Eureka Forbes Complaints & Reviews

I had taken an AMC for my AcquaGuard water purifier which will expire on 15 November 2012. As per the agreement after six months a service was due. But even after repeatedly calling both the service center and customer care no one has yet turned up for servicing the machine. The only response is a promise that the resprensentative will come within a day . I am really sorry that such a reputed company like Eureka Forbes doesn't give any importance to the health of their clients. I would like to go to the consumer court regarding this matter and would like to konw the procedure for this.My ICR NO: [protected] and Contract receipt no: 20148931.

Ajith Abraham
Kalarikal Gardens
Kochupally, Nadakavu,
Kochi, kerala.
Mobile: [protected]

I purchesed a water purifier on 02/12/2011. There is no service facilities up to date

This is a complaint about the service not yet served by Eureka Forbes. This is THE worst experience I am having with customer service of any product company.
I had registered a service request to Eureka Forbes customer service center on 11-Aug-2012 (Request number[protected]. I have an AMC for the product Aquasure Nano RO water filter with Eureka Forbes (Contract Recpt number[protected], dt- 21-JUL-2012, amt - Rs. 3425).
The service request was for changing the inner filters and candles and to repair the filter tap.
Since 11-AUG, I did not received any service call back nor any one visited my place to get the service done.
I am fed up calling up the service call center and the only reply they have is give us one last opportunity.
I don't have any opportunities left with me, for them to be spared. You can check my call records and service center call records to verify how many times I have called them.
I have a 1&1/2 year old kid and my family uses this filter to filter the tap water. Imagine, the life of inner filters (sediment and RO filter) already been expired and the candle due to be replaced AND the leaking filter tap, I have been holding my patience on Eureka forbes since a long time. But no response, no follow ups, nothing.
On[protected], a service person visits my home but without service request number and without knowledge of what is to be done. Just think about the quality of service being provided. I verify from service center, if he is the correct person and supposed to be visiting my home. After confirming I let him in and he says, "I don't have the parts that are supposed to be changed. I will get them tomorrow morning before 12pm and fix the issues". I said ok. Next day[protected], I didn't go to office, kept on calling this person 10-15 times but he didn't take the call. I waited for him to call back or response till 4 pm. But then everything in vain.
I am out of my patience and bunking my office for nothing. Do they realize how much I lose when I don't attend my office a single day? I have got a family to run. I am a simple middle class family man.
They got to pay me back for all my waiting, patience, suffering and now Office day-off also.
I have not faced such a bad service providing from any product company as yet. This is a lot to suffer for a customer waiting to get what? water filter to be serviced that too under AMC! I have lost faith on Eureka forbes and it has to pay me back for all my sufferings and loss.

carpet brush of vacuum cleaner is not working.After so many complaints carpet brush haven't changed or replaced.we are tired of complaining again and again now we want refund we don't want this vacuum cleaner only.

i have purchased UV purifier in 2011 but no body came for its service till date. I have approached the manager of the company of jammu city so many times but didn't get any response from your side.
so please pay your kind attention and do the needfull as soon as possible.

Second time consecutive, I am having trouble getting service from Eureka Forbes. The lady who handles phone Service desk of Hariom Service Station ghaziabad area is not fit to be in that position. She does not know how to handle clients. She will cut the phone even while you are talking to her. No service and she says our engineer came but there was no one home. This is simply not possible. There is always someone present in my home. She is very rude and refuse to talk sense.

I've bought a Aquaguard Total RO 8 months through a sales representative(who literally begged and waited for hours eventhough i asked him to come at the appointment time!!) . I reside in thiruvanmiyur and i use only metro water. In the third month itself, the filter was not working and the representative came and to my surprise he said the filter has to be replaced. I asked him to replace at free of cost since it was under warranty. He said it cannot be done and free replacement will be done only upon AMC. He cleaned the filter and said it will temporarily work and he did not turn up when the problem occured again. I was given a service request number through call centre[protected] on 6th of September and till not the problem is not solved. To add, the call centre guys gave a number of area service manager , Mr. Emayan([protected]) who spoke to me in a rude manner and said filter cannot be changed at free of cost eventhough under warranty period and on top of that he said, the water you may be using a sewage or mud water and sighted this reason for the problem. I was really disguised about the reply he gave and i want to sue against this company for making me to run from pillar to post to resolve this issue.

What have Eureka people got in mind that whatever rubbish they produce we have to consume. They should not be allowed to survivie any longer. There is no person where one can make a complaint . I am an ardent user of aqua guard model no.ST 2000. I had issues with filtering of water. We could see worms in the filtered water. A complaint was made on 12.09.12 but they refused to give the complaint no. It is 5 days past and they have not bothered to send anyone. Today on threatening them they have given me a complaint no. as 68171914. The person i spoke to was Ms.Fallila at 39883333. I have small children and very elderly people at home. This issue has alredy increased my medical bill and it is causing mental agony. I dont want to spare the company. Can anyone please help me on this issue. Thanks. My no.24416289.

