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Eureka Forbes Complaints & Reviews

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Last updated Jan 19, 2022
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Eureka Forbes reviews & complaints(7064)

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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Aquaguard St2000 — Loss of one Candle during AMCs

After one year of my purchasing Aquaguard Water Purifier in 1994, I had given AMC to Eureka Forbes when a service camp was...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I have purchased AQUAGUARD-ULTRA(Non-Electric) model on 09/12/2005 costing Rs. 8850/-. Since the last 4 months the inflow of water after purification is very slow. I have taken up the complaint of replacing the UF membrane, as suggested by their representative/mechanic, with their various offices situated at Vashi, Kalamboli and New Panvel, for which I am getting a stereo-typed reply viz. " Spare not available". I have even registered my complaint with Euro-Helpline under complaint no. 80292634 and whenever I telephone them, their standard reply is "the complaint is pending and the same shall be attended to after receipt of spare part". I am very much disappointed to note the Eureka Forbes Ltd is not in a position to supply spares o[censored]F membrane to cater to non-electricity models of water filters. What is the point in purchasing non-electric models of Aquaguard filters, which is more than costlier than regular ones, when sopares are not made available despite reqular follow up since 18th April 2008?
Hope at least the complaint vide e-mail is taken cognisance of and replacement o[censored]F membrance is attended to, IMMEDIATELY.

Ramkrishna Iyer
Aug 13, 2020
Complaint marked as Resolved 
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    Eureka Forbes — poor service after sales

    I purchased a vaccum cleaner from eureka forbes.but after delivery the sales men never turned up...Very poor service......
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    Eureka Forbes — Poor Service Response (under AMC)

    I have a Aquaguard (iNova) and regularly go for the AMC. On 23rd June'08 the m/c stopped working. Immediately I registered...
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Dear Sir,

    I have purchased a Aqua Sure ( Aqua Guard ) non-electric product, 12.05.08 from your representative Mr Mukesh kumar saini & his mobile No. [protected] & Mr Sanjay (phone No.[protected]evening around 7:00 PM .
    it having problem of leakage at the time of installation even when i complaint for that mr saini told me its tap will be replaced by tommarrow but now one month even past.No one came to me to replace the same despites of several telephonic reminders.I have purchased this product on basis of goodwill of the company but i really disappointed by this activity.Even i have recommended this product to my frnd he too purchased this one.

    with view of above, it is reqested that my problem might be solved at the earliest.


    Thank you

    pramod kumar
    mobile [protected]
    Aug 14, 2020
    Complaint marked as Resolved 
    I have Purchased aquasure water pruifier from Shri Anand Appliances, Shop No G G Road, Dombivli (w) on 30/10/08 . From Day there is problem of no movement of water from upper cartridge to the lower one . i have contact to Mr Rahul - sales executive . After several follows ups he exchaged the cartrige just before few months . however after one month the same problem started .
    I think we have been cheated and sold an outdated one . i m going to take this issue to the consumer forum if you are unable to take immidiate action within 2 days .

    Regards
    Babu
    Mob [protected]
    Aqua sure 18ltr is a very Good water purifier and maintance is good.service from company is extradinary.i suggest to by only aquasure.
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      Eureka Forbes — Customer care

      Dear All,

      Eureka Forbes has become the worst in customer commitment. There Customer care executives are useless...
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      Eureka Forbes — Invoice not delivered

      Hi,

      I bought Wet & Dry Vaccum cleaner from the authorised salesperson on 10-May-2008. The transactions...
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      i purchased aquaguard from the company mention above of cost of rupees 8850 from chandigarh dated 24-10-07 bill no.008808...
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      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      I am Sachin Sogani working with Grasim Ind. Ltd., Bhiwani (Haryana). I purchased aquaguard from one of the authorised dealer in Bhiwani around 5 years back. The person's name to i know as a authorised dealer is Mr. Joginder. His Mobile No. is [protected]

      About two months back we lodged complain that our aquaguard is not working, please send somebody to repair this. After 5 reminders one person was sent to check our aquaguard. His name was Mr. Vinod and his mobile no. is [protected].He took our aquaguard and informed that it will take 2 days to repair this. He did not even responded after 5 days. After 5 days we called him and was informed by him that it will take another 2 days time to repair the same. 2 days also gone, after our another reminder and my shouting he came and informed that it is working now but do not use buttons of power, water and music. He told that the cost of repairing is 900 INR, but we can give 500 INR. We can give the balance money later. We used this and found that he did direct connection from the tap water. Due to this my whole family caught by different diseases. I am suffering with jaundice now. We again asked the same man to come again and check this. He came after our several request and reminders and took again our a.g. machine.

