Eureka Forbes Complaints & Reviews

5 years back Brought Aquagaurd I Nova and Used for 2 years and 3 years kept a side without use.
Recently For Re-Usage I made a Contract on 19/06/2013 for 2years from Aquagaud Service Center in Hydeabad
After that Problem started When Collecting water its Getting Bad(EGG) Smell in this Concern I made a compliant to service centers but the problem was not solved and now no customer care Department not responding to my request saying that it u will get problem solved with in 24 hours its goes on Now i had a question for the sake of drinking Pure water taken up aquagaurd by itself creating problem what kind of safe water we have to consume.

I is regretted to mention that I had purchased a Aquaguard Reviva water purifier in 2011 costing of Rs.12500. But, during warranty period also, the AC-DC adapter are being replaced for three times by giving Rs. 1500 each time. I feel Aquaguard company starts providing poor quality adapters with their product and cheated us by selling the adapters at high cost. This type of business strategy is not at all acceptable for such a big organization like Eureka Forbes. I would request to the competent authority to look into matter and provide me a good quality adapter with a refund of money of Rs. 4500.

Regards
Sudipta Das

I was given false info by sales man Sunil net key from aqua guard,he said this product features uv+ RO but machine I have got is only RO. No proper service or installation is done. After drinking water my kids fell sick and had to be rushed to hospital as they got diarroehea. Ideally they should have told me to run and empty the tank 2-3 times as RO membrane has impurities. Now when I m trying to return the product,they r saying hey will send the technician and he will check the machine. I have lost trust in Aquagaurd and want to RETURN this product and I want my money back.

I called a Aqua guard dealer (Mr.Raja) from Chennai - tambaram Area on 30th of June and discussed with him for my need like I need a RO + UV purifier. He send a Aqua guard customer representative with a AQUA GUARD ENHANCE RO + UV model. Here the beauty is I didn't ask him to bring the purifier.

Representative came to my house and give the Purifier and asked me Rs, 15490. I asked when the product to be installed? He said like technician will come next day only and I need to pay the whole amount now. I told him like, I want the product to be install today otherwise i don't want the product. then he asked me advance amount, I gave Rs. 5000. He left from home and come back in one hour with a technician. Now they come with out the stand for the purifier.

I told him from the beginning that I need the product with stand. He promised me to placed the stand by next day and installed the water purifier in the floor and finally he asked the balance amount + 200 Rs. extra for the purifier stand. So I gave Rs.[protected] for purifier and 200 for stand).

I called him next day (1st July) after noon around 12.30 P.M, he said like he will come and place the stand before 3P.M. I called him again around 5.30. he didn't picked up the phone. I tried him more than 10 time. he never respond to me.

I called him again on 2nd July. the same story. he told in the after noon, then in the evening and after 6 , he never picked up the phone.

Today (3rd July) also the same story.

I never expect this from a reputed company. I spend 15,690 Rupees and now my purifier in the floor. every time I have to knee down to get the water.

See peoples from Eureka Forbes are very caring till we pay the money. they can bring the technician in one hour before got the money from me. now I paid the whole amount. I don't know what to do. ?

I am very frustrated and ashamed for buying a product from Eureka Forbes. within 4 days Eureka teaches me a lesson.

Name of customer care executive: Karthik - mobile No: [protected].

Not attending complaint under AMC of water purifier. Everytime new date is been given for service but the matter remain unattended. Very Poor Service of very high repuated company like eureka forbes in pune.
please look into the matter urgently & don't give further date ....

