Eureka Forbes Complaints & Reviews

Dear Sir/Madam, I am siddu and I have ordered the Enhance RO Water purifier unit on 06/04/14 Sunday and the sales person confirmed unit will be get you next day i.e, Monday (07/04/14) but till now I have not received and I have given payment also the same day, And continuously called to sales executive & manager three days they have not picked up my cal and I raised complaint to Eureka forbes even they have confirmed within 24 working hrs I ll be get the unit, but till not they are making fake/wrong promised to customers, even though not getting firm confirmation from them, could you pls suggest for next action on them

Hi, Since when I transferred to Mumbai facing lot of problem with Eureka Forbes service and this time its height making customer feels like they have done some mistake getting transferred to Mumbai. Pathetic Customer Service and most important Rude Branch Manager. On, 12th Apr, 2014 I gave a request to customer care for changing my filter as I am in a contract service for 2 years. Service request number 75870718. Contract Receipt: 21985399. Contract period: 27th May, 2103 to 26th May, 2015. A service engineer came (Naveen Kumar) and he said we can’t change the filter and it can be changed only after one year. I asked why and he does not have any reply. After asking lot many times he said call the Branch manager, as I can’t do ant thing. So, I called by SK Enterprises the Brach of Eureka Forbs in Airoli, Navi Mumbai[protected]. I tell you he is such a rude manager and he does not how to speak to the customer. His name is Shrikant Gauda, phone no [protected]. He said this is my policy and we can’t change the filter before 1 year. I said as per the contract it written that I can do the replacement per year and it can be any time as it was not mentioned anywhere in the contract that the changes can’t be done within one year. So, he got adamant and said we work as out policy and not as per Eureka policy and you have to go as per that only. I started shouting and keep asking why this can’t be changed as nowhere in the contract it mentioned. You justify the reason I will accept it but he does not have any answer apart from this is my policy and he disconnected the phone. Then I called up customer care to launch a complain about his behavior and I spoke to Sampada from the verification department. In first instance the call got disconnected and I was waiting for her to call me back for half an hour but she never called back. So, I called up again and asked for her. She promised and confirmed me that I will get a call from a senior within 15 minutes but I did not got a call till now. I am shocked to see the service of Eureka is going down now a days and dipping its name in the market because of this kind o[censored]seless branch manager and verification department. Pathetic service and Staff who does not how to talk to customer. Thanks & Regards, Priyanko Sinha [protected]

Hello Team

this is regarding complain number 75817314 which was booked on 8 April 2014 for the acquaguar aro reviva model servicing as the device is not working. The model is in annual AMC extended contract and still no one has turned up to repair the device. I see the worst service of Eureka forbes.I had called many times to the call center and I keep on hearing that the service technician will visit this day or that day.but no one turns up and from 4 days we are using the bottle water inspite of having the filter. Is this why the people will buy the acquaguard? Why will not the people go for anyother model or make if such pathetic is the service of Eureka Forbes. Last time too when there was a service call the technician did not show up soon and we kept on calling the customer care center and after some days some technnician turned up .And that is asking us to pay some amount even though we had taken the AMC contract.Why he asked us money because our house is bit far he said? He had taken Rs 200 for the same last time and said that if there is any service needed in future then you can call me directly to his mobile number. So I remembered that guy and callled this time too as he had promised that he will come for the repair whenever we call him. But to surprise found that he was a cheater, he is saying that you book a request and somebody will be alloted to visit for repair.He forgot I think that one day he had taken Rs200 and had promised us something.This clearly says the type people working for eureka forbes.

Hi,
Since when I transferred to Mumbai facing lot of problem with Eureka Forbes service and this time its height making customer feels like they have done some mistake getting transferred to Mumbai.
Pathetic Customer Service and most important Rude Branch Manager.
On, 12th Apr, 2014 I gave a request to customer care for changing my filter as I am in a contract service for 2 years. Service request number 75870718. Contract Receipt: 21985399. Contract period: 27th May, 2103 to 26th May, 2015. A service engineer came (Naveen Kumar) and he said we can’t change the filter and it can be changed only after one year. I asked why and he does not have any reply. After asking lot many times he said call the Branch manager, as I can’t do ant thing. So, I called by SK Enterprises the Brach of Eureka Forbs in Airoli, Navi Mumbai[protected]. I tell you he is such a rude manager and he does not how to speak to the customer. His name is Shrikant Gauda, phone no [protected]. He said this is my policy and we can’t change the filter before 1 year. I said as per the contract it written that I can do the replacement per year and it can be any time as it was not mentioned anywhere in the contract that the changes can’t be done within one year. So, he got adamant and said we work as out policy and not as per Eureka policy and you have to go as per that only. I started shouting and keep asking why this can’t be changed as nowhere in the contract it mentioned. You justify the reason I will accept it but he does not have any answer apart from this is my policy and he disconnected the phone.
Then I called up customer care to launch a complain about his behavior and I spoke to Sampada from the verification department. In first instance the call got disconnected and I was waiting for her to call me back for half an hour but she never called back. So, I called up again and asked for her. She promised and confirmed me that I will get a call from a senior within 15 minutes but I did not got a call till now.
I am shocked to see the service of Eureka is going down now a days and dipping its name in the market because of this kind o[censored]seless branch manager and verification department.
Pathetic service and Staff who does not how to talk to customer.
Thanks & Regards,
Priyanko Sinha
[protected]

