Eureka Forbes Complaints & Reviews

Dear Sir, We wish to inform you that we made 3 times complaint about my AG Infinity. Request number are as given below : June 30 : E512B75758 July 04 : [protected] July 09 : [protected] After complaining so many times to you but i recd only one call from your side on July 05 by Mr.Rajendra Singh (Code : 50466). He told us that In two year AMC period (start from Aug 2012) filter change only 2 times. As in my record we changed filter only once in Year 2012.. But he told he changed in year 2013 also when i asked a signed copy of that he told he does not have. That show that he misguide us and give us wrong information.. We are very unsatisfied with your service engineer after again complaint on July 09 we did not recd any call from you..This shown total negligence from your side.. So we request you to please go through this complaint. And immediately attend this service request...and also take a necessary action on service engineer.. Thanks Lalit Maheshwari Cust ID: [protected] Mob: [protected]; [protected]

We own a Euroclean Star Vaccum cleaner, which needs paper dustbag, Visited nearest office at Rajajinagar for the same. Service people at this center intimated that they dont have any stock of it, but refused to answer when the stock will come, also insisted to visit Magadi Road office for the bags, which is not feasible for us. Call center people are asking 375 Rs to send the Dust bag of 165 Rs. It is responsibility of Eureka Forbes to keep the stock at its office (Promised during sales, the stock will be available at Rajajinagar Office). Improper response from call center and office people of Rajajinagar.

Annual service contract was made for the Product: Aquagard, Model: Compact, for the period 6.06.2013 to 5.06.2014 through authorised service franchise M/S Chitta Ranjan Jena, Shree vihar, Hata Tota Talcher, ph- [protected].

It is to mention that not a single service was rendered inspite of repeated requests over telephone throughout the contract period.
Now the contract period has been expired on 5.06.2014, therefore please forward us the names of the other reliable franchises who are providing services in Talcher area.


Please enquire why no services were rendered throughout the AMC contract period and action to be taken against the above franchise may be intimated at the earliest.


JAHOR DAS
QTR.NO- C-127, PTS, NTPC KANIHA
PO- DEEPSHIKHA, DIST- ANGUL
PIN- 759147
e-mail- [protected]@msn.com

I am waiting for technician for more then a month, he visited once and did something and told that machine need membrane replacement if problem reoccur. As my purifier is under warranty he will get approval and come back. same problem started next day in fact one another that it started overflowing also. Again lodged second complaint (that to 20days back) hence he was not responding but till date no one visited. Gave many calls to customer care but only one response that our technician will visit you mam for sure today. Don't think writing a complaint will help us, was being fooled to hear about good customer support and bought this product. One more thing that I want to highlight about the horrible English language this support people speak, we start fumbling after talking to them, they don't even understand what you try to say. Please put them to local language department and hire someone who can speak in good English and hindi.

I complained to customer care and the company service professional visited too, but he told me the body of vacuum cleaner need to be changed, he took the vacuum cleaner and returned with the same vacuum cleaner without the body changed and informed me that there is no body present in the company service centre and will contact as soon as the body is available, 2 months have gone and nothing happened.

For last two months the inlet hose of the purifier got damaged. I have contact the Suri (West Bengal) dealer over phone and also the technician who provide the service in our area, but none of them provide any service to me . Whether they are everytime saying the problem will be solved within two days. My purifier is out of service for these two months. I have faced a very bad customer service from the dealer.

I have problem with my Aquagaurd TOTAL RO enhance and it giving bad smell, I booked my first compliant on 2n July 2014, Again I called on 5th but no response, again I called on 7th no response. Every time I call they will say will send the engineer today but it never happens. There is no point in having customer care number as there is no response. You can say that our product is use and throw..

