Eureka Forbes Complaints & Reviews

The service is really pathetic in Bangalore... I just bought aquaguard reviva 4 months back with 3 free service in a year but it's been days that I am following up with there customer care but no one is attending my request. Every day they say today some technician will come but no one comes... I have already called there customer care almost 10 times. My service request no. is 64334055. Please do something about it.

Really...

From: Joby Thomas [mailto:[protected]@gmail.com]
Sent: Sunday, November 06, 2011 11:51 AM
To: customercare; info; [protected]@eurekaforbes.com <[protected]@eurekaforbes.com>; Siddhartha Singh; Suman Chauhan; customerservice; RUDOLF D'SOUZA; jignesh.[protected]@eurekaforbes.com <jignesh.[protected]@eurekaforbes.com>; Shraddhanjali Sonune; SUNNY PRATAP; Aslam Karmali; customercareofficer; Nandu Rajadhyax; Shashank Sinha; CRR Bangalore...

The RO system was purchased in July 2010 - fully paid Rs.9990/-. THOUGH THE WARRANTY SERVICE PERIOD WAS ONE YEAR DURING WHICH 4 QTRLY MAINT TO HAVE BEEN DONE & ALL REPLACEMENTS FREE -ONLY 2 REPEAT ONLY 2 VISTS/SERVICES WERE DONE. Any number of calls to them were of no use.

BUT PROMPTLY THEY TURNED UP ON COMPLETION OF WARRANTY PERIOD I.E. ONE YEAR WITH AMC FORMS/SPARES FOR REPLACEMENTS AS PER TERMS, REPLACED CANDLES, CLEANED...

I have purchased one Auro Plant (Water Purifier) Model SANSA from Eureka Forbes Limited on 29/01/2011 Vide there original Invoice No. 009779.

The mechine was not working properly, hence I have complained to the Service dept on 15th October. While the checking the same he informed some thing is brocken and they will bring the same from Ahmedabad.

Since around 15 days is passed the service depatment has not taken...

I ROHIT DALMIA HAVE GOT THE AMC DONE ON 11.10.11 FOR THE WATER FILTER AURO OF EUREKA FORBES VALID FOR PERIOD 11.10.11 TO 10.10.12 BY AUTHORISED SERVICE CENTRE DILIP KUMAR HALDER. HE DID THE SERVICING VERY SAME DAY AND PUT SOME NAPHELENE BALLS TO AVOID COCKROCHES. BUT LATER IT GOT DISSOLVED AND WATER BECAME CONTAMINATED. I WANT A NEW FILTER AS DESPITE ALL EFFORTS OF THAT PERSON ODOUR IS STILL THRERE....

Hi I am writing this with some distress and disappointment with Aquaguard. I have an Aquaguard which suddenly stopped working. I have called the helpline number which I managed to get through with difficulty. I was told the faulty purifier would be attended to soon, but no response from the service team. I have so far spoken to them on three occassions, got two reference numbers, a local Chennai mobile contact number for the service centre...

I HAVE PURCHASE EUROCLEAN WET AND DRY VACUUM CLEANER FROM EUREKA FORBES LTD. ON 13/12/2010 AND THE INVOICE NO IS- [protected] AND CUSTOMER ID- [protected] ITS UNDER WARRANTY TILL 13/12/2011. SINCE 15TH OCT.2011 THE SAID PRODUCT IS NOT WORKING AND I HAVE MADE THE COMPLAINED TO THE EUREKA CUSTOMER COMPLAINED HELP LINE ON 20TH-OCT.2011 AND THE 1ST COMPLAINED NO. WAS GIVEN[protected] BUT AFTER TWO DAYS OF CONTINUOUS FOLLOW UPS THERE WAS NO ACTION....

OUR OFFICE VACCUM CLEANER WAS OUT OF ORDER. I HAD LOGED A COMPLAINT ON 17/10/11 ON EUREKA FORBES HELPLINE NO. COM NO[protected].
THEY TOLD ME THE MACHINE WILL BE ATTENDED WITHIN 24HRS BUT NO ONE CAME. FOR THE NEXT 5 DAY I CALLED THE HELPLINE NO REQESTED THEM TO HELP US BUT IN VAN. ON 21/10/2011 THEY PROVIDED ME THEIR BURDWAN SERVICE CENTER NO. I CALLED THEM BUT OF NO USE. THE MACHINE IS STILL NOT ATTENDED AND NO ONE CAME.
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Please refer to my Purchase from M/S. Fundamental Electronics Pvt. Ltd. Regd off: 6, Waterloo street, Kolkata- 700069, Showroom: 123/3. NSC Bose road, Kolkata- 700040,Ph:[protected], Proforma Invoice: FENN/10-11/1247 dated 4th NOV, 2010.
I received a call from[protected], that I have a free servicing due and accordingly a service person named Mr. Ujjal Dey visited my residence along with a he...lping hand and before starting for...

