Eureka Forbes Complaints & Reviews

I have purchased aqua gaurd 15 days ago and made payment through cheque sales officer told that original bill will be sub within a week but till date bill has nt been given & also during installation company plumber has damaged my so who will pay for that ? i
Ajeet kumar
[protected]

i had shifted my house to nagpur.i called mr rajesh zade from eureka forbes,nagpur to install my water purifier on 10/06/13.he install my purifier but leakage was there...i called him lot of time but he always said he willl come latter but he never came..From last 3 days my purifier suddenly stop working..no output of water...in this rainy season i & my family drink contaminated water from 3 days...i called him so many times but he answered in rude manner....i m living in balaji nagar,near manewada road in nagpur & i m in tremondous mental tension .....kindly relieve me from this pressure & repair it as soon as....i m very unhappy from yr servicecenter provider..

Eureka Forbes Online Complaint #: BE20C1247

Product not yet delivered (Over 2 Months already).. even after making FULL Payment on first day (INR 17,500) !!

Even after 2 levels of escalation thru their website.. NO RESPONSE from any official.

3rd Level of escalation thru their website is not working.. Website Technical ISSUE...

Local Sales/Service customer representatives .. DONT EVEN ANSWER OUR CALLs.

PATHETIC SERVICE from EUREKA FORBES !!!

I bought a brand new AquaSure nectar RO water purifier earlier this month (3.6.13 to be specific) from an popular retailer in chennai. The sales person claimed it to be the best product and the new innovative tap is long lasting. I thought it would be better to go with brand products to get good service. He also assured thy give best customer service and they will send serviceman to install it in 24 hrs. But none came. After for 2 days pressurizing via retailer where I purchased they came to install it on 6.6.13. The person who came install it left in half work that he didnt have enough machinery to drill. I even went to extend of renting a driller to help his installation. He wouldnt wait. His name is Naveen, and he behaved idioitically as if the mistake was in my side. He replies were arrogant and he left (ran away) when I went to borrow driller from my neighbor. when I tried to reach him he didnt pick the call. Then again I had to avail after sales service from retailer. Through their contacts they assured tat they will send another personnel tommorow (7.6.13). waiting for more 100 hrs after purchase finally same arrogant service man came on 8.6.13 and installed it. to my question why the company personnel took so long reach me? , he shouted "Tats not my prob, I have no connection with Aquasure, I just work for a franchise KPM services." I never expected such rude replies. He didnt even clean the mess he created in my kitchen or apologise for postponing the installation. I stood quitely though they finish installation too lately. The product doesnt even worked fine for 24hrs. Within 2 days of the installation the tank started leaking. I made a complaint (on 10.6.13) to their number toll free no. [protected]. They wouldnt pick. All I heard was same music being played again and again to irritate me. To add up my fury they charged more than 30 rs for those unanswered calls (claimed to be toll free). After 20 tries of call Finally someone answered. They assured they will send service person in 24 hrs. Again I believed their words. One day passed, None came. 2nd none came. Same is the case on 4th, 5th days. In between everyday I tried to call the same number bt none would pick up and answer. All I am left with is the feeling that I chose a wrong product of company with worst customer care and poor service. Finally one person called me (15.6.13) representing Aquasure. Controlling my agony I patiently replied to his queries about problem and gave him direction to reach me. He promised to reach me in 1 hr. I had to put aside my commitments understanding that they really arent adjusting. again the same thing happened. Serviceman never made to my house. My whole day felt ruined. The products with same functions are available even for 8000rs in market bt I paid nearly double 15000rs for this product beliving it is a good brand. Their actions prooved wrong. It isnt a good way for service. I called the again he said he is stuck in some place, that will come tomorrow. I asked tomo is sunday (16.6.13) can you surely make it ? there was another assurance that he will sure reach me. From my previous I doubted his words. But I have invested much in tat to throw it away, so putting aside my family outing I stayed back in house waiting for him. Sunday morn I called him to remind him, he replied "I will come there before evening." But I understood again eureka forbes broke their promise. His mobile was switched off the whole evening. It was my decision to buy Aquasure, and I regret that It affected my family too. Then monday morning I called to same person, He said he gave some lame reasons and cut the call. Same day (17.6.13) evening another service person by name Mr.Balaji reached my house. He examined the purifier , and finally found the connector between tap and tank is cracked and caused the leak , and said "it might be a manufacturing defect. Since it is under guarentee, I should get a connector from t.nagar and will replace it tommorow". He desembled the purifier, took the whole tap and connector part along with him. I thought problem will be repaired by tommorow. The next day (18.6.13) when I called Mr.Balaji he gave another incharge's(Mr.Anand) ph no. to enquire about connector. I had to call his no. to hear tat "The part is not available, they have to order it from mumbai head office, I will replace it tomorow(by 19.6.13)." I felt like rolling on the floor and laughing out, that a multi million dollar company, with 30 years of experience does not even hold a single connector in its stock. As it is my headache to get it repaired, I called him several times on 19th. I got that usual reply,ie No reply. That tomorow also passed, and never heard from him . Reminded that it costed twice the similar products in market I and my family feel tat am being cheated by the company of my money and affected personally by their service, I would never recommend this company's product to others.