WE HAVE A AQUA GUARD MODEL NO. ST - 2000. ALL ALONG WE WERE VERY SATISFIED WITH THE SERVICE AND THE PRODUCT. BUT SUDDENLY WE FOUND THAT THE FILTERATION WAS NOT BEING DONE AND WE FOUND WORMS IN THE WATER. A COMPLAINT WAS REGISTERED TO PHONE NO. 39883333 ON THE 12 TH SEPTEMBER 2012, BUT TILL TODAY 17.09.12 THERE HAS BEEN NO RESPONSE FROM THE COMPANY. IS AQUA GUARD PLANNING TO WIND UP THE SHOW. IF I DO NOT GET A REPLY AND SERVICE WITHIN...

I have ordered Aquaguard water filter on Aug 23 for 7500. and i also gave Rs. 2500. And told him to put rest of the amount as monthly emi bases. Now the issue is they have not installed the instrument and when i ever i call the customer care they say they would send today. But no one turns up. It is been 20 days now no response. The complient number which i have registered with Aqua gaurd is 87592108.

VERY POOR SERVICE FROM EUREKA FORBES INDIA ROURKELA AREA.SINCE LAST 6 DAYS NO SERVICE TECHNICIAN COMING FOR SERVICE IRRESPECTIVE OF ANNUAL MAINTANANCE CONTRACT

To respected sir/madam,
I have a Nova aqua guard model in my house. I made a two year maintenance contract with Eureka Forbes, aqua guard from[protected] to[protected]. Initially while doing the contract they changed the candle of the machine.
On[protected] a beep voice started coming from the model simultaneously with the water. I called Mr.pravin chawhan([protected]) for servicing but at that time he was transferred to the sales department. Then I called Mr.akhilesh([protected]) for the same. He came, checked the machine and told me that we have to change the candle. He did some servicing to the machine.
Till today I talked with Mr.akhilesh, customer care people[protected]my complaint no.[protected], Mr.jaiswal ([protected]) and finally the head of the Nasik department Mr.sushil walde ([protected])on phone in all from last 23 days. The main reason they told me is that the candle is not available in their stock. Every day morning they tell me that madam today we will do your work but still of no use.
Sir, professionally I am also an architect. I very well know how professionals work. I called all of the above people in all 30-35 times. I personally think that Eureka Forbes is a well known company in water purifiers and it is really not possible that from last so many days not a single candle is available in the city like Nasik. My contract is also getting completed on 25th of the same month. I really don’t know what the actual problem is.
Sir, it is a very humble request from my side that you please help me and solve my problem as early as possible. I really expect a lot from you and I am very sorry if I hurt you from my e-mail.
Thank you very much.
Yours sincerely,
Er. Anand a.Lodha,Nasik ([protected]) Ar. Vinitee a.Lodha. ([protected])

Dear Madam/sir
I purchased an Acqugaurd from Eureka Forbes limited on[protected], and the serviceman came in August 2012, and fraudulently replaced the parts on the name of Service , due to which machine has stopped working , and not usable ,
and now they are asking us to give Rs.1800
and misbehaving with us
please help us
following are the details
Dc no. is 18572801
Order no.[protected]
product is AG classic( water filter) , Amount is 7390,
Kind Regards
Mitul

When we have registered requirement of water purifier on Eureka Forbes website, immediate second day their executive Krishna(koregaon park office) called us said within 3 days we will install water purifier and we impressed service & booked water purifier Duo RO price of 17,000/-. After booking they have installed after 15-16days on lots of follow-ups. They were giving reasons stock was not available in Chennai, again, now not available in Nagpur etc.... When technical person came here he was saying your water tank height is only 4~5 feet so it will not work proper. Booking time they notified everything is well no problem. After installation within 2 days water purifier was not working. So again called to them they replied call to costumer care no. we registered complaint 2 times but still now no any executive came to repair. Only they are selling product and making fool to costumers about service. We are too much frustrated on their service. I will never buy any product of Eureka Forbes.

We have purchase Enhance Ro from Eureka Forbes on March2012,and first service due on June2012.I have many time contact to area manager Mr.Ajay Gautam,he always give assurance next week I come withe technician and after two monthe 28the august2012 ,he replied theat he is unable for arrange technician.you can launch my complaint in website.theen I have contact customer care same day he give us complaint no 87545027 and told within two days your RO service will be done. but still nobody came for service every time give only assurance today technician will reach.We are purchasing 20;ltr water every day for drinking from one monthe.I want to refund my Ro money we will purchase from otheer company.


GANGA RAM
A-702,AWAS VIKAS COLONY UNNAO
UTTAR PRADESH INDIA
CONT NO.[protected]

We lodged a service request on 31.08.2012 and followed up the same on 02.09.2012. But we have been given the service request as 87577623 on 02.09.2012 by Ms. Dhanalakshmi, Chennai Totally irresponsible and reluctant natured girls are engaged to handle customer service request / complaints which is in the nature of turmoiling the image of Eureka Forbes. Every time your people are creating a complaint request for every followup from the customer. What sort of this kind of service Eureka Forbes is rendeing .... very surprise to understand... Already our case was attended by one of your executive ( Mr. Momeen ) and told he will be come back after a week to have a thorough check. Good gentleman did not turned up.

