Eureka Forbes Complaints & Reviews

I have installed AG Enhance UV water purifier from aqua guard 6 months back . But now within after 6 months there service engineer came for servicing and screwed up the UV lamp connection due to which it has stopped purifying water and also stopped dispensing it . I am facing this problem since 15 days and no has even bothered to look into it .. very bad service

NOT GIVING PROPER SERVICING. TOO MANY COMPLAINTS STILL NO ONE COMES FOR SERVICING.I Lydia Curel resident of 302 A wing Indrajeet Apartment, Near Ganpati Karkhana, Majiwada, Thane -400601, Mumbai, Maharashtra Ph No [protected] . I bought aqua guard water purifier many years back(Aquaguard Compact Purchase date[protected].Mr Khimji solakni was the person who fitted the purifier but he didn’t fit the safety valve. The service guys never called me before coming to provide service so they used to come at any time which was inconvenient for me.
On[protected], a person named Manish singh came for the servicing but as there was water problem at our place on that day, so he signed himself, went back and reported the company that the servicing was done.
On[protected] a person named Mr Gaikwad promised us to give a good service so I did a renewation of 3 years but in the receipt only 2 years[protected] to[protected] was written for the cost of 3 years. The end date of service should have been[protected].
Also after the renewation, they still have not given us any service.So I called Eureka forbes[protected] helpline and the person Mr. Kedar Sharma gave me a complaint no 78051978 dated by 5-9-2014 at 15:43.He said that your complaint has been registered and the servicing would be done within 2 days. But it has been more than a week and still no one has showed up for the servicing.I even called the person Mr Gaikwad ph no [protected] for requesting the service.He said that he will come tomorrow and replace the filter.I still waited for him till today[protected] evening but he didn’t come.The replacement period for the filter is long past its due. Members of my family are falling ill because of the water which is not filtered properly by the Aquaguard filter.Who is responsible for this?We are drinking boiled water daily.So its my request that you take your aquaguard filter machine and give me my money back.Your harassment is now past my limit and so I will go to the consumer department and file a paper against the company for its poor service.

I have an aqua guard installed in my home at 402, Greenview apartments, Leelanagar, Ameerpet, which is under AMC with Eureka Forbes. Despite my repeated complaint since 09/09/2014. I have made several calls to the helpline no, who in turn given couplle of nummbers at Hyderabad-[protected], [protected], [protected]. None of them responded. I am totally fed up with the callous attitude of the company, and the helpline people. T. S. Sunilkumar

Several calls and complaints have gone unanswered after a new system that was installed just days ago encountered leakage issues. All we have is a complaint number[protected] but no resolution. Tried to escalate the complaint on the website but the complaint does not go through. Urging Eureka Forbes to resolve the issue at the earliest. This concerns with the health of my family. Companies dealing with health care products must remember that a happy customer tells 10 others but an unhappy customers tells 100 more people.

My complaint number is [protected]. It was launched on 2nd of September 2014. But till now no person came for service. One guy came without the accessories and i don't know for what he came for? I am very sorry to say that service of aqua guard was not even improved even 1% from the date i purchased. I am using aqua guard from 1992 May.

Dear sir, I have received the invoice on 10 th september 14 for the purchase dated 21.7.2014. But I regret to inform you, that there is no reply for my complaint on refund of money collected wrongly for product Royal Rs.3130 towards AMC as detailed in my mail below. Please when you will be refunding the amount as promised ? Regards ANTONY JOSEPH Mob:[protected] sent from my ipad On 09-Sep-2014, at 4:32 pm, Antony <[protected]@gmail.com> wrote: ANTONY JOSEPH Mob:[protected] sent from my ipad Begin forwarded message: From: Antony <[protected]@gmail.com> Date: 9 September 2014 3:15:26 pm IST To: "[protected]@eurekaforbes.com" <[protected]@eurekaforbes.com> Cc: "dharmaraj.[protected]@eurekaforbes.co.in" <dharmaraj.[protected]@eurekaforbes.co.in> Subject: False promise and collected Money for AMC for a Model which does't have AMC . Dear sir, I was utilising your Aquaguard products in my home in Trichy, for the past 15 years . Lastly, I bought your water purifier model Royal and covering AMC in the past years. Last March 2014, a technician from your Trichy branch visited on some repair issue and told that this particular model does not cover AMC due to its old version and spares unavailability. Again after a month, one technician by name M.Moorthy called on and convinced and collected AMC charges for two years Rs.3130 on the same Royal Model vide your Eureka Forbes Invoice cum Receipt No.10/23484330 dt.9.5.14. The AMC is for two years from 9.5.14 to 9.5.16. After a month, when we called for a regular service, the service technician again told us that this model does not cover for AMC and wanted us to go for a new Model. Subsequently, one of your Dy.Divisional Sales Manager Mr.V. Dharmaraj, customer response centre, Trichy, Tamil nadu also visited and regreted for wrong collection of AMC to the old model and promised on 21.7.14 to refund the amount Rs.3130 within a weeks time and based on his promise we bought a new Model 'Enhance' on paying full money hoping he, being a Divisional Sales Manager will honour his promise of refunding within at least 10 days. But, now even after 2 months, i have not received neither the refund nor the original bill for the new model I purchased from him.I contacted him subsequently twice, but every time he will promise that he will revert back to me but never replied.I think that he must be under the impression that once a product is sold that finishes the sales man's responsibility. I think what your personnel are following is purely ''misselling'' and I therefore request you to arrange refund of the Wrongly collected AMC charges ( the copy of the Amc bill cited above is given to your Dharmaraj) and a original bill for the new Model bought immediately A.JOSEPH Retired V.P in a consumer industry Mob:[protected]

