Eureka Forbes Complaints & Reviews

I have started re-using Pure-it which i put it on the loft after buying Aquaguard Reviva. Now i am using it by just replacing germ kill set costing Rs400/. If Aquaguard is willing to challenge the credibility of Pure-it, I am willing to send it to Hindustan Unilever to re- challenge Aquaguard Reviva Claim.


Narendra Babu
[protected]@gmail.com, [protected]@yahoo.co.in


[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Aquaguard Reviva Complaints & Reviews - NOT VALUE FOR MONEY AND POOR PERFORMANCE AND DOES NOT LAST BEYOND A YEAR
View all Aquaguard Reviva complaints
Aquaguard Reviva
Location: cHENNAI, Chennai, Tamil Nadu, India

YCNBABU on Jul 28, 2012
NOT VALUE FOR MONEY AND POOR PERFORMANCE AND DOES NOT LAST BEYOND A YEAR
To highest Company Official
Eureka Forbes Limited
( Preferably to Head office which i do not have address)
m-73( old no M-1), 3rd avenue, Annanagar east Chennai 102- tel no[protected]



Further to the below said mails
1, I thank Saravanan who sent his technician Shajhi to check
2, He checked and said all filters has to be changed
3,And the cost was 3600
4, alternatively i have to go in for AMC WHICH 4600/ PER ANNUM
5, understand from technician that filters life is only for one year if you use it govenment supplied water ( metro water). If this is the case the Sales person whilst selling should say so. He says if it is a bore water filter life is longer.
6, Please note using pumping bore water from 100 ft is huge electrical consumption and any house owner is bound to use it only when there is water shortage

FRANKLY EUREKA FORBES HAS LOST ITS CREDIBILITY

understand LAST YEAR I INVESTED 12000/ AND YEAR AFTER YEAR I HAVE TO PAY 4600/ FOR AMC. THIS IS LIKE EUREKA FORBES ARE MAKING MONEY YEAR AFTER AFTER SELLING A PRODUCT FOR 12000/

CONSUMERS PLEASE NOTE THE REURRING COST FOR HAVING INVESTED, PLEASE THINK ABOUT THIS BEFORE U BUY. ATLEAST THE COMPANY SHOULD GIVE 3 YRS UNCONDITIONAL WARRANTY FOR AN INVESTMENT OF 12000/ PLEASE NOTE FOR 400/ BEING RECURRING COST MONTH AFTER ONE CAN BUY 13 CANS OF BRANDED DRINKING WATER COSTING RS 30/ PER 20 LTR.

CONSUMERS PLEASE WATCH THE RECURRING COST BEFORE YOU MAKE YOUR DECISION ON EUREKA FORBES - REVIVA

Y.C.NARENDRA BABU
[protected]@rediffmail.com, [protected]@yahoo.co.in

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
es / Aquaguard- Reviva Complaints & Reviews - Pathetic Service and false statements while selling in the product
View all Eureka Forbes / Aquaguard- Reviva complaints
Eureka Forbes / Aquaguard- Reviva
Location: Chennai, Chennai, Tamil Nadu, India

YCNBABU on Oct 20, 2011
Pathetic Service and false statements while selling in the product
To highest Company Official
Eureka Forbes Limited
( Preferably to Head office which i do not have address)
m-73( old no M-1), 3rd avenue, Annanagar east Chennai 102- tel no[protected]

