Eureka Forbes Complaints & Reviews

WE HAVE PURCHASED AQUAGUARD FROM UREKA FORBES ON 31.0.2010 WITH 3QUANTITY OF CHEQUES DATED 31.03.2010, 30.04.2010 & 30.05.2010, OUR CUSTOMER SAP ID IS[protected], BUT THEY HAVE UNABLE TO GIVE SERVICE WITHIN SERVICE PERIOD, IN-SPITE OF SEVERAL TIMES CALLED OVER TELEPHONE. IT IS VERY REGRET TO US. WE ARE FACING A LOT OF PROBLEM REGARDS UNABLE TO DRINK FRESH WATER WITHOUT THIS PRODUCT LIKE ESSENTIAL COMMODITIES DURING LIFE SAVER ARTICLE.

Serious and Urgent complaint : We had bought an Eureka Forbes atom water purifier about 2 years back. Since the past 2 months there is a serious problem of water overflowing as the ball cork has gone bad. I researched and read that this model had similar complaints of defective manufacturing and so eureka forbes came out with something new,. Even the technician who came to see told me so.We are having so much of problem as there was continuous overflow of water and we had to close the wall for the inflow and unable to use it and now spend so much on mineral water bottles as before. hence we had purchased a water purifier to save money. But we are now spending more money after buying an expensive water purifier.as we are also buying mineral water bottles as it has not been repaired till date. And we have closed the wall for the inlet.(also the taps for this model are defective and the tap kept breaking even with a little pressure)

when we complained a service engineer was sent from an agency called Yuktha Services.

then their technician came and advised us to go for a contract and not to pay anything immediately but pay for the contract and all repairs will be adjusted against that..they said you can give us a post dated cheque when we said we do not want to spend that much now but requested him to carry out the immediate repairs. He said we do not have the part with us now and moreover u will pay twice the amount and it will be beneficial to have an amc contract in place. i had no choice but agreed to sign an amc contract and pay Rs 3425.00. The guys from the agency came every day for a week till they got the cheque. They promised us that as soon as they get the cheque they will get the job carried out and we do not pay anything extra.

but because they had a post dated cheque collected almost a month before they were very sweet to us and kept apologising that they were busy and could not contact us and then they said the part was not available. But on the 30th of July the amount got cleared from the bank. Then i called them and then they showed their true colours and we knew we got cheated. Mr Kushal the owner of the agency was so rude. he said we cannot do anything till after a month that the contract is initiated as a matter of policy. when i told him he was rude and we have got cheated and that i want my money back as i feel i have been stolen of my money. He said he cannot return as Eureka Forbes has taken the money and i cannot return the money.
I threated police complaint and consumer forum and press he said you can go ahead. The call centre says we cannot give details of the service agency as this is a secret. the staff say we cannot name the CEO of the company as we are advised not to nmae any top boss or else they will be bombarded with complaints. so is this the service they are rendering?

So now i want my money back after all this harrassment .The agency should be made to pay from his own pockets for cheating, harassment and rudeness. I do not want any contract with Eureka Forbes after this ghastly experience. I will sue eureka forbes and will take the aid press and television if I am harrassed any further. I WANT MY MONEY BACK as i urgently need to buy a water purifier from a different company.

Sarah
m:[protected] Richmond Town Bangalore

I purchased Eureka Forbes RO ENHANCE last week before, it was working properly for the first four days.After that it is not at all functioning properly.
I tried called them and registered my complaint in this number[protected] but i did not receive any response.

My son has gone sick due to water problem .I am damn upset with this product & very poor service .

Product : Eureka Forbes RO ENHANCE
Purchase Date : 09.07.2012
Product Serial NO. D[protected]
BCODE : 12252

I am reporting a serious issue, which has caused great frustration.