      Since last 10 days we are requesting for this, and everytime we were informed that it will come in next two days. I think these people are taking my exam of my patience. I have blasted both Mr. Joginder and Mr. Vinod this morning. I have been still no news when i will get my aquaguard back.

      I think they are spoiling name of a reyond company like eureka forbes. I am fed up now with this kind of pathetic services. i need someone to call me to discuss this issue urgently, as i am in deep trouble for not having filtered water since last almost one month. My Mobile No. is - [protected]

      Regards
      Sachin
      Aug 14, 2020
      Complaint marked as Resolved 
      issueing for voting card in hariyana/bhiwani/bawani khera
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        Sir.
        I have repeatedly complained for non availability of paper bags, in market, required for my EUROCLEAN 2000 from...
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        EUREKA FORBES LTD[protected]

        Sir,

        Sub; aqua guard R.O smart;reg

        I purchased an aqua guard R.O smart from R.K Agencies, your authorized franchisee for Khammam district of Andhra Pradesh state on[protected]. The staff who installed the equipment on the same day informed me that the bore water is not very hard and there will not be any problem with the equipment and no maintenance is required at least for two years. The yield from the equipment was drop by drop for which they informed that the yield will increase with the time.the yield per day of 24 hours was hardly 10 litres. The yield completely stopped after 3 months. The maintenance staff after several telephone calls came and cleaned it but the yield did not increase from 10 litres per day. Again after 2 months it completely stopped . the staff as usual after several telephone calls came and inspected the equipment and took it to the work shop for repairs.after several telephone calls after a fortnight they informed me on phone that the reverse osmosis membrane cartridge is not functioning and requires replacement for which they demand Rs 2200. all their promises about its functioning at the time of installation have gone to the wind and say that it is not covered under guarantee.
        Actually from the yield it gave on the first day it self shows that it was a defective osmosis membrane which they supplied and they cheated me. Several calls and a registered letter is not responded and the equipment still lies with them to this date.
        I purchased it with great hopes as I considered EUREKA FORBES as a reputed company and any kind of cheating is not there. I request the company to repair it fully at its end and do justice.

        Yours truly,

        A.HANUMANTHU,
        6-3-119 Bank colony
        Aug 14, 2020
        Complaint marked as Resolved 
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          Sir, Date:6.6.2008
          I am Vishnu Sanganereia from Raipur.
          I have been using your product from 10 years i was satisfied untill date.
          But now i am sufferring from about 2months from problems continuing in the machine.We have been complaining about it regularily.
          And that's not been solved till now.The behaviour of the technician of your office is also pathetic and there is no proper response from the office.
          Your company is so reputed and renowed doesn't suits a company like your's being so careless on part of servicing.
          This is just a humble request i would like you to look after it as soon as possible otherwise i will have to take an action against the matter.
          Hope you will look into the matter as early as possible to you.
          My contact number is:[protected],[protected].
          Aug 14, 2020
          Complaint marked as Resolved 

          Aquqguard classic — no response of complaints at raipur branch

          Sir,
          I am Vishnu Sanganeria(Agrawal)from raipur.
          The water filter i use has not been working properly because its pump is not working as proper but the technicians here are not at all responding at your branch in raipur.
          We have been continuously reporting and complaining them regularily but they are not at all giving a proper response..
          A situation like this doesnot suit at the part of reputation of your company..
          I HOPE YOU WILL LOOK INTO THE MATTER AS SOON AS POSSIBLE TO YOU..because its already late by time..
          My name is Shubhranshu

          I got a call from my mother who is suffering with the same problem. She is calling Aquaguard/Eureka Forbes Raipur office from last one week but no one is coming to attend the problem ( though they promise to send someone everyday)

          There contact number is:[protected]

          Can you please attend the problem immediately

          regards
          Shubhranshu Choudhary
          [protected]
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            Eureka Forbes / Aquaguard — NO SERVICE PROVIDED AND REJECTED TO EXCHANGE EVEN THOUGH THERE IS A WARRANTY PERIOD

