Eureka Forbes Complaints & Reviews

representative of eureka forbes came home and explained about the product. since we were very much in need of the water purifier product i asked them to install it on the next day. they promised me within 24 hours and took the full payment. its been more than two and half days we are not provided the product, while speaking to the company the reply was because of their audit they cannot supply the product and they are not able to promise when they can provide it. i am really worried about the money i paid to them. one reason i will not choose a indian company looking forward they will provide the service.

I ordered for a vacuum cleaner on 24 March 2014 through a direct sales representative Vijay Singh, code 9028977, mobile number [protected] and paid Rs.4990/- though a cheque. He promised delivery within 2-3 days. The cheque as en cashed on 29 March 2014 I gave time for a week and then started callig. Till date I would have made about 7 calls and every time he would says that he would give an update in 2 minutes but would not call back. Today, I made 3 calls in vain. In the last call he made his assistant Sanjay pick up my call. I had to narrate the whole matter to him only as a wasted exercise. He has no courtesy to reply. I usd to give eureka as an example to my company employees. Now I will still do that but for a different purpose . I want to keno how does the company plan to compensate this

i purchased eureka forbes elegant ro aqua sure product. the product was faulty and got non functional within two weeks of date of purchase. i kept calling the company representatives from past 15 days and there is no response from them. i hereby request to resolve the issue by putting pressure on this company to replace the product and also not to sell such faulty products.

Sir/Mam, I am having problem with my aquaguard as water is not coming out of it. I made lots of phone calls to a person named "Hemendra Bhatnagar"(Phone no:[protected]), , Chetak Circle, Udaipur Office division from last 3 days and that person is missguiding me saying that the technician is on the way. I am in contract period of 3 years with your company but the services are totally not up to the mark. I am facing such problems from last 1.5 years which has forced me to make an online complain. Please help me out regarding the proper functioning of my aquaguard. Hoping for your positive response. Thanking You Yours sincerely, Vishu Singhvi (Mob:[protected])

Complain no. 89370332; dated 27-Mar-14 Sales person : P.thakur, [protected] he is not have time from[protected] to collect rest of PDC and after Debiting the primary chq of 3500/-, still Unit is also not Delivered to my address. i m following with him and he is telling he is busy. he has taken Rs. 100 for processing.

Its been just 4 months I purchased a UV enhance water purifier from Eureka Forbes @ India Trade Fair in Pragati Maidan and I'm facing problems with the unit. I've already placed a complaint on their helpline which remains unattended till date and we are facing problems and the water is scarce. Another fire extinguisher we purchased from eureka forbes and we were promised that an insurance agent would pay us a visit in one month and we are still waiting its been almost 5 months. Please we need urgent feedback or we might lodge our complaint in the consumer court with legal procedures Nishant Ranjan [protected].

AQUAGUARD CLASSIC-contacted over phone[protected] to register a complaint but rejected to register complaint with a reason my area is not covered by them. And they gave me another number to register a complaint[protected] but no response. I have gone to forest park office at 10.30 am on 1-4-2014 but the office not opened. One gentleman standing in front of office have given three mobile numbers to resolve my problem -no body lifted the mobile. Finally with the help gentleman i have registered my complaint with [protected] at 10.45 AM on 1.4.2014. But no action intiated by the company and this type of service never expected for essential item like AQUAGUARD WATER PURIFIER even after taking AMC for three years valid upto oct.2016.

We actually bought a water purification we got a repair in AMC we called the Eureka Forbes service here in Coimbatore(Tamil Nadu) they only told that they had a mistake in AMC and we paid the RS1590/- and he also told that another technician will come and replace it after 12 days also we can't get a proper response including the service center they not responding to us... Bill No:23161061 Please do the Favour to us

I registered a complaint (No. [protected]) on 25 March '14 to get the broken tap of water purifier replaced. Received response from tel no.[protected] that it will be attended to in 2 days. On not receiving further response even after 5 days, I telephoned them only to be told that he does not cover my area (Brahmamangalam PIN 686605) and he gave me another number to contact. Since yesterday, I am being asked to call one number after another and even now everyone says that he does not cover my area! Your service persons had no difficulty to deliver and install the equipment; so I can't understand why the reluctance to service it! What am I supposed to do now? Does one have to go to Consumer Forum even to get such elementary services? Gopakumar M Nair [protected]@gmail.com Tel:[protected]

I have a Eureka Forbes XForce Vacuum Cleaner, which has stopped functioning. I have made several calls requesting service, all of which have been ignored. Also, Eureka Forbes never showed up at my house to give me a demo of the product, which they had promised they would. Now they are ignoring my service requests as well. Kindly resolve this matter. My address: 95 Samabaya Pally, Bally, Howrah 711205 My phone: [protected]

