Eureka Forbes Complaints & Reviews

I have purchased a aquaguard enhance from Indira Nagar, lucknow on 23.03.2012 from AQUA HELP LINE, GOMTI NAGAR, LUCKNOW THROUGH SALES EXECUTIVE : Mr. Aman Agarwal sales executive, Phone No. [protected]; [protected]) by paying Rs. 13500/- cash. He has just a given an advance bill, and installed the machine on next day. After installation I asked for the original bill then hey said I will get it through post within 2 weeks, it’s been almost 7 months and I have still not received my bill and warranty card.I have visited the office nearly 8-10 times and not even a single time I was answered properly, finally when I spoke to the customer care and I was informed that the franchise is no more in operation and these guys are fake sales executive of Eureka forbes. The sales executive who sold the product to me doesn't even respond to my phone call or meet me in the office, when asked him about the bill he raised his voice against me stating that do whatever you want to do.

The product already has some problem now and the service guy says one of the part is broken and has to be replaced, I have lost hope that I was given a new product, I doubt that I was given a 2nd hand product.
When informed to the sales executive that I will file a case against them I was given with a temporary bill, without any warranty. I even doubt that it’s an original bill. The overall experiences with eureka forbes is really worst, the way I was approached to buy the product and the way the response was when I approached them for a bill was completely different. It was a mental torture for me to go to the office often to get a bill for what I have already paid and get no response, call the office and sales person regularly and they cut the call seeing my number or say will provide you the bill tomorrow the every day the same answer.
Moreover, As per recommendation machine filtration capacity 8 lit./ 30 min. After three months water has chock and same will be replace. Presently filter not replace. Already 5 times complaint has been logged, nobody attend the same. Still my problem is in place. Please resolve the issue as soon as possible. Without Bill and authentic warranty the service people charged almost Rs.1000/- from me via two visits.
Now I want a proper Bill and warranty of my product and assurance that my product is new and not second hand. I have paid 13500/- Rs for this product and I deserve this.

Here are the few Phone numbers, who have attended me during installation. These guys also have Eureka forbes fake ID proofs.
Mr.Aman Aggarwal : [protected]; [protected]
Mr.Bhupendra singh: [protected]; [protected]
Mr.Sanjeev [protected]
Mr. S.P.Surya: [protected]
Mr.shubham Roy:[protected]




Please do the need full as early as possible.

Yours Sincerely
Praveen C Verma
A-973
Indira Nagar
Lucknow-226016 (UP)
Phone:[protected]
[protected]

Hello,

I have purchased Eureka Forbes Water Purifier Duo Model from Bangalore, Ramamurthy Nagar, Office.
Sales Person Name is Krishnamurthy and his Mobile Number is [protected].

When i booked water purifier he behaves nicely and and responded properly but after delivery he completely changed and and even not picking up my phone calls and if i call from another number he speaks roughly and cut the phone call.

After delivery when i asked for bill, he told me that bill will be delivered to your home address within a week time. after two week when i contacted he said he will inform his office about dispatching a bill but i have yet not received my bill its already one month after delivery but yet not received my bill.

I would request consumer care to take proper action against for salling product without bill.
my details are as below.

Order Form Number :[protected]
Date of booking : 20-Octomber-2012
Number : 045634
Receipt : 257
Customer Name : Pritesh Parmar, Bangalore
Model ; DUO (UV+ RO)

Please contact me for more informaiton.

i had an contract done with Aquaguard(eureka forbes)service centre for 2 years but since the day of contract done, any kind of service was not provided and further the service man has not done service done on the day of contract. with several complains and endless try of calling the raniganj franchise office at Raniganj , the call was not recieved, nor was that of the service man. recently with complain no.68588168, further reminder was also given but no action is seen.


yours sincerely,
Paromita dutta.
CUSTOMER CODE-[protected](AQUAGUARD)