Also can any one suggest me the next course of action (other than waiting for company to contact me) that I should to take to sort of this issue. Is it too early to go for any consumer forum's help.

I purchased Eureka Forbes - Aquagaurd RO purifier on 27th May 2013. Till now (17th June 2013) i have not received the original Bill/Invoice.
I am calling the sales guy on daily basis but every time he gives some excuse and promise for tomorrow. Don't know which tomorrow is he talking about? I called customer case, they registered the request but their executive was very rude.
Its really a bad service from Eureka Forbes.

I bought Elegant RO from eureka forbes in june 2012,got it installed in the following month,it was doing well until in 2nd week of may 2013,it stopped working,a person from their side came and told us that it's filter needs to be replaced,we got that done in Rs.3880,after that it started working.Again on 23rd of may,2013 it stopped working,we called the person again,he came and repaired it but it stopped working again from 24th may night,i don't know the problem,We are facing so many difficulties,this is not expected from a product of highly reputed organisation like Eureka Forbes'.I want you people to take some quick action,i am trying to call customer care from such a long time but no response is coming,also to call customer care people is a hassle as it is a charged call,but still i tried 7-8 times and i am still trying,the moment it comes to speak to the customer care person option,the call goes silent and there's no response,I am highly disappointed and angry over this,i don't know how can Eureka Forbes people make such products that doesn't even last 1 yr. As a customer,i am highly highly upset with their services and product.My details are as follows- Mr. Rajeshwar Kumar Sharma,Product-Elegant RO,Address-94- AMZARI PARK,NAVAL BASE,NEAR SCINDIA JUNCTION, VISAKHAPATNAM-530014.I want some quick action and a person from their center at my home to fix the problem as soon as possible as no drinking water is a real problem especially in summers,i hope you people will understand this and fix the problem and more importantly improve their customer care services.In between April 2013 till now my RO has stopped working 6 times,this is not appreciable atleast from a product of company like this,i've got two month old baby at home for which we require purified water,so i want you take a v v quick action this time,hope you people will take this into your notice and resolve my problem at the earliest.

I will never recommend any Eureka Forbes product to anyone. My experience with the water filter and the vacuum cleaner - all very bad.

My recent experience is even worse. The service guys were pressurizing for the AMC. On payment, there is no more response. I am astonished at the quality of service from EF. It is over one week since I made complaint on my AquaSure Ivory DX water filter. My complaint numbers are 71562668 and 88535452. I did not get complaint numbers on my initial calls. The local service number of EF is switched off.

Dear Sir:
I wish to bring to your kind notice that I had installed Water Purifier ( model AQUA NOVEVA), on dated 4/5/2013 I had a complete servicing through your frenchise person Smt. Madhu Shrivatava w/o MR.Alok Shrivastava Raptinagar Phase-4 ,Gorakhpur . Contacy No [protected] with AMC. Right now the system is not in working condition . I have ring-up number of times to above frenchisie for servicing but response is very poor.
Therefore you are requested to please look in to the matter and sort out this matter earliest.

Regard,
I D Shahi,
C-13,Raptinagar Phase-2 (Chargawan) ,
Gorakhpur,UP
Tell NO [protected], [protected].

i am using eureka forbes water purifier aqua fresh spring model. service is very very bad. my complaint no is 71578744. i lodge this complaint on 29th may and today is 3rd june. its been 6days but no body has come to my house for service.my model is under AMC contract. kindly help me. i called up this area tecnician named shahjahn. ph no-[protected] but he is saying he ll come but not coming.

we bought the RO plant in 2012 & since first week we have been having issues & membrane has already been changed twice.

Every month twice we get issues in the RO plant & service is also very poor .

we never expected "Aqua Guard Co." to be such irresponsible towards services & products.

we would like a complete replacement of product or refund of our entire money.

Aquaguard has the most pathetic horrible customer care.. when your servicing is due, they are more than happy to come even without you having to ask for it.. But when they actually should be helping you, no one even bothers to respond. A servicing agent had come to service my water purifier on 14th May. During the course of servicing, he broke one of the parts & said he would return back the next day to fix the purifier. I asked that person how he broke the part if he was a regular servicing agent. he then said that he was an office clerk who was sent as no one else was available. Today it is more than 15 days & that person is yet to return. I am sick & tired of calling on their customer care who is absolutely useless. Not only this, their local franchisee head, area manager & even Mumbai head are not able to do anything. The only standard reply they have is that we are escalating your problem. Bad is just an understatement, their customer service is just unimaginably pathetic & all of them are useless.

