Eureka Forbes Complaints & Reviews

Purchased a water purification system in name of my wife (Mrs. Anjana Mathew) from Eureka Forbes Limited Model Name Aqua Guard Sensa SMP+ bearing a D code - 12244 S.L. No. BD[protected]. A cheque (No. 021387 of SBI India) amounting to Rs. 18990 was issued in favour of Eureka Forbes Limited on[protected] for purchase of the same, a consumer ID - [protected] was created and a receipt bearing No. 060129 was issued but a proper Invoice is still awaited. A water purification unit with broken tap was supplied on the same day. Mr. Karthik sales representative (ID No. B-9050130 Phone No. [protected]) and Mr. Remesh (Manager Phone NO.[protected]) were very active before the actual purchase, but since the payment I am trying to get the unit replaced Mr. Ramesh is not answering my calls while Mr. Karhik shows his inability due to non cooperation from his manager for replacement. Tried many times to resolve this issue through online service request but no answer. Trying to contact senior manager but it seems impossible. Finally I feel that I am cheated by Eureka Forbes and decided to file a online complain on[protected]. Submitting this complain in anticipation of help from consumer forum in replacement of the unit.

We bought a New Aquaguard Infiniti water purifier on Feb-12.
It was having some problem and stopped working on 7-9-12.
I registered my first complaint on 8-9-12 on the local distributor name Rahul ([protected]) at 9:45 am. A technician from Reddys services, Kamothe came and investigated on 9th. He just shaken the wire and remove some connections and put it back. He finally told that the switch board got to replace. He told me that he will be back on next day. But he did not. I SMS him on 10-Sept-12 at 6:17 pm. Day after I called Kamothe service office No.[protected] at 4:32 pm. A new technician came and investigated the machine and he told that a PCB has to be replaced.
On 12-9-12, 4:30 pm a technician came and he told that he replaced the PCB and he immediately got it signed on a paper. It is about 10 minutes later, there is same problem retains. I shocked by seeing that and I immediately registered a complaint on the phone number 39883333 at 5:45 pm. (complaint number not issued but you can verify the incoming call on the date and time). There are no responses from technician. I called on the same number on 13-Sept-12 on 12:17 pm and again 14-Sept-1:56 pm. Each time a new customer relation officer asking my name and address, nearest location and again name and address and nearest location… I was so patient enough to answer every time and you see no one interested to give the complaint number except one when I called on 19th at 1:44 pm( yes it was after 5 days!!) and my complaint number is 68256292. Now, I am still calling but with complaint number… I also called their toll free number ([protected]) for registering my complaint. I wrote mail to the customer service center (1-OCT-12 and 5-Oct-12) and there is no reply till for my 2 mails!!. Now from Reddys Services, they are telling no PCB available with them and told me to call a NEW number [protected].
From last 23 days a person called Mr Hementh is convincing me that he will solve this. He told me call his manager Mr. Eshwaran Iyer ([protected]) and I am calling, calling and receiving same answer. I feed very very bad that why I bought this product???
For about last 40 days I am buying water from outside. I bought a expensive (Rs.11,000) water purifier and now I am buying water from outside.
I FEEL NO VALUE TO CUSTOMER.
IF ANY OFFICER FROM AQUA GUARD READ THIS COMPLAINT, IF YOU HAVE A SMALL COURTESY TO SOLVE THIS PROBLEM, PLEASE DO IT.

Dear Patrons,
Please beware of very Bad servicing of Eureka Forbes products. I purchased a AQUA Sure Nano more than 1 month ago and after several calls and follow-ups, the Installation Executive visited by residence in Cooke Town.

The installation was done but the AQUA sure does not work till date. I have been calling up the customer care center almost every day for the last 2 weeks, the only response I get is that "We will have a person attend and resolve your problem by Tomorrow". That tomorrow has not come till date !!

Similar is case with the Eureka Forbes security Systems. Nobody has come to install the system that i purchased and have paid for. IRRESPONSIBLE executives in the COMPANY and WORST SERVICE

I had chosen Eureka forbes with an expectation of good service but their SERVICE IS THE WORST SERVICE !!

