Eureka Forbes Complaints & Reviews

Hi, My name is Dipti Ranjan .. I purchased an EUROCLEAN XFORCE vaccum cleaner from EUREKA FORBES . After 1 month o[censored]se i found it's not all working . When i called their service centre, i found that less data is maintained for my product purchase . Even the model number is missing . I registered all my details and placed a service compliant . But after that i didn't receive any call from anyone from EUREKA FORBES . Now when i again called they are not able to trace my service request .. What i understood is the service quality offered to me was very very very...poor. But what can i do now the last option for me is to go to consumer court . When i called the sales person, he is trying to avoid my call .

Its been less than a month i brought the water purifier and i have called the service center many times but they have'nt turned up. Not even a single drop of water coming from the inlet. Its the worst experience that i ever had in my life with any of the products. My humble request is please dont buy any of these products. Worst service...

I had bought a water purifier Aquaguard Enhance UV model on 26.08.2014 This model of water purifier was suggested by sales person from Eureka Forbes.After two days I received the water purifier it was installed on 29.08.2014 but we found that the output water quality is not drinkable as it feels heavy through throat.So I called the sales person and informed him the problem, he convinced me that he had made a complaint and a person from Eureka forbes will visit you soon.But for the further ten days n body came.Meanwhile I had made a service request too whose service request no was "[protected]" but no body had responded to it too.So then I called up the sales person again as he responded that the Complaint resolving person will visit you soon.The complaint resolving person came and checked the TDS of water which showed 200 reading so he said that you need a RO purifier so at the same time called up the sales person telling him about this information.The sales person had a talk with the complaint resolving person.Later the sales person from Eureka Forbes ensured me to get this model replaced.It is since then the sales person is only ensuring methat you will get it replaced.Today it is 16.10.2014 and the sales person says to me that his manager is not ready to give a replacement.As a customer I have faced a lot of mental stress due to these people in Eureka Forbes I am purchasing drinking water daily even after investing Rs.12490/- with Eureka Forbes Ltd for a water purifier.

Hi Team, I purchased Aqua guard Enchance Green RO system on Sep 25th 2014 through online payment worth 14990/- i did not get that till now, even after repeated complaints in the customer care center. They are giving false promise as they will deliver immediately.But till now it is not delivered. Your help will be greatly appreciated regarding this matter. Thank you Viswanath [protected]

I had bought a Aquaguard RO+ UV Model water purifier on 16.12.2013 from your branch located in R.S.Puram, Coimbatore. To my dismay, I have to follow up with your service personnel to carry out the warranty service every time. Since I have transferred from Coimbatore to Chennai I requested your office to make a note and do the warranty service accordingly. On 4th October, 2014 I made a warranty service booking with your customer care vide booking no. 78 4800 52. I am really ashamed to put on records that even after repeated reminders with your service team on 7.10.2014 (Mr.Stanly), 9.10.2014 (Mr.Dinesh Kumar), 14.10.2014 ( could not recollect the lady staff name) & last but not the least on 15.10.2014 (with Ms.Neha) who all had assured to send the service person on the day itself. If a reputed concern like Eureka Forbes does not have the facility to meet out customers' requirements or having been nonchalant behaviour of your service team you can either withdraw the service support or to sack the lethargic team in order to retain your reputation in the market. I am not aggravating my concerns which can be clarified with the recorded telephonic conversations I had with your customer care executives. I seek your immediate intervention to execute the warranty service immediately failing which I will be forced to seek the help of consumer forum against your concern. Hope you will understand my predicament and favour me with your immediate service.

Do NOT give even single rupee before the Eureka Forbes product is delivered to you, even if you decide to buy their product after reading this. This is the WORST buying experience in my life time. I registered for a demo of Eurovigil CCTV system in their website(Demo Id: 31654). Next day two agents came. One of them, called himself as the Territory Manager.They did not have anything to demo, only the printed papers. I ordered for the DVR and two camera with 1TB storage. They insisted on paying the full amount. He claimed that the system will be installed next day. If I had to approach the agents directly, then I would have enquired about them. Since they were sent from Eureka Forbes for my request for demo, I believed them. For next few days, nothing happened. Whenever I call him on his cell number, he will give answer it will be installed next day or he will not pick-up the phone. I got suspicious. I called the customer care of Eureka Forbes and registered a complaint about the non-delivery of the product(Complaint Number:[protected]. Even customer care could not do anything for more than two weeks. Whenever I call them, they will try to pacify me. But nothing was happening on the ground. They are just recording agents. They can not even send sms or email your ticket details. Finally I asked for refund of the money. Again another ticket was registered(Complaint Number:[protected] and now the call center person said the money will be refunded in two days. Even after four days, the money did not come to my credit card. Every day I call them to ask for the status. Today is 23rd day after my order, I do not want the product. I just need my money. I hear a new business model by the agents in this operation. The agents collect money from different customers, but use that for other business purposes for few weeks and later they order the product. By this way, they hold free money for few weeks. When I search in google, I could see at least one more person cheated in the same pattern. EUREKA FORBES: If you are not listening to your customers pain, you will not survive. But your agents will simply switch to another company in future. You should control your agents properly or change the business model.

