Eureka Forbes Complaints & Reviews

I booked Aquagaurd Enhance water purifier from one of Eureka Forbes sales man (Shivraj Gavli. Mob:[protected]) dated on Sep 28, 2013 in Pune (Receipt No:[protected]. When I booked purifier the price was RS. 15490 only. As per the deal I booked purifier and given the postdated (Oct 12, 2013) check of RS. 15490 to him. Before booking I asked to him I want delivery and installation dated on Oct 13, 2013 only and not before and after and he committed to me he will deliver and install on time anyhow. On Oct 12 he called me and asked for RS. 500 more. When I denied to give him more money he told me I can’t provide a product to you then I replied cancel my order and don’t withdrawal money from my account and I put the phone. After some time he called me again and said don’t worry sir I’ll provide the product to you tomorrow in same price then I said It’s okay for me. On Oct 13, 2013 I wait for him whole day he didn't call me then I called him and asked about product then he said I can’t provide you product today then I replied him if you are not able provide product then cancel my order and he said okay and I closed the matter. On Oct 15, 2013 I noticed RS. 15490 withdrawal from my account dated on Oct 11, 2013 in favors of Eureka Forbes Ltd before my authorized date(i.e. Oct 12, 2013). When I asked to Pune office about my money withdrawal they said we will discuss the matter with sales man and will callback you. I wait for 2 days, No one called me then I called to sales man and asked how did you withdraw money from my account if my order is cancelled? Then he replied we will cancel your order and you will receive your money with in 15 days. Now, it's more than 40 day's gone and still not received my money. whenever I'm calling him he is saying give us 2 day's time we will give you your money.This is happening since last 2 weeks. Eureka Forbes is a cheating company. Please refund my money as soon as possible otherwise I will file complaint in consumer court against you.

