Eureka Forbes Complaints & Reviews

Sir,
I have renewed AMC with Eureka Forbes vide Contract No. 18555525 dt. 18.09.2011 through Rimi Enterprises, H-2 Block, Kidwai Nagar, Kanpur

I am sorry to inform you that No Body came to service of the same till date. in connection with that I made a call to Rimi Enterprises but no response was given to me. The ON-OFF switch of my machine is also damage. In previous AMC about one and half years before service executive...

Respected Sir,

I would like to exhibit my worst experience with aqua guard water purifier service people in vela cherry, Chennai. Since 2007, I am using TOTAL RO machine and also AMC.Last month, we moved from adambakkam to vela cherry, Chennai and paid 350 for re-installation at new location.Once, we gone through the AMC documents and found missed one service. We registered the request at their call centre and committed with...

have bought a water purifier cum cooler last september and am in service industry but since first month after buying it the service man told me i will have to pay for new filter every month which i have been doing so however since 7-7-12 the machine has got spoilt and there is no water coming out .
my complaint no is 87257560 and till today no 1 has been attending the complaint although i have been complaining bevery day which can...

Summary:
- 4 weeks, Detox air purifier NOT yet fixed
- Made 15-20 calls made so far
- Sometimes calls on mobile not picked up
- Typical answer I get is waiting for parts.
- Why purifier is not working is still NOT identified. It will take additional time to fix after cause is identified.

Event Log:
- Logged complaint 4 weeks back. Customer service had hard time to understand that there...

It is to inform you that i got aquasure crystal water purifier installed on 17th december 2011..in last 7 mnths nobody from aquasure turned up for service which they promise while buying it that they will do it 3 times in first year for free of charge...i have been calling them since 4th july 'n' number of times..everytime they apologize,talked sweetly but with no effect..i dont know what is the matter from ther end...
I...

Sir, I have registered complaint at Sarthak Enterprise( Agent of Eureka Forbes), Lakshami Nagar for rectification of aqua guard . No one has turned up even after spoken to engineer and Sarthak Enterprise number of times. I have a very bitter experiance earlier with Sarthak enterprise since no proper attention is being paid.
After chasing with Sarthak Enterprise for three days, there engineer visited on 15/11/2011 and replaced...

I had purchased a water purifier of Eureca Forbes - Aquaguard Protec Plus RO from the authoriaed dealer Mr. Khande last year.. There are various problems like entering ants or insects in the tank even though the top is fitted tightly.. The water tap is leaking frequently... Even though free services are offerred by company, not a single servicing is done.. Various requests has been done in this regard, but till date no one had approached...

I registered a complaint for the maintenance of Aqua Reviva purifier a week back (16th july 2012 complaint no.[protected]. Even after repeated follow up, no service personnel has ever turned up till date. They always insist in renewing the AMC for which they do nothing useful. I really regret for choosing the product of Eureka Forbes and will try to sue the company for the loss incurred like purchasing packaged water and for causing discomfort....

UNFORTUNATELY I PURCHACE A WATER PURIFIER (R.O.) OF EUREKA FORBES LTD ON 30.4.2012. PRODUCT OF COMPANY IS WORST & NOT WORKING PROPERLY SINCE DATE OF PURCHACE. I LODGED A COMPLAINT ON 14.7.2012, BUT THERE IS NO RESPONCE FROM COMPANY TILL DATE (19.7.2012), IT SHOWS COMPANY IS INTEREST ONLY IN SELLING THERE KACHRA LIKE PRODUCTS, BUT NOT INTERESTED IN PROVIDING SERVICES. COMPLAINT NO. IS 67441365....

I purchased EUREKHA Frobes AQUAGUARD and put 2 years AMC
Control Receipt No. 17976705 Rs. 1750.00 from 02-10-10 to 01-10-12

Machine No - SAP [protected] AQUAGUARD (CLASSIC)

VERY POOR RESPONSE ...IN SPITE OF REPEATED TELEPHONE CALLS ....PROBLEM IS NOT RECTIFIED

NIETHER CARBON NOR CANDLE HAS BEEN CHANGED ......PL INSTRUCT TO ATTEND IMMEDIATELY....