Frustrated Customer,
Bopanna
Cooke Town,
Bangalore

Subject --- Replacement of pumping set CP6 of Aquagaurd Classic
I have an Aquagaurd classic model which is under the service CONTRACT RECEIPT NO.[protected]. DATED 16/01/2012. On 1/10/12, my filter pumping set CP6 model was not functioning so I called upon for their Service franchise agent in the name of EURO SMART SERVICES- 73, ASHOK NAGAR, SIGRA, VARANASI. Earlier they used to say that we will serve you by today or tomorrow morning and like this 4 days passed on, thereby I got up a complaint no.43 dt.5/10/2012 with a reply that they would not be able to serve us due to unavalability of the pumping set; now they are not giving preference to our service support.

Kindly resolve to or complaint.

Thanking You,
For Anoop Agrawal
Ph. [protected]
E-mail ishan.[protected]@rediffmail.com

We bought Aquaguard RO from Eureka Forbes in May 2012 thru Direct Marketing ( door to door). The Sales Executive was continously nagging us to sell this product and was boasting on their wonderful service support.

He was promising of excellent service qulaity all the time and was telling life time warranty as their was an offer in May 2012 for the company's 25th Anniversary.

But in practical they dont keep us their service and even when we have registered our complaint with call centre on 13th oct 2012, the concerned officer promised to resolve the complaint with in 24 hours, but till now after repeated reminders none of the Service Technician called us or visited.

We have been cheated by the executives who ever was incharge of sales / service and totally annoyed with the service.

The service level is very cheap and disgusting. if the company is so lousy in servicing customer, its a shame on the organization with inefficient employees.

I will never recommend to anyone for this Product

I registered my aqua sure aquaflo dx for 2 yrs annual maintenance plan 26 Sep 2012 to 25 Sep 2014 . agent sanjeev Gupta from eureka forbe helpline customer in ranchi . my aqua sure PCB AND CANDLE NOT FUNTIONAL not repaired .yet he has taken 2400 Rs and gave me receipt voucher. but now he not attending my call nor attended by helpline centre of ranchi.
.

MENE AQUAGARDE RO UV WHATER FILTER 3 MAHINE PAHELE LAGVAYA THA KHUCHH DINO TAK TO THIK CHALA LEKIN DERE DERE EAKE KARKE COMPANI WALO NE KARAB HONE KA KEHKAR SARE FILTER BADEL DIYE JO FILTER VORANTI MAI THA US KO BHI PASE LEKAER BADLA 4 DAY SE FILTER KHOLKE COMPANI KA MACENIK KHOLKE CHALA GAYA OR AABHI TAK THIK NAHI KIYA MANE FILTER ISLIYE LAGVAYA THA KI MERA PARIVAR KHARAB PANI SE BIMAR NA HO LEKIN COMPANI WALO NE MUJE JO FILTER DIYA HAI YATO VO DIFECTED HAI YA LOCAL HAI YA SECAND HAND HAI OR COMPANI WALO KI LAPAR FAHI KE CHALTE MEERE PARI VAR KE LOG DHOSIAS PANI SE BIMAR HO RAHE HAI

i Purchased a Aquasure Crystal water purifier in the year 10. it worked good for 2 year and after 2 years, the 2 catridge's were changed as the water is not purifing properly, later after changing the water is not purifing properly, there is no difference in the purified water and the tap water, the service person is arguing that he cant help with that as our area is not getting pure water, he got some meter with him and checked both the tap water and filter water to see the readings 388 and 365 respectively. i still feel the crystal in the water when it takes into the mouth. where as the earlier catridge's has good filters, in which i hardly find any water crystals when took into the mouth. i still preserve the older filters to show the difference. in case he stick to his saying that water is filtering then i have the older filters which has a good filtering compared to the new one, i can show the difference of both i.e., the new installed catridges and the older one, which they can experience. so i would like to file a complaint with consumer forum kindly help me by guiding me with your useful suggestions. what sort of proof is needed to file a complaint with consumer forum, how can the water be tested, and where it can be tested, kindly guide me.
thanks in advance

I bought a Vaccuam Cleaner on July From one of the agent. He committed to provide the service to us and said the final bill will be reaaached to me within 1 month from Mumbai office. Its almost 3 months and we did not yet received the final bill as wel as any service from them. Is there any way of tracking the time line for getting the bills.

