Eureka Forbes Complaints & Reviews

I had purchased a product (Aquaguard enhance RO) from eureka forbes during april 2012..The sales person collected the cheque +cash(14000 INR) and told that bill will be posted through courier.Till(22 aug 2013)not received.complaint registered but closed by themselves.I left out that issue...in between the warranty period (1 year) more than 5 to 6 times product fault....for each fault they take around one week to attend with a un experienced person...finaly waranty period gets over they told to pay AMC....for that AMC collection and to change filter they take their own time...I paid 7900 INR by cheque for AMC on 29/06/2013 for two years..again product fault on 18/08/2013.complaint registered on 19/08/2013.till today (22/08/2013) no response from eureka forbes for attending the complaint.when we call customer care only reply, with in today they send person for solving the issue.in their website they kept 4 steps to solve the issue...(it will take around 1 month)

comment;very very worst after sales service

Dear Sir, This is A.S Sethi residing at b-27 shamnath appartments, 12 shamnath marg, civil lines, delhi. I have been using reviva filter for more than a decade.the serial nmber of my reviva is 0000543. We have been receiving AMC from your dealer Mr singh, whose contact numbers are 23824481, [protected],Under contract receipt number[protected]. I wish to complaint against your area service provider who fails to show up even after repeated calls and messages, which shows eureka forbes in a bad light. I have paid AMC for 2 years and which is yet to expire 29,11,2013. I expect you to take this matter seriously and hope to get a quick positive response from your end. Thanking You Yours Faithfully Ajit Singh Sethi [protected]

I have purchased a Aquaguard on 2012 and it is one year service free. In second service on 14.08.2013 One unskilled technician came and open the machine and unable to fit it properly so the music system of machine is not working. When i complain again on 17.8.2013 and several reminder to customer care Reg no- [protected] Cust No-[protected] but till date 21/8./13 no response. It is matter of drinking water.

I purchased the product in the month of July. The delivery boy did not gave the invoice and coupons. When I tried calling the Sales person, he assured me that he will provide it asap but after no. of followups, he kept me assuring but not delivered coupons and Invoice. I called Eureka customer care and lodged a complaint on 3rd Aug 13 (Request no[protected] and they assured me that it will be delivered withing 3-4 days. I missed to followup in between but when I called there customer care again on 20th Aug 13, they said they are working on it but it seems that they had forgotten the request. Eureka is pathetic in its services. The customer care executive was very casual and said ok...we will look into it and get back to you....in a very casual manner as if he doesnt care.

Hi I asked for a RO candle which cost Rs. 355 and their service charge is Rs.425. I said the sales person I can myself replace the candle so I don't need the service. But the sales person is tell the charge is for delivering the candle . I'm not able to accept this . So the candle cost is Rs.780 Regards Sivagami

we bought vaccum cleaner thru a salesman named deekshith. while giving demo of vaccum cleaner wet n dry this deekshith didnt told us that we have to remove filter otherwise motor of vaccum cleaner will burn or damage. we were using as per demo he gave , then the motor got damaged i mean it got burnt from inside one day after 7 months . and the filter is also damaged since we dindt removed before wet cleaning. now we called him and said that motor is damaged how it happend with in one year of the warrenty period. he refused n told us i didnt gave any wrong demo. he just lied on our face. he told we have to pay 2800 for new motor and new filter . why we wil pay ? it was not our fault . he gave wrong demo. the other thing he promised us for free bag with the vaccum cleaner he dindt gave that too . he is doing false promises. one guy by reddy came to chek weather we got bag or not but i told no the company is keep on telling us that tehre is no stock of any bag . they dindt agve us any free bag till now we bought vaccum cleaner on 14th december 2012. now i will not a pay a single rupees to this comapny for any exchange of the parts . we gave for repair the vaccum cleaner to the same deekshit on 1st agst 2013 he told he will be delivering us vaccum cleaner but till now that person did not came with my vaccum cvleaner . where is he i dont know i dindt called him . i want strict action should be taken on this deekshit his phone no. is [protected] n he will pay the loss 2800 n bag from his poket . why will i pay becos of his fault . without proper traing how he came gave wrond demo to us nd promised a bag n dindt gave us. pls help me

I purchased Aquaguard Enhance model water purifier 2 months back and it was not working since 1 month, I started complaining to customercare [protected] more than 5 times , spending more than 100 rs.to call, sometimes nobody responds, if responds they talk so politely and saying they SMS complaint no.which they never give and no tecnician calls us regarding complaint.this is the way, world's paani ka doctor is sick himself and asking us to go for other outside doctor.Today , I called again and mr.Prahlad from Bangalore responded and gave complaint no.72600727.He says some technician will be calling shortly.He told me 2 more complaints were recorded previously from my phone no.[protected].Right now, we are getting mineral water from outside , keeping pani ka doctor idle inside my house.This is the way Eurekaforbes customercare is functioning so effectively with useless people as employees.
I am also trying on this forum leaving the result to God.