Sir
1, I was having an Old Aquaguard and one Mr P. Ashok bearing the number [protected] was requesting for us to try the new model- AQUAGUARD TOTAL RO -REVIVA
2, We after few months agreed to replace to new one and paId an advance of Rs1000/ vide reciept no 045465 dated 6.5.11 signed by P. Ashok.
3, After 10 days the machine was sent by courier and it was instatlled and balance Rs 9000/ and odd was taken in cash with a promise that the bill will be couriered by one month. We are yet to recieve the bill and todays date is 5.7.2011.
4,About a week back we called Eureka technician and given a complaint, he said irrespective of new or old machine he will charge Rs 250/ for one visit. On the contrary Ashok and others who installed said that the machine will not give problems for 3years and in case there is a problem Ashok agreed to set it right.
5, Now month after month, I am forced to call the service technician, to clean the filter, since this Reviva is not able to pump the water after filter is choked.
6,Now when I asked the officials, they say that if it is “ Metro Water” it will happen and if it is Bore water this problem will not be there. This was not told while selling the Water Purifier
7, Please be informed Bore water is 160 ft below and every time I use it fully , my powercharges will be high , and since metro water is available in plenty it is being used.
8,Further Reviva is able to change the water taste to better, so we went for it.
9,Now when I asked the technician, why during selling you did not inform that it works better for bore water only, he gives me a solution to go for latest old aquaguard which will give clean water, but no change in taste, and I can exchange after consulting the Manager with minimum cost. Such a irresponsible suggestion, is given to a customer just after 5 months after purchase.
10, Now the filter is clogged and I called Mr Saravanan, who is a technician chief( absolutely who does not care for customer service) whose mobile number is [protected]. I requested I will stay back in the house on 20th Oct, he can send his technician and teach me the cleaning of filter. He agreed but never responded.
11, After few hours I tried his mobile, may be 20 times, he refuses to attend to the call. What a pathetic personality, Eureka forbes has appointed for customer service.
12,Out of Desperation, I sent the following text of message to Saravanasn and others “ Sarvanan – Despite my speaking and ur promise, u seem to conveniently avoiding my phone. Now I hv no option but to handle this issue thru GOOGLE CONSUMER FORUM.
13,Saravanan was not bothered about Google Consumer Forum, since he is Greater than Google. It is shameful and discredit to have such employees by Eureka.
14, I copied the above text, Arun [protected] , Ashok [protected], Ashok [protected], Karthik [protected], Senthil -[protected], Sekar -[protected]
15, None of them responded except Sekar, who promptly asked my address and said he has not got instructions from his service engineer and he cannot come.

I APPEAL TO ALL CUSTOMERS THAT PLEASE DO NOT TRUST AFTER SALES SERVICE OF EUREKA FORBES, THEY WILL SELL AND FORGET CUSTOMERS OR THEY WILL BE KEEN IN CHARGING FEES FOR CUSTOMER SERVICE

I STRONGLY FEEL SUCH ATTITUDE FROM THE COMPANY IS BAD AND THEY NEED TO UNDERSTAND WITHOUT CUSTOMERS THE COMPANY CANNOT GET REVENUE AND EVEN SARAVANAN CANNOT GET HIS SALARY.
PLEASE DO NOT BELIVE REVIVA , THEY SAY IT DOES NOT WORK ON METRO/ CORPORATION/ MUNICIPAL WATER. EVERY MONTH YOU ARE FORCED TO CALL TECHNICIAN TO CLEAN THE FILTER. YOUR WARRANTY IS ONLY FOR ONE YEAR, AFTER THAT EVERY MONTH YOU HAVE TO PAY SERVICE CHARGES.
Think before you pay your Rs 10000/ for this product. My experience has been pathetic with this Product.

REGARDS


Y.C.NARENDRA BABU
OLD NO 5/2 NEW NO 17 AUDIAPPA STREET
PURUSWALKKAM
CHENNAI -600084
[protected]@rediffmail.com
MOBILE NO [protected]
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Comments
Oct 22, 2011 by Ramanathan Marimuthu
Yes you are absolutely right. Even it is a bore water the Aqua guards efficiency is only up to 800 PPM/TDS i.e., the total dissolved salts should not be more than 800mg/ltr. In metro water the chlorine content will be higher than the compatible level of the reverse osmosis membrane. As a wholesaler of the same industry I can assure one thing they can give you an unconditional warranty of 36 months for that cost paid by you.
Ramanathan Marimuthu/Madurai.
+[protected]
+[protected]
Dec 21, 2011 by Eureka_Forbes
Dear Mr. Narendra Babu,

We have not heard from you for quite long. Kindly share your status.