I wish to make following complaint of cheating against "Mark Enterprises" a Franchise Sales Dealer of EurekaForbes, Near JMD Garden, Islampur, Sohna Road, Gurgaon (Haryana).
I purchased RO system Aqua Guard Total Duo from above dealer vide bill No 2618 dated 8th November, 2011. The sales representative Mr R K Pandey assured and promised me at the time of sale that the left over AMC charges of one year against my earlier Water filter ST-2000 of Eureka Forbes would be refunded to me. Which he kept promising and never refunded.
Fed up with his false promises I visited their office at above location about four months back and met the Proprieter Mr Aric Bakhtawar and explained the case to him. He also assured me that he would do the needful and revert, which he has not done till date.
It is felt that for the sake of selling their product they made a false promise and cheated me an amount of one year's AMC charges on ST-2000.
It is opined that they make such wrong promises for closing a deal and resort to unethical practice.
It is requested to refund my genuine dues and take action against such

I owe an Eureka forbes Aqua guard which is not functioning since 1 month . after logging complain on the number[protected] in the month of Sept 12 till date no one has turned up for service or Repair. i am into service contract with them for 1 year and they dont even answer the call.

IS THIS THE WAY THEY SHOULD TREAT THE CUSTOMER AND I QUESTION THEIR RESPONSIBILITY !!!!!!



sneha.p.tiwari;
07-sheetal pride apt,
Near new era school,
Govind nagar ,
nasik-422009

Aquaguard classic: It is not working for last two weeks. Contact with J Ahmed of Tinisukia branch office. I Have two year maintenance contract from 03/01/2011 to 02/01/2013. what is the reason for not attending the problem. I am very sorry to say that the service provided by your company is very poor. To solve a customer problem it should not take so much of time. I will go for consumer court if not solve within two day. J Ahmed told me that spare is not provided from Guwahati office. Very ridiculous comment. Is it like that? you should remember that I paid money for the service.

Last one week i have been approaching customer care but no response from service executive.
Till date my complaint lying unattended. Please do not buy Eurekaforbes Products.

Am Rakesh, we bought aquaguard Total for Rs 14990 on[protected].The warrant card agreement states that 12 months from the date of installation the warranty will be applicable.
Problem :- The machine did not work properly from the day it had been installed.Since we were confident that aquaguard would replace the machine ,we had logged a service compliant which was attended by a service men.But the problem continued,with repeated calls and monthly services the problem still persists.
Now,if we call the aquaguard service men say that the warranty had expired and we need to pay 4000 for replacement.
kindly provide us needed solution as soon as possible.
Since this had been a repeated query left unresolved.

I have complait on 24/09/12 for my Aquasure ivory water purifier, my complaint no is 68306661 but till date no body attend my complaint.and almost everyday i am calling customer care number but same answer we are attend you or give me one day time i am assure you,we forwarded your request etc..etc..

bad thing is that i have already paid AMC charges in advance so i have to bear this non sense things cos i think company is only sale there product but they are not interested in service.