Dear Sir, This is in reference to trailing mail complain dated 12/07/2013 of Nano RO Water Purifier and online Service request #[protected] dtd.15/07/2013. Further we have also send the hard copy of complain to Step-3 Service redressal on 30/09/2013 but no action has been taken so far. I have deep trust in your company’s product & hope that I will not be disheartened for quality issue as I have purchased this Eureka’s RO after cancelling the order given to other make RO. Unfortunately I have bad experience from the customer service because the customer complain is pending since long & issue is still unresolved. We are purchasing drinking water on daily basis because non operation of our RO. We request you to please take up the our complain on priority & arrange to repair the m/c under warranty clause as early as possible. Following documents are attached for your reference please. 1. Nano RO Warranty card 2. Step-3 service redressal application 3. Currier receipt of Step-3 Application Regards, Dharmendra Singh Kushwaha PFY -Electrical Silvassa Mfg. Division Silvassa DNH-396235 +91 [protected] Residential Address:- Dharmendra Singh Kushwaha Flat No.P603, Tower-P, Phase-5, Pramukh Vihar, Naroli Road Silvassa-396230 (UT of DNH) [protected][protected][protected][protected] From: Dharmendra Kushwaha Sent: Friday, July 26, 2013 1:49 PM To: [protected]@eurekaforbes.com Subject: FW: Aquasure Nano RO Water Purifier Complaint Dear Sir, This is in reference to trailing mail complain dated 12/07/2013 of Nano RO Water Purifier and online Service request #[protected] dtd.15/07/2013. Your Technician attended the machine but unable to resolve the problem. Since the visiting technician attempted 3 times to resolve the problem but he could not succeed, so it appears that he be assisted by a senior expert technician. Last visit of Technician was on 24/07/2013. Following are the observations after last visit: 1. Water output is low i.e. Water Purifier efficiency is very low. 2. Water is continuously coming from drain pipe i.e. wastage of water is more. 3. Purified Water test is not like RO Water, taste/smell is not good in comparison to water found after commissioning of m/c, means servicing /repairing is not up to the mark. Kindly look into the matter and arrange to repair the m/c under warranty clause. Regards, Dharmendra Singh Kushwaha +91 [protected] Residential Address:- Dharmendra Singh Kushwaha Flat No.P603, Tower-P, Phase-5, Pramukh Vihar, Naroli Road Silvassa-396230 (UT of DNH) [protected][protected][protected][protected] From: Dharmendra Kushwaha Sent: Tuesday, July 23, 2013 2:57 PM To: [protected]@eurekaforbes.com Subject: FW: Aquasure Nano RO Water Purifier Complaint Dear Sir, With reference to trailing mail complain of Nano RO Water Purifier & On line Service request#[protected] dtd.15/07/2013. Eureka service technician visited at home two times & tried to attend the problem of water Purifier but he could not success. Our water Purifier still not working .We have observed following problem. 1. Water output is low. 2. Water is continuously coming from drain pipe. 3. Purifier is not functioning as water coming from Purifier is not pure i.e. RO Water. 4. Purified Water test & smell is not good in comparison to water found after commissioning of m/c, means servicing /repairing is not up to the mark. Kindly look in to the matter & arrange to send expert service person to service the m/c . Regards, Dharmendra Singh Kushwaha +91 [protected] Residential Address:- Dharmendra Singh Kushwaha Flat No.P603, Tower-P, Phase-5, Pramukh Vihar, Naroli Road Silvassa-396230 (UT of DNH) [protected][protected][protected][protected] From: Dharmendra Kushwaha Sent: Tuesday, July 16, 2013 5:41 PM To: [protected]@eurekaforbes.com Subject: FW: Aquasure Nano RO Water Purifier Complaint REMINDER #2 Dear Sir, Our Nano RO water Purifier is not working since 26/06/2013. We are waiting for your positive response please. Regards Dharmendra Singh Kushwaha PFY -Electrical(O&M) Reliance Industries Ltd. (Silvassa Mfg. Division) Silvassa DNH-396235 +91 [protected] [protected][protected][protected][protected] From: Dharmendra Kushwaha Sent: Saturday, July 13, 2013 2:07 PM To: [protected]@eurekaforbes.com Subject: FW: Aquasure Nano RO Water Purifier Complaint Just sweet Reminder. We are waiting for your positive response please. Regards, Dharmendra Singh Kushwaha PFY -Electrical(O&M) Reliance Industries Ltd. (Silvassa Mfg. Division) Silvassa DNH-396235 +91 [protected] [protected][protected][protected][protected] From: Dharmendra Kushwaha Sent: Friday, July 12, 2013 4:09 PM To: [protected]@eurekaforbes.com Subject: Aquasure Nano RO Water Purifier Complaint Dear Sir I am facing trouble with RO water purifier which I purchased last year in July-2013 and installed by your technician in Aug-2013. It was purchased from M/s S.S.WATCH & ELECTRONICS-Silvassa (UT of D & NH) on 15th July-2012, Cashmemo is attached. The problem occurred when some knocking sound started coming repeatedly from the machine during running. On hearing the knocking sound, the machine was stopped immediately to avoid any further damage but delivery of water become negligible by that time. On complaining, the technician insisted to first get the AMC. Here, I would like to bring into your kind notice that my machine is still in the warranty period and must be repaired under warranty scheme only. I am furnishing the purchasing details herewith for your ready reference (See Attachment). You are requested to please look into the matter and depute the technician to repair the machine within warranty clause. I have deep trust in your company’s product and hope that I will not be disheartened for quality issue as I have purchased this Eureka’s RO after cancelling the order given to other make RO. Details : M/C Sr. No. : BD[protected] Cashmemo no. : 5296 dated 15/07/2012 Date of installation : Aug-2012 Date of Verbal complaint lodged: 26/06/2013 and 01/07/2013 Complaint No.& Remider date:72116808 dtd.05/07/2013 Looking forward your response pl. Regards, Dharmendra Singh Kushwaha Mobile +91 [protected] Residential Address:- Dharmendra Singh Kushwaha Flat No.P603, Tower-P, Phase-5, Pramukh Vihar, Naroli Road Silvassa-396230 (UT of DNH)

