty component

I Madan Lal Mittal aged 84 years resides at B-2 BDA Colony Shivaji Nagar, Bhopal-462016. I am a retired army officer and from past several years and your loyal customer. Well this comes as a last resort from a distressed customer who has been ignored and harassed by Eureka Forbes team.
That in the invoice cum receipt for service contract you have not mentioned my full name and the mobile number in it not belongs to me. To rectify the same, I went to your office twice situated at 105-106 1st floor Aakansha Building, Nai Dunia Parisar Zone-I MP Nagar, Bhopal-462011 and there I met your back office incharge Mr. Abhishek whose mobile no. is [protected] who was rude and did not bother to answer any of my quires and in contrary to it he suggested me to meet the franchise owner Mrs Nair.
I would like to draw your attention on invoice cum receipt for service contract you have not mentioned what type of free replacement of consumables and how many periodical service will be provided to me under this annual maintenance contract. Kindly provide me with the contract copy in which terms and conditions to the contract is mentioned in it.
On 12.01.2022 I have called a company to sends its technicians but you have not bothered to send him on time. I was shocked by the poor customer service of Eureka Forbes team.

I have bought "Aquaguard blaze RO+ & Ambient" Water purifier on 8th Feb 2022. Customer id is [protected] and serial no. [protected].
Now sensor is not working so I raised a Complaint (CM[protected]. But technician and their lead Randeep Karmakar are denying for repairing. They are asking to renew again the warranty while the machine is still under warranty (7th Feb 2023).
Three months back I was facing same issue that time also they were asking to renew warranty. Again they are doing same and harassing me.
Now I am loosing all hope and trust on Eureka Forbes.
Please help me to get my machine repair.
Thanks,
Guddu

Swapan Kumar Das
Mobile Number [protected] and [protected]
I had purchased AMC for my RO water filter on 5th of Jan. 2023 but regret to inform you the necessary change of filters of the RO has not been undertaken till date.
The matter was reported to your customer care on 9th Jan 2023 but the necessary change of filters has not been undertaken till now (11th Jan 2023 1800 hours)
I had made a complain again today at your customer care.
it seems since I had purchased the AMC on line, the concerned local AMC support firm has become angry ( since they didnot get commission on my recharge ) thus I will be finding problem in getting timely service for my water filter.
This is proven by the fact that I didnot get the service of replacement of filter even after lapse of 7 days of purchase of AMC
Kindly arrange to escalate the issue at higher level

Paid AMC charges of Rs. 6100, but till now either my water purifier is not serviced or my money not refunded.

No proper response from Eureka Forbes.

Regarding AMC charges paid without informing me

I complaint about Aquagard purifier regular service.
Worst AMC service center, logged a case almost 15 days back and calling every day their customer service center, but no proper response from anyone. Simply take money, but they won't do any service.

Machine is not working only red blink light is blinking.

Almost 26 days passed, but till date my Eureka Forbes water purifier problem has not been resolved.

Last week someone called me and told that they are looking into my genuine demand but sorry to say again they are silent.

Please suggest what to do.

Regards Satnam Singh Aujla
[protected] / [protected]

The below mail was set to the company on[protected],

from: Baby Venkatesh
to: deepa.[protected]@eurekaforbes.com
date: Jan 3, 2023, 3:52 PM
subject: COMPLAINT of REFUND Pending on Cancellation of Forbes ROBO L-VAC Vide Order No.[protected] Customer ID No.[protected].
mailed-by: gmail.com

Dear.Deepa,

Good Afternoon,

I regret to inform that my Refund of Rs.5, 000 is pending from Eureka Forbes upon my cancellation of the Order No [protected] placed on 6th December 2022.
Earlier I requested for A Demo to Eureka and Mr.Karthik ph:-[protected] was deputed. He showed a machine operated through remote on 6th December 2022, I placed an order
for A Robo L VAC to be delivered within a week paid by gpay to AIRPAY Vide UPI transaction ID[protected].
I called Mr.Karthik on 12th December for an Order Acknowledgement and receipt for the advance paid by me. He didn't provide any official acknowledgement from Eureka but provided an Order No.[protected]. I also shared my email id:- [protected]@gmail com to get a Confirmatory mail from Eureka Forbes. On that day Mr.Karthik did not provide me about the delivery Status of L VAC. So I informed Mr.Karthik to cancel my order, for that he informed me that he will inform his superior Mr.Satish. I asked him to share his contact number which was Not provided to me.

I searched over the Internet and found Mr.Satish Kumar phone number ph:-[protected] . Called him on 13th December he shared some Order reference Snapshot details,
On 17th December i once again called Mr.Satish Kumar he informed me that the machine has to come from China and can be delivered only by 1st week of January 2023. so i told him to Cancel the Order by providing my bank account details, which was duly acknowledged by him. He informed me that the refund process will take 10days and shall inform the accountant to start the process.
However on 21st December I got a call from Mr.SatishKumar informing me that, you EurekaForbes had dispatched the machine to my address and my Refund is in process.
I got the L VAC delivered on 25th December 2022 at my Residence by Courier. Till 31st December 2022 I have NOT Got the Refund so I'm holding your machine in Lieu of my Refund.

I lost confidence in Eureka Forbes when I was not provided with any official acknowledgement mail/receipt by Mr.Karthik. Also when placing the order itself we insisted for delivery within a week which was duly promised by Mr.Karthik. However i was informed that there will be undue Delay till 1st week of January 2023 which was Not acceptable to me.

Request you to look into the matter and arrange the refund immediately and collect your machine. Have attached the snapshot of the conversation through what's up with Mr.Karthik and SatishKumar.

Regards.

Venkatesan.A.S.
[protected].

Today on[protected] they are calling us and visiting our house asking us to return the unused unpacked machine. I asked them to send a authorisation letter for delivery of the machine through their person and an acknowledgement for my reference was not obliged by them.

I have renewed my AMC for ereka forbes water on 4th JanuaryNo.w/o[protected]. sales order No.[protected]. I am unable to download my einvoice for Rs.5050. Please send the einvoice on my e0mail portal [protected]@gmail.com