My EurekaForbes Aquagaurd water Purifier is not filtering the water and we are lack of Drinking Water.
On 22nd October 2012 I called to Eureka forbes on there Customer Care Number:[protected] and i got the reply as "Sir...It will be done by Today Evening i.e befor 6:00 pm.
No one came for servicing.
Next morning 23rd October 2012 again i called and got the reply "Sir......It will be done by Today Evening and i have escalated the issue..Surely it will be done".
No one came till evening.Again i called them in the evening,they replied "Sir..Surely....It will be done by Tommorow morning and send the issue as a higher Priority".
Next morning 24th October 2012 No one came.Again i called and i got replied "Sir...Definately...It will be done by Today Evening." Then i asked if no one came by evening what action you willl be doing and i got reply as "we will be escalating to manager label". But No one came by evening.
Again I called in the evening , I got the same answer.
Next Day morning 24th October 2012 again i called but got the same reply.
Again i called them by evening and got reply as "They will come tommorow befor 12 noon".
But next day 25th October 2012 by 1:00 pm no one came.
Again i called and got the same reply as " It will be done by evening" and this time they gave one phone number [protected] and told me that if they did'nt come call to the number.
By 5:00 pm no one came , so i called to the number given but no one picks.
Again i called them and got the same reply and they gave two phone numbers [protected],[protected] and told me that if they did'nt come call to the number.
I called but no one Picks the call on both phone numbers...
No its 7:20....

Still the issue is not resolved...
Now i am fedup with calling EurekaForbes Cstomer Care....They will tel , it will be done immediately but form 4 days i am facing to much problem.

Its very sameless for EurekaForbes....Very..Very...Baaadddd.

My complaint no[protected]registered on 2nd Oct'12 today is 24th) is pending from a long time.
called customer care MIN 10 times but till now no call received / No visit happened.

Please do the needful ASAP.

Regards
Vaibhav

Entered into AMC with Eureka Forbes in Aug 2012 for the water purifier. After making daily complaints, the product was taken to their service centre and they slept over it for two weeks. After restless reminders on daily basis, machine was returned. After a couple of hours, the problem started. All my efforts went futile except the cost of telephone charges. I suspect, their customer service center is only capable of giving complaint numbers and assure that 'tomorrow their engineer will call on me'. Whenever I contact them, only the complaint number changes but reply and service remains irresponsible. E-mail to their service HQ at Bangalore and call to Area Service Manager also yielded no response (like their service). MY DEAR CITIZENS, KINDLY AVOID SUCH CHEATERS AND WAKE UP!

i buaght 'wet and dry vacuum cleaner machine from eureka forbes limited,
after 1 year i chnaged its faulty motor,
again after 1 year its replaces motor again stopped working,so i complaint againts it and gave it for repairing,
service centre person ask me to procede for replacing motor ,

so i gave it for replacement in july 2012 [at virar(west) centre],

till date (4 months gone) i havent yet recieved my machine,,everyday when i call service cetre,
they say 'you aill get your machine in 2-3 days,
still i am waiting for my wet and dry vacuum cleaner machine from service centre,
experienced worst service ever.

A strong action should be taken againts company service.

compaint details(Eureka forbes ltd.):
complaint no.68306974
Date:[protected]
company helpline no.39883333


complaint from
swapnil patil
-[protected]
Virar 401303
,Thane,Maharashtra

Purchased a water purification system in name of my wife (Mrs. Anjana Mathew) from Eureka Forbes Limited Model Name Aqua Guard Sensa SMP+ bearing a D code - 12244 S.L. No. BD[protected]. A cheque (No. 021387 of SBI India) amounting to Rs. 18990 was issued in favour of Eureka Forbes Limited on[protected] for purchase of the same, a consumer ID - [protected] was created and a receipt bearing No. 060129 was issued but a proper Invoice is still awaited. A water purification unit with broken tap was supplied on the same day. Mr. Karthik sales representative (ID No. B-9050130 Phone No. [protected]) and Mr. Remesh (Manager Phone NO.[protected]) were very active before the actual purchase, but since the payment I am trying to get the unit replaced Mr. Ramesh is not answering my calls while Mr. Karhik shows his inability due to non cooperation from his manager for replacement. Tried many times to resolve this issue through online service request but no answer. Trying to contact senior manager but it seems impossible. Finally I feel that I am cheated by Eureka Forbes and decided to file a online complain on[protected]. Submitting this complain in anticipation of help from consumer forum in replacement of the unit.

