Eureka Forbes Complaints & Reviews

Am Rakesh, we bought aquaguard Total for Rs 14990 on[protected].The warrant card agreement states that 12 months from the date of installation the warranty will be applicable.
Problem :- The machine did not work properly from the day it had been installed.Since we were confident that aquaguard would replace the machine ,we had logged a service compliant which was attended by a service men.But the problem continued,with repeated calls and monthly services the problem still persists.
Now,if we call the aquaguard service men say that the warranty had expired and we need to pay 4000 for replacement.
kindly provide us needed solution as soon as possible.
Since this had been a repeated query left unresolved.

I have complait on 24/09/12 for my Aquasure ivory water purifier, my complaint no is 68306661 but till date no body attend my complaint.and almost everyday i am calling customer care number but same answer we are attend you or give me one day time i am assure you,we forwarded your request etc..etc..

bad thing is that i have already paid AMC charges in advance so i have to bear this non sense things cos i think company is only sale there product but they are not interested in service.

i suggest to everybody who want to buy water purifier please DO NOT PURCHASE AQUASURE PRODUCT

thanks

Mirali

DEAR SIR,WE HAVE INSTALLED A WATER PURIFIER OF THIS COMPANY AND AN AMC WAS GIVEN VIDE RECEIPT NO-CP[protected],FOR THE PERIOD FROM 19.8.2011 TO 18.8.2012.THE TECHINICIAN WHO ATTENDED HAD CHANGED THE IRON CARTRIDGE AFTER COLLECTING 4065/-BUT AFTER THAT, NO ONE HAS APPROACHED US FOR FURTHER SERVICE FROM THE COMPANY'S SIDE EVEN AFTER GIVING THEM REPEATED REMINDERS.
NOW AS THE AMC PERIOD IS OVER, THEY HAVE AGAIN APPROACHED US FOR RENEWAL OF AMC.THIS MATTER WAS INFORMED TO THE BRANCH HEAD-MR M GOPICHAND([protected]), BUT NO SUCH CLARIFICATION FROM HIS END HAS COME.HE ASSURED US THAT HE WILL BE SENDING THE JOB CARD SIGNED BY OUR EMPLOYEE, BUT TILL TODAY THAT REMAINS PENDING.KINDLY ORGANISE TO SETTLE THIS ISSUE AT THE EARLIEST.
MR NAVEEN=[protected]

Sir,
The Under mentioned Machine make was purchased by me on 26 Jan 2012 from
MAKE:- EUERKA FORBES
MODEL :- QUICK CLEAN
COLOUR:- BROWN
SLNO :-

DATE COMPLIANT NO CALL COST
260912 68352436 7.20/-
290912 68352436 7.20/-
011012 87713530 7.20/-
051012 87733359 7.20/-

2. The machine was supplied to me was the machine which is kept in an show room for demo purpose this was proved by a team of engineers visited during that period the names of this honorable engineers are appended below. The machine was box pack and the wire winding switch was not functioning. The office has replaced the machine with new Machine on 22 Feb 2012 by Mr ASHWIN BAGADE (THE TECHNICAL EXECUTIVE).

3. Since than up to Aug 2012 the machines performance was satisfactory and now the machine started giving trouble by (by passing the ON / OFF switch and making the supply connectivity to direct by main switch the engineer visited the site on 02 Oct 2012 (on Gandhi Janti ) after calling and giving the compliant second time and calling all eureka delegates on telephonically.And found that the switch needs to be replaced but only when I call the spare parts in charge on telephonically MR RAWAL [protected] , MR Prasad (91+ [protected]). Kissan [protected], Deshmukh [protected], Ashwin Bagade , Mr Praful Jadhav([protected]) and atlast Mr Sunny ([protected]).

4. ALL THE TOP OFFICIALS ARE SLEEPING AND DOES NOT UNDER STAND THAT WHY THE MIDDLE LEVEL AND LOWER LEVEL ARE IN DEEP SLEEP SO I TELL ALL THE USERS THAT IN FUTURE ALL THE EUREKA FORBES ITEMS ARE NOT TO BE PURCHASED BY ANY ONE IN INDIA AND (ALL THE TOP OFFICERS ARE IF EX EUERKA FORBES NOT TO BE TAKEN BY ANY FIRMS FOR APPOINTMENT PURPOSE.

Eureka Forbes has worst service in Pune. i brought Aquasure RO + UV on 28/9 got installed in 30/9 17:00 and started leaking and water flowing everywhere thereafter. 4 times technician came after literally 50 calls. Every time they came they tight the valve, work with circuit but in vain. they told me about major fault and manufacturing defect but don't ready to give written feedback or ready to replace against existing warranty. now i after spending 15500/- didn't even drink a drop of water after purchase. i am hopeless and have no way except going for consumer forum.

