Eureka Forbes Complaints & Reviews

We had an engineer come down for service Monday (04/08) and we noticed that the water is draining continuously from morning post service, we have called up customer care multiple times and they have been telling the engineer will be coming down in sometime. Pathetic Service and Response - Would appreciate if someone in this group would read through this email and take appropriate actions. Your Service Request Number: [protected] I have sent email to [protected]@eurekaforbes.com and [protected]@eurekaforbes.com couple of days back and till now I have not even got an acknowledgement or a call back. I called up customer care and got the Service Manager mobile number, there has been no response on that number also.

I have 3 years' contract for servicing Eureka forbes -CRY model -- from 24/04/13 to 23/04/2016.The franchise from Kurla --Power Plus --is not responding . They say that their contract is cancelled . I Complained on your Toll free no and got a SMS on 30/07/14 at 5.49 pm on my mobile no[protected], saying that my complain no [protected] got registered No response from your side for last 6days . Should i complain Higher up . It is giving me mental torture. I am 74 years old and practically bed ridden . The water has mud smell .. will you be kind enough to reply ??

It is intimated that I have a Eureka forbes RO system and I got its AMC done for two years. My filter is still covered under AMC. My RO is not working since last 10 days or so. I have lodged many complaints on toll free numbers and complaint numbers are : [protected] dated 26 Jul 2014, [protected] dated 30 Jul 2014,[protected] dated 01 Aug 2014, [protected] dated 04 Aug 2014, [protected] dated 05 Aug 2014 but no response at all till date. I am forced to purchase water from market despite having RO system at my house under AMC because of poor response from the company. May I request you to take an appropriate action on the issue at the earliest. I shall be grateful to you. Jagjit Baswana Meerut Cantt

I have purchased Acquaguard Compact model water purifier on 27th Jul 2014 for Rs. 8990.
The machine is not delivered even after 9 days after I made the payment.
I tried to contact and follow up multiple times with the sales person Vinod Bhalerao and Rajkumar Sawant but everytime different answer/reason is told to me for non delivery of the machine.
I also tried to contact to company's pimpri office on[protected] but got no response.
My family's health is at risk as we have to consume direct tap water which may contain bacteria and can cause serious trouble to my family's life.
Also we are following up for this with the sales person on frequent basis on every day and still not getting the machine delivery this is causing mental harassment.

Sir, I am frustrated with the kind of Bad Service provided by the Somallya Enterprise ( Code 14428), Malda. This is to put in your kind attention they have misbehave, shown unprofessional attitude and behaviour. In spite of our repeated request. Dr Rafiqul Islam Dhuliyan Nuring Home Dhuliyan Mob: [protected]

Purchased on 7-1-2014. But Hardly worked properly for 2.5 months. We have been complaining and getting it repaired from 1-4-2014, but it does not even last for 2-3weeks. Each time we complain they take many days to come and that too after repeated calls and reminders. We are currently using canned mineral water.
So PLEASE EITHER REPLACE THE INSTRUMENT OR REFUND OUR COST.
ATTACHED IS THE BILL COPY AND SOME OF THE SERVICE RECIEPTS.

I purchased Total reverse osmosis 2012 March since then service is really bad. Outside filter was not delivered(upgrade in model). Currently inside cartridge are failing again & again 6 months back entire set was replaced.Now even filter is not available. I am not able to use device.

This is Sudhir shinde following is the Invoice no. 67771, purchase date 26/07/14, service man Name:- Abhimanyu Yadav. paid full amount on same date in advance. till date i have not received the product, Kindly inform me the procedure of refund the money. i really disappoint from your service, i would like to go for another company produce, like Pure It, or Kent Sudhir Shinde [protected]

I purchased a Water Filter from Croma and within 3 months it went faulty. Repeated calls to Eureka Forbes does not make any difference. They are just NOT interested in fixing issues or improving the product. Even customer complain numbers vanish from their system.For Eg 77315648 & 77556539. The time stamps change every time you call. The Eureka Forbes Technicians and Senior Technicians are Area Managers are just NOT interested in Servicing customers and fixing defective products. The people do NOT even lift their phones

This is regarding complaint nos. [protected] & [protected]. It has been over 10 days since the first complaint was made. Thereafter repeated requests and phone calls have not been heard. We were also given a followup activity no. [protected] but no action has been taken till now.

