Eureka Forbes Complaints & Reviews

I had requested to repair the aquaguard of Eureka Forbes which is under service contract on 1-6-2014. Complaint no given by call center is 76599019. I had spoken to call center executives at no. of times on 2-6-2014 and requested to send the person to repair the aquagaurd. Despite promising to repair within one day, no action is taken by them till 2010 hrs of 2-6-2014. We are facing lot of hardship due to inaction by Eureka Forbes for essential commodity- WATER

I have an installation of Aquaguard RO green water purifier worth 15 K. The service is due and the outlet/ tap handleIis broken..N idea if the water we are collecting by opening the lid of the purifier is actually pure or not.. Have a small kid at home too.I have been trying to get in touch with the customer service team of aquaguard water purifier from past 20 days.The only reply from the automated reply centre is " is waqt hamaare sabhi karyakarti wyasth hai" ( all customer care personals are busy) and if by chance one of them picks up they would just end up giving a complaint number and say that they would rectify the problem within 24 hrs... and that never happened. This group has the worst service I have ever come across. complaint no: [protected],

Dear Sir, I have complain so many times in customer care department but no one come to repair my Aquaguard, from Jaunary 2014 my Aquaguard is not working. On 26 Aug I have change my filter after within a few months my Aquaguard stop working. I personaly call that executive so many time but that did't come at home and now they are not picking my phone. Details are - Service Request no. :76189589, Product : Aquaguard Water purifier Model : SENSA model RO+UV, AMC contract date : 26 Aug 2013 AMC, contract expire date : 26 Aug 2014, AMC contract amt Paid : Rs- 4, 510/- for 1 year contract. 2nd time complain on 4th May 2014. My Name Vijayendra Patankar, mobile -[protected], Puttur, -574201 Karnataka.

We have purchased an Aquaguard long back and we have having vacume cleaner of your company and got AMC for the appliances, contract receipt no.[protected] . But for the past few month both are not working property, we have contacted number of times to our local office at Kakinada simply they take the complaint . We were given phone numbers of Mr. Bhaskara rao & Mr. Vijay. But no body responds to our complaint. .

Just today i taken services of Authorised Services Center and paid Rs.1365/- which comprises [i. New Infinity PCB of Rs.1365/-; ii. I Nova Pack Block of Rs.450/- and Candel of Rs.375/- from Advance Services, Vadodara. I wish to know the correct charges as per Eureka Forbes rates.. Please confirm for all the three items my contact [protected] rgds Janardan Singh Rao Cosumer of Eureka Forbes

I have launched complaint no 76412454 dated 20/05/2014 for replace my UV system because this UV system not clean the water properly 2-3 times I received calls from your company but no body till solved my problem I remind you please solve my problem. Other wise I stop my ECS. If you not replace my water purifier in future. NAME :- RAJAN ARORA ADD. :- WZ-156 3RD FLOOR GALI NO. 2 SRI NAGAR RANI BAGH NEW DELHI 110034 MOB :- [protected]; [protected] EMAIL :- rajan.[protected]@rediffmail.com

ACCORDING TO THE ABOVE MENTIONED SUBJECT AMOGH PARKER: CONT. NO [protected] TYPE: AQUAGUARD NOVA WATER PURIFIER I HAD REGISTERED A REQUEST FOR SERVICING OF MY MACHINE ON 6 MAY 2014 ON YOUR CUSTOMER CARE PHONE NUMBER [protected]. IT WAS DULY ATTENDED WITHIN 2 WORKING DAYS ON 8 MAY 2014. SUSEQUENTLY THERE AFTER THE MACINE STARTED MALFUNCTIONING AND A COMPLAINT WAS REGISTERED ON THE SAME NUMBER ON 10 MAY 2014. BUT TO MY EXTREME DISAPPOINTMENT THE COMPLIANT HAS NOT YET BEEN ATTENDED TILL TODAY AS ON 29 MAY 2014. AWAITING FOR YOUR PROMPT AND IMMEDIATE ACTION.