I had entered in to service contract vide Invoice cum Receipt No.18418636 Contract Receipt No.:10 dated 20/07/2011 for the period from 20/07/2011 to 19/07 for maintenance of my Acquaguard ‘Compact’ model of water purifier. The contract provided that the machine will be serviced periodically two times in a year during the validity of the contract. However it has been my experience that the machine was serviced only three times so far on 20/07/2011,19/01/2012 and on 16/03/2013 that also after repeated reminders. This shows the total apathy on the part of the company towards the health of customers and their families. Since this a nonperformance of the contract, I requested the company to extend the contract for three years from now onwards with the assurance that the machine will be serviced as per provisions of the contract.I have already explained in the feed back form of the authorized service providers of the company at least three times from March' 2013,however no action has so far been taken by the company -Revati Mukund Sagdeo, Flat No.201,Bhagwagar Complex Dharampeth, Nagpur. Customer Sap No.[protected],ICCR No.18418636

Worst service of eureka... n employees talking like they are
owner of eureka..
Team leader of Eureka forbes "Mr. Mohb. Ramzan" Saying-"Tum kya
karloge agar tumhe service nahi dunga to....dhamki maat do nh hogi
tmhare Aquaguard ki service jo karna hai karlo.." nice way of talking
with costumers... I m really so impressed By Mr.Ramzan n By Eureka
Forbes.. "A Company saying v build on trust & lasting relationships
with customers.. costumers first..." every thing was fake in this
company...3rd class company.. i broke my relationship with eureka
now...I want this person out of this job either in future from my
whole family no one purchase even a single product of eureka.. not
even by mistake...

Complaints of 1. Sri S B Pandey Mob.[protected] reg non -installation of RO+ despite advance taken on 20.04.2013 despite reporting of complaint to Sri Rajesh Mishra , Dy Divisional Sales Manager- Allahabad for [ 2nd time on 22.05.13 at 2 p.m.] through Sri O P Tiwari - [protected] who suggested me to by an EUREKA FORBES ENHANCE RO+ &
2. Sri O P Tiwari - [protected] NO FREE SERVICE //OUTLET TAP NOT REPLACED // FORCED TO TAKE OUT WATER BY DIPPING CUPS/ GLASSES IN ITS STORAGE TANK- FOR THE LAST 56 DAYS ---TALKED TO Sri Rajesh Mishra , Dy Divisional Sales Manager- Allahabad for [ 2nd time on 22.05.13 at 2 p.m.]
[ I REGRET FOR SUGGESTING TO Mr S. B. Pandey Mob.[protected] to have an EUREKA FORBES ENHANCE RO+ : VERY BAD SERVICES IN ALLAHABAD district o[censored].P. ]


To
EUREKA FORBES , ALLAHABAD
1. S B Pandey Mob.[protected] Allahabad
Sir,
I regret to bring it to your kind notice that despite advance taken on 20.04.2013 ( Copy of receipt attached ) , RO+ has not yet been installed .
The tel.nos.of RAKESH SINGH is found mostly switched off & he does not attend to call if connected.
I have made the facts known to Mr O. P. Tiwari - a RO+ user & my colleague - & Financial Adviser in UPRTOU Allahabad who has intimated the facts to Sri Rajesh Mishra , Dy Divisional Manager Manager-Sales Allahabad at [protected].
Please get my money refunded because if installation itself is so problematic, how can one expect good serves from your such staff.
Sincerely,
S B Pandey Mob.[protected] Allahabad

2. O P Tiwari - [protected]
Sir,
-I have also not been provided free services .I was provided with a loose outlet tap which was damaged in 7 months in April 2013 (First week) which is neither being replaced nor repaired nor even supplied on payments despite facts being in the knowledge of local Higher-ups of the firm .

Mr Mukesh Srivastava [protected] came in April 2013 ( 3 or 4 April) when matter reported to Sri Rajesh Mishra , Dy Divisional Manager Manager-Sales Allahabad BUT THE PITY IS THIS THAT I HAVE TO DRAW WATER FROM RO+ TOP after displacing the top.THE OUTLET TAP COULD NOT BE REPLACED DURING WARRANTY EVEN AFTER A LAPSE OF 5 WEEKS TIME SINCE REPORTING OF DEFECTS.
Sincerely,
O P Tiwari - [protected] : I REGRET THAT I INTRODUCED SRI S B Pandey Mob.[protected] TO PREFER RO+ from eurekaforbes ::DATED 18.05.2013 // 27.5.2013

