Eureka Forbes Complaints & Reviews

Dear sir,

I have purchased eurovigil smart record 4 channel dvr and xc25r01s ir hr col camera 54 otvl 20mts under the customer id 422378 on 29.4.2014 which was installed with single camera immediately. Subsequently it was decided to get 2 more cameras installed.

I was promised by the eurovigil staff mr mahesh pandey that he will get the entire wiring and installation of cameras done on saturday i.E on 24/5/2014 hence, i came in the afternoon after taking concession from the office. Since, he came along with mr patel an electrician who said this work could not be done today. He also told to mr mahesh pandey that he came to take measure and has to get material for the same,

Mr mahesh pandey, assured the job would be completed on sunday 25/05/2014 @11 a.M in his presence. The electrician did his job but mr pandey did not turn up, on calling up to inquire about his absence he replied that he was attending a wedding function and rudely replied that he is not 24 *7 worker of the company.

I called, mr sanjay choulkar, the territory head, who had initially come for taking the order for the eurovigil, he also assured me for getting the job done but nothing has been done as yet

I have left my office work on saturday and your office staff has not kept up with the promise on both the days i.E saturday as well as sunday.

Kindly get the work completed immediately as the purpose of getting the eurovigil stands defeated as the nearby buildings have been demolished for redevelopment and our house has become remote.

A strict action against your team needs to be taken, which goes without saying.

Dear all. My name is puneet rai from jalandhar actually i visited eureka Forbes jalandhar service center for replace the body of my vacuume cleaner (bullet modal) and employee ensure me that service done with in 15 days but im totally disappointed with company work level after 3 months of waiting contect person mr.satpal said company unable to provided body part after that i talk to area zone manger but still 3 month i m still waiting for positive revert i have also appliances of other company's they give best service but im totally disappointed with eureka forbes. Puneet rai [protected] Jalandhar

I bought Aqua Guard Enhance UV from Eureka Forbes. I ordered online and next day itself their sales guy visited and collected money. But they were quick only in collecting the money, after few days they came to install the product. It required extra motor, and so the installation for not complete. After so many days of customer care calls, they finally installed the product(though they charged for the motor on first visit itself). Within one month, it started giving problem. Again, after so many days one guy visited, and told it requires technical assistance and he will send another guy. That’s all, it is more than 3 months! Endless customer care calls and escalations on their portal, but they don’t have the manners to revert back. I regret going for their product. I give ZERO point for their technical support.

I purchased both auqagurad purifier and vacuum cleaner from authorized sales agent on same day i.e. On 30/03/2014. During the deal aquagurd sales man has commited me the return on Rs 500/- in the return of old aquaguard. Till date the sales guy never came back to take the old purifier. My old purifier was also of same company. Also, the Vaccum Cleaner sales man has commited the complimentary bags as I have purchased both the products. Till date both guys haven't completed there commitments. I you cant complete the commitments, then better you don't make them to customer. I required, I can provide the Name and number of both sales man

I have a Euro Vigil Home Automation device that was sold to me from Eureka Forbes for a total cost of Rs. 75000/-. I have recently raised a complaint on Eureka Forbes more than a week back to come and reinstall the device because of the renovation work at home. While I was promised to be attended by 48 hours, I had to call up the customer care twice before I had anyone visiting my place. After having visited, they took the device with them stating that there was something wrong with the device promising to get it rectified by a day. Its been 5 days since, and even after repeated calls(Atleast 20times already) to the person as well as the customer care number, I have not been returned back the device. The cost of the two devices taken by then is worth atleast Rs. 15000/-. I am planning to take this matter up in consumer court and am not sitting quite on this regards. I would also appeal through this forum and also on other social media platforms not to buy any products from Euro Vigil as the service is pathetic and they seem to be running a huge scam out here.

I had purchased Eureka Fobes Enhance purifier, since the day I have bought the purifier, the water container is not sealed properly and very time dust, dead flyies float on the stored water. The service executive told b to buy a rubber gasket at additional cost which would be fixed over the container and will seal the container. I bought the same but the issue still persists. I tried calling the local office of Eureka Fobes in Panjim, Goa but was attended. Also the call Centre hasn't been help full. I do not know whom to contact for a replacement. As the water out of the purifier is affecting the health of my family. Request help to get the issue sorted on priority. Omkar Kulkarni [protected]

