Eureka Forbes Complaints & Reviews

We have 11 nos of Eureka Forbes Cooler cum purifier, Storage cooler cum purifier, Aquaguard-600 water purifier from the year 2007. But now all the wager cooler are out of order since last 2 years. We had complained several time in sambalpur office but till now no responce is communicate. Our complain no is[protected] on dt. 16.08.2012 in kolkata office.

Customer code [protected]
3 year contract for service but o service being provided. The firm should refund my money and own responsibility for poor quality water that I am ending up consuming.
Contract receipt number[protected].2.11 to 27.2.14

complaint for defect rectification lodged on 3 oct 2012 . complaint no 68483375. no response till date. whole family has to use unpure water resulting in adverse health effects. kindly intervene at the earliest. regards

We purchased a Gold Nova Water Purifier from Eureka Forbes when we were at Mumbai. Thereafter, the executive from the authorised service centre of the company named Sai Raj Enterprises attended our house and advised to have the service contract for three years. The name of executive is Sagar having mobile number +91-[protected]. The contract was for the period from[protected] to[protected]. He charged Rs. 3000 for such contract. He was informed that my husband's job was transferable to which he said that service under contract will be provided all over Maharashtra / India. The contract included two servicing and the replacement of candles free of cost per year. He was subsequently transferred to Amravati in August 2011. The concerned dealer at Amravati named Trimurti Enterprises Re-installed the purifier by charging Rs. 615. However, he refused to recognize the contract and refused to give services as promised and that he advised me to contact the dealer at Mumbai. Accordingly, I repeatedly made contact with said Shree Sagar so also with Sai Raj Enterprises[protected] but in vain. Having lost all hopes, I made contact with the local dealer at Amravati that is Trimurti Enterprises and requested him to replace the candles and to undertake servicing of the machine. He did so but for Rs. 1530. Thus, I was required to make additional payment for no fault of mine. The company, the dealer, the executive etc. all are responsible for such poor performance and false representation. I hereby would like to caution public at large that they should be careful while dealing with and before purchasing any product of Eureka Forbes. I am herewith attaching the copy of contract for your perusal.

I had purchased a water filter from M/s Eureka Forbes and the machine is under AMC. I had lodged a request for service on 19.09.2012, which has not been attended to this momnet. The acknowledgement no is [protected]. I called up the help line number 7 times and and was always assured that the technician would be reaching me the same day. Today is the 13th day and the complaint remains a complaint. I talked to a Senior Executive at the call centre, who identified himself as Mr. Swamy, and was assured that the complaint would certainly be resolved by Saturday evening. Today is monday and it is 6. p.m and till now no technician has contacted me.

I regret having purchased the products of this company. I intend to enforce my right under the AMC. I reserve my rights to legally enforce my rights unless the complaint is resolved in 24 hours.

Princemon K Sebastian
51/714
Junior Janata Road
Vyttila Cochin -682019
Kerala

mob [protected]

I had taken an AMC for my AcquaGuard water purifier which will expire on 15 November 2012. As per the agreement after six months a service was due. But even after repeatedly calling both the service center and customer care no one has yet turned up for servicing the machine. The only response is a promise that the resprensentative will come within a day . I am really sorry that such a reputed company like Eureka Forbes doesn't give any importance to the health of their clients. I would like to go to the consumer court regarding this matter and would like to konw the procedure for this.My ICR NO: [protected] and Contract receipt no: 20148931.

Ajith Abraham
Kalarikal Gardens
Kochupally, Nadakavu,
Kochi, kerala.
Mobile: [protected]

I purchesed a water purifier on 02/12/2011. There is no service facilities up to date