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WE [JOSECO WOOD INDUSTRIES, OPP NEW BUS STAND MARTHANDAM]N HAVE PURCHASED 2 EUREKA FORBES - EUROCLEAN PRO VACUUM CLEANER ON[protected] [ INVOICE NUMBER: [protected] & [protected]] FOR THE COST OF Rs: 49980/- THIS PRODUCTS STOP WORKING WITH IN 5 TO 7 DAYS. I HAVE BOOKED COMPLAINT ONLINE AND THE BOOKING ID [5590ff2c59c9] BUT NO RESPONSE YET. I HAVE CONTACTED Mr. SEKAR, EXECUTIVE OF THIS COMPANY [[protected]] Mr.UDYAKUMAR, [[protected]] EXECUTIVE WHO DELIVER THE PRODUCT AND A SERVICE PERSON FROM TIRUNELVELI OFFICE[[protected] &[protected]]. TWO MONTHS GONE AND MY ISSUE IS NOT YET RESOLVED. KINDLY DO THE NEEDFUL FROM YOUR KIND END.

Eureka forbes executive given demo and taken order for water purifier on 31st Dec, 2012, and they said the product will be delivered with in a week and asked me to pay advance Rs.1000. I just paid the advance amount and after not gettting any single call from them for the status. I called them, but no response. Then later i register the complaint in their portal, but they given local branch manager Mr. Anand's contact number on March, 2013, but he said that, this high membrane is not available, so he said we will refund your advance amount. After that again no response, i called him, he could not pick the call. Then again i locked the complaint from their portal and escalated to 3rd level. Last monday one of the executive called and said, your money will return today evening or next day. But still no response.

So i would like to raise a complaint here, since i frusturated lot and almost wait 5 months to get the product, but still no response.Also my money is with them and they are not responding properly. If they are not able to deliver the product and why they taken order and advance money if the product is not available with them.

The order taken from Eureka forbes executive is : Mr. R. Makeswaran, Sales Representative Confirmed,

Customer Response Centre:

Plot no. 300, K.K Nagar, Madurai - 625020.

Ph :[protected]

Mobile : [protected]

Advance / Full Receipt No. : 781

Order Number : 9057938

I am a Resident of Nampally, Hyderabad. My Consumer Code is [protected]. I have repeatedly being calling Eureka Forbes from 16/03/2013 (past 2 months) regarding the servicing of my water purifier, although i have taken the Annual Maintenance Contract (A.M.C.) but there is no response from Eureka Forbes. My Complaint number is 70577522 registered on 22/03/2013. From the past 2 months till date i am purchasing 20 liters Mineral water Cans from Market which is costing me around Rs:35 per can. I request Eureka Forbes to kindly solve my problem as soon as possible. My Mobile number is [protected].

I have a Eureka Forbes Aquaguard Enhancer installed at my residence, customer code for which is [protected]. This is currently on AMC for 2 years & the AMC will expire on August 2014.

It seems that after taking AMC, their has not been a single visit by theirService Representative on their own. I believe they are suppose to vist atleast thrice a year but this has not been the case. Each Time we have to make a call & it is most likely that the service representative will come in a hurry, just clean the inlet filters, put some tablet & rush away without checking the TDS of water which is getting discharged from the machine. Most of the time they don't have machine to check TDS with them. Such is the level of service from them that even after taking nearly Rs 8000/ in the name of AMC.

The last visit was carried out by their service representative on 8th May & after carefully inspecting with the TDS he found that though the input water to the aquaguard is having the TDS close to 200, but the output water being discharged from aquaguard has approx zero TDS. I do believe that for the last 2 to 3 months we are served with this water due to carelessness from their part which is not even regrettable.

I am left with no choice but to store PMC water, boil & serve that to my 1 year old kid. My one year old kid has been consuming this water of zero TDS for last 6 months or so or may be more. They had played with the health of my child.

Regards
Deepak
+91-[protected]

SP.Deivendran, 2/946,Sindhu Illam,Thantai Periyar Nagar,Karaikudi-630 002. Cell No.[protected]

I have purchased Aquaguard R.O.Water plant at Sree Sivasath Enterprises/Karaikudi/Sivaganga District on Jan'2013. 1st free service has been done by your dealers after so many contacts through cell phone.

Hi, myself Monica agarwal had purchased RO Enhance of eureka fobes in 2012 . During the the time of purchase sale had said that it has four candles in it , it maintanance charges is about 1800 RS IN 18 months.but when my 1 year is completed they came for service n told me that your 1 year is completed change the candles n it will charge 4000Rs. i was shocked . Is this is fare that to spend 4000RS every year. We cant afford it .company is giving false promises to costumers . Don't buy Enhance RO . [protected]@gmail .com is my email Id any quetions can ask