Eureka Forbes Complaints & Reviews

I have purchased a RO system last Tuesday (4th June) and given the sales representative (Premanandh S - [protected]) a cheque for Rs.13, 990 drawn on ICICI bank.
(Bill no.057715).

The delivery and installation was promised for last Saturday. But, till now I have not got the delivery and installation.

I had raised a complaint on about no communication from Eureka Forbes about this and the complaint number given to me was 88552432. Action was promised in 48 hours but it is only the hours that have passed by.

I have talked to 7 to 8 people in Eureka Forbes but there is no communication at all on when this will be delivered and installed.

-Manoj j
[protected]

Hi,

We regret the inconvenience caused to you and would like to resolve this issue on priority. We have made a note of your contact details. Our executive will fix an appointment at your convenience and resolve the issue at the earliest.

You can also write to us at [protected]@eurekaforbes.com.


Regards
Eureka Forbes Team

eureka forbes Aquaguard i Nova — Pathetic Customer Care Service

Eureka forbs customer care service is very bad

From past 3 years, 11 services, I am requesting customer care executives to call up before coming or fix up an appointment for the same. But they have been ignoring my request. I have to face lot many problems because of there all unplanned visit during guest are at home or late afternoon

My last service is pending from past Jan 2008, I have registered complaint for the same on May 22nd 2008, “51047 532”which is yet to address. When I am calling to customer care unit on[protected], they refuse to takedown another complaint on the same and reply “We have already escalated your matter to higher officials” we can not take any other complaint on the same
Today when I wished to talk to there higher officials by my self I received number “[protected]” and I have been asked to speak to officer Manjula. I have tried this number more then 5 times but no response

I need legal advice to sue a case against eurecaforbs for the compensation against inconvenience caused

Customer Support — Absolutely useless customer support.

First of all calling customer support is a very long process going through several confusing and unnecessary menu options. Once you reach someone...you experience one of the worst customer support you can imagine. The staff is not trained, not qualified and they talk through their asses. Every-time you call someone, you get to hear a different story about the problem you are facing. Almost like machines...they repeat what they are taught. Doesn't matter if that helps the customer or not. Absolutely disgusting.

Totally agree. worst company ever. annoyed of service and product. Don't ever dare to buy their product. Lets collectively take this to higher level. pls share if anybody has contact details of senior management.

Aquaguard Water Purifier — Denial of Service

This is to state this is RAM G. MANGLANI from Jaipur (Rajasthan), and I Purchased a Water Filter cum Purifier "ACQUAGUARD" on 10th June, 2005. The sales person who approached my door and convinced me to buy this product along with the offer of "LIFE LONG FREE SERVICE" from your side.

I was attracted towards the product due to this LIFE LONG FREE SERVICE and I bought the product vide Bill No. 3302 Order No. [protected] dated 10/06/2005. The unit serial number of my Acquaguard is [protected] (as mentioned in computer generated invoice). My personalised customer code is [protected].

My complaint is that since than EUREKA FORBES LIMITED has not send anybody for the service, and when asked for they reply that it is a chargeable service. When we say that we have a "LIFE LONG FREE SERVICING CERTIFICATE" issued in this regard, they say, "Likha hone se kya hota hai, Maal Bechne Ke liye Yeh sab karna padta Hai". (i.e. That Certificate has no value, and that was just to attract customer to buy the product.).

We were deeply shocked. A company like EUREKA FORBES using tactics like this for their sales promotion. Attached is the copy of this Certificate. The immediate thought which came to my mind was to go to Local Newspapers (Dainik Bhaskar and Rajasthan Patrika) and tell them about this cheating act of Eureka Forbes and than go to Consumer Court.

But before that I thought to contact Principals of the Company and bring this issue in their notice so that any action against their Jaipur Franchisee should be taken by them and they should know how they are working.

If this letter is not respondend I will be forced to go for some action, I will not be buying any products from the company anymore and recommending other people also not to buy products from this company or to believe in their sales promotions.

Looking forward for a positive action...

Please let me know whom should I contact

My machine is under AMC and Customer Code No.1578263 and Produce Code is:AC. The AMC is expiring on 26.05.2008. Kindly send somebody on 24/25.05.2008 (Saturday or Sunday) for renewal of the AMC and collection of the Cheque. On other days I would not be available.

