Eureka Forbes Complaints & Reviews

very right

Dear Dr. Ajay Wala,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Prakash Ranpura,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Do you have any online support for this issue or any kind on troubleshoot ??
Every time your service engineer comes and charge Rs 350, this turns out to be very expensive.

Dear Mr. R.Mahaveer jain,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

Aquaguard- RO — Not working

Dear Sir,

The water Purifier was purchased from your representative Mr. Ajay Singh/ Tyagi (code No. 9008322) vide Invoice No. 371 dt[protected].

Water Filter-cum-Purifier
Aqua Guard R.O.
Unit Sl.No. 6008322
Total amount Rs. 14500/-

It is highly regretted to note that the said unit is completely out of order since 20 days but your agent is not taking any interest in providing the service to run the unit.

Kindly depute some expert technician immediately to save me from further harassment.

H.K.Singhal
(Surveyor)
Kuchesar House
Malviya Marg
Bulandshahr (UP)- 203001 NCR

Phone No.[protected]
Mobile : [protected]

And sorry, we bought this purifier on april itself, looking at the bills. 16/4/2012

Dear Sandhiya,

We apologize for the inconvenience caused and rather than deleting we
would like to resolve this issue on priority basis. Thank you for
bringing this to our notice.

We have made a note of your complaint and request you to kindly provide
us with your Customer ID Number, Address and contact details so that we
can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Thanks for your response. I can't provide my address here, to where I should send?

This seems to be my last request number - 3e3ea258b2fa

Thanks for the response. I have posted my address and queries. Kindly check and get back in case of any concerns.

Dear Sandhiya,

Thank you for providing your contact details, our service team will contact you soon to resolve the issue.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Pankaj A.Bakhai,

We apologize for the inconvenience caused and rather than deleting we
would like to resolve this issue on priority basis. Thank you for
bringing this to our notice.

We have made a note of your complaint and request you to kindly provide
us with your Customer ID Number, Address and contact details so that we
can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Pankaj,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem.
Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Eureka Forbes - AQUASURE — Water filter problem

For Eureka Forbes -

I've purchased an AQUASURE from your dealer Mangalmurti enterprises in Dec 07. It's leaking from the side and the filter is broken.

There have been 4 service visits so far (each one after 20 follow up calls) but to no avail. The unit still leaks. The sales guy flatly refuses to replace the unit.

I am writing this feedback in exasperation and not hope. I don't trust your company to do anything for me at all.

Thanks

Sudhindra

I-Nova (WF cum Purifier) — Service of Water Filter cum Purifier

21.03.2008

The Chairman/Managing Director
Eureka Forbes Ltd

Sir,
Sub: Service of Water Filter Cum Purifier


Aztec Auto Limited is a unit of Brakes India Limited – TVS Group Purchased GWPDCNOVA00000 I-Nova (WF cum Purifier) during November 2007. We approached the Customer care for Servicing the Water Filter Cum Purifier vide Call No. 68778 dt 19/03/2008. So far No Service Engineer came for servicing the Purifier. Hence we are not able to use the Purified Drinking water. It will affect the Health of all the employees.

From the above incidents, it is very clear that the customer’s problems are not taken care by the authorities at your service center.

Sir, May I have your response on the above subject at the earliest. I feel it is high time that individuals responsible for the above lapses may be dealt with firmly or else, they will spoil the reputation of the company like Eureka Forbes

Thanking you,
Yours faithfully


C.Krishnaprasad / K.Balaji
Aztec Auto Limited

eureka forbes/storage uv water purifier — free home service

sir i have purchased a aquasure storage uv on
dated-7/4/10.It had worked for few month but after that it had stoped working i have given complain to service center but they are not coming for service .I have complain a week ago but still ther is no response . Sir i think that my product is under warrarnty that is why they are not coming for free home service which is the policy of company.Please try to understand my stituation and help me out.

very bad /////////////////////;

Dear Mr. Mohan Lal,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

i have the same purifier & want to change its filter. Plz help me.
My No is - [protected]

Dear Mr. Kannan Kathirvel,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our sales team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

Eureka Forbes — Bill not received

I have purchased Aquaguard Classic + from Mr. Pankaj Sakya-Customer Sales Specialist -eureka forbes. But even after 2 month I have not received my bill. I have visited the office 5 times & met with Mr.Taneja & Mr. P.L. Verma and requested them to give the bill but they have not cooperated.

Agree

Dear Customer,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Customer,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Dear Mr. Vinod Kumar,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Vinod,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr Vinod,
Of course, I cannot solve your problem but want to convey the message to all consumers not to
purchase RO (Reverse Osmosis) water purifiers unless they have plenty of precious water to waste.
Ask every seller the cost of water that is wasted during RO process?