I have recently moved to a new place in Chennai. I called[protected] to request a re-installation on the 12th of July. Since then, all I was made to do was call them almost everyday to receive the same reply - "We are very sorry, We will send our service personnel today. It has been 25 days today and I have called them every single day to be told the same "sorry' message. Every day I am given a new complaint number for the previous day's lack of service. This is of no use to me. I Wrote to Customer care. no response. They have a completely useless system of escalating complaints in their web site. Even that is unresponsive. This is the worst negligent service I have ever seen. I have been managing with an alternate source of drinking water for the past 25 days. I do not wish to continue like this. How much time does one have to spend for just getting a water purifier installed. Worst worst service. The product costs around 20,000 Rs. This is the service one gets.

My name is kumar. I am really frustrated by this kind of a service from a well renowned company. I would like to escalate this issue to your higher authority.

Please respond immediately.

my aquagaurd reviva(RO) not functioning properly & it gives water slowly. so,i therefore request you to send any mechanic as soon as possible. my address is described below: 52,girish ghosh road, belurmath,howrah-2 phone:[protected]

I purchase a water purifier at lucknow .for which I took help through net ,I send my requirement through net on 15 th Feb 2012 & the agency at the name of AQUA HELP LINE Br Office 1/199 Vijayant Khand Gomti Nagar Lucknow run by Mr.Aman Agarwal Mobile [protected],[protected],[protected] contacted us & delivered us the machine which we have taken in three instalment so they handed over the slip of advance of Rs.1000.00 in cash & Three cheque a total of Rs.12000.00 approximate which to be deposited in three months.All the payments were cleared but they have not send the document of the water filter.Now when there is a complain with the water filter the service centre were approched the service man attended the complain & without doing any service he went away saying that filter is duplicate we have purchased from fake agent.I am unable to understand that how a fake agent approchs us when i have made a request to aqua guard company through enternet & if so happen what step the company is taking against these fraud.What should I do now.

Subrata Dey
Ravindra Palli
Near Bhootnat Market
Gomti Nagar
Lucknow

I have entered into service contract with the company Eureka Forbes for servicing of my aqua Gard RO machine on 14/06/11 by this contract they should come for 4 periodical service for my above machine. after many calls they come for 3 service But after so many reminders they are not coming for the 4th service they deny to serve me 4th service. as they says that contract period is for one year and if you give us new contract than only we will serve you. this is 2nd time they are doing this . As I have purchased this machine from them before 2 and half year in 1st duration they also did the same with me and didn't serve the 4th service of the contract.
now this is their practice to do the same and take money of all the services and didn't respond to the complaints I submitted many time.
Please let me know what to do with them.

Ramdas.S.Revankar
New K.H.B. Colony
Habbuwada. Karwar.
Eureka Forbes,
Aquaguard.

UR'S COMPANY EMPLOY ANNAPPA SHET HAS TAKEN VACUUM CLEANER RETURN TO EXCHANGE IT WITH NEW WATER FILTER, BUT HE DIDN'T GIVEN TILL NOW THE 2 MONTHS LEFT.
OTHERWISE WE WANT THAT AMOUNT 11,000 RS OR ELSE U TRY TO GIVE THAT WATER FILTER….

Sir,
We have purchased a Aqua Guard from Eureka Forbes in 2006 Since then we are taking Annual Maintenance Contract with them every time. But they never attend to our calls. Inspite of Emergency also they never respond. They have given a 39883333 in the website but we can never make calls to that no. This no. does not ring at all. Very very bad service in Visakhapatnam. When we buy a product they give all promises but when really we have trouble they never respond.

Dear Sir/Madam,
I have entered into an service contract for a period of two years from EUREKA FORBES company for my water filter by paying Rs 7250.00, for the period[protected] to[protected]. The payment has been made vide In voice cum receipt No 10 / 20611252 on[protected]. Since then the company has not turned up for a single visit nor responded to attend my complaints made several times over phone. I have called Mr Ajay ([protected]) and Mr Shailendra ([protected]) several times to attend the water filter as the filtered water filtered by the filter started emitting bad odour and bitter in taste the same complaint has been made once again on 16/7/2012 to Mr Ajay and he didnot responded to my call then the same matter has been brought to the notice of Mr Shailendra. Even today my problems were left unattended and my health condition also deteriorated due to the consume of the impure water, filtered by the same filter and this has affected in developing stones in the KIDNEY. In view of the above I request the Hon’ble forum to resolve my problems and to avoid cheating poor INDIANs who believes and trust easily these CHEATERS by teaching them a lesson.
MANSOOR.HS
Sr,SE/S.W.Raiulway
HOSPET-BELLARY (DIST)
KARNATAKA
Ph:[protected]
Mob: [protected]

Hi Mr. Srikantan,

I was not satisfied with your services and your technician clearly said problem is with water filter, i explained you briefly over the phone, you said you will resolve this issue but you are not even picking my calls tried calling you several times no response from your end, since am not satisfied please refund my money back.