Aquaguard Water Purifier — BEEP SOUND CONTINOUSLY

THERE IS CONTINOUS BEEP SOUND WHEN MACHINE STARTED
TASTE OF WATER CHANGED
MACHINE IS UNDER SERVICE CONTRACT BUT NO COME FOR SERVICING WHICH IS DUE
PHONE NOS. 28704275/28700141 GETTING CONTINOUSLY BUSY OR NO ONE PICKING UP THE PHONES

want to change water filter



ghaziabad

Aquaguard Water Purifier — Misleading product demo leading to health problems

To whom so ever concerned,

Dear Sir/Mam,

I am Ashish Saxena, resident of Lajpat Nagar, New Delhi. I had bought Acquaguard RO system (Acquafresh Elegant) around 5 months back from Home town, Great India Place, Noida. We are under warranty period.

After a few days of purchase a technician was sent by the company (from their East of Kailash office) to install the product and give us a free demo. He did install the product but DID NOT inform us about the following-

1. He did not get the "cleaner" along and also did not give us any instruction on HOW and WHEN to clean the tank. He said "it is all automatic and we do not need to clean it". (This information is totally incorrect and we are supposed to clean the tank every 15 days using a cleaner which was never provided to us.)

2. Our model did not contain the candle and he did not inform us that candle can be installed NOW which will increase life of the filters.

3. He said, the tank has to be flushed once in 10-15 days. (This information is incorrect, it needs to be flushed everytime we start the system, which means 2-3 times a day)

As a result,
1. We have been drinking dirty, filthy, yellow water for past all these months.
2. I am suffering from stomach problems for past 2-3 months and I am under treatment.
3. Our filters became UNUSABLE and we had to replace them after usage of 4 months (the normal life of filters is 1 year).
4. We had to spent Rs. 3, 000/- for installation of new filters and a candle.

Considering that I am first time user of a R.O. system, whose responsibility is it to inform the customer about the product? How can a sales person come and ill-inform the consumer like this?

The company is responsible for the negligence on their "demo-after sales service" team which has lead to out health and financial losses.

We request you to help us take strict action against the company and get us the desired compensation.

Many thanks in advance for your support. Awaiting response.

Best Regards,
Ashish Saxena
[protected]

I have a water purifier “Acqua guard” i nova. I am resident of Mahabubnagar town which is 100 K.M., from Hyderabad. Previously the service centre at Barkathpura, Hyderabad given AMC and the period of the same was completed in the month of Sep’08. There after I have again contacted them to extend my AMC and to give service. They have noted down my information and thereafter one T.Suman Reddy made a phone and visited my house. He stated that at present he took service contract for Mahabubnagar district and he is not offering AMC and instructed me to purchase the essential parts from him. He also disclosed that there is no guarantee to those parts. He also stated that there is no other person and centre to attend the problems except him.

I have come to know in my enquiry that in other places the service centres are providing AMC and providing guarantee to the parts also. From this it is very clear that the said person is trying to mislead me as I have made several complaints against Barkathpura, Hyderabad service centre when they failed to provide proper service. This kind of attitude of service personal will degrade the reputation of the company and if the company is not a position to provide service after sale there is no reason to purchase its products. Your products will become useless if no proper service is provided as sales as parts of it are not available in open market.

Hence I request to look into the matter and provide proper service without putting the customers into hardship, for this I shall be obliged.

Thanking you,

K.Anil Kumar,
1-6-85/5/B,
Subhashnagar,
Mahabubnagar.(A.P)
Cell[protected]

I am facing the same problem with my aquaguard. It doesnt give proper water anymore i feel as the taste has changed. It keeps beeping continuously while giving water. The servicing was done recently for the 3rd time in that last 5 months. But still the outcome is far from satisfactory.

My customer code is[protected], customer ID: 3085, Unit Sl.No. 8009336, IPS No.[protected], date of purchase 20.10.2008. By cheating, I bought a water purifier by model, REVIVA under the promise that free service once in 3 months. Only one service was done after a struggle. On completion of one year, the product failed to work. On contact, one, Mr S.Ganesamoorthy, Mobile No: [protected] attended the complaint on 25.12.2009 and demanded Rs.3400/- stating that he replaced all the filters inside. At the time of purchase, they said that one filter replacement is enough in a year. After replacement, the product failed to work again. My request calls became infructuous. Already I lodged a complaint in this regard but no response. I request the government to ban the product of EUREKA FORBES LTD under the canon of law.

Aquaguard Water Purifier — frequent beep of the red light and stops supply of water

Frequent red light beep

Actually my aquaguard is not working and i have complained for it over the phone to the customer care before a week, but still no one has come. What should i do now with this worst service???

