Eureka Forbes Complaints & Reviews

Dear Sir / Madam, I (Akhilesh Verma) have complaint against Eureka Forbes for their services. My water purifier is not working since more than last one & half month. I raised request several times. But they are unable to attend my complaints after several call and no resolution till date. Each time they promise it will be resolved in a day or two but totally hopeless. My customer number is [protected]. It seems total AMC service is fraud. They dont care about their customers once there is any fault. Please look into my request. Thanks,

we had installed an aqua guard gold nova in 2008.i am from mirik, darjeeling. from last year our aqua guard is not in use.no one comes to do the servicing of our aqua guard.last year a technician named prasanjit from malbazar who works for mirik circle came to do the servicing in the month of august and while installing an iron guard he spoiled our aqua guard since then he has vanished.even after continuously calling him he doesn't pick our phone.he comes to do the servicing in other houses and hotels in mirik but he doesn't come to our place.we have to send him messages through other people.in whose houses in comes for servicing.through them he promises to comes but always escapes without servicing our aqua guard.we have made several phone calls to service centre of aquaguard in siliguri and darjeeling but they speak so rudely and say they will send a technician but they have send no one till date.it was a great mistake to have installed eureka forbes aqua guard.the servicing is worst and the service centre people are rude and arrogant.please help we are having a lot of difficulty regarding drinking water.

The complaint was lodged on 2nd sept, complaint no 72952016.my name is Roma trikha, staying in AIIMS faculty housing, my husband being prof in AIIMS, RESIDING at 419 Khelgaon Delhi . The complaint is closed on 4 the sept without resolving .inspiite of following up with a person called Hassan the eureka executive, and franchise Harinder .after 4 /6days 50 calls to each, a person is sent some thing is done and again we are back to zero ...the problem not resolved . A friend for life or enemy for life .TORTURE TO BUY RO FROM YOU . My questions... Do I pay AMC for this Is it my job to call daily to follow up Are your executive being paid to be in hand in glove with franchise We have our jobs too instead of calling your company / call centre, who behave helpless and say sorry complaint is closed . How a complaint is closed without resolving What action company takes on such cheating Are you paid to cheat because last year I was being harassed by some NEHa Siikka, now Harinder and every time a franchise is blamed ???but we don't decide franchise !you do . So what choice do we have . Is there any penalty clause on them . Will they pay me back for harassing me for month ..still unresolved . I am buying Billerii jar every day since 3 rd sept ... What power do I have to take action against them .or just wait for some MERCY of eureka forbes AS I HAVE ALRADY PAID AMC SO I HAVE NO CHOICE . ROMA trikha [protected]

I would like to share my experience with Eureka forbes services in Bangalore. It has been one of the most horrible experiences ever. I had approached Eureka forbes for the home security solution a year back, at the very beginning of the construction of my home. The salesperson was very prompt at collecting the entire bill amount at the beginning itself promising that all the equipments will be delivered within 2 weeks, but that never happened. Only after few calls to the sales guy bursting out at him, we received the equipments but not all of them. Then, at regular interval it was us who had call him to check on the wiring and all the other details... we never got a prompt response from Eureka forbes. At the beginning we were promised that there will be drawings given to us about the wiring and other details, it never happened!!. Finally a technician came and directed our electrical guy about where the wiring needs to be done. And now after the home is done completely, the technician comes and fits the electronic doorbell, video calling bell.. all wires to be seen outside...it is all a mess. And guess what more the sensors were still not delivered till yesterday, when we try to reach the sales guy, either he is not well or he would say a technician would come in couple of days...and all this we need to find out calling him. We never get any intimation from them directly. This is the plight of the customer service of a very well know company "Eureka Forbes". Now, the door sensors are not fitted properly, all the wires just hanging out here and there... this is not a planned way of working at all... we are very disappointed with the way the work was carried out at our place. We had planned to get this much before our home started thinking everything will be in place... Now it looks like a shabby place with the way it is done.. I am sorry to say but we are not one of your 10 million happy customers that you boast of in your marketing. We want somebody to really take a look into this matter. I will be raising a complaint on the same shortly with you senior management

I have Aquaguard Total Protec+ model of Water Purifier. I had renewed my AMC on Jul 31, 2013. The service person suggested that filters can be changed after a month. So I renewed my AMC, and I called the service centre on Aug 23rd to raise a request to change the filter and the tap. From then I have been constantly calling the service center. Each time they apologize and raise a new request, but no one has called or turned up so far. Its more than a month now. I have sent an escalation mail, still no response.What kind of customer service is this? This nothing but cheating by Eureka Forbes. After getting AMC renewed, they do nothing. I would not recommend Eureka Forebes to anyone. The service is extremely poor, the worst I have come across so far. It did seem good initially, but not any more.

i own an Inoa model water purifier bought in 2006. i had been having maintenance contract periodically and the service was excellent in Pune. i moved to mumbai in 2012 and the exisiting maintenance contract was transferred to mumbai. the service personnel from Airoli branch visited after rigorous followups. they never returned to complete the contract activity of filter replacement and necessary cleaning. the money has been taken in advance and even today i am chasing for my right to eureka forbes. the customer service keeps giving false promises and the service heads donot respond efficiently. i dont know what to do as i have small kids and its very difficult to manage when it comes to their health and safety. due to monsoon, the water in navi mumbai was bad and they already got affected. the service personnels are least bothered and donot carry accountability. this is least expected from such a reputed company and they have 2 standards in 2 different cities. my consumer no is [protected], my consumer complaint is on 30.08.13, ref no is 72914018 to Mr. Shyam. also spoke to hemant gaikwad, head of service in this navi mumbai area. look for corrective action or refund my expenses incurred.

