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Eureka Forbes Complaints & Reviews

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Last updated Sep 23, 2022
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

SIR,
One person named Deepak Wadhwa saying Branch Manager of Eureka Forbs at Panipat supplied one R.O.(auqaguard R O Reviva) at my home 47, kartar shah nagar, panipat on 30/03/2010. As per Mr. Wadhwa -four free service coupons,one guarantee card and bill will be delivered at my home

He issued one receipt No. 210/009448 with code no. 9022978.
One cheque of sbi panipat for Rs. 9990/- dt 30/03/10 issued as payment.

But still after one month I have not received any bill from company, no free service coupons and no guarantee card.

On the receipt given by Mr. Wadhwa - the address is 42, sukhdev nagar panipat. But as per our information there is no office of eureka forbs at that place.

From
GULSHAN GROVER
47, KARTAR SHAH NAGAR
BEHIND BAL VIKAS SCHOOL, MODEL TOWN, PANIPAT
PH. [protected]
Aug 13, 2020
Complaint marked as Resolved 
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    I am your Client under the product purchased last week "Forbes Trendy Steel" Vacuum Cleaner. I used this product only once, & on next time it didn't started.
    I had purchased this product through Canteen Store deptt. CSD Sirsa.

    Now no one is ready to provide me the after sales service.
    As per your website address given of local franchisee & service provider M/s Shubham enterprises, but they also didn't responded.

    Now I am going to consumer court & will suit case against your company for my harassment compensation

    My Address is

    Jasvinder Singh S/o Karnail Singh
    House No. 17, Street No. 1
    MITC Colony, Sirsa (Haryana) 125055

    My Contact No's are
    [protected] & [protected]

    Pls contact urgently


    Best regards

    Jasvinder Singh
    Aug 13, 2020
    Complaint marked as Resolved 
    My vaccum cleaner Trendy Steel just one week old purchased from CSD canteen is not staring up. once it was started after that no power is coming. No one is providing service to this company. already registered the complaint.

    pls help
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      Eureka Forbes / Ro Water Purifier — Non-Attendance of the complaint

      Sir/Madam,
      We brought the eureka forbes water purifier Reva with 8 Litre storage capacity for our institution from the local franchisee M/S Health Imaging & Pharmaceuticals, Opp. Iqbal Park, Srinagar, J&K a few days before. Unfortunately, the mechanic sent by the dealer was not trained one. Few days after installing the apparatus, the purifier fell down on the ground due to the loose fitting of wall mount brackets on which...
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      This is pertaining to the Awuaguard Nano Water Purifier purchased just 6 months back. There was a small leak in the tap. The 'technician'(so called) Not to take a look at this after 2 days of follow up. It was clear that he knew NOTHING of the instrument. The unit itself fell down from his hand twice. The leak tirned into overflow from all sides and he when he left he put the flush pipe of the the unit right into the kitchen flooding the kitchen in a matter of minutes. IT has been 6 days hence. No positive response from the call centre as well. They seem to have been taught a recorded message. I want to know the response to go in for a case in the consumer court.
      Aug 13, 2020
      Complaint marked as Resolved 
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        Eureka Forbes Ltd / Protec+ — installed defective product

        dear sir,
        i am mrs. raji subramanian residing at adyar , making this complaint.

        mr rudharamoorthy a sales person came home with a trainee and explained abt the exchange offer of Aqua guard water purifier on 22nd april 2010(thursday)
        i said my old machine is perfectly ok.
        he wanted to see the machine and after seeing the machine he talked abt the exchange offer.
        i ordered for a Aqua guard RO...
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        I have purchased your water filter and vaccum cleaner in the month of May or June last year till now I have received any bill for the same. This i have purchased from your sales person namely Mr. Santosh and his mobile number is [protected]. Till I purchased he was behind me and after that when i am trying to reach him he is not at all lifting the phone. This proves the dissatisfaction of a customer how badly he was treated after purchase. In telugu there is a saying namely "Andite gaddam andakapote kallu" in similar manner they have behaved. Secondly i have a complaint for my water filter as i am not getting some sort of problem in my water filter and the same i was following up with your sales person but he was not lifting my phone. I will ensure that my colleagues does not take your product at all as I am getting such a worst service from your sales person. As per the consumer protection act every customer should be provided with a bill after the product is purchased when ever i ask them about the bill it will be received this is the only answer i used to get from them. Kindly look into my issue and my mobile number is [protected]. I am the most dissatisfied customer of your product.
        Aug 13, 2020
        Complaint marked as Resolved 
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          Dear Sir,

