Eureka Forbes Complaints & Reviews

Hi there, we have bought a Classic Aquaguard in 10.11.2013. At the time of purchase your sells personal told us that a single candle can continue for 2 - 3 years. There is no extra cost. Now after completion of a single year your service personal told us that we have to maintain amc every year with 1530 rupees. We are a middle class family so how can we afford this much. If your service person told us about this cost then we can shift for another company. We already fixed we will bought philips product. Your sales person misguided us. Now what will you do? Tell me as soon as possible. Previously same sells person misguided us to purchase a small vaccum cleaner. He told that it is with a life time warrenty. So in this ILLIGAL way you are selling your products????????????? Means either your product is NASTY, MOSTLY WITH BAD QUALITY or YOUR COMPANY BELIEVES IN CHEATING????????? I thiknk in which way you have sold me this product this was a cheating...

Hi, I purchased this purifier 20 days back, now thanks to Aquaguard i cant have drinking water, We live in a country where we purchase a high end product and still no use of it. Why on this earth they do business, Water is basic necessity and still they take it lightly.

I am K.R. Sampath residing at Plot. No. 121, 2nd Main Road, A.G.s' Colony, Velachery, Chennai-600042. My contact numbers are[protected] and [protected]. I have an Aquaguard Classic model. It is under AMC for two years from10.01.14 to 09.01.16 and I have paid Rs.2725 for this.It went out of order during late first week of October 2014 and a complaint was lodged with your helpline in the second week.A Technician by name Mr. Gnanasekaran came two three days after the complaint was registered and he took away the machine to his office at Jagannathapuram, Velachery as he said there was some fault in the board. In the meantime Diwali came and he said he would repair and bring it back after Diwali. But he did not bring even 10 days after Diwali.Atlast he brought it on 2nd or 3rd of this month, but even then he could not commission it as he told he forgot to bring some wire or tube. I have been repeatedly contacting your Help Line and I have spoken to almost all the Customer Care Executives but to of no avail. I also spoke to one of your Senior Executive Mr.V.P Singh three days back, who promised to restore it immediately.But nothing has happened so far and the fact remains that the equipment is not in use for nearly a month. Apart from this, We are forced to buy water can costing Rs.35 pre can ever since you failed to repair., although we never used can water. I am extremely sorry the way in which this has been handled and strongly condemn your callous attitude to your customers. Here, I need to mention that to cover up your lapse on the complaint made in early October new complaint number is being assigned every time I approch your staff to know the status of my complaint. K.R. SAMPATH

We had done service contract with Eureka forbes aquagaurd infinity model, contract receipt no.[protected], customer code:p4072, product/model-I.N.F, AMC type :gold, given rs.3090, date of extension 4/09/14 to 3/09/16 company representative come to us for servicing purpose in this changing of candle should be done by company but he replace with duplicate candles, in our family if due to drinking of impure water any seakness or illness happen who is responsible for this, I have 1 year child if she drink water which not pure so anything happen who is responsible, company representative no, chetan vidhate_[protected],

Just after two days of buying aquasure elegant Ro we have to call the customer service as the water coming was very bitter in taste not drinkable at all, the agent on the call said issue will be resolved today(what a relief).Three days gone by no issue resolved even after calling them again and again .Finally after three days the agent came without much care about how we are dealing without pure water having kids in the family but the company does not care at all .He then said the membrane of the product is defective ( new product and defective) and has to be changed, assured us he will come tomorrow in the morning. Since two days and we have no clue where is he and where is the bloody company . This is by far the worst product ever purchased wish i had read the reviews earlier would never have buy it then.They are cheating us openly and no value for the problems we are facing .I wish this company fall into debt and wind up as it is so useless what is the company for when it cant deliver good products or resolve the issues or show some care but none and none will ever be they just simply don't care.so upset i wasted my hard earned money on this stupid product.Please never but this.

I have purchased one Enhance RO+UV water purifier on 3rd week of September 2014. After seven days I am facing problem with that machine. I informed customer service about my problem. Technician visited and told me that connection was not done properly at the time of installation and that's why the problem arise. he also told it will create problem frequently if connection not made properly. then i called sales person Mr. Bijay Mukherjee (office : Kasba, Contact no: [protected]) and informed about the same. At the time of installation I also noticed it to Mr. Bijay, then he assured that no problem will arise in future due to this type of connection. Every place they are doing connection like this. Now i can realize it was his false commitment. So that they can set the machine with shortcut. actually he was hurry. Repeatedly he forcing technician to do it fast. He totally cheated me. also I have pay Rs. 300 extra for the connection where as at the time of demonstration it was told by sales person Mr. Bijay Mukherjee that I don't have to pay for the connection. It's totally free installation. Now since last two weeks machine totally stopped. I have registered complain to customer care, another technician visited and told me the same problem and told me to contact the sales person to rectify it. I called Mr. Bijay and after so many attempts he picks up my call and told it will rectify shortly. Now almost one month left but no positive result and now his phone is not picked up. It's really disappointed for me that i have spend so much money for a machine which I can not use. Since one month also I am paying for the packaged drinking water to purchase. Now I don't know to whom I should contact. Who will solve the problem? Please help me to sorted out this problem. So that I can use this machine. PLEASE HELP

i have contract with eureka forbes n i complaint last month but no body attened any complaint due to no service my water compact i have buy daily to the market when they done amc contract did not change candle and uv chamber they said it will be change tommorow but last last three months no body come n change when complaint in coustmer center there is only one answer ur complaint will be attened today but no body come
[protected].09.14

