Eureka Forbes Complaints & Reviews

Friends trouble shooting with Eurekaforbs products/ Aqua Guard Reviva : I have purchased an Aqua Guard water filter, model Reviva, manufactured and marketed by Eurekaforbs. At the time of sale, I was told that there shall be quarterly service for the product. After one and half year the service personnel first time called on our house yesterday in pursuance to my request for service and advising us to change the nab & filters. The cost of spares (filters) and service charges would again cost us approx Rs.5000/- as per service personnel. Now, the thing is (i) how can accessories cost more than 50% of the instrument? (ii) if the Company is marketing a best product in its category, how come this trouble shooting within one and half year period o[censored]sage?

The Companny should address these issues, in case they want to be in the market for longer periods and they respect customer feelings.

Hari Krishna
[protected]

i have bought an aqua sure sure boil 18 ltr set . and its catridge need to be changed every four months . but for the past one month we are searching for the catriges and i am not able to get it. if i complain to their company . they say they would deliver it to our house . but rs 100 shipping charges. do we need such unwanted expenses . i am fed up with their service in this busy marketing chennai. i need a solution and i am not ready to pay shipping charges . i am ready to pay its cost alone....

I purchased the purifier - Aqua guard Total Enhance - D[protected] on[protected] .On the day of installation itself the unit was leaking.later the service person came and replaced something and the leak was over temporally.On the very next day itself the unit started leaking from every sides.As i reported this to the sales head Mr.Padma Kumar R his response was like "Leak, so what i will send the the service person" his way of reaction itself gave an impression that it is a common issue.So i demanded a replacement of the unit and even the replaced unit was leaking on installation - D[protected].I seriously told him to check what really is the exact reason for this.He was not only reluctant on this and even shouted at me for this.Now yesterday the unit again went leaking.our whole kitchen was floded as we were not at home.It was lucky that no short circuit occured due to this.On informing the condition to Mr.Padma kumar ,he responded the same way and said that the service person will come today[protected].but nobody turned up.On calling him today his reply was he is on leave and if i want i can take up the case by my own.This is the case of a customer who paid Rs.13990/- on[protected] it is hardly 13 days i purchased your new product and i had to face this much in between .Now please inform what should i do ?How can i react to the indifferent behavior of the team lead Mr.Padma Kumar? What should i do with the fully leaking purifier which is already replaced once and serviced four times in 13 days ?????

Expecting a positive response from your side

Lijo Kurian
W21 Federal park
Ernakulam

I, Hemant S. Sapre residing at Flat No. 401, Tirthraj Apartments, Vasna Road, Vadodara has bought Aquasure W/P storage UV from Sales Corner (Baroda) Pvt. Ltd., Radha Daya Complex, Manisha 4 Rasta, Old Padra Road, Vadodara on 3rd June 2012.

The original Aquasure was immediately replaced as it was not working and the one which we continued to use for last 1 month was giving teething troubles throughtout

I had given complaint to Aquasure on 6 th July regarding the Problem of the light and empty tank indication even though the water tank is fully filled. Mr. Firoz from the company came and attended the problem and requested me to change the unit if possible as the spare parts are not available so easily as the product is no more in the market because of no production.

I went to Sales Corner and requested them to change the product as it was in warranty period. But they are not ready to exchange the product even though I have the the original bill and warranty card as I don't have the carton box of the product in which I brought the product home.

Sir,
I have the Eureka Forbes - Infinity Water purifier purchased some time in 2009.
Last year in 2011 one person from Eureka Forbes visited us and convinced us to sign for a 3 year AMC for an amount more than Rs.3000 and promised that their service engineer will visit us every quarter in the year for the maintenance.
But it is been more than a year since the AMC was signed, no one have shown the courtesy of visiting our premises for the maintenance.
We have made several calls to the Eureka Forbes Contact Center, but still no action is been taken.
This is the kind of pathetic service we have received after paying for the AMC.
Hope the concerned will take action asap.

Venkatesh
[protected]

Hi,

I'm Mohan from Chennai([protected]). I'm writing this complaint out of high frustration. I purchased the Aquaguard Enhance RO purifier nine months ago. Till now, there had been issues with machine, there had been services happening many a times. Even now the machine is not working, Every month the machine stops working and I have to run behind the customer care and service engineers. Service and Customer Care: The worst part of entire world. They never respond to our queries, atlast I happen to get one service engineer number. His name is Sathish([protected]), this person doesn't have any insight of machine, he had actually spoiled the machine. Now he is telling that that filters would have been damaged and I need to pay for the filters, even within the warranty period. If someone, is not responding to my complaint. I have decided to take this up to the consumer court for cheating us in giving a faulty product and with improper service technician.