          I have purchase Eureka Forbes water purifier at 21 march 2010 form J. K. Electricals B 1/11 sector 18 Noida. In mannual book of Eureka Forbes water purifier is mentioned, it has capacity of filter the water near about 1800 L. but is unable to filter even 100 l of water. I made complain to customer care but they convey me the product is not successful in Delhi NCR. if product is not successful in Delhi NCR then they should mentioned at website. Eureka Forbes company is cheating with the people of India

          So I request you, to kindly look into the matter and send me replacement water purifier as soon as possible

          Product Details

          Product Sr. No . 274671

          Cost Rs 1900

          Regards
          Devendra Kumar
          e- 151 sector 27 Noida

          Mob [protected]
          Aug 13, 2020
          Complaint marked as Resolved 
          Sir, I shall like to inform that my newly stalled water filter Code AGINFINITI Sl No:C[protected] has been installed at 44 BOSE PUKUR ROAD. KOLKATA-42. within two months of partly use the machine stopped purifing the water. I made complain No 83129546 and your man came on 3/7/2010 and due to constant demand to replace the machine they only changed the circuit board on 4/7/2010. I still demand that it is manufacturing deffects and my machine to be replaced by new one. I have already sufferred much hope you will replace the machine as early as possible.In this connec tion I like to tell you that still I have not received any cash memo for the purchase of above machine. thanking you. PRABIR KUMAR SUR MOBILE NO;[protected].
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            On[protected] the local dealer of Eureka Forbes installed an Aqua Guard Total water filter at my residence 303-Jawahar Nagar, Srinagar-190008 (J & K). At the time of installation they asked me to sign the installation and warranty card. The card specified the activities to be done during the warranty period of one year. These related to cleaning and checking of the filter. The card also specified that once in a year the company will replace the Candle and Carbon Block in the filter. The company engineer gave a six monthly service visit. On their own they did not come for the second visit which was due in March, 2010. I called them on April 26, 2010 and they sent their engineer. I asked him to replace the candle and carbon block as specified in the contract. However, he told me this can be done on payment only. When I drew the attention of the concerned to this anomaly, I was told that the warranty card is of an earlier make of the product and they had run out of new cards. Again the card did not specify that the replacement of these consumables once in a year is subject to payment.
            This is clearly misleading for a customer. Normally, the company is bound to replace the candle and carbon block of the filter once in a year of installation without any additional charges. The issue needs to be looked into to prevent people getting cheated by a vague warranty. The company must clearly mention that the consumable parts to be replace within warranty period are on payment. This does not seem logical as the warranty then becomes meaningless. Intervention is solicited to resolve the matter.
            Aug 13, 2020
            Complaint marked as Resolved 
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              REQUESTED ON[protected] TO DEPUTE SOMEONE TO REINSTALL OUR RO EQUIPMENT AS WE HAD SHIFTED FROM 226/17 A GURGAON TO A-104, SECTOR 47, OPPOSITE SADAR POLICE STATION, GURGAON. YOUR REPRESENTATIVE SH JAI PARKASH MOBILE NO [protected] WHO HAD BEEN ATTENDING TO THE COMPLAINTS IN PAST MANY YEARS CAME TO ATTEND. REINSTALLATION HE TOLD CAN BE ONLY DONE IF COMPREHENSIVE SERVICE CONTRACT IS RENEWED FOR WHICH HE TOOK RS 3500/- ON THE ASSURANCE THAT REGULAR INVOICE CUM RECEIPT WILL BE DELIVERED BY POST IN DUE COURSE OF TIME. KEEPING IN VIEW THE URGENCY & HIS REGULAR VISITS AS REPRESENTATIVE FROM YOUR COMPANY WE PAID THE REQUISITE AMOUNT TO SH JAI PARKASH. BUT ON ENQUIRY TODAY WE HAD BEEN TOLD THAT YOUR REPRESENTATIVE SH JAI PARKASH HAS CHEATED MANY PERSONS AND HAS BEEN TERMINATED. A SUM OF RS 610/- HAS BEEN CHARGED FOR ATTENDING COMPLAINT WHICH TENTAMOUNTS TO NON DISCHARGE OF SERVICES AS COMMITTED BY YOUR EMPLOYEE SH JAI PARKASH AT THAT TIME. I SHALL LIKE TO KNOW THE ACTION TAKEN BY YOUR COMPAN SH JAI PARKASH Y AGAINST SH JAI PARKASH FOR CHEATING THE PUBLIC AND THE RELIEF WHICH IS BEING GIVEN TO SUCH CUSTOMERS AS PER YOUR OBLIGATIONS AS THE EMLPLOYER OF SH JAI PARKASH.
              Aug 13, 2020
              Complaint marked as Resolved 
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                My Eureka Forbes model water purifier Aquaguard Total Sensa purchase bill no.[protected] dated 24.05.2008. The sales person was Mr.Dinesh Kumar. The machine carries a 2 year warranty which expires on 23.05.2010. I have given them a complaint no.82693092 on 02.04.2010. They are not attending to the problem but dilly dallying the issue with false assurances at the call centres. I have made several calls to them.