Purchased a water purifier in February 13, since than developed problem 6 times, almost having problem every month. On that there is poor service to increase your suffering. Complaint is Always attended on 3 rd day n then they don't have parts to be replaced so this repair process takes 7 days every month.....is there any solution to this problem of every month

I have filled the annual maintenance contract form and still after 1 week there is no reply from the department and nor they have turned up for changing the filters and installing the wall mount stand which I requested from them. And now the water discharged from the purifier is not up to the mark. I am very much disappointed with the service and I now really feel that i made a big mistake in choosing Eureka Forbes over KENT.

On July 3rd eureka forces sales executive around 7 pm came and mesmerised me and asked to buy a vacuum cleaner. Hence we punches the same. He assured that the demonstration. Will be done once we purchased the cleaner.the cleaner was delivered after enormous confusion by delivering a cheap costing another instrument and replacement after number of complaints . From that date I am asking for demonstration and request for using the cleaner. Till date my complaints have not been attended(15/8/13)
the cost of cleaner is RS 12500/-. I request all of you to be carefully in buying any equipment s fromEUREKA FORBES ANY INSTRUMENT EITHER IT IS WATER PURIFIER OR VACUM CLEANER

I have purchased a Crystal water purifier model of Aquasure on 21 September 2012. It has 1 Year warranty.

I have registered a complain regarding not working of Crystal Water Purifier on 22 July 2013. The complain number is 72317779.
Till date, this complain is pending. No one care to solve the issue. Many times I called customer service center[protected] and [protected]) regarding my issue. Also I have discussed my service request and issue with Mr. Sanjay Jaiswal (M : [protected]) at baroda service center many times but complain is still unsolved.

My E-mail address is [protected]@yahoo.com

We purchased eureka forbes water purifier on 15/07/2013 from ernakulam. However 1 week later from the installation the unit is not working and the worst thing is that the unit started leaking. Not knowing what to do, called the local service centre from where i purchased the product here in ernakulam. But its all in vain.
We called the sales agent regarding this issue and he said "i will report this matter to the office and will contact you soon." but nothing happened. Again we called the Area Manager and complained the same issue to him. He too said "We will send someone from here for service in 2 days" but no one came. We have called them more than 20 times.
Now its been more than 2 weeks that i have a faulty eureka forbes water purifier and the fact is that i havn't received any service from eureka forbes team so far.Frustrating.
It seems like they dont have any seriousness for how its feels to a customer for paying for something and doesnt get the value for the money paid. I'am very Upset.
So I kindly request the Hon'ble Consumer Court to take appropriate action against the Eureka Forbes Ltd., and the service centre at Cochin.

Details of the People involved in this:
Sales Agent- Nithin([protected])
Area Manager- Devadas([protected])
Office:from Where i purchased the unit[protected]

Details of purchase:
Paid by cheque from ICICI bank for Rs 11990 on 15/07/2013
Receipt no:325 & SL No:009234

Thanking you
Prabha Raveendran
[protected]

Eureka Forbes salesman Mr Dhananjay Sonawane promised to give gift coupon on buying vacuum cleaner. Bought the Wet & Dry vacuum cleaner on 15-May-2013. But even after repeated follow ups, have not got the gift coupon or payment receipt. No reply from customer service email or Abhijit Gavli (dealer).

• I bought Springfresh DX RO waterpurifier from aquaguard in Dec 12. Its still within warrenty period. On dt. 2.8.13 the water dispenser ( tap) broke. I called the costumer care of the company on the same day. My complain was registered. Complain No. is 72543009. I was assured that the mechanic will be send within 2 to 3 days and we will have to bear the cost of the water dispensing apparatus . Nobody was send to do the repair work. Thereafter I called the company people twice and every time we were assured that they will send someone within 1 or 2 days to do the repair work. But till date nobody turned up to address the complain. At my home we use water from borewell which is very saline n inpalatable . Since the tap is broken we have to buy mineral water for our daily use. All this is causing great incovenience to us and added monitery burden. Please look into the matter ASAP.

I have shifted from Bangalore to Hyderabad and I have been calling Eureka forbs customer care for reinstallation of my AquaGuard daily. This has gone over a week. Every time they say the person will come within 24 hours at my home to install but no one comes and no calls from Eureka Forbs. I purchased the product one year back.

Purchased aquasure on 26th feb 2013. it stopped working on 18th july, called customer care registered complaint. mechanic came and checked and told to install some part costing Rs.2200. So why this was not mentioned during the purchase. After no engineer or mechanic turned back. i called them several times but im getting the the answer from Mr.Shreekanth that we will do it as the part comes to us.

