Eureka Forbes Complaints & Reviews

Dear Sir,
I have purchased a Aquaguard Total Enhance RO one 12/4/2012. It started giving problem (continous flow of waste water) and I got it replaced with another machine after 3/4 days. The new machine also was giving the same problem. One technician came on 19/4/2012 and opened the BRAND NEW machine. He said there is some loose contact or something inside. The problem is not fully resolved now. Still there is waste water leakage in the machine (even after the tank is full).

I fail to understand why the brane new machine is givng such a problem and why I should pay for the faulty machine. When I asked the Aquaguard Office, they are saying that it happens in some machines (5 in every 500 machines or so).

Luckily I have paid only Rs.5000/- as advance. I have informed the Sales Person that I will pay the balance amount only after I am fully satisfied. THE ONLY SOLUTION IS GIVING A NEW MACHINE WHICH WORKS TOTALLY GOOD OR A NEW MODEL MACHINE.

For your information, many of my friends had asked me to go for local brand (plenty of local brands are available and the service is also very good). However, I was very specific with Aquaguard because it comes from a world renowned company "Eureka Forbes".

I hope my problem will be attended to immediately to my fullest safisfaction.

Thanking you

Yours sincerely,
Radhakrishnan
[protected]

I bought a vaccum cleaner on 02/11/2011 and the sales person told me that the bill and the so called free gift bag will be sent through courier. Even after calling them for more than 10 times and also their customer care nos for 10 times i'm still waiting for the bill. I feel its really madatory to sell goods with bill but Eureka forbes is violating this. Someone please tell me how to proceed legally on this.

We had purchased Eureka forbes water filter named "Infinity" from eureka forbes dealer. From day one the machine was giving problem with water flow. Initially we kept on complaining and everytime the service person came and cleant it but after 2 days again the water flow diminished.Finally we realised that the machine was defective even the technician came and confirmed that the machine is defective for which we asked it to be replaced by another model.From last one month we are waiting for the machine to be replaced but the dealers and sales person from whom we have purchased has not solved our problem. everytime we call him he gives us some lame excuses.We are fed up of this attitude of the salesperson and want the machine to be replaced soon. Such a big company has such bad service towards its customers was not known to us.In future we will never recommend anybody to buy products from eureka forbes. We are fed up of the salespeople who are only cheating us.

Complaint No : 65847221 dt 6/3/12


My sincere adivce to the general pulblic is not to buy any of Eureaka Forbes products. Their Service Sucks.

Its more than a month and with repated calls they are not just bothered to get my R.O serviced, despite having an AMC with them.

I have spoken to their regional head Mr. Srikantan, there customer service head Mr. Sarvanan

a) they dont pick up call, nor return calls.

b) give excuses like our phone not working, or travelling etc..

Must tell you that till date there is no remedy, we are back to our mineral water bottels.

Mr. Mr. S. L. Goklaney, Vice Chairman and Managing Director, please wake up ! You guys are no a more trusted brand.

Rajesh Menon
[protected]@yahoo.com

Eureka Forbes Service Center are unresponsive, during getting payment promise you everything & stage of replacement or some other problem people are ill or some relative are ill so unable to attend the call as their Service center will run on only 1 man.! How foolish people are they acquire.

Hello this Mukul Bajaj ,Businessman 24/male/Sonipat/Haryana.
I wanted to purchase a water purifier so i contacted on the customer care of EUREKA FORBES.
They told me that you will get a call by tomorrow from our executive.i complained at the website also.But nothing happened.
Continuously for 6 days i kept calling again and again 2 times a day & the customer care staff kept telling me it will be done tomorrow.I spent almost Rs 100/- and my valuable time on the cellphone talking to the customer care. I asked them to get my call connected to some senior staff but they dint, i felt so helpless for almost a week. I begged them literally to get it done. But finally a customer care executive named Shaila hung up my call.
I am so frustrated by the company that i want to smash the face of the company's management.
I have already used Kent purifier for 3 years. But there after sales service was ok ok. So i wanted to try out Eureka Forbes this time. I was shocked to see the PRE- Sales service of EUREKA forbes and i guess i would have died in the after sales.
Today I have ordered for a New KENT Pearl Water Purifier.Atleast they have a smiling face while delivering.and OK Ok after sales service.
I in my Whole life will never ever use and nor recommend any person A eureka Forbes Product.
I want someone to make my words heard to the management & shut down this company if they treat a valuable customer like me in such a way.
Now to compensate SEND ME A FREE AQUA-GUARD.. EVEN THEN ill Smash it on the head of the delivery boy,