Purchased water purifier but till date no invoice recd depsite my repeated requests for last 45 days. Bill to be submitted to company for their records.Surprisingly various telephonic requests, placing in face book my legitimate request not being complied.

Euro-jet Vacuum cleaner is under AMC till 2013 and the complaint was registered with Eureka help line on the 28th June. There has been no response to come and service the product. Second call was made on the 2nd July to remind the complaint registered. The complaint ID given was 87161534. The service centre nearby my house Sai Hydropure does not have any concern post collection of the AMC amount. There has been poor and careless response when I had spoken to them regarding the service.

i myself dr p. venkadakrishnan using eureka forbes aquaguard water filter for our home. it is not working for the past one week we gave a service request on 25.06.2012 and my service request no.is 87142888 my customer id is [protected] till now there is no response daily morning i am calling the customer care they also did not solve my grievance pls.do the needful.

I Had taken AMC for 1 years from 31 Jan 2012 to 30 jan 2013 Softech system, Noida- 201301.
Contract Receipt No[protected] for Rs 3575/-.

Product: RO Model: NANO Sl No: BD[protected]

We were promised immediate service at doorstep.
Promises are like this:
Periodical service and One Pre Filter candle,sediment filter,pre carbon & membrane replacemnt

Since last month i am continous calling( "complaint no: 86976352" ) to cutomer care for floting switch problem but still not solved and no periodical service done yet.
what type of "EURO 0 SMILE" you are giving.


Thanks

Parikshit
Mobile No:[protected]
Sector-56
Gurgaon
email:[protected]@gmail.com

I purchased a Eureka - Aquaguard Duo water filter on Jan 31st 2012. I was promised that a nearby franchise would be attending issues (if any) faced after sales. Right from day 1 am facing problems. Spent 16k+ for this product and had to be without water for 36 hrs. Eureka taught me how to spend money for this product and buy mineral water for 36 hrs to survive. Filter wasn't working for 36 hrs and when i placed a compliant again on the 3rd day, filter started working and from day 4 there was a water leakage problem - initially the leakage was 1 drop... then gradually, it increased to 5-6- i suspected there was some leakage at the bottom of the filter and i was managing for sometime by keeping utensils beneath the wall mounted filter (triple filteration :-) ). recently, i launched a compliant and all the customer care always promise that they would pass on the voice complaint to their superior and it would be addressed.. but so far nothing has happened. they've turned deaf ears to all my complaints...am still facing the same issue... Complaint # 67040899. iwould like to take this to consumer court. can someone guide me to the process

We have taken Service contract for our Aqua guard i nova total water purifier for the period of 13/09/2011 to 12/09/2013 from Payal services of Eureka Forbes.Service contact includes service of water purifier at 6 months interval & filter change at the end of 1 year. But after 9 months of completion of service contract,they have not provided service which has to be provided by them after 6 month of contract.I am calling to Payal services every day since last one week but they are not sending their service engineer for service And every time tells that our address is not under their route.
so I request you to take proper action against them.
Company's Name: Payal services ( Eureka Forbes)
phone number:[protected], [protected]

Customer' Name: Dr.Ajay Wala
11,Sant kutir,Muni seva ashram,Goraj,Waghodia,Vadodara.

I purchased new Aquaguard classic model last monday on 18/06/2012. they installed on 20/6/2011 but when i start aquaguard no water comes out but red light blinking. I register 2 times on Eureka Forbes Contact no. 39883333, but till today they are not coming for proper installation of machine.

Respected sir
I have purchased Aquaguard water purifier from Eureka forbes in T.nagar burkit road office on 11.06.2012 by credit card & invoice number -000040 & reference number is[protected]..they told to give unit on 13.06.2012 but they never gave on that day & i called them several times but they didnt response so i went up to there office in T.nagar on 18.06.2012 after one week & they assured me to deliver the unit on next day ...i got it on next day but didnt get installed till this day ...i called them so many times but they didnt response so i mailed one complaint to there email address but they also didnt response & the complaint registration number is 0002112/2012 ..Im very much disspointed from there attitude towards customers & they dont even pick up the call ..So i hope this mail will give sense to respond to custmers...The sales man Mr.vijayakumar [protected],& his senior officer Mr.srinivasan [protected]..