Aquaguard Water Purifier — AMC Service

MC is under Service contract.
Aqua Royal Services,f-203,11nd floor,o&pBlock Market Aditya Tower, Dilshad Garden Delhi,110095

Contract Start Date 15/08/2009 to 14/08/2010

They are not giving

we are purchased your aqua sure 25 ltr. but not reddy to services no responce
plz. send serviceman

Aquaguard Water Purifier — deficiency in services

since last one month i m calling for my amc renewal for aquagaurd nova water purifier.company has launched these products in such way that one can not call technician from open market.while selling product company guarantees the all maintenance and repairing of their product.pls advice legal option to sue company for their deficiency.
ashok premchandani-[protected],[protected].

Aqua Sure water Purifier (Amrit)

I have booked a piece of water purifier (Amrit) on 06.07.2014 with an advance of Rs.100/-.I have not yet received the same item in spite of several phone calls.What is the fault lies with me .

water purifier RO System

water purifier complaint not responding at your service center rajahmundry andhra pradesh Regrads Ramakrishna [protected] [protected]@gmail.com

water leaking from bottom side

Water leakages started from one point but now leak is increased.so attend it soon.

Dear Sir,

We are extremely sorry for the experience you had with one of our Eureka Forbes employees. We request you to kindly share your contact details with us at the earliest so that we can get in touch with you and look into the matter.

Once again, we deeply apologize for the inconvenience, trouble and the whole experience caused.

Regards,
Team Eureka Forbes

EUREKA FORBS LTD — Euroclean XL vacuum cleaner

Paper bags pouch used for collection of dust inside the chember are not available/supplied separately for want of which the cleaner is lying unused since bags supplied with the machine have been consumedd. There is no contact for the same.

Euro Clean Vacuum cleaner — Product is not working perfectly

I have purchased a Vacuum cleaner X- Force vide bill no. 018742 dated 21 April 2011. The product is not working perfectly for that I have contacted to Mr Pawan Kumar telephonicly several times for the last one month but till date no body has visited for rectification of the problem.I am only getting assurance for the last one month that the problem will be rectified very soon by Mr Pawan Kumar.

B K Tiwari
H NO. 479 Block S Yashoda Nagar
Kanpur.
Mobile No. [protected]
[protected]

Dear Mr. B K Tiwari,

We understand your concern and apologize for the inconvenience. We have shared your contact details with our service team to resolve the matter.

Regards,
Eureka Forbes Team

Dear Mr. Tiwari,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Sir,
Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your vacuum cleaner.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Allow us a chance to serve you better.
In order to solve your issue and prevent this problem from occurring again, we require your cooperation.
We have taken a note of your complaint and other details. Our customer service personnel will address your issue at the earliest.
If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com
We once again are truly sorry for the trouble you had to face.
Regards
Eureka Forbes Team

Eureka Forbes — Product not delivered

Dear Sir,

I booked an Eureka Forbes- Aquaguard Total RO Protect+ last sunday(27th Jun) through their Sales Person, I was promised that the product will be delivered by tuesday but till today it is not delivered

Despite i have raised complaints to their customer care department few time and spoke to Area Sales manager Mr. Jaikumar, though he has promised to ensure the product is delivered yesterday night.

Today again i need follow-up with the sales person and they are giving different reason for not delivering the product.

I need your advise should i proceed with police complaints on this.

Eureka Forbes — Did not Deliver the product

Hi,

I wanted to install a RO system at my place. Therefore, I called up Eureka Forbes. They came to my house on Wednesday, 18th August and told me that they can not give me the demo. I need to make the payment first and then they will deliver the product. To me it seemed strange as to how can a customer pay without even looking at the product. They insisted that I can give them a PDC and they will deliever the product on 19th August. I gave them a PDC for 9990 Rs for 20th august However, they did not come on 19th august and they did not come on 20th august. Although they en cashed the cheque on 20th morning itself. Today on 21st august i am continuously calling on their number given in the receipt however no one is picking up the phone. The product has not yet been delivered to my residence. The name of the contact person is B.K.Choudhary and his contact number is [protected].

Eureka Forbes is a cheat and fraud company. Do not buy any products from them.

Dear Sir,

Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.

Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in

Best Regards,

Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.

Eureka Forbes — Product not working after service

Aquaguard has servicd my water purifier aquaguard iNova on 2nd Oct 2010 with filter replaced. Total bill charged was 885.

After 3 weeks it stopped working. After repeated complaints there is no response from their side.