This is a complaint about the service not yet served by Eureka Forbes. This is THE worst experience I am having with customer service of any product company.
I had registered a service request to Eureka Forbes customer service center on 11-Aug-2012 (Request number[protected]. I have an AMC for the product Aquasure Nano RO water filter with Eureka Forbes (Contract Recpt number[protected], dt- 21-JUL-2012, amt - Rs. 3425).
The service request was for changing the inner filters and candles and to repair the filter tap.
Since 11-AUG, I did not received any service call back nor any one visited my place to get the service done.
I am fed up calling up the service call center and the only reply they have is give us one last opportunity.
I don't have any opportunities left with me, for them to be spared. You can check my call records and service center call records to verify how many times I have called them.
I have a 1&1/2 year old kid and my family uses this filter to filter the tap water. Imagine, the life of inner filters (sediment and RO filter) already been expired and the candle due to be replaced AND the leaking filter tap, I have been holding my patience on Eureka forbes since a long time. But no response, no follow ups, nothing.
On[protected], a service person visits my home but without service request number and without knowledge of what is to be done. Just think about the quality of service being provided. I verify from service center, if he is the correct person and supposed to be visiting my home. After confirming I let him in and he says, "I don't have the parts that are supposed to be changed. I will get them tomorrow morning before 12pm and fix the issues". I said ok. Next day[protected], I didn't go to office, kept on calling this person 10-15 times but he didn't take the call. I waited for him to call back or response till 4 pm. But then everything in vain.
I am out of my patience and bunking my office for nothing. Do they realize how much I lose when I don't attend my office a single day? I have got a family to run. I am a simple middle class family man.
They got to pay me back for all my waiting, patience, suffering and now Office day-off also.
I have not faced such a bad service providing from any product company as yet. This is a lot to suffer for a customer waiting to get what? water filter to be serviced that too under AMC! I have lost faith on Eureka forbes and it has to pay me back for all my sufferings and loss.

carpet brush of vacuum cleaner is not working.After so many complaints carpet brush haven't changed or replaced.we are tired of complaining again and again now we want refund we don't want this vacuum cleaner only.

i have purchased UV purifier in 2011 but no body came for its service till date. I have approached the manager of the company of jammu city so many times but didn't get any response from your side.
so please pay your kind attention and do the needfull as soon as possible.

Second time consecutive, I am having trouble getting service from Eureka Forbes. The lady who handles phone Service desk of Hariom Service Station ghaziabad area is not fit to be in that position. She does not know how to handle clients. She will cut the phone even while you are talking to her. No service and she says our engineer came but there was no one home. This is simply not possible. There is always someone present in my home. She is very rude and refuse to talk sense.

I've bought a Aquaguard Total RO 8 months through a sales representative(who literally begged and waited for hours eventhough i asked him to come at the appointment time!!) . I reside in thiruvanmiyur and i use only metro water. In the third month itself, the filter was not working and the representative came and to my surprise he said the filter has to be replaced. I asked him to replace at free of cost since it was under warranty. He said it cannot be done and free replacement will be done only upon AMC. He cleaned the filter and said it will temporarily work and he did not turn up when the problem occured again. I was given a service request number through call centre[protected] on 6th of September and till not the problem is not solved. To add, the call centre guys gave a number of area service manager , Mr. Emayan([protected]) who spoke to me in a rude manner and said filter cannot be changed at free of cost eventhough under warranty period and on top of that he said, the water you may be using a sewage or mud water and sighted this reason for the problem. I was really disguised about the reply he gave and i want to sue against this company for making me to run from pillar to post to resolve this issue.

What have Eureka people got in mind that whatever rubbish they produce we have to consume. They should not be allowed to survivie any longer. There is no person where one can make a complaint . I am an ardent user of aqua guard model no.ST 2000. I had issues with filtering of water. We could see worms in the filtered water. A complaint was made on 12.09.12 but they refused to give the complaint no. It is 5 days past and they have not bothered to send anyone. Today on threatening them they have given me a complaint no. as 68171914. The person i spoke to was Ms.Fallila at 39883333. I have small children and very elderly people at home. This issue has alredy increased my medical bill and it is causing mental agony. I dont want to spare the company. Can anyone please help me on this issue. Thanks. My no.24416289.

WE HAVE A AQUA GUARD MODEL NO. ST - 2000. ALL ALONG WE WERE VERY SATISFIED WITH THE SERVICE AND THE PRODUCT. BUT SUDDENLY WE FOUND THAT THE FILTERATION WAS NOT BEING DONE AND WE FOUND WORMS IN THE WATER. A COMPLAINT WAS REGISTERED TO PHONE NO. 39883333 ON THE 12 TH SEPTEMBER 2012, BUT TILL TODAY 17.09.12 THERE HAS BEEN NO RESPONSE FROM THE COMPANY. IS AQUA GUARD PLANNING TO WIND UP THE SHOW. IF I DO NOT GET A REPLY AND SERVICE WITHIN...

