Eureka Forbes Complaints & Reviews

I BOUGHT A AQUAGUARD AQUASURE RO + UV IN JANUARY . AFTER THAT IN JUNE END I GAVE A COMPLAINT AS TDS WAS TOO HIGH . THE TECHNICIAN VISITED US ON 1ST JULY AND SAID THAT I WILL COME TOMORROW WITH THE MEMBRANE AND REPLACE IT BUT HE NEVER CAME . THEN INAUGUST AGAIN I GAVE A COMPLAINT AND SAME PERSON MR MUKESH VISITED AND REPLACED THE MEMBRANE WITH SOME OLD REPAIRED MEMBRANE . WHEN I OBJECTED HE SAID THAT THIS IS COMPANY RULE THAT WE REPLACE IT WITH OLD REPAIRED MEMBRANE AND NOT A NEW ONE . NEXT DAY THE WATER STARED LEAKING AND WE COULD NOT USE RO . I AGAIN GAVE A COMPLAINT AND CLEARLY ASKED COMPANY NOT TO SEND THIS MAN AGAIN . THE COMPANY FORWARDED MY COMPLAINT TO OUR AREA SERVICE CENTRE AND I GOT A CALL . I TOLD THEM ALSO CLEARLY NOT TO SEND THIS MAN. HOWEVER THEY SEND ANOTHER MAN WITH A NEW MEMBRANE . THAT MAN REPLACED OUR MEMBRANE WITH NEW ONE BUT AFTER HE WENT AND WE CHECKED THE TDS IT WAS AGAIN VERY HIGH . SO WE CALLED THAT MAN WHO CAME WITH SOME OTHER SENIOR PERSON FROM HIS OFFICE .THAT SENIOR PERSON SAID TOMORROW MORNIGN I WILL SEND THIS MAN WITH FEW PARTS AND THEN YOUR TDS WILL REDUCE . BUT NOBODY CAME . AFTER 4-5 DAYS I AGAIN CALLED THAT SENIOR PERSON AND HE SAID I REPLY YOU IN HALF HOUR . BUT HE NEVER CALLED ME OR SEND ANY PERSON TO OUR HOME . THEN I AGAIN CALLED THE CUSTOMER CARE NUMBER AND ASKED THEM THAT IF YOU CANT SOLVE THIS PROBLEM THEN PLEASE REFUND OUR MONEY . WE ARE TIRED TO GIVE COMPLAINTS AGAIN AND AGAIN AND WE REGRET TO BUY A EUREKA PRODUCT . SHE SAID OK I LET MY SENIOR CALL YOU AND TALK TO YOU . BUT NOBODY CALLED US . THEN TODAY AGAIN ON 10TH SEPTEMBER I CALLED CUSTOMER CARE . SHE GAVE ME THE AREA SERVICE MANAGER MR PRANAY UTPAL MOBILE NUMBER . WHEN I CALLED HIM HE AGAIN GAVE THE PHONE TO MR AMIT WHO IS ALSO A SENIOR AND WHO HAD VISITED MY HOME . HE SAID GIVE ME 10 MINUTES I CALL YOU BACK . I SAID ON THAT DAY ALSO YOU SAID LIKE THIS BUT NEVER CALLED ME . TODAY AGAIN SAME THING . HE NEVER CALLED ME . SO CAN YOU TELL ME WHY SO PATHETIC SERVICE OF SO REPUTED COMPANY . I HAD WRITTEN AN EMAIL ON 23.8.14 BUT NOBODY REPLIED UPTIL NOW . WHEN I HAD GONE TO CROMA STORE I WAS PLANNING TO BUY SOME OTHER BRAND RO BUT THAT SALES EXECUTIVE ASKED ME TO BUY THIS PRODUCT SAYING THAT THE AFTER SALES SERVICE IS VERY NICE . BUT NOW REALLY I WANT TO GO TO THAT STORE AND ASK THAT SALESMAN .