Hi, We have got Vacuum cleaner of Eureka forbes, its pipe that connects to main machine has got broken at one end. Its been 2 months that we get assurance of replacable pipe, but still not got it. Please think about buying vacuum cleaners of Eureka Forbes.

I have a RO-UV filter made by Eureka Forbes. After one year o[censored]se, the handle broke off. My machine is under AMC contract. Even after four days of repeated call, none bothered to attend my complaint. My complaint number is 75816745. I am buying 500 Rs. water everday, in this unbearable chennai heat. Shame on a company who makes false promises to its customer. I shall never buy any product of this unethical company ever again. They are cheats.

This is to inform you that, I had a worst experience with Aqua guard Ro, which is from Eureka Forbes, my motor went bad for which the sales representative from aqua guard, came to my place his name is ( Akhilesh - [protected] ) who said it can be replaced once you go for 2 yr contract which I did, after that he changed the membrane & motor went, later after few days found that the water is bitter in taste, for which I again called him, he stated that the water supply has changed in your location earlier it was from MCD now it is from soniya vihar, when I was staying at Triveni apt flat number- c-421, seikh sarai-1, new delhi -110017, so he said that we have used a less TDS membrane, if you want the good taste of water will have to change the membrane again and your next year membrane will be consumed, which I was suppose to change in 2015, I shifted to Noida there the water is salty he said shifting Noida will give you nice water as TDS is low there, but he made fool of me, I spoke to his Manager Naveen ( [protected] ) who is also involved with the conspiracy, I can take this issue to any level till the time my issue is resolved.

Eureka Forbes is the most pathetic service provider. We did the renewal of our contract for 3years for AMC on Oct 2013. So now it was time to change the cartridge of the Aqua guard compact. I called the call centre and gave the request (request no.[protected] on 27th March 2014. After that again I called on 2nd April 2014 (request no. [protected]) still no response from them. No engineer has still come to attend the call at our place. The most ridiculous thing is they have asked me to call Mr. Jayant Wadikar (mobile no. [protected]) and have asked me to followup for the service with this person. But this person never answers the call. I have called him almost 4 days but not even once he has answered my call. Then I called on Saturday (5th April) request no. [protected], but no one still gave me a call back. Today again I called to check as when the engineer will come (request no. [protected]) but still no response from then. the female and the call center keeps telling me the same statement, that I will get the call from the service team soon. So the conclusion is that Eureka Forbes is the most pathetic service provide. Please do not buy their products, they are inefficient to give proper service. I am suffering a lot because of them. They do not have a perfect after sales service system. They have pathetic call centers, where the people keep saying that you will get the call soon. They don’t know wven to talk in proper language. I am going to lodge a complaint on Consumer Cell for making fool of people and taking money for AMC and not providing the right service. Regards, Pallavi

Hello Sir / Madam, I bought Aquagaurd Enhance RO water purifier before 10 days. I used one day only. Then the water was very bitter. Then I did a complaint to your customer care. The complaint no. was 75599251. After One week your service man came and changed to low tds membrane. I used one hour only. Again before 3 days, the purifier did not work. Again I made a complaint. The complaint no. is 75801038. Still now, any service man did not come and the problem was not solved. Why do you do like this? I have a good impression on Eureka Forbes. But the confident is going to reduce, because of your poor approach and service. Please take my problem as severe and solve it as soon possible. If the purifier is no good condition, please change it to new one. Thank you. With Warms & Regards, Jahir Husain, Mobile No: [protected], Email Id: [protected]@gmail.com

I own a Aqua guard Nova & my request No [protected] dated 31st March is still unattended in spite of my several reminders. I am under Service Contract for 3 years. Have been calling the Help desk almost everyday & is always promised a technician but nobody turns up by the end of the day. Kindly attend immediately or cancel the service contract and return my money.