Dear Mrs. Goel,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

I was purchased one RO system 8 months back. I was told that there will be three services free every 3 months. Till today (18/08/12) there was no service was done.

29/07/12 - My machine started not working. I havee complained with customer care. They havee informed me it will be resolved within 48hrs. (That time the customer care executive disconnected my phone without giving the service request number). I was keep following every day. Finally on 10/08/12 I got the service request number. I was waiting for two days. No response.

Again I contacted the CC and asked for the nearest sales office. They said we don't know. They are saying CC only work with software and the never know were the request going to land.

Next day I chosen sale option instead of service from the CC IVR system and I informed to CC Executive, I need one RO system for my home. He said within one hr I get call from their sales rep. Unfortunately I have got the call from the executive in the next 10min. They are very interested to meet me at my home (even at 9:00PM). I coolly said I will visit your office first and I select the model. Went their office and pretended I am going to buy machine and enquired about their service. My god they said the same lie to me. Three service free every 3 months, within 24Hrs problem solving. I showed my previous purchase records with the service request number. I havee got all the information that I will never get the service as on time and do what ever you want.

My request here is, how to take this issue to the media and spread the news to every fellowship not to buy their product?. How to recover from Eureka? Please help us.

I hope simply writing in this forum won't help us.

Thanks and regards,

V P Selvaraj

Dear Mr. Shritej,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Raghu,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

Dear Customer,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Customer,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Dear Customer,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Customer,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Dear Mr. Mayur,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Mayur,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Sir,
This is Kanchan from G.E.T. Water Awareness Team Chennai... I read ur complaint.

Many people forget to choose a customized plant for their raw water characteristics.

Standard branded products do magical advertisement only for marketing and not concentrating in service, as the RO, UV, OZONE, UF, NANO concept needs huge maintenance if not configured for RAW water purification methods

We people create this awareness and we have qualified engineers who FREELY service the Water purifiers any brand any model and suggest you how to maintain it in future.

We provide original spares also. Call me at [protected] [protected] [protected]

Dear Mr. Sanjay Mehta,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Shubhangi,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Shubhangi,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

Hi
This is Rajesh here
This is really upsetting and disappointing to talk about the services from Eureka Forbes water purifier in Mumbai, India.
Inspite of calling 5 times to the customer support cell, nobody is bothered to send a service executive to me.
I m really frustrated and just want to say one thing to all the people not to buy Eureka Forbes products anytime bcos their service is worst, pathetic beyond words.people are really shameless from Eureka Forbes.


Rajesh

From:
Alok Kumar Srivastava
Advocate
High court Lucknow Bench, Lucknow.
Chamber at 140-A, L.D. Railway colony, Marriot road, Alambagh, Lucknow (U.P.).
To,
1. The Customer Care Officer
Administrative office, 143,
C-4, Bommasandra Industrial Area Off.
Hosur Road, Banglore-560099
Ph No[protected].
2. M/s VENUS ELECTRICAL REFRIGERATION, Opp. Central Bank of India, Alambagh, Lucknow.
Legal Notice
Dear Sir,
Under instruction of my client Dilip Kumar Srivastava S/O Late Ram Sahai Lal R/O Quarter No. V.G./ 73-A Railway Colony Alambagh, Lucknnow ( U.P.) mobile no. [protected], I serve upon you the following notice:-
1. That my client has been purchased your product no. BD[protected], Euraka Forbes make ELEGENT RO filter ( Manufactured by Aqua moll water solution Co. EPIP Phase-1 Jharmaja Baddi H.P.India, Through “M/s VENUS ELECTRICAL REFRIGERATION”, Opp. Central Bank of India, Alambagh, Lucknow, Phone No[protected], 24551334, vide, cash memo No. 41, Dated 12/11/2008 after paying a sum of Rs.9800/-.

2. That my client has noticed that every day the dead “AUNTS” are found in chamber of water tank of said filter.

3. That my client have contact with your local service center of district Lucknow by phone no[protected] & [protected], and your service engineer has been checked the above said filter and it was found that in fully air tight condition the dead aunt was entered in water tank chamber.

4. That your service engineer said in his rough reply “that the aunt and mouse is reached in every place” and he is helpless, it may be seems manufacturing defect in the said system. And advised to my client that you may contact with our manufacturing department and marketing officer.