            EUREKA FORBES,
            AQUAGAURD WATER PURIFIER...
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            Eureka Forbes / Aquasure Storage Water Purifier — non working of the candle.

            sir,
            I purchased the "AQUA SURE STORAGE WATER PURIFIER(BLUE+WHITE COLOUR) on 17.06.2007 from the Big Bazar...
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            June 2, 2008

            Dear Sir,

            We had purchased the latest product for water purification from Eureka Forbes. It is Aquaguard Total Sensa with Blu G RO & UV. We had purchased this machine in the first week of May, 2008. After only a day the machine started to give problems. The water became salty, unfit for drinking. We registered a complaint in the morning and the technician came in the evening. He said there was some salt collected and that he had removed it. At that moment water was fine, but next morning same problem arised.

            We called the Branch Manager, Noida and requested him to replace the machine. He said ok. After 3-4 days the machine was replaced (After intense followup and more than dozen calls. After a day the same problem cropped up. The water was salty from the machine. We again registered a complaint, technician came and corrected the problem. At that instance the water seemed ok, but this time the problem repeated within 4 hours. I think there is problem with this product line.

            Please suggest what we can do? For the past 4 years we were drinking 20 ltrs. bottled water. But, I personally advised my family to switch to RO & UV systems. I suggested Eureka Forbes to them. More than for you people, it's extremely important for me that my family drink safest water at all times.

            Eureka Forbes have seriously let us down. If I don't get a valid response from the company's side then I will be bound to drag the company to court.

            Sincerely,
            Prateek Sharma
            [protected]
            Aug 14, 2020
            Complaint marked as Resolved 
            Dear Sir;
            Same problem we are facing same problem. Water purifier stop working after some beep or blanking Green light. Now machine is out of order. Please do the needful. very poor product. Quality. no service at all.

            Uday Gupta
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              dear,
              most regretly i am to inform you that on dated 25.05.2008 i have purchased a aquaguard total silver ro - unit sl no 8040925 by paying rs 14500/-from divisional sales office, shivratna, survey no-1047 B, college corner, sangli-416416, maharashtra. From the date of purchase, the machine is giving numerous problem. I have made several complaints to the dealer but not got required service from them & lastly i told them to replace this problematic piece but they didnot give any responce which has really hurted to the heart of a customer . till now the machine has not been rectifird. I was never expecting such type of worst service from world reputed name Eurekaforbes. This is really panic. if you have a single point of careness towards the customer satisfaction then pls replace my machine otherwise i will through this useless aquaguard outsite as it will have no value for me. I had installed this to drink water bot due your baseless service for last 7 days i am taking Bisleri water. this is for your kind information and necessary action. my personal details has given below.
              Dillip Kumar Sabat,
              Achyut Apartment, CS-362/1,
              Near Hanuman Hotel, Vishrambag,
              Sangli-416416, Maharashtra.
              Cell No-[protected], [protected]

              Purchasing Details-
              Sales Head Name- Mr Patil
              CSS's nam-Sachine Sawane/Code No-9015597
              Unit Sl No-8040925
              Aug 14, 2020
              Complaint marked as Resolved 
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                Aquaguard — Renewal of Maintenance contract

                Hi,
                Its been past 9 months and there has been no technician at my door to renew the maintenance contract that i have...
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                We have purchased Aquagaurd, two months back. During installation, it was observed that some of the parts are not received, which was not informed to us by the technician and the installation was done with the existing parts. Latter on, we ourselves have realized this, by watching the same in the neighborhood and called their Vijayawada office branch head and team leader. The response was so rude and either of them are so reluctant to visit us to rectify the problem. Rather, they are asking us to visit their place and give a written complaint, as the sales person, who made the sale is no more in the organization. I am so diguised with the kind of reply given. for the following reasons:
                1. The Technician should not have done the installation, without receiving the full set of instrument.
                2. At least, he should have informed us the fact (intentions are very clear, ie., to cheat the customer)
                3. Team leader asked us to talk to the branch head, which should be done by him.
                4. Team Leader's language was so rude and he was using filthy language
                5. TL is more interested in new installations than to sort out the problems of the existing customers.
                6. Branch head's response was also not satisfactory and the whole team response was tuned to rudeness.

