Eureka Forbes Complaints & Reviews

I made a 3 year service contract for after purchase service with Eureka Forbes. Contract Receipt no. 18875478. Contract period: 22-09-11 to 21-09-14. But they have not responded to our multiple calls for servicing from June 2012. Finally we registered an official complain with their call center. Complain no. 7041963. Every time we call to ask about the progress the standard reply given to us is ’Ma’am the engineer forgot to get the spanner and hence cant open the machine.’ Numerous complains at the service center and follow ups have led to no results and the official complain has not made any difference.
Unless you wish to waste your time, energy and resources, by my experience i suggest that taking up any contract of servicing from them is of no use. Making a decent product is useless if you cannot provide proper after sales service. I would never want to recommend any product of this company to anyone simply because of my continual bad experiences with regards to after sales service.
The current status of my complain is that their service team is unable to track me. This despite the fact that i have given them my contract number, complain number, date and time of registering the complain, name of the customer care executive i spoke to and my contact details, including phone number and email id. Their replies are slow and unenthusiastic. Their carelessness has resulted in a risk of waterborne diseases for my family and their apathy has caused us mental trauma. I demand immediate action be taken by their personnel.

Myself Swapnil ,resident of Kalwa (W), Thane.
I have Aquaguard total Infiniti water purifier. I have an ongoing annual maintenance contract for 3 years.
My customer number is [protected].

I have put a service request for purifier cleaning and candle replacement on 19th March 2013. For doing so I called helpline +[protected]. The request number is 70613589.
I received a call from a technician on 21st March intimating that he'll be visiting my home for servicing.
I specifically told him to carry the service record card and his identity card while visiting my home.
I did this to avoid the unit to be opened by any unauthorized technician.
He said that the local service provision agency is changed and the records are not yet handed over. I said that he should tell his local agency to give me a call clarifying this.
I received a call from the local service agency's office on 22nd march clarifying the matter and the lady also request to cooperate and she'll be creating a new service record card. I agreed to it. Unfortunately I do not remember the name of the service agency the lady mentioned in the talk.

But no one came to my home for servicing. I kept calling the helpline number +[protected] asking for the status of request and literally pleading for doing the needful.
Despite several calls, No one turned up in my home. Finally I called +[protected] on 29th March and asked for the mangers on phone.
Every call the customer care representative forwarded, used to bounce off from the auto answering machine and used to get cut.
I called the aquaguard helpline 5-6 times on 29th March and finally got connected to a service manager. He apologized and said that he'll personally look into this manner.

The service manger also assured that under all circumstances servicing will be done before Monday 1st April
My request remained unattended till 5th April.
On 5th April I again called +[protected] and explained the status.
I was reassured that the servicing will be done on 5th April itself. Nobody came to my home for servicing.

On 6th April, I called +[protected] but the phone is temporarily out of service.
The call finally got connected and this time I said that In view of all the matter mentioned above, I am utterly disappointed. I have reached to a conclusion that the customer like me who has given a long term commitment is of least importance to Eureka Forbes.
I have wasted a lot of time, energy and money on phone calls and received only disrespectful ignorance from your side. I do not want to be engaged into any long term contract with Eureka Forbes.
I want a full refund of the entire amount paid as 3 year maintenance contract. Please do not make me report this matter to the consumer court.
I told them process the refund immediately. They apologized and gave a refund request number 88340616.

Since 19th march I have called Eureka Forbes helpline for at least 12-15 times.
I also sent an email to [protected]@eurekaForbes.com reporting this entire matter and didn't even receive an acknowledgement of my email.

Please help me get a full refund of the money I paid for 3 year AMC.

Swapnil Paingankar.
paingankar.[protected]@gmail.com

I INSTALLED EUREKA FORBES-AQUA GUARD-INFINITI WATER PURIFIER IN THE MONTH OF
FEB-2012. After one year's time company replaces its cylinders with payment from consumer.Company's representative contacted me for change of two cylinders and after one month he
came with two cylinders in the mid of march-2013, having mfg.date-nov-2012,when i enquired from him
why company is not delivering/replacing cylinders with fresh/ new mfg.of make-2013, he replied that
we have only these cylinders with nov-2012 make in our stock and moreover we delivered same cylinders to many of customers, why you ask for new cylinders with make of 2013.This company is playing with the health of consumers by installing old, out dated cylinders .
RAJESH ARORA
M.NO-[protected]
57-LOHARKA ROAD,
AMRITSAR