My name is Keshav Kapoor from Faridkot Punjab 151203 I installed my cctv cameras about a year ago.It has just gone out of warranty and its recording has stopped suddenly. First of all i called on their service complaint number.they gave me my compalint number i.e.[protected] and assured me a visit within 2 days But nobody came Then i called their engineer Pawan from ludhiana [protected], who again assured me to visit within 2 days. and now its been 15 days of my complaint nad he has stopped recieving my calls. this is my worst experience and worst service quality from a private sector that I have ever recieved..Now i m looking for an alternative and legal options to deal with it. Keshav Kapoor [protected]

Dear Sir, I would like to inform you that I bought an Aquasure RO – Nano model vide bill no. 9356 dated[protected] by Lamba Enterprises, G-18 B, Kalkaji Main Road, New Delhi - 110019. As per shopkeeper “Lamba Enterprises” they commit that : 1. Ro will be installed free of cost by the company engineer by very next day. 2. That 3 services will be provide free of cost after every 3 months. 3. That 2 candles will change free of cost. 4. That 1 year warranty will be provided by the Company and within warranty period, authorized service centers will repair or replace any defective part, if required, to rectify the problem. 5. The company offers warranty on this product for repairing or replacing defective parts, free of cost, against any manufacturing defects. In this regards I would like to bring your kind attention that after purchases of the above product “Aquasure RO” till date. When I contact to Dealer “M/s Lamba Enterprises”, they asked to talk to customer care at “[protected]” or “3988 3333”. They provide me another no. [protected] of service center. I would like to inform you that mobile no. [protected] provided by your dealer is not available as per mobile service provider. As well as a new no. provided by your customer care – [protected], is also not in service. I was registered a service request online and your representative (Mob No. [protected]) came to my home and he asked charges for service and cost of candle to be changed. Sir, this is my humble request to you, if free services or warranty is not in your terms, please say to dealer not to commit like this with customer, it can spoil your image/goodwill in market, if these are in your terms then please asked to customer services department, that why not provided the services as committed by your dealer. Thanks and regards Your customer Sushil Kumar Sharda 842/7, Govindpuri, Kalkaji, New Delhi-110019 Mob No. [protected]

I have lodged a request on 29.04.2014 vide request number 76106736 for service of my aquaguard water purifier. Since the product is out of warranty, i was intimated that it is chargeable and i agreed to it. But till now I have not received any call or info from you regarding my service complaint which is pending for almost a month now from your end. Very sad to note that you have no value for a customer complaint lodged. Over and above this, you are not customer friendly. YOu don't provide us to contact & escalate our complaints through you website while most of the consumer products offer this facility for their customer. If you really a friend for life like you boast in your publicity, please make your website customer friendly. Monitor whether all customer calls lodged are attended or not. Otherwise you will end up earning a bad name only because of your poor attention and worst & careless attitude towards customer complaints.

i have a RO+UV entire membrane and filters were changed just 1 month with 4200 /- but membrane has stopped working in 20 days only and i have to complain for this every month for getting machine in working condition but problem is not being resolved permanently and we have to suffer for 3-4 days every month, pls make it as final request as i am filling complaint in consumer forum for this ...at least 20 times i have made complaint but no permanent solutieon, i have to follow every month from last 1 year. My details-- Deepak chanpuria phone- [protected] EMAIl- deepak.[protected]@tvscs.co.in ADD- C 313, shalimar bunglow park sukhliya indore

My Name: Faisal Khatri Mobile: [protected] Address: I-302, Ridhhi Sidhhi Complex, Peth Gaon, Behind Welcome Hotel, Palaspa Phata, Kolkhe, Panvel-410206. I purchased AQUAGUARD ENHANCE RO+UV in August 2013, Since that time till now May 16, 2014, no body from the service department has come for service of my aquaguard. Anyone from Eurekaforbes reading this complaint, kindly note that, your customer followup is pathetic and all working in your company are rascals. I should get 3 free service as per the commitment given by the lady which came to our house for delivery and payment collection. But nothing was fullfilled by her.

We purchased Eureka Forbes water purifier AQUA SURE ELEGANT RO from LOK PLAZA Gwalior (Bill no. 25R1300035 dated 17/01/2014) and as per Dealer instruction contacted Eureka Forbes for installation of product (Request ID[protected]. After multiple reminder and 20 days after service request two people came to our home and told this product is not suitable of local environment as it is having Low TDS filter and told us that they will bring separate High TDS filter and come after one week. After one month no one came neither contacted for installation hence I raise a separate web service request also (ID 871DC58085) around 40 days before but no one contacted us regarding this. Again we contacted to customer care and explain our problem, they raise a separate complaint no ID 76278150 and told us someone will contact within 72 hrs, but after more than 15 days no response from your side. Presently we are having our product packed as new and we are drinking normal tap water even after spending Rs 12000 on water purifier.