I have purchased Eureka Forbes Aqua Sure Water Filter Aquaflo Dx Uv four months ago.All of a sudden the water purifier stooped working.i gave a complaint on customer care on 29.09.2012. The technician had come to repair it but said that he did not have the spares ( some kind of circuit) to repair it.I called up customer care many times but still my problem is not solved.

We have 11 nos of Eureka Forbes Cooler cum purifier, Storage cooler cum purifier, Aquaguard-600 water purifier from the year 2007. But now all the wager cooler are out of order since last 2 years. We had complained several time in sambalpur office but till now no responce is communicate. Our complain no is[protected] on dt. 16.08.2012 in kolkata office.

Customer code [protected]
3 year contract for service but o service being provided. The firm should refund my money and own responsibility for poor quality water that I am ending up consuming.
Contract receipt number[protected].2.11 to 27.2.14

complaint for defect rectification lodged on 3 oct 2012 . complaint no 68483375. no response till date. whole family has to use unpure water resulting in adverse health effects. kindly intervene at the earliest. regards

We purchased a Gold Nova Water Purifier from Eureka Forbes when we were at Mumbai. Thereafter, the executive from the authorised service centre of the company named Sai Raj Enterprises attended our house and advised to have the service contract for three years. The name of executive is Sagar having mobile number +91-[protected]. The contract was for the period from[protected] to[protected]. He charged Rs. 3000 for such contract. He was informed that my husband's job was transferable to which he said that service under contract will be provided all over Maharashtra / India. The contract included two servicing and the replacement of candles free of cost per year. He was subsequently transferred to Amravati in August 2011. The concerned dealer at Amravati named Trimurti Enterprises Re-installed the purifier by charging Rs. 615. However, he refused to recognize the contract and refused to give services as promised and that he advised me to contact the dealer at Mumbai. Accordingly, I repeatedly made contact with said Shree Sagar so also with Sai Raj Enterprises[protected] but in vain. Having lost all hopes, I made contact with the local dealer at Amravati that is Trimurti Enterprises and requested him to replace the candles and to undertake servicing of the machine. He did so but for Rs. 1530. Thus, I was required to make additional payment for no fault of mine. The company, the dealer, the executive etc. all are responsible for such poor performance and false representation. I hereby would like to caution public at large that they should be careful while dealing with and before purchasing any product of Eureka Forbes. I am herewith attaching the copy of contract for your perusal.

I had purchased a water filter from M/s Eureka Forbes and the machine is under AMC. I had lodged a request for service on 19.09.2012, which has not been attended to this momnet. The acknowledgement no is [protected]. I called up the help line number 7 times and and was always assured that the technician would be reaching me the same day. Today is the 13th day and the complaint remains a complaint. I talked to a Senior Executive at the call centre, who identified himself as Mr. Swamy, and was assured that the complaint would certainly be resolved by Saturday evening. Today is monday and it is 6. p.m and till now no technician has contacted me.

I regret having purchased the products of this company. I intend to enforce my right under the AMC. I reserve my rights to legally enforce my rights unless the complaint is resolved in 24 hours.

Princemon K Sebastian
51/714
Junior Janata Road
Vyttila Cochin -682019
Kerala

mob [protected]

I had taken an AMC for my AcquaGuard water purifier which will expire on 15 November 2012. As per the agreement after six months a service was due. But even after repeatedly calling both the service center and customer care no one has yet turned up for servicing the machine. The only response is a promise that the resprensentative will come within a day . I am really sorry that such a reputed company like Eureka Forbes doesn't give any importance to the health of their clients. I would like to go to the consumer court regarding this matter and would like to konw the procedure for this.My ICR NO: [protected] and Contract receipt no: 20148931.

