Eureka Forbes Complaints & Reviews

my machine was not working properly , the concerning authority is not taking interest in my machine . My name : Sanjib kumar Saha , Vill:Ganguria , Post: Subarnapur , PS: Haringhata , Distt: Nadia , West Bengal , Pin: 741249. I want faster action on that matter....

Dear Sir,
I have purchased a Aquaguard Total Enhance RO one 12/4/2012. It started giving problem (continous flow of waste water) and I got it replaced with another machine after 3/4 days. The new machine also was giving the same problem. One technician came on 19/4/2012 and opened the BRAND NEW machine. He said there is some loose contact or something inside. The problem is not fully resolved now. Still there is waste water leakage...

I bought a vaccum cleaner on 02/11/2011 and the sales person told me that the bill and the so called free gift bag will be sent through courier. Even after calling them for more than 10 times and also their customer care nos for 10 times i'm still waiting for the bill. I feel its really madatory to sell goods with bill but Eureka forbes is violating this. Someone please tell me how to proceed legally on this....

We had purchased Eureka forbes water filter named "Infinity" from eureka forbes dealer. From day one the machine was giving problem with water flow. Initially we kept on complaining and everytime the service person came and cleant it but after 2 days again the water flow diminished.Finally we realised that the machine was defective even the technician came and confirmed that the machine is defective for which we asked it to be...

Complaint No : 65847221 dt 6/3/12


My sincere adivce to the general pulblic is not to buy any of Eureaka Forbes products. Their Service Sucks.

Its more than a month and with repated calls they are not just bothered to get my R.O serviced, despite having an AMC with them.

I have spoken to their regional head Mr. Srikantan, there customer service head Mr. Sarvanan

a) they dont...

Eureka Forbes Service Center are unresponsive, during getting payment promise you everything & stage of replacement or some other problem people are ill or some relative are ill so unable to attend the call as their Service center will run on only 1 man.! How foolish people are they acquire....

Hello this Mukul Bajaj ,Businessman 24/male/Sonipat/Haryana.
I wanted to purchase a water purifier so i contacted on the customer care of EUREKA FORBES.
They told me that you will get a call by tomorrow from our executive.i complained at the website also.But nothing happened.
Continuously for 6 days i kept calling again and again 2 times a day & the customer care staff kept telling me it will be done tomorrow.I spent...

We have bought Aquasure Crystal filter from a dealer in Goregaon in may 2011. As per the requirement, the filters need to be serviced periodically. It's been 18 days since we have complained for a service person to come and service the filters however no one has visited us. Reminders to the call centre are also futile since they are of no help.
While we have suffered for this, I will strictly advise anyone never to buy the products....

I purchased my aquasure Pearl UV in January 2012, and had placed a request for installation in March.

I had to make no less than 11 calls to customer care to get my Aquasure Pearl UV installed. Finally, after 2 weeks, the aquasure technician turned up and found that the aquasure had a faulty circuit and hence was unusable. Now Its been another 3 weeks since my aquasure has been completely unusable, and I have made another 5...

complaint lodged having no. 86640221 on 30-3-12. Representative promised to rectify defect within 24 hrs. But regretfully inform you that its already passed 72 hrs nobody even phoned me & not come for see it. It really tarnishing the image of a reputed firms.
Hope to rectify today....

Refere the below mail, I have tried all my ways to get my water purifier re-installed at my newly shifted flat which is currently under warranty.
The service along with the false commitment provided by the company has to be taken care by general public before humping on this cheater's product. I dont knw how to proceed now and looking forward to throw away their product out of my home..........................

From:...

Dear All,

Eureka Forbes Sales person gives false promises to their customers. I wanted to buy a vacuum cleaner. Therefore I had called for free demo. the sales team leader reached my home at 9:00 PM on sunday. After demo I asked him for some time to check and think over whether to purchase the product or not but he insisted me and promised me that he will be giving me a big bag for packing the vacuum cleaner and would also...

We had purchased Aquaguard - REVIVA in 31st Dec. 2011. We were told that there will be a free service for 1 year from the date of installation every four months. At the time of purchasing company sales man measured TDS of inlet/outlet water he was found 1470/140 ,after one week my self measured at that time TDS vome 199/08,so, saled man not properly trained & he was given wrong information to custemor.. I had called up the customer...

Kind of fed up now and really don't know what will help. My product Total Reviva, RO, purchased last year had not been serviced for last one year. On logging a request around 10 times, raising the matter on Facebook and complaining on your site, your team contacted me and a ill-experienced technician also came over for the service last week. However, the product has been leaking since then - water all over the slab and kitchen. The cover...

WE PURCHASED AQUA SURE WATER FILTER MODEL IVORY DX ON 12 DEC 2010 FROM KOHINOOR APPLIANCES ( RECEIPT NO.2678 ). IT STARTED GIVING US PROBLEMS FROM 4TH MONTH ITSELF. AFTER MAKING COMPLAINT IT WAS REPAIRED ( RECEIPT NO.[protected]. AGAIN AFTER SEVEN MONTHS THE PROBLEM REAPPEARED. NOW IT IS UNSERVICEABLE. THE REPAIR TECHNICIAN FROM EUREKA FORBES HAVE GIVEN UP AND TOLD US THAT IT CANNOT BE REPAIRED AS THIS MODEL HAS INBUILT PROBLEM.
KINDLY...

Hello, I have taken AMC for 2 years with Eureka Forbes for my Water Filter. It is been almost one and a half year. So far they came only once after the first day of signing AMC. When I call for a service, they simply close without even verifying. I have escalated in writing to their Customer Service Head about 3 months back. Still no response. Last month I have sent to their Ombudsman along with an Delivery acknowledgement slip in registered...

Dear Sir,

Recently i bought one Eureka Forbes Total Duo ( Rs.15990). In fact, i intended to purchase another model which is Rs.11990/- Aquaguard Enhance Model. But Eurkea Forbes sales guy one Mr.S Raja (mobile no. [protected]) told us that he would get the AMC reimbursement for the existing Revivo Machine ( which we are currently using) if we buy this Total Duo for exchange and he forced to buy this Rs.15,990 machine on the...

dear all,
what i understand from eureka forbes RO appliance, that it requires high maintenance. i had purchased the appliance on 22/03/09 and since then i ve spent the amount equal to its cost for only maintenance. be it leaking tap, membrane or solenoid valve eureka forbes RO appliance has got all reasons to cheat the customers. i m planning to throw away the RO system and finally buy an assembled one which my neighbour has with zero...

I have purchased a RO water purifier from Eureka Forbes in the month of december. I have been having problems with the machine since the time i have bought this. I have to end up calling for a technician every 15 or 20 days. The product that they have launched is not a good one and i have been duped with the several details given by the sales guy about the product functionality. I have also not received my original receipt which they claim...

I am owning Eureka Forbes, Tornado Trendy Vacuum Cleaner for the past 10 years. I wanted to purchase Paper bags which are consumable used in the vacuum cleaner. The service centre in Bangalore informed that they can supply the nest day. After sometime a call came from the service centre that they can not support in this regard and we need to buy a new Vacuum Cleaner itself. Again i called up the service center and i was told that the bags...