Eureka Forbes Complaints & Reviews

Hi Team, I purchased Aqua guard Enchance Green RO system on Sep 25th 2014 through online payment worth 14990/- i did not get that till now, even after repeated complaints in the customer care center. They are giving false promise as they will deliver immediately.But till now it is not delivered. Your help will be greatly appreciated regarding this matter. Thank you Viswanath [protected]

I had bought a Aquaguard RO+ UV Model water purifier on 16.12.2013 from your branch located in R.S.Puram, Coimbatore. To my dismay, I have to follow up with your service personnel to carry out the warranty service every time. Since I have transferred from Coimbatore to Chennai I requested your office to make a note and do the warranty service accordingly. On 4th October, 2014 I made a warranty service booking with your customer care vide booking no. 78 4800 52. I am really ashamed to put on records that even after repeated reminders with your service team on 7.10.2014 (Mr.Stanly), 9.10.2014 (Mr.Dinesh Kumar), 14.10.2014 ( could not recollect the lady staff name) & last but not the least on 15.10.2014 (with Ms.Neha) who all had assured to send the service person on the day itself. If a reputed concern like Eureka Forbes does not have the facility to meet out customers' requirements or having been nonchalant behaviour of your service team you can either withdraw the service support or to sack the lethargic team in order to retain your reputation in the market. I am not aggravating my concerns which can be clarified with the recorded telephonic conversations I had with your customer care executives. I seek your immediate intervention to execute the warranty service immediately failing which I will be forced to seek the help of consumer forum against your concern. Hope you will understand my predicament and favour me with your immediate service.

Do NOT give even single rupee before the Eureka Forbes product is delivered to you, even if you decide to buy their product after reading this. This is the WORST buying experience in my life time. I registered for a demo of Eurovigil CCTV system in their website(Demo Id: 31654). Next day two agents came. One of them, called himself as the Territory Manager.They did not have anything to demo, only the printed papers. I ordered for the DVR and two camera with 1TB storage. They insisted on paying the full amount. He claimed that the system will be installed next day. If I had to approach the agents directly, then I would have enquired about them. Since they were sent from Eureka Forbes for my request for demo, I believed them. For next few days, nothing happened. Whenever I call him on his cell number, he will give answer it will be installed next day or he will not pick-up the phone. I got suspicious. I called the customer care of Eureka Forbes and registered a complaint about the non-delivery of the product(Complaint Number:[protected]. Even customer care could not do anything for more than two weeks. Whenever I call them, they will try to pacify me. But nothing was happening on the ground. They are just recording agents. They can not even send sms or email your ticket details. Finally I asked for refund of the money. Again another ticket was registered(Complaint Number:[protected] and now the call center person said the money will be refunded in two days. Even after four days, the money did not come to my credit card. Every day I call them to ask for the status. Today is 23rd day after my order, I do not want the product. I just need my money. I hear a new business model by the agents in this operation. The agents collect money from different customers, but use that for other business purposes for few weeks and later they order the product. By this way, they hold free money for few weeks. When I search in google, I could see at least one more person cheated in the same pattern. EUREKA FORBES: If you are not listening to your customers pain, you will not survive. But your agents will simply switch to another company in future. You should control your agents properly or change the business model.