EUREKA FORBES IS JUST MAKING MONEY. THEIR SERVICE IS SO POOR. DO NOT BUY ANY OF THEIR PRODUCTS I S.K Sharma resident of 164, S.G enclave, majitha bye pass, Amritsar(Punjab) Ph [protected]. I bought aqua guard water purifier few months back. It was working fine. As a routine i requested for First service (service request no. 1088). The guy came after 2 days of my request which was on 1st september 2014. He did the service gave me the reciept and left. After he left water was over flowing from my R.O. I called bACK the guy and he ask to call service manager. He gave me the no. of Suresh Bhagat ph no [protected], [protected]. I have been calling these no. again n again from last 10 days. They are just not bothered about my complaint. Its been 10 days my water purifier is over floawing. I paid RS15300 for this. No one is listening to my complaint. I am calling service manager Suresh Bhagat every day and he is not even bothered. I would like to tell the buyers not to but any eureka forbes products. As the service is very poor.

I have purchased a Vaccum cleaner of Eureka Forbes Ltd from its authorized dealer Kitchen Collection Barnala on Dated 18.10.2013 on invoice No. 2724. At the Time of sale of article the dealer committed me that the company gave me a scheme of a wrist watch of Provogue Brand. To avail this purpose they asked me to give extra 100 Rs. Money cheque at the name of Country Wide Network Pvt. Ltd. I gave them a 100 Rs. Cheque no. 531426 of SBI. But after passage of One Year no scheme os given to me by the authorized dealer i-e Kitchen Collection. On enquiring the dealer they asked me that we are not responsible for this grievance. Only the company Eureka Forbes pvt. Ltd is liable for this act. In addition the dealer misbehaved me and asked that “do anything what can you do, we didn’t fear for any results.” They are completely in vanity. I request you to sattle this matter of grievance as soon as possible. With Thanx Harinder Kumar S/O Sh Harbans Lal H. No. B-XI/2774, Mittal Street, M.C. Road, Barnala 148101 ( Punjab) Contact No.[protected],[protected] Mail ID: [protected]@gmail.com

I have purchased water Purifier 3 months ago from one of your sales person from Solapur, Maharashtra, his name is JITU, contact number is +[protected], currently it is not working and the person is not receiving any calls from any number from 1 month can you help…

Customer ID : [protected], Complaint Numbers : 78084792, 90286770 I had excellent experience with Aquaguard in past for 7 years. When I decided to buy new water purifier, I blindly choose Eureka Forbes Aquagurad geneus. Your people are seems to be changed now. The geneus installed on 8th September became dead few minutes after installation. Its dead till now. The first service request raised on 8th attended on 10th Sept. The next request is not attended yet. Surprisingly your sales person AMOL (emp no 9062857) says that its happen because I switch off Aquagurad (i just want to test system so I switched it off once after tank is full). If your systems are so delicate and service is so irresponsible then please take them back. Thanks Bhagwat

