Eureka Forbes Complaints & Reviews

Damaged or Not working Purifier supplied - No service in 1 Year Gaurantee Period

I have purchased a Water purifier (Aquagard marvel NXT from amazon on[protected] the product got delivered on[protected] i am calling and requesting the customer care associates to intiate a installation request for my product installation till date i.e;[protected] im continously calling and asking them every associate will say a common thing that we are escalating your issue and will be resolved within 24 hours but nothing is happening is the company associates are willing to do my product installation or not ?
and today i got a message from amazon stating that your product installation has been cancelled by the company

i need to know the reason

Dear Sir/Madam,
My name is Fiza Qureshi from Kurla east, Mumbai 400070.
Few days back i have purchased Aquaguard Eden RO+UV+MTDS+ Water purification system (S/N: [protected]) from nearest Vijay Sales. Register No.[protected].
From the day one of the installation to till date i am facing water leakage issue with the purchased Aquaguard.
Installation didnt got complete by the technician Mr.Ravi Singh:[protected]...

Aquaguard technicians came to my home and sold me 2 yrs AMC worth 10k. Not even one month down the line the purifier started leaking once again. Upon raising a service request they claim the bill I have is a local one and they will charge extra for any repair. Looks like they are running a fraud scam. I should have bought a new purifier rather than getting into this AMC scam.

Technician contact :
[protected]
[protected]

Manager contact :
[protected]
[protected]

Pathetic service
Inspite of 50 calls for reminder, they r not coming for service
Literally fade-up with the issue
Will not recommend this brand to anyone

I bought Aquaguard UV + UF in November 2021 and after 4-5 months the service man calls up for maintenance check and service. Just before he came the water purifier was working at it’s best and he also mentioned all looks good. But just after he left within a week it stopped working literally. When I called him back he said your filters needs to be changed. Its not even been 6 months we need to get this changed? I have been following up with Eureka Forbes customer support team but they are not helping. AMC charges are 3.5 for a year and they are saying the filter can be changed only once in a year! Everything with this company and working for this company are big fraud. I spent 10K on water purifier and now the company/service scam are expecting me to spend 2.8K every 6 months? Eureka Forbes please get this fixed as its under warranty and the purifier was rarely used or agree to the fact the product is so bad and stop manufacturing. The reviews on Amazon.in how each and every customer who bought this model is struggling. AQUAGUARD AURA UV UF

I have purchase eureka fobres 2000 .as on 26.06.2022 .but we have facing water leakage to every 2 days .we have facing so many problems.i have called so many times to custMer care .but nobody cannot solve my query.and no body can not vist my location.i have a loss of money some of rs 60000 .so pls help me .eureka foberes custamer service is employee is irregular talk to custamer.i have called so many times to eureka sales man. But that person was not lifting the phone.

For every 3 months the white light comes and water stops coming and the service guy is also saying that this model all filters r deficitive but the company is not responding to this, the model is (Crystal nxt uv+uf) and wen we ask the manager guy he is saying that we r drinking all the 5000 liters then we must be elephants to drink so much

I had placed a service request for replacement of machine end connector of hose for Futuro Euroclean Vacuum Cleaner. The complant number is [protected] dated 26 June 2022. It is almost a month and noone has bothered to even contact me for the same .
Firstly the quality of connector is so bad that it is bound to break Then the spare is not available and noone bothets to attend to complant.

AQUAGUARD NEO RO+UV+MTDS
Purchased in March 2022, the purifier doesn't turn on, raised a complaint regarding this and nothing has happened for the last 2 weeks now.

The tech believes it's an adapter issue and is awaiting the spare part for the last 2 weeks.

For such a brand with a new product not having spares is absolutely disgusting

Complaint number [protected]

Purchased a Aquagaurd Water Purifier in the Month of May 2022 and while installing they have fitted a Valve on the waterline at additional cost. After one month the water filter started leaking and I have raised a service complaint. Their technician attended the complaint and told that the valve is broken which will lead to leakage again . I asked them to replace the valve at free of cost as their product is substandard.

They refused the replacement and demanded again money to replace their faulty product. Which I want them to replace at their cost.

I have recently purchased Aquaguard from Eureka Forbes from their official salesman. The salesman said that he will provide the bill once the product is installed. But it's been more than 5 days now. He has been making excuses everyday to not give the bill. Called him multiple times in cell and messages but no responses. I have complained to Eureka Forbes customer care as well but still no resolution. This is complete harrasment.