5. The due to manufacturing defect in the aforesaid system my client as well as his family members are suffering from skin disease. And almost Rs. 10, 000/- + has been expended in the medicines and doctor’s fees.
6. That my client has made several requests to you and your agents and your customer care cell by telephonic conversation, but the response of the concerned sections are very negligible and irresponsible. And the said act of your department is comes in the meaning of harassment of customer and also compelling to my client to take legal action against you.
Page 1 of 2

7. That under direction of my client I, am giving you the above notice for looking the above said matter and arrange solve this problem with in 15 days.
You therefore required and call upon to look into the above said matter and arrange solve the above problem of my client with in 15 days from receiving of this notice and also pay the damages of sum of Rs. 10, 000/- and counsel fee Rs. 1100/- for this notice to my client.
If no response received from your side comes with in 7 days after receiving of this notice and in case non compliance with the terms of this notice my client shall initiate legal proceedings against you in a competent court of law at your entire cost and risk.
Copy of this notice singed by me is also being sent at your local seller “M/s VENUS ELECTRICAL REFRIGERATION”, at Lucknow.
The copy of the aforesaid notice is also protected in my office for further proceeding if required.

Lucknow
Dated: 18-06-09 (A.K.Srivastava)
Advocate
High court
Lucknow Bench, Lucknow.

eureka forbes India(Jaipur) — nil customer service

I have purchased a EurocleanW/D vacum cleaner .The representative told that all documents service warranty receipt etc will be handed over in two thre days but now 15days have passed and even after reminders no action . Secondly I was told thay four times threp will come to give for use but none has come even afgter request
My identity is SCSaxena Retd Wing Commander Air Force
E Mail ID [protected]@yahoo.co.in

Dear Alok kumar -- it is surprising to see that you have taken a correct legal course. But your efforts will go in vain.You are not alone, there are more than 15500 complaints on inter net about Eureka Forbes cheating. They collect full advance money and evade service. Eureka Forbes have collected crores of Rupees by such fraudulant practices
If your water purifier is within warranty and/or you have entered in to an annual maintenance contract then IMMEDIATELY approach the Consumer Forum in your area. Please keep all the papers in tact. Consumer forum is a Government Body with semi judicial powers. The phone calls will not be accepted in the court as an evidence. Send a Regd. Ack. Due letter. Eureka Forbes will totally ignore your letters or phone calls till warranty or contract period is over. So act immediately because after this ignoring act they are legally free to evade any action. The Consumer Forum will impose penalty on Eureka Forbes for cheating and deficiency of service. Eureka Forbes will engage lawyers and do maximum to evade. The Consumer Forum has powers to issue arrest warrants if penalty is not paid. Please claim full refund of costs of machine, the amount paid for annual maint. contract, damages to your health and family’s health, especially if you have senior citizens in you household, also please claim 18% interest on the total claim amount.
Please tell your friends, relatives, neighbours to take similar action
against Eureka Forbes. My sympathies with you if your water purifier is beyond warranty period. It is as good as a junk, any way it was a junk the day you paid for it.

my complaint No 81902287 is not attended since 17/9/09.

inspite of calling regularly i only get assurance that somebody will attend the complaint today & change the candle & carbon. As my Nova model is under contract basis for 2 yrs. they take money in advance & at the time of service we are just given falls promise.

i fail to understand why a big company can not overcome such complaints.

ANIL TEJWANI
[protected] / [protected].

My water purifier is not working since last two days and we are getting problem for drinking water

Please send some one to rectify this problem, ASAP

Eureka Forbes's services have turned out to one of the worst now. They are not bothered to provide desired services and the service technician visits only once in a year ie, on the day when the service renewal money is due.

It is not only that their service is worst but behaviour, attitude and response from senior execs like Suresh Gokhlani and other senior officers are pathetic and worst then roadside vendors and small businessmen.

My water purifier under AMC and they supposed to come on last February 2010. They should have come before calling / follow up with them but they are not bothered to come for service because they have already got money. Whenever i have called them, they told that they will come but no one has came for service.Even I have made on-line service request but still no one came to provide service. Reference number with respect to on-line my service request is 6893 dated 3rd April 2010.

I have purchased a new vaccume cleaner Trendy steel from Akai Electricals Jayanti Bazar Jaipur on 07/04/10 but still i am awaiting for demo .
i have called many times to its service center(Kapoor House Vaishali Nagar Jaipur) and they respond rudely , dont call us and talk to where u purchased from.
i am shocked to see the service of a reputed company.
i have talked to a sales Person Mr. Gajendra (+91-[protected]) who behaved very rudely and carelessly at Kapoor House Vaishali Nagar Jaipur)

please let me know what i do.

Regards
ML Bundela

yes i also agree with you.

office peronnel behave in very illmannered way.

I have a water purifier from Eureka Forbes, and have taken an AMC.

We gave a complaint on 14 May 2010 (Complaint No.[protected]. After several calls and reminders, a technician finally came, but did not repair the water purifier. We have since them called Eureka Forbes repeatedly, and each time, they say that a technician will be sent.

Today is 21 July and no technician has yet come. We must have called them at least a dozen time. This is a breach of contract and of trust.