Sir/s, I would like to inform you that Mr.Chanchal Chatterjee, a sales person of your Durgapur branch, visit my resident and adviced me to buy your Water Purifier, actually for Model- 'Genious' . As per his recomendation about this model I agree with him to buy the item because I have a child daughter. Mainly I want to gift pure water to my loevlyest daughter, so I agree to buy this product without any delay.Finally in March, 2014 I purchase this product and then I think that from today we can drink pure water and protect my family from any Diseases. But alas! within 1 month from purchase this product arises a problem and water not flow from Purifire, Then I booked a service call and your service person named Mr.Manas visited my residence and suggest us that 'threre have huge quantities of Iron in water of your locality and for that reason it made garbage inside of purifier and go stop to flow the water . Then he insist me to buy a part name "Ironil" for overcome this type problem. Then I proceed with his advice and get buy this product 'Ironil' for continue to get pure water. But few days later same problem arises and that time your service provider named Mr.manas visited and rectify the problem. Also assure us in near future same type of problem never arise on the instrument. unfortunately within one month same problem occure again Mr. Manas come and repair it. Finally 1st week of October, same problem arise and that time Mr.Dhananjoy (Service Head at Durgapur Region) came and told us to buy cartidge because machine have already run 250 hours. Your concern person like Mr.Manas, Mr.Dhananjoy and Mr. Chanchal too many times visited our home but they never have find out except three person (Me, my wife and my only daughter). As a sincere business person I have to stay out of station. So remains to never uses your machine above 250 hours. Again can you imagine except 2 persons water uses we also face 3 to 4 times temporary shutdown of your machine due to complain. How can we run this machine 250 hours? It is not possible for us to relay Mr. Dhananjoy's suggestion for purchasing Cartidge. Sir, do you tell me for why we only suffer after choosing a famous company like yours. I only want pure water for my lovely daughter but it destroyed my dream. Finally we request you to take the matter seriously and find out how to solve the problem and make us confident about your company. Please reply me as early as possible.

Issue 1: It has been over a month I have bought the new Green RO water purifier product. One month past and till now didn't received my Invoice and the sale persons not taking my calls and not responding. Have called to Help line more or less 20 times and only at last after long struggle they responded and provided the request number #90447037. But still now almost 15 days past but still didn't receive. Issue 2: I have an OLD RO water purifier under AMC warrenty, while purchasing Sales person conveyed will get refund of paid AMC within a week. I agreed and handed over my Original BILL copy. Almost 45 days over but still no Check and more over no response from sales person. If this is not sorted out ASAP, will complaint to consumer court with all the proofs that have with me right now. Kindly do needful.

Dear Sir, I am filing complaint against Eureka Forbes (Aqua Guard Water Purifier department) I give service request on[protected] for reinstalling & Filter change of my water purifier, Complaint No: 90350297,[protected] service engineer came & reinstalled my water purifier but not changing filter due to it's in AMC, he said filter not in stock so tomorrow I will come and change it, but he not come on next day. So again I called customer care regarding this issue, Complaint No: 90442910 But no response after some days I called again customer care regarding this issue, they given one more Complaint No: 90470729 But same, no response again so I called again customer care regarding this issue, they given one more complaint No: 78610177. It's keepon continuing, but no response, they don't have toll free number also, so each and every time I have to spent Rs.15 to Rs.20, nearly I called 20 times that customer care & concern department directly. Please fix this issue As Soon As Possible. Thanks Bagyasamy

ID no.[protected] .i have been using Aqua guard water purifier for many years. I have also been renewing AMC with the condition that the technician should attend only after 5.30 pm .In spite of that every servicing is being done only after several reminders. last servicing which was due in the month of August 2014 which has not been attended. Despite having the contact number, attendants do not have the courtesy to remind us nor visit for servicing. When complained about the same, arrogantly inform that since the AMC has expired, service can be offered only on renewal of AMC. My complaint is since the service due for August is not done I want the same to be done immediately without citing any reason.Then only renewal of AMC will be considered

This refers to my complaint no. 78518309 dated 30th Sept 2014 to Eureka Forbes regarding my Nova Aqua guard water purifier. Even after several reminders, no one has attended my complaint so far inspite of having a 3 year service contract. The last service was done in April-14 with your help after negligence on their part. Hence, request you to once again help me out and oblige. Regards, Stephen Ferreira

Eureka forbes taken a service contract for servicing my aquaguard classic water filter for the perieod of 29/3/2012 to 28/3/2014 in rs 2100/- recipt no 20796102 but he do not give any servace for mantince of my water filter so please take a legal action to refund my amount thainking you