I have logged a service request for the AMC with eureka forbes on the 14th of August. Inspite of paying in advance for 3 years for the AMC the company is not taking things seriously and i turning blind eye for my service request. I have been following up with the company as mentioned below . req no. 77711976 -14/08/2014 -22/08/2014 (Customer Care) -25/08/2014 Durgesh (Customer Care) -28/08/2014 Mandakini (Customer Care) -03/08/2014 Sangeeta (Customer Care) -05/08/2014 (Customer Care) -09/08/2014 (Service Center at Provorim, North Goa.) Still i am not getting my Machine serviced by the Company.

Sir/Madam, I have purchased Aqua guard Enhance model from local Hyderabad LB Nagar Branch. After purchase they not even come to install the machine.I some how gave money to other technician and installed the product.After a month the machine stopped working and I have raised a complaint in their call centre.They told me they will arrange a technician in 24 hours and now it is 2 months from the date of complaint no technician called or...

Our corporate office 'Fresenius Kabi Oncology Ltd., Gurgaon has given AMC to Eureka Forbes Ltd for the installed RO (Brand-Aquaguard) against PO no. [protected] (dated- 04.10.2013) & done payment of 8515 INR as a advance payment. AMC period was from 01.10.2013 to 30.09.2014. Note that according to terms & conditions 3 visits as a preventive maintenance was mentioned in PO but no engineers has come to perform this even after doing follow up. Parts like 'Filter, Solenoid Valve, pump & electronic part was also covered under this AMC. This is very serious issue as this water is used by some of our company senior authority & can cause health hazard as we don't know if RO is working or not. Such type of neglegance is not expected from company like Eureka Forbes. Please contact immediately & send some engineers for service & ask him to meet me. Waiting for response.

FEW MONTS BACK I ORDERED ONE AQUAGUARD ENHANCE MACHINE FOR MONTHLY INSTALLMENT SCHEME. PAID AMOUNT IS RS 3500 TO EUREKA FORBED LTD, MADURAI. PLEASE TAKE NECESSARY ACTION AND REFUND MY AMOUNT FROM THEM ASAP . THANK YOU. NAME : SARAVANA M MOBILE : +91 [protected] CHEQUE NUMBER : 485961

in warrenty period of my aquguard classic, three times the mother board has been changed, even after the aquguard is not working correctly, i want to the product and want my money back. i have given complaint so many times .they have not resopnded anything.complain no-[protected]

I have given complaints thrice and talk to customer care so many times but no fruitful result. Mr. SWAPNIL had come to attend once and ask for cash payment condition I told them it is govt. Organization the payment will be done after getting Bill from your side, but so for no bill have been put since 6 days even after demanding so many times in the mobile no [protected] the person having careless attitude. And no feeling to promote the company. When asking for bill his dialogue that I forget sir, the bill will send this tomorrow’ but that tomorrow so for not come. I hope and looking forward to give better service to such govt organization. Thanks. Complaint details are as Under- 1) complaint no. 77493742 dated 30/07/2014 2) complaint no.[protected] dated 07/08/2014 3) complaint no. 77916511 dated 28/08/2014

Eureka Forbes customer service has gone down the drain. I have been calling the customer care since july and requesting them to do a routine clean up of my Aquaguard. I get assurance from them saying their service person would visit withing 48 hrs but they have never shown up. They take Rs.1640 as a yearly contract fees and no one shows up!! Its risky to have my family drink water from a product which has not been cleaned for months. Eureka forbes has no concern for their customers. On top of that, their customer care person tells me that both my requests have been processed and addressed successfully. Its high time Eureka forbes, senior management addresses this issue. I am done following up with such an inconsiderate company. Customer ID: [protected] Name: Vaibhav Deshmukh Contact: [protected]

I have lodged service request for AG GNOVA on 20-aug-2014 under no [protected]; customer id [protected] for amc contract no 22737476 valid from 29-oct-2013 upto 28-oct-2016. Since it was not attended, I lodged request once again on 25-aug-2014 and was registered under no D69C0937101. Since no body attended, I relodged my request for the third time on 04-sep-2014 and was alloted request no [protected]. Inspite of following up the matter on telephone to Eureka Forbes local centre at Tel No:[protected], nobody cares. What is the use of AMC, when I and my family are forced to use buy and use packaged drinking water bottles.