The execuitive Named Jagdish also does not picks up the call

Eureka Forbes — Did not return the product taken for service

Eureka Forbes service is poor. I was happy looking at their webpage and promise to resolve complaints.
Even the callcenter team answers well, but no resolution.
We had an AMC, and they have taken the product from us 1 month back and they are yet to return to us.
Also, whenever we call the callcenter , to check the status, they dont have an clue, on when i will get back the product.
complaint # : 60412339.
They gave me few contact numbers and as usual, they dont pick or its always engaged :
[protected], [protected]

POOR SERVICE, NO CALLBACK.
They need to understand the basic fundamentals. They should have atleast called the customer and informed him about the status at periodic intervals, in case if they could not resolve immediately.

Regards,
Naresh

Eureka Equipment — Material not delivered

We have despatched a parcel through Trackon Courier vide their docket No.[protected] for delivery at DRT ,Nhava Sheva. We promised next day delivery. We have no clue about the where abouts of the consignment. No body in TRACON is providing satisfactory answer.

Please let us know the whereabouts of the consignments.

Eureka Forbes : Water Purifier — Advance Taken: Product not delivered

Dear Sir,

On friday (15 July 2011), i asked Eurekaforbes to give me a demo of water purifier product. The Eurekaforbes guys came to my house on 16th July 2011 and gave a demo and taken advance of 1000 INR from me. They promised me to deliver the Aquaguard RO Reviva on Sunday morning i.e. on 17th July 2011. I have waited on sunday, they did not come. I called them on Sunday, they did not pick my calls. I raised a complaint with Eurekforbes Customer care on Monday morning i.e. 18th July 2011 about this. The complaint number is 85169877. They promised me to deliver Aquaguard by 18th July 2011 evening. I have still not received Aquaguard and the concerned Aquaguard representative is not taking my calls. His name is Srinivas and his number is [protected]. Can you please help here? It has been pathetic experience with Eureka forbes.

Thanks,
Neeraj

Eureka Forbes — Damaged Product Delivered

I ordered a water purifier online and made the payment as well. They did not send the product within 7 working days so I had to chase them everyday for about 1 - 2 hours. Just imagine a working man to take time out for these things. After chasing long, finally the product was delivered and we were told that somebody will come from the company next day for installation. So we waited for the person to come. When nobody appeared I opened the product and it was damaged. I made a complain on the helpline at once. The helpline executive told that somebody will call me within 48 hours. Nobody called. So I had to again chase helpline but they did not pick my phone. So I tried to dial the phone number of the dealer printed in the bill, but it was a faulty number. Did not ring. Since then helpline has given me about 3 - 4 numbers and the people who I speak on those numbers give me another 8 - 9 numbers. So all that they are doing is passing the call. And it is me who has to call everytime and spend my money over telephone for nothing. All I get is another phone number. There is no responsible man in the whole company. Day before yesterday I just put a dummy inquiry for another purifier and I got a call from their salesperson within 30 seconds. This tells that they are present somewhere but only available for sales. NO SERVICE. They might have purposefully sent me damaged product because I contacted directly on website and website has no face. I cannot grab one person and say "Hey .. I bought it from you." This way they have sold a damaged, non-working unit to me.

I wish somebody could help me as dealing with them is like eating your own mind.

Eureka Forbes — Product not delivered on time and Advance Payment not Refunded

I wanted to purchase water filter and Eurekaforbes being a good recognised brand in the market wanted to purchase it. I expected a good product from them. On 17th July 2011(Sunday), I requested for a demo online and immediately within few mins i received a call from eureka forbes executive asking my convenient time they can come for demo and got my address. I asked them if they were working on Sunday and they told they can come now if i want.I asked them to come for a demo.They called me several times and within couple of hours they reached my place.

I wanted to check with Total Enhance RO as i was quite impressed with the ads in the TV. They told that it was last day of some offer where they would give one additional filter free and the cost of the product was 11990 if i booked it today and after that it would be 12500.They just checked the water intensity and told that Total Enhance RO would be suitable for our house. They forced me to book the purifier on that day itself.I paid them advance of 500Rs. They promised me to deliver on 20th Jul (Wednesday). I waited on 20 and 21 but they did not come.I called the representative on 22 morning and he promised that he would deliver it today at any cost.Noone came and i called the person again on 23 but he did not receive my calls. His name is Ashok. I registered a complaint by calling the euro helpline. I was told by the customer service executive that the complaint will be attended in 24 hrs. I asked them to cancel the order since it was not delivered on time and asked for the refund back.I called on 24 again and they told its sunday and someone will get back to me tomorrow.I didnt receive any phone calls from them and even after repeated complaints no one even called to enquire.

