Eureka Forbes Complaints & Reviews

Mr. B. D.Singh (your sales representative Code No. 9012366 of Bettiah, Bihar) has not given any service from 2/4/2013. According to service rule he had to give 3 service check-ups free but he has not come so far.Only because of his ignorance My Aqua guard RO is not working within warranty period.I sent him SMS & call also however he has not come so far.What can I do? Customer Name:Mrs. Anita Andrew W/O Mr. Anand Cyrill Seraphim Mob :[protected] / [protected] LAL BAZER ROAD, CHRISTIAN QUARTERS, BETTIAH, BIHAR Product name :Aqua Guard REVIVA RO Unit Number :6058113 Invoice No. : 117 DATE OF PURCHASE:2/4/2013

Despite repeated 'phone calls to customer care[protected] since 17th October 2013, I have not received the refund of the AMC amount for the unutilised/unexpired period (Ref: AMC # 21183023 for the period[protected] to[protected] for "i NOVA" product). I had purchased AG TOTAL ENHANCE RO+UV WP System on[protected] thru' direct sales (Ref: Invoice No. [protected] dated[protected] and my customer ID is [protected]. At the time of placing the order with the sales persons (Punithan - [protected]; Anandharaj - [protected]), I was requested to hand over the original AMC relating to " i NOVA " and was assured that the company would send the refund cheque to me directly. This has not happened till date and every time I contact the Customer Care, I get the assurance that the matter would be resolved within a week. I have contacted your company seven times so far since 17th October 2013, the last call being made on[protected]. I plan to approach appropriate channels for seeking redressal of the grievance and compensation, in case the complaint is not resolved within a week from date. Thank you, N.Gopalakrishnan 1G, Royal Habitat, 4th Main Extn, Kottur Garden, Kotturpuram, Chennai 600085 Mobile: [protected] EMAIL: [protected]@hotmail.com

My customer code is [protected], I am getting the service from Ureka Forbes since last three years but I am very dissatisfied with the service you are providing and compelled to bring this in your notice. When I make any service request on Euro Helpline [protected], I am not clear who come to give the service. They claim they are the franchise person but give all the bills in the name of Eureka Forbes. What they tell and demand charge is not fair and not clear to us. Also the quality of service is very bad. Coming to the actual facts: I had the AMC last year (from 23/01/13 to 22/01/14) but I am very sure they have not given the second service right time (no document with us and also not any sign o[censored]s in the agent’s RED sheet which they maintain during service). And when we asked for another service they provided just before the last day of the AMC expiry date. On that time they asked for AMC but when we disagreed they offered a free service in between of the next AMC period but we did not accept that. Also I am not very sure about what they did on that time with the machine; the machine became out of order just after 2 months (giving long blip sound). When I made request for another service they told circuit board is damaged so need to replace with the new one because the board could not be repaired. I agreed to take the new one for Rs. 1050 but during replacement they gave us the repaired one and now also telling new one cost more around Rs 4000. I do not know how much they are fair. During AMC agreement they told they will give two filters under AMC agreement but I would have to pay for another one for the Ironil filter. But during replacement they charged extra for two filters. So I am not sure if they are true or false. Finally I had lot of argument with the franchisee agent and after replacement they forced me to return the circuit board otherwise they will open all items. After lot of shouting they moved away and I paid as per AMC agreement for the next session. Therefore, I am not very sure how much reliable service I would expect from your franchise next time onwards. They are totally keeping us in blind and claiming absurd charges as their own. If this is your only franchise to provide this type of service then please advise us we would not take the service from the next time onwards. Because this is the matter of drinking water and we have no faith with them, I could not put our whole family at risk for this.

COMPLAINT AGAINST EUROVIGIL (EUREKA FORBES)

My dad had gone to Chennai Trade center fair were one of Eurovigil sales executive approached my dad regarding CCTV camera.He had asked him to come home to talk to me M.Sangeetha.
Mr.S.Ranjith Kumar -territory head Eurovigli madipakkam branch came to my home and I made the following purchase
1 DVR 4 channel with dynamic IP connection, advanced with all technical features
4 camera indoor- day and night with IR and LED
1 HDD:one month recording
1 SMP: 8 AMP with stabilizer
1 BNC connector
Total amount was ₹35, 000 and I was forced to make full payment immdly . I paid the full amount = ₹10, 000 by cash and ₹25, 000 by cheque on 19th FEB 2014
before making the payment I explained to him that the wiring for CCTV was already done when the house was refurbished.
The false ceiling is in place and my electrician is from another city and so it's not possible for me to provide my electrician.
He promised me that he will provide an experienced company electrician and will send his electrician and installation team tmrw by 10am and finish the installation in few hours