We came on transfer from Bangalore to Mumbai. On 24th March, we registered for reinstallation of "AQUAGUARD ENHANCE'', on [protected]. Nobody came till now. Today again we contacted on the same number. A person called "Zakir'' said, ''We are unable to do anything. We have forwarded your request to the concerned department.'' While we placed our trust in the aquaguard brand, we are getting very poor response. We expect much better service from you.
Dr Leena Deshpande,
Contact number- [protected]

I bought a aqugard clasic of eureka forbes company on[protected], from sales person marshel titu swain, code 9044829.after six months when i called him for service check up, he is spending time day by day by saying next day will do last 5 days from date[protected].when i call service centre he said also same thing

We have taken 1 year AMC for Inova aquagard from Aqua Pure Services Mumbai, situated at Gala 187, Azad Nagar Soceitty Andheri West, Mumbai 40058. ( Tel Nos.[protected] / [protected] ) Nobody is attaining the calls on Tel. no. given on bill or AMC contract bill and not providing any servies.Amount taken as AMC is Rs.2050/-. These people are taking AMC for Aquaguard as registered service centre and not providing any services against the same. Please stop to providing agency to such people.and arrange for better service to resolve issue

Hi, I am Sushil Kanade, Customer ID:[protected] I have purchased Aquaguard Total Duo Water Purifier On 31st May 2013. For that i got charged Rs 17, 490 but i got bill of Rs 16, 990. So i am expecting to receive 500 difference amount from Eureka Forbes. I have called many times to customer care number. Logged complaints but till date i am not getting response from Eureka forbes. Truly this is not expected from big brand name "Eureka Forbes". I have copies of bill and my credit card statement as a proof. Hoping Eureka forbes will take action on my concern and give service as a good brand in market. Old complaint ID :88630731 New complaint ID:89282513 Also i am expecting their representative visit for free servicing of my water purifier. I also logged complaint regarding servicing and called many times to call center but no action. Complaint id: 75311872 Hoping fast action. Thanks & Regards, Sushil Kanade [protected]

Dear Sir/Madam, I have purchased Aquagaurd RO enhance water purifier one year back and i am yet to receive the invoice bill for this. I have raised so many complaints but they didnt take any action on that. Please do the needful to get the invoice bill as soon as possible. Please find my details below, Customer id: 12252/9/12/6044109 Mob: [protected] Mail id: [protected]@yahoo.co.in Address: AS1, Sakthi Bavani Kailash, 2/240, Srinivasan salai 2nd cross street, Nanmangalam, Chennai 600117. Regards, Karthik.P

I made complaint (No.[protected] a few days back for servicing of my water purifier. The company technicians made working purifier non - working in the name service. Afterwads they are not coming to my home and they made the working uv lamp defuct.I made several telephonic calls, still they remain indifferent.Due to nonavailability of purified water the health of my family members is deteriorating day by day. Please take urgent steps.


Gita datta
220, rifle club(E), bansdroni
Pin - 700070.
(M) - [protected]

I am an old customer no [protected]. On 19th feb.'14 i have booked a service request no [protected]. For some problem in my aquaguard classick. One service man has visited after 2 days & he pach-up the problem and said that he will come back with a parts which is required to be changed. My a.M.C. No 20415668 & valid upto 25/07/14.But unfortunetaly, he did not come back. On enquiry it reavels that as my amc was done at hind motor hooghly branch, so uttarpara service branch will not replace the part. They suggested me to contact with hindmotor branch, on contract hindmotor branch also not attended my call for a long day, i just want to know is this the sample of your service? If within 7 days my problem has not settled than i have no other alternative but to think other way including releasing the fact on social net work.

I owned a Aqua-sure RO+UV water purifier and this is with reference to above mentioned complaint number (Web-Complaint No- B[protected]/ Phone-Complaint No- [protected]) lodged on 07th March 2014 to their customer-care. After running from pillar to post and numerous telephonic call to their service-center and service-technician, it has not been addressed till now. On every conversation to customer-care, I was given assurance that it will be fixed by next day but to my dismay that D-day never came. I am afraid that this agony will continue until a serious action is not taken by them. I am writing with a hope that it will be addressed by the concerned responsible as earliest as possible.

Deepak Kumar Jha
Mobile-[protected]

My nova is under amc with eureka forbes. My first complain was filed on 15th feb, 2014 was never entertained. I made another complain on 10th march, 2014. The problem was that no sound(Music) was heared when the purifier was ready to deliver the filtered water. The technician on 11th march, 2014 replaced it with a repaired pcb which is not to my satisfection. The company says that we replace the dameged parts only with the repired ones which is not fair.

I have got an aquaguard few days back and had a very bitter experience. When we requested for the product we got immediate calls, immediately it was delivered at our place but it took three days for installation after repeated calls. Also it was mentioned that a solar lamp will be given free but till date we have not received it. We have been following up everyday and they are simply telling today it will come for sure. But such liars Eureka Forbes. I would suggest people to read this and think before placing an order with Eureka Forbes. Very very bad, infact worst service !!