Eureka Forbes Complaints & Reviews

I have an AMC for AquaGuard RO. After getting the money, the company does not bother you. I made a complaint on the product on 5-Aug-13 and till today 10-Aug-13, none called or turned up. I had to call back (their SLA 24 hours). Should never buy product from them. I would strongly recommend everyone to boycott Eureka Forbes products (whatever it may be). Pathetic response from the customer care (!@#$%^^&&) personnel (compliant number...

Hello,

I purchased a unit of Eureka Forbes Elegant RO in September 2011. The product has been working fine so far, and the company had impressed me with its customer service the first two times. Like it promised, I didn't have to call anyone for servicing. The company sent an engineer on its own when the servicing was due. However, since then I have had to call every time I need to get the unit serviced, which is fine.br...

About a month and a half back a Eureka Forbes guy named Jayantilal issued a contract for servicing my Aquaguard Sensa water purifier. I paid Rs 8170/- to that guy via a Canara Bank check.
On the day of the contract I was promised replacement of the cartridges of my purifier within one week, but nobody came to do that. Then I contacted the local Eureka Forbes office and I was given repeated excuses such as unavailability of parts, technician...

Hey Guys,
Can any one from Eureka Forbes management tell me "How long it takes to get a Formal purchase document" for a Water purifier?
We purchased one on 26-Apr-2013 (Enhance UV+) but still did not receive purchase document. When contacted Sales rep (Mr.Ritesh Das) he replied it takes 90 days normally.
IS THIS NORMAL? >>>> May be for Eureka Forbes who are ONLY interested in selling products &...

am using Aquaguard RO water purifier cust id no-[protected] and i am damn disstisfied with the kind of service they provide in our area. we have requested n number of times to the service department of the same company but they seem to keep a deaf ear towards our complaints. my machine has not been working since.......,.....

The water Purifier (Aqua Guard Enhance UV+) purchased on 26-April-2013 is malfunctioning often. The auto filling is not working properly for some times.
In last 96 hrs. none attended to our lodged complaint[protected]. The net result is "NO WATER in House" .
How can Eureka Forbes claim that they are the most customer friendly/focused company?
Can any higher official reply to me the cause of delay in attending...

I have purchased Euroclean Wet & Dry on Sep 2012. Before two months its not worked properly so I filed complaint in the Eurekha Service.
I called them for more than 300 calls with 20 complaint ID but they didnt response us for the Complaint. Whenever I am asking about the problem they are replying with silly reason that they dont have enough wire to repair your Euroclean. I dont understand that Eurekha is a very large company but...

we have lodged a complaint on 30.07.2013 and no is 72446382 and your excutive was kind enough to lodged another complain no 72544090 on 04.08.2013
every time they said that we appolige and within 4 hours the service person will attain the complaint
but we feel sorry that no persone has attendedthe complaint since 30.07.2013
and we are compel to drink supply water for the last 7 days
can i hope ?...

Hi,
I have taken an AMC for 3 years in the month of Jan 2013. As per the AMC Eureka Forbes Engineer needs to perform a service of my water purifier twice in the year.
So as per this AMC I was supposed to get my water purifier serviced in the month of June and this is still not done. I am fed up calling your call centere with no proper
response. I have already logged a complaint numbered 72549077, to which no body has...

Hi Team,
I had purchased an Aqua guard Duo last year on 07.08.2012 and this product started giving me trouble from the fourth month on wards. Initially, it worked fine and the tank used to be full in 45 minutes but from the fourth month on wards, it started slowing down and started taking about two to three hours to be full. Post launching several complaints the entire last year, we finally had a head technician visit us last week....

I am looking for my Water purifier service thru an agent .I am having an AMC for 3 years & contract receipt no is 18841849 .
Whenever i am calling to any distributor , Initially they shown intrest in my enquiry but the movement they come to know that i am having AMC for my machine , they walk out.

Is it my fault that i purchased :
> Eureka forbes Water purifier Machine
> Go for AMC and...

Sir/Ma'am
I have called four times and registered my complain four times in rimi enterprises (water purifier dealer of aquaguard RO)
,kidwai nagar, but they are not sending any body for the service as the tap of my aquaguard is not working properly and it is giving very low TDS due to which my mother suffered from THYROID as told by the doctor which can't even cured permanently so i request you to kinly take this matter...

I have an Aquasure water purifier. On 19th July, it stopped functioning. I registered a complaint on 20th July 2013. My complaint number is 72304266. On 22nd of July a technician attended and said a part needs to be replaced. He said he will come back with the part next day. No one visited my place with the part next day. On 24th July another technician came and said he will have to take the appliance to the service center and took the appliance...

We have purchased an aquagaurd from Eureka Forbes in 2006. Since that time we having trouble getting their Service inspite of buying AMC contract with them. In the begining (2000) we have purchased a model which was giving trouble frequently and they have suggested for ex-change and provided another model in 2006. From that time our trouble started we have to make serveral calls, but they never turnup. This is the fate our Country where promises...

I had booked a water purifier on 08/07/12 and had payed the full amount of Rs 13990 by cheque. The receipt number is 035133. Its been a year but till now i have not got the delivery of the product. I have filled the complaint in the company several times. The complaint numbers are 70063107,70478844 and 88074255. Many times they cut the call or put the call on hold for hours without giving me the complaint number. I am tired of fighting to...

Dear All,

My customer id : [protected]

I bought the Aquaguard on Aug 2012. Till July 18 2013, I did not face any issue on this. Now the situation changed to reach the service. Till July 18 from Aug 2012 , only one general service was done by the Franchise of Aqua guard : [ Manju Enterprises ] - Attached Proof of service card . Issue description follows.

1. Machine failed to work on 18 Jul...

We had ordered for geneus model after the representative tested for TDS level of water and suggested geneus.

We paid him advance, and it was supposed to delivered and installed by friday, but with great difficulty and lots of phone calls 35+, we could finally get it delivered on saturday but was not installed, again after number of phone calls we got it installed on sunday, with the discharge and inlet wires dangling all over...

I bought a water purifier, namely, Aqua sure Crystal UV Water Purifier, on 13.08.2012. It stopped working recently ( still within the warranty period of one year), so I lodged a complaint with the aforementioned company, to which they sent one of their mechanics to attend to the complaint. He suggested to buy AMC(Annual Maintenance Service Contract) for three years and I paid Rs. 3770 for the same. He changed the filter candles, but the very...

We Rays Gems Pvt. Ltd. office at FC-8011 Bharat Diamond Bourse, Bandra Kurla Complex, Bandra (E). We had purchased Eureka Forbes water purifier Product.
The above said water purifier was installed at our office on 09 July 2013, but unfortunately the high pressure water supply on the pipe was removed in the tab then our all office premises was wet in water. I had a complaint on 10 July 2013 to the Eureka Forbes customer sales specialist...

Hi,

I have purchased Aquagaurd Enhance UV water purifier from Eureka Forbes Sales team. While purchasing they have taken full amount and promised to install the product on same day. From that day I am calling them and they are giving some random time to come and install the product. Also they switch off the phone and make it busy so that they can avoid the call.

I am posting into this forum, to get the answers...