Hi, This is in reference to my Eureka Forbes Water Purifier which is giving me a kot of problem and is not working. Name: Renu Gakhar Add: 26B, Ahiripukur Road Kolkata- 700 019 Flat #4A, 1st Floor Mob: +91-[protected] Kindly look into it.

The vacuum cleaner bought through direct sales service of EFL. Even after 2 mths of purchase of X Force Vacuum cleaner done on 25/3/14 and on repeated request to Sales Representative, Mr. Santanu Das (code 49113) the invoice not delivered. This hampers the waranty of the product inspite of the fact that assurance given by Mr.Das that the product has lifetime free service.Ony Order Money receipt bearing no.961 delivered on payment. Surajit Mullick Cell:[protected]

I had raised a service request regarding filter change of Aquaguard, Classic, Water purifier vide the above mentioned request number on 27.05.2014.The customer representative had assured me that the same shall be rectified on the same day.However no action initiated till date . On Telephone call to Mr Venkatachalam, Mob.No [protected], local representative of Aquaguard, Chennai Area about the problem, the concerned representative kept dodging me stating that the technician is on the way to undertake the defect.Till date no one has turned up. It is also pertinant to mention that the after sales service support by Eureka Forbes is very poor, because whenever problem happens with the water purifier, post receipt of complaint, they dont take action to rectify the same with in the promised schedule . In such situation, customer dont have any other option but forced to buy alternate water purifier . Hope this grievance of mine is seen with the concerned person of the firm, who can take neccessary action to avoid such instances to others. Regards Vinod

The service provided to us and on top of that the way your employees speak to us! Aquaguard the most trusted company.I don't trust this company anymore! The basic need of our life in this hot summer "water" is not being provided to us! Is this fare on your part? If a complaint is lodge there must be immediate reaction, but over here there no use of complaining as there is no response at all! I feel instead of trusting you people we should have trusted our local water can providers! If you have little courtesy towards your customers please do us a favour n call me on my no Haresh Kumar - [protected]. complain ID provided to us - [protected] I also want to mention about your so called service supervisor, who never answers' the call.his name is Vasant and his no. - [protected]

Since the day of installation of Water purifier installed at my premises is not working. And technical team is unable to solve issues. Please arrange to take this product back and return my money Cust ID --- [protected] My few previous complaint numbers --- 1) [protected] on 28/4/14 2) [protected] on 13/5/14 3) [protected] on 22/5/14 4) [protected] on 27/5/14

Product: Euroclean Xforce Name of Customer: Aruna M Shah (ID -[protected]) Order No:[protected] dated  03/10/2013 Unit Serial No: 4014532 Sales Person: Mr. Jayesh Parmar (M[protected] Dear Sir, With respect to above details this is to inform you that, we have purchased product with the trust that our product is genuine and as per the words of Sales Person we will get best service from the Company on time to time basis as part of Free Life Time Services assurance. We regret to inform you that Company has neither given us authentic product nor taken pain to repair/replace it. Product is gone out of service twice in last six months and despite of giving regular complains to sales and service personal they are not taking pain to repair/replace our product. Even they are not giving us satisfactory reply during complain follow up since last 15 days (if you required I can provide you my call details). You are request to kindly do the needful and order Company to take substandard product back and return our money Regards, Dhaval Shah M [protected]

I have purchased Eureka Forbes Water Purifier RO on[protected]. Exactly after one day of warranty expiration the water tap is broken while taking water. It seems a very poor quality of tap not even worth of 50 Rs compared to market. I called up a Customer care guy and gave the details of date of purchase and details of product. He promised that tap can be replaced with free of cost. The service guy came with plastic tap and after replacement he is charging 250 Rs for tap and Service charge of 470 Rs. The fitting of tap is simple and only one to screw to replace it. It seems very idiotic to pay 450 to unscrew a singe screw and replace a tap. The quality of tap is also very poor and is broken in one year for the worth of product Rs 14000. Eureka Forbes is cheating the people with by using cheap quality of material and charging huge amount for them. People be aware of with this kind of products in the market.