I would like to mention that your after sales service is pathetic and i will not recommend anybody to buy the same. So to sustain improve yourself or you will be vanished from the market.

I have an AMC for AquaGuard RO. After getting the money, the company does not bother you. I made a complaint on the product on 5-Aug-13 and till today 10-Aug-13, none called or turned up. I had to call back (their SLA 24 hours). Should never buy product from them. I would strongly recommend everyone to boycott Eureka Forbes products (whatever it may be). Pathetic response from the customer care (!@#$%^^&&) personnel (compliant number[protected]

Hello,

I purchased a unit of Eureka Forbes Elegant RO in September 2011. The product has been working fine so far, and the company had impressed me with its customer service the first two times. Like it promised, I didn't have to call anyone for servicing. The company sent an engineer on its own when the servicing was due. However, since then I have had to call every time I need to get the unit serviced, which is fine.

What is not fine is that as promised the company doesn't respond to the service request within 2 days. No one even calls up.

On April 24, 2013, I raised a request (complaint no. [protected]) and then I kept calling every few days as follows:

April 26, 2013: First escalation, complaint no. 71132784

April 30, 2013: Second escalation, complaint no. 88409924

May 2, 2013: Third escalation, complaint no. not available

May 3, 2013: Fourth escalation, complaint no. 88418390

It took them 11 days to send someone to my place.

Then there was an accident and the tap started leaking, so I called up customer service again, on May 18, 2013 (complaint no.[protected]. I called up three times after that: May 22 (complaint no.[protected], May 24 (complaint no.[protected], and May 27 (complaint no.[protected]. Again, the response came after 10 days.

This time I decided to use their online system. On July 30, 2013, I raised a service request (no. E7FAC12669). Again, there was no response except for an automated email. I escalated the complaint on August 5, but there was no response. Today, August 9, I tried to escalate the complain to their Head of Customer Care, Ms. Vinath Hegde, but the system doesn't seem to be working. All it does it keep asking me to escalate the request but doesn't accept the complaint :).

I am thoroughly sickened by this company. The last time I had logged a complaint on http://www.consumercomplaints.in and also on Facebook, but still, the company is doing the same thing shamelessly.

I wonder if I should just dump the unit and switch over to another company.

About a month and a half back a Eureka Forbes guy named Jayantilal issued a contract for servicing my Aquaguard Sensa water purifier. I paid Rs 8170/- to that guy via a Canara Bank check.
On the day of the contract I was promised replacement of the cartridges of my purifier within one week, but nobody came to do that. Then I contacted the local Eureka Forbes office and I was given repeated excuses such as unavailability of parts, technician out of town etc.
Once I was told that they are sending a junior technician but they won't be responsible for any damages to my purifier.
Then I turned to the Euro Helpline number on 22nd of July when I was assured service within 2-3 days’ time (Complaint number:[protected]. I followed up on that complaint but every-time I was given a timeframe in which a technician would arrive and service my purifier.
There were two instances where the guy on the call hung up on me saying "Do whatever you want to do" to me. Then after constant complaining I was told that my complaint is being high priority and someone will arrive at my place within 6 hours to service my purifier (New complaint number[protected]. When that did not happen, I called up again and again I was told the same thing only this time the time frame given to me was 2 hours. Obviously, keeping up to their habit, nobody arrived to provide the service.
Now the next time I called, I was given the contact number of Mr Vivek, who as I was told looks after the service operations in Mumbai. On contacting him, he again forwarded me to the same local service guy whom I was contacting initially. When I again called the local service guy someone named Mr Dhananjay picked up and told me that the technician is out of town and will come in 4 days’ time, but then again nobody came and on calling again, they repeated the same old thing that a junior technician will come and they won’t be responsible for any damage to my purifier. Now the situation is such that My Dhananjay is not answering my calls, Mr. Vivek is giving me assurances and the helpline is hanging up on me.
I would also like to add that because of the delay in service by Eureka Forbes, the water taste of the purified water has deteriorated. I will hold Eureka Forbes responsible if someone falls ill as a result of drinking that water.
The bottom line remains that my water purifier is not yet serviced inspite of paying up more than Rs 8000, which I feel I have been robbed of as I got no service for that money’s worth, just some complaint numbers and many assurances.
So to summarize, I have experienced the worst consumer experience of my life with the rude employees, the substandard service and not getting my money’s worth.

Hey Guys,
Can any one from Eureka Forbes management tell me "How long it takes to get a Formal purchase document" for a Water purifier?
We purchased one on 26-Apr-2013 (Enhance UV+) but still did not receive purchase document. When contacted Sales rep (Mr.Ritesh Das) he replied it takes 90 days normally.
IS THIS NORMAL? >>>> May be for Eureka Forbes who are ONLY interested in selling products & less careful on providing SERVICE.