[protected].10.14
[protected].10.14
[protected].10.14
[protected].10.14
[protected].11.14

Complaint registered for leaking and broken filter in our Aquaguard on 1st Nov 2014. Your call centre confirmed that this will be handled maximum by 3rd Nov which was a Monday. On Monday when i spoke to Pardeshi enterprises at Orlem Malad which is the nearest service centre, they informed that they do not have the filter and will order it & service and fix it on 4th Nov at 11.30am. I waited all day and the same was not taken care of. I called Sunil at the service centre 7 times and your call centre 4 times & nothing was done. On 5th Nov Santosh called to say he could come the same day but i asked him to come on 6th Nov which is today at 11.30 max since i had to be at work post that. I waited since 11.30 and the person landed up at my place at 1pm after 2 calls to the service centre and 1 call to thecall centre. After reaching here the person tells me that the new bowl that he has brought along to replace is broken. I am absolutely appalled at the manner in which a reputed name like Aquaguard works. It is pathetic and not acceptable . If not resolved today before 4 i will take up this matter with the consumer forum.

Complaint registered for leaking and broken filter in our Aquaguard on 1st Nov 2014. Your call centre confirmed that this will be handled maximum by 3rd Nov which was a Monday. On Monday when i spoke to Pardeshi enterprises at Orlem Malad which is the nearest service centre, they informed that they do not have the filter and will order it & service and fix it on 4th Nov at 11.30am. I waited all day and the same was not taken care of. I called Sunil at the service centre 7 times and your call centre 4 times & nothing was done. On 5th Nov Santosh called to say he could come the same day but i asked him to come on 6th Nov which is today at 11.30 max since i had to be at work post that. I waited since 11.30 and the person landed up at my place at 1pm after 2 calls to the service centre and 1 call to thecall centre. After reaching here the person tells me that the new bowl that he has brought along to replace is broken. I am absolutely appalled at the manner in which a reputed name like Aquaguard works. It is pathetic and not acceptable . If not resolved today before 4 i will take up this matter with the consumer forum.

What is the way of getting a better service from this company?? Unfortunately I've bought your water purifier years back and now struggling for service. I've never seen such a horrible customer care and a bunch of guys sitting in the front desk to give fake promises to the customer. I've bought service contract or AMC from you guys and that I've received atleast 10 followup calls to sell that. Now I've called your customer care atleast 30 times to get the service but no luck so far. Whenever I call your customer care they say within 24 hours our engineer will call you...did that happen to any of your customers ever???????? Atleast the feedback I got from the people around me or from my friends is NO. Why you give false promises to your customers???? Hope I'll get some answers here at-least. Thanks, Nilesh [protected]

Hi, I had a very bad experience with the services of EUREKA FORBES, one of our water purifiers (Classic Pump) was not working, so I registered a complaint on the number available[protected] during diwali and responding to that a person named NIMBAR - [protected] from EUREKA FORBES attended the call pretended to fix the machine and charged us Rs. 475/- without giving an acknowledgement or a receipt. Later after 15 minutes the machine again went faulty, so we called NIMKAR, he said there is a issue with the fuse and the fuse is not available with EUREKA FORBES and also not available in the market. After I called the service center I was told that the fuse is available. I again registered a request for repair and complaint against NIMKAR on the 1st November I was told it will be attended in 2 working days but no one responded. Again I did the same on the 3rd and such a disgrace again on the 5th evening I had to followup on what is happening with my complaint. Then the executive gave me another number of SANTOSH from 3T[protected]Who is not nswering the phone even after 10 calls I have made to him) and asked me to call him to confirm whether NIMKAR is working with EUREKA FORBES. GREAT... Why was this information given on the very first day, why were people sitting on it... It is really a disguised on EUREKA FORBES. Regards, Vinod Waydande ACME...

I have a wide year contact for the servicing of my water purifier with the said company. The agreement clearly states that parts will be changed every year. They are not abiding by it and claim they already have and when asked for an acknowledgement which they get it signed on every visit and which contains all the details of the work done, the company has refused to show it. They claim to have it in their system but when asked for a print they do not show even that. The invoice number is 22087810.

My name is V. Vasantha Kumar, D-73, Sakkaraiar Nagar, Neelikonampalyam post, Coimbatore-641033. I have booked for Aqua Gaurd Classsic model on 24.10.2014 to Mr. Umapathi Sales person. The machine was delivered on 28.10.2014. Technician Mr. Dhilip came on 30.10.2014 at 9.30 pm and he couldn't fit the machine because the machine was leaked and he assured me of changing the machine for me but still now 5.11.2014 it was not happened. So I feel very sorry and I decided to cancell my order. I also request the company not to deliver my cheque for Rs.8990/= since I have not used the product and in the installaion itself the machine was fault.