Sir/s, I would like to inform you that Mr.Chanchal Chatterjee, a sales person of your Durgapur branch, visit my resident and adviced me to buy your Water Purifier, actually for Model- 'Genious' . As per his recomendation about this model I agree with him to buy the item because I have a child daughter. Mainly I want to gift pure water to my loevlyest daughter, so I agree to buy this product without any delay.Finally in March, 2014 I purchase this product and then I think that from today we can drink pure water and protect my family from any Diseases. But alas! within 1 month from purchase this product arises a problem and water not flow from Purifire, Then I booked a service call and your service person named Mr.Manas visited my residence and suggest us that 'threre have huge quantities of Iron in water of your locality and for that reason it made garbage inside of purifier and go stop to flow the water . Then he insist me to buy a part name "Ironil" for overcome this type problem. Then I proceed with his advice and get buy this product 'Ironil' for continue to get pure water. But few days later same problem arises and that time your service provider named Mr.manas visited and rectify the problem. Also assure us in near future same type of problem never arise on the instrument. unfortunately within one month same problem occure again Mr. Manas come and repair it. Finally 1st week of October, same problem arise and that time Mr.Dhananjoy (Service Head at Durgapur Region) came and told us to buy cartidge because machine have already run 250 hours. Your concern person like Mr.Manas, Mr.Dhananjoy and Mr. Chanchal too many times visited our home but they never have find out except three person (Me, my wife and my only daughter). As a sincere business person I have to stay out of station. So remains to never uses your machine above 250 hours. Again can you imagine except 2 persons water uses we also face 3 to 4 times temporary shutdown of your machine due to complain. How can we run this machine 250 hours? It is not possible for us to relay Mr. Dhananjoy's suggestion for purchasing Cartidge. Sir, do you tell me for why we only suffer after choosing a famous company like yours. I only want pure water for my lovely daughter but it destroyed my dream. Finally we request you to take the matter seriously and find out how to solve the problem and make us confident about your company. Please reply me as early as possible.

Issue 1: It has been over a month I have bought the new Green RO water purifier product. One month past and till now didn't received my Invoice and the sale persons not taking my calls and not responding. Have called to Help line more or less 20 times and only at last after long struggle they responded and provided the request number #90447037. But still now almost 15 days past but still didn't receive. Issue 2: I have an OLD RO water purifier under AMC warrenty, while purchasing Sales person conveyed will get refund of paid AMC within a week. I agreed and handed over my Original BILL copy. Almost 45 days over but still no Check and more over no response from sales person. If this is not sorted out ASAP, will complaint to consumer court with all the proofs that have with me right now. Kindly do needful.

Dear Sir, I am filing complaint against Eureka Forbes (Aqua Guard Water Purifier department) I give service request on[protected] for reinstalling & Filter change of my water purifier, Complaint No: 90350297,[protected] service engineer came & reinstalled my water purifier but not changing filter due to it's in AMC, he said filter not in stock so tomorrow I will come and change it, but he not come on next day. So again I called customer care regarding this issue, Complaint No: 90442910 But no response after some days I called again customer care regarding this issue, they given one more Complaint No: 90470729 But same, no response again so I called again customer care regarding this issue, they given one more complaint No: 78610177. It's keepon continuing, but no response, they don't have toll free number also, so each and every time I have to spent Rs.15 to Rs.20, nearly I called 20 times that customer care & concern department directly. Please fix this issue As Soon As Possible. Thanks Bagyasamy

ID no.[protected] .i have been using Aqua guard water purifier for many years. I have also been renewing AMC with the condition that the technician should attend only after 5.30 pm .In spite of that every servicing is being done only after several reminders. last servicing which was due in the month of August 2014 which has not been attended. Despite having the contact number, attendants do not have the courtesy to remind us nor visit for servicing. When complained about the same, arrogantly inform that since the AMC has expired, service can be offered only on renewal of AMC. My complaint is since the service due for August is not done I want the same to be done immediately without citing any reason.Then only renewal of AMC will be considered

This refers to my complaint no. 78518309 dated 30th Sept 2014 to Eureka Forbes regarding my Nova Aqua guard water purifier. Even after several reminders, no one has attended my complaint so far inspite of having a 3 year service contract. The last service was done in April-14 with your help after negligence on their part. Hence, request you to once again help me out and oblige. Regards, Stephen Ferreira