I called them on 25,26,27,28 but the customer executive would tell that they will get back some response within that day. A customer executive named Arun picked my call 2 to 3 times. I asked the manager number for which he gave some incorrect mobile number and did not even updated my complaint.Finally on 29 morning, Thiruvitoyur area sales manager called me and i asked him to return my advance and i was no more interested in getting their product. He asked me the concerned representative name and number and told will call me back in 20 mins. I didnt receive any calls after that.I even complained in the website but nothing done so far.I have complaint 5 level steps in their website but its frustating that nothing has been addressed so far.

I have been calling the customer care often and everytime, the response I recd " We will get back to you in 24hrs" but in reality no one turns up. You will have to keep running behind them for this.

It has been pathetic and the worst experience i ever had. It is a fraud company and they has been taking customers for granted. They think we are fools. It is really frustating that we customers are not valued. The product delivery itself was delayed and not prompt then how can we expect the service of the product.

Action should be taken against such fraudulent companies so that they dont cheat innocent people and not take customers for granted.

Hi Sir
Myself Saurabh Chauhan, i ordered for RO by sales person name Mr.Ravish rai (Team Lead Pachim Vihar) and he took a cheque of Rs 11990 on satruday(3-dep-11) and he gave the commitment, product will delivered to you at home within 2 days, But after 5 days lapsed, i did not get any product and information.
When i called him, he gave me another no of his company, when called that No, they sais we are not aware about it...please call to this No..thery are unable to track the cases even
They are just doing nothing, but transffering the cases to another person only.
I need your advise should i proceed with police complaints on this.

Dear Sir,

Please accept our sincerest apologies for the trouble and the inconvenience we have caused you, in relation with your experience with our water purifier.
We deeply value your relationship with Eureka Forbes and always strive to provide you the best products, service and experience. Allow us to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.
We request you to visit the service redressal page on our website:
http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online. Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________
This way we will ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do write to us at: [protected]@eurekaforbes.com
Regards
Eureka Forbes Team

Hello Sir,

Thanks for the update and the service request ticket no is: 410ab2df1122.

I have received the call from Eurekaforbes and they returned the money today. However I am not happy with Eureka Forbes service this time.

Thanks again for your update.

Regards,
Kameshkumar V

no response from company after knocking every possible door

bought a ro of eureka forbes and was trapped in the fraudulent practices of the company for their poorest service part

AMRIT WATER PURIFIER LEAKAGE

Sir, I have purchased Amrit water purifier from D-MART SHOP, JALGAON MAHARASHTRA on 21st Nov.2014, C.M.NO. 14-0188.Water purifier is defective.Please can you help in this matter.

Hello

My order no was [protected].
I've ordered the Eureka Forbes on 25th November 2021 & product was delivered to me on 28th November 2021, but on very first day I've found product is faulty damaged as well the water purity was poor.
Hence I've raised complaint to team to replace the product but no engineer attended to resolve the issue.

At last on 4th December 2021 I've took decision to return the product with help of mr pradeep yadav area manager of bhiwandi.

The team did long delay here of 10 days and picked up the product on 16 December 2021. And I've been promised by the area manager Mr pradeep yadav that refund is in process and I'll get refund on 25 December 2021.

It's 28 today and now they are creating another issue saying we can't refund the money as the approval is getting denied by Senior authority.

And I've talked to Mr Satish (Mumbai- Zonal Head) he is saying 30 days has been passed due internal delay and he can't approve now.

Each of them is denied the same and they are forcing me that they'll send another new product at my house. And not providing the refund.

Also the product was under 30 days money back Gurantee policy which they are denying.

And below are the legend who are not taking their responsibility.

Satish ( Zonal Head of Mumbai)
Sushil Patil - Senior of Satish
Debashish Sarkar-- Customer support head
Pradeep yadav - Area manager
Parmeshwar - sales person.

I'll logged a police complaint on Eureka Forbes as they are cheaters.

Never ever go for Eureka Forbes.

Regards,
Kunal Kashikar
[protected]

I am Praveen Kumar Jain, Resident of Nampally, Hyderabad. I have repeatedly being calling Eureka Forbes from 16/03/2013 (past 2 months) regarding the servicing of my water purifier, although i have taken the 3 years Annual Maintenance Contract (A.M.C.) valid from 16/05/2011 to 15/05/2014, but there is no response from Eureka Forbes. My Consumer Code is [protected]. My Complaint number is 70577522 registered on 22/03/2013. From the past 2 months till date i am purchasing 20 liters Mineral water Cans from Market which is costing me around Rs:35 per can. I request Eureka Forbes to kindly solve my problem as soon as possible.