Dear Sir, I have purchased uv elite(eureka forbes) model purifier from vijay sales thane vasai east.But at the time of purchase executive told there will be AMC for this model every year but after one year service center engineer told there have no AMC for this model.When ever complain for the service it took approx one month.Now i have complain for service 11 of Sept 2014 Engineer came charged me RS 1000 and do some thing in my puifier after he left my machine dead.Now i have call so many time to vasai east service center thane, but there have no response now they din not picking up my call.Now i request you to please change my machine.My contact no is[protected]

"Hi, I am annu singh and I had a complaint against a ro reviva company employee." I had purchased Eureka Reviva, before purchase employ whose emp-id-9003446, name rakesh kumar take security money and say its refundable but still one month pass but not my money refund. I registered my complaint here and helped me to get my complaint resolved early. I got my money back. Thanks regards Annu singh

I purchased compact water purifier in march 2013, till date three times it has same issue of red light blinking. Two times PCB was changed without any cost due to warranty but not for third time i have to pay. for which 3yr AMC was asked by service person. I did it. but still the problem is not resolved from last 5 days. One service says its any of cable issue other says it's pcb issue. Request to resolve the issue immidiately. As i read online, there are same issue for this product, why don't Eureka forbes resolve the problem permenantly. either tell the issue, i will get it solved permenantly. If you read, pl revert on my mail [protected]@gmail.com

I have purchased Vacuum Cleaner in Apr'2014 after that in Aug'2014 Vacuum cleaner not working I have made complaint on 11.09.2014 vied no. [protected] after 15 days came one person he told motor damaged to be replace. He told presently stock is not there I request put to head office after that I will fit the motor I have made complaint nearly 1 month no body response it Your service is very bad. Do solve my problem immediately or your take back your product and pay my money. Mail:[protected]@yahoo.com

Its been two days requesting for aquaguard service at my place in mansarover, swarna path, Jaipur but there is still no service offered after 9 phone calls. On every call, i got a reply that they are sending an executive in half n hour. With no service, i am forced to source clean drinking water from neighbours. Address of service centre: 51/05, Shipra Path, Opp. Neeraj Modi School, Jaipur, 302019 Service centre contact no. :[protected] Kindly do the needful.

Hi, I have ordered 'euroclean health pro' on sep 14th, till now not received, when called the given mobile/land lines I am getting no response, some times customer care receiving complaints and not giving any status. I have given emails but no response. This is the worst experience from eurekaforbes online purchase that I had. I do several purchases online but never I had like this worst experience. My customerid:[protected], purchased on sep 14th 2014. thanks & regards, seshagiri k.

With a great suffering I have to say that the company's product and company service - both have disappointed me a lot. I am in great distress. I brought Aquaguard Total Neo dated 16.9.2014, which was installed on 17.9.2014. (You can avail all the details by docket number.) But today is date only 8.10.2014. Within such a short period I had to face a problem to getting purified water. The red led button constantly beeping. I think there is a problem in circuit. It annoying very much. I cannot think that I have to face such a problem within quite a short period. Its not even completes a month. However, I booked a complaint; the docket number of my complaint is [protected]. Its almost 24 hour, but no one yet attain, not even anybody contact. Is it your after sale service? Being journalist of a Delhi based publication group, I wrote an article on Aquagaurd Water Purifier last year in special issue of Diwali. Now I feel great regret for that. My perception and impression about the company and its product has completely changed. Now its my humble request that please replace the purifier or refund my money.

I HAVE PUCHASED THE EUREKA FORBES RO+UV WP SYSTEM IN JULY 2013. 1) while booking the order representative jurisdiction compliments. 2)after collection of cheque material delivered after weeks time. 3)service connection given after a weeks time by reminders. 4)one year the machine function normally.( good). 5) before warranty period cheque collected the amc renewed. 6) after amc the service personnel changed the filters. 7) after one week no water coming out from purifier. the machine takes 5 hours to fill 1 lts. 8)complaint's not responded in time. 9) after service same problem persists unskilled technicians sent for problem shooting. 10) daily complaints registered no response. 11) Now we have to buy the regular mineral water from outside agencies.(COSTING EXTRA CHARGES) 12)I believe IN BRAND TATA GROUP. customer id [protected] product delivery challan no 22153051 dated 30/07/2013 machine model ro + uv wp system [protected] my compliant no 78495484 [protected] j.venkateswaran [protected]