I need your response within 7b/days or else i will file a case against your company in consumer court in chennai.

I contacted you several times to your phone number ( [protected] ) you never picked my call.


Thanks for your worst services

Anjum Hyder.
Mob# [protected]


--- On Wed, 7/18/12, anjum hyder <[protected]@yahoo.com> wrote:

From: anjum hyder <[protected]@yahoo.com>
Subject: Fw: problem with aqua water pure it
To: [protected]@eurekaforbes.co.in
Date: Wednesday, July 18, 2012, 7:30 PM


Hi Sir,

After so many conversation still no body has resolved the problem, I made so many calls to you and your team, Names: Susikaran, Karthik & Gajandran, I hope the entire problem is with Susikaran he is not taking the proper steps, So can you find what is the exact problem going on, If you want me to mail or call some other senior person please let me know ill do that.

Thanks,

Anjum Hyder.



--- On Fri, 7/6/12, anjum hyder <[protected]@yahoo.com> wrote:

From: anjum hyder <[protected]@yahoo.com>
Subject: problem with aqua water pure it
To: [protected]@eurekaforbes.co.in
Date: Friday, July 6, 2012, 8:07 PM


Good evening Sir,

This is Anjum Hyder hope you remember me i had spoke to you regarding the Aqua water pure it which i had bought from Saravana stores on 05/03/12, problem is water is not coming to the bottom container from the day one, Your tech Karthik came couple of time to solve the issue but still he could not able to help finally he said have to change the filter but they need your permission because its under the warranty period, As per our conversation over the phone you asked me to send the warranty card copy so that you can help me. Please find the attachment and do the needful as soon as possible.

Thanks

Anjum Hyder

Mob# [protected]

sir,
This is to inform you that your very reputed brand Eureka Forbes has not been providing my due necessary services, inspite of me subscribing to your annual maintenance program of Rs1100, IN TIME.Even after REPEATED COMPLAINTS for the last 48 HOURS, no service has been provided.
I have complained to service at Siliguri with telephone number[protected] on[protected] at 14.15Hrs.
My registered mobile number is [protected].please urgently attend my grievances.Thanking you, N.K Rizal. Siliguri.
My AMC receipt no.10 20033340.

my customer no is [protected], i made a complaint on 24th of July 2012, no body has attended the complaint, by waiting for them for a weak, i contacted the call center on 31st July 2012, and the executive told that within 24 hrs the complaint will be attended and once again no body has come for the day and again i contacted on 1st Aug 2012, the executive by name sharat attended my call, and told that my complaint has been closed and raised a new complaint. i asked him to connect me to his higher authorities but he was reluctant and gave me a no. to contact [protected], which was switched off. Again i contacted the call centre, mr jaswinth attended my call and told that he is giving a number of service manager and gave me the number of technician, and he gave me another number, which was not attended by anybody, and that person started giving me missed call to hear my complaint ([protected]) and mr.jaswinth told that he is the service manager, but he is a group leader!!!

EurekaForbes is collecting money for AMC and not attending the calls properly and telling lies to customers.

is it not the duty of the company to send a technician to my place after booking complaint according to the AMC?

is it necessary to contact tom, dick and harry to get my work done??? after paying money for AMC.

I have started re-using Pure-it which i put it on the loft after buying Aquaguard Reviva. Now i am using it by just replacing germ kill set costing Rs400/. If Aquaguard is willing to challenge the credibility of Pure-it, I am willing to send it to Hindustan Unilever to re- challenge Aquaguard Reviva Claim.