I had purchased Aquaguard-Enhance UV + on March 2013, after a week the indicator light started blinking red and just 1/4 tank filled with water. The service guys came thrice but failed to rectify the problem. In November 2013 the problem has worsened and no drinking water is getting collected in tank, we once again raised complaint on 09/11 (complaint #[protected] but no one turned up after 72 hrs. On 12/11 a service guy checked and said this need system board changed and will come back next day, but did not turn up, we followed up with the customer care personnel and every time they gave me false assurances (13/11 complaint#89011250, and 14/11 complaint#[protected]. I also contacted Mr.Sahanay (sales incharge) but not of much help, according to him he is into sales and not into service. Today, 16/11 Mr.Santosh another service guy checked and again said system board needs to be changed and this will happen only next week as no one is available in their office. At this moment I would like to point that due to non-functioning of this Aquaguard I had to buy Bisleri bottles daily for my family. Even after knowing this Eureka Forbes is not taking my request seriously. The service guys come at their convenience and well planned in such a way that things can be put for next day, i.e. 4-5PM on weekdays or after 12 PM weekends. I would not suggest to any body to buy products from aquaguard. Even my parents in bhopal had aquaguard water purifier and had same service issue. Now they switch to Kent RO and happy with its service.

I had purchased Enhanced RO water purifier on 11-Oct-2013 with the exchange of my old Riviva RO purifier. The sales person told the cost for Enhanced RO water purifier is Rs. 15990/- and I will get Rs. 2000/- deduction for exchanging my old water purifier and I had to pay Rs. 14000/- nett and I can also reimburse entire AMC cost of the old water purifier (AMC for 2 years was renewed on 14-May-2013 for Rs.7430/-). So, I had paid Rs. 14000/-...

Good day, I m mr.shanmugam and I lived in xs real, porur, chennai, customer code is [protected]. I had your aquaguard duo on 2 yearsAMC warranty Last 15 days myaquaguard duo had some problem that means water is not fill in the tank I complaint service center they come and check it and find out some electrical problem They said I want to order the back side of electrical board from bombay and take 4days time But today they call to me and said the board will come on next month only, So I will come and repair the same product.i want to ask one question about you why you do not Give the spare parts of your employees why you do not give the most response for your customer, I totally disgrade of your product, last 15 days I spend much amount of money for water, why sir this the punishment for me to buy your product.if you do not able to give the good response for me please refund my money and take your poduct and policy.

Request our email dated 23.10.13, bill received for payment made in the name of Haryana Plastic & Engg. Works A-72, Naraina Industrial Area Ph-1, New Dehli-110028 and Revex Plasticers Pvt. Ltd. A-73, Naraina Industrial Area Ph-1, New Dehli-110028 . With Regards R.K.Gupta Haryana Plastic & Engg. Works A-72 Naraina Inds. Area, Phase-1, New Delhi - 110028 Ph:[protected] / 25796039 Email Id:- [protected]@haryanaplastic.com Website :- www.haryanaplastic.com

Dear Sir, Before 2-3 years i had bought a Eureka Forbs water purifier from Nashik. After one year i bought an Annual Maintenance contract from company by paying Rs. 2850.00 for 3 years. Which is valid till Mid 2014. Before 2 months the said purifier got some problems. I called 30 times on call centre. After pushing them so much they sent a person who doesn't know anything came to my house and took machine to service centre. After that i called minimum 20 times on call centre. After that they gave us a person's number of Sushil Walde who is a head of the service centre Nasik. I called him also but he is not responding properly. And till today my machine is not wih me. He said that yours machine is taken from dealer so we can't help you. ' Bu we are giving money by seeing Eureka Forbs brand, how they can say that. So please help me or make arrangements for my new machine or money back.

