Eureka Forbes Complaints & Reviews

I is regretted to mention that I had purchased a Aquaguard Reviva water purifier in 2011 costing of Rs.12500. But, during warranty period also, the AC-DC adapter are being replaced for three times by giving Rs. 1500 each time. I feel Aquaguard company starts providing poor quality adapters with their product and cheated us by selling the adapters at high cost. This type of business strategy is not at all acceptable for such a big organization...

I was given false info by sales man Sunil net key from aqua guard,he said this product features uv+ RO but machine I have got is only RO. No proper service or installation is done. After drinking water my kids fell sick and had to be rushed to hospital as they got diarroehea. Ideally they should have told me to run and empty the tank 2-3 times as RO membrane has impurities. Now when I m trying to return the product,they r saying hey will...

I called a Aqua guard dealer (Mr.Raja) from Chennai - tambaram Area on 30th of June and discussed with him for my need like I need a RO + UV purifier. He send a Aqua guard customer representative with a AQUA GUARD ENHANCE RO + UV model. Here the beauty is I didn't ask him to bring the purifier.

Representative came to my house and give the Purifier and asked me Rs, 15490. I asked when the product to be installed? He said...

Not attending complaint under AMC of water purifier. Everytime new date is been given for service but the matter remain unattended. Very Poor Service of very high repuated company like eureka forbes in pune.
please look into the matter urgently & don't give further date ....

I am using Ro water purififer from eureka forbes company since last 5 years. Regularly renewing annul maintenance contract since purchase. Since last one and half year I shifted in anand.
When the due for AMC was there the person from yr company calling before one month only and visited home two times. After renewing AMC when I found problem of very delay and slow filling of tank I launch complaint at eureka forbes service stations...

I have been through an issue with Eureka Forbes sales rep in pune recently and thought it will help any prospective buyers. There is a representative named "Sunil Netke", stay away from him, he is no more than a nonsense in head.

Getting into the story, I had a small issue with device plate and my sales rep assured me to change in two weeks but never turned up but started bothering me when i stopped next cheque payment....

I bought the product Aquaguard enhance uv+ in Jan 13, After 15 days it started giving problem. The water smells really bad. When I lodged complaint with Aquaguard, the service person came in did some routine cleaning and problem solved. But it came again after a week. The same thing is happening from last 4 months. That same is coming and doing the same things. When I asked what is the problem he said it will be like this only and it is...

Sir,
I have renewed AMC with Eureka Forbes RO revive model vide Contract No.10 (bill no.[protected] dt. 07 Sep 2012 to 06 sep 2013.

I am sorry to inform you that No Body came to service of the same till date. I booked a complaint with service request no.71274680 on 06 May 2013 regarding leaking tap.
After repeated calls a service personnel came with open spare part and told only that is available. When i refused...

I have purchased aqua gaurd 15 days ago and made payment through cheque sales officer told that original bill will be sub within a week but till date bill has nt been given & also during installation company plumber has damaged my so who will pay for that ? i
Ajeet kumar
[protected]...

i had shifted my house to nagpur.i called mr rajesh zade from eureka forbes,nagpur to install my water purifier on 10/06/13.he install my purifier but leakage was there...i called him lot of time but he always said he willl come latter but he never came..From last 3 days my purifier suddenly stop working..no output of water...in this rainy season i & my family drink contaminated water from 3 days...i called him so many times but he answered...

Eureka Forbes Online Complaint #: BE20C1247

Product not yet delivered (Over 2 Months already).. even after making FULL Payment on first day (INR 17,500) !!

Even after 2 levels of escalation thru their website.. NO RESPONSE from any official.

3rd Level of escalation thru their website is not working.. Website Technical ISSUE...

Local Sales/Service customer representatives .. DONT...

I bought a brand new AquaSure nectar RO water purifier earlier this month (3.6.13 to be specific) from an popular retailer in chennai. The sales person claimed it to be the best product and the new innovative tap is long lasting. I thought it would be better to go with brand products to get good service. He also assured thy give best customer service and they will send serviceman to install it in 24 hrs. But none came. After for 2 days pressurizing...

I purchased Eureka Forbes - Aquagaurd RO purifier on 27th May 2013. Till now (17th June 2013) i have not received the original Bill/Invoice.
I am calling the sales guy on daily basis but every time he gives some excuse and promise for tomorrow. Don't know which tomorrow is he talking about? I called customer case, they registered the request but their executive was very rude.
Its really a bad service from Eureka Forbes....

I bought Elegant RO from eureka forbes in june 2012,got it installed in the following month,it was doing well until in 2nd week of may 2013,it stopped working,a person from their side came and told us that it's filter needs to be replaced,we got that done in Rs.3880,after that it started working.Again on 23rd of may,2013 it stopped working,we called the person again,he came and repaired it but it stopped working again from 24th may...

I will never recommend any Eureka Forbes product to anyone. My experience with the water filter and the vacuum cleaner - all very bad.

My recent experience is even worse. The service guys were pressurizing for the AMC. On payment, there is no more response. I am astonished at the quality of service from EF. It is over one week since I made complaint on my AquaSure Ivory DX water filter. My complaint numbers are 71562668 and...

Dear Sir:
I wish to bring to your kind notice that I had installed Water Purifier ( model AQUA NOVEVA), on dated 4/5/2013 I had a complete servicing through your frenchise person Smt. Madhu Shrivatava w/o MR.Alok Shrivastava Raptinagar Phase-4 ,Gorakhpur . Contacy No [protected] with AMC. Right now the system is not in working condition . I have ring-up number of times to above frenchisie for servicing but response is very poor.br...

i am using eureka forbes water purifier aqua fresh spring model. service is very very bad. my complaint no is 71578744. i lodge this complaint on 29th may and today is 3rd june. its been 6days but no body has come to my house for service.my model is under AMC contract. kindly help me. i called up this area tecnician named shahjahn. ph no-[protected] but he is saying he ll come but not coming....

we bought the RO plant in 2012 & since first week we have been having issues & membrane has already been changed twice.

Every month twice we get issues in the RO plant & service is also very poor .

we never expected "Aqua Guard Co." to be such irresponsible towards services & products.

we would like a complete replacement of product or refund of...

Aquaguard has the most pathetic horrible customer care.. when your servicing is due, they are more than happy to come even without you having to ask for it.. But when they actually should be helping you, no one even bothers to respond. A servicing agent had come to service my water purifier on 14th May. During the course of servicing, he broke one of the parts & said he would return back the next day to fix the purifier. I asked that...

I had entered in to service contract vide Invoice cum Receipt No.18418636 Contract Receipt No.:10 dated 20/07/2011 for the period from 20/07/2011 to 19/07 for maintenance of my Acquaguard ‘Compact’ model of water purifier. The contract provided that the machine will be serviced periodically two times in a year during the validity of the contract. However it has been my experience that the machine was serviced only three times so far...