Regards,
Eureka Forbes Team
Jan 11, 2012 by Eureka_Forbes
Dear Mr. Ramanathan,

We apologize for the inconvenience caused to you. We were looking at the unaddressed complaints and to resolve that we request you to share your status, so that we can get in touch with you and look into any pending issues.

Should you require any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team
Jul 27, 2012 by YCNBABU
Performance continues to be similiar to what Ramanathan said and i regret having spent Rs12000/ on reviva. I think they must give 36 months unconditional warranty

Narendra Babu
[protected]
Post your Comment

We have a service contract with Aquaguard and the machine has stopped working a month ago.
We raised a complaint immediately.
The company employees come and test the machine and then leave without any comment. We have faced a lot of trouble because of this. Its rainy season and inspite of owning a water purifies we have to drink tap water directly. My complaint number is 87310642.

What is the point of engaging in service contracts if you dont want to give service?
Who is responsible if any of my family member falls sick because of consuming unpurified water?

I am very unhappy and disappointed by your service - Eureka forbes...
If my problem is not fixed soon be sure that this will create a very bad word of mouth publicity.. you can be sure of it.

sir/mam
I would like to inform u that three to four times i have complaint. One of them has visited my place all the time but could not make it in proper condition still not working. So could u replace it as per your commitment as my filter is in warranty period.Even my complaint is like a funny thing.Even the person who is coming dont know any thing and dont know how to talk.So give him a lesson how to behave with the customer.


Thanks
archana mishra

Sir,
I have an annual rate contract for my Aquagaurd i. water purifier vide bill no [protected] dated 27.08.2011 from your dealer shreenath aqua services.For past ten days i am complaining of nonworking of the machine but the dealer has become deaf and dumb. Inspite of repeated request neither service centre nor Mr sanjay Jaiswal the group dealer is in position to give the time period of repair of machine which is very ridiculous.
If Eureka can not give service nthan they should refund the annual rate contract and GOODBYE TO bogus Eureka.
Kindly refund the ARC or let me know the outcome of my complaint.
A.V.SAXENA
([protected])

I bought one Aqua Guard Water Purifier 2 years before. After Warranry I entered in to AMC which was exist up to Feb-2013. My Purifier does not pouring water properly. I logged a complaint on Last Tuesday(24.07.2012) complaint No:67556539, being holy month for us I requested them to attend immediately, but they confirmed to attend only next day, I said OK. Till last Friday nobody attended the call. When I followed up they are asking me, why not attended, and no proper response. Then Friday (27.07.12) again when I contacted I spoke with one Ms. Divya, she said sorry and promised to send the service guy on same day and provided one more complaint No:87352135. Till today nobody attended. Today just half an hour before I again contacted and spoke with one Mr. Shanmugam, I explained the problems, even this gentleman man also provided one complaint No:67647144 and promised to attended the call. I pray atleast today my problem get resolved. Even after paying huge money for AMC I paying money daily atleast Rs.100/- for water for regular use.

Earlier when I had a problem, Eureka use to attend the call very next day iteself. But this is the first time I am facing serious problem with them, when ever I use to call 39883333 every time some different person speaks and give confirmations and complaint numbers. But all false commitments.
A company like Eureka Forbes which we thnik as one of the family member whould not behave like this. I am really unhappy.

please note that i am an owner of a water purifier aqua guard inova model. I have been using the same for the past 8 years. as i have shifted residence from thane to sion i had asked for reinstallation of the unit. the mechanic has charged me Rs. 825/- citing reasons of a new diiverter and so on.....At the same time he has asked us to take up an amc otherwise there is no guarantee the unit will work.
The next day of reinstallation the unit has fallen down from the wall (unbelievable!!!!!!). Repeated calls to the service centre has been to no avail.....
The unit was reinstalled on 11/07/2012. it has fallen down on 12/07/2012.
The receipt no. for reinstallation charges is 16000245.
The franchise is dattatray services , dadar east. please look into the matter.