Madhusudan M Joshi, Cus ID:[protected] purchased Aquaguard Classic from EurekaForbs Ltd., 2nd Floor, Bhagwati Chambers, Ashram Rd., Ahmedabad-380014. vide Order No.[protected] dated 29.10.2013. It was delivered vide DC No.22644369 on 30.10.2013. It was installed in the afternoon of 01.11.2013. The unit was sold through Mr Akash More (Code No.9046541).My complaint poinrs are as under: (1) I have not been issued / provided Sales Invoice despite 3-4 times contacted telephonically and one personal visit' (2) The unit was installed in the afternoon when there is no water supply from overhead tank. It was told me that the person will visit next day morning for Demonstration purpose. However, till date nobody turned up. (3) My name and address in Order Booking Form and Delivery challans are some what different. My name in DC written is 'MADUVAN' instead of correct name 'MADHUSUDAN'. Also address '9, AMI APRT., NR. VIJAYNAGAR CROSSING, NARANPURA, AHMEDABAD-380013' has not been correctly mentioned in DC. As such, name and address require to be corrected in the system and finally Sales Invoice requires to e issued. Will you get resolved my above qureies Soon? Madhusudan M Joshi (M)[protected]

I purchased one 'Aquaguard Enhance UV + Water Purifier with eBoiling' apparatus on 28.01.2013 from Divisional Sales Office at 67, Anand Nagar, near Balaji Temple, Raipur Chhattisgarh-492001, 24 hr service care no.[protected], through Mr. Jeevan Kishor Toppo ( Mob. No [protected]) who after duly testing the water quality suggested for this apparatus. After installation of the apparatus on 28.01.2013, I noticed a white layer of deposits started appearing on the column of water. The deposit started posing digestion problem and immediately from the 3rd. day of installation I started calling up Sri Toppo to please come and see for himself the white layer of deposit and ensure the reason for this deposit.But despite my repeated requests Sri Toppo did not find it worthwhile to visit my place and do anything to satisfy us. After a lapse of 3 months after the visit and examjnation by a sevice personnel from the service station, Sri Toppo visited my place some time in end April and after a detailed discussion arrived at the decision that the existing apparatus requires to be replaced and a fresh machine was installed thereafter. But the apparatus so replaced also did not change the quality of water and the deposits continued persistently. I kept requesting the authorised service centre ( NEETU SERVICES) to do something to get rid us of the white layer but my requests turned futile.In September it was the first time a man from service centre arrived for servicing the apparatus and told us that the candle be replaced.I had to go out of station in Oct'13 for personal reasons and immediately on getting back in Nov'13, I visited the office at Anand nagar where I met Sri Patnaik, the local Head who introduced me to Sri Guchhait. the head Sales representative who in turn visited my place on 6th. Nov '13 and suggested that the apparatus be replaced with one RO machine since the water quality at my place does not support UV Enhance subject to payment of the difference of the price with a deduction of RS.3000/- for the period o[censored]se of the apparatus from Jan'13 to this date is to be borne by me. Ihave no objection to pay the difference but why I should bear the expense for using the existing apparatus which I was forced to use due to slackness of Sri Toppo who, I suppose, purposely did not visit my place and simply tried to play foul with clear intention to while away the time in order to speed past the 'Warranty Period' so as to avoid the responsibility of suggesting and installing a wrong apparatus.

We purchased annual service contract from Eureka Forbes for 3 years on 12-mar-12 by paying 3640 rupees for our water purifier. After that one service was done on Jun-12. Since then no one has turned up for servicing our aquaguard. We called several times but they give only false promises. Latest complain registered on 22-oct-13 and no responce on that yet. We called call center several times but all the people and company as well is hopeless and useless. Their head of call center everytime promises us to get back within half an hour and nothing happens after that. Annual is their so called head of customer care on Mumbai level, she never answers her phone. All numbers which company provide on their website to take complaint on higher level are fake and no one answers them. We are highly disappointed with this brand. They are purring our health in jeopady by not servicing aquaguard on time even after paying. Eureka Forbes is cheating on their customers and they shodt change their tag line to company that brings only cries and not smiles to their customer. I would recommend to every one never to purchase any product from this fraudulent company.