I am using Ro water purififer from eureka forbes company since last 5 years. Regularly renewing annul maintenance contract since purchase. Since last one and half year I shifted in anand.
When the due for AMC was there the person from yr company calling before one month only and visited home two times. After renewing AMC when I found problem of very delay and slow filling of tank I launch complaint at eureka forbes service stations base at anand contact no.[protected].three times . every time they are telling person wil come tomorrow. It is now one and half month nobody visiting and when I got the mob no of person who is taking care of my area .I contacted 8 to 10 times to him also .last week l told him that I will complaint in your company about this matter but there is no difference

I dnt know why they r doingAMC just to collect money from customers and no service.
Is this company policy now a days.?
Its so frustrating even after paying so much in advance.
Please help it or else we need to change the company.
Being a doctor I m very much consern about drinking water

I have been through an issue with Eureka Forbes sales rep in pune recently and thought it will help any prospective buyers. There is a representative named "Sunil Netke", stay away from him, he is no more than a nonsense in head.

Getting into the story, I had a small issue with device plate and my sales rep assured me to change in two weeks but never turned up but started bothering me when i stopped next cheque payment. and finally i got the issue resolved but through out all, this sales person’s arguments are so annoying.. so a serious suggestion, don’t consider buying from him unless you enjoy the annoying arguments. Ohh between he will lie, cry and also try to threaten you not to provide a good service in future if you do not pay him extra :)

I bought the product Aquaguard enhance uv+ in Jan 13, After 15 days it started giving problem. The water smells really bad. When I lodged complaint with Aquaguard, the service person came in did some routine cleaning and problem solved. But it came again after a week. The same thing is happening from last 4 months. That same is coming and doing the same things. When I asked what is the problem he said it will be like this only and it is not a good product. it will only do filtering you should take RO. I asked the customer care(so called) not to send the same again but they are keep sending him only. I know there is some problem with the piece or product but these are not getting it resolved. I want by money back or replacement of the product.
This is the worst service company I have ever come across. Someone from aquaguard might reply to this message with their template. I am not interested in your written reply.

Sir,
I have renewed AMC with Eureka Forbes RO revive model vide Contract No.10 (bill no.[protected] dt. 07 Sep 2012 to 06 sep 2013.

I am sorry to inform you that No Body came to service of the same till date. I booked a complaint with service request no.71274680 on 06 May 2013 regarding leaking tap.
After repeated calls a service personnel came with open spare part and told only that is available. When i refused to change a spare part with broken seal he
said harshly company will replace only after a month. Again I called up the call center on 16 May but only my mobile bill is increasing. I even sent an email to the
id"[protected]@eurekaforbes.com" but no response. I think the precious AMC period will be wasted without changing the spare part and without doing the
promised service.

I have purchased aqua gaurd 15 days ago and made payment through cheque sales officer told that original bill will be sub within a week but till date bill has nt been given & also during installation company plumber has damaged my so who will pay for that ? i
Ajeet kumar
[protected]

i had shifted my house to nagpur.i called mr rajesh zade from eureka forbes,nagpur to install my water purifier on 10/06/13.he install my purifier but leakage was there...i called him lot of time but he always said he willl come latter but he never came..From last 3 days my purifier suddenly stop working..no output of water...in this rainy season i & my family drink contaminated water from 3 days...i called him so many times but he answered in rude manner....i m living in balaji nagar,near manewada road in nagpur & i m in tremondous mental tension .....kindly relieve me from this pressure & repair it as soon as....i m very unhappy from yr servicecenter provider..

Eureka Forbes Online Complaint #: BE20C1247

Product not yet delivered (Over 2 Months already).. even after making FULL Payment on first day (INR 17,500) !!

Even after 2 levels of escalation thru their website.. NO RESPONSE from any official.

3rd Level of escalation thru their website is not working.. Website Technical ISSUE...

Local Sales/Service customer representatives .. DONT EVEN ANSWER OUR CALLs.

PATHETIC SERVICE from EUREKA FORBES !!!