Sir,
I have renewed AMC with Eureka Forbes vide Contract No. 18555525 dt. 18.09.2011 through Rimi Enterprises, H-2 Block, Kidwai Nagar, Kanpur

I am sorry to inform you that No Body came to service of the same till date. in connection with that I made a call to Rimi Enterprises but no response was given to me. The ON-OFF switch of my machine is also damage. In previous AMC about one and half years before service executive had connected directly and ON-OFF switch has not been changed till date.

you are requested to get authorised service certre changed for kidwai nagar kanpur area. by which we may get better service.

R.K. Rikhra
Founder-President-- Parents Association (Regd)
Vice President-- Indian Press Association (Regd)

Respected Sir,

I would like to exhibit my worst experience with aqua guard water purifier service people in vela cherry, Chennai. Since 2007, I am using TOTAL RO machine and also AMC.Last month, we moved from adambakkam to vela cherry, Chennai and paid 350 for re-installation at new location.Once, we gone through the AMC documents and found missed one service. We registered the request at their call centre and committed with 24 hrs service ppl will attend. We waited too long and made so many calls eventually they did the service and extended our AMC, and they changed all the filters. The next day there was a water leakage in External filter. Again the same procedure registered and follow ups.After one week, the technician came and arrested the leak in external filter.(The way guy worked ,understood lack of experience and training).After 3 days we got a problem in water filtration again repeat the same steps. Finally, we got a solution and heard there is no direct service from aqua guard; it’s totally outsourced with third rated companies. When we bought that machine 2007 the salesperson given so many commitments over service after sales.

have bought a water purifier cum cooler last september and am in service industry but since first month after buying it the service man told me i will have to pay for new filter every month which i have been doing so however since 7-7-12 the machine has got spoilt and there is no water coming out .
my complaint no is 87257560 and till today no 1 has been attending the complaint although i have been complaining bevery day which can be confirmed with their help line number

Summary:
- 4 weeks, Detox air purifier NOT yet fixed
- Made 15-20 calls made so far
- Sometimes calls on mobile not picked up
- Typical answer I get is waiting for parts.
- Why purifier is not working is still NOT identified. It will take additional time to fix after cause is identified.

Event Log:
- Logged complaint 4 weeks back. Customer service had hard time to understand that there is Air purifier as they are familiar with Aquagaurd. Specificially mentioned that its for purifying air & model is Detox.
- Service representative visited in couple of days. He didn't know about air purifier. So he went back & asked to contact charkop, Kandivali (West) office at[protected].
- Then I called charkop, Kandivali (W) at[protected] and told that its a air purifier, they said someone will visit. No one came for few days.
- Again called charkop, Kandivali (W) at[protected] and they gave me number of technician and ASKED ME to call
- Technician's number was ALWAYS SWITCHED OFF. Spent 2 days & serveral failed attempts
- Again called charkop, Kandivali (W) at[protected] and they gave me number of 2 technicians and ASKED ME to call
- One of the technician aggred to come after couple of days
- Technicain visited but DID NOT have allen-key type screw driver to open purifier. He said, he needs to get approval & then can buy it. Meanwhile he said he will also order parts.
- By last week week he should have visited & fixed it...but NO RESPONSE YET.

Questions:
- Why it takes so much time get parts? By courier you can get parts in 1 days or maxumum 2 days anywhere in India.
When hard disk of my laptop failed, I got replacement hard disk couriered to me next day and techinicain replaced it day after. So within 2 days problem got solved.
- Why I have to keep calling technicians? Why there is NO proactive call from Eureka Forbes?
- What happened to 48 hours deadline to fix the issue?
- How Eureka Forbes is going to compensate for time I have spent, trauma caused?
- How Eureka Forbes is going to compensate for sickness caused as purifier is not working?