The next day there was no sign of them I called Mr.Ranjith Kumar ([protected]) at 1 pm he said he will get back to me .
At 5PM Mr.Magesh account sales team called and said that it's account closing day today so nobody is working and all left home will install it later I was leaving out of country the next day so I request for installation on 26th FEB2014 at 10am .I asked him to not to put my cheque and keep it on hold as I had not received the materials either.If this was not possible I asked him to cancel the order.He promised me that till the materials had reached my house he will not encash my cheque.But the day I landed I realised that the cheque was encashed the next working day itself. Without me getting the material. I was so upset and furious .

I was trying to call Mr.Ranjith Kumar but nobody Picked up the call.Then the office no:[protected] no: answer[protected] not in service then I tried calling Mr.Magesh in his given no:[protected] turned out to be that it was this roommates no: he gave me another no: [protected] tried calling, no answer.So I called Eureka forbes customer service no.they gave a no: which was service person no from royapettah branch.He said that he is aqua guard service guy Venkat :[protected] he had nothing to do with CCTv and he in turn gave me another no: to call, which was Mr.Immayavarman [protected] when I spoke to him he said I should to talk to Mr.karthik and. He don't have his no: right now will get his no :and call me back .I made series of calls all in vain???I was so upset and stressed at this time .

At 7pm Mr.karthik [protected] called and said he will send the electrician and installation team first thing in the morning .The next day 27th FEB 2014 as usual nobody turned out till 11:45am so I called Karthik, then he sent a guy named Benjamin [protected] at 1pm he came in and said that there is false ceiling and he doesn't know how to look for continuity .He made few calls to his boss who said don't do anything as you may damage the false ceiling then he called some other person who suggest to go ahead and remove the lights from the false ceiling and look for continuity .He was not confident enough and refused to do so.when I spoke to him he asked for my electrician and said we don't have proper recruited electrician in eureka forbes.I had spent fortune on refurbishment just last year with all this now I am sure that they will damage my false ceiling.I retried calling Karthik again he said he will send a good electrician the next day nobody turned out.On 1st march 2014 I called him and said that it's been 10 days with no materials reached my place nor installation was done even after I made immediate full payment and was not happy with the after sales events and I wanted to cancel my order... He said that it cannot be cancelled and he will have somebody meet and talk to me tmrw that's today it is s 1:20pm now and nobody called and turned up by my door.. I was very stressed I am worried if I install after all this tamasha., and if there is any service issue later to be attended I will have to go through all this again.
I JUST WANT MY ORDER TO BE CANCELLED AND MY FULL MONEY RETURNED .

I Meena Birla has purchased Aquaguard Total Enhance UV WP System on 1st march 2013.The sales excutive who came for demo was Nitesh Mishra.He totally misguided us, at the time of selling the product he assured us that after purchasing the product there will be two free services and they will replace filter pipes or candle.Although they provided us with two free services but there was no replacement of filter pipes.I also want to bring to your knowledge that Mr.Mishra misguided us by providing wrong information about the AMC charges.He told that the charges would be Rs.1000 but now you all are saying that it is Rs.1660!!!...What is this...?!...Totlally cheating the customers...!...Will i get a satisfied answer from your side...! mobile no:[protected] Customer ID no:[protected]

Eureka supplied us the reviva unit on 12/12/13 and gave us a dummy cash recpt 631/12.12.13 for rs 12990...The sales was done by manikantan cell [protected] and installed by ananthakumar cell no [protected].On the day of installation he checked the output water to be more than 220 tds and he told initially it will be like this and will come down in a day and left a message he wil comeback and recheck and prove the water purity, after this i called so many times for the water quality and no response till today..Yesterday they promised to send service people but noboady turned.They behave very irresponsibly and lying and not responding to mobiles .
We are fed up with eurekha sevice and since my machine is in warranty i decided to return the machine rejecting it .They exchanged my prev water filter with uv lamp for rs 1000 only..They were to credit us rs 1000 which they have not done so far,