,

Dear Sir Madom,

I am disappoint towards customer service they are not responding or attending
My complaint about my aquasure water purifier not working even after one weak
Customer care representatives are making fun when called to escalate regarding this.
My complaint number is 70854525.
Customer care number: [protected]
Regards,
Pradeep NK

We were looking for a suitable water purifier in July 2011 and representative from Eureka Forbes visited us. As we are not experts in water purification, we relied on the advice from Eureka Forbes representative. After checking our water supply and location of water tank in the single storied building, they suggested us to take the model Ag Verve for which my father-in-law made immediate payment of Rs.6590/- in advance vide cheque no. 802865 drawn on UCO Bank.

Eureka Forbes installation personnel installed the purifier on 15th July 2011 against invoice no.1106 raised by them. During installation also they said this machine is suitable for our home. After installation when we found the water pressure abysmally low, they replied that machine is new and once the filters and carbons are charged, things will be normal. We had no reason to disbelieve them as we consider them water purification specialists. However, to our dismay, the problem persisted even after several days of installation. We gave regular complaints and every time their service agent would visit us would try to do some experimentation with the machine and would look confused. If you look at our complaint records (I am sure, being a so called organized firm, they should have maintained all the complaint records), we must have filed over 15 complaints in this regard. All these times, we have not been able to use the product at all.

After about 9 months of purchase, a person from Eureka Forbes visited us with some attachment module and said they are experimenting with this new add-on so would like to try in our machine to test the outcome. They said if this becomes successful then they might go for mass production of the module. Unfortunately this addition also did not improve performance of our purifier and it still remained useless.

We kept calling the company and had a series of visits from service technicians. Finally few months back it seems they started realizing the problem with the set-up. They said this model Ag Verve is not suitable at all for this single storied building so this will never work. They suggested us to ask the company for exchanging with a suitable model (they said Ag Classic will be appropriate).

We really wonder why a wrong machine was push sold to us in the first place. May be the company was pushing the sales people to sell this non-moving model and the so called expert sales representative was more concerned about meeting the sales target and commission in stead of getting the right solution for the client. We have the product for nearly 20 months but are not able to use the same at all.

Unfortunately we are in trouble and had no other option but to call and request the company again and again to work out a solution. I had even sent an e-mail to their customer service on 17th December 2012 but they did not reply. Last month we met Mr. Amit of Eureka Forbes who posed to listen to our problem carefully but his reply was shocking. He said “this model is a junk model and a failure model so if you want to go for an exchange, we can not pay you more than Rs.500/- for it”. We don’t understand why the company is trying to penalize the customer for their own lapses.

In these circumstances I am forced to file this complaint for redressal.

Dear Eureka Forbes,

i had purchased water purifier june2011. As per your terms & condition warranty period is 1 year. But,during this warranty period only one time your technician came & checked.he tooled,please Put AMC ( annual maintanance cost- covering of service,filter,all the parts waranty 1 year). so, i made that amount last year 2012 .its covering up to october 2013.
in this stage ,my purifier not work middle of march. so,i raised the compliant and technician attend the issue.after one,issue is another form.behind the machine water leak is formed.so,i called the same technician to attand that.but ,he is not come.
last week ,i faced the same kind of problem .now machine is not run.again ,i raised the compliant to customer care 29march 2013.till now ,no body attend the fault. so,i callled customer care and cmpliant about my issues.they said ,your issue is resolved 30th march2013
. so,i fired them and they also reopen the compliant.
take neccesary action against the service person.
or other wise people will think
Eureka Forbes doing Fruad customer care service

I purchased an automatic RO aqua guard thinking that this brand is a very old company in India. But after purchase now its like I have cut my legs with my own hands. Now I am trapped with poor service, poor customer care,very very costly maintenance fees(costly AMC).