I have paid Rs.7480/-towards towards extended warranty from22 June 2014 to 21.06.2016 on 11 May 2014. I was assured to change 5 Candles every year. Despite reminding the service providers they have not yet came and replaced the candles. In the meantime there was some problem in the motor and the water filter failed to function. Despite telling the local representatives, they failed to attend the complaint and rectify it.

i purchased AQUAGUARD GENEUS from http://www.eurekaforbes.com on[protected] and i received item on[protected] as promised very timely delivery but after delivery when installation guy come to my home for fitting said AQUAGUARD GENEUS is not able to get proper pressure from ur water tank. u need to lift ur water tank or AQUAGUARD GENEUS is not able to get proper pressure to work correctly. i said i can't able to lift my water tank so installation guy said u have to mail or call our customer care no. to get refund ur money n return this product. i call many times on their customer care n mail 3 times on [protected]@eurekaforbes.com but not get any result. i also call DIRECT SALES sales person Mr. Kamlesh Kumar employ code - 9010628 & Satish Kumar Branch Manager no.- [protected] and Mr. Sudarshan sales employ code - 9006504 no.- [protected]. NOW I WANT MY MONEY BACK N TELL EUREKAFORBES TO COLLECT ITEM FROM MY HOME BUT THEY SAID THEY CAN'T HELP ME JUST CALL OR MAIL EUREKAFORBES TO ASK ANY HELP. THEY ARE VERY RUDE AFTER TAKING YOUR MONEY. PLZ HELP ME Below are order details:- Dear customer, Thank you for shopping with us. We have received the payment. Your transaction id is [protected], Authorization Code is 052789 Customer ID is [protected] Your order will be shipped to you shortly. Please note that the product availed in the offer – Aquaguard On the Go Personal Purifier will be shipped to you separately. For any further queries you can reach us on +[protected] / [protected] or email us [protected]@eurekaforbes.com The details of the order you placed are mentioned below: Billing Address Shipping Address First Name deepak First Name deepak Last Name yadav Last Name yadav Address1 Car Expert, 368, samay pur Address1 Car Expert, 368, samay pur Address2 railway station road Address2 railway station road State Name New Delhi State Name New Delhi City delhi City delhi Pincode 110042 Pincode 110042 Mobile [protected] Mobile [protected] Email [protected]@carexpert.co.in Email [protected]@carexpert.co.in Employee Code 9010628 Order Form No. [protected] Product Name Quantity Amount(in Rs.) Transaction Date AQUAGUARD GENEUS 1 22990 8/23/2014 11:11:15 AM Total Amount (inclusive all) 22990 Please note that should you choose to pay offline and ask for a refund on this online transaction applicable bank charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service tax would be deducted. Warm regards & sincere thanks The Eureka Forbes Team

Name : Amogh Rajkumar Parker Contact No. [protected] Model Aquagurd Nova Water Purifier I am writing to you in regard to the above mentioned subject to inform you that I had personally lodged a compliant on TUESDAY 29 SEPTEMBER 2014 ON YOUR CARE NO. [protected]. I had also requested to send the technician AFTER 1 PM. AS requested a technician named JAYWANT came and told me that a part had to be replaced. He told me that the compliant would be addressed the next day as the part which had to be replaced was not available with him. HE also told me not to complain in case of any delay. FINALLY he came yesterday and told my father that he will not attend the compliant. When I got in touch with him today on 06/10/2014 HE REPORTED THAT THE MACHINE WAS PROBLEMATIC AND HENCE HE WONT COME TO ATTEND THE COMPLAINT. WHEN I TOLD HIM THAT I HAVE AN A.M.C THEN ALSO HE DENIED COMING TO MY PLACE AND ABUSED ME VERBALLY. IS THIS THE WAY YOU TREAT YOUR CUSTOMERS? I WANT THE COMPLIANT TO BE ADDRESSED AS QUICKLY AS POSSIBLE. Please Reply