Eureka Forbes Complaints & Reviews

I bought Eureka Forbes AquaSure : 18 litres Double Storage Capacity(XTRA) on the 16th of December 2012 from Pai Electronics HSR Layout Sector 1, Bill # 0242466 dated 16th December 2012 .

First there was a problem with the filter since water was not filtering to the bottom container and no water passed from the top container to the bottom. I went to Pai Electronics the other day and fixed it. They told me that the mesh did not come with the filter and i need to call Eureka Forbes(EF) for it since they are not responsible. I decided to use the product and thought of buying the mesh instead of calling EF.

I started using the filter the next day only to find out that the water leaks after the bottom container is filled and there is no mechanism to stop the flow. I checked if the container is properly balanced and placed at other places in the kitchen. Still same result. and stopped using it for a few days.

Then I called up EF cust care and filed a case # 69515754 on 24th December. The technician( Kanakraj ) came 3 days later and told that the float was not properly fitted and said that he fixed the float and it would be all good now. He tried again and the same result. I called up Kanakraj and asked him to have a look . he came the next day and changed the float and said that the earlier float was the issue. When we tried in his presence the water still leaked/overflowed and he asked to call the EF Head Office ([protected] ) .

I called up EF HO and spoke to Asha, she told that they have ordered the float for my product and they would send a different engineer this time. New Year came and Went . Solomon the other technician came and changed the float sometime on 5th Jan 2013 and he told its fine now and left immediately. I wanted him to stay and check but he left in a hurry. After sometime when the water started leaking again I called up Solomon . he told there is nothing he can do and asked me to call EF HO.

I spoke to Asha again at the HO on 7th Jan 2013 and told her to replace the product since it was a failure from Day 1 . She told she would talk to her higher ups and call me back. The call never came and they have stopped responding to my call .

Eureka Forbes has cheated me by selling a failure product and zero value for money.

I would advise you all with the given poor service by this company representatives to register your complaints straight to the police so a criminal record is filed against them. This behavior is unacceptable even rude.

1. I purchased aquaguard protec plus on 13 Nov 2012, invoice no. 13080. The sales representative Mr Raman agarwal said that life time free service document alongwith gifts as per the offer will be delivered within four days. After almost two months and numerous call to the individual and Sri ganganagar office there is no response.
2. Eureka Forbes or the office at Shri Ganganagar has not even replied to the mail sent earlier.

Kumar Devesh
[protected]

I paid Rs 500 by cash on 20/10/2012 and Rs13,715 by cheque on 27/10/2012 to one Mr Umesh Sarkar sent by Eureka Forbes for AG total enhance RO WP system holding the Bardcode No 12252 and Sl No D[protected]. The machine was installed on 27th October. The said Umesh asked me to buy a jacket for an additional cost of Rs250 which I paid on spot. The machine stopped functioning the next day but could not register a complaint as I had to leave for an academic trip abroad, On return on 6th November 2012, I called the said Umesh on his mobile. Next day a service person came from the local service franchise of Eureka Forbes with Iron Cartridge and Candle worth of Rs1005/-. I had to agree as I needed drinking water and I had no other option. Mr Umesh while installing the machine did not mention about any further system aides for the water machine to be operative. He knew for certain that the supplementary system would be needed but concealed at the time of purchase otherwise the service man would not come with the additional supports. There is no doubt that Eureka Forbes followed unfair practices through its representative holding code no 9004424 for selling the machine to me.
Finally, on much insistence I secured a bill from direct sales office of Eureka Forbes at 1582, Raj Danga Mail Road, Southend Conclave, Kolkata- 700107. The Invoice ( [protected] dated 29/10/12) mentions about a total price of Rs 13,490/- though I paid Eureka Forbes a total Rs14,215. There is no doubt that the representative of Eureka Forbes cheated me in the form of excess payment of Rs725. The lady staff at the office agreed that I over paid. This despite no action was taken to refund the excess that was collected.

As EF has collected Rs 14215 but gave me a bill of Rs 13990, it appears that the foreign water purifying company is keeping multiple account system to evade paying taxes.