They were supposed to give us the invoice of the company and even with hundreds of calls they are not acting

Under all these circumstances i give you one more chance.Pl give original invoice and prove the water quality immediately and failing which we will not hesitate to go to consumer court with all penalties

I have purchased eurekaforbes Reviva RO system dated on 05-Feb-2014 from madurai branch. They have installed the damaged system is not working from the first installed date onwards.when the first day in the new system, water was leaking from the cartridges. Next day mechanic has changed the cartridges but then water was continuously comes out from the outlet tube even the system is switched off. We have registered your customer care center several times and the sales team in madurai to replace the damaged system with the new one. But no one take the response to solve our complaint and they are not ready to replace with the new system. We have paid the first EMI amount direct to the company through check. If this issue will continue, we will request the bank to stop the payment of the remaining amount and further this issue needs to take through District consumer cell in legal for necessary action.

Consumer name: Sasikala
Contact number : [protected] (Available in your database)


Sales Rep Name: Muthuraju (madurai branch)
Manager : Suman

Dear sir this is my third enquiry/complaint aganst annual maintaince service done by your authorized service center at Muzaffarpur Bihar on 06.02.14.It is really unfortunate that you have not taken cognizance of my enquiry/complaint.If attitude is like this of head quarter than what I should have hope of justification? I think you don't bother welfare of the customer, just only to attract custmor for your money gain, no care of wellness of customer.I think it is high time for me to think over to switch over more sensible brand, because insenstivity invites problem. Details to be taken care for your reminder: 1.Annual maintaince service of Aquqguard Nove done on 06.02.14 by authorized service centre at Muzaffarpur, ( Bihar) 2. New Carbon component replcaed was not company sealed.It was bare open.Very irresponsible attitude on the part of reputed company.Open component used smell fishy. 3.Old discardred carbon & filtre taken back by representative of authorized service center, again smells fishy. 4.Again request to clearify the facts, and if wrong done, corrective measure must be take. 5. Sincerely hope reputed company like your will not behave like red tapism attitude of governance. Dr. Anil Kumar Sinha. email: [email][protected]@gmail.com[/email] Mobile [protected]

I purchased an Aqua Guard Water Filter of RO Model from Eureka Forbes Hyderabad in 2011 (.) It is under Annual maintenance contract for the last three years dot(.) Present Annual Maintenance Contract was made on 06/08/2013 valid up to 05/08/2014(.) I am facing severe deterioration of water quality(.) I have lodged complaint with Eureka Forbes customer service(.) Eureka Forbes technician visited my house & without checking properly informed that the Water Filter is made for tube well water & not overhead tank water & needs change of costly filter system(.) I find his explanation ridiculous & I feel cheated(.) At the time of sale of Equipment or in Annual Maintenance Contract No 22218138, Eureka Forbes Company has not mentioned regarding tube well or overhead Tank or Municipal water(.) It may be attended immediately or I have to approach Consumer Forum(.) PRAMOD KUMAR THATTE Customer Code: [protected] F 302 Ananditha Appt V R Colony Khairtabad Hyderabad -500082

