Eureka Forbes Complaints & Reviews

I have Aquaguard Nova in my house from more than 7-8 yrs. and it is under A.M.C with Aquaguard company from many years. I made a complaint to customer care([protected]) on[protected] regarding non functioning of our Aquaguard. Nobody came for 4 days. On[protected] I contacted local service person([protected]).No response except promise to send technician. Again on 105-2014 I contacted the same person who informed that the technician...

I had purchased Aquaguard DUO model In may 2013. An AMC taken on 3rd May, 2014 and on next day the company representative came and changed its candles under AMC. (Contract Receipt no.[protected]. However after a day, the aquaguard stopped functioning. The representative came after two days and declared its PCB is not working. We constantly followed up with their representative and on 14th May, their representative came and declared...

I have Register so many complaint. But no one is coming for the Service. When asked customer care for Manger Number. No one is there. Neither they give number. This is third time i am facing the problem. I am forced to register Ploice complaint for the same. Please take the machine back & give us the money.

Coportae office sucks to core. No one is picking the call....

My product is just over a year old. Most surprising factor is that i just submitted an enquiry over email and there was this salesman at my doorstep with the product ready to be installed. Though i doubted the newness of the product the salesman assured me it was a brand new piece. We were really in need of pure drinking water and my experience with eureka forbes had been good for last 10 years. So i decided to get the product installed....

I registered a complaint with the customer care on 05th May and was told of service guy's visit in 48 hours and today is Sunday and nobody has visited us. We have called numerous no. of times and it was always like we are escalating your complaint and all that. Its S.NO. is [protected] registed in the name of Rahul Rana. From 07th May it has stopped working completely. I don't know what job you guys are doing when you can't service a...

My customer number is [protected]. Bought RO+UV for the price of rs.15990 on April[protected]:45:45 pm. The customer representative said the product will be received on or before April-27-2014. But till May-03-2014 i didn't receive the product. So I called the customer care(May[protected] for amount refund. They gave an TicketID[protected] for the amount refund. Called the customer care on May-07-2014, to know will my amount will be refunded. ...

We Purchased Eureka Forbes Reviva Water Purifier in Nov 13. This model was suggested by their sales person after doing proper water testing. In April 14 the machine stopped functioning and we make complaint on their help line on 8th Apr 14. The service engineer visited and said that the cylinder is damaged and the same has to be replaced @ of Rs. 2300/- while the machine is still under warranty. After that no followups we made form their...

I raised service request no 89579644. In spite of repeated request at the call center the product was not installed at my home. when i directly called the service manager Mr Ratan [protected] he said they do not install aquaguard reviva 50. i should better contact at call center.. for the past couple of days i am running pillar to post for the installation. I regret Buying Aqua Guard product. Thanks Deepak...

I am A.K. Shrivastava, from MDD-107 Kabir nagar, Raipur, Chattisgarh. I purchased Acquaguard water purifier Model -Classic, Customer ID-[protected] on Contract number[protected]. Our annual maintainance duration is from 17/4/2012 to 16/4/2016. At the time of purchase we were assured for two services annualy. But Till Date we had only 3 services that too after a long conversation with your representatives at raipur.(on 17/4/2012, 27/10/2012,...

I am so sad and feel ashamed that I worked for Eureka Forbes once. They are absolutely not worried that their service is not good because of the volume they have got but they should understand that they are not monopoly anymore and its a tough competition to crack to sustain in the business. With this current attitude their days are numbered. I bought a RO+UV about 20 days before and got it delivered on 2nd of May. The installation was...

I have purchased 2 products (Compact Waterpurifiers) on 15th March, 2014 and still I have not received the invoice and cover of that product. At time of selling Eureka Forbes sale’s person (Atit- [protected], Chandkheda - Ahmedabad) mentioned that I will receive invoice within 5 working days. Its been more than 1.5 months. Now he do not pick up the call and not answering to my messages. What kind of services you are providing?...

Dear Friends, My humble request to you all is, please do not buy any of the RO UV system provided by aquaguard. RED ALERT WARNING! Please read the below to know why did i say these words. I purchased an Aquaguard (Aquasure) RO+UV system on Jan 2014. It was working fine for 3 months and on April 2014 it stopped working. From April 15 2015 to May 7 2015 I have been literally fighting with customer service people to get the issue...

To
The Executive Director,
Sales & Service


Dear Sir,
Sub: Complaint Regd. 75013095 dt. 15/4/2014


Very sorry to state that service team of Eureka Forbes is poorest performers. I had lodged a complaint thru call centre on 15/4/2014 and
almost 22 days are over no one was bothered to attend it even though frequent
follow ups were made. As directed by thebr...

I have purchased product on 15th March, 2014 and still I have not received the invoice of that product. At time of selling Eureka Forbes sale’s person (Subhani - [protected]) mentioned that I will receive invoice within 5 working days. I told him that I purchased this product on behalf of my company. But now I have to pay all amounts as it exceed 30 days without bill. I called him so many times and SMS but not getting any response from...

hello,
i have taken water purifer ..and the pressure of water at my home does not support with the purifier.so the person who came to instal said that the machine doesnot suite for the water pressure at my place.
In spite of repetated calls to the sales person and other officials there is no proper responce.
So can i know how to return the machine and get back my cash and cheques....

I had made a call to eureka forbes on 22/04/2014 requesting to send technician as tap of the water filter had broken & to be replaced. i was given request Id 75997636 and was informed that technician will come in 2 days but no one has turned up till to date there after even after repeated reminders no one has turned up. Already 10 days has gone and no concrete reply is given by customer care as to when the technician will come & repair...

Inspite of my repeated follow up service engineer not attended my wf which was due in march 14. Amc period is from 02/04/2013 to 21/04/2015 and contract recpt no.[protected]. My name is e. Sasidharan and address is fm-277 deen dayal nagar, gwalior (M.P.) mobile no. Is [protected], please ask engineer to attend tomorrow itself and change candle and carbon as per amc.

Appreciate your immediate response and inform me about enginner's...

Eureka Forbes We choose Eureka Forbes as a renound name in india but dint knew your technician are such ill mannered and uneducated to talk as he was pitching me your AMC rules, when compared to other company he became so rude, it was seem that if he is dictating me terms. Adjoining the details underneith we cant express his behaviour again in words he should learn a lesson. Please look into the matter. Registered No. [protected] Name...

Dear Sir / Madam, We are herein forwarding a complaint regarding Aquaguard water purifier which has a tap leakage since a month. Kindly do, give a facility for attending the complaint. Product details: Pureguard - Multifunctional Water purifier installed at Seshadripuram First Grade College, Yelahanka New Town, Bangalore - 560 064. Contact Details: Mr. Sridhar Rao - Ph:[protected] / mob: [protected]. Thank you....

I LekhRaj Singh customer Id [protected], I purchase an enhance RO+UV vide their inv.No.[protected] on 14.04.2014 from your sales rep. Mr RAj Patil EMP.No.9061889, He promised me to give a solar lamp with the product free of cost, but still he not provided and he is not receiving my call for this regard. please provide me the same as soon as possible...