We have bought Aquasure Crystal filter from a dealer in Goregaon in may 2011. As per the requirement, the filters need to be serviced periodically. It's been 18 days since we have complained for a service person to come and service the filters however no one has visited us. Reminders to the call centre are also futile since they are of no help.
While we have suffered for this, I will strictly advise anyone never to buy the products. The company has extremely poor after sales service and seem to be only interested in selling products. NEVER BUY THEIR PRODUCTS OR YOU WILL SUFFER LIKE WE ARE DOING

I purchased my aquasure Pearl UV in January 2012, and had placed a request for installation in March.

I had to make no less than 11 calls to customer care to get my Aquasure Pearl UV installed. Finally, after 2 weeks, the aquasure technician turned up and found that the aquasure had a faulty circuit and hence was unusable. Now Its been another 3 weeks since my aquasure has been completely unusable, and I have made another 5 calls to the customer service number [protected]. Every time I call I get the assurance that my problem will be sorted out in one day, but nothing happens. Their customer service is worse than the worst Government institutions. I got my gas connection in quicker time.

Its now been a month since I have been struggling to get drinking water in my house and the company shows absolutely 0 consideration for the customer.

I will never ever buy a Eureka product again. Thanks for opening my eyes Eureka forbes.This is probably the worst customer service I have EVER encountered anywhere in the world

complaint lodged having no. 86640221 on 30-3-12. Representative promised to rectify defect within 24 hrs. But regretfully inform you that its already passed 72 hrs nobody even phoned me & not come for see it. It really tarnishing the image of a reputed firms.
Hope to rectify today.

Refere the below mail, I have tried all my ways to get my water purifier re-installed at my newly shifted flat which is currently under warranty.
The service along with the false commitment provided by the company has to be taken care by general public before humping on this cheater's product. I dont knw how to proceed now and looking forward to throw away their product out of my home..........................

From: [protected]@hotmail.com
To: [protected]@eurekaforbes.com
Subject: Issue with Service Support Request
Date: Fri, 30 Mar 2012 12:00:58 +0530

Hi (To Whomsoever it may concern)

This has reference to the ticket raised over web with reference No. cd404aaac7c3 Telephonic Request : 66117102 & the calls made on your toll free number and the service centre at Ernakulam (Ms. Anitha[protected] , Mr. Benny - [protected] who is the service personal in charge.

With reference to the above references , I was behind your service personals (based on the service request)since 28th March 2012 evening to re-install the aqua guard product which i have recently purchased. I have made several request more than 15 calls i might have made for the installation of the same.

Your area (Ernakulam) Service personnel has replied that his drilling machine is on repair and don't have a spare one to do the re installation. I pity Eureka Forbes for throwing such stupid reason to customer and not showing any interest on customer's concern. The way which you used to get the sales conversion, AMC etc and the way by which you deliver the after sales support is really pathetic.
Really its hard to say like this.

I have requested your telephonic support person for escalation details, mail ids etc and they have ignored the request. Till now I have not received a single call from your person regarding the support they can provide to me in this regard.

I going to take up this further in consumer forum and let the public be also aware your fraud commitments.