I shall appreciate if the Consumer Court take up the matter for a satisfactory resolution.

best,

Dr R G D Chakraborti

Sir,
My aquaguard is non-functional for last 3 weeks. I have made complains on their web-site as well as on their coustomercare numbers. My customer complain numbers are
Complain no 69633788,69634278,69637883
web service request ticket no is: af44ec4410da
service request has been escalated on 02 Jan13

At present my machine is under 3(three) years maintenance contract. Contract Receipt is 1479 Dated-26/05/2010. Complain has been lodged with Mr.Sudhir Kumar of Motihari,E.Champaran,Bihar, but again we've been left on the mercy of God. We contacted Mr Sudhir(Place-Motihari, E.Champaran,Bihar) at his number-[protected] , but in vain. We tried to contact your Patna office at numbers[protected],3245736 but couldn't get any answer. When we contacted your Muzzafarpur office at [protected] he just gave us assurance but nothing has been done so far. Your Bettiah franchise person Mr. B.D.Singh (Mobile-[protected]) is asking for paid visit. Every time I have to make a lot of hue and cry to get your service for my water purifier.My earlier complains and e-mails are included with this mail. So I request you to help me and solve my problem.
My details are
customer id is [protected]
Mobile No-[protected]
Product Details are as
Category: Water Purifiers
Product: AquaSure CRYSTAL
unit number is 203576
Contract period-26/05/2010 for 3 years.
Machine Status: In Service Contract

Dear sir,
Last month we purchased one vacuum cleaner (model name : Euro clean wet & dry) from Eureka forbes limited thorough eureka Forbes sales marketing person ( salesman code:9045323). Product MRP is Rs.11,990/-. We paid the amount(cash) in two installments and also we gave one PD cheque for Rs.4545/- dt 28/12/12 favor of company name. I received invoice from Chennai eureka Forbes registered office on 18/12/12 . In that invoice the product cost mentioned Rs.10,990/-(including vat) its really sacking to me because am already paid Rs.11,990/- for that product. Regarding this i contact the salesperson but he not answered properly and also i registered my complaint in customer care help line. Still i not get any answer for my queries from customer care executive or any body and my PD cheque also not back to my hand. Please take the necessary action.

Regards,
M anand
Chennai

Sir/Madam,
This is in refernce to the aquaguard Reverse osmosis plant that we have purchased from Eureka Forbes Ltd.
The Annual Maintenance Contract for the same was done from authorised serice centre Aparna enterprises located at House no 898, Sector 23A, Gurgaon on 13 Oct 2011 vide payment receipt no 10/20086772. The period covered under this AMC was 2 years for a nominal cost of Rs. 6520/=.
The authorised centre has only given us one free service till date, instead of the committed three check up services entitled for the first year.
The concerning issue to be highlighted is that since last fortnight, multiple calls have been made telephonically to them for the change of sediment filter and membranes, which require periodic change after a year. The same should have been replaced as per the commitment and the terms of contract, free of cost at the completion of first year.
All our endeavours have gone in vain with no action from the authorised centre.
Hence, it is requested to kindly look into the matter, intervene and issue necessary instructions and direct the centre for speedy disposal of the case. The centre should also be warned against such irresponsible acts as it tarnishes and puts a dent to the image that Eureka Forbes holds in theIndian market.
Looking forward for a favourable action at the earliest.

Regards,
Ram Nath Mittal
House No 284,
Sector-23,Gurgaon
# [protected], [protected]

Dear Team,

I would like to bring in your notice that I am frustrated and irritated from Aquaguard services. I brought AquaSure RO + UV model in May month from Vijay Sales.

From last month my RO were not working properly therefore I have logged the complaint. Technician came after one week and he don't have any idea about the model. Further, he told us that pump was not working and will be changed by next day anyhow, date of incident was 20th December, 2012

From till date, we are calling everyday to customer care and the technician guy. Representatives were communicating on everyday that today it will be fixed on any cost. Today is 26th of December and still my RO is neither fixed nor any technician coming.

When I asked from him to replace the same then there is no response from him and they are delaying without having any transparent communication.

Customer Details :

Akhil Kumar Maheshwari
[protected]

Your action will be highly appreciated otherwise it will force me to go somewhere else which I would like to avoid.