I bought a brand new AquaSure nectar RO water purifier earlier this month (3.6.13 to be specific) from an popular retailer in chennai. The sales person claimed it to be the best product and the new innovative tap is long lasting. I thought it would be better to go with brand products to get good service. He also assured thy give best customer service and they will send serviceman to install it in 24 hrs. But none came. After for 2 days pressurizing via retailer where I purchased they came to install it on 6.6.13. The person who came install it left in half work that he didnt have enough machinery to drill. I even went to extend of renting a driller to help his installation. He wouldnt wait. His name is Naveen, and he behaved idioitically as if the mistake was in my side. He replies were arrogant and he left (ran away) when I went to borrow driller from my neighbor. when I tried to reach him he didnt pick the call. Then again I had to avail after sales service from retailer. Through their contacts they assured tat they will send another personnel tommorow (7.6.13). waiting for more 100 hrs after purchase finally same arrogant service man came on 8.6.13 and installed it. to my question why the company personnel took so long reach me? , he shouted "Tats not my prob, I have no connection with Aquasure, I just work for a franchise KPM services." I never expected such rude replies. He didnt even clean the mess he created in my kitchen or apologise for postponing the installation. I stood quitely though they finish installation too lately. The product doesnt even worked fine for 24hrs. Within 2 days of the installation the tank started leaking. I made a complaint (on 10.6.13) to their number toll free no. [protected]. They wouldnt pick. All I heard was same music being played again and again to irritate me. To add up my fury they charged more than 30 rs for those unanswered calls (claimed to be toll free). After 20 tries of call Finally someone answered. They assured they will send service person in 24 hrs. Again I believed their words. One day passed, None came. 2nd none came. Same is the case on 4th, 5th days. In between everyday I tried to call the same number bt none would pick up and answer. All I am left with is the feeling that I chose a wrong product of company with worst customer care and poor service. Finally one person called me (15.6.13) representing Aquasure. Controlling my agony I patiently replied to his queries about problem and gave him direction to reach me. He promised to reach me in 1 hr. I had to put aside my commitments understanding that they really arent adjusting. again the same thing happened. Serviceman never made to my house. My whole day felt ruined. The products with same functions are available even for 8000rs in market bt I paid nearly double 15000rs for this product beliving it is a good brand. Their actions prooved wrong. It isnt a good way for service. I called the again he said he is stuck in some place, that will come tomorrow. I asked tomo is sunday (16.6.13) can you surely make it ? there was another assurance that he will sure reach me. From my previous I doubted his words. But I have invested much in tat to throw it away, so putting aside my family outing I stayed back in house waiting for him. Sunday morn I called him to remind him, he replied "I will come there before evening." But I understood again eureka forbes broke their promise. His mobile was switched off the whole evening. It was my decision to buy Aquasure, and I regret that It affected my family too. Then monday morning I called to same person, He said he gave some lame reasons and cut the call. Same day (17.6.13) evening another service person by name Mr.Balaji reached my house. He examined the purifier , and finally found the connector between tap and tank is cracked and caused the leak , and said "it might be a manufacturing defect. Since it is under guarentee, I should get a connector from t.nagar and will replace it tommorow". He desembled the purifier, took the whole tap and connector part along with him. I thought problem will be repaired by tommorow. The next day (18.6.13) when I called Mr.Balaji he gave another incharge's(Mr.Anand) ph no. to enquire about connector. I had to call his no. to hear tat "The part is not available, they have to order it from mumbai head office, I will replace it tomorow(by 19.6.13)." I felt like rolling on the floor and laughing out, that a multi million dollar company, with 30 years of experience does not even hold a single connector in its stock. As it is my headache to get it repaired, I called him several times on 19th. I got that usual reply,ie No reply. That tomorow also passed, and never heard from him . Reminded that it costed twice the similar products in market I and my family feel tat am being cheated by the company of my money and affected personally by their service, I would never recommend this company's product to others.

Also can any one suggest me the next course of action (other than waiting for company to contact me) that I should to take to sort of this issue. Is it too early to go for any consumer forum's help.

I purchased Eureka Forbes - Aquagaurd RO purifier on 27th May 2013. Till now (17th June 2013) i have not received the original Bill/Invoice.
I am calling the sales guy on daily basis but every time he gives some excuse and promise for tomorrow. Don't know which tomorrow is he talking about? I called customer case, they registered the request but their executive was very rude.
Its really a bad service from Eureka Forbes.

