Eureka Forbes Complaints & Reviews

Hi, I have an Enhance RO aqua guard (Customer id [protected]).I have renewed the contract on 25th March 2014 from Rao enterprise(code 14407, representative name Ranjan Kr Singh).I had to get 4 filters.But I have received only 3. The service guy confirmed that he will provide that next day.But after 3months, I am still to get the same.As a result the filter have not been changed in the machine.I have raised several tickets for this(Example...

I am the unfortunate owner of a eureka Forbes Infiniti model. Despite paying a huge amount the technician who came to service the purifier was incompetent and struggled a lot. He said the filters need to be replaced to which I agreed and the was for Rs 3000. Now the pending work is for a valve which he said was to be procured from Guindy. It's been several weeks and the technician Suresh - [protected] never returned and does not pick my calls...

My Service Contact Receipt No.[protected]. Mr. Biswanath Dey on 26.06.2014 take AMC for Two Years and Change Filter Candle but not Changed Carbon Black and says Changed day after tomorrow but still not changed till date also use unprofessional language towards services and he told I refund your money. I Call too many times but still our purifier running without services. I do not received any service from your side from installation till...

There is some in my aquaguard classic water purifier. I give my purifier to BEE JAY Sales from where I was purchase it. But after 2 days when I call him they told me very rudely that our technician is absent from two days and we have much work, do't call us again. When it will repair, I will call you....

Dear Sir,

I have procured Aqua guard
in 15th June 2014 and installed in July 2014. Now in July only we are facing the problem that muddy water coming from aquaguard.new machine.

We have registered the complaint on 21st july 2014 and complaint no is [protected], but till date nobody is attem=nding the same .


This is very bad service from aqauguard....

I have a service contract with Eureka Forbes for my Inova Aquaguard and the Aqua Sai Service Center is the assigned one for my Region. I would like to highlight this to you that the service contract was signed on 20th August 2012 which mentions the following :- No. of Periodical Service/Year : 2 Replacement of Consumables Per Year : One Pre Filter Candle and Carbon Block, Two Carbon Granules & Dual Cartridge Replacements for the...

On 4th July i registered only complaint on Eureka forbes website that my Aquasure had stopped working ( just 2 months after buying). The very next day, person came and informed that PCB had malfunctioned and will have to be changed. On asking how much time it will take, he said 2 days. When i contacted him after 3 days, he told that PCB was not being provided to him from the main centre. So, i escalated my complaint on their online...

Hello, I had bought a Water purifier from Eureka Forbes on 12/7/2014 Order No.[protected] which was delivered on 13/7/2014 Delivery Challan No. 23883696 my Cust ID is [protected] The representative came to install the product after 3 days on 16/7/2014. The product was defective and it did not work, he told us it shall be replaced the next day. But till date even after placing hundereds of calls to them nothing has happened. The person...

Poor customer care and aquaguard company’s response

Beware of aquaguard company

Case of purchase of aquaguard enhance ro
1 i purchased enhanced ro aquaguard for domestic use on 25 jun 2014 and requested customer care for fresh installation vide reference number 89945455 dt 13 jul 2014 at 1000hrs. After repeated persuasion with the customer care (Which keeps you hold for more than 10 minutes every...

We have Aquaguard RO on AMC and after the technician changed the filters, the filters have been constantly leaking. We lodged a complaint on 14th July, 2014 but till date the problem has not been solved. One technician had come in between stating he will come the next day to rectify the issue, but no one has turned up so far. This is absolute cheating with the customers. I have been calling the customer care twice every day and in the morning...

I have bought Aquaguard RO (Reviva Model) on 12/Apr/2010. Order No :[protected] We have put AMC for every two yearssince then. Name of Service centre: Everest Enterprises 66, Ponnusamy Nagar, 3rd street, Sembium, Chennai Ph[protected] The latest AMC is executed on13/June/2014 having Contract Receipt Number :[protected] Name : Sebasthi Devi Address : 1455/2, 11th Cross Street, Poombuhar Nagar 2nd Main Road, Kolathur,...

sir
i had purchase aquaguard duo machine from eureka forbes on 2011 and i was done service agrement with them on year 2014, they dont give proper service to me related to that th complaints details are as follows-
1)i was given complaint to change tab of machine they change tab after 3-4 dys after complaint which is not part of that machine they changed tab of another machine at that time they said that we will change proper...

Mr.Surojit previous agent ([protected]) of Ranigang, Dist-Burdwan(W.B) gave me an AMC paper amount Rs.1700 for four candle change.But he changed only one candle.But the paper was false.The paper is still in my hand.Now he resign from the service and I still not received the balance money....

Product Name- Aquaguard Total Sensa (SMP+) WP [protected]. Product of Eureka Forbes. Sales office-Geeta Mandir Road 55 DB 5 Panipat-132103. Inv No-[protected], Dated[protected] Order No[protected], Dated[protected]. At the time of installation complete assurance was given of regular service and regular service reminder calls.But in actual it has become very tedious process to get in contact with the sevice person of above said...

Dear Sir/Maa'm, I have Eureka Forbes Aquaguard purifier, but from last 6month i have to face many problems with this machine. It releave saline in water and the water became alcaline.The upper layer is cover with white sheet of saltness. I complaint many times in last few months but i couldn't get any permanent solution of my problem. Many service person came at my home, clean machine's tank but after 1 day the same problem accures.The...

In reference to online order for RO on 23-Jun-14 vide transaction id is[protected], Authorization Code is Customer ID is [protected], which still not received at my end. I had made many calls to your call centre and logged complaints vide no[protected], but every time I got false commitment that it will be delivered soon. Pls help....

I am unable to purchase the dust bags for EuroClean Ace vacuum cleaner from your Outlet in Vasai (Thane - Maharashtra). Whenever I have called or visited your outlet (Mr.Varik +91-[protected]/ Abel Lawerence +91-[protected]) over the past 8 months, I get the same reply that the dust bags are not available. Is this the after sales support that you provide to your customers ?... My e-mail id is [protected]@hotmail.com Regards Stephen...

Request No. [protected] And [protected] I bought Aqua guard Green RO. I was promised that there will be 3 free service in the first year in the intervals of 4 months. Unfortunately they dont keep any track of it and we have to remind and struggle to get the service. I raised a request for 2nd service on 15/07/2014 and technician comes on 16/07/2014 late evening. Have no idea what service he did, after the second service machine stopped filtering...

Dear Sir/Madam

We had taken 3 year AMC for our Aqua guard on 21.11.2014 (Customer code - [protected]) . We had logged our complaint on 15.7.2014 with Eureka Forbes ( Complaint request[protected] as our Aqua Guard was not working.Inspite of several reminders to the customer care nobody attended our request from Eureka forbes.So we got it repaired from outside. Company is not bothered about their Customer request.They Collect...

I was interested to buy a vacuum cleaner (both wet & dry) hence one of my colleague had shared my number with the agent from Eureka Forbes. The agent called me up to check about the same with me and assured to send a person for demo. While I checked if there are any offers she assured there would be 2 offers : lifetime free service and a travel bag as a gift. I liked the product and before payment got confirmation and assurance from the...