Contact number- [protected]

Dear Sir,
Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your Aquaguard Enhance.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Allow us a chance to serve you better.
In order to solve your issue and prevent this problem from occurring again, we require your cooperation.
We have taken a note of your complaint and your details. Our customer service personnel will address your issue at the earliest.
If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com
We once again are truly sorry for the trouble you had to face.
Regards
Eureka Forbes Team

Eureka Forbes Aqua guard RO — poor service

We are facing 'N' number of problems with our RO, and after calling the dealer, customer care, service center so many times; there is no response. Its been 2 months now trying their numbers for some response, but everything is useless.

Dear Sir,

Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your Aquaguard.

We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Also, we are pleased to know that your issue has been resolved.

If you ever have any queries or suggestions about our product and services, please feel free to write into us at [protected]@eurekaforbes.com and help us improve our service.

We once again are truly sorry for the trouble you had to face.

Regards
Eureka Forbes Team

Dear Ma’am,

Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your RO Enhance.

We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Allow us a chance to serve you better.

In order to solve your issue and prevent this problem from occurring again, we require your cooperation.
We have taken a note of your complaint and your email address. Our customer service personnel will address your issue at the earliest.

If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com

We once again are truly sorry for the trouble you had to face.

Regards
Eureka Forbes Team

Dear Monica,

Our service team is unable to track you with your email address. We request you to kindly share with us your contact details at the earliest. It will help our team to get in touch with you at the earliest.

Regards,
Nisha

Eureka Forbes Enhance Ro — No service support

We have given the complaint on 26 May 2013 and complaint#71524939.without work completion the service engineer closed the complaint number.
The machine is 6 month old only and very difficult to get service support.there is no escalation and customer care also helpless.

Dear Sir,

Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your water purifier.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.

We have taken a note of your complaint and our service personnel will address your issue at the earliest.
You can share your grievances and queries anytime at [protected]@eurekaforbes.com and help us better our products and services.

We once again are extremely sorry for the trouble you had to face.

Regards,
Eureka Forbes Team

Aqua Guard of Eureka Forbes — salres Rpresentative Cheater

I bought Aquaguard from Authorized sales representative of Eureka Forbes even after i know that eureka forbes has hired cheaters from all around the India. they do not provide service, satisfaction. Only thing these person do is to speak to customer in good manner till he gets money and later on only thing u can do is spend money on phone calls to them.
I paid Rs 8750 by credit card for the aquaguard but to my surprise they deducted Rs 8850 i don;t know how can theyu do that. I submitted complaint to my bank for that by that time i got call froom them stating they r sending me money, if i do complaint the person might lost his job. so i just asked them to return money . They sent me cheque after one month which also got bounced. this is the second illegal matter in small dealing of Rs 100 from SE of EF. Now even on callign i m not getting any response and i think i should make ppl aware that do not belive sales person of EUreka Forbes.

Eureka Forbes
Asaf Ali Road Darya ganj Delhi
name of Sales Person : Ashok Kumar
Code : 9003155
"BEWARE OF EUREKA FORBES CHEATERS"

i am also a victim of this company . i have worked in this cheater company . this co. belaimed me Rs.14500/- . send me notice of such amount . but i am not a cheater . i am belong to a respectable family so kindly attention to my complained. thanks > zuber ahmed

Dear Sir,

Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your Aquaguard Total Enhance.

We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.

In order to prevent this problem from occurring again, we require your cooperation.

If you’re facing an issue with our product or service then please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online. Or provide us with your service request number if you have already registered a complaint with us

Service request number ______________________________

If you don’t have the same, then please share with us your contact details. This way we can ensure that our customer service personnel will address your issue immediately.

If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com

We once again are truly sorry for the trouble you had to face.

Regards
Eureka Forbes Team

I am staying at Palam, New Delhi. I requested to change all my filters and membrane of my aqua sure ro(My customer code is [protected]). They reacted promptly. I have paid Rs 4130/- + installation charge. The technician fitted only four filters and told me at present membrane is not available with company. Within two days he will come and fit the membrane. Technicians name- Sonu Grewal mob no.[protected]. He fitted four filters on 14 Aug 13. I made several call. He always assure not to worry. But it is almost one month past. I think I have done a major mistake to believe them(cheaters????). I doubt whether they fit original product or road side product.

Eureka Forbes Team, I hope you will agree that your service is below the level of footpath sellers. Shame!!

