Eureka Forbes Complaints & Reviews

i buaght 'wet and dry vacuum cleaner machine from eureka forbes limited,
after 1 year i chnaged its faulty motor,
again after 1 year its replaces motor again stopped working,so i complaint againts it and gave it for repairing,
service centre person ask me to procede for replacing motor ,

so i gave it for replacement in july 2012 [at virar(west) centre],

till date (4 months gone) i havent...

Purchased a water purification system in name of my wife (Mrs. Anjana Mathew) from Eureka Forbes Limited Model Name Aqua Guard Sensa SMP+ bearing a D code - 12244 S.L. No. BD[protected]. A cheque (No. 021387 of SBI India) amounting to Rs. 18990 was issued in favour of Eureka Forbes Limited on[protected] for purchase of the same, a consumer ID - [protected] was created and a receipt bearing No. 060129 was issued but a proper Invoice is still...

We bought a New Aquaguard Infiniti water purifier on Feb-12.
It was having some problem and stopped working on 7-9-12.
I registered my first complaint on 8-9-12 on the local distributor name Rahul ([protected]) at 9:45 am. A technician from Reddys services, Kamothe came and investigated on 9th. He just shaken the wire and remove some connections and put it back. He finally told that the switch board got to replace. He told me...

Dear Patrons,
Please beware of very Bad servicing of Eureka Forbes products. I purchased a AQUA Sure Nano more than 1 month ago and after several calls and follow-ups, the Installation Executive visited by residence in Cooke Town.

The installation was done but the AQUA sure does not work till date. I have been calling up the customer care center almost every day for the last 2 weeks,...

Subject --- Replacement of pumping set CP6 of Aquagaurd Classic
I have an Aquagaurd classic model which is under the service CONTRACT RECEIPT NO.[protected]. DATED 16/01/2012. On 1/10/12, my filter pumping set CP6 model was not functioning so I called upon for their Service franchise agent in the name of EURO SMART SERVICES- 73, ASHOK NAGAR, SIGRA, VARANASI. Earlier they used to say that we will serve you by today or tomorrow morning...

We bought Aquaguard RO from Eureka Forbes in May 2012 thru Direct Marketing ( door to door). The Sales Executive was continously nagging us to sell this product and was boasting on their wonderful service support.

He was promising of excellent service qulaity all the time and was telling life time warranty as their was an offer in May 2012 for the company's 25th Anniversary.

But in practical they dont keep...

I registered my aqua sure aquaflo dx for 2 yrs annual maintenance plan 26 Sep 2012 to 25 Sep 2014 . agent sanjeev Gupta from eureka forbe helpline customer in ranchi . my aqua sure PCB AND CANDLE NOT FUNTIONAL not repaired .yet he has taken 2400 Rs and gave me receipt voucher. but now he not attending my call nor attended by helpline centre of ranchi.
....

MENE AQUAGARDE RO UV WHATER FILTER 3 MAHINE PAHELE LAGVAYA THA KHUCHH DINO TAK TO THIK CHALA LEKIN DERE DERE EAKE KARKE COMPANI WALO NE KARAB HONE KA KEHKAR SARE FILTER BADEL DIYE JO FILTER VORANTI MAI THA US KO BHI PASE LEKAER BADLA 4 DAY SE FILTER KHOLKE COMPANI KA MACENIK KHOLKE CHALA GAYA OR AABHI TAK THIK NAHI KIYA MANE FILTER ISLIYE LAGVAYA THA KI MERA PARIVAR KHARAB PANI SE BIMAR NA HO LEKIN COMPANI WALO NE MUJE JO FILTER DIYA HAI...

i Purchased a Aquasure Crystal water purifier in the year 10. it worked good for 2 year and after 2 years, the 2 catridge's were changed as the water is not purifing properly, later after changing the water is not purifing properly, there is no difference in the purified water and the tap water, the service person is arguing that he cant help with that as our area is not getting pure water, he got some meter with him and checked both...