Dear sir, One of the Euroka forbes Team leader met me in my house and collected the money from me around 24000 and no material delivered so far. Moreover without any appointment he is getting into the site and disturbing the family. Also there is no material delivered at site for installation. After several follow up, electrical technician came to my home at late evening without material and seeking for cash to purchase the camera and cables locally. But this was not the commitment given to me during receiving the order from my site. Overall I am not happy with Karthik - Team leader attitude and seeking money back for last 1 week. Since there is no invoice issued so far for the payment but Karthik claiming the invoice was registered and money will not repaid immediately. Looking forward your support to recover the money at the earliest. Details of the person. Karthik - Mobile no: [protected] Velachery branch

I am having RO- Aqua Expert worth Rs 20500. My Registered Mobile No is [protected]. I have been complaining several time and got repaired many times though it is less than 1 year of Purchase. I think, I got damaged Peace.
From last 2 days, my RO Plant is dead. I have registered complaint before 2 days only in your complaint cell but answer comes is ---ok sir, some body will come to resolve your Problem but no body has come till now.

you know, water is a Prime and essential requirement and for last 2days and more...my RO is dead and no body from Aquaquard is listening to my Complaint. Without water, I am facing a big Trouble. In apartment, what to do for Drinking water. How many days, one ask water from neighbour?

I was having good Opinion about Aquagard but now i do not know when my problem will be resolved?

You are requested to look in to my Complaint and on Priority as 2 days more gone to complaint registration.

With Expecting to Resolve the Issue,

Regards,

D N Shah

i am using aqua guard duos. It is under AMC. my registered mobile no. is [protected].

its is in the name o[censored].Selvam - 73/33 86th street ashok nagar ch-83.

I have requested for service on august 30th 2014. and today is 4th septedmber.till now no service person has turned up. no response from customer care no.

kindly help me in this regard.

Iam plannig to pack the machine and send to the head office.

I am forced to write here because I am completely disgusted
by the services that has been provided. Inface there is no service which has
been provided so far. My Aquaguard RO Nano is not working and no water coming
out of it. I have been complaining about the same. Firstly the phone never gets
picked up or is engaged all the time. And in case I was able to talk to some
guy, he behaved so badly infact started name calling me. His name was Manoj
Kumar and his number was [protected]. I want an action to be taken against him
and an update regarding what action was taken against him.

Also the Customer Care Executive is not even bothered to
talk and Mangers are not even available.

Even the official website compliant register does not provide with a complaint number.

I want my RO Nano to fixed asap. Please suggest how to proceed further with the same.

Hello Sir/Madam

I had registered a complaint against my aqua guard model AFDX on 31 July 2014 but no action has been taken yet.

For your reference complain number : [protected] against the name Tome Inacio Sequeira, mobile no [protected].

I registered the complaint many time with the customer care. but the result was the same.

I am from Goa, the service center in goa is not giving any attension.

we are having a drinking water problem. Can you please look into the matter.

Thank you in anticipation.

Tome Inacio Sequeira.