I had registered a complaint on 29th June 2014 about the machine not working properly. No one turned up for a week now. I had called up the customer care 5 times and the reply was always that someone would turn up tomorrow or today. My complaint number is 77036465. The machine seems to have gone bad since past few months. It keeps of restarting when I turn it ON. It was committed by the sales executive that the machine takes only half hour to fill up. But since past 1 month the machine either does not function or takes about 5-8 hours to fill up. It continuously keeps on getting restarted all the while its ON. I think Eureka Forbes is taken its customers for granted. There are tons of options available in the Market for water purifiers. I used to trust Eureka Forbes but I have changed my thinking now. They don't care for their customers anymore. Looking at the large amount of complaints in this forum I feel its waste of time and energy to even think that the issue will get resolved. Not a happy customer, Sachin Nair [protected]

Hi, Its been a month I have a problem with my Aqua guard, I have made couple of complaints to the customer care. Whenever the complaint is been raised, one technician comes and he says he have to buy/ bring a spare and he leaves and then no response. The latest Complaint No is 77094598. My Contact Info is [protected]. I would like to have the Zonal Head or the Service head contact info of chennai region. So that I can escalate this issue. Thank you, Warm Regards! Giri Raj

Very often getting not working properly, Costliest product (Rs. 23, 000), Forcefully sold to me, within 5 days the problem started they themselves told that the product worth is only Rs. 500 only, one year many services have been handled with multiple and repeatedly submitting the compliant and for the past 2 months the product if lying ideally in the home


I felt punishment by purchased the product (Aquagaurd GENEOUS) very worst product I ever purchased in my life, Hence I request kindly you to take neccessary action.

Myself Siddhartha SenSarma, hailing from Jamshedpur have recently shifted to Kolkata staying at 64/58 Mahatma Gandhi Road, Shirtiti, Kolkata- 41. I had to get my Aquaguard reinstalled in my house for obtaining purified drinking water.I had spoken with the customer care representative over the phone at their toll free number a few days back and my service request number is 89886570. I had been assured of availing the service on my request as early as possible.But, after repeatedly making calls to the service centre of aquaguard and reminding them about their service which i was supposed to recieve, am finding a negligency from their end and am still facing the problem with the reinstallation of my aquaguard.With great dissapointment i must say that the service provided to the customers of Aquaguard is not at all upto the mark and it has pulled down the customers expectations.

Hi All, I have raised a complaint# 76986137 for Product S.No. 5387 on 28th June about the product issue. We have raised multiple complaints regarding our water purifier that inflow of purified water is very slow it takes more than 6 hours to fill the dispenser. The same issue happened in the month of March (26th March 2014) and their technical guy took INR 150 to rectify the issue. Now, we are again facing the same issue. See the attached service request activity report. From last two weeks, I am facing big challenge to get it done but no one has visited our house to this issue. I have also called Mr. Anil (Service Center Supervisor) at +91-[protected] and Ganesh at +91-[protected] given by Helpdesk team but no success.

I am Anirban Chakraborty, the resident of Ekta Floral, 27 Christopher Road, Kolkata-46 ; my mobile no is [protected]. In reference to the above subject this is bringing to your kind notice that I bought one water purifier (RO) 2 years back. It’s needless to say that because of your wide customer range, good customer service and quality product, I have gone for a high end model ; after warranty period I have given an AMC contract for 2 years as well. But since last year I realized that my whole idea about your company was wrong or may be as a premium customer I have over expected from your company. The problem I am facing for last one year is just unbearable and crossed my tolerance level.After the 1st service after warranty I found that the water is leaking from one of the joints and overnight it flooded the entire kitchen. Next day I called the service engineer to fix up this problem; after his scrutiny I came to know that this mess was happened due to water pressure & to fix up this problem I need to install one valve (pressure relief valve) & also need to change the ironill as the same was got damaged due to water pressure, that will cost me additional approx Rs. 2800/- . I refused his proposal & asked his manager to talk to me in coming days. For your information—the same problem was occurred couple of times during warranty period as well & the same service engineer rectified the same & told me that is because some knob/screw was untied. He never said that is because of water pressure. Moreover I asked him if that be the case then why it’s not happening with other users in the same complex??? Do you mean to say that in every high rise building you need an additional valve to control the pressure otherwise your system will not be functional?? Then why the same has not been communicated to me at the time of purchase??? Obviously I was not given any answer and finally I had to pay the extra amount to replace the ironil to get drinking water in my house. Now since last 4 -5 months a new problem started, sometimes my aquaguard stops filling water in its tank.quite a few times I have contacted the technician and he had an explanation that it is because of iron getting accumulated. My question is what is the need of installing Ironil then?????also there is no permanent solution provided. Last week, the same problem reoccurred and i had to call the technician. I dont know what he did, but it created another huge problem from the same night. Next morning I found no water in my Aquaguard but my kitchen is completely flooded. This issue happened on 5th July night, It is still not resolved, I have called the technician several times and requested the manager to visit my place, Still I am following up on the issue but they cant even tell me when they are coming to my place to correct the problem.If required I can give the names of concerned persons whom I have talked to. It is a lot of mental harassment for me and my family for last one year..its a botheration for me now to have one water purifier at home and that too from Eureka forbes. Request you to act on. Thanks, Anirban Chakraborty