                At last they said that we have to give a written complaint, which has to be submitted in their office. Funny thing is that, they have asked us to mention about all the parts missing (They might be expecting me to be a Eureka Forbes service engineer) They are not bothered to visit the place to see what actually the problem is.
                Aug 14, 2020
                Complaint marked as Resolved 
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                  I have a Ro system from Eurekha forbes. I paid through my nose and the sales executive we as very agressive in pusing the product to me. He said the service engineer will attend to any complaints within 2 days. I registered a complaint with Eureka forbes customer serive center on May 16th. I was told the complaint would be attended and closed within 2 days. It is the 21st Maya nd i have made about 20 calls and the matter is not yet closed. When i called called they asked me to cotact the service-in-charge. When i called that number they said he was transfrred. i spent 1 more day trying to reach another service-in-charge. Without success. The customer service call ceter says there is nothing else they can do. Dead End. I am back to buying bottled water. Paid 14, 000 for NOTHING. STAY AWAY FROM EUREKA FORBES PRODUCTS. THE SERVICE IS A JOKE.!!!
                  Aug 14, 2020
                  Complaint marked as Resolved 

                  Eureka Forbes — Not providing service after sales

                  I had purchased Water purifier system fro Eureka forbes called 'Classic' in July 2008 through Bhavnagar branch of eureka forbes. At the time of purchase sales agent had assured me giving good service after sales and by this assurance i had purchased their product. But after installation of system they had not given me two free service that they have promise me. And also my water prufication system is stopped since last one and half month, but his sales agent not come to solve the problem after my so many calls. when i had complain in their ahmedabad branch they talled me that they are not offering service in villages. so why they sold products in villages? and if they had told me before installation then i definately not installed their product. I had also registered email complaint in their compny but no reply from them.
                  This compny has cheated me.
                  Not providing service after sale of Vacum Cleaner bearing Model No.GD-930, Sl.No.[protected], Complain No.203, M-5/23, Acharya Vihar, Bhubaneswar, Orissa-751013.




                  Thanks & regards.

                  Bibhuti Routaray
                  Mobile No.[protected].
                  I had purchased Water purifier system fro Eureka forbes called 'Elegant RO' in July 2008 through Godhra branch deler of eureka forbes. At the time of purchase sales agent had assured me giving good service after sales and by this assurance i had purchased their product. But after installation of system they had given me two free service only.My water prufication system is stopped since last one and half month, but your service agent not come to solve the problem after my so many calls. when i had complain in their vadodara branch they talled me that they are not offering service in villages. so why they sold products in villages? and if they had told me before installation then i definately not installed their product. please provide service agent as under adress...


                  Nilesh M.Baria
                  At: Padaliya (Near Balaiya Crossing) Santrampur - Zalod highway
                  Ta; Fatepura, Di: Dahod
                  cell No; [protected]
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    dear sir,
                    I am purchased the aqua guard reviva. but the executive not give the cleaning liquid. In the company norms the filter was cleaning every fifteen days. I purchased the filter on[protected]. but not received so far. daily phone rings to rajahmundry dealers. but he dragon the matter. please pursue the matter. and take necessary action.
                    yours faithfully
                    K. Rammohan
                    Aug 14, 2020
                    Complaint marked as Resolved 

                    Reviva aquaguard — Not working

                    Kind attention
                    to
                    Chief Service Engineer
                    We are procuring aquaquard water purifiers for our office since 2003.
                    We have entered into AMC with your firm for the year 2011-12 for all
                    our water purifiers.
                    Recently we have procured a new Reviva water purifer during the
                    month of May 2011.
                    Of late, the service response of your firm is very very poor.
                    The number you have given for complaints[protected] is always not
                    reachable or fully engaged.
                    It always says that for sales dial 1, for service dial 2. However,
                    if you dial 1 or 2, it will be disconnected or you will hear a low
                    engaging noise.
                    We don't know how to contact your service engineer's or register
                    our complaints.
                    Your advertisement says that "VAST AND EFFICIENT NETWORK FOR SEVIE AT
                    YOUR DOORSTEP"
                    But, your service response never make us to smile.
                    Your firm is very eager only for sales not for service even it it comes
                    under AMC.
                    There is no response for the numbers 30281691 and 95 also.

                    Our customer ID is [protected], the new machine is not working for the past
                    15 days even after changing of the outer filter.


                    If it continues we will take this matter to the next higher level.

                    S. Balamurugan,
                    Asst.Audit Officer,
                    O/o Principal Director of Audit,
                    Southern Railway, Park Town,
                    Chennai-3.
                    ph.[protected]
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