Narendra Babu
[protected]@gmail.com, [protected]@yahoo.co.in


[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Aquaguard Reviva Complaints & Reviews - NOT VALUE FOR MONEY AND POOR PERFORMANCE AND DOES NOT LAST BEYOND A YEAR
View all Aquaguard Reviva complaints
Aquaguard Reviva
Location: cHENNAI, Chennai, Tamil Nadu, India

YCNBABU on Jul 28, 2012
NOT VALUE FOR MONEY AND POOR PERFORMANCE AND DOES NOT LAST BEYOND A YEAR
To highest Company Official
Eureka Forbes Limited
( Preferably to Head office which i do not have address)
m-73( old no M-1), 3rd avenue, Annanagar east Chennai 102- tel no[protected]



Further to the below said mails
1, I thank Saravanan who sent his technician Shajhi to check
2, He checked and said all filters has to be changed
3,And the cost was 3600
4, alternatively i have to go in for AMC WHICH 4600/ PER ANNUM
5, understand from technician that filters life is only for one year if you use it govenment supplied water ( metro water). If this is the case the Sales person whilst selling should say so. He says if it is a bore water filter life is longer.
6, Please note using pumping bore water from 100 ft is huge electrical consumption and any house owner is bound to use it only when there is water shortage

FRANKLY EUREKA FORBES HAS LOST ITS CREDIBILITY

understand LAST YEAR I INVESTED 12000/ AND YEAR AFTER YEAR I HAVE TO PAY 4600/ FOR AMC. THIS IS LIKE EUREKA FORBES ARE MAKING MONEY YEAR AFTER AFTER SELLING A PRODUCT FOR 12000/

CONSUMERS PLEASE NOTE THE REURRING COST FOR HAVING INVESTED, PLEASE THINK ABOUT THIS BEFORE U BUY. ATLEAST THE COMPANY SHOULD GIVE 3 YRS UNCONDITIONAL WARRANTY FOR AN INVESTMENT OF 12000/ PLEASE NOTE FOR 400/ BEING RECURRING COST MONTH AFTER ONE CAN BUY 13 CANS OF BRANDED DRINKING WATER COSTING RS 30/ PER 20 LTR.

CONSUMERS PLEASE WATCH THE RECURRING COST BEFORE YOU MAKE YOUR DECISION ON EUREKA FORBES - REVIVA

Y.C.NARENDRA BABU
[protected]@rediffmail.com, [protected]@yahoo.co.in

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
es / Aquaguard- Reviva Complaints & Reviews - Pathetic Service and false statements while selling in the product
View all Eureka Forbes / Aquaguard- Reviva complaints
Eureka Forbes / Aquaguard- Reviva
Location: Chennai, Chennai, Tamil Nadu, India

YCNBABU on Oct 20, 2011
Pathetic Service and false statements while selling in the product
To highest Company Official
Eureka Forbes Limited
( Preferably to Head office which i do not have address)
m-73( old no M-1), 3rd avenue, Annanagar east Chennai 102- tel no[protected]

