Eureka Forbes Complaints & Reviews

I have purchase Eureka Forbes Aquaguard water purifier "Total Enhance RO" machine in the month of April 2012. I have paid machine charges by cheque to company & my cheque is also clear from bank on 09/04/2012. Now till date I have not received original purchase bill from company. At the time of purchase of Water Purifier company executive told that you will received original bill by courier from head office within 8-10 days....

Dear Sir, I purchase a water purifier named Nano RO from Phoenix mall shop / Lucknow on 15.06.2012. The membrane lock of the purifier is broken, so that same could not be installed. It is requested that please look into the matter and get the remedial measure or if it is possible kindly make it arrangement for the replacement of the same.
The response is very poor even after several times of reminders on phone.

My...

We had purchased 2 detox air purifiers from Eureka Forbes on May 20 2012 - both the machines were delivered to us on 21st May and after delivery we kept calling their office for next 20 days but nobody came to instal them, everyday they kep saying coming today but never turned up, Finally on June 13th the salesman (who had sold the machine) came to install & when he unpacked the machine & installed one of them the fan started making...

Hello,

I have raised a service request for resolving the problem of Euro Clean machine last sunday (10th June 2012). I was been infromed that I should get a response in 24 hours. Till 15th June 2012 there was no response. I again called the customer care once again on 15th June, I was been infromed that they will escalate this problem to next level and my machine problem will be addressed on the same day. No one turn out and...

I have purchased brand new Vacuum cleaner Trendy nano from Eureka forbes dealer. Product is under warranty. I used it 1st time for 5 minutes and product burned after 5 minutes o[censored]sages.

I registered compliant three weeks back and still following but my problem has not yet resolved.

Service centre personal come once and not able to open vacuum cleaner as it's body got burned. He told me that they will replace...

Purchased water purifier from D- water Technologies, Edagram, Karumom P.O., Trivandrum on 24.04.2012. Initially water was leaking from nozzile. The vendor said it will stop once the valve properly sets. It has not stopped so far. Now the water is also leaking from bottom corner continuously. I had lodged complaint with dealer two weeks back. But he had not sent any body to repair it. I purchsed your brand hoping to get good after sales service....

Hi,

We had purchased aquasure smart uv on 10th may 2012 and was installed on 12th of may, with in a month time there was a leakage of water in the unit (aquasure smart uv) we called up the Customer care and lodged a complaint to get it services on 5th june 2012. till date no one have resolved this complaint, But eureka forbes call center informed 24hr is the TAT time for resolving services issue. Everyday we are calling the...

Never buy Eureka Forbes AquaSure products.

It'll never be installed atleast for a month.

If you buy those products, you will have to keep it as fresh and will not be able to use it for ever.

Eureka Forbes has such a poor customer service representative and service men....

Hi,
I have an aquaguard enhance waterpurifier and eversince i purchased i had issues with it.Ihave purchased it only last year.I think renowned companies like eurekaforbes should stop sending silly sales persons giving false informations to customers.I have already spend around 1000/-for replacing filters.But again and again they are keep on insisting us to keep changing parts for good performance.and last issue they asked me to change...

i have taken two year amc contract from aquaguard from first year we got problem ,i have given compliant in 39883333, and my compliant no is 66942802 on 31/05/2012 no one is rectify my aquaguard purifier from day one they are telling that today before 8pm person will come but till no one has came it is almost two week, we dont know what to do...

I purchased Total NF 3 years, back, while first two years the experience was good, but from last one year the unit stopped working every month, which now has come down to every week.

Service engineer during his visit changes the filters (chargeable to me) and says the water in your building is bad, and TOTAL NF RO unit is not compatible for Mumbai water but but only for Delhi. The unit works for 5 to 6 days and stops again...

Sir
eurekaforbes helpline [protected] >>>i hv called 104 times in last two weeks...i am fade up of listening to the sweet trained lines"we are sorry for your inconvinience madam your complaint will be mailed to our senior"
my req number is 66955063
it is about Aquasure water purifyer smart UV bought on 2/5/2012
no technician has arrived till today>>>
pls help
i cant...

Sir,
I have been harassed by these aquagaurd service employees, i have logged a complaint in April 2012 which has not been dealt with till today.
My complaint no is 40a2fdfc8e7e, and my model is UV enhance costing about 13000 Rs, On the eve the unit came it stared leaving and has failed twice, These people came for the service just restarted the machine by opening it and then go without looking into this issue of leakage....

I purchased a AquaSure Spring Fresh on 4/6/2012. The same day, Adishwars put in a request to the Eureka Forbes team for installation on the same day. The purifier was delivered to my house on 7/6/2012 with the promise that it will be installed on 8/6/2012. After 6 calls to the Forbes call center on 8/6/2012, and multiple promises that someone will come on 8/6/2012 (before night), nothing happened. The last call center representative I spoke...

We were fraudulently sold RO system although we live in Chandigarh, where RO is not recommended. For the last 4 years we were made to drink water which had very low TDS factor. Recommended TDS is atleat 50 but in our case it is abysmally low at 12. No one came to check TDS inspite of our repeated complaints. When we got it checked this week, it was just 12 . Company played with our health, including our minor daughter. All documents with...

I have purchased a water purifier named Aquaguard Reviva on dated 13 April 2012 at the price of 13540/= of which has been sold by the same person (Salesman Name Mr Kaushik) of same model on date 11th May 2012 at the price of 12540/-....

Sir we hav complained inlet water flow of aquagard -ro (eureka forbes) to service inchargers that inlet flow into the tank is leen and it is time more time taking to fill the tank ,on dis he told dat u hav to change membrane then the water flowing will be more efficient,for diz he has charged 2000/- for membrane and 170/-as serv- .we hav called 2day now he has done absolute servicing by cleaning pump ,he askd 250/- as service cha...

No technician visit

Dear Sir

I am very distressed by the extremely bad customer response by Eureka Forbes Ltd. I have a RO REVIVA which has stopped working within 3 weeks of purchase. I called up and requested for a technician visit. It has been 3 days since we are drinking impure water and there is no call or visit from the technician. My daughter is expecting a baby and we bought the new Water Purifier for...

my aquagaurd reviva (RO) is not working.please send an engineer.i given the complaint to eureka forbes KOLKATA but no response is come from there.
my comp. no. is[protected]...

Reference: Complaint registered on 24.5.12 by me

Thanks for a talk. It would be appreciated if immediate action is taken. I suppose complaint no alone is sufficient to track.

Complaint No.- 66567864 dt. 2/3.5.12 and 66688221 dt. 15.5.12.
mobile: [protected]...