Eureka Forbes Complaints & Reviews

My water purifier's filters has been replaced during the renewal of the annual maintenance contract. After the replacement, lot of abnormal vibration and very loud sound observed in machine and water taste is coming too much bitter. Not able to take water at all. For last 10 days every day I contacted both local aquaguard center and later Eureka Forbes, they are all giving only false promises about servicing everyday.Representatives themselves modifying the ticket status without service being attended.I have recently paid Rs 5000/-, but not getting only false promises, no service.

As other reviewers have said, the customer care is non-existant. I have logged over 4 calls this week including two where I was put through to a voicemail when I asked to speak to a supervisor. The guys at the call centre keep telling me someone is definitely calling me back but this has not happened. Someone said they would come and service my aquaguard on Thursday, even called me to confirm but didn't turn up. I need someone at Eureka Forbes to pay attention, as I have a paid servicing contract, but have not had my Aquaguard serviced for nearly a year! How is this possible?

We have installed Aquaguard on 20.06.2011 and after that we took their service contract of three years. Even on constant remainder these people don't even brother to called us or send somebody for service. What the use of installing purifier if they are not providing proper service for it. I have 4 year old child and 2 senior citizens in my house if anything regarding their health happen then who will be responsible. Nowadays so many health related problems are arising because of water. Instead of constant remainder no one is bother to give a proper service. Because we heard the good name of Eureka Forbes we installed this machine. For the specific reason people install water purifier, if the reason is not fulfilled then what the use of installing this PURIFIER. The money is lost as well as the faith in the company's name is also lost.

i have made a contract with eureka forbes of about rs 8000 for about 2 years for the servicing of my water purifier but d enterprise the in nashik owned by some Deepak Kothawde with which i made contact does not responded well after taking money they didnt even did the proper servicing of my water purifier and now they claim that the company itself is not sending us the necessary requirements. I request you to please look into the matter

Dear madam/sir, This is regarding half-yearly servicing of agua guard. A technician from Eureka Forbes, Nagpur came for half-yearly servicing of the aqua guard. But he, being new, spoiled the machine. It first started leaking and stopped working after some time. When we told him about the problem on phone, he refused to come. We contacted your customer care to send someone for the repair but of no use. After calling customer care team for 2-3 times, and answering all the time their questions and details of the problem, they say that they will send someone. Till now no one has turned up for the repair. We've been drinking packaged water since 2 days. So now i have decided to not only stop buying any Eureka Forbes products but also i'll be recommending others to not to go for Eureka Forbes because of poor service.

I have registered a complaint for my Aqua guard water purifier early this month. The service person identified the problem as due to faulty PCB and told that the same is required to be replaced. However since then almost a month is over, AMC firm at Trivandrum Kerala has not rectified the problem stating non availability of spares causing hardships to the family. They are not even informing the date by which they would able to address the problem and seems like not interested in attending to it and buying time to reduce the AMC period

I have purchased aquaguard machine on 3rd December 2103 which is some 20 days back and has stopped functioning, I have complained on 20th December against which executive was suppose to come and rectify in 2 working days after waiting again complained where in reference number was given 74387467 again same story 2 days it will be addressed again today morning spoke to some Mr vinayak he promised it will be addressed today anyhow, but I fail to see very poor after sales service from such an reputed .

Hope atleast this Email will be honored.

Regards

Sunil panchal
[protected]

I am struggling to get my in warranty RO water purifier with Eureka Forbes which is worth Rs 17000 serviced as it is not functioning well and for the past 45 days Eureka Forbes cannot arrange a single technician to service my in warranty product. I am so astonished to know that a company which is worth crores cannot send a technician inspite of my repeat followups and talking to their regional heads. I will never ever recommend Eureka Forbes going ahead as they cannot manage or resolve post sales issues. Below are my ticket numbers which do not capture me talking to their regional head Mr Eshwaran, Rajiv Singh on multiple occassions. 19 Nov[protected]th Dec[protected] Also it seems Eureka Forbes is trying to push me into the no warranty zone by not attending my calls which is poor customer business and unfair way of carring business

I HAVE REGISTERED MY COMPLAINT ON 16/12/2013 . MY COMPLAINT NO. IS 74338993 . COMPANY SERVICE BOY VISIT AT HOME AND HE SAYS . FILTER TUBE IS NOT WORKING. AFTER THAT THROUGH TELEPHONIC CONVERSATION I HAVE AGAIN REGISTERED MY COMPLAINT ON[protected] CUSTOMER EXECUTIVE SAYS I FOLLOW YOUR COMPLAINT . BUT TILL DATE I HAVE NOT ANY GOOD RESPONSE.