Eureka forbes taken a service contract for servicing my aquaguard classic water filter for the perieod of 29/3/2012 to 28/3/2014 in rs 2100/- recipt no 20796102 but he do not give any servace for mantince of my water filter so please take a legal action to refund my amount thainking you

Dear Sir, I have purchased uv elite(eureka forbes) model purifier from vijay sales thane vasai east.But at the time of purchase executive told there will be AMC for this model every year but after one year service center engineer told there have no AMC for this model.When ever complain for the service it took approx one month.Now i have complain for service 11 of Sept 2014 Engineer came charged me RS 1000 and do some thing in my puifier after he left my machine dead.Now i have call so many time to vasai east service center thane, but there have no response now they din not picking up my call.Now i request you to please change my machine.My contact no is[protected]

"Hi, I am annu singh and I had a complaint against a ro reviva company employee." I had purchased Eureka Reviva, before purchase employ whose emp-id-9003446, name rakesh kumar take security money and say its refundable but still one month pass but not my money refund. I registered my complaint here and helped me to get my complaint resolved early. I got my money back. Thanks regards Annu singh

I purchased compact water purifier in march 2013, till date three times it has same issue of red light blinking. Two times PCB was changed without any cost due to warranty but not for third time i have to pay. for which 3yr AMC was asked by service person. I did it. but still the problem is not resolved from last 5 days. One service says its any of cable issue other says it's pcb issue. Request to resolve the issue immidiately. As i read online, there are same issue for this product, why don't Eureka forbes resolve the problem permenantly. either tell the issue, i will get it solved permenantly. If you read, pl revert on my mail [protected]@gmail.com

I have purchased Vacuum Cleaner in Apr'2014 after that in Aug'2014 Vacuum cleaner not working I have made complaint on 11.09.2014 vied no. [protected] after 15 days came one person he told motor damaged to be replace. He told presently stock is not there I request put to head office after that I will fit the motor I have made complaint nearly 1 month no body response it Your service is very bad. Do solve my problem immediately or your take back your product and pay my money. Mail:[protected]@yahoo.com

Its been two days requesting for aquaguard service at my place in mansarover, swarna path, Jaipur but there is still no service offered after 9 phone calls. On every call, i got a reply that they are sending an executive in half n hour. With no service, i am forced to source clean drinking water from neighbours. Address of service centre: 51/05, Shipra Path, Opp. Neeraj Modi School, Jaipur, 302019 Service centre contact no. :[protected] Kindly do the needful.

Hi, I have ordered 'euroclean health pro' on sep 14th, till now not received, when called the given mobile/land lines I am getting no response, some times customer care receiving complaints and not giving any status. I have given emails but no response. This is the worst experience from eurekaforbes online purchase that I had. I do several purchases online but never I had like this worst experience. My customerid:[protected], purchased on sep 14th 2014. thanks & regards, seshagiri k.

With a great suffering I have to say that the company's product and company service - both have disappointed me a lot. I am in great distress. I brought Aquaguard Total Neo dated 16.9.2014, which was installed on 17.9.2014. (You can avail all the details by docket number.) But today is date only 8.10.2014. Within such a short period I had to face a problem to getting purified water. The red led button constantly beeping. I think there is a problem in circuit. It annoying very much. I cannot think that I have to face such a problem within quite a short period. Its not even completes a month. However, I booked a complaint; the docket number of my complaint is [protected]. Its almost 24 hour, but no one yet attain, not even anybody contact. Is it your after sale service? Being journalist of a Delhi based publication group, I wrote an article on Aquagaurd Water Purifier last year in special issue of Diwali. Now I feel great regret for that. My perception and impression about the company and its product has completely changed. Now its my humble request that please replace the purifier or refund my money.

I HAVE PUCHASED THE EUREKA FORBES RO+UV WP SYSTEM IN JULY 2013. 1) while booking the order representative jurisdiction compliments. 2)after collection of cheque material delivered after weeks time. 3)service connection given after a weeks time by reminders. 4)one year the machine function normally.( good). 5) before warranty period cheque collected the amc renewed. 6) after amc the service personnel changed the filters. 7) after one week no water coming out from purifier. the machine takes 5 hours to fill 1 lts. 8)complaint's not responded in time. 9) after service same problem persists unskilled technicians sent for problem shooting. 10) daily complaints registered no response. 11) Now we have to buy the regular mineral water from outside agencies.(COSTING EXTRA CHARGES) 12)I believe IN BRAND TATA GROUP. customer id [protected] product delivery challan no 22153051 dated 30/07/2013 machine model ro + uv wp system [protected] my compliant no 78495484 [protected] j.venkateswaran [protected]