Product: Euroclean Xforce Name of Customer: Aruna M Shah (ID -[protected]) Order No:[protected] dated – 03/10/2013 Unit Serial No: 4014532 Sales Person: Mr. Jayesh Parmar (M[protected] Dear Sir, With respect to above details this is to inform you that, we have purchased product with the trust that our product is genuine and as per the word of Sales Person we will get best service from the Company on time to time basis as part of “Free Life Time Services” assurance. We regret to inform you that Company has neither given us authentic product nor taken pain to repair/replace it. Product is gone out of service twice in last six months and despite of giving regular complains to sales and service personal they are not taking pain to repair/replace our product. Even they are not giving us satisfactory reply during complain follow up since last 15 days (if you required I can provide you my call details). You are request to kindly do the needful and order Company to take substandard product back and return our money Regards, Dhaval Shah M[protected]

Hello, I have purchased two Compact Water Purifier of Aquaguard from Eureka Forbes – Ahmedabad office two and half months ago. It was told me by your salesman Atit (Mo. No.#: [protected]) that I will receive Bill and Cover within 5 days. After 10 days I started taking follow up for the Bills and Covers, at that time he told me that I will receive in few days.. Month passed after that he stopped taking my call and he was not responding to my messages. So after two months I called at Ahmedabad branch[protected] and Branch Manager – Prashant Patel ([protected]). Prashant told me that I will receive Bills and Covers within two days.. Now 21 days has been passed then I started log a request ([protected]) in Eureka Forbes website . Again No Response at all. I had escalated to third Step in request on your website. I am frustrated now. If it takes more than two – three months to receive bills then how can I expect that we will get service on time? Also I went through different Consumercourt forums and then got to know there are thousands of complaints registered against your company services. Thought I should not have purchased your item. It could have been better to purchase other company’s water purifier. I am thinking to go Consumer Court to file a case against your service. Also I will not suggest any of my friends or relative to purchase item of Eureka Forbes. Thanks, Bhavin Shah Mobile: +91-[protected]

Dear sir, this is to inform you that i purchased a water purifier from KALRA REFERIGERATION AND ELECTRICALS sanjay gandhi market, Bmc chowk jalandhar. After making complete payment of rs 7999..inspite of repeated tele conv with the dealer to install the produvt on priority he has failed to do it and has only given false assurances.This only gives a very negative approach of your company and an unprofessional working cultire. Please direct the dealer to install the product on top priority as this is causing me mental anguish and iwill be constriained to return the product and recover the cost..This experience would make me think twice before buying your companyy product again..please also do not compel me to approach the consumer court for deficiency in serves..please also refrain such unprofessional dealer from selling your product who are causing so much of damage to your hard earned reputation

I bought a new Aquaguard on 3rd of May 2014. The representative who came to my house to mount it on the wall, told me that there is an issue with the PCB. And said he would return back with a new one. He returned back after a week and tried replacing it but the PCB he had brought was a wrong one. Since then I have been raising service requests on the eureka forbes poratal, i have been calling the customer care. the only result that i am getting is pure fraustation not water. It's really a sad thing. The way they advertise and they way they treat their customers are completely different. I wish not to go for any product fro eureka forbes in future. Service Requests raised through portal - 077E364676, 78B1B64138, A[protected] Service Requests raised through customer care call[protected] I am from marathalli, bangalore Regards, Swayam

I have been trying to get service done for my aqua guard water purifier (under valid AMC) for last one month. One Mr. Subhash (phone: [protected]) was assigned for service (by Eureka Forbes online customer care). However, Mr. Subhash has been making me go in circles for last one month. He says he is coming with in half and hour and does not turn up. I am unable to get service done by others, as they say, since he is assigned the job, he should do it. Whatever may be the case, my service is not done. Countless hours wasted in complaining to local authorities, online complaint registered in Eureka forbes website (compliant number EOA7864598). The fact that on a busy working day in office, i am taking out time to register this compliant shows how irritated i am.

We bought a new aquaguard in Nov, 13.
Old aquaguard was exchanged and AMC amount for old aquaguard was to be refunded.

It has been 9 months now. After innumerable followups with Mr. R.K. Pandey of Gurgaon office, we have not yet receieved the money.


He is always ready with some stupid reason that accountant is on leave, or something else.


Need some help in this matter.