My story is, I purchased this product 2 years back around 14 k. Within warranty period every 3 rd of the month I need an maintenance of the filter. Then just in 11 the month, just before warranty period end the machine did not work properly, the service guy changed the filters including Ro filter inside the box. After 7 days again I got bad water. Then I complained again . Again the service person came after few days of complaint, the service guy told me that the ro filter is again not working, I asked him how come it is changed only 7 days back? He answered it is bcos of some other filter which is also not good has to be changed and which causes this ro filter also in bad position. Then I asked him boss this is only 7 days before you guys have investigated, and when you know that the some other units need to be changed including the to unit , why you did not changed it. Then he insisted me take the AMC as it is going to expire and they will change the whole filter units inside the box. Boss it is in warranty, sir. The units inside the box are not in warranty he replied. Then what comes in warranty, he told me that the electrical jnit s like motor comes under warranty only and if you tame AMC then only the filter units inside the box will be repaired.
I am just shocked, the purpose for which I am buying a product is not in warranty, why the hell I have purchased this. Then I came to know that the to unit which they have changed last time Is a re cycled one.
AMC is per annum is around 4000, which is just about one third of the price of the product, in 3 years it will go beyond the base product.
Finally I paid thevAMC to rectify it , bcos its difficult to decide again to go for a new brand bcos it need to invest again around 15k. I will definitely change it next year.
If you are planning don't buy this product, go for some other good brands which have lower maintenance year after year. There are good brands which need around 600 to 1000 with heavy usage of water. Checjbwith your friends. But don't buy Auaguard.
Bcos this company knows water is very crucial for all, specially when you have kids. You can't compromise. But you should have peace of mind after purchase

Dear sir/madam ,

Iam purchasing eureka frobes wet and dry cleaner 11/09/2011. The eureka frobes wet and dry mission is delivered in my house after open in my delivery pocket wheel base is not there.So, it can't be working and not use still now . No.of times i talk to representative Mr.Naidu(emp.no.9024167) and his manager still now every time postpone . But there is solution still now . Your Representative is told to life long service but there is no service , no demo and no responsibility. His manager is also not taken my compliant and post pone this problem. this is a service for long time?.

Bill no :006938,
Receipt no :117,
Unit No : 4008270

pls

thanks ,

M.Lavanya ,
[protected]@yahoo.co.in.

we have purchased Aquaguard UV Enhance on 30/10/2012 , Customer ID-[protected].At the time of installation the machine was found to be defective as water leaked from it and therefore we asked to replace it but it was forcibly installed.After few days ,worms and insects were noticed in the filtered water.This is with reference to Complaint No. 69537318 dated back in December,12.since then no action has been taken even after calling several times.

Cheated by Eureka Forbes Non technical Sales Person (Kolkata , Kasba Office)
Their commitment fail.As per their commitment water TDS level will <500 ppm in outlet/after filtration.But after filtration I get >1490 PPM which is BIS drinking water out of norms.After 7-8 days of drinking this water we feel lot pain in abdomen.

Sanjib Ray
Mob:-[protected]
Kolkata-700107

I registered my complaint 7 days back , no person turned up till the 7th day of the complaint. My water purifier was leaking and not able to store water. I followed up but in vain . The person came on the 7th day with absolutely no shame, , demanded the change of my water purifier motor . Promised that he would replace the same next day. Two days from there I am waiting and there is absolutely no ownership, called the area manager 3-4 times but he does not seem interested to pick up my phone as well. I have failed following up with all bloody call center executives with no positive reply. I buy a product which is within warranty period and is not doing the work that it is intended to do. I am buying water from outside to drink and the customer care, area manager or services have absolute apathy towards my situation

I had registered a complaint on 10 March 2013 about shock when Handling my EuroClean Ace Vacuum Cleaner.My Complaint no is 70507042.As for now nobody has come to fix my problem, even after several reminder. The service staff is inefficient.

Recently i purchased RO enhancer water purifier from EUREKA FORBES, But it is repeatedly not working. i gave so many requests but there is no responce from concerned person. I spent so 14000 rs but still i am unable to drink water after purchasing this also i am purchasing water from outside. this made me so much frustrate. they cheated me with dublicate item what i am feeling. please help me to get justice.

Ref:1) My previous mail dt 05/01/2013 & complaint no 88016386 dt 27/12/12
2) My second complaint against for my first complaint( previous Com.mo.88016386 dt 27/12/12)
no 88274987 dt 18/03/13 and mail dt 18/03/13.