Sir
1, I was having an Old Aquaguard and one Mr P. Ashok bearing the number [protected] was requesting for us to try the new model- AQUAGUARD TOTAL RO -REVIVA
2, We after few months agreed to replace to new one and paId an advance of Rs1000/ vide reciept no 045465 dated 6.5.11 signed by P. Ashok.
3, After 10 days the machine was sent by courier and it was instatlled and balance Rs 9000/ and odd was taken in cash with a promise that the bill will be couriered by one month. We are yet to recieve the bill and todays date is 5.7.2011.
4,About a week back we called Eureka technician and given a complaint, he said irrespective of new or old machine he will charge Rs 250/ for one visit. On the contrary Ashok and others who installed said that the machine will not give problems for 3years and in case there is a problem Ashok agreed to set it right.
5, Now month after month, I am forced to call the service technician, to clean the filter, since this Reviva is not able to pump the water after filter is choked.
6,Now when I asked the officials, they say that if it is “ Metro Water” it will happen and if it is Bore water this problem will not be there. This was not told while selling the Water Purifier
7, Please be informed Bore water is 160 ft below and every time I use it fully , my powercharges will be high , and since metro water is available in plenty it is being used.
8,Further Reviva is able to change the water taste to better, so we went for it.
9,Now when I asked the technician, why during selling you did not inform that it works better for bore water only, he gives me a solution to go for latest old aquaguard which will give clean water, but no change in taste, and I can exchange after consulting the Manager with minimum cost. Such a irresponsible suggestion, is given to a customer just after 5 months after purchase.
10, Now the filter is clogged and I called Mr Saravanan, who is a technician chief( absolutely who does not care for customer service) whose mobile number is [protected]. I requested I will stay back in the house on 20th Oct, he can send his technician and teach me the cleaning of filter. He agreed but never responded.
11, After few hours I tried his mobile, may be 20 times, he refuses to attend to the call. What a pathetic personality, Eureka forbes has appointed for customer service.
12,Out of Desperation, I sent the following text of message to Saravanasn and others “ Sarvanan – Despite my speaking and ur promise, u seem to conveniently avoiding my phone. Now I hv no option but to handle this issue thru GOOGLE CONSUMER FORUM.
13,Saravanan was not bothered about Google Consumer Forum, since he is Greater than Google. It is shameful and discredit to have such employees by Eureka.
14, I copied the above text, Arun [protected] , Ashok [protected], Ashok [protected], Karthik [protected], Senthil -[protected], Sekar -[protected]
15, None of them responded except Sekar, who promptly asked my address and said he has not got instructions from his service engineer and he cannot come.

I APPEAL TO ALL CUSTOMERS THAT PLEASE DO NOT TRUST AFTER SALES SERVICE OF EUREKA FORBES, THEY WILL SELL AND FORGET CUSTOMERS OR THEY WILL BE KEEN IN CHARGING FEES FOR CUSTOMER SERVICE

I STRONGLY FEEL SUCH ATTITUDE FROM THE COMPANY IS BAD AND THEY NEED TO UNDERSTAND WITHOUT CUSTOMERS THE COMPANY CANNOT GET REVENUE AND EVEN SARAVANAN CANNOT GET HIS SALARY.
PLEASE DO NOT BELIVE REVIVA , THEY SAY IT DOES NOT WORK ON METRO/ CORPORATION/ MUNICIPAL WATER. EVERY MONTH YOU ARE FORCED TO CALL TECHNICIAN TO CLEAN THE FILTER. YOUR WARRANTY IS ONLY FOR ONE YEAR, AFTER THAT EVERY MONTH YOU HAVE TO PAY SERVICE CHARGES.
Think before you pay your Rs 10000/ for this product. My experience has been pathetic with this Product.

REGARDS


Y.C.NARENDRA BABU
OLD NO 5/2 NEW NO 17 AUDIAPPA STREET
PURUSWALKKAM
CHENNAI -600084
[protected]@rediffmail.com
MOBILE NO [protected]
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Comments
Oct 22, 2011 by Ramanathan Marimuthu
Yes you are absolutely right. Even it is a bore water the Aqua guards efficiency is only up to 800 PPM/TDS i.e., the total dissolved salts should not be more than 800mg/ltr. In metro water the chlorine content will be higher than the compatible level of the reverse osmosis membrane. As a wholesaler of the same industry I can assure one thing they can give you an unconditional warranty of 36 months for that cost paid by you.
Ramanathan Marimuthu/Madurai.
+[protected]
+[protected]
Dec 21, 2011 by Eureka_Forbes
Dear Mr. Narendra Babu,

We have not heard from you for quite long. Kindly share your status.

Regards,
Eureka Forbes Team
Jan 11, 2012 by Eureka_Forbes
Dear Mr. Ramanathan,

We apologize for the inconvenience caused to you. We were looking at the unaddressed complaints and to resolve that we request you to share your status, so that we can get in touch with you and look into any pending issues.