I fell to the trap laid by the EURO VIGIL guys sometime in November, when my house was nearing completion. In the desire to secure my house, I decided to go for CCTv, video door phone, and a wireless alarm system.The guys who surveyed the place were VELMURUGAN[protected] and his immediate supervisor SRIKANTH - [protected] and seemed very earnest and genuine in pushing their products. I even extended the courtesy of having them over for my House warming ceremony and introduced them to my architect.And boy did they repay the favor!!!(That was the last time I saw SRIKANTH, OOPS the first and LAST ONE) I made two advance payments of Rs 27, 000 dated Dec 7/12/2013 and Dec 14/12/2013 for them to procure the materials and do the wiring.Initially Velmurugan appeared very dedicated and projected an image that he was moving mountains to expedite the installation process. And then started the game of Cat and mouse. It was almost 20 days before the first set of CCTVs and video door phone arrived and another 5-7 days to begin the wiring process. When I would fix an appointment a day in advance and be there at the site on time, VELMURUGAN would excuse himself saying" I m caught by a cop", "I m held up in traffic" and other lamest of the lame excuses one could come up with. I patiently postponed the appointments to the next day and guess what, I was met with the same excuse.Finally one day when I was not there at the site, VELMURUGAN had done the wiring for the CCTV and the Video door phone and left without informing me.To verify if the wiring was done right, it took me another week to catch some guy from their installation team.All this happened sometime, mid-Jan. The only thing that was pending in my completed house was the wireless alarm, CCTV and the Door lock.I was so frustrated by these fellows' attitude, I talked to DURAI([protected])-A Technical Head-so was I told- about VELMURUGAN s incompetence and demanded I be assigned another guy to wrap this thing up ASAP. BOOM! No action taken! VEL and another SERVICE HEAD SURESH([protected]) came on Feb 1st to install the Door lock.And the LOCK that they had delivered was a wrong one. They had sent an inside Lock for an outside one and both of them stood scratching their heads like ten-year olds caught stealing.VEL assured me that he would be back in 2 hours with the correct lock and vanished.I WAS NOT SURPRISED!! HE called me the same day and handed the phone over to some guy from the invoicing dept that they had placed order for that lock and it would be delivered on Feb 5th(Wednesday).That Wednesday passed.And the next! And the Next! On Feb 19, .I get a call from SRIKANTH, Yeah the guy who first collected the payment and vanished!!! He was overtly concerned about this extraordinary delay on their part and profusely apologized for the same.He promised that they will complete this in 2 days time and the delay has been a blot in his EUROVIGIL career.((And now comes the important part.))He then asks me to make another payment of Rs.10000/- so as to procure the wireless alarm equipment and that he would SEND ANOTHER PERSON to collect a cheque the same evening.WHATTT NERVEEEEE!!! I blurted my lungs out and said I will not pay another rupee unless the work is completed!! PS- I have not mentioned the numerous complaints I made to Durai and the rebukes I gave VEL .Never have I seen such incompetence, unprofessional-listic attitude and brazen display of NERVE!!! I have hard and soft copies of all Bills, invoices, cheque receipts, Text messages and call recordings!! I have now moved in to my new house already and they are yet to deliver on their word!! If no action is taken I would wonder what has the world come to???

Few days back I have made enquiry:
1. Whether during annual maintainence service of Nova Aquaguard purifier, carbon component which is relplaced with older one is not company sealed?
2..Whether it is mandatory to take back old used Filter & Carbon component & returened to company.
My point is that it does not seem healthy to supply spare part loose one & to take back discared spare parts.
My request is to clearify the fact by the company itself. to my satisfaction & to do away with such practice which may cause confusion/
regards, Dr. Anil Kumar Sonha,
Road No.4, Juran Chapra, Muzaffarpur, Bihar
E.mail"[protected]@gmail.com
Mobile:[protected]

The service contract of Eureka Forbes is nothing but a money making racket. The people in the agencies (Sai Service in Malad west) are rude and inefficient. On making a contract a consumer gets 4 service visits, however I got JUST 1. The 2nd one was scheduled just before the lapse of the contract... and the technician reported all filters had to be changed ASAP as the machine was not purifying the water. He promised to return the day after... but disappeared for good. On contacting the agency they just delayed and wanted a new contract to be made... So with a contract of 4000 plus we get nothing... This is the worst ever service offered by a company like Eureka Forbes

I am Sanjay Kumar Sharma from Patna(BIHAR).My mobile no.-[protected]. I am consistent user
of so called world class water purifier(R O).My RO is out of order from 12/2/14
.I had made a complaint on 13/2/14 .My
complaint no is [protected].I contacted on a mobile no-[protected] to mr.
verma.He told “ I see only warehouse, contact to Mr. manoj on mobile no-[protected]”.Then
I called mr.manoj at 10 am.He
only replied, ”I see what can I do”.I again called mr manoj at 6pm.This time he
replied “we cannot take action on your complaint today.he talked to me roughly .he told me, I am also from patna, I see
you.
I want to question you that your
company gives costomer satisfaction or gives tension to the consumer.
Till today my RO is not
corrected. Why should a consumer would
buy such a premium product of your company?

Purchased Eureka Forbes Aquaguard Duo in March 2013 with a promise that free AMC will be provided. Have not received any communication on this so far. The concerned sales person Premkumar ( never trust this guy) has been dodging for a year now. Please advise on what action can be taken under such circumstances.