Ajith Abraham
Kalarikal Gardens
Kochupally, Nadakavu,
Kochi, kerala.
Mobile: [protected]

I purchesed a water purifier on 02/12/2011. There is no service facilities up to date

This is a complaint about the service not yet served by Eureka Forbes. This is THE worst experience I am having with customer service of any product company.
I had registered a service request to Eureka Forbes customer service center on 11-Aug-2012 (Request number[protected]. I have an AMC for the product Aquasure Nano RO water filter with Eureka Forbes (Contract Recpt number[protected], dt- 21-JUL-2012, amt - Rs. 3425).
The service request was for changing the inner filters and candles and to repair the filter tap.
Since 11-AUG, I did not received any service call back nor any one visited my place to get the service done.
I am fed up calling up the service call center and the only reply they have is give us one last opportunity.
I don't have any opportunities left with me, for them to be spared. You can check my call records and service center call records to verify how many times I have called them.
I have a 1&1/2 year old kid and my family uses this filter to filter the tap water. Imagine, the life of inner filters (sediment and RO filter) already been expired and the candle due to be replaced AND the leaking filter tap, I have been holding my patience on Eureka forbes since a long time. But no response, no follow ups, nothing.
On[protected], a service person visits my home but without service request number and without knowledge of what is to be done. Just think about the quality of service being provided. I verify from service center, if he is the correct person and supposed to be visiting my home. After confirming I let him in and he says, "I don't have the parts that are supposed to be changed. I will get them tomorrow morning before 12pm and fix the issues". I said ok. Next day[protected], I didn't go to office, kept on calling this person 10-15 times but he didn't take the call. I waited for him to call back or response till 4 pm. But then everything in vain.
I am out of my patience and bunking my office for nothing. Do they realize how much I lose when I don't attend my office a single day? I have got a family to run. I am a simple middle class family man.
They got to pay me back for all my waiting, patience, suffering and now Office day-off also.
I have not faced such a bad service providing from any product company as yet. This is a lot to suffer for a customer waiting to get what? water filter to be serviced that too under AMC! I have lost faith on Eureka forbes and it has to pay me back for all my sufferings and loss.

carpet brush of vacuum cleaner is not working.After so many complaints carpet brush haven't changed or replaced.we are tired of complaining again and again now we want refund we don't want this vacuum cleaner only.

i have purchased UV purifier in 2011 but no body came for its service till date. I have approached the manager of the company of jammu city so many times but didn't get any response from your side.
so please pay your kind attention and do the needfull as soon as possible.

Second time consecutive, I am having trouble getting service from Eureka Forbes. The lady who handles phone Service desk of Hariom Service Station ghaziabad area is not fit to be in that position. She does not know how to handle clients. She will cut the phone even while you are talking to her. No service and she says our engineer came but there was no one home. This is simply not possible. There is always someone present in my home. She is very rude and refuse to talk sense.

I've bought a Aquaguard Total RO 8 months through a sales representative(who literally begged and waited for hours eventhough i asked him to come at the appointment time!!) . I reside in thiruvanmiyur and i use only metro water. In the third month itself, the filter was not working and the representative came and to my surprise he said the filter has to be replaced. I asked him to replace at free of cost since it was under warranty. He said it cannot be done and free replacement will be done only upon AMC. He cleaned the filter and said it will temporarily work and he did not turn up when the problem occured again. I was given a service request number through call centre[protected] on 6th of September and till not the problem is not solved. To add, the call centre guys gave a number of area service manager , Mr. Emayan([protected]) who spoke to me in a rude manner and said filter cannot be changed at free of cost eventhough under warranty period and on top of that he said, the water you may be using a sewage or mud water and sighted this reason for the problem. I was really disguised about the reply he gave and i want to sue against this company for making me to run from pillar to post to resolve this issue.

What have Eureka people got in mind that whatever rubbish they produce we have to consume. They should not be allowed to survivie any longer. There is no person where one can make a complaint . I am an ardent user of aqua guard model no.ST 2000. I had issues with filtering of water. We could see worms in the filtered water. A complaint was made on 12.09.12 but they refused to give the complaint no. It is 5 days past and they have not bothered to send anyone. Today on threatening them they have given me a complaint no. as 68171914. The person i spoke to was Ms.Fallila at 39883333. I have small children and very elderly people at home. This issue has alredy increased my medical bill and it is causing mental agony. I dont want to spare the company. Can anyone please help me on this issue. Thanks. My no.24416289.

WE HAVE A AQUA GUARD MODEL NO. ST - 2000. ALL ALONG WE WERE VERY SATISFIED WITH THE SERVICE AND THE PRODUCT. BUT SUDDENLY WE FOUND THAT THE FILTERATION WAS NOT BEING DONE AND WE FOUND WORMS IN THE WATER. A COMPLAINT WAS REGISTERED TO PHONE NO. 39883333 ON THE 12 TH SEPTEMBER 2012, BUT TILL TODAY 17.09.12 THERE HAS BEEN NO RESPONSE FROM THE COMPANY. IS AQUA GUARD PLANNING TO WIND UP THE SHOW. IF I DO NOT GET A REPLY AND SERVICE WITHIN...