Dear Sirs. I have purchase one water purifier vied Invoice no. 21338849 dated 19.02.13 from Eureka Forbes in exchange of their product ST 2000 after 17 years. After taking the new one I feel that there is some acquit problem of water filtration which is some white element coming out through the water and that element staged in storage container. Regarding this I complain at least 13 time all complain No. and date I have but no any Technicians can satisfy me why this coming out through filter except one technician told me it should not be, all time they want to convinced me that it will come and that is not a harmful for health. Then I told them if it is not harmful for health so why my container become covered by white element? they only always saying same language. After all I told them I used your old Machine ST 2000 since 17 years with same supply water there is no any complain I have done regarding water. So how it is possible to come out this more than costly than that. They could not give any proper answer. Now I complain to you if they cannot any rectify I want replace the machine, because this machine still in warranty period. Therefore I request you to save me for my feature health. Hope your co-operation will be highly appreciated. Thanking you, Pratik Kumar Raha. Contact No. [protected] Email ID [protected]@yahoo.co.in

Hi eureka forbes,
My request no is 89104335, cust id [protected]

I bought reviva ro on 8/12/2013. Delivered to my address on 14/12/2013...I was told at the time buying to provide my delhi address whereas i wanted it to get installed at my vaishali, ghaziabad address. I have been told by your representative that you can get it installed there after the delivery. Till 14/12/2013 i have been following your representative but no one has come to install the ro. I have also called to your cust care on 18/12/2013 and got the request no but no one has called from your side. This is first and worst experience with eureka forbes that i was not expecting at all.

It seems that your people are just selling connection for commission but do not care for cust at all. I did not receive any call from your rep whom i have bee following up. Why such a bad service...Please respond and kindly get it installed on 20/12/2013. It is very difficult for me to adjust time as per your person because i have wasted my whole one day waiting on 18/12/2013

Thanks
Surendra

Dear All, I am a Eureka Forbes users for past 4-5 years. I have used several products of theirs i.e. water purifier (without RO), RO water purifier and vacuum cleaners. Eureka Forbes used to be market leaders ages ago, but now due to their bad customer service, they have lost their share drastically. I bought all the products of their based on the brand name they created, but the after sales is paratactic. Here are couple of more facts learned by me, which may help others to decide before buying their products: 1. They do not manufacture any component of water purifier (RO) themselves, they just import and assemble. They just put their logo and sell the product. None of the filters inside RO (RO membrane, carbon, pre filter etc have their stamp) 2. The installation is done by third parties (they have made various franchises) who are not well versed with the products 3. Eureka Forbes has only a handful of technical staff as their employees. All the complaints and after sale services are also done by third parties. The third party’s are just interested in taking new customer under AMC and making money. IF they are asked to replace any spare covered under AMC, they provide they use the local products for same (as said none of the RO components have Eureka Forbes seal). No customer can differentiate between local or genuine component. 4. The customer support is bad, you keep on calling them, they will keep sending untrained third party guys till the time, and your RO gets worse. Now if you escalate to higher authorities (very very difficult to get their escalation IDs), they may send some senior technician to fix the issues after many days. You will not have choice to select the day and time of as per your availability (their technicians do not work after 5:30 or 6 PM) 5. They charge very heavy amount for the spares. For past 2 years, I am getting my RO filter services and spares replaced (only branded stuff like Pentair or DOW Filmtech) through local market, Complete peace of mind. Support is just a phone call away, arrives at my home in 30 minutes, genuine prices for spared with bill and warranty. Just for your awareness, check prices of water purifier components (the entire set of components RO membrane, charcoal filter, sediment filter, pre filter, pipes, elbows and 1 year AMC costs less than 2000 Bucks INR) RO water purifier is no rocket science; it’s just a enclosure of imported components (no one manufactures in India). Choice is your now. • You want peace of mind or buy a product for which keeps you bothered now and then. I would always want a product for which the customer services is best • You pay very heavy prices for an assembled product (products with similar capability and better customer support are available at half the price in market) • Many of my friends recommend Kent over Eureka Forbes as their service is better in North India (I don’t know about other parts of India) • Also I would not advice to go for very locally available RO in the market. But there are a lot of midsized RO filter companies who give the same capability RO at lesser prices. Try to google.