                I am afraid that they will let the warranty expire, which will make the service chargeable.
                Aug 13, 2020
                Complaint marked as Resolved 
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                  Eureka Forbes — non receipt of bill & not getting service

                  compeny has not send me the bill of aqua gold which i have purchased on 07/06/2009 with mr d. madhu (ph: [protected]) with final receipt no:[protected].

                  i have given several complain to mr madhu & in his office at barkatpura (tel no:[protected] & other no. [protected] , 30687528, 30687518, 39883333

                  at last i have complain to sairam (ap circle head) but no reply comes from ther also. mr sari ram tell me...
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                  I have installed electronic security alarm system in my house. Before going on vacation abroad, I had called and advised staff in the control centre of the company about my absence and pay special attention to any signal for alarm going off in my house. I had set the alarm on away mode. Four days ago, i.e., around 19 April I received communication from my personal staff that the alarm sounded twice on Sunday night. Since then I have been calling the control centre (Ramesh/Krishnamoorthy/Navin) from the US and till this time, i.e., 10.00 p.m. on 22 April, nobody from the company has gone to my residence to check the reason for the alarm going off and to rectify the system. I have wasted many hours or energy and money contacting the company people as well as my relatives and personal staff. The staff of Eurovigil (Eureka) have still not attended to my complaint, and my wife and I are seriously worried about something going wrong. If, unfortunately, we exprience loss of property, we shall hold the Eureka Forbes (Eurovigil) and their concerned staff responsible.
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    WE ARE BEING FORCED TO LODGE THIS COMPLAINT IN VIEW OF POOR QUALITY OF PRODUCT AND ABNORMAL REPAIR CHARGES BEING ASKED BY THE COMPANY INSTEAD OF FOC REPAIRS.

                    To: 'Sumit Bedi'
                    Cc: '[protected]@eurekaforbes.com'; '[protected]@eurekaforbes.com'; 'seema.[protected]@eurekaforbes.co.in'; 'ccdserv.[protected]@eurekaforbes.com'

                    Subject: RE: FW: POOR PRODUCT SERVICES AND HARRASMENT
                    REF- AQUAGUARD WATERCOOLER CUM PURIFIER

                    DEAR MR.BEDI,

                    YOUR MR.DEEPAK VERMA FINALLY VISITED US ON 18/1/10 ALONGWITH YOUR LOCAL CONTRACTOR AND HE CONFIRMED THAT HE HAD LAST VISITED US IN AUGUST- NOT AFTER OCTOBER COMPLAINT AS ALREADY POINTED OUT TO YOU.