Air Force School Avadi, Chennai 600055 have purchased two Aqua Guard industrial water purifier capacity 600 ltr/hr model AG-600 from Eureka Forbes on 10 Sep 2010 and 31 March 2014. Both the machines are under AMC vide contract receipt no:CP[protected] on 21 Aug 14. The service contract validity is from the period 21 Aug 14 to 28 Aug 15. Both machines are unserviceable with effect from 14 Oct 14. Due to this school is not in a position to supply drinking water to the students. Instead of repeated complaints lodged through telephone to Eureka Forbes, no action has been taken by them. It is requested that action to be initiated to make serviceable both the machine at the earliest and necessary action may be taken against Eureka Forbes, Chennai. Contact Person - JWO D Nayak Contact No : [protected]

I have the subject line water purifier model and have AMC for 2 years and still one year not yet completed. I was not using this machine more than 2 months due to water shortage in my house. Now I started using this machine but its not working due to memorine issue as per technician. I logged a compliant about this issue in 2 months back and 3 tickets was closed without resolution and my confirmation. Last compliant was registered (No.[protected] on 18th Oct 2014, but still not yet rectified, when I spoke to EFL customer care executive many times and they said it will be arranged by EOD today on every day call. Parellelly I spoke to local authorised service center "Mahalakshmi Service center" and they said it will take 2 days on every time. Finally it is not resolved. So there is no proper response and explanation from both company and service center, since I spent much money for 2 years AMC and issue not rectified for long time. Please look into my issue and advice accordingly. EFL customer care number:[protected] Mahalakshmi Service center: [protected]/[protected]

This mail is regarding the false commitments providing by your costumer care executives I raised a request on Sunday (1-Nov-14)to dismantle and reconnect my aquagard from old address to new address its complaint number is 90602651. The executive committed that the engineer will visit my plase with in 24 hours, but on Monday (2-Nov-14) I received a call from engineer and he committed that he will come to my place by 6PM Monday, After that none visited and no communication happened from your company. Yesterday (3-Nov-14)afternoon I called your costumer care number and the executive committed that engineer will visit my place by 5 PM, no one came and no communication received from your company. In the evening i called costumer care umber again and the executive committed a call back from backend team with in half an hour, but no calls received.

Hello All, My friend suggested me to take Aquaguard Enhance RO. He is using it for an year and so i decided to go for it. I ordered the machine and to start with i struggled with the installation. They took 3 days to install the machine. Post installation after 3 hours, water started leaking. I complained and after 2 days a guy came and fixed it. Water opening knob is not in a proper position, i asked the service engineer he said this is the design. But when i asked my friend he said his machine its fit properly. After a month, machine started showing its characteristic. It will not purify water immediately it will start purification after 30 min and it will take long time to fill a single tank ( 7 liter). Complaint raised, called customer care several times and after 5 days a service engineer came and he just cleaned the first cylinder and he said it will work and it will not happen. After this day i went to my native for Diwali vacation for 10 days. No one at home. Machine was not at all used. I came back after 10 days and switched on the machine. Same problem, but machine is not at all started even after 4 to 5 hours it switched on. if the macine on for 5 hours i will get 2 glasses of water where liters and liters of water will be drained. Taste of water is veryyyyyyy bad. Complaint raised and its 6th day none of the service Engineer turned up. One guy called me and i told him very clearly come before 10 AM as i will leave for the office after that. But after that no response or what so ever from EF. How essential water is for a family. But these guys really not at all worried about anything. I don't know whether they really have a customer care who will monitor CRM requests or just they do time pass. Even after allotting a service engineer they don't care about a customer at all. I have decided to throw off this faulty machine to EF and i start using the bubble talk water. at least i have a guarantee i will have water in my home for drinking. Recent complaint number i raised: [protected] Thanks Guru

Dear Team, I had bought Aquaguard Enhance RO+UV and AMC is being paid by my office. I had transferred from Varanasi to Pune and on reinstallation I was charged. I want to know that is installation charges not included under AMC. I had lodged a complaint regarding continuously red light blinking through sms but no one turned up. Need an early solution. Regards Dhruba

Eurekaforbes cleverly designed their website to avoid any written complaint receipt. I tried all sources to find out to lodge a written complaint on poor service but no one is ready to give proper mail address. They gave [protected]@eurekaforbes.com. [protected]@eurekaforbes.co.in, [protected]@eurekaforbes.com and all id's are bounced. If any one knows proper emai id please let me know....

Have been waiting for 5 WORKING days for a broken Aquaguard filter to be fixed. No service personnel showed up (their excuse was that they CouldNOT find the apartment, however surprisingly they could find the apartment when it came to selling that filter) and when called on the service number then they said that 'they have too many customer hence too busy to fix our filter'. Also the Link on their website: http://www.eurekaforbes.com/Product/Escalate-Your-Service-Request# doesNOT accept valid service request numbers and their help line 3988 3333 NEVER picks the phone. Thanks