We have a Eureka Forbes water purifier which is in under full service. Our machine has stopped working due to a certain spare part problem. We have made a complain on 2nd September 2013. However there are 2 complaints regarding 1. Their customer service has been giving us false promises. 2. Till date this has not been taken care and today is 21st September already. Pls call us on [protected]

I am Anand Sharma Residence of House No. 103 Phase -1 Housing Board Colony Baddi Tehsil Baddi Distt Solan (H.P.) I am purchased a Aquaguard Enhance RO water purification systems on dated 21.10.2012 my Enhance RO water purification systems after one month six time defected to Pump, & reject water control vale , and other equipments. I am contract the head office shimla phone no [protected] But my problems is not solution & I am purchased through Mr. Deep chouhan marketing worker baddi. I am contract to Mr Deep chauhan mobile no. [protected], But my problems is not solution Change of Membrane (TDS Reduction) I am mentally upset in this matter one month and my brother in low Mr. rajiv Chand residance of ward no. 2 Baddi Diatt Solan (H.P.) same problems & same model Enhance RO water purification systems. He is all ready complaint to Consumer complaints to Indian consumer complaint forum, Kindly solution my problems.

Dear Team,

I Nilesh B. Thakare, Eureka Forbes Customer no- [protected], Recently purchased (on 27th July-2013) Enhance UV water purifier system which is bad condition since installed.

No auto water cutoff and leakage of tank. This issue started since system installed and 3-4 time service engg visited and replace sensor inside unit but still issue in vain..

After many follow-up & call around the service desk(complaint no- which I have made on 19th Aug-13-BB01D16045.) FIRST Complaint made on 8th Aug-13. no proper help. Thus now it’s time to end of tolerance.

This is my final request that pl replace the unit with new one or return my entire money which I have paid.(INR-11,990/-)

I have called and log complaint with :-

1)On your Eureka Forbes Portal:-
2)Goregaon East office :[protected]
3)Mr.Sunil Yadav:[protected]
4)Service dept:[protected]
5)Girish Nair :- [protected]
6)Geeta Iyar :- [protected]
7)Ombudsman for a solution :[protected]

I have tried enough from my end as much as possible but no response yet. Every time wait for 2-3 days and its goes more than months.

Nilesh Thakare-[protected]

Dear Sir, I wish to state that i have purchased a new water filter model Enhance recenctly, during the sales your sales representative confirmed that the old Machine will be taken up the Company @ Rs500/- for which they will effect the payment through office. In mean time the Machine has been delivered and also it was put in to service. Even while delivery of the Machine they have confirmed that there is a sepearte depot for collection of old m/C and they will contact us. But no one has contacted and i have made several calls to your local office at Chennai,but no use. Again after some gap i have contacted local people for payment but they have confirmed that they are waiting Checque from HO as soon as delivered it will be hand over to us. But no use at all. Again called your local office Mr Punthan he has confirmed there is no such a facility is not available for taking back the Machine. I need to return my old Machine with appropriate rate. Please confirm.

I am Rajiv Chand residance of ward no. 2 Baddi Distt Solan (H.P) my mobile no. [protected], I am Purchased RO Enhance model Dated 22.10.2012 But RO is not Proper (TDS Reduction) I am complaint to mobile no. [protected] Mr. Deep Chauhan aquaguard water purifier ro markting baddi worker He is not resolve the problems I am complant to shimla Aquagard office this is not solution my problems

I have purchased the new unit of Aqua guard enhanced RO+UV water purifiedand It is lying in my home for last 10 days. I have raised a complaint[protected] and everyday I am calling customer care for sending the service man for installation, and so far nobody has come. Very poor response to customer needs. I am regretting to go with Aqua guard now. Hopless service!!