I am resident of Mumbai and I have taken yearly service contract for my Aquaguard. On 29th Mar I have registered complaint for service but no one got back till 1st Apr...then again called back customer care to check status...they registered new complaint and gave me regional head number...called him 3-4 times..always he tell by today end of day your work will be done but no action. Till 8th Apr I have registered 4 complaints[protected], 75740434, 75788255,[protected] and no one got back from Eureka Forbes. They are just bothered of taking money for service in advance then providing services. Take service contract from Eureka Forbes only if you have extra money and time to follow up.

I am a resident of Kalyan West (Tilak Chowk Area), Mumbai. I had registered a complaint on 31st on march 2014 for i-nova water purifier which is under a yearly maintenance contract and the complaint number for the same being[protected]. However, the technician attended to analyse the problem and reported that he shall be coming the very next day to replace the transformer which he noticed was burnt. However, it is still unattended despite of bringing it to the notice of company 2-3 times since then.

I am keep on calling the customer care no-[protected] from friday that is 4-4-14 about asking for aqua sure extra refill filter cartridge one top and another middle filter and a tap they taken my complaint and my no-[protected] and they not sent any sms about my request and they told within 24 hrs company rep will call me and am waited till that time and i again called on saturday that is 5-4-14 and they told within 7 pm their rep will call me and nobody called and that no i gave on top is not toll free is costing me about Rs-10 every time i call because everybody will be busy by the time i get connected it will be like 10mins min and what these people running the company or bull i want to know if they are not able to provide service why the hell these people selling their product and i think this is a third grade company because these people selling product and not providing the spares because to purchase new one to make profit and they wont give spares to local dealers also then what these people doing out there

representative of eureka forbes came home and explained about the product. since we were very much in need of the water purifier product i asked them to install it on the next day. they promised me within 24 hours and took the full payment. its been more than two and half days we are not provided the product, while speaking to the company the reply was because of their audit they cannot supply the product and they are not able to promise when they can provide it. i am really worried about the money i paid to them. one reason i will not choose a indian company looking forward they will provide the service.

I ordered for a vacuum cleaner on 24 March 2014 through a direct sales representative Vijay Singh, code 9028977, mobile number [protected] and paid Rs.4990/- though a cheque. He promised delivery within 2-3 days. The cheque as en cashed on 29 March 2014 I gave time for a week and then started callig. Till date I would have made about 7 calls and every time he would says that he would give an update in 2 minutes but would not call back. Today, I made 3 calls in vain. In the last call he made his assistant Sanjay pick up my call. I had to narrate the whole matter to him only as a wasted exercise. He has no courtesy to reply. I usd to give eureka as an example to my company employees. Now I will still do that but for a different purpose . I want to keno how does the company plan to compensate this

i purchased eureka forbes elegant ro aqua sure product. the product was faulty and got non functional within two weeks of date of purchase. i kept calling the company representatives from past 15 days and there is no response from them. i hereby request to resolve the issue by putting pressure on this company to replace the product and also not to sell such faulty products.

Sir/Mam, I am having problem with my aquaguard as water is not coming out of it. I made lots of phone calls to a person named "Hemendra Bhatnagar"(Phone no:[protected]), , Chetak Circle, Udaipur Office division from last 3 days and that person is missguiding me saying that the technician is on the way. I am in contract period of 3 years with your company but the services are totally not up to the mark. I am facing such problems from last 1.5 years which has forced me to make an online complain. Please help me out regarding the proper functioning of my aquaguard. Hoping for your positive response. Thanking You Yours sincerely, Vishu Singhvi (Mob:[protected])

Complain no. 89370332; dated 27-Mar-14 Sales person : P.thakur, [protected] he is not have time from[protected] to collect rest of PDC and after Debiting the primary chq of 3500/-, still Unit is also not Delivered to my address. i m following with him and he is telling he is busy. he has taken Rs. 100 for processing.

Its been just 4 months I purchased a UV enhance water purifier from Eureka Forbes @ India Trade Fair in Pragati Maidan and I'm facing problems with the unit. I've already placed a complaint on their helpline which remains unattended till date and we are facing problems and the water is scarce. Another fire extinguisher we purchased from eureka forbes and we were promised that an insurance agent would pay us a visit in one month and we are still waiting its been almost 5 months. Please we need urgent feedback or we might lodge our complaint in the consumer court with legal procedures Nishant Ranjan [protected].

AQUAGUARD CLASSIC-contacted over phone[protected] to register a complaint but rejected to register complaint with a reason my area is not covered by them. And they gave me another number to register a complaint[protected] but no response. I have gone to forest park office at 10.30 am on 1-4-2014 but the office not opened. One gentleman standing in front of office have given three mobile numbers to resolve my problem -no body lifted the mobile. Finally with the help gentleman i have registered my complaint with [protected] at 10.45 AM on 1.4.2014. But no action intiated by the company and this type of service never expected for essential item like AQUAGUARD WATER PURIFIER even after taking AMC for three years valid upto oct.2016.