Eureka Forbes Complaints & Reviews

Hi All, I have raised a complaint# 76986137 for Product S.No. 5387 on 28th June about the product issue. We have raised multiple complaints regarding our water purifier that inflow of purified water is very slow it takes more than 6 hours to fill the dispenser. The same issue happened in the month of March (26th March 2014) and their technical guy took INR 150 to rectify the issue. Now, we are again facing the same issue. See the attached...

I am Anirban Chakraborty, the resident of Ekta Floral, 27 Christopher Road, Kolkata-46 ; my mobile no is [protected]. In reference to the above subject this is bringing to your kind notice that I bought one water purifier (RO) 2 years back. It’s needless to say that because of your wide customer range, good customer service and quality product, I have gone for a high end model ; after warranty period I have given an AMC contract for...

Dear Sir / Madam, Customer ID :- [protected] I paid in Nov 2013 around 3500/- for two years contract, and i resister complaint so money times for carbon and filter change due date is over, but every time executive come with excuses that your machine no. ST 2000 is out dated and we cant provided service .And they will return back every time. You will got payment on NOV 2013 and now you will say that you cant give service. Than return...

I requested for service on 24-06-14 since it was taking nearly 3 to 4 hours to fill, & now no water comes.Called the customer care several times since 24th june still nobody visited to rectify. They simply tell our technician will come with in 24 hours but actually 10 DAYS elasped nobody came. Bought at a price of Rs 14990/- still in WARRANTY PERIOD & now using water cans from outside.My Mobile...

The service engineer (Mr.Niranjan parida)whose service and dealings were very poor within my warranty period. When the machine was installed it was defective. I have lodged my complaint so many times through the toll free no and I requested the servicing center in Bhubaneswar to send a skilled person to repair the product. But they didn't give me any response and send that person to attend my complaint who damaged my purifier. His workmanship...

I paid Rs. 4605 for renewing AMC of my Aquaguard Reviva.After changing the filters, the taste of the water has become bitter. The Authorisd Franchisee sent a person for checking who says he will replace the sediment filter again. From last 10 days I am pursuing the Franchisee to change the filter but with no rescue. What kind of goodwill will you have if you take money and forget everything? It will not take customer to switch sides if this...

Hi,
I ordered transaction id is [protected], Authorization Code is
552863Customer ID is [protected] through online and payment made on that day itself but
Installation didnt happen yet and no communication even after 1 week time....

New aqua sure expert was installed on July 1st. It started leaking from second day. Even after 48 hours of submitting service request there is no response. I'm pissed off and want to return the unit. Biggest mistake to buy expensive product from a company with such pathetic customer support....

We experienced a very bad service by your franchise for our sensa water purifier purchase three years back.


When ever we complain about the problem in purifier. They never turned up and ultimately we have to get the job done by local mechanic, though we had a valid service contract till 27.05.2014 against payment of rs.4260/-(Four thousand two hundred sixty) only.


We request you to take appropriate...

Hi, Our aquagurad machine is not working and we are not getting service for the past two months. Our machine is under AMC contract (for two years ). Even after calling multiple times those people are not responding at all and the situation is out of control now. Currently I am in US due to my job and my after is alone there in India. He is an aged person and I am not able to provide any support to him in this matter. My sincere request...

I made a request to the customer care on 25th june 2014 for reinstallation of aquaguard ro as I shifted from Perambur to selaiyur.89842788 is the no.Till now nobody has bothered to turn up for the same .The customer care helpline folks are useless.They don't know the service centre or the service technician no.I'm calling up every morning to hear the same reasons - complaint is open;we will escalate it.Nothing has happened till now.I doubt...

This is to complain in the strongest terms about the service that I have received from Aquagaurd. Just to give you a brief about the issue. Aquagaurd Engineers / Customer Care people are No.1 cheaters/Fraud based on my experience. They have closed the Case # 76926064 without my intervention or my Sign in the Service Report & the engineer Visited our home and damaged the System & it started issues like huge noise and huge amount of...

I purchased Eureka Forbes's RO Reviva on June 18, 2014. After installation problem occurred in the system I made complaint to local service center after reminding so many times one technician came and examined and told one part of machine is not working properly it will be replaced by new one and will come again with that part but nobody came after calling so many times at service center at Kanpur to Mr Pawan Kumar ([protected]) he sent one...

I made query for purchase of Aquaguard RO in March, 2014 The Sales Executive visited my home checked the sample of water and suggested me that there is no need of RO as the TDS is very low and in future whenever I feel that the TDS is high at that time I can convert same purifier to RO by just adding one additional unit. Now, I want to convert my purifier to RO and now came to now that it cannot be converted to RO and I have to buy new...

to whomsoever it may concern, dear, we bought acquagourd filter last year, after a year we made 3Yrs. service contract. But whenever we have any problem with the filter and we try to get service the service providers keep on harassing us. Theirs product is good but the service is worst.Middle class people can not afford this....

costumer name:Mohammed Zavid appliance:power wash i bought this product around 2 years back and the company promised me with spare parts and repair support.But now they are not doing the same.The power wash which i bought from this comapny has some minor problems and the service centre is demanding me to get its motor replaced which costs around Rs.5500, but a new power wash from other well known brand will cost only Rs.3500.When i asked...

Dear All, I have raised an complaint for an fault in my RO system. More than one month has been passed, but there was no response from Eurekha. Whenever we call customer care, the standard response is that our technician will reach by today. My RO System is in AMC period, I am not sure whether Eurekha is avoiding taking request in AMC. Request your timely action on this. Regards, Ravikumar S...

Hi, got really frustrated with the amount of calling which i have done to the aqua guard cust care and still there is no response towards it ... it seems like the sevice is been outsourced and since my product is covered under 1 yr free service they are not looking at it properly ... i have called the customer service more than 6 times and they always say only one dialogue that they ll send the service person on the same day eventually...

After one year of purchasing REVIVA. I paid 4860 to change my filters. After changing the filter, I am getting bitter water. I called the person who changed it. He came and told he will change it. after one day again I called him he told it needs approval of manager. He given to his manager's number. His manager told we will change it within 2days. today I called him. now he is not picking up my phone. I am waiting for him. And...

I am using Eureka Forbes, Aqua-guard Duo water purifier and recently renewed the AMC. Soon after the purifier stopped working 10 days back. I registered a formal complaint on 24th June 2014. The complaint number is 76905674. I was told that Service engineer will come on or before 26th June 2014 to service it. No one turned up. So escalated the complaint on 27th June (Complaint number[protected]. The response was that the engineer will turn...