I bought a Vaccuam Cleaner on July From one of the agent. He committed to provide the service to us and said the final bill will be reaaached to me within 1 month from Mumbai office. Its almost 3 months and we did not yet received the final bill as wel as any service from them. Is there any way of tracking the time line for getting the bills....

I wish to make following complaint of cheating against "Mark Enterprises" a Franchise Sales Dealer of EurekaForbes, Near JMD Garden, Islampur, Sohna Road, Gurgaon (Haryana).
I purchased RO system Aqua Guard Total Duo from above dealer vide bill No 2618 dated 8th November, 2011. The sales representative Mr R K Pandey assured and promised me at the time of sale that the left over AMC charges of one year against my earlier...

I owe an Eureka forbes Aqua guard which is not functioning since 1 month . after logging complain on the number[protected] in the month of Sept 12 till date no one has turned up for service or Repair. i am into service contract with them for 1 year and they dont even answer the call.

IS THIS THE WAY THEY SHOULD TREAT THE CUSTOMER AND I QUESTION THEIR RESPONSIBILITY !!!!!!



sneha.p.tiwari;br...

Aquaguard classic: It is not working for last two weeks. Contact with J Ahmed of Tinisukia branch office. I Have two year maintenance contract from 03/01/2011 to 02/01/2013. what is the reason for not attending the problem. I am very sorry to say that the service provided by your company is very poor. To solve a customer problem it should not take so much of time. I will go for consumer court if not solve within two day. J Ahmed told me...

Last one week i have been approaching customer care but no response from service executive.
Till date my complaint lying unattended. Please do not buy Eurekaforbes Products....

Am Rakesh, we bought aquaguard Total for Rs 14990 on[protected].The warrant card agreement states that 12 months from the date of installation the warranty will be applicable.
Problem :- The machine did not work properly from the day it had been installed.Since we were confident that aquaguard would replace the machine ,we had logged a service compliant which was attended by a service men.But the problem continued,with repeated calls...

I have complait on 24/09/12 for my Aquasure ivory water purifier, my complaint no is 68306661 but till date no body attend my complaint.and almost everyday i am calling customer care number but same answer we are attend you or give me one day time i am assure you,we forwarded your request etc..etc..

bad thing is that i have already paid AMC charges in advance so i have to bear this non sense things cos i think company is only...

DEAR SIR,WE HAVE INSTALLED A WATER PURIFIER OF THIS COMPANY AND AN AMC WAS GIVEN VIDE RECEIPT NO-CP[protected],FOR THE PERIOD FROM 19.8.2011 TO 18.8.2012.THE TECHINICIAN WHO ATTENDED HAD CHANGED THE IRON CARTRIDGE AFTER COLLECTING 4065/-BUT AFTER THAT, NO ONE HAS APPROACHED US FOR FURTHER SERVICE FROM THE COMPANY'S SIDE EVEN AFTER GIVING THEM REPEATED REMINDERS.
NOW AS THE AMC PERIOD IS OVER, THEY HAVE AGAIN APPROACHED US FOR...

Sir,
The Under mentioned Machine make was purchased by me on 26 Jan 2012 from
MAKE:- EUERKA FORBES
MODEL :- QUICK CLEAN
COLOUR:- BROWN
SLNO :-

DATE COMPLIANT NO CALL COST
260912 68352436 7.20/-
290912 68352436 7.20/-
011012 87713530 7.20/-
051012 87733359 7.20/-

2. The...

Eureka Forbes has worst service in Pune. i brought Aquasure RO + UV on 28/9 got installed in 30/9 17:00 and started leaking and water flowing everywhere thereafter. 4 times technician came after literally 50 calls. Every time they came they tight the valve, work with circuit but in vain. they told me about major fault and manufacturing defect but don't ready to give written feedback or ready to replace against existing warranty. now...

I have purchased Eureka Forbes Aqua Sure Water Filter Aquaflo Dx Uv four months ago.All of a sudden the water purifier stooped working.i gave a complaint on customer care on 29.09.2012. The technician had come to repair it but said that he did not have the spares ( some kind of circuit) to repair it.I called up customer care many times but still my problem is not solved....