I have raised a service request with service request no: 73812612 for servicing of my non-functional aqua-guard. But nobody responded to it. I have called customer care 5 times today and each time the customer care executive told me that by today evening the service person will be in your doorstep. But till 7.30 PM nobody contacted me and when I called customer care they told "sorry sir today it is not possible". Is this some kind of joke going on. Here I am buying mineral water for drinking after having installed aqua-guard and you are playing with me. It seems that for every service request one needs to raise a consume complaint. What kind of shameless behavior is this.

This is Yuvaraj from Chennai Periyar Nagar. As a poor customer unfortunately I was cheated by one of Eureka Executive Gunasekar (I never seen a WORST PERSON like him in a sales & service field) and since many good products are there in the market I bought this failure product worth of Rs 18000/-. At the time of sales this bugger Gunasekar told me that every 4 months free services are there for 1year. None of the persons from service team turned up. My machine got struck up from July 13 and there is no support from this Gunasekar. I called up customer UNcare center number and registered a service call on 26th Sep 13. Again a worst experience and no one attended my service call. In between I called this stupid fellow Gunasekar and irritating responds from him. Again I called up help line (Actually help less) number and asked for the status. Again one more stupid lady committed that service will be closed today itself. Not happen, I totally lost the trust with Eureka… Now we are in Nov 13 and the machine is still the same July 13 condition. Ashamed to buy this product … One of the worst experiences in my life time and never faced like this situation. Few details are below. · Complaint numbers – [protected], second number lost, [protected] · Gunasekar – [protected]. If required I will give my mobile bill, just check how many time I called / chased this guy · Saravanan – [protected], I called up Archana (Customer care) and she also committed that call will be closed today and she gave Saravanan number saying he is the Service Manager. He also committed and the service still not happen No name – [protected] – This guy is speaking to me in different manner, he said many service calls are there and will attend if he gets time. But I am waiting from July 13… Really I made a big mistake by purchased this product. Before that I unfortunately met the bugger Gunasekar. Unhappily Yuva.

This is with ref. to complaint No. 73690834 dt. 27th Oct, 2013 and esclation complaint No. 73750115 dt. 30th Oct, 2013 & 7380028 dt. 2nd Nov, 2013 with regard to the delivery of Dust Bags for Eureka Forbes Vaccum Cleaner. I have called more than 7 times to your customer service number and all the times your executives gives a promose to get the bags delivered by evening and I never get it. Even, no one has even courtesy to callback from EFL to update the status. On 2nd Nov, I got the assurance from your CSE that dust bags will be delivered to my home by 4 pm but nothing worked and now I have to celebrate diwali with dirty home. Thanks a lot to the worst service by Eureka Frobes. I tried several times to ask them about the contact details/address of the nearest dealer to collect the dust bags myself but CSE's dont have addresses of EFL's dealers. I even tried to ask them the details of Area Manager or some officials of EFL but they refused to give the details. I really don't know whom to contact and I am really surprised by the insensitive behaviour of a company which is living on direct marketing. Its for sure that I am not going to use by EFL product in the future neither going to recommend to someone. Sukh Nandan

I has purchased RO purifier on September 2013 and within a week 4 times compliant has been made by me regarding water bitter taste and tds below 25 but no action has been taken after again and again made calls to customer care...I want my money back or replacement of my product by UV as I was misguided by aqua guard. Agent