Dear Sir / Madam, Customer ID :- [protected] I paid in Nov 2013 around 3500/- for two years contract, and i resister complaint so money times for carbon and filter change due date is over, but every time executive come with excuses that your machine no. ST 2000 is out dated and we cant provided service .And they will return back every time. You will got payment on NOV 2013 and now you will say that you cant give service. Than return back my money. I resister complaint to eureka toll free no . Two times my complaint no. is 76954517. Please let me know what is your action, every time why i should give remainder to eureka. Even after i given payment for two year contract during contract period your have to visit as per eureka contract promises. Thank you,

I requested for service on 24-06-14 since it was taking nearly 3 to 4 hours to fill, & now no water comes.Called the customer care several times since 24th june still nobody visited to rectify. They simply tell our technician will come with in 24 hours but actually 10 DAYS elasped nobody came. Bought at a price of Rs 14990/- still in WARRANTY PERIOD & now using water cans from outside.My Mobile

The service engineer (Mr.Niranjan parida)whose service and dealings were very poor within my warranty period. When the machine was installed it was defective. I have lodged my complaint so many times through the toll free no and I requested the servicing center in Bhubaneswar to send a skilled person to repair the product. But they didn't give me any response and send that person to attend my complaint who damaged my purifier. His workmanship was poor even if at present which can be inspected .This product needs to be replaced by a new one.

I paid Rs. 4605 for renewing AMC of my Aquaguard Reviva.After changing the filters, the taste of the water has become bitter. The Authorisd Franchisee sent a person for checking who says he will replace the sediment filter again. From last 10 days I am pursuing the Franchisee to change the filter but with no rescue. What kind of goodwill will you have if you take money and forget everything? It will not take customer to switch sides if this is the kind of response a authosed franchisee wil give. Moreover, even after contacting customer care yesterday and then again today I am waiting for a call from their service representative (Complaint No.[protected]. Does anyone give a damn for customer service?

Hi,
I ordered transaction id is [protected], Authorization Code is
552863Customer ID is [protected] through online and payment made on that day itself but
Installation didnt happen yet and no communication even after 1 week time.

New aqua sure expert was installed on July 1st. It started leaking from second day. Even after 48 hours of submitting service request there is no response. I'm pissed off and want to return the unit. Biggest mistake to buy expensive product from a company with such pathetic customer support.

We experienced a very bad service by your franchise for our sensa water purifier purchase three years back.


When ever we complain about the problem in purifier. They never turned up and ultimately we have to get the job done by local mechanic, though we had a valid service contract till 27.05.2014 against payment of rs.4260/-(Four thousand two hundred sixty) only.


We request you to take appropriate action against your franchise and give us the name and address of suitable good franchise for fresh service contract and who will attend our problem in time.

At present the tap of water purifier is not working, we made a complain to customer service on telephone (Complain no[protected], till date the problem is not solved.