Eureka Forbes is taking customers for a ride... Money Has been debited from my account a week back and the product has not yet reached me . Order has been placed with the Sales rep on 25th August for Aquagard Enhance UV Sales Specialist, Suraj Rajbhar ([protected]) and his Manager Mohammed Shaik ([protected]) are taking customers for a ride with false promises. I am spending money every day on buying Bisleri from the shops. who will be compensating for the same. Was promised a machine on or before 29th by Suraj and then he refuses to pick the call. The same method is followed by his manager. Customer service email ID is not functional, mails a re bouncing back. Chat online does not work. Complaint number 90241265 provided by the call centre Zakir Khan has yielded no response. I would be filing a police complaint on eureka forbes and it's employees for fraud & cheating and would definitely go to the consumer court. Sameer A

Dear sir Customer name maruti b navi contact no [protected] complaint number [protected] H NO 1645 siddeshwar nagar behind yashicon factory kakati belgaum karnataka 591113 Dear sir we are using Eureka Forbes water purifier (RO system) from last two years even thou we are taken AMC also i launched complaint from 27/08/2014 regarding our RO system is not working but still i am not received any call from Eureka Forbes i called several time to customer care and local office (belgaum) but still present our RO system is not working i am not excepted service like this from Eureka Forbes Regards mallikarjun [protected] email [protected]@gmail.com

Hi, We Booked one order on 17th Aug 2014 but till date order not received and executive not answering our calls . We coordinated many time with helpline no. i.e.3988 3333 as well as we drop some mails but no reply . We taken faith in branch but due to poor Management and Representative we are facing lot of issue . We are facing some financial issue and invested huge amount i.e.10000 but no help from company . Now please refund our amount and I want company should pay Int. Rate . Order id :- [protected] thank you, regards, sudhir

Hi, I would like to bring into the light the worst servicing provided by Eureka Forbes. I have sent an SMS/Filled online form for servicing/ Called customer care more than 4 times, but no one ever showed up for the servicing. After calling i always got a response that we are escalating your complain to higher level but nothing happened ever. Finally, i gave up and called the private water purifier servicing guy to repair the purifier. This is totally pathetic. They do not even respond for anything. I hope if you are reading this then at least improve your service a bit.

Thank God... I cancelled my order from your company... Ridiculous people right from the basic to the head...you guys have a wrong atitude of treating your customers like hell...I was promised by a rep from your vilivakkam branch that he will supply a Vaccum cleaner...he took my post dated cheques and told that he will deliver the product within 5 days...Alas it didnt happen... I called back and check and he told that he will do it in another 5 days...days rolled off...i didnt get the machine...this was a repeated story for 20 days... I told him that i am not intrested in the machine and told him to cancel the order...I dont know if it was his fate or mine...he started avoiding my calls...i called his manager...he never picked the call... I went to his office...their response was excellent...their receptionist promised a callback...i never received a call... I called her back...she told that some of their sales people are like this...Pathetic...I again called his manager... That guy got irritated and told to call him the next day as he was busy somewhere else...I called the call center...that guy spoke and told that he will escalate...One more joke...no one called me...Eureka I am sorry...you will have to remove some from your company...Whom to contact now ???? is the CEO available ????

Hi, I purchased Aquagaurd classic on 13th July 2014 and was installed after 3 weeks of rigorous followup.Recently I have been facing issue with water quality I am getting. I registered a complaint with for getting it rectified. Mr Shankar attended the request on 31st August 2014 and found out that TDS is 808 which is major reason for poor water quality. He suggested to get the machine replaced with RO and advised us to speak with sales staff for the same. On inquiring for the replacement with sales person Mr Manohar (Mob: [protected]) he told that the same is not possible as water quality was already tested. Water TDS was not tested while installing the machine at the location rather it was tested in some other location for same supply and was advised that Classic model will suffice the need. I am ready to pay the difference amount for the same for replacement. Request you to please look into the matter and work it on priority as I am not getting proper response from local Eureka Forbes team (Address given below)Address: Schedule No. 42 P-3/C, Muneshwara Layout, Haralukunte, Kudlu, For Sales Enquiries: [protected] For Service Queries: (STD code of your state's capital) + 3988 3333 City/State: Bangalore, Karnataka Pincode: 560068Hope to hear from you soon.Thanks and regardsAmit Kumar mob: [protected]/[protected]