RESIDENCIAL ADDRESS :...

Dear Madam/Sir,
With due respect, I would like to inform you that I have purchased a water purifier from company Eureka Forbes Ltd. and the machine name is Aquaguard Total RO Protect+ on 26th January, 2011. (Application no.- 015644). From primary stage onwards, I received a very poor service, the technician were not competent. However, after 1 year a person named Haradhan Dey from M/S Paul Enterprises (Franchise of Eureka Forbes Ltd.)...

I have taken one Nano RO water purifier and since 3rd July I am facing an issue with the purifier. I raised a Service Request # 67285966 with the Customer Care department on 3rd July. The service man said that there is a problem with the Membrane of the filter. I had been told that faulty membrane will be replaced within 2 days but till date that has not been replaced. I have been following it up with the Customer Care Executives every day...

This is with regards to me recently buying an Aquaguard for my new house. I purchased a new aquaguard model Aquaguard Enhanced on July 8th. The Salesman promised that the Aquaguard would be delivered and Fitted on Monday July 9th. The contact number provided by the Salesman was of Dharmendra and mob no. +[protected]. I tried calling him on his mobile. The mobile number keeps rininging but never gets picked up. This is always the situation...

I have the water purifier of eurekaforbes( aquaguard total reviva). It was installed in the date 11/7/12 at 3.00pm but after filling the tank it was leaking. I registered the complaint(no.[protected] of machine but till now problem is not solved.

I want to replace this machine otherwise I want to refund my money.

My experience is that eurekaforbes is not good company....

Friends trouble shooting with Eurekaforbs products/ Aqua Guard Reviva : I have purchased an Aqua Guard water filter, model Reviva, manufactured and marketed by Eurekaforbs. At the time of sale, I was told that there shall be quarterly service for the product. After one and half year the service personnel first time called on our house yesterday in pursuance to my request for service and advising us to change the nab & filters. The cost...

i have bought an aqua sure sure boil 18 ltr set . and its catridge need to be changed every four months . but for the past one month we are searching for the catriges and i am not able to get it. if i complain to their company . they say they would deliver it to our house . but rs 100 shipping charges. do we need such unwanted expenses . i am fed up with their service in this busy marketing chennai. i need a solution and i am not ready to...

I purchased the purifier - Aqua guard Total Enhance - D[protected] on[protected] .On the day of installation itself the unit was leaking.later the service person came and replaced something and the leak was over temporally.On the very next day itself the unit started leaking from every sides.As i reported this to the sales head Mr.Padma Kumar R his response was like "Leak, so what i will send the the service person" his way...

I, Hemant S. Sapre residing at Flat No. 401, Tirthraj Apartments, Vasna Road, Vadodara has bought Aquasure W/P storage UV from Sales Corner (Baroda) Pvt. Ltd., Radha Daya Complex, Manisha 4 Rasta, Old Padra Road, Vadodara on 3rd June 2012.

The original Aquasure was immediately replaced as it was not working and the one which we continued to use for last 1 month was giving teething troubles throughtout

I had...

Sir,
I have the Eureka Forbes - Infinity Water purifier purchased some time in 2009.
Last year in 2011 one person from Eureka Forbes visited us and convinced us to sign for a 3 year AMC for an amount more than Rs.3000 and promised that their service engineer will visit us every quarter in the year for the maintenance.
But it is been more than a year since the AMC was signed, no one have shown the courtesy of visiting...

Hi,

I'm Mohan from Chennai([protected]). I'm writing this complaint out of high frustration. I purchased the Aquaguard Enhance RO purifier nine months ago. Till now, there had been issues with machine, there had been services happening many a times. Even now the machine is not working, Every month the machine stops working and I have to run behind the customer care and service engineers. Service and Customer Care:...