Thanks
R.Mahaveer jain
No.3,kutty naicken st
Chintadripet- 600002
[protected],[protected]

Hi,
We ordered for Aquaguard Enhance model on EMI some 1.5 months(10/05/2012) back. From the day we installed there will be problems. Evening time it may stop working and we have to buy mineral water for our drinking purpose.We lodged a lot of complaints but no response. We contacted the sales person, Mr. M.Venkatesh Kumar and he who was very eager to interact with us before we bought, but took no care after we bought the model. Once he visited our home and said would come again to fix the issue but never visited again. Leave it, recently we shifted home and called the RO team again, one person, Mr.Mahendran came and installed it. He got Rs.350 without bill. We asked why we charged and he said for installation its different from servicing. Servicing only free and not installation. Leave it, but why no bill? Myself and my mom argued against this and he said that is the company policy. We demanded a bill vehemently, but he said he doesn't have. My dad who was away then, asked us to collect a letter and provide money. When we asked him to write a letter that he collected money for so and so purpose, you know what he said? 'I don't know to write madam!' 'Whatay!' Before asking for fee he has told my mom that he has passed twelfth standard. So a 12th grad doesn't know to write a letter? Creepy? But, I wrote a letter and got his signature. I don't even know if its his own signature.So what are you upto Aquaguard? You are evading tax or your employee is cheating you? I have posted this query to their Official Presence ID in twitter too. No reply, they seem to reply other queries, but not this. Leave it aside, now again our RO tastes bad! We don't even know if its working. It throws some water, but its sour. We called a week back and as we cannot afford to buy mineral water every day we use that plain water, not knowing if its really hygienic. Now I want to know the answers for the below questions.
1. Is it because we are paying in EMI you don't care about us? Let us know, we will pay in full.
2. That unbilled amount is in whose pockets? Employer or employee?
3. When will we get good water?

I thought Aquaguard is a good brand and told my parents to go with this instead of a local brand. But now I feel. Atleast the local brand guys will come and check the fault when we call? I still have hopes that my problem will be solved, Aquaguard, please respond!

Thanks,
Sandhiya.

We are not satisfied with the services of your franchisee partner(dhanvarsha services, nagpur).We request you to send us the list of your authorised service centre in nagpur so that we can have a choice.

To
[protected]@aquamall.co.in
cc
[protected]@yahoo.co.in
Subject
aquasure uv storage service





Dear sir ,

i have water purifier below model name but now it is not doing filtration water, i had gone sales dealer at greater noida but he didn't able to help for spare & service because he also fed up with your bad service ,

PROBLEM SYMPTON :- LIGHT IS NOT BEING ON IN INDICATOR & FILTER ALSO NEED TO BE CHANGE

MODEL NO. :-

UV WATER PURIFIER

CODE :- ASUVSTORAGE ( WATER FILTTER CUM PURIFIER ) MFG 06/09 B CODE 22223

SR NO. D[protected]

i request to you plz send service engineer at my home or give me coatact persons no. for repair the water purifier ,

My home Address :-

Mohan Lal Soni [protected]

H. NO. E-430, SECTOR - BETA-1 ,
GREATER NOIDA U.P.

I am Kannan Kathirvel from Bangalore. I have ordered for a Aquagaurd Total Reviva online for my house on June 12, 2012 at 4.55PM through online by paying INR 12,490.

My order was immediately confirmed and I got the transaction / other approval numbers,
Transaction ID: 11B613E1B9E8
Authorization Code: 003473
Customer Code: [protected]

After my payment, NO ONE FROM EUREKA FORBES CONTACTED ME REGARDING THE PRODUCT DELIVERY. Unfortunately I received a call from Eureka Forbes customer care regarding customer satisfaction feedback for the product which was not delivered at all.

I raised three complaints by calling the helpline 3988 3333 and my complaints were logged, but NO STEPS TAKEN SO FAR.

Then I logged a complaint online and it waits in Step 1 processing for more then three days without any progress.

This is the worst customer service I have ever seen so far in India.

I have purchase Eureka Forbes Aquaguard water purifier "Total Enhance RO" machine in the month of April 2012. I have paid machine charges by cheque to company & my cheque is also clear from bank on 09/04/2012. Now till date I have not received original purchase bill from company. At the time of purchase of Water Purifier company executive told that you will received original bill by courier from head office within 8-10 days. But now its more than 2 months & still I have not received my bill & also I have contacted Nasik office for more than 10 times but still no valuable response from them. Now its really been a mentally harassment for me to get my own bill. Need your urgent help to solve the case.

Dear Sir, I purchase a water purifier named Nano RO from Phoenix mall shop / Lucknow on 15.06.2012. The membrane lock of the purifier is broken, so that same could not be installed. It is requested that please look into the matter and get the remedial measure or if it is possible kindly make it arrangement for the replacement of the same.
The response is very poor even after several times of reminders on phone.

My particulars are as under:-
Name: Vinod Kumar
569K/416,Sneh Nagar
Near KK Palace Lucknow
Mob No:[protected]