We bought a New Aquaguard Infiniti water purifier on Feb-12.
It was having some problem and stopped working on 7-9-12.
I registered my first complaint on 8-9-12 on the local distributor name Rahul ([protected]) at 9:45 am. A technician from Reddys services, Kamothe came and investigated on 9th. He just shaken the wire and remove some connections and put it back. He finally told that the switch board got to replace. He told me that he will be back on next day. But he did not. I SMS him on 10-Sept-12 at 6:17 pm. Day after I called Kamothe service office No.[protected] at 4:32 pm. A new technician came and investigated the machine and he told that a PCB has to be replaced.
On 12-9-12, 4:30 pm a technician came and he told that he replaced the PCB and he immediately got it signed on a paper. It is about 10 minutes later, there is same problem retains. I shocked by seeing that and I immediately registered a complaint on the phone number 39883333 at 5:45 pm. (complaint number not issued but you can verify the incoming call on the date and time). There are no responses from technician. I called on the same number on 13-Sept-12 on 12:17 pm and again 14-Sept-1:56 pm. Each time a new customer relation officer asking my name and address, nearest location and again name and address and nearest location… I was so patient enough to answer every time and you see no one interested to give the complaint number except one when I called on 19th at 1:44 pm( yes it was after 5 days!!) and my complaint number is 68256292. Now, I am still calling but with complaint number… I also called their toll free number ([protected]) for registering my complaint. I wrote mail to the customer service center (1-OCT-12 and 5-Oct-12) and there is no reply till for my 2 mails!!. Now from Reddys Services, they are telling no PCB available with them and told me to call a NEW number [protected].
From last 23 days a person called Mr Hementh is convincing me that he will solve this. He told me call his manager Mr. Eshwaran Iyer ([protected]) and I am calling, calling and receiving same answer. I feed very very bad that why I bought this product???
For about last 40 days I am buying water from outside. I bought a expensive (Rs.11,000) water purifier and now I am buying water from outside.
I FEEL NO VALUE TO CUSTOMER.
IF ANY OFFICER FROM AQUA GUARD READ THIS COMPLAINT, IF YOU HAVE A SMALL COURTESY TO SOLVE THIS PROBLEM, PLEASE DO IT.

Dear Patrons,
Please beware of very Bad servicing of Eureka Forbes products. I purchased a AQUA Sure Nano more than 1 month ago and after several calls and follow-ups, the Installation Executive visited by residence in Cooke Town.

The installation was done but the AQUA sure does not work till date. I have been calling up the customer care center almost every day for the last 2 weeks, the only response I get is that "We will have a person attend and resolve your problem by Tomorrow". That tomorrow has not come till date !!

Similar is case with the Eureka Forbes security Systems. Nobody has come to install the system that i purchased and have paid for. IRRESPONSIBLE executives in the COMPANY and WORST SERVICE

I had chosen Eureka forbes with an expectation of good service but their SERVICE IS THE WORST SERVICE !!

Frustrated Customer,
Bopanna
Cooke Town,
Bangalore

Subject --- Replacement of pumping set CP6 of Aquagaurd Classic
I have an Aquagaurd classic model which is under the service CONTRACT RECEIPT NO.[protected]. DATED 16/01/2012. On 1/10/12, my filter pumping set CP6 model was not functioning so I called upon for their Service franchise agent in the name of EURO SMART SERVICES- 73, ASHOK NAGAR, SIGRA, VARANASI. Earlier they used to say that we will serve you by today or tomorrow morning and like this 4 days passed on, thereby I got up a complaint no.43 dt.5/10/2012 with a reply that they would not be able to serve us due to unavalability of the pumping set; now they are not giving preference to our service support.

Kindly resolve to or complaint.

Thanking You,
For Anoop Agrawal
Ph. [protected]
E-mail ishan.[protected]@rediffmail.com

We bought Aquaguard RO from Eureka Forbes in May 2012 thru Direct Marketing ( door to door). The Sales Executive was continously nagging us to sell this product and was boasting on their wonderful service support.

He was promising of excellent service qulaity all the time and was telling life time warranty as their was an offer in May 2012 for the company's 25th Anniversary.

But in practical they dont keep us their service and even when we have registered our complaint with call centre on 13th oct 2012, the concerned officer promised to resolve the complaint with in 24 hours, but till now after repeated reminders none of the Service Technician called us or visited.

We have been cheated by the executives who ever was incharge of sales / service and totally annoyed with the service.

The service level is very cheap and disgusting. if the company is so lousy in servicing customer, its a shame on the organization with inefficient employees.

I will never recommend to anyone for this Product

I registered my aqua sure aquaflo dx for 2 yrs annual maintenance plan 26 Sep 2012 to 25 Sep 2014 . agent sanjeev Gupta from eureka forbe helpline customer in ranchi . my aqua sure PCB AND CANDLE NOT FUNTIONAL not repaired .yet he has taken 2400 Rs and gave me receipt voucher. but now he not attending my call nor attended by helpline centre of ranchi.
.