                    ANYHOW AFTER CHECKING THE EQUIPMENT HE HAS ONCE AGAIN GIVEN AN ESTIMATE OF RS.13120.00, EVEN THOUGH WE HAVE ALREADY SPENT ALMOST 12000.00 RS IN THE LAST 1.5 YEARS. IN THIS PERIOD THE COMPRESSOR HAS ALREADY BEEN CHANGED TWICE AND NOW HE WANTS TO DO IT AGAIN? IF ALL THESE PARTS ARE CHANGED, WE DOUBT IF THERE WILL BE ANY OTHER PART LEFT TO CHANGE OUT OF THE ORIGINAL PARTS?

                    IN OUR OPINION THE EQUIPMENT IS BREAKING DOWN REGULARLY DUE TO POOR WORKMANSHIP OF YOUR TECHNICIAN OR THE LOCAL CONTRACTOR? IT IS UNHEARD OF THAT 3 TIMES COMPRESSOR IS CHANGED IN 1.5 YEARS OR A WATERCOOLER HAS SO MANY PROBLEMS OR SO MUCH EXPENSE. WE FEEL THAT THE COMPRESSOR/HEATEXCHANGER/GAS CHARGING ARE ALL PROBLEMS OF POOR WORKMANSHIP AND THESE MAY HAVE BEEN MISHANDLED OR DAMAGED WHEN THE EQUIMENT WAS LAST SENT TO YOUR CONTRACTOR FOR REPAIRS AND SHOULD BE REPAIRED FREE OF COST. WE RECALL THAT FIRST THEY HAD PUT AN OVERSIZED COMPRESSOR AND THIS MAY HAVE DONE THE DAMAGE AS OTHERWISE HOW CAN A SEALED STAINLESS STEEL CONTAINER GET DAMAGED ?

                    REGARDS

                    S.K.CHOWDHARY
                    S.E.MARKETING PVT LTD
                    KANPUR
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    Dear Sir,

                    I too agree with the other complaint. I had bought a Aquaguard Integra Feb2010. It was supposed to be a better machine than our previous machine. But from day 1 I have been having problem with this new ultracool gadget. Even a lay man can see that the one sold to me was a defective one. But even though your technicians are always fixing the water leakage problem coming to my place every month but still they would not change the machine. This way by next Feb my one year will be over and I will be stuck with this expensive machine for life. I have been a customer of the Aquaguard for the last 15yrs. But am sad about this recent incident. Is there a solution.

                    SUMIT BOSE
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                      Aquaguard Total Reviva — Issue with Service

                      Hi,

                      I bought Total Reviva (water purifier) last year. I was promised...4 free service will be provied every quater. But in a year, we got only 1 service and that too after repeated calling the sales exec.
                      Also, we were told during time of purchase, RO filters will be changed (free of cost) within a year of purchase. But now service exec. is telling they will be charging.
                      I lodged a complaint at customer care (request...
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                      sir
                      10 days back i purchased AQUAGUARD protect plus water purifier in 13500 and for the past 3 days the machine is not working properly.i contacted the local dealer also,after lots of phone calls,the service person came but he was unable to rectify the problem.when i tried to contact the head office of EUREKA FORBES in mumbai,they took my complain and assured me that my complain will be resolved in 24 hours.but still there is no responce from their side.i am facing a lot of problem.and now i want my money back.i will go for some other water purifier.the persons from aquaguard are not responsible and their product is not safe and trust worthy.kindly help me in getting my money back. and i recommend all the cunsumers not to use aquaguard products in future.please help me regarding this.

                      my number is [protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      Eureka Forbes — machine not working

                      we are several time logeed our complain to Gangtok Eureca forbes office more than one month back but no body came to resolve the problem ........the machine is still in the warrenty periods.

