Eureka Forbes Complaints & Reviews

Dear Sir / Madam, Customer ID :- [protected] I paid in Nov 2013 around 3500/- for two years contract, and i resister complaint so money times for carbon and filter change due date is over, but every time executive come with excuses that your machine no. ST 2000 is out dated and we cant provided service .And they will return back every time. You will got payment on NOV 2013 and now you will say that you cant give service. Than return back my money. I resister complaint to eureka toll free no . Two times my complaint no. is 76954517. Please let me know what is your action, every time why i should give remainder to eureka. Even after i given payment for two year contract during contract period your have to visit as per eureka contract promises. Thank you,

I requested for service on 24-06-14 since it was taking nearly 3 to 4 hours to fill, & now no water comes.Called the customer care several times since 24th june still nobody visited to rectify. They simply tell our technician will come with in 24 hours but actually 10 DAYS elasped nobody came. Bought at a price of Rs 14990/- still in WARRANTY PERIOD & now using water cans from outside.My Mobile

The service engineer (Mr.Niranjan parida)whose service and dealings were very poor within my warranty period. When the machine was installed it was defective. I have lodged my complaint so many times through the toll free no and I requested the servicing center in Bhubaneswar to send a skilled person to repair the product. But they didn't give me any response and send that person to attend my complaint who damaged my purifier. His workmanship was poor even if at present which can be inspected .This product needs to be replaced by a new one.

I paid Rs. 4605 for renewing AMC of my Aquaguard Reviva.After changing the filters, the taste of the water has become bitter. The Authorisd Franchisee sent a person for checking who says he will replace the sediment filter again. From last 10 days I am pursuing the Franchisee to change the filter but with no rescue. What kind of goodwill will you have if you take money and forget everything? It will not take customer to switch sides if this is the kind of response a authosed franchisee wil give. Moreover, even after contacting customer care yesterday and then again today I am waiting for a call from their service representative (Complaint No.[protected]. Does anyone give a damn for customer service?

Hi,
I ordered transaction id is [protected], Authorization Code is
552863Customer ID is [protected] through online and payment made on that day itself but
Installation didnt happen yet and no communication even after 1 week time.

New aqua sure expert was installed on July 1st. It started leaking from second day. Even after 48 hours of submitting service request there is no response. I'm pissed off and want to return the unit. Biggest mistake to buy expensive product from a company with such pathetic customer support.

We experienced a very bad service by your franchise for our sensa water purifier purchase three years back.


When ever we complain about the problem in purifier. They never turned up and ultimately we have to get the job done by local mechanic, though we had a valid service contract till 27.05.2014 against payment of rs.4260/-(Four thousand two hundred sixty) only.


We request you to take appropriate action against your franchise and give us the name and address of suitable good franchise for fresh service contract and who will attend our problem in time.

At present the tap of water purifier is not working, we made a complain to customer service on telephone (Complain no[protected], till date the problem is not solved.

Hi, Our aquagurad machine is not working and we are not getting service for the past two months. Our machine is under AMC contract (for two years ). Even after calling multiple times those people are not responding at all and the situation is out of control now. Currently I am in US due to my job and my after is alone there in India. He is an aged person and I am not able to provide any support to him in this matter. My sincere request if you please can look into this matter urgently then it will be of great help. In spite of calling many times and lodging a complaint, they are not doing anything. My details are as follows. Let me know if you need any information. Name : Deepayan Pal, Address Flat 4/4 Ashok Apartment 41 baghajatin Road Kolkata - 700036 Customer ID : [protected] Complaint No : [protected] Complain Date : 08 May 2014 Thanks, Deepayan

I made a request to the customer care on 25th june 2014 for reinstallation of aquaguard ro as I shifted from Perambur to selaiyur.89842788 is the no.Till now nobody has bothered to turn up for the same .The customer care helpline folks are useless.They don't know the service centre or the service technician no.I'm calling up every morning to hear the same reasons - complaint is open;we will escalate it.Nothing has happened till now.I doubt if the complaints are registered and forwarded to service centers.The irony is I have AMC till june 2015.The iresponsible behaviour is forcing me to move to consumer forum or throw the equipment in front of the office. Another request for a simple service for the 2nd equipment of mine is also pending till now.What are the service centers for?Never again pop up the text that 24 hours after registering the complaint, it is looked into.The utmost negligence and irresponsible customer service is giving tons of mental torture

This is to complain in the strongest terms about the service that I have received from Aquagaurd. Just to give you a brief about the issue. Aquagaurd Engineers / Customer Care people are No.1 cheaters/Fraud based on my experience. They have closed the Case # 76926064 without my intervention or my Sign in the Service Report & the engineer Visited our home and damaged the System & it started issues like huge noise and huge amount of Waste Water, but no performance in the RO inlet. I actually frustrated with the behavior of the engineer who attended the case and re-escalated the issue with the Case # 77031095. However the Aquagaurd Customer care never visited the home. I again submitted an escalated case # 77078597, no resolution has been provided. I am planning to raise a Case on the Consumer Court about this issue. CUSTOMER ID :- [protected] CUSTOMER NAME :- B RAVIKUMAR ADDRESS :- Plot # 67, 2nd Main Road, KK Nagar, Guduvancheri – 603202 Mobile 1:- [protected] Mobile 2:- [protected] Tel :[protected] Email :- nanda.[protected]@gmail.com Regards, Nandakumar R (on behalf of Ravi Kumar)