We had taken a service contract for 3 years from eureka forbes contract receipt no. 22377438 on 7th july, 2013.

Water is not coming and hence the complaint. We are calling the customer care on a daily basis and daily we are told that the service will be done immediately. Our wait is growing.

We want action taken immediately or else i will be forced to go to consumer court.

Raman
[protected]

Purushottam Motlani Ramashraya 141 Sukhdev Nagar Ext. 2 Indore Phone [protected] [protected]@gmail.com Dear Sir, I have given two years contract service for maintenance of our RO to Om Manglam Enterprises, Indore your Frachisee. I am facing the problem of tap in my RO system. About 1 month ago I have made a complaint with them, but there is no proper response is being given by M/s. Om Manglam Enterprises, Indore. Therefore, I request you to please look into the matter and if they are not in a position to give services, then arrange for refund the maintenance charges given for two years. I am waiting for early response. Thanks CA P.H.Motlani

Dear Sir, I visited your rep & booked 2 units of Magna water purifier on 20/7/2014. Was promised to delivery on 26/7/2014. paid Rs. 16, 000/- vide credit car & received the Bill No. 049330 dtd 20/7/2014. I am regularly complaining since 28/7/2014 Also register a complaint No.90037222. NEITHER YOUR CUSTOMER CARE NOR THE SALES REP IS NOT BOTHERED ABOUT THE DELIVERY OF THE UNITS. THEY ARE JUST GIVING ANSWERS THAT IT WILL BE DELIVERED IN ONE HOURS TIME OR WITHIN A DAY. I am totally upset about your attitude towards the customer. I want you to refund same by cancelling the order.PLEASE NOTE THAT I WOULD SPREAD THIS NEWS OF DISSATISFATION ABOUT YOUR RESPONSE TO ALL MY FRIENDS AND SENDIN A WORD ABOUT YOUR SERVICES & RESPONSE IN FACE BOOK. AS NOBODY IS RESPONDING OVER PHONE NOR YOUR CUSOMER CARE. REGARDS, CONTACT Nos. OF YOUR REP [protected], [protected], Dr.V.VASUDEVARAO [protected]

I NOVA purifier out of service with in 20 days after service and not responding rather reluctant to my several phone calls Dealer name--RO CARE, plot no769, new railway road, near fire station, gurgoan, phone-[protected] employee name-Jai Bhajan code 011, kindly do necessary actions regards

Customer ID:[protected] Refer my customer ID. I have been using Eureka forbes Reviva RO Model for the last 3 years. Though the product is good, had a history of struggling for service. More recently, when my contract was due for renewal, the service personal diligently called me and came to my house to collect the cheque. That was the only time I got a call from Service center. While collecting the cheque, he agreed to replace the faulty aquaguard motor immediately. But it took 4 weeks and dozen of follow up calls to get it done. A refurbished motor was fitted that time (I came to know this from the motor box). The product worked fine for may be two week and after that it efficiency reduced. It took 12-15 hours for the little tank to get filled. Hence I called the customer care again to file a complaint. A person attended the complaint but didn't fix it. He analyzed that the adapter needs to be replaced and for the moment he didn't had a stock. He assure that it will be done the very next day. As always it happens, next day we spent only waiting and no one came. Now its almost a week and we are still waiting. 77421302 is the complaint number, which has every details of my follow up. For any person thinking of buying this product, please rethink. This product doesn't have even the basic customer service.