Customer ID [protected]. Good day, I purchased one AG Compact water purifier.I requested the concern person to supply by tomorrow as I was going out of Maharashtra. Your cheapest class useless person named prashant verma promised to fit and supply by next day. On that promise we give him cheque. After that on next day this useless person was not replying the phone calls and not responding to sms too. After brief trials and giving sufficient notice we have stopped payment of cheque after 3 days which is well deserved. Later the purifier was supplied after few days and fitted with lots of delays. Which indicates what kind o[censored]seless staf[censored] have top to bottom. Because Ur strength is decided by weakest link. Eureka in my area have many useless weak links. Now guy called me few times and later I decided to give him new cheque with warning that bad srvice will not be tolerated. And prashant promise to supply one plastic cover to cover the purifier latest by 07 Sep 2014 by any means. Later i tried to contact him and same thing happens no picking up of phone. Send him few sms and he replied latest by 3 pm on 09.Sep 2014 he will supply me the cover. I have all the proof to support and was planning to stop payment again. At last Eureka Forbes big bosses are useless inhuman as they are represented by thier useless staff. I would request plzzzzz return my all money back and take your product back. I will never buy any product of such useless company. Plzzz do not try to convince me, U and your staff are totally incapable for that job. Wish bad luck to all useless staff of eureka forbes

I BOUGHT A AQUAGUARD AQUASURE RO + UV IN JANUARY . AFTER THAT IN JUNE END I GAVE A COMPLAINT AS TDS WAS TOO HIGH . THE TECHNICIAN VISITED US ON 1ST JULY AND SAID THAT I WILL COME TOMORROW WITH THE MEMBRANE AND REPLACE IT BUT HE NEVER CAME . THEN INAUGUST AGAIN I GAVE A COMPLAINT AND SAME PERSON MR MUKESH VISITED AND REPLACED THE MEMBRANE WITH SOME OLD REPAIRED MEMBRANE . WHEN I OBJECTED HE SAID THAT THIS IS COMPANY RULE THAT WE REPLACE IT WITH OLD REPAIRED MEMBRANE AND NOT A NEW ONE . NEXT DAY THE WATER STARED LEAKING AND WE COULD NOT USE RO . I AGAIN GAVE A COMPLAINT AND CLEARLY ASKED COMPANY NOT TO SEND THIS MAN AGAIN . THE COMPANY FORWARDED MY COMPLAINT TO OUR AREA SERVICE CENTRE AND I GOT A CALL . I TOLD THEM ALSO CLEARLY NOT TO SEND THIS MAN. HOWEVER THEY SEND ANOTHER MAN WITH A NEW MEMBRANE . THAT MAN REPLACED OUR MEMBRANE WITH NEW ONE BUT AFTER HE WENT AND WE CHECKED THE TDS IT WAS AGAIN VERY HIGH . SO WE CALLED THAT MAN WHO CAME WITH SOME OTHER SENIOR PERSON FROM HIS OFFICE .THAT SENIOR PERSON SAID TOMORROW MORNIGN I WILL SEND THIS MAN WITH FEW PARTS AND THEN YOUR TDS WILL REDUCE . BUT NOBODY CAME . AFTER 4-5 DAYS I AGAIN CALLED THAT SENIOR PERSON AND HE SAID I REPLY YOU IN HALF HOUR . BUT HE NEVER CALLED ME OR SEND ANY PERSON TO OUR HOME . THEN I AGAIN CALLED THE CUSTOMER CARE NUMBER AND ASKED THEM THAT IF YOU CANT SOLVE THIS PROBLEM THEN PLEASE REFUND OUR MONEY . WE ARE TIRED TO GIVE COMPLAINTS AGAIN AND AGAIN AND WE REGRET TO BUY A EUREKA PRODUCT . SHE SAID OK I LET MY SENIOR CALL YOU AND TALK TO YOU . BUT NOBODY CALLED US . THEN TODAY AGAIN ON 10TH SEPTEMBER I CALLED CUSTOMER CARE . SHE GAVE ME THE AREA SERVICE MANAGER MR PRANAY UTPAL MOBILE NUMBER . WHEN I CALLED HIM HE AGAIN GAVE THE PHONE TO MR AMIT WHO IS ALSO A SENIOR AND WHO HAD VISITED MY HOME . HE SAID GIVE ME 10 MINUTES I CALL YOU BACK . I SAID ON THAT DAY ALSO YOU SAID LIKE THIS BUT NEVER CALLED ME . TODAY AGAIN SAME THING . HE NEVER CALLED ME . SO CAN YOU TELL ME WHY SO PATHETIC SERVICE OF SO REPUTED COMPANY . I HAD WRITTEN AN EMAIL ON 23.8.14 BUT NOBODY REPLIED UPTIL NOW . WHEN I HAD GONE TO CROMA STORE I WAS PLANNING TO BUY SOME OTHER BRAND RO BUT THAT SALES EXECUTIVE ASKED ME TO BUY THIS PRODUCT SAYING THAT THE AFTER SALES SERVICE IS VERY NICE . BUT NOW REALLY I WANT TO GO TO THAT STORE AND ASK THAT SALESMAN .