Regards,
MS Pradeep
[protected]

Dear All,

Eureka Forbes Sales person gives false promises to their customers. I wanted to buy a vacuum cleaner. Therefore I had called for free demo. the sales team leader reached my home at 9:00 PM on sunday. After demo I asked him for some time to check and think over whether to purchase the product or not but he insisted me and promised me that he will be giving me a big bag for packing the vacuum cleaner and would also provide excellent service.

Based on his confirmation I issued a cheque payment on the same date. This sales guy did'nt turn up with the bag. Every day I called him up but he did'nt pick up my call. I also escalated this matter to his supervisor but all my complaints were in vain. I was chasing this guy for about 2 months.

I have received all false hopes and pathetic service from Eureka Forbes. I approached this product only basis good service but very very poor service. My experience was really bad with the purchase of the vacuum cleaner.

I am still waiting for the bag for keeping my vacuum cleaner. I did'nt even receive any demostation after buying the product.

The name of the sales team leader who gave me false hopes and promises is Shirish.

Thanks & Regards,
Shweta Lokhande
Mob: [protected]

We had purchased Aquaguard - REVIVA in 31st Dec. 2011. We were told that there will be a free service for 1 year from the date of installation every four months. At the time of purchasing company sales man measured TDS of inlet/outlet water he was found 1470/140 ,after one week my self measured at that time TDS vome 199/08,so, saled man not properly trained & he was given wrong information to custemor.. I had called up the customer care and lodged a complaint (request no: 182 - Customer ID:[protected]). I was told that it will be attended to in 48 hrs. No response after that. So, I called up 1 week later to check the status. They were sorry for that and confirmed that it will be attended to quickly. Again no one turned up.But no one turned up till date

This is a pathetic service from a company so popular and claiming good service. I regret having bought the product. We installed this with an intention of drinking pure water, but I am no longer sure of this after spending so much.

Please let me know how to take this further and get this service done.

Kind of fed up now and really don't know what will help. My product Total Reviva, RO, purchased last year had not been serviced for last one year. On logging a request around 10 times, raising the matter on Facebook and complaining on your site, your team contacted me and a ill-experienced technician also came over for the service last week. However, the product has been leaking since then - water all over the slab and kitchen. The cover is also broken. Called him back next day morning, he came, but, no use. The product is still leaking. Now he is not picking his calls and looks like there is Ugadi holiday and then weekend...so we are told by the customer care that nothing can be done for next 3 days and we have to live with leaking water all over. I think I was better off not getting it serviced. The situations is pathetic and totally disappointed with Eureka Forbes! Just let me know if you have a solution else there is no other way for me than going to consumer court.

I just want to ask you one thing - will you, your kids, your parents, be able to survive without water??

WE PURCHASED AQUA SURE WATER FILTER MODEL IVORY DX ON 12 DEC 2010 FROM KOHINOOR APPLIANCES ( RECEIPT NO.2678 ). IT STARTED GIVING US PROBLEMS FROM 4TH MONTH ITSELF. AFTER MAKING COMPLAINT IT WAS REPAIRED ( RECEIPT NO.[protected]. AGAIN AFTER SEVEN MONTHS THE PROBLEM REAPPEARED. NOW IT IS UNSERVICEABLE. THE REPAIR TECHNICIAN FROM EUREKA FORBES HAVE GIVEN UP AND TOLD US THAT IT CANNOT BE REPAIRED AS THIS MODEL HAS INBUILT PROBLEM.
KINDLY ASSIST. THANKS

REGARDS.
S S GUPTE

Hello, I have taken AMC for 2 years with Eureka Forbes for my Water Filter. It is been almost one and a half year. So far they came only once after the first day of signing AMC. When I call for a service, they simply close without even verifying. I have escalated in writing to their Customer Service Head about 3 months back. Still no response. Last month I have sent to their Ombudsman along with an Delivery acknowledgement slip in registered post. Till date, I have not even received the acknowledgement back. Beware of Eureka Forbes AMC frauds.

Thanks, Ram.