I have taken AMC on my water purifier .Due to some reason my purifier is not working properly and when i called the customer care, they received my call and took the complain but later when i tried calling again many times, they have not received my calls.Later i cam to know that they are a 3rd party services providers and they dont have any link with Eureka Forbes.

Now i got a question on my mind.If there is no link between Eureka forbes and the 3rd party (Ion Exacense Pvt Ltd), then why do i see their label on my water purifier (the tag has a contact number as Helpline :[protected], SMS "CUST ID" to [protected]) ?
I have this label since the beginning of the time i bought the product.I am totally disappointed as i have paid money for 2 years AMC to them but i didnot get any response from them.

If really ION Exacense has no relation with Eureka then why do we see the tag/label on the water purifier???

Could Eureka Forbes answer this question ?

Aquasure water filter is not working for the last few days and we raised a complaint 4 days back and still no techinician arrived and the issue still unresolved.

Loged in complaint for issuing us the receipt for filter & Tap both amounting for rs. 750/- which was paid in cash to the service guy but he did not give us the receipt On 7 th July'22 complaint was raised on Deepa customer care & also on whtsapp but today till 21ist July '22 it has not being resolved neither did the co bother to contact
My xperiance has been very bad with Eureka Forbes, I shall never recommend their products

Complaint No [protected] 8-7-2022
escalation no [protected][protected]
mail customer care -TICKET NO [protected]
Through Various channels the compalint for Filter Change Aquagard Geneus was initiated after their service personnel came during mandatory service under warranty service and informed that Filter needs to be changed and will be changed free of cost under AMC and hence AMC OF Rs 6100/- was taken in May 2022, but no result till now hence complained under the above Numbers and still no response.
Kindly arrange for refund of AMC amount of Rs6100/- and buy back of water purifier by the company as I can go for other options with other water purifier units who have a better track record of after sales service.

Dear sir,

Our RO is not purifying water so we have raised service request no.CM[protected] on 09/07/2022, after lot of wait finally your technician came to our home for service on 14/07/2022 then they started telling our product is out of warranty.And they tell your filter consumables kit is not working so they can replace on chargeable basis it will cost around rs.5175/- since it is out of warranty.But i have purchased this product on 6/8/2021 and its warantee is valid till 5/8/2022 then how could they tell wrongly that my product is not under warranty.They left without completing the work. If it is under waranty how they can charge.You have to look into this issue and resolve the same at earliest.Since 10days we are facing this issue.

Regards
Saurabh kumar
Mob-[protected]
Cust id- [protected]

Dear Madam,
We had an "Inova" machine earlier.
We had taken an AMC for the machine which was valid from 04.12.20 to 03.12.23.
This machine stopped working hence a new machine "Classic" was purchased (sales order [protected] dated 29.07.21) was purchased
from Aquaguard.
The New machine was delivered to me 'online' through your service personnel Mr Amansinh (mobile [protected]).
He had promised me that the AMC would get transferred to my new machine.
Amansinh also had promised one spare new carbon candle for new machine.
Now the warranty is over and my new machine is without an AMC contract.
Please inform me about your action plan or I will go to consumer court.
Regards
Vilas Wadhone

Dear Consumer Forum,

This is mail I am writing after getting frustrated with the services of Eureka Forbes. The detailed of complaint as Below.

I had purchased the product 2 Year back Last year I have renewed my AMC services but so Far the Vendor of Eureka Forbes has cheated me by giving only 1 services in the complete year. and when i tried to contact the with vendor the vendor owner is also misbehaved with me. For this i had registered a complaint with Eureka Forbes on May Month and this complete team is making me fool by simply copy pasting the same reply with different complaint number. After completion of 2 month still no one from Eureka is supporting me the same. I had asked them 2 times for providing me the substitute vendor for renewing the AMC but there was not update from them. In last today my R.O stop working and when i raised the complaint there is no proper response from them. Kindly accept my complaint against Eureka Forbes all the proof of misbehaving and providing only services is available with me.

Regards,

Santhosh.R
[protected]

This is regarding sr [protected]. Been 15 days since we have raised a complaint/escalated nobody has had the decency to call back or come for a visit. All this while the product is hardly 2 months old very much in warranty
Absolutely regret buying eureka product and will not suggest any of their products going forward to anyone