I have logged a service request for the AMC with eureka forbes on the 14th of August. Inspite of paying in advance for 3 years for the AMC the company is not taking things seriously and i turning blind eye for my service request. I have been following up with the company as mentioned below . req no. 77711976 -14/08/2014 -22/08/2014 (Customer Care) -25/08/2014 Durgesh (Customer Care) -28/08/2014 Mandakini (Customer Care) -03/08/2014 Sangeeta (Customer Care) -05/08/2014 (Customer Care) -09/08/2014 (Service Center at Provorim, North Goa.) Still i am not getting my Machine serviced by the Company.

Sir/Madam, I have purchased Aqua guard Enhance model from local Hyderabad LB Nagar Branch. After purchase they not even come to install the machine.I some how gave money to other technician and installed the product.After a month the machine stopped working and I have raised a complaint in their call centre.They told me they will arrange a technician in 24 hours and now it is 2 months from the date of complaint no technician called or...

Our corporate office 'Fresenius Kabi Oncology Ltd., Gurgaon has given AMC to Eureka Forbes Ltd for the installed RO (Brand-Aquaguard) against PO no. [protected] (dated- 04.10.2013) & done payment of 8515 INR as a advance payment. AMC period was from 01.10.2013 to 30.09.2014. Note that according to terms & conditions 3 visits as a preventive maintenance was mentioned in PO but no engineers has come to perform this even after doing follow up. Parts like 'Filter, Solenoid Valve, pump & electronic part was also covered under this AMC. This is very serious issue as this water is used by some of our company senior authority & can cause health hazard as we don't know if RO is working or not. Such type of neglegance is not expected from company like Eureka Forbes. Please contact immediately & send some engineers for service & ask him to meet me. Waiting for response.

FEW MONTS BACK I ORDERED ONE AQUAGUARD ENHANCE MACHINE FOR MONTHLY INSTALLMENT SCHEME. PAID AMOUNT IS RS 3500 TO EUREKA FORBED LTD, MADURAI. PLEASE TAKE NECESSARY ACTION AND REFUND MY AMOUNT FROM THEM ASAP . THANK YOU. NAME : SARAVANA M MOBILE : +91 [protected] CHEQUE NUMBER : 485961

in warrenty period of my aquguard classic, three times the mother board has been changed, even after the aquguard is not working correctly, i want to the product and want my money back. i have given complaint so many times .they have not resopnded anything.complain no-[protected]

I have given complaints thrice and talk to customer care so many times but no fruitful result. Mr. SWAPNIL had come to attend once and ask for cash payment condition I told them it is govt. Organization the payment will be done after getting Bill from your side, but so for no bill have been put since 6 days even after demanding so many times in the mobile no [protected] the person having careless attitude. And no feeling to promote the company. When asking for bill his dialogue that I forget sir, the bill will send this tomorrow’ but that tomorrow so for not come. I hope and looking forward to give better service to such govt organization. Thanks. Complaint details are as Under- 1) complaint no. 77493742 dated 30/07/2014 2) complaint no.[protected] dated 07/08/2014 3) complaint no. 77916511 dated 28/08/2014

Eureka Forbes customer service has gone down the drain. I have been calling the customer care since july and requesting them to do a routine clean up of my Aquaguard. I get assurance from them saying their service person would visit withing 48 hrs but they have never shown up. They take Rs.1640 as a yearly contract fees and no one shows up!! Its risky to have my family drink water from a product which has not been cleaned for months. Eureka forbes has no concern for their customers. On top of that, their customer care person tells me that both my requests have been processed and addressed successfully. Its high time Eureka forbes, senior management addresses this issue. I am done following up with such an inconsiderate company. Customer ID: [protected] Name: Vaibhav Deshmukh Contact: [protected]

I have lodged service request for AG GNOVA on 20-aug-2014 under no [protected]; customer id [protected] for amc contract no 22737476 valid from 29-oct-2013 upto 28-oct-2016. Since it was not attended, I lodged request once again on 25-aug-2014 and was registered under no D69C0937101. Since no body attended, I relodged my request for the third time on 04-sep-2014 and was alloted request no [protected]. Inspite of following up the matter on telephone to Eureka Forbes local centre at Tel No:[protected], nobody cares. What is the use of AMC, when I and my family are forced to use buy and use packaged drinking water bottles.