I am staying in Indiranagar area of Lucknow and purchased Aquaguard Classic on 19th February 2013, the serial no. of the product is 2077344. The product was sold by the sales representative bearing a CSS Code of 9013894 named Mr. Ashok Tiwari (Divisional Sales office: 7-P, Dalibagh, Butler Road, Lucknow-226001). I started facing the problem of stomach ache, diarrhea and colitis after a month from purchase. So, I asked the same person to replace the product with Aquaguard Enhance RO+UV. But there is no action taken by this fellow after a lot of phone calls also and if by-chance he picks up the call he tells me that there is no such model available in his office. Even he has not send any service representative yet to change the carbon cartridge. Now when I used to call him he doesn't even pick the call. He also told me that he can only change the model from his division and any other sales person cannot change this model from his respective division, that is why I did not approach to any other unit division of eureka forbes in lucknow. But now when no action was taken from his side I am forced to write this complaint. Kindly take a prompt action to change the model ASAP. Regards Yogesh Sharma B-18, HAL Township, Faizabad Road, Lucknow-226016

I have been using the Eureka Aquaguard RO Total model for the past 5 years. Everytime a customer service request is placed for service or for dismantling and reinstallation, it requires multiple follow up and the agents never turn up. My customer id is [protected]. I renewed the AMC contract this year on August 8th. The unit was not functioning and when the service guy came he told the filter has to be changed and informed to renew the AMC. We went by his words, renewed the AMC and the unit functioned exactly for 3 days. After that it dint function. Again I logged a complaint on Aug 28th - complaint no[protected]. The complaint was closed on Aug 30th. Nobody turned up. I got frustrated and logged a complaint on Sep 2nd[protected]. I had to call up the customer service multiple times to have a guy come and have a look at the fault. A guy came on Sep 5th. Told few parts were not working and he will come on 6th or 7th. He did not turn up until today. When i called up the customer care no again on Sep 12th, the customer care guy informed that this was again closed. I was really frustrated since they gave the same answer everytime that somebody will come and take a look. It has been over 30 days now since the equipment is functioning properly. Every day for my regular consumption I have to spend 50 Rs for water in addition to paying the AMC. I am extremely stressed and unhappy because of their behaviour and their dont care attitude. When we are in AMC, they have to stick to the SLA time and the complaint should not be closed without customer's approval. Please take appropriate disciplinary action against this company.

I, Sri Upen Sarma have purchased a water purifier vide receipt no[protected] or[protected] which ever is valid(as not clearly visible in the receipt) on dated 11-07-13. But I am unable to use the said machine due to some unavoidable problems as it has been noticed that some ants like elemets blocked the path of that Machine. I have placed number of complaints before the Agent of your Company and I was told that it was manufacturing defect. Now I request you to replace my machine or cash back my entire money at your earliest possible. Otherwise, I would bound to go to the Consumer Forum for justification. Thanking you MY ADDRESS-SRI UPEN SARMA, MAYANANDA APARTMENT, 4A, SURVEY, BELTOLA, GUWAHTI-781028, PHONE NO-[protected]

Bringing a poor experience to your notice . We have an Aquasure purifier. We received a call from Chakala, Andheri (E), Mumbai centre demanding our address to offer a discounted Aquasure purifier. We politely refused to give our address as we didn’t want to. He used bad language in reaction to the denial. The company needs to learn basics of valuing its clients before exposing their customer database to its untrained franchise staff. VERY P O O R!

I have bought aquasure UV water filter from Dist Chandrapur, Maharashtra last year. About three months back water flow stopped. Have called the local dealer and they said that the electronic circuit PCB is damaged water has gone in, it has to be replaced. After a month they said the spare PCB is not available and asked me to lodge a complaint. I lodged a complaint and my Reg no. is [protected] and consumer no. is [protected]. Still there is no response. I have talked to Aquasure -Nagpur office, Pune office but to no avail. You are requested to look into the matter urgently. Thanks A Burman, Qtr no SA1/3 Manikgarh Cement Po Gadchandur Dist Chandrapur 442908 Ph [protected] & mob. [protected]...

dear all i am going to take a legal complaint against ureka forbes. because i have purchase a vacuum cleaner frome ureka forbes shimla i am use it only 2-3 time after that i was not working and i am complaint for your service providers many time no body will come for this. i am complaint for this for 10 months no body can not for service and not pickup my call tel me about it. Amar c/o R. L. Sharma House No 16 Raura Sector 2 Bilaspur Himachal Pradesh

I decided to go for an RO water purifier and then suddenly made a big mistake of chossing Eureka Forbes. But that mistake was due to my good experience in past with this company. Anyway, I ordered Aquaguard Enhance Green RO worth 14.5K (INR) on 1st Sep'13 & it was delivered within 2 days on 3rd Sep. I was happy but my happiness was short lived, cause i made a mistake of making the payment while it was yet to be installed. The guy who sold me (Mr Yogesh: Mob no: [protected]) said that the plumber is working nearby and he would be at my place within an hour. He himself would come to get that done. But since then, i have been calling him and customer service and each time given a new complaint no with a promise that it would be done "today". The guy who sold me doesnt even attend my calls. Complaint no: 88825138, 88828838, 88833395 All i want is a refund of my money

I purchased an Eureka Forbes water purifier from M/s Bapat Enterprises , Nagpur and was told thst it would be installed within 24 hours. Being a single parent i requested them to inform me begore coming to my premises. Even after 30 hrs i have not received any phone call from the comoany person about the installation nir the dealer has made any arrangement for its installation. They have taken the full payment and now i have to run after them to get it installed.Please provide as much information as possible...