Dear Sir,

Recently i bought one Eureka Forbes Total Duo ( Rs.15990). In fact, i intended to purchase another model which is Rs.11990/- Aquaguard Enhance Model. But Eurkea Forbes sales guy one Mr.S Raja (mobile no. [protected]) told us that he would get the AMC reimbursement for the existing Revivo Machine ( which we are currently using) if we buy this Total Duo for exchange and he forced to buy this Rs.15,990 machine on the false commitment that this AMC reimbursement is not applicable for Rs.11990/- model. Actually, AMC for the existing machine which we are using is getting expired in April 2012 only. Even though he reiterated that he would get the AMC payment for the whole year[protected] if we purchase this model. On his commitment, we bought this model but now he is saying that our accounts dept said no to this reimbursement and also he didnt give the AMC form back to us. Due to this, i got a loss of Rs.4000/- otherwise i would have selected Rs.11990 model. Now he didnt give the AMC form and if we try to contact he is keep on telling lies and avoiding us.

I request your team to get the AMC form for the old machine to be returned to us and also he collected Rs.600 which has also to be refunded to us.

Please help us or get me his Manager's mobile no.

regards
Ramkumar R

dear all,
what i understand from eureka forbes RO appliance, that it requires high maintenance. i had purchased the appliance on 22/03/09 and since then i ve spent the amount equal to its cost for only maintenance. be it leaking tap, membrane or solenoid valve eureka forbes RO appliance has got all reasons to cheat the customers. i m planning to throw away the RO system and finally buy an assembled one which my neighbour has with zero maintenance and yet having same TDS value.
what is the use of going for a renowned company? i regret!!
whenever a customer service executive is called, he repairs one and spoils something else.
bull eureka forbes!

I have purchased a RO water purifier from Eureka Forbes in the month of december. I have been having problems with the machine since the time i have bought this. I have to end up calling for a technician every 15 or 20 days. The product that they have launched is not a good one and i have been duped with the several details given by the sales guy about the product functionality. I have also not received my original receipt which they claim that a customer would receive within 45 working days.
I have been made false promises by each and every executive on the call.

I am owning Eureka Forbes, Tornado Trendy Vacuum Cleaner for the past 10 years. I wanted to purchase Paper bags which are consumable used in the vacuum cleaner. The service centre in Bangalore informed that they can supply the nest day. After sometime a call came from the service centre that they can not support in this regard and we need to buy a new Vacuum Cleaner itself. Again i called up the service center and i was told that the bags are available and can be delivered. Later on he retracted saying that they cannot support and we need to buy a new one,

IS THIS THE WAY OF TREATING A CUSTOMER???
IS THIS THE WAY TO SELL YHE PRODUCT???
THE CMD OF THE COMPANY SHOULD KNOW THE GROUND REALITIES OF HOW CUSTOMERS ARE BEING HANDLED.
THESE ARE ALL SYMPTOMS OF HOW THE COMPANY CAN LAST LONG.

LAONG LIVE TATA LEGACY

I Mrs.Gulsaba have made maintenance contract receipt no-45 form no[protected] of EUREKA FORBES at raja bajaar Patna.They have charged rs.6620 for maintenance of above product from[protected] to[protected] but they never attended on a single call., on repeated calls or by attending office physically myself they come for repair but on being repaired it is observed from last six months that the product develop problem after a gap of fort night.It appears that either they are not doing the service honestly or may be replacing the defective parts of product with sub-standard or duplicate parts,i feel cheated after enrolled as member of comprehensive service contract of product.I have only paid the sum for contract for the no.1 water filter of India EUREKA FORBES.The terms and condition says four periodical visit of agent for maintenance but it is also not followed.The people of your company are only not only giving due service but are defaming your brand name as cheater.Please contact me on my husband [protected]@gmail.com
you can also help me by sending your authorised agent on my residence.Customer code[protected].at raaja bazaar Patna.
GULSABA dated[protected]..........................................