With reference to the above, I spoken to eureka forbes customer care executive Mr. Vinoth most recently on 18/03/13 againts my previous problem and also I booked my complaint toward Mr.Gupta area executive manager demeanor of talking( with customer) with me. Mr. Vinoth (customer care executive) registered my complaint (complaint no:[protected] and he told, we sort out your problem within two days and also we forward to your complaints to Mr.Gupta as soon as possible. But still nobody was contact with me againt that. Please give me the valuable suggestion to me againt eureka forbes because two times I had mail to them and registered my complaints. Till know one contact me regarding this.

Dear Sir,
I have purchased Aqua Sure Xtra product from Eureka Forbes on 17/11/2012. As per company terms product offers 6 months warranty. The product shown some malfunctioning last week and i have registered a complaint in their customer care number ([protected]). On 16/03/2013. Mean time i called 5 times to the asking for service and nobody turn on. Now i cannot use the product due to water leakage.

Can you please help me on this?

I have give following detail as contact
Binu Bhasuran
52 Subash Nagar, West fort
Thiruvanathapuram - 695008
[protected]

I was enquiring about Aquaguard from Eureka Forbes, the salesperson told me to pay Rs.500(HDFC Bank cheque# 025975) as sort of booking for a preferred period and he said if i don't go for the product the money will be returned to me, i did not go for the product due to very bad inputs from existing customer about the product & service, Instead of returning the cheque, they've encashed it and then he promised he'll handover the amount Rs. 500 in person, but it has not happenned. I'm not sure if Shapoorji & Pallonji company is resorting to this kind of tactics to increase their wealth.
CSS Name & number: N. Sampath[protected].[Chennai] Hoping for a response from Eureka Forbes.

Bad experience with Eureka Forbes-Aqua Guard. I made a wrong choice of choosing Aquaguard Total Enhance RO WP System by paying 11,990 + 3,880 (AMC) for this bull purifier...
It worked only for 1st 6 months and there after it started giving problem, Aquaguard service technicians themselves are not capable o[censored]nderstanding / attending to the complaint.

Customer ID: [protected]
Complaint No: 70509246 dtd 11.3.13
Model: Aquaguard Total Enhance RO WP System
Serial No: [protected]

Problem observed
Over Noise on Pump
Slow filling of water
Pump works even if there is no water in the tap
Recent shocking incident is Hardness of the purified water is 380+ (which was measured and informed by aqua guard technician)
Frequent Failure on Solenoid Valve and many....

I made N number of calls to the customer care / service in-charge for attending to above frequent complaint, but no use, only frustration remains...

Dear Buyer, never go with the brand image, they only loot money using their brand image. You can get trouble free water purifiers with at low cost investment locally.
You can contact me any time for Aqua Guard Feedback.

Regards
Shankar
[protected]

I had ordered Aquaguard Reviva model from Eureka forbes telesales and they got the unit installed through their channel partner " Sapthagiri Associates" on 11-4-12. It worked for 3-4 months and after that it stopped giving purified water and i raised complained to customer care and they took almost 1 week to rectify. Same problem repeated almost every month and they used to temporarily rectify and again problem used to repeat.

I finally asked them to replace the unit and registered complaint on 7-3-2013. I reminded them almost 5-6 times after i registered complaint and till now[protected] it is not replaced and i buy drinking water from outside.

Also my warranty period will expire on 11-4-13 and they charge Rs. 425 for any service issues which used to phase earlier.

I am not finding any solution and have to raise consumer complaint.

Hi,

We bought aquaguard infinity water purifier on June 2011. While buying, sales person promised us for two free servicing within a year. And he clearly mentioned that our enginner will come and do the servicing for free.
It is also mentioned on the papers he gave me.

Today after 1.5 years, no person from aquaguard has come to my place...no servicing, not even a call.

Whewn i called number[protected] asking the same, they say that we cant do servicing for free.
Also, he mentioned that beacuse servicing center office changed, customers are facing problems.

If the office is changed, that is not customers fault, is it?
Database still remains with them.

I want an answer from aquaguard, why servicing was not done or no information was given to me.

Aqua-guard is not functioning from last 8 months.I have called 3-4 times to service centre but every time i am getting the answer that they will take this request in priority but nothing has happened till date.I have already made the request on 6August-2012 for unworkable water purifier of Eureka Forbes and till date i didn't get any response from your Eureka Forbes.I am very disappointed with the Eureka Forbes services.