I have ordered Aquaguard water filter on Aug 23 for 7500. and i also gave Rs. 2500. And told him to put rest of the amount as monthly emi bases. Now the issue is they have not installed the instrument and when i ever i call the customer care they say they would send today. But no one turns up. It is been 20 days now no response. The complient number which i have registered with Aqua gaurd is 87592108.

VERY POOR SERVICE FROM EUREKA FORBES INDIA ROURKELA AREA.SINCE LAST 6 DAYS NO SERVICE TECHNICIAN COMING FOR SERVICE IRRESPECTIVE OF ANNUAL MAINTANANCE CONTRACT

To respected sir/madam,
I have a Nova aqua guard model in my house. I made a two year maintenance contract with Eureka Forbes, aqua guard from[protected] to[protected]. Initially while doing the contract they changed the candle of the machine.
On[protected] a beep voice started coming from the model simultaneously with the water. I called Mr.pravin chawhan([protected]) for servicing but at that time he was transferred to the sales department. Then I called Mr.akhilesh([protected]) for the same. He came, checked the machine and told me that we have to change the candle. He did some servicing to the machine.
Till today I talked with Mr.akhilesh, customer care people[protected]my complaint no.[protected], Mr.jaiswal ([protected]) and finally the head of the Nasik department Mr.sushil walde ([protected])on phone in all from last 23 days. The main reason they told me is that the candle is not available in their stock. Every day morning they tell me that madam today we will do your work but still of no use.
Sir, professionally I am also an architect. I very well know how professionals work. I called all of the above people in all 30-35 times. I personally think that Eureka Forbes is a well known company in water purifiers and it is really not possible that from last so many days not a single candle is available in the city like Nasik. My contract is also getting completed on 25th of the same month. I really don’t know what the actual problem is.
Sir, it is a very humble request from my side that you please help me and solve my problem as early as possible. I really expect a lot from you and I am very sorry if I hurt you from my e-mail.
Thank you very much.
Yours sincerely,
Er. Anand a.Lodha,Nasik ([protected]) Ar. Vinitee a.Lodha. ([protected])

Dear Madam/sir
I purchased an Acqugaurd from Eureka Forbes limited on[protected], and the serviceman came in August 2012, and fraudulently replaced the parts on the name of Service , due to which machine has stopped working , and not usable ,
and now they are asking us to give Rs.1800
and misbehaving with us
please help us
following are the details
Dc no. is 18572801
Order no.[protected]
product is AG classic( water filter) , Amount is 7390,
Kind Regards
Mitul

When we have registered requirement of water purifier on Eureka Forbes website, immediate second day their executive Krishna(koregaon park office) called us said within 3 days we will install water purifier and we impressed service & booked water purifier Duo RO price of 17,000/-. After booking they have installed after 15-16days on lots of follow-ups. They were giving reasons stock was not available in Chennai, again, now not available in Nagpur etc.... When technical person came here he was saying your water tank height is only 4~5 feet so it will not work proper. Booking time they notified everything is well no problem. After installation within 2 days water purifier was not working. So again called to them they replied call to costumer care no. we registered complaint 2 times but still now no any executive came to repair. Only they are selling product and making fool to costumers about service. We are too much frustrated on their service. I will never buy any product of Eureka Forbes.

We have purchase Enhance Ro from Eureka Forbes on March2012,and first service due on June2012.I have many time contact to area manager Mr.Ajay Gautam,he always give assurance next week I come withe technician and after two monthe 28the august2012 ,he replied theat he is unable for arrange technician.you can launch my complaint in website.theen I have contact customer care same day he give us complaint no 87545027 and told within two days your RO service will be done. but still nobody came for service every time give only assurance today technician will reach.We are purchasing 20;ltr water every day for drinking from one monthe.I want to refund my Ro money we will purchase from otheer company.


GANGA RAM
A-702,AWAS VIKAS COLONY UNNAO
UTTAR PRADESH INDIA
CONT NO.[protected]