I am getting astonished how Eureka is encouraging the team of people who are not interested to work and render service. Instead of taking AMC those persons shall approach public by some other mode for request of money in order to fulfil their daily needs.

Believeing that necessary immediate corrective action will be taken to attend the service requests / complaints booked in a proper manner and satisfy the customers

Thank you

With Regards
R. LAKSHMI NARAYANAN
9 / 5, GROUND FLOOR, G.R. FLATS
ARUMUGAM LANE
TRIPLICANE
CHENNAI - 600 005
Ph :[protected]
Email : [protected]@gmail.com

CUSTOMER CODE [protected]


1. I am Sendhil Kumar.V working as Deputy Manager in State Bank of Mysore, Trade Finance Cell, No.24 Sampige Road, Malleshwaram, Bangalore - 560003

2. I am having an Aqua Guard Water Purifier Booster model & taken AMC valid till Sept 2012.

3. This water purifier serviced in the month of Nov 2011, I lodged a complaint to get a routine service on various dates ( Through ph[protected].
I got the reply " your call will be attended in 24 hrs. Even after week nobody turned up even after month.

4. Actually my water purifier was due for sercvice in the month of April 2012, But it was not attended. Due to non-service we stopped to use this purifier.

5. After several tracer calls finally AFTER A GAP OF 10 MONTHS i.e., on 23.08.2012, it was attended, on that day with the help of your technician I spoken to team leader Mr. Brahma Rayappa to know the reason for not attending the service on due date. Surpringly this person was very arrogant, his way of conversation was very irritating, he blamed me, quoting the reason, why you have not complained even after 6 months, and also said they have not received data base from their company. Therefore in noway he is not responsible and very surprisngly while talking he disconnected the phone. When again I called him, he has not picked my call. His way speaking, attitude can't be tolerated. He is not fit for eurosmile company.

6. Immediately I reported his behaviour to Customer care Through ph[protected], they suggested me to escalate this issue with Mrs. Roma (thorugh phone no.[protected]), when I contacted her, more surprisinglly, Mrs. Roma defended her staff and she was not ready to accept deficiency in service. Her reply was very casual. She also questioned me , if service has not been attended within six months, why it was not brought to her notice.....!!!?

7. I have paid amount to get AMC, Due to the gross negligence in discharging your responsibilities and due to the failure to provide proper service and making me to suffer in not giving proper service caused shock and mental agony to the extent.


8. Due to the failure to render service caused health upset, mental agony and lot of inconvenience. This is in breach of trust and breach of our contract and also shows the negligence and deficiency in service and cheating and harassing the customer.

This has been my wprst customer service experience ever.Mt Aquasure water filter broke down and i filed a complaint on the 8th of Aug. There was absolutely no response for 8 days and so I filed a new one (No.[protected] on the 16th.After around 8 days, a service engineer turned up and took the filter to his agency.When I tried to ask for some sort of reciept, He very rudely replied that the filter is a rotten piece and nobody will want to keep it. So i need not worry.I was very rudely told that he has more important things to do at his office than attend to me request and So I should not be complaining about the delays.
It has been a week since and I have been calling the agency (Tanu Enterprises, Gurgaon) everyday. I get the same reply that it will be fixed in a day. I made a very humble and polite request to return the filter as it is so i could at least ask some other shop to fix it. But they are not even ready to return it. I am getting frustrated as I am forced to buy bottled water everyday. On top of that the extremely rude behaviour of the people at Tanu Enterprises, is just making matters worse.

Please help my case. I just need my filter back and I no longer care if it is not fixed.And one thing is for sure that I am never buying any eureka forbes product in the future.

Respected sir,
I Enquired best water purifier product thro your
Franchisee from the following Address; No.1JNStreet Mugualivakkam,
porur,chennai-600116.Tel:[protected],[protected] M-[protected] & they
sent Aquaguard Reviva & fixed on 12/072012. From the DAY ONE there
was sedementation of black layer ON THE WATER even after discarding
10-15 filling of storage tank . I came to know that it has only RO
not the RO +UV .Very Next day i informed the manager of the
franchisee to exchange with Aquagaurd (RO+UV) (Agreed to pay the
Difference in the Cost )... He agreed to do so & told to wait since
it takes some time for this process. I reminded more than 50 calls
till now. I have full trust in your company but the service very
poor.Kindly do the needful immediately.


Serial no.D[protected]
My Address: Dr.Ramesh vinod kumar
Plot .11 Flat-F2 Royal Enclave Ramachandra nagar. MADHAVARAM Chennai-60.
Mobile-[protected],[protected],[protected].

THIS was my Complaint to the Aquagaurd Customer care but no RESPONSE TILLNOW.

Thank you

Regards
Dr. Ramesh

I complained on failure in thee product to customer care on 24the July 2012. The problem was not resoled yet, it over a monthe now. When ever I call theem, thee customer care people will say theat thee service engineer will come today evening to resolve thee issue, but theey will never come up. I tried calling many times and get thee same response. I dont know what to do furtheer. It would be good If it is resolved soon. MADE MISTAKE in BUYING EUROKAFORBES product.