Dear Sir,

We have purchased REVIVA RO from EUREKA FORBES at Ichalkaranji, logged a service request 5-6 days before (Complaint No:[protected]. Till date i didn't get any reverts from executives of EUREKA at Ichalkaranji as well as Kolhapur.

Kindly interven to get this resolved at the earliest.

Rgds,
Vinit Khedekar
[protected]...

To highest Company Official
Eureka Forbes Limited
( Preferably to Head office which i do not have address)
m-73( old no M-1), 3rd avenue, Annanagar east Chennai 102- tel no[protected]

Sir
1, I was having an Old Aquaguard and one Mr P. Ashok bearing the number [protected] was requesting for us to try the new model- AQUAGUARD TOTAL RO -REVIVA
2, We after few months agreed to replace to new...

Respected Aquaguard Authorities for sales & services,

Your team is lazy regarding to give services to your previous customers.They only in search of new customer,but they doesn't know that some part of marketing is also depend upon previous customers, who are responsible to change mind of new customer to purchase better thing in market.I really obligate to my friends to not purchase...

I had purchased Aqua Sure water purifier 3 month ago, Due to filter chocking I have replaced filter cartridge with new one, which was given with aqua sure, when i purchased. But water comes out very fast instead of dripping, My Add. A/80, Motinagar-2, Tarsali, Vadodara-390009. My mobile no. [protected]...

I have already made complaint regarding my Total water Purifiction(RO) system not functioning thr' on line complaint. No response fm ur office .It shows that customer complaint is being taken so lightly and neglecting.During the tenure of warranty intentionly u r avoiding attending the complaint where free replacement can not be undertake.Unless there is no response tmrr , i have not option to make complaint in consumer court which...

I had purchased Eureka- Total water purification- REVIVA on 14.11.10 vide ch. 951747/.Till Date No invoice has been recd. Committment regarding Free service not been done. I have problem with Water over flowing where the automatic cutoff function not working . Various attempt were made to ur office , obsolutely no respomse.
Arrange to send somebody to rectify the same. If the non- response attitude continues even after this complaint,...

DEAR SIR,

I AM PURCHASE YOUR PRODUCT NAME " AQUA GUARD TOTAL INFINITY" OF EUREKA BORBES ON
27/12/2010 THROUGH YOUR TEAM LEADER MR. TAPAN KUMAR KHAN HIS MOBILE
NO.[protected]. BUT TILL DATE NO ANY SERVICING THE ABOVE PRODUCTS BY
YOUR SERVICE CENTRE.

I AM ALSO CONTACT 3/4TH TIME YOUR ABOVE TEAM LEADER AND HE TOLD ME
THAT I JUST SENT TO YOUR HOME A SERVICE MAN, BUT TILL DATE...

i purchased aguaguard classic model water purifier in chennai tondiarpet EUREKA FORBES LTD bill no020475 Rs 7390./ on 13 .9 .2011.they sent thro courier service to my home at TUTICORIN. I recieved the product TUTICORIN but so far nobody has come to install the product.i gave several rings to tondiarpet chennai.there is no response so far shall i return the product to chennaior simply sleep with it in mybed....

I have recently bought a AquaGuard Enhance Water Purifier & I'm already experiencing the worst customer experience. The new kit the technician brought was faulty, he charged 300rs claiming it for a simple stand they are installing the hold the filter & Never turned up to replace the system. After Multiple calls, to the Customer service executives, branch managers etc a guy turned up saying he want to take back the installed system...

HI this is k.kalanithi i ve made a purchase in eureka forbes,aquaguard sensa model Aquaguard Total SENSA With SMP+. on last year july, thers is no proper demo,onthat cost we had a problem tap hasbeen broken,for that we resitered an complaint but,there is no response from service department,and another two week later they have did thatb service, next two days again machine is not working,from july to till this date our machine is not working,ambattur...

06.10.2011
Dear Sir,
We purchased AQUAGUARD ATOM RO Water Purifier (Item Code-GWPDATOMR0000) vid Chalan No.-DC No.[protected] dated 25.08.2010 from Eureka Forbs Sales man Mr. Rohit Arora (Mob No.-[protected]) at Rs 7999.00. It was terrible experience of Eureka equipment & service provided by Eureka Forbs. However we managed & come up with solution that we will get replacement with extra charge of 7010.00. As we have no...