It is to inform you that i got aquasure crystal water purifier installed on 17th december 2011..in last 7 mnths nobody from aquasure turned up for service which they promise while buying it that they will do it 3 times in first year for free of charge...i have been calling them since 4th july 'n' number of times..everytime they apologize,talked sweetly but with no effect..i dont know what is the matter from ther end...
I request you to take stringent action on them,,as i had faced the same 2 mnth back..and only after writing to consumer court last time they attended the call as purifier was leaking...
Thank you..
Dr.Devendra Thakare
[protected]

Sir, I have registered complaint at Sarthak Enterprise( Agent of Eureka Forbes), Lakshami Nagar for rectification of aqua guard . No one has turned up even after spoken to engineer and Sarthak Enterprise number of times. I have a very bitter experiance earlier with Sarthak enterprise since no proper attention is being paid.
After chasing with Sarthak Enterprise for three days, there engineer visited on 15/11/2011 and replaced the candle and carbon as per the contract. I am sorry to state that the candle replaced earlier was found duplicate since told by engineer . What is this? Can we expect such thing from the company like Eurekaforbes. Carbon tube was also damaged and the cristles of carbon had also cholked up the pipe of water supply. I had enter into AMC for two years. However it is wonderful that three candles and three carbon have been replaced in one year. This is a poor show of Eurekaforbes since the duplicate material are being supplied. Accordingly, the candles and carbon are being changed.Earlier technician of Sarthak Enterprise had changed the candles prior to that.This was required to be checked up.
Further, M/s Sarthak Enterprise is also very hopeless, This agengy never give feed back. I requested Eurekaforbes to make available the candles and carbon for the year 2012 without charging in lieu of duplicate candles replaced earlier. But no action is taken.
Due to poor handling by technicians, the machine is not giving good result. Secondly, UV Lamp is also to be replaced since it has completed 5000 burning hours in six years. Any UV lamp looses its intensity after completion of 5000 burning hours as per the manual/ specification. Looking to that, it was requested to change the lamp, but no action taken till date. This is however a poor dealings of Eureka forbes.

A.K.KHANNA

I had purchased a water purifier of Eureca Forbes - Aquaguard Protec Plus RO from the authoriaed dealer Mr. Khande last year.. There are various problems like entering ants or insects in the tank even though the top is fitted tightly.. The water tap is leaking frequently... Even though free services are offerred by company, not a single servicing is done.. Various requests has been done in this regard, but till date no one had approached to my home for the same..
Due to the problems stated above, the water gets contaminated and caused disease to me & my family... This is due to carelessness of company towards customer care... So, the medical expenses worth Ra. 20,000/- and mental harrashment may be please reimbursed from the companyy

Anilkumar Dongare
[protected]
[protected]

I registered a complaint for the maintenance of Aqua Reviva purifier a week back (16th july 2012 complaint no.[protected]. Even after repeated follow up, no service personnel has ever turned up till date. They always insist in renewing the AMC for which they do nothing useful. I really regret for choosing the product of Eureka Forbes and will try to sue the company for the loss incurred like purchasing packaged water and for causing discomfort. If it is not repaired within 24hrs, I will start recording the criticisms in the Face Book.

UNFORTUNATELY I PURCHACE A WATER PURIFIER (R.O.) OF EUREKA FORBES LTD ON 30.4.2012. PRODUCT OF COMPANY IS WORST & NOT WORKING PROPERLY SINCE DATE OF PURCHACE. I LODGED A COMPLAINT ON 14.7.2012, BUT THERE IS NO RESPONCE FROM COMPANY TILL DATE (19.7.2012), IT SHOWS COMPANY IS INTEREST ONLY IN SELLING THERE KACHRA LIKE PRODUCTS, BUT NOT INTERESTED IN PROVIDING SERVICES. COMPLAINT NO. IS 67441365.

I purchased EUREKHA Frobes AQUAGUARD and put 2 years AMC
Control Receipt No. 17976705 Rs. 1750.00 from 02-10-10 to 01-10-12

Machine No - SAP [protected] AQUAGUARD (CLASSIC)

VERY POOR RESPONSE ...IN SPITE OF REPEATED TELEPHONE CALLS ....PROBLEM IS NOT RECTIFIED

NIETHER CARBON NOR CANDLE HAS BEEN CHANGED ......PL INSTRUCT TO ATTEND IMMEDIATELY....