                      More over we are not able to drink water since one month

                      Our address

                      Sony Exclsive
                      Tadong
                      Gangtok
                      [protected]
                      [protected]

                      Aquaguard purifier — about documentation

                      I have purchased Aqua guard Purifier worth of Rs.9990 in last month,at the time of installment,your team has not given me any receipt.warranty card and user manual .since that day I have requesting to yr team to give me all document,but till date they are unable to give the document,

                      Aquaguard purifier — Damaged piece

                      I purchased Aquaguard crystal model water purifier at girias tambaram branch. But they cheated and supplied damaged piece and they are not replacing it. I purchased on 08/05/2012. But till today there is no solution. I already sent mail to girias and there is no reply from them. Please give me solution and solve the issue.

                      Regards,

                      Selva sathya
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                      Aquaguard purifier — aquaguard machine is not working properly

                      Dear Sir,
                      We bought an aquaguard purifier RO around eight months before...after 4 months it is not working properly...we called your customer care service several times, but they were so rude and arrogant..then after several tries one man came and done his job, but that was too not workable..then two of yours mechanics came and took the machine along with them,promised us to change the machine if there will be further any problem. after 15days they returned the machine with same condition...the UV is not working even.. now we are fed up..i[censored] cant help us on this matter then please take away this garbage along with you and return our money...or help us as soon as possible...
                      From,
                      Mr.K.K.Sharma

                      [protected]
                      Dear Mr. Sharma,

                      We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
                      We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

                      For any further assistance please feel free to write in.

                      Regards,
                      Eureka Forbes Team
                      I am having aquaguard protect plus the service is very very poor. During AMC period they have removed some of the electrical component like solenoid switch and by passed the circuit. One of the filter was bypassed by them so without knowing i was using the machine only with two filters. I was cheated by the company. When I escalated there is no proper response from their and they are blaming the authorized service provider and they are not owning their responsibility.
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                        The LPF Filter got damaged within 3 months of purchase. The spare part is not received even after 1 month. The service people just play around refering different names of people concerned. After a few calls, they don't even lift phones. A big noise comes from the purifier and is not at all usable now. Looks like we lost Rs 17000/- on this purchase....
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                        I had rung up 30580842 and requested for a demo of vacuum cleaner around 7.4.2010. Demo was done by some representative who delivered V.C(dry+wet ) type for around Rs 10000/-. After the delivery the same person (read Pramesh parihar-[protected]) has neither issued Invoice nor he is attending to our call for demo or otherwise. whom should I approach for redressal.please advise.
                        [protected]
                        [protected]...
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                        installed defective machine. No response on call.very bad service negligent and cheating staff.company fraud I want my moneyback if the machine is not replaced immediately. Installed wrong set which i did not order.water is not purified. unpurified water is coming from the machine. no one is attending inspite of several calls made to help line and service Managers at Barkatpura and Ameerpet Offices of Hyderabad. Company is fully responsibe for compensation and refund of money.
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          Dear Sir,

                          I have purchased a Water Purifier from Aquaguard-model integra in 2008, when i was posted at Bangalore. I was transfered from Bangalore to Guwahati in 2008. Right after my transfer, i have tried to contact Aquaguard people in Guwahati and get the servicing done. However, the service from Aquaguard is so pathetic and representative of Aquaguard were not even aware of this particular product. Finally, the equipment has stopped functioning since last 2 weeks. I have tried despaerately to contact Euraka Forbes, right upto the Corporate, Regional and local team, but in vain. I wonder, if after spending 25000/-, if this the kind of service, where to go and lodge my complaint.

                          Regards,
                          Arup Chaliha
                          Mobile : [protected]
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                            Eureka Forbes TVM city office did not perform the regular 6 month change of my Water purifier's filter. I have this covered under my 3 year AMC with contract recepti no 50/00003782

                            It has been 8 months now and the water coming out from the purifier has turned brown.
                            I called Eureka forbes Customer Care TVM on April 14th and they have made false promises that someone would come by on April 16th and 17th. No one turned up despite mutliple follow ups on Apirl 17th.

                            They made an excuse claiming that their relocation to a new office caused a backlog of requests for 1 month. When I reminded them that they did not look into my AMC contract's reglar maintenance that was due for about 2 months, they had nothing to say.

                            What good is an AMC if Eureka Forbes does not follow the policies laid out in the contract?
                            Aug 14, 2020
                            Complaint marked as Resolved 
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