I have bought this enhance water filter.while selling the product to me
the sales executive never mentioned that there will be a need to change
the filter very often. And to me who cannot afford this filter
change, this is greatly disappointing and shocking. Right from the time
the product was installed the The Automatic Water Level Sensor control
never worked. And till Oct 13 I used this product since 1 year I had
bought this, water either keeps on overflowing thro the top lid or keeps
on drizzling thro the tap or inlets and outlets. So through out the 1
year I used this machine a broad space below it was always flooded with
water. Water was good to taste but the mechanic who came to stop this
leakage, instead of stopping it leak said you have to change the filters
for 4000 rupees and change and place an AMC every year.The sales
executive had cheated me without informing about all this yearly
expense.He assured me I wouldn’t have to spend anything for this machine
for the first 4 – 5 years. Now the expense threatens me to stop using
this machine as we cannot afford this much every 6 months. Now since
last Oct 2013, I have switched off the machine and left it off without
using as the water started pouring out along with the two inlets for
water in the bottom of the machine. So is it a must that the filters
must be change every year or How often do we need to change the
filters…Somebody please explain in detail and how do we get to know its
time to change the filters?

Hi,

I brought RO Reviva model, after one week o[censored]sage it is not working.
I called executive, he told, I need purchase new part.
I was surprised with the answer; I told them clearly it is manifucture defect not mine.
Executive is agreed for this defect but not ready for change of part.
I escalated to several levels, then they changed the part with working one (not new one).

Always call to +[protected]on every second and fourth Thursday between 2:30 PM - 4:30 PM) your issue will be resolved (some what).

Thanks
Kumar

They simply cheating customers
I ordered one euroclean vacuum cleaner on 5th may 2015. I did not get the product yet. I have called them more than 50 times. Initially they told me excuses and now they are simply disconnecting my connection.
I have one aquasure purifier in my home. For annual paid service they promptly calling me every time. But when we have some trouble they cheating us

Dear Sir,

Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your Amrit water purifier.

We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.

In order to solve your issue and prevent this problem from occurring again, we require your cooperation.

We have taken a note of your complaint and your customer ID. Our customer service personnel will address your issue immediately.

If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com

We once again are truly sorry for the trouble you had to face.

Regards
Eureka Forbes Team

Eureka Forbes Aquaguard RO Smart — Defective Machine

I had purchased an Eureka Forbes Aquaguard RO smart on 6th Sep 08.
On the 11th water was not getting dispensed and I had called the representative who sold the machine. He had contacted the service staff who came on the 12th and said there was a lose contact and rectified the same. On 14th Sep 08, again water was not getting dispensed from the machine. I had called the customer care and lodged my complaint. Until 20th Sep 08, nobody had turned up and I had again contacted customer care. After repeated follow-up on 24th Sep 08, the technician from Eureka forbes turned up. He again opened the machine and said there was a lose contact and the water got dispensed on that day. The next day again water was not getting dispensed. The technician again turned up on 26th Sep 08 and then found that the pump is notfunctioning.
He has told that he would replace the pump on 26th Sept evening or on 27th Sept 08.
I do not understand why is he replacing the pump and not the machine.
Is Eureka Forbes not confident about the quality of their products or do most of the products have similar complaints. I had made the payment upfront with my credit card and the same has got transferred from my credit card account.
I think it is always better to make the payments to Eureka Forbes through post dated cheques as the products and services are unreliable.

Water Purifier — non-rectification of defects

The water purifier became disfunctional from 08-10-08 and complaints was lodged. Since there was Durga puja vacation, service parsonal came on 14th 'oct and examined and stated that a malfunctioning part need replacement which he assured to replace on the same day. But since then, he never turned up. To day Mr Ratan Sarma again attended and tried to fix it up with an old and used part which was not allwed by me.
In spite of being insured, the negligence on the part of sevice personals compelling me to drink water bought from the market.
Non- reciept of satisfactory service would compel me to approach the Redressal Forum for proper justice.- Mrs Manju Das, H/no-16, Namghar Path, Bhagaduttapur, Beltola, Guwahati-22, Mobile Phone No[protected].

Eureka Forbes — Defective RO water purifier and poor response to complaints

I had purchased RO water purifier (Reviva) from Eureka Forbes in Jan 2006. In the past 2 years the system has troubled us at many ocassions. After signing the AMC with the company to get the complaints resolved in time. But the repeated complaints are not received well and the technician often takes at least a week (company claims to attend to the complaints within 2 working days) and several phone calls to finally arrive and fix the system.
It has become a nuisense of late with problems arising within a month of repair. But the customer care service refuses to send anyone and just keep on passing over the complaint numbers. (ref 52081077 on 13-Oct-08 & 15-Oct-08).
It is so difficult to manage without clean purified water as the hard water supplied in our part of the city means that we can't drink or even cook food in it. And to survive on temporary arrangements for the most important ingredient of lives is almost impossible. But no amount of rebuking and complaints affects Eureka Forbes leaving us helpless.
I would never recommend anyone to buy this product because of the sole reason that if something goes wrong with the product (which it definitely will as they are designed for ephimeral existence only) then you will be left with no option but totally and helplessly dependent upon the mercy of the firm.