RESIDENCIAL ADDRESS : 201 , USHA TOWER , OM NAGAR, JARHABHATA , BILASPUR.
THANKS ...... B.SASMAL ...MOB.NO[protected]

Dear Madam/Sir,
With due respect, I would like to inform you that I have purchased a water purifier from company Eureka Forbes Ltd. and the machine name is Aquaguard Total RO Protect+ on 26th January, 2011. (Application no.- 015644). From primary stage onwards, I received a very poor service, the technician were not competent. However, after 1 year a person named Haradhan Dey from M/S Paul Enterprises (Franchise of Eureka Forbes Ltd.) came for Service Contract and the contract amount is 7250/=, which is abnormally high (more than half of the machine amount). They provided me customer code as [protected], Contract Receipt No.-10 and Application No.[protected]. Few months back, I have lodged a complaint for some problem in the machine’s tap, one technician came, but does not provide a remedy for the same. I therefore once again lodged a complaint, but no technician came, I further reminded them but till date no one came to rectify the problem in the machine tap. They are charging such a huge amount of money for the contract and in return providing such a poor and humiliating service to customer. I therefore would like to request you to do something so that consumer / customer in future time are not deprived like what I faced regarding aforesaid matter.
Thanking you and deep regards.
Yours truly,
Tirtha Sinha
Mobile - [protected].
email - [protected]@rediffmail.com

I have taken one Nano RO water purifier and since 3rd July I am facing an issue with the purifier. I raised a Service Request # 67285966 with the Customer Care department on 3rd July. The service man said that there is a problem with the Membrane of the filter. I had been told that faulty membrane will be replaced within 2 days but till date that has not been replaced. I have been following it up with the Customer Care Executives every day and I am being told the same thing every time that “this case is already escalated and will be resolved today”.

I remember I had a talk with Hari Krishnan twice and Pratap once and few other lady executives too on this case. They all promised that it will be resolved on the same day I had called. I am pretty much disappointed by the false promises kept by the Customer Care Executives.

Why is it that no action been taken for my case? Till date I have to buy water from outside. The purifier has a warranty of 12 months on the Membrane and is still under warranty but it is not replaced by the Service team. I am frustrated to call everyday to get this resolved. Can this matter be escalated immediately?

This is with regards to me recently buying an Aquaguard for my new house. I purchased a new aquaguard model Aquaguard Enhanced on July 8th. The Salesman promised that the Aquaguard would be delivered and Fitted on Monday July 9th. The contact number provided by the Salesman was of Dharmendra and mob no. +[protected]. I tried calling him on his mobile. The mobile number keeps rininging but never gets picked up. This is always the situation with this mobile number. finally I gave up and tried calling on the Aquaguard number on their website[protected]. They mentioned to me that product would be delivered by them the same evening without fail. Then Mr. Dharmendra called me and assured me that it would be delviered the same day evening. Just because of this we had to cancel all our plans and wait for them to arrive. We have had to do this the entier week and cannot make any plans for the day since they keep mentioning that they will be delivering it today when you raise the complaint.
When I started talking to my colleagues in the office about aquaguard. They have all mentioned the same thing. The Absolute pathetic service they are being provided by aquaguard and are just waiting for their machines to die out and move to another vendor probably pureit or kent. I myself have used been an Aquaguard user for many years now and have experienced their do not care attitude once you have signed their Annual maintainence contract.
I hope aquaguard pays saome attention to the millions of customers who are experiencing these difficulties with their products.
The complaint numbers are[protected] & 1372425

I have the water purifier of eurekaforbes( aquaguard total reviva). It was installed in the date 11/7/12 at 3.00pm but after filling the tank it was leaking. I registered the complaint(no.[protected] of machine but till now problem is not solved.

I want to replace this machine otherwise I want to refund my money.

My experience is that eurekaforbes is not good company.