I bought Elegant RO from eureka forbes in june 2012,got it installed in the following month,it was doing well until in 2nd week of may 2013,it stopped working,a person from their side came and told us that it's filter needs to be replaced,we got that done in Rs.3880,after that it started working.Again on 23rd of may,2013 it stopped working,we called the person again,he came and repaired it but it stopped working again from 24th may night,i don't know the problem,We are facing so many difficulties,this is not expected from a product of highly reputed organisation like Eureka Forbes'.I want you people to take some quick action,i am trying to call customer care from such a long time but no response is coming,also to call customer care people is a hassle as it is a charged call,but still i tried 7-8 times and i am still trying,the moment it comes to speak to the customer care person option,the call goes silent and there's no response,I am highly disappointed and angry over this,i don't know how can Eureka Forbes people make such products that doesn't even last 1 yr. As a customer,i am highly highly upset with their services and product.My details are as follows- Mr. Rajeshwar Kumar Sharma,Product-Elegant RO,Address-94- AMZARI PARK,NAVAL BASE,NEAR SCINDIA JUNCTION, VISAKHAPATNAM-530014.I want some quick action and a person from their center at my home to fix the problem as soon as possible as no drinking water is a real problem especially in summers,i hope you people will understand this and fix the problem and more importantly improve their customer care services.In between April 2013 till now my RO has stopped working 6 times,this is not appreciable atleast from a product of company like this,i've got two month old baby at home for which we require purified water,so i want you take a v v quick action this time,hope you people will take this into your notice and resolve my problem at the earliest.

I will never recommend any Eureka Forbes product to anyone. My experience with the water filter and the vacuum cleaner - all very bad.

My recent experience is even worse. The service guys were pressurizing for the AMC. On payment, there is no more response. I am astonished at the quality of service from EF. It is over one week since I made complaint on my AquaSure Ivory DX water filter. My complaint numbers are 71562668 and 88535452. I did not get complaint numbers on my initial calls. The local service number of EF is switched off.

Dear Sir:
I wish to bring to your kind notice that I had installed Water Purifier ( model AQUA NOVEVA), on dated 4/5/2013 I had a complete servicing through your frenchise person Smt. Madhu Shrivatava w/o MR.Alok Shrivastava Raptinagar Phase-4 ,Gorakhpur . Contacy No [protected] with AMC. Right now the system is not in working condition . I have ring-up number of times to above frenchisie for servicing but response is very poor.
Therefore you are requested to please look in to the matter and sort out this matter earliest.

Regard,
I D Shahi,
C-13,Raptinagar Phase-2 (Chargawan) ,
Gorakhpur,UP
Tell NO [protected], [protected].

i am using eureka forbes water purifier aqua fresh spring model. service is very very bad. my complaint no is 71578744. i lodge this complaint on 29th may and today is 3rd june. its been 6days but no body has come to my house for service.my model is under AMC contract. kindly help me. i called up this area tecnician named shahjahn. ph no-[protected] but he is saying he ll come but not coming.

we bought the RO plant in 2012 & since first week we have been having issues & membrane has already been changed twice.

Every month twice we get issues in the RO plant & service is also very poor .

we never expected "Aqua Guard Co." to be such irresponsible towards services & products.

we would like a complete replacement of product or refund of our entire money.

Aquaguard has the most pathetic horrible customer care.. when your servicing is due, they are more than happy to come even without you having to ask for it.. But when they actually should be helping you, no one even bothers to respond. A servicing agent had come to service my water purifier on 14th May. During the course of servicing, he broke one of the parts & said he would return back the next day to fix the purifier. I asked that person how he broke the part if he was a regular servicing agent. he then said that he was an office clerk who was sent as no one else was available. Today it is more than 15 days & that person is yet to return. I am sick & tired of calling on their customer care who is absolutely useless. Not only this, their local franchisee head, area manager & even Mumbai head are not able to do anything. The only standard reply they have is that we are escalating your problem. Bad is just an understatement, their customer service is just unimaginably pathetic & all of them are useless.