MENE AQUAGARDE RO UV WHATER FILTER 3 MAHINE PAHELE LAGVAYA THA KHUCHH DINO TAK TO THIK CHALA LEKIN DERE DERE EAKE KARKE COMPANI WALO NE KARAB HONE KA KEHKAR SARE FILTER BADEL DIYE JO FILTER VORANTI MAI THA US KO BHI PASE LEKAER BADLA 4 DAY SE FILTER KHOLKE COMPANI KA MACENIK KHOLKE CHALA GAYA OR AABHI TAK THIK NAHI KIYA MANE FILTER ISLIYE LAGVAYA THA KI MERA PARIVAR KHARAB PANI SE BIMAR NA HO LEKIN COMPANI WALO NE MUJE JO FILTER DIYA HAI YATO VO DIFECTED HAI YA LOCAL HAI YA SECAND HAND HAI OR COMPANI WALO KI LAPAR FAHI KE CHALTE MEERE PARI VAR KE LOG DHOSIAS PANI SE BIMAR HO RAHE HAI

i Purchased a Aquasure Crystal water purifier in the year 10. it worked good for 2 year and after 2 years, the 2 catridge's were changed as the water is not purifing properly, later after changing the water is not purifing properly, there is no difference in the purified water and the tap water, the service person is arguing that he cant help with that as our area is not getting pure water, he got some meter with him and checked both the tap water and filter water to see the readings 388 and 365 respectively. i still feel the crystal in the water when it takes into the mouth. where as the earlier catridge's has good filters, in which i hardly find any water crystals when took into the mouth. i still preserve the older filters to show the difference. in case he stick to his saying that water is filtering then i have the older filters which has a good filtering compared to the new one, i can show the difference of both i.e., the new installed catridges and the older one, which they can experience. so i would like to file a complaint with consumer forum kindly help me by guiding me with your useful suggestions. what sort of proof is needed to file a complaint with consumer forum, how can the water be tested, and where it can be tested, kindly guide me.
thanks in advance

I bought a Vaccuam Cleaner on July From one of the agent. He committed to provide the service to us and said the final bill will be reaaached to me within 1 month from Mumbai office. Its almost 3 months and we did not yet received the final bill as wel as any service from them. Is there any way of tracking the time line for getting the bills.

I wish to make following complaint of cheating against "Mark Enterprises" a Franchise Sales Dealer of EurekaForbes, Near JMD Garden, Islampur, Sohna Road, Gurgaon (Haryana).
I purchased RO system Aqua Guard Total Duo from above dealer vide bill No 2618 dated 8th November, 2011. The sales representative Mr R K Pandey assured and promised me at the time of sale that the left over AMC charges of one year against my earlier Water filter ST-2000 of Eureka Forbes would be refunded to me. Which he kept promising and never refunded.
Fed up with his false promises I visited their office at above location about four months back and met the Proprieter Mr Aric Bakhtawar and explained the case to him. He also assured me that he would do the needful and revert, which he has not done till date.
It is felt that for the sake of selling their product they made a false promise and cheated me an amount of one year's AMC charges on ST-2000.
It is opined that they make such wrong promises for closing a deal and resort to unethical practice.
It is requested to refund my genuine dues and take action against such

I owe an Eureka forbes Aqua guard which is not functioning since 1 month . after logging complain on the number[protected] in the month of Sept 12 till date no one has turned up for service or Repair. i am into service contract with them for 1 year and they dont even answer the call.

IS THIS THE WAY THEY SHOULD TREAT THE CUSTOMER AND I QUESTION THEIR RESPONSIBILITY !!!!!!



sneha.p.tiwari;
07-sheetal pride apt,
Near new era school,
Govind nagar ,
nasik-422009

Aquaguard classic: It is not working for last two weeks. Contact with J Ahmed of Tinisukia branch office. I Have two year maintenance contract from 03/01/2011 to 02/01/2013. what is the reason for not attending the problem. I am very sorry to say that the service provided by your company is very poor. To solve a customer problem it should not take so much of time. I will go for consumer court if not solve within two day. J Ahmed told me that spare is not provided from Guwahati office. Very ridiculous comment. Is it like that? you should remember that I paid money for the service.

Last one week i have been approaching customer care but no response from service executive.
Till date my complaint lying unattended. Please do not buy Eurekaforbes Products.