Thanks,
Akhil Kumar Maheshwari

Hi,

This is Prasad, and I have raised a complaint with the Eureka Forbes customer care center for atleast 5 times to replace the filter of the aqua guard that I have purchased from them. There has been no response till date. Please look into this asap.

Thanks,
Prasad

I have a Euroclean vacuum cleaner Euroclean ACE. The place where the hose pipe for blowing air is fitted is damaged. When contacted the local dealer in October 2012 they told to replace the body EC-JET BODY which I agreed but till date that part is not made available to Sambalpur Office.My Mobile No. is [protected] and my name is B,K.Panigrahi. I have registered my complaint in their register on 24.11.2012

Dear Sir, Madame

I purchsed AquaSure water puryfier 1.5 months back. Water filter worked for just one day and from second day water gets blocked to upper container. I complained this to aquasure and got complaint nr 69271174 but no service has been provided. They don't respond to me now.

Kindly help
Ravish

I had purchased eureka Forbes aqua guard aquasure smart uv from dealer g mart (address S No 125 Shreeji Vihar, Opposite Kunal Icon, Pimple Saudagar, Pune - 411027)on 13.12.2012.the dealer gave me false information about the product.he said there is music in the purifier that is when purifier will be on music would run at that time.i came to know that it was incorrect when it was installed.please help me get my money back from such fraud dealer.

I have take the AMC (on Site) from the company for the Two years. And They have committed for the four services. But they have provide only two services. One at the time of making payment and one after making follow up for the four months.

I bought a Aquaguard Infinity Model through a Sales Executive of Eureka Forbes who came home and took the order. He was so nice while taking order. Th real face of the company came after i received the product.

There was no follow up or call on the installation. I called up amny times @ many numbers and lodged complaint with customer care as well. Till now there is no response. Everytime sme or other person will say it will be done in 2 days.

Its been 1 month now that the product is lying @ home without installtion. This is height of customer service. I have not come accross such fruad people in life. Even if they do the installtion in some days i really doubt their service in future.

At this point i think i have wasted my money.

PLEASE DO NOT BUY ANY PRODUCT OF EUREKA FORBES (ESPECIALLY AQUA GUARD). BE AWARE.

Dear Sir,

I would like to lodge a complaint against Aqua Guard's poor customer service.
Initially we had an i-Nova water purifier. The sales agent forced us to buy a Reviva model saying that the water contained a lot of dissolved particles which are best treated by a Reviva model.
Now we pay an AMC of Rs 3500 but get no or poor service.
A water purifier related complaints should be treated as high priority, since we have no drinking water.
I raised a service request 5 days back with Aqua Guard and still no service.
How can I take action against Aqua Guard to ensure proper and prompt service.

Thanks,
Venkatesan Krishnan

Purchased Aquaguard reviva in 2011, within 3 months installed product got problem and we are not able to get purified water, and we called customer care updated the problem, but there is no immediate action, after rigorous follow-up they sent one service engineer, according to is demand, we waited for is visit 4hrs , taking off from work, this services engineer just spent 2 min, and informed we have to pay for replacement of filter, and forced us to pay for that, replacing the filter we got purified water for 20 days, and again the similar problem we encountered, this time we decide to burn or through away this product, and as last attempt we called Customer care center and explained all the stories they sent one cheating service engineer, and this fraud informed, if we entered AMC, they will take care of the problems encountered in One year, we believed is cunning words and Paid Rs. 3511 for AMC. due to personal reason (want abroad) we were not used Aquaguard for 6 months after taking AMC, and after coming back we just started using this Aquaguard for 5 days again this third rated product giving same problem, and this time when we called customer care center they sent India No.1 cheating/cunning service engineer and he informed according to is company, if sign for AMC for one more he will do the service , even though we are under AMC, he want us to sign the AMC for One More year and want to pay the money even though we are under AMC and warranty. After paying money for next year AMC he will give the service.
With My experience, Aquaguard is No :1 fraud/cheating company
Kindly don’t buy their product, if it all anybody want to cross check my words, Kindly call me Mobile.No: [protected] or send me mail: [protected]@yahoo.com to authenticate my experience
Overall, Aquaguard least bothered about customer and there paid money, just they want squeeze the customer whatever possible way to get the money they have reasons to tell, even if you paid the money for their service
Worst service, No 1 cheaters,.
Aquaguard consumer.No: [protected]

I have raised 3 service request but there is no response the company people told with in 24hrs the service people will call you. but still there is no response. The service response is very poor. Not satisfied with the product.