I purchased Eureka Forbes's RO Reviva on June 18, 2014. After installation problem occurred in the system I made complaint to local service center after reminding so many times one technician came and examined and told one part of machine is not working properly it will be replaced by new one and will come again with that part but nobody came after calling so many times at service center at Kanpur to Mr Pawan Kumar ([protected]) he sent one technician with old machine(2012) to replace my machine I denied to replace with that now I am calling to Mr Pawan Kumar he is giving only assurance but my problem is not solved till date. I have registered my complaint on toll free no on 25 June 2014 no is 76927189. I have made all the efforts but I am not able to use the product and wasted my money. Kindly resolve my problem. Rajiv Yadav [protected]

I made query for purchase of Aquaguard RO in March, 2014 The Sales Executive visited my home checked the sample of water and suggested me that there is no need of RO as the TDS is very low and in future whenever I feel that the TDS is high at that time I can convert same purifier to RO by just adding one additional unit. Now, I want to convert my purifier to RO and now came to now that it cannot be converted to RO and I have to buy new RO purifier. So the incompetent guy with half information sold me the purifier and now asking to get deducted the 6000 Rs. for the old purifier and pay the difference amount. Why should I bear this extra burden?

to whomsoever it may concern, dear, we bought acquagourd filter last year, after a year we made 3Yrs. service contract. But whenever we have any problem with the filter and we try to get service the service providers keep on harassing us. Theirs product is good but the service is worst.Middle class people can not afford this.

costumer name:Mohammed Zavid appliance:power wash i bought this product around 2 years back and the company promised me with spare parts and repair support.But now they are not doing the same.The power wash which i bought from this comapny has some minor problems and the service centre is demanding me to get its motor replaced which costs around Rs.5500, but a new power wash from other well known brand will cost only Rs.3500.When i asked for a repair with the service general reader about the same he argued that it cant be repaired while i know its a very minor problem.Please take a note of this complaint and take some actions.We trust in Eureka Forbes so we bought your product and we would continue to keep this faith on your company.

Dear All, I have raised an complaint for an fault in my RO system. More than one month has been passed, but there was no response from Eurekha. Whenever we call customer care, the standard response is that our technician will reach by today. My RO System is in AMC period, I am not sure whether Eurekha is avoiding taking request in AMC. Request your timely action on this. Regards, Ravikumar S

Hi, got really frustrated with the amount of calling which i have done to the aqua guard cust care and still there is no response towards it ... it seems like the sevice is been outsourced and since my product is covered under 1 yr free service they are not looking at it properly ... i have called the customer service more than 6 times and they always say only one dialogue that they ll send the service person on the same day eventually no one has turned till now ... This is not the first time ... the same has happened last time too ... worst ever cust service from your end ... they are sending some junior/ non skilled guys to chck the product which ultimately calls up for a worst service we are out of drinking water for last 5 days and since water I being called as a elixir of life there should be some serious importance to be given on the service side which i think you ultimately failed in ... Regards Ethiraj Ramamoorthy HP: [protected]

After one year of purchasing REVIVA. I paid 4860 to change my filters. After changing the filter, I am getting bitter water. I called the person who changed it. He came and told he will change it. after one day again I called him he told it needs approval of manager. He given to his manager's number. His manager told we will change it within 2days. today I called him. now he is not picking up my phone. I am waiting for him. And I am purchasing the water for daily need. What kind of service you guys are giving. Please resolve it soon. Thanks. Subhash Chandra

I am using Eureka Forbes, Aqua-guard Duo water purifier and recently renewed the AMC. Soon after the purifier stopped working 10 days back. I registered a formal complaint on 24th June 2014. The complaint number is 76905674. I was told that Service engineer will come on or before 26th June 2014 to service it. No one turned up. So escalated the complaint on 27th June (Complaint number[protected]. The response was that the engineer will turn up the same day. From 27th till today (30th June 2014), I have called them for more than 25 times. And they have only one standard answer " we will expedite it and the service engineer will reach your premise with in a day".I felt as if I am talking to IVR rather than call centre officers. Once I started shouting at them, they gave me manager Suresh's numbers - [protected]/[protected]. Neither the manager attended my numerous calls nor he reverted back. Now it is close to 7 days since my initial complaint. I am stranded and have no clue what to do with their pathetic service now.

Never go for Aquaguard... I have purchased neo from sales persion Shibnath Karmakar[protected] before dated on 18 May, while he campaign this item out side my office DEL-2. I purchased this for my native town Digha. Shibnath asked me receive this item at kolkta to avoid late delivery. He promised me collect this item and install this within month of May. But till now it is not installed. Earlier he gave me date that day did not come till now. Now he is not picking up my phone. I have called customer care but they are saying this is the problem with sales team and they do not handle this issue. I am frusted and wasted 100 rs by call. Now I want my back. I will raise complain in consumer forum...

Hi, I have Purchased Eureka Forbes 'Enhanced Green RO' purifier online, where in the site itself they have pro'mised' a freebee of Solar Lamp worth 600/- and a 100 /- worth mobile recharge. They have delivered the purifier and its almost 2 weeks now I haven't got the promised freebee. I have raise a complaint 5 days back but no response yet. The complaint number is 89839316. Please be aware of this before buying this brand. I took this purifier thinking they are notified Brand and reliable but they r not. Pavan [protected]