I wanted to lodge a service complaint & faced the following:- 1. It is impossible to talk to your representative. I was put on hold for 20 mints twice & was not connected. 2. Eventually I talked to Mrs Karabi chakrabarti, franchisee head of our area, who deputed some one. 3. A very young, inexperienced person came and said the UV Filter is damaged. So a new filter to be bought. 4. Upon my protest, a senior person came & confirmed UV is okay. Then why the young man pushed me to buy? 5. However, this senior man, Raju, changed the outlet pipe & left. The shape of the pipe is such that all water is falling much away from the filter and flooding our kitchen. 6. I have been breaking my head for last 3 days to get some one to attend to it - but in vain. 7. Not finding much co-operation from Mrs Chakrabarti also, although I am with AMC for more than 25 years! My reason for informing above is that I want redressal for such harassment without going to Consumer Forum. Hirak Ray, 14A Manuja Towers, 32 Hazra Road, Cal - 700029. Ph - [protected]

Sorry to bother you from you too busy schedule. I would like to brought to your notice that i had purchased one BANGAAR water purifier in the month of January 2014, since then i was following with your service center/customer care for repair of machine. I feel that i haven been cheated by extreme company as in last six months your representative had visited at my place minimum 9 times to rectify the machine but all effects gone to vain. Before going to any forum request you to arrange the replacement of my machine within 3 working days. Do not call me to convenience for old machine to be repaired. You may search my purchase details through contact number mentioned undersigned. Regards Yogesh Manjal [protected]

I bought an Aquaguard Classic Water Purifier from Eureka Forbes at Ernakulam (Kochi), around 10 months ago. They promised me two free services. I called several times the customer care for the free service, but they are not coming to do the service. Whenever I call they keep giving ticket number, emergency number etc. They gave me the ticket number 76267748 two times and when I called next time, they gave me an emergency number 76363979. But nobody came to do the service. I posted this issue in the website consumercomplaints.in on June 7, 2014 (http://www.consumercomplaints.in/eureka-forbes-not-giving-promised-free-service...⇄ Eureka Forbes replied saying they would resolve it immediately. But they did not give any service. On July 23rd 2014 I called the Customer Service[protected] again. They gave me another ticket number 77357910 and said that the service person would call within 24 hours. Nobody called me. On 25th July 2014 I reached the Service Center at Edappally (Kochi) and met the Service Supervisor name Raju. He promised me that I would get the service on next day. But I have not got the service yet.

I bought Aquasure Elegant RO water purifier just one and half month back and suddenly on 24th July 2014, it stopped working; so on 25th July 2014, I complaint to Eureka Forbes on phone regarding the issue and I got complaint number 77395054 and was told to get the issue fixed by 24 working hours (In their terms 3 working days). After that I didn't get any call from any of their representatives till now and I called the customer care 3-4 times again to know the status and every time they told me that we are escalating your complaint and in one day some one will come to fix the issue. Now I can not even believe on their words, and I think this is their job to tell lie to the customers. Can you please let mw know when my issue get fixed? Also tell me whether you people care about your customers or not? When some one has to purchase a new product, then some representative for Eureka Forbes comes within an hour, but if we have some issue in product or service request then it takes more than 3-4 days, is this your policy? I think you run behind the money only and don't care about the customers, Right?

I registered a Complaint No.[protected] dt.23/07/2014 and Follow up Activity No.[protected] dt.24/07/2014. We have Call the Customer toll free number and there is no response from them and after that i call to local branch office number[protected] and there is no response from them.We have complaint several times as per reffered complain no. Given above but till date no one has visited to solve the problem. so we request to look into the matter as early as possible.

Complaint No.1) [protected] dt.21/06/2014, 2) [protected] dt.28/06/2014, 3) [protected] dt.18/07/2014 We have a service contract for 2 years from 28/02/2014 to 27/02/2016 We have complaint several times as per reffered complain no. given above but till date no one has visited to solve the problem. so we request to look into the matter as early as possible.