i suggest to everybody who want to buy water purifier please DO NOT PURCHASE AQUASURE PRODUCT

thanks

Mirali

DEAR SIR,WE HAVE INSTALLED A WATER PURIFIER OF THIS COMPANY AND AN AMC WAS GIVEN VIDE RECEIPT NO-CP[protected],FOR THE PERIOD FROM 19.8.2011 TO 18.8.2012.THE TECHINICIAN WHO ATTENDED HAD CHANGED THE IRON CARTRIDGE AFTER COLLECTING 4065/-BUT AFTER THAT, NO ONE HAS APPROACHED US FOR FURTHER SERVICE FROM THE COMPANY'S SIDE EVEN AFTER GIVING THEM REPEATED REMINDERS.
NOW AS THE AMC PERIOD IS OVER, THEY HAVE AGAIN APPROACHED US FOR RENEWAL OF AMC.THIS MATTER WAS INFORMED TO THE BRANCH HEAD-MR M GOPICHAND([protected]), BUT NO SUCH CLARIFICATION FROM HIS END HAS COME.HE ASSURED US THAT HE WILL BE SENDING THE JOB CARD SIGNED BY OUR EMPLOYEE, BUT TILL TODAY THAT REMAINS PENDING.KINDLY ORGANISE TO SETTLE THIS ISSUE AT THE EARLIEST.
MR NAVEEN=[protected]

Sir,
The Under mentioned Machine make was purchased by me on 26 Jan 2012 from
MAKE:- EUERKA FORBES
MODEL :- QUICK CLEAN
COLOUR:- BROWN
SLNO :-

DATE COMPLIANT NO CALL COST
260912 68352436 7.20/-
290912 68352436 7.20/-
011012 87713530 7.20/-
051012 87733359 7.20/-

2. The machine was supplied to me was the machine which is kept in an show room for demo purpose this was proved by a team of engineers visited during that period the names of this honorable engineers are appended below. The machine was box pack and the wire winding switch was not functioning. The office has replaced the machine with new Machine on 22 Feb 2012 by Mr ASHWIN BAGADE (THE TECHNICAL EXECUTIVE).

3. Since than up to Aug 2012 the machines performance was satisfactory and now the machine started giving trouble by (by passing the ON / OFF switch and making the supply connectivity to direct by main switch the engineer visited the site on 02 Oct 2012 (on Gandhi Janti ) after calling and giving the compliant second time and calling all eureka delegates on telephonically.And found that the switch needs to be replaced but only when I call the spare parts in charge on telephonically MR RAWAL [protected] , MR Prasad (91+ [protected]). Kissan [protected], Deshmukh [protected], Ashwin Bagade , Mr Praful Jadhav([protected]) and atlast Mr Sunny ([protected]).

4. ALL THE TOP OFFICIALS ARE SLEEPING AND DOES NOT UNDER STAND THAT WHY THE MIDDLE LEVEL AND LOWER LEVEL ARE IN DEEP SLEEP SO I TELL ALL THE USERS THAT IN FUTURE ALL THE EUREKA FORBES ITEMS ARE NOT TO BE PURCHASED BY ANY ONE IN INDIA AND (ALL THE TOP OFFICERS ARE IF EX EUERKA FORBES NOT TO BE TAKEN BY ANY FIRMS FOR APPOINTMENT PURPOSE.

Eureka Forbes has worst service in Pune. i brought Aquasure RO + UV on 28/9 got installed in 30/9 17:00 and started leaking and water flowing everywhere thereafter. 4 times technician came after literally 50 calls. Every time they came they tight the valve, work with circuit but in vain. they told me about major fault and manufacturing defect but don't ready to give written feedback or ready to replace against existing warranty. now i after spending 15500/- didn't even drink a drop of water after purchase. i am hopeless and have no way except going for consumer forum.

I have purchased Eureka Forbes Aqua Sure Water Filter Aquaflo Dx Uv four months ago.All of a sudden the water purifier stooped working.i gave a complaint on customer care on 29.09.2012. The technician had come to repair it but said that he did not have the spares ( some kind of circuit) to repair it.I called up customer care many times but still my problem is not solved.

We have 11 nos of Eureka Forbes Cooler cum purifier, Storage cooler cum purifier, Aquaguard-600 water purifier from the year 2007. But now all the wager cooler are out of order since last 2 years. We had complained several time in sambalpur office but till now no responce is communicate. Our complain no is[protected] on dt. 16.08.2012 in kolkata office.