I Bought a purifier on 29/9/2013 from More mega store of Rs 1099. I installed it on 5/10/2013 and realized that it's washer is faulty and it's not connecting properly. I called the customer care service of Eureka Forbes for a technician visit but they did not send any technician till 1 month. And after 1 Month when a technician came he said that the washer is faulty and will give you a new one once it will come in stock. From that day I am calling there technician or customer care and even More customer care for my equipment problem but no body is fixing this and they are still saying that we do not have washer in our stock and they are also now saying that now I need to buy a washer as it is more then 1 month from the date of purchase and now they can not give me washer free of cost. It is very bad that I have bought an equipment which is in warranty but still company is not giving me any good respond. And even after buying there product I am purchasing water from market. -

I wanted to exchange my water purifier as I had bought a water dispensing fridge, I chat with the eureka people on the same & they said they will exchange my old with my requirement, As per the same sales person visited my place & he misguided me & installed the product the product which doesn't work only with the fridge & when ever I call he is promising the replacement, but always lies, regards the same I started the complaining to customer care, but totally waste as they forward the complain to service department & they say we cannot do any thing & provided me the Sales manager number, he spoke to me twice and now he dose not pickup my phone also. Please help how can I handle.

To Eureka Forbs. Bangalore 560 068. [ Permanent Customer code :[protected] ] Dear Sir/ Madam It is known fact that people go for Brand name, pay higher for better service, quality and satisfaction. But your organization does not beleave it. We have a service contact vide Contract Receipt no[protected] dated 8.5.13 for 3 years w.e.f 8.5.13 to 7.5.16. It is understood that your people should come and change the Candles at each 6 month. But it is not followed. (1) I called them on 25.11 and request no was 74081221. The Technician appeared on 5th December at odd hours i.e.at 3.00PM without any information or phone call. Thanks God that my Husband was at room. (2) The Technician Mr, Manish Singh came along with other person, just cleaned the Candles and left . (3) I came and called him in his mobile no[protected], but as per him as the candles were OK, they did not feel it to clean. And he refused to come again and told to lodge another request. (4) I again called your company on same day and request no was given 89071341. Till today( 7.12.13) no one has come. Sir why such embarrassment after paying money to you? Why not the services are done as per the contact? It is ridiculous. I hope, your company should take care on Customer interest that to "time pass" by your service people. -- Dr( Mrs) Chandana Basu Thane 400 601 [protected]

I had booked a Enhance UV filter of EUREKA FORBES. These are the series of events which have been the cause o[censored]nnecessary tension to a ordinary customer: 1. I was not informed at the time of booking that the product will be delivered by courier. Very conviniently forgotten by salesman Mr. Atul Dubey of Goregaon Branch reporting to some MR. Mishra. 2. The next few days the salesman does a vanishing cum not answering calls act to send someone to install it. 3.Bingo! Fianlly a plumber finally arrives, does a shoddy job of installing after taking 1 1/2 hour, promptly damaging the product in the bargain (and again very conviniently not telling me), doing a salesman act too of trying to sell a fire extinguisher to me and convincing me to buy a plastic cover for the purifier ( which I did for rs. 280/-...idiotic of me!) and also disappears. And henceforth also does a disappearing not answering call act! ( Training given by Eureka Forbes?) 4. Cut 2...the next day the salesman does his now Appearing act (ofcourse he had to...because he now needs the full payment for the product) wants to inspect the product...which he does...and hellooo...what do we have? A profusely leaking water purifier which is pouring away merrily as if it is filling water for the whole building in one flat!! Me, very intelligently (or stupid to have trusted this brand!) drives him away saying no payment ...get this thing out first. 5. Today, after more than 50 calls to customer service desks, supervisors of all stages, the missing vanishing salesman, retelling my story (like a Ramayan) again and again and again to all of them, arguing endlessly explaining a simple sentence - (TAKE IT AWAY AND REFUND) am still standing with a damaged product waiting for someone to come pick it up. A movie played over and over and over again since past 5 days. Box office hit hai! Now what about Me? THANKFULLY poorer by ONLY RS. 1280/- GOD IS GREAT!