we have purchased Aquasure Xpert ( RO+UV+ UF with TDS regulated) purifier on 18th Oct 2013. The purifier installed on 21st Oct 2013, within 3 days of installation, it stopped functioning. we have compiled about the problem to Eureka fobs help line on 27th Oct. They promised issue will be addressed with in 24 hrs. even after 4 days no progress made. we are asking the Eurekafobs to replace the purifier with New purifier. Eureka fobs says the system has to be replaced at dealer ( Ashoka Combines, No 95, Hospital road ( Near Menaka theater), Bangalore-53, Phone 22266659. The Dealer saying Eureka fobs has to replace. Mean time service person attended on 30th around 6pm, Says Mother board ( PCB) board has to be replaced. Later contacted both Eureka fobs and dealer, both pointing towards other for taking next step. There is whole lot of confusion about who is going to replace the system. Eurekafobs says Dealer has to replace, dealer says Eureka fobs has to replace the system . we are tired of coordinating and discussing with both the parties. Auasure Xpert suppose to be the best model. we have paid Rs 18500/-, vide Bill no : 40581, Dated : 18-Oct-2013. Hope someone from Eureka fobs will look into the matter and replaces with new purifier system immediately. Regards, manju [protected]

I had lodged a complaint for the service of the aquaguard machine which is under AMC. first of all I had delayed service, then the technician who came had stopped the water supply of the RO machine also which later stopped working and I had to pay Rs. 2500/ for the repair. Now when i call up the service center to talk to the head, they don't let me do so saying she is busy in some meeting. Its been 5 to 6 days nobody has come for the aquaguard service. Please help.

I have brought a new wet and dry vaccum cleaner from Eureka forbes 1 mnth back. While giving demo (eureka forbes executive Hemant Karne) one blower part fell from our terrace and it broke he promised to replace with a new part in a week time. he came after a week and handed over a used blower part to us with all the scratches and all. till date we are following up with eureka forbes but to our ordial no one has still come to solve the problem. Shame on a big company like Eureka Forbes

Dear Sir, I have bought Eureka Forbes AquaSure Elegant RO in June, i have requested for free servicing via online Service Request Number: 5B68E26985 on 21/10/13. there was no response from service center. I have been trying to contact eurekafobes for a week by phone but it is always busy, it is said that [protected] is a toll free no. why am being charged for my calls, why u people are not responding. their punch line is "friends for life" i do not understand what kind of friend they are trying to be by not responding to their customers .such type of sluggish response is not expected from a big company like eureka forbes.

Dear Sir, Acquaguard Repair The product (AQUAGUARD TOTAL REVIVA WATERPURIFIER) was purchased by me on 12.06.2010 from M/S. DARSHAN ENTERPRISES, AUTHORISED FRANCHISE, EUREKA FORBES LIMITED, MATIMANDAPA SAHI, PURI, ORISSA, PIN:-752001( PHONE NO. [protected], Incidentally, I got my annual maintenance contract renewed from 10.07.2013 for a further period of one year, i.e. upto 09.07.2014 well before the expiry of my earlier amc which was expiring on 09.07.2013. So, I have never broken the continuity in amc. ln return, I observe that instead of the mutual trust of required give and take, your puri franchisee is doing me utmost disservice as posslble by making me false promises of immediate restoration daily during the last five days. The fact of the case is that my reviva model of aqua guard has gone out of order since 20.10.2013 due to stoppage of flow of water altogether and on a complaint filed by me, the service personnel came on 21.10.2013 and replaced a carbon of 300 rupees. Water flow was very slow, but he said that it would pickup. He also stated that the motor needed replacement and he reported the matter to the office accordingly. but, so far, the motor has not been replaced and our family has gone without proper drinking water for eight long days. This is disservice and an act of negligence on the part of eureka forbes which has failed to provide me and my family members with uninterrupted service. In the above backdrops, kindly arrange for repair and restoration of my aqua reviva without further loss of time. I hope I have reached you fully. I only request you to restore my confidence of about two decades o[censored]nflinching devotion and allegiance for your products, such as Aqua guard, Vacuum Cleaner during my stint as Bank High-end Executive. With regard, Madhab Mekap

We have purchased the model REVIVA 50 LPH 50 LPH Basic model. After repeated attempts to rectify the problems in last two, onths we have done what is desired changing membranes etc. However the problem persists. Call centre has standard response of SLA of 48 hours but tha always exceeds, latest is 73639205 on 24th Call centre gave a number of [protected] Shrawan kumar who was Gwalior AM and they accepted that last 45 days we have ;odged complaint more than 10 times