My cus id is [protected].I've purchased aquaguard compact with full payment through online.I've sent many email to eureka forbes regarding this, but no calls or mail came from eurekaforbes side.my contact number is [protected].Pls provide details of courier from which my free items will be delivered.

my customer code [protected] .in service contract for two year (receipt no .[protected] i have used model AG-SMART. but the machine is not working properly. its not purifying water & water is flowing very fast so pl send your employee to check out our water purifire. thanks

I have raised the first request pertaining to servicing of filter(Reviva) on 13th May, 2014.After that got a call from delegated agent and he asked me about the detail.As after the talk he came to know that it may require some replacement of filter parts, he started saying same is not available right now.Initially, it looked like he is ignoring but even after repeated(almost daily) follow up there is no response .Even the call center folks guided me couple of occasion to call some higher management guy by providing the cell no.Not sure, whether this job should be done by them or me but even i called them, they were none responsive. Therefore, please help me to fix the issue ASAP as in our end it is really troublesome that even after week of raising the issue nothing has been done. My cell no:[protected](Divakar Kumar)

Hi, We have taken AMC for our Eureka Forbes RO water purifier in December 2013. But since then service has not been provided properly any time. On complaining about the service they even behaved rudely and one of our family members fell ill also due to improper water quality. Please help.

We have AMC contact with Eureka Forbes for our Water Filter - Reviva, although we have not satisfied with the service given by Zen enterprises, was renewed for the period 2014-15 in the month of February and assured us that the Zen enterprises had been taken over by somebody else and said we will not face any problem this year. After the first maintenance, the tap has started leaking within 2days, complain was lodged with them, but of no use, no body attended the issue and it is pending, in the first week of April it stopped filtering the water. Being summer you can imagine our situation without water filter. We have been buying water since then. Again complaint was given regarding this. An employee who attended the first maintenance came after 2 - 3 days, but was not able to detect the problem. The next day a senior person came and said that the motor is not working and has to be replaced. In front of me he talked to Mr. Vinayak and told that he will attend the problem the next day, Mr. Vinayak was calling and telling us that he will be visiting and to replace the motor, but it is almost a month that he has not turned back. He gave an explanation that he was not able to collect the motor hence the delay as the stock taking was in process at go down, On May 15, 2014 another persons reference was given (Mr. Negi) he assured that by afternoon someone will attend the issue, no one has turned nor he is picking the call. We are disappointed with the service given by Eureka Forbes and please suggest the solution for this problem.

Water is not getting purified. Yesterday employee from sai krupa agency name Afil Saikh code 4115 came to do servicing, he changed filter inside. Today when i started my aqua guard water didn't get filter and when called him regarding this he started shouting on me. I hope you will get me on this as soon as possible. My complaint id is 89612616 which i got before servicing

I am using the Aquaguard Nova water purifier for the last 15 years .My AMC contract number is 21944830. On 13 May 14 i had registered a complaint thru the customer care for Non functional of my purifier. my complaint no is 76305583.I have been regularly giving calls to the customer care since 14 May and every time they say that the complaint is under process and will be attended in two working days time. On 15 may again I reminded them three to four times and every time they promised that by end of the day it will be attended. After being fed up waiting and giving repeated reminder I asked for the service centre (Franchise) number to which the complaint has been forwarded locally in Pune.They gave the Mobile No [protected] of Singarh Aqua Enterprises.On contacting them they said that they received the service request on 13 may and on that very day they had said that they will not being giving service in my area and the same had been informed. They gave me the Mobile no of Mr Yogesh [protected] who they said was the area manager of Pune and he will tell which Franchise in Pune will provide the Service. On 16 May I contacted him and explained him the details of the complaint, the problem and requested an immediate requirement to attend the complaint as we were facing extreme difficulty consuming normal water for the past three days, he very casually replied that it will be attended the next day . The casual approach and the non committal attitude adopted by your company and your company / personal was very discouraging. It is just not digestible that in a metro city like Pune and with a Company like Eureka Forbes the service request/complaints are attended in such a poor manner .It makes me rethink my belief and faith in continuing using the company products in future.

I purchased AQUAGUARD ENHANCE RO+UV in August 2013, Since that time till now May 16, 2014, no body from the service department has come for service of my aquaguard. Anyone from Eurekaforbes reading this complaint, kindly note that, your customer followup is pathetic and all working in your company are rascals. I should get 3 free service as per the commitment given by the lady which came to our house for delivery and payment collection. But nothing was fullfilled by her.