Dear sir, I having one REVIVA RO Water purifier in the name of P.USHA, W/O R.THIYAGARAJAN, CYNDICATE NAGAR, CHINNANDAN KOIL STREET, KARUR.CELL NUMBER [protected] and also having valid AMC.Before 6 months the machine was not working and i made complaint thro costumer care center.service person came and said that RO PUMP, WEIGHTSENSOR, BASEPLATE are damaged and the parts are replaced thro AMC.Now the service came and said that company was rejected the AMC claim and he wants remove the replaced parts.now what can i do? and what is the meaning of AMC.please reply with in 7 days, other wise i go to the consumer court for AMC clim.

i purchased booster model water filter in october when i purchased it i was promised by the sales officer mr. sandeep shedekar a cover for the filter and that he would come and monitor the efficacy regularly its been 2 months when i called mr sandeep he said he cant give me the cover as it is out of stock again after a week when i called him he said its not fittinf in his budget so he cant give me the cover and said that he was very busy to even come for service check i feel this is very unprofessional on part of eureka forbes and the sales officer is very rude would like an action immediately i have also put a complaint on the helpline on 3rd dec still no action my complaint number is 89064474

Dear sir I am here to complaint you that, I have ordered one filter for my aquasure filter. I have called to your consumer service station 2months ago. Every time madam replied me filter is not available. I have done many calls and done many requests from two months but always got same reply. Today again I called to station which is situated in jabalpurand they said they have filter but not providing me because I refused to gave them 200rs charges as service charges. As I have changed many times my filter and never charged before. I am requesting you to do necessary action and relief me because without filter water very difficult to live because our area groud water is so poluted.

PURCHASED AQUA GUARD DUO ON 11/06/2012 FROM EUREKA FORBES LTD, D.NO[protected], GURUKRUPA, SRI GURUCHARAN MARGAM, NR. GURUDWARA JN, SEETHAMMADHARA WEST, VISAKHAPATNAM 530013. PH NO.[protected] I SHIFTED MY RESIDENCE ON 03 DEC 2013, CALLED THE ABOVE ADD. FOR INSTALLATION, MR CHANDU, NO.[protected], CAME AND FITTED THE PERFECTLY WORKING PURIFIER AND CHARGED ME RS 350/- AFTER 4 HOURS ALSO THE TANK WAS NOT EVEN AN INCH FILLED, SO CALLED MR CHANDU, WHO INTURN SAYS THATS NOT MY JOB. AGAIN CALLED ABOVE ADD . RECEPTIONIST TOLD TO ME THAT CHANDU'S JOB IS OVER. SO I CALLED CUSTOMER CARE EXPLAINED THE SAME AND LODGED COMPLAINT NO. 74193291, ON BEING ATTENDED BY TECHNICIAN ON PHONE CALL FROM [protected], TOLD THAT HE WILL CHARGE RS 425 TO ATTEND THE PROBLEM CREATED BY UNAUTHORISED PERSON FROM ABOVE MENTIONED COMPANY, SR TEAM LEADER MR SRINIVAS REDDY WHO ALSO ARGUED AND ENDORSED THE SAME AS TOLD BY TECHNICIAN . MY COMPLAINT IS THE PROBLEM CREATED BY UNAUTHORIZED PERSON'S INSTALLATION WHO CHARGED RS 350/-. IS BEING CHARGED AGAIN RS RS 425/ FOR RECTIFICATION BY AUTHORIZED PERSON AS TOLD BY MR SRINIVAS REDDY. PLZ DONT TARNISH THE BRAND NAME AND TAKE SOME STRICT CORRECTIVE ACTION FOR CUSTOMERS SATISFACTION.