Should you require any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team
Jul 27, 2012 by YCNBABU
Performance continues to be similiar to what Ramanathan said and i regret having spent Rs12000/ on reviva. I think they must give 36 months unconditional warranty

Narendra Babu
[protected]
Post your Comment

We have a service contract with Aquaguard and the machine has stopped working a month ago.
We raised a complaint immediately.
The company employees come and test the machine and then leave without any comment. We have faced a lot of trouble because of this. Its rainy season and inspite of owning a water purifies we have to drink tap water directly. My complaint number is 87310642.

What is the point of engaging in service contracts if you dont want to give service?
Who is responsible if any of my family member falls sick because of consuming unpurified water?

I am very unhappy and disappointed by your service - Eureka forbes...
If my problem is not fixed soon be sure that this will create a very bad word of mouth publicity.. you can be sure of it.

sir/mam
I would like to inform u that three to four times i have complaint. One of them has visited my place all the time but could not make it in proper condition still not working. So could u replace it as per your commitment as my filter is in warranty period.Even my complaint is like a funny thing.Even the person who is coming dont know any thing and dont know how to talk.So give him a lesson how to behave with the customer.


Thanks
archana mishra

Sir,
I have an annual rate contract for my Aquagaurd i. water purifier vide bill no [protected] dated 27.08.2011 from your dealer shreenath aqua services.For past ten days i am complaining of nonworking of the machine but the dealer has become deaf and dumb. Inspite of repeated request neither service centre nor Mr sanjay Jaiswal the group dealer is in position to give the time period of repair of machine which is very ridiculous.
If Eureka can not give service nthan they should refund the annual rate contract and GOODBYE TO bogus Eureka.
Kindly refund the ARC or let me know the outcome of my complaint.
A.V.SAXENA
([protected])

I bought one Aqua Guard Water Purifier 2 years before. After Warranry I entered in to AMC which was exist up to Feb-2013. My Purifier does not pouring water properly. I logged a complaint on Last Tuesday(24.07.2012) complaint No:67556539, being holy month for us I requested them to attend immediately, but they confirmed to attend only next day, I said OK. Till last Friday nobody attended the call. When I followed up they are asking me, why not attended, and no proper response. Then Friday (27.07.12) again when I contacted I spoke with one Ms. Divya, she said sorry and promised to send the service guy on same day and provided one more complaint No:87352135. Till today nobody attended. Today just half an hour before I again contacted and spoke with one Mr. Shanmugam, I explained the problems, even this gentleman man also provided one complaint No:67647144 and promised to attended the call. I pray atleast today my problem get resolved. Even after paying huge money for AMC I paying money daily atleast Rs.100/- for water for regular use.

Earlier when I had a problem, Eureka use to attend the call very next day iteself. But this is the first time I am facing serious problem with them, when ever I use to call 39883333 every time some different person speaks and give confirmations and complaint numbers. But all false commitments.
A company like Eureka Forbes which we thnik as one of the family member whould not behave like this. I am really unhappy.

please note that i am an owner of a water purifier aqua guard inova model. I have been using the same for the past 8 years. as i have shifted residence from thane to sion i had asked for reinstallation of the unit. the mechanic has charged me Rs. 825/- citing reasons of a new diiverter and so on.....At the same time he has asked us to take up an amc otherwise there is no guarantee the unit will work.
The next day of reinstallation the unit has fallen down from the wall (unbelievable!!!!!!). Repeated calls to the service centre has been to no avail.....
The unit was reinstalled on 11/07/2012. it has fallen down on 12/07/2012.
The receipt no. for reinstallation charges is 16000245.
The franchise is dattatray services , dadar east. please look into the matter.

Sir,
I have renewed AMC with Eureka Forbes vide Contract No. 18555525 dt. 18.09.2011 through Rimi Enterprises, H-2 Block, Kidwai Nagar, Kanpur

I am sorry to inform you that No Body came to service of the same till date. in connection with that I made a call to Rimi Enterprises but no response was given to me. The ON-OFF switch of my machine is also damage. In previous AMC about one and half years before service executive had connected directly and ON-OFF switch has not been changed till date.

you are requested to get authorised service certre changed for kidwai nagar kanpur area. by which we may get better service.

R.K. Rikhra
Founder-President-- Parents Association (Regd)
Vice President-- Indian Press Association (Regd)