Sushil K Raina

yes, i agree about the complaints against eurekha forbes, better to file a case against eurekha forbes, i purchased one and half year back. everyday complaint no body bothers to resolve the problem. although i have an warranty.

eureka forbes aquaguard -r. o. — non hearing of repairing complaint

my water purifier needs some repair. i hav purchased it from kanpur. but they are not hearing my complaint

Eureka Forbes — Problem in after sales services

From the last 10 days i am regularly following with the eureka forbes people. they use to come as and when i ask but the main problem is that they are not able to make my aquagard good due to whichh i am facing water problem.
i think that the company do not have the most competent person to make it good.
i am facing a lots of problem.
they had visited 5 times but every time they are failing to repaire it i dont know why wat is the problem with this co.
i am using the aquaguard from last 10 year having very good relation with them but now i think i have to mave some other brand.
please suggest me what to do now

sir,

it is to inform that, the AMC of 13 Nos. Aqua Guard not provided by your service partner from last 6 month. it is therefore requested that immeditely action may be taken on this matter.

from
Nitin B. Mankar
Stores
National Bureau of Soil Survey & Land Use Planning Amravati Road, Nagpur
[protected]@gmail.com
Ph[protected], 2500545
(M) [protected]

Eureka Forbes service Annual maintenance — Not giving proper service

We have an Annual maintainance service with Eureka Fobes to service my Aqua gaurd regularly.My contract no is 17457965,My AMC is from 24-2-10 to 23-2-11.
From last 2 month i am calling Eurka fobes for Service but they never came for services, but a person came up with exchange offer of Aqua Gaurd like give old to Eureka fobes & buy new Aqua gaurd & get discount of Rs 1000/-.Inspite of calling again & again no one turn for servicing.I had register my complaine even in call centre but no one had came.My Complain No is 84358959..Now they Started asking for Renewal of AMC but they had not provide me last year's Service.Here i m attaching my amc 's Contract receipt. I need Justic on that .from last one month we are spending money on Bisleri inspite of having Aqua Gaurd.For any confirmation please get back to me on sheetal.[protected]@gmail.com. I am desperatly waiting for your reply on this matter. Regards, MRS. Sheetal Radadiya

Dear Sir/Ma’am,

Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your Aquaguard Enhance RO.

We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.

In order to solve your issue and prevent this problem from occurring again, we require your cooperation.

Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online. Or provide us with your service request number if you have already registered a complaint with us

Service request number ______________________________

If you don’t have the same, then please share with us your contact details. This way we can ensure that our customer service personnel will address your issue immediately.

If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com

We once again are truly sorry for the trouble you had to face.

Regards
Eureka Forbes Team

Aquaguard — When unit was under warranty motor was having problem and water was not coming properly

When unit was under warranty motor was having problem and water was not coming properly What kind of AMC is this? Why they collect the money for AMC when they doesn't check the motor problem issues

Eureka Forbes Vacuum Cleaner — BodyReplacement

I purchased eureka forbes vaccum cleaner from a salesman, he has given the machine and said bill will given in few days, He left the job if i call my city customer care person he says, you didnt buy from us. And now it has a prob and body has to bereplaced.

i have registered a complaint through eureka forbes online. there was no response till 4 months, later i took machine to service station they said they need 15 days time. after 20days there was no response and when i call them they a re very arrogant and rude .


BLADY COMPANY they roam around houses to sell, But we have roam around them at the time of service. ...

Eureka Forbes Vacuum Cleaner — need the pipe to be changed

we have been complaining from weeks n after being promised everythime they r not sending any one for servicing..we have launched complaints for vaccum cleaner n water purifier membrane needs tobe changed n th pipe of the vaccum cleaner
where my product is under guarantee period..pls be aware of after sales service of eureka forbes they r only good in making promises
they never keep there word..Everyone pls do not buy the products of eureka forbes they give pathetic affter sales services...

This is Murthy Madanapalle ph:[protected] Hose pipe is cracked please replace it

This is Murthy Madanapalle I want vacuum cleaner hose pipe my ph:[protected]

the hose pipe of eureka forbes is missing please can i get a replacement. i will pay the cost of the new pipe. pleaseeee its urgent.
Sukumar Sarangi