I had made two years service contract with Eureka Forbes for Aqua Guard Water Purifier on 21/05/2013 by paying Rs. 2590.00 As per the schedule company should send their technician in the month of November 2013.( contract receipt no. [protected] dt. 21/05/2013 ) But as on today that is 13/02/2014 nobody came for the due service in spite of regular calling from me.It seems a new way of cheating people and kind of corruption by such a branded organisation. As Eureka Forbes has not followed the agreed terms of the contract between us it is my right to get my amount paid for the same immediately back and it would be the sole responsibility of the Eureka Forbes Company if any health problem occurs because of not providing timely servicing of the purifier.

I am a consistent user of so called world class products since last 25 years, But now I feel very sorry to convey the fact, that their "After Sales Services" has got worse to worst. It is just because of failing in have a quality franchise. Company is in hurry to sell the product only.
As a result, founder customer like me is now feel cheated from after sales services. For example, I am having 3years AMC for my Nova e-boiling water purifier ( registered with Allahabad Centre). Six months back, After Sales Services for Allahabad has been handed over to some private franchise ''SINGH ENTERPRISES" and due to unprofessional monitoring, customer like us is deprived of periodical services of product already in use (even after regular complaint to the service provider).
Company is neither responding nor resolving my complain lodged 3 times since 25th Jan-2014. Always respond to the feed back delivered by the customer.

With best wishes,

(U K DAS)
MIG-31, PREETAM NAGAR
ALLAHABAD
Mob. [protected], [protected]
Email- [protected]@yahoo.co.in

I have purchased AquaSure Xpert model Sl No [protected] from M/s Satisfaction Electronic Pvt Ltd 08.01.2014. A service request 89187911 has been lodged on 22.01.2014 for installation of the above machine. After lodging service request I have received phone call from [protected], [protected] & [protected] several times, asking for installation of the above machine you have to install Iron gaurd, Pamp etc. Other wise they will not install the machine and advice me that this is the policy of the company, first sale some product and the by force or by blackmailing sold other product. I have contacted to 39883333 help line number and asked whether installation of iron guard & pump etc. is mandatory to install the above machine, they have told me it is not mandatory, it is upto you whether you will install or not. I have also check the technical document of the above product in company's website and found these are not require. Now again another fresh service request 89221607 has been lodged on 05.02.2014 and received phone call from [protected] and person behind the phone was Mr. Saurav. Mr Saurav has told me that he will visit my house on 10.02.2014 but he has not turned up. After 10th I have received several call from above numbers asking whether my problem is solved, but nobody has turned up to install my machine. Now, my question is whether it can be the policy of the company to sold some product the by force sold other by-product. Kindly take up the issue and arrange to install my machine at the earliest

WE are having Eurekaforbes water purifier and have placed a complaint[protected] one month back no one responds to the complaint the call centre is placing request and no one responds still problem unresolved making us to think of going in for KENT Water purifier sorry to say this is sheer POOR SHABBY IRRESPONSIBLE service
Santhosh Kamath [protected]

I have brought a Eureka Forbes, Aquaguard Enhance RO + UV water purifier on the 13 August 2013 through the sales person Mr. Sathesh([protected]). From the day 1, there have been lot of issues with the unit which I tried to resolve through various service personal. Now last month(5th of Jan 2014) the unit again started giving trouble which Eureka Forbes could not resolve even today(09 Feb 2014). Now that even after 1 month when I am requesting for Service the response from Service Manager Ali([protected]) & Sales Manager Ramesh ([protected]) is far from acceptable. The response I always receive from the service team, is they will be resolving the complaint by End OF Day, which has not happened even after 1 month. Note: The unit requires a PCB to be replaced, which the company is not able to do even after 1 month. I have tried through the company website by raising a service request & escalating to the maximum extent, without any result. The whole experience of getting a satisfactory response from Eureka Forbes looks like a nightmare even during warranty period. Please do the needful and help me get this problem resolved. My Contact Number-[protected] Thanks & Regards, Renju C

I've purchased Eureka Forbes Hi- Flow on 14th November 2013 in Shipra Krishna Vista, Indirapuram Ghaziabad. And within 3 months duration it has stop to work and its some internal part has been damage. I'm requesting their service person since last 1 week but they are not showing interest to make it fix. I'm trying to contact with their Ghaziabad service center but still they did not give us any solution at any level, when I called on [protected] them, then they giving a fake commitment daily said that our service person will visit today but no any has some yet.



Regards

Aghor Bhadra Singh