Sir,
I would like to bring to your attention , the harrowing plight I have been encountering with one of the products of Eureka forbes ( Water purifier – Total Sensa). I bought an aqua guard “Total Sensa with SMP +” on November 16 and since the day of installation I have been having problems. This is one of the costliest available water purifiers from Eureka Forbes

Issues are : Water leak , , water overflow, UV mode not functioning , basically the entire system is unusable.

I have tried contacting the sales person who sold it to me and he has washed off his hands saying it is a service issue. And I have been contacting the service personnel and they have already visited me twice and still no resolution in sight.

With the experience I am having I would never recommend someone for eureka forbes products . And I sorry to say that even if you buy a radio from a shop , if it is not working , you have an option to get it returned or replaced if you are not satisfied with its functioning , but with eureka forbes , looks like you are stuck and probably it is because of the flawed direct marketing model which your organization has adopted.

Eureka forbes as an organization may be able to swindle one customer but not everyone , one way or the other the company will have to pay for its action.


Having lost Rs 19,000 on a product which has not be operational or useless and calling your service engineers every other day for a resolution is not a very great experience for a customer who has shelled out his hard earned money.

Hope you would give due consideration to my email and do the needful to get me working usable system or a refund for the same.

Product : Aqua Guard Total Sensa ( with SMP +)
Name : Anish Idiculla
Location : Kerala , Kochi
Addresses : 5 classic villas , thykavu Jn , Kochi : 682021
Phone : [protected]

Sales Person : Padma Kumar ( Padivatton Office , Kochi) - Quite unhelpful as he has washed off his hands after sales, not sure if you selling chocolates or a high end device to wash out you responsibility even before ascertaining if the sold product is working or providing solution to get it replaced by a equivalent product.

Service Person: Bipin ( Padivatton Office , Kochi) - Though helpful , no resolution in sight.

Thanks
Anish

this is second time i was complaining in consumer complaints abt eureka forbes euroclean xforce... not getting justice in here also

i hope we get justice here but we'r disappointed no 1ne not helping ... i was complained at eureka forbes service request also they'r also not

answering ...

Vacuum Cleaner
Great name pathetic service

we buyed Eureka Forbes / Vacuum Cleaner XForce for 8490 at nov 5 2012. we still get any invoice or warrnty card. the team leader named sudhhakar mob no_[protected]...

and the demo person name suresh [protected]

they told us there is 5 years warrnty for machine & part to part replacement

& travel bag & diwali scratch crad.. utill now they didn't give the demo after selling the machine

& the team leader suresh or demo person not responisng to our phone calls every day we'r calling 10 tyms... & also machine not working. they gave us a fake machine

i hardly recommended to every person to dnt buy any Eureka Forbes products dn't make fools yourself like us


PRASAD

please atleast refund the money back & take ur product

Hello All,

I have been using Smart RO model of Aquaguard from Euraka Frobes. Recently I shifted location and asked for installation and service. Even after repeated call to their customer call 39883333, they have not sent their technician for installation and service. I have call the customer service several times and every time I am promised prompt service. But nobody turns up not calls to checks if the service request has been addressed. Fed up with their nasty service, called again the customer care and asked to talk to manager. They gave me a mobile number and the concerned person is someone named Shyam. I am not sure if this is genuine contact no. Nobody picked the call on the given mobile number. I called the customer care again and asked to talk to authorized person on the same line. They put me on long hold and nobody responded. Oh! I forgot to mention, I have an AMC with Euraka Frobes for service and repair and it costs me around Rs 5000.00 per year. This is additional to the some Rs 8000/9000 (almost 5/6 years back) I spent for installation.

Yes, I am going to throw away the water purifier. If there is some problem or something, that can be explained and understood. Despite repeated promise of speedy service, nobody is bothered to check if the request has been addressed. I am really disappointed with Euraka Frobes and lets not talk about the customer care executive.

I would recommend people NOT to buy water purifier from Euraka Frobes. Does not make sense to buy a can of water everyday when a working water purifier is lying useless.