Unfortunately, this is not new. Each time there is a complaint or if the carbon needs to be changed, we end up calling them at least half a dozen times (no exaggeration). We h ave been having this problem for 5-6 years.

One thing is clear - I will not buy another Eureka Forbes product again.

R Venkatraman
Chennai

Hi,
I have bought Eureka Forbes Water Purifier on 11th July'10 but no one has come to install the purifier till now i.e. 29th July'10. I have been calling continously for installation but either the phone is switched off or they respond but do not take any action for the request. My complaint number is:
1007-D291247. Request you to respond at the earliest.

Thanks

WORST EVER SERVICE.

I am having an aquagaurd from Eureka Forbes. I have entered into the service contract which is valid till april 2011.
There is a problem of a broken filter cap and the water is spilling out and the aquagaurd cannot be used.
I made my first complaint on 11.09.2010, and was told that the service person would arrive shortly.
Till the 16th no one came.
Again I called the complaint no. was agian told that some one will visti my house soon.
On the 18th a service man came. Saw the aquaguard, said that he did not have the required part to replace.
Tha he will come again the next day.
Since then I have been calling everyday, same answer.
Someone will be coming shortly.
Today is the 26th, and no one has still come.

The most pathetic service seen, that too for such a well known brand.
CONSUMERS BEWARE!!!
DO NOT EVER PURCHASE EUREKA FORBES PRODUCT AGAIN.

Dr Neel Chowdhury

IT IS A FACT THAT SERVICES OF EUREKA FORBES ARE FAR FROM SATISFACTORY. I PROPOSE THAT ALL USER OF EUREKA FORBES TO JOIN TOGETHER AND PROCEED FOR LEGAL ACTION AGAINST THE EXTREMELY POOR SERVICE AND TOTALLY IGNORING THE COMPLAINS, BESIDES DELAY AND NOT ATTENDING THE COMPLAINTS ON TIME.
FURTHER AS AND WHEN THE MECHANICS VISITS THEY ARE OF VERY POOR QUALITY AND UNTRAINED.THEY LAC MANNERS AND ARE UNAWARE OF THE PROBLEMS THEY COME TO ATTEND .THE SITUATION PREVAILS WHEN THE COMPANY CHARGES HEAVY ANNUAL CONTRACT CHARGES FOR PROVIDING PATHETIC SERVICE TO THEIR CUSTOMERS

This is S.M.Athar Ali here
This is really upsetting and disappointing to talk about the services from Eureka Forbes water purifier in Lucknow, India.
Inspite of calling 5 times to the Sambhavi Enterrprises to install the Softner which i was bought about one week ago, nobody is bothered to send a Plumber to my place.
I m really frustrated and just want to say one thing to all the people not to buy Eureka Forbes products anytime bcos their service is worst, pathetic beyond words.people are really shameless from Eureka Forbes.


S.M.Athar Ali
648, Azad Mohal Sadar Cantt, Lucknow

I too have all the above problems. Eureka Forbes has the worst customer service

My compain no. is 84428101.I have water purifier Forbes designa metallica. I took AMC contract on 26 june10 .From that day onwards nobody came for service which is their duty.
I called them repeatedly since 2 months but they just note down the request and take no actions.I am really fed up with their services.In last two weeks I am calling them almost every alternate day. They say that person will come in another half or 1 hr but nobody comes.
If I want to renew then they will immediately come to take money but their after its just that we have to follow them. This is really very disgusting.

salesman of these company refuses to provide services which they have planned to give before selling their acqua guard, i will suggest all of you that don't ever buy from this company, very bad service, it is costly than other water purifier.

Its the same here in gurgoan...Pathetic after sale service indeed.

Hello, I am from Bhopal, (M.P.).This is really upsetting and disappointing to talk about the services from Eureka Forbes water purifier.I register my complaint on[protected]No.[protected] but there is no technical touch the door till[protected], at last I went to local service center for repair the unit.
Inspite of calling 3 times to the customer support cell, nobody is bothered to send a service executive to me.
I m really frustrated and just want to say one thing to all the people not to buy Eureka Forbes products anytime bcos their service is worst, pathetic beyond words.people are really shameless from Eureka Forbes.

Hi,
I m Pradeep Shrivastav,
from Lucknow,

I have an RO Duo system from Eureka forbes which is not working properly even when the product is under warranty .
This is really upsetting and disappointing to talk about the services from Eureka Forbes water purifier in Lucknow,
In spite of calling 3 times to the customer support cell, nobody is bothered to send a service executive to me. always send some unskilled labour type persons who don't know about the product, and they say me that we have done mistake to buy this product from Eureka forbes, when other quality products are available in market. I m really frustrated and just want to say one thing to all the people not to buy Eureka Forbes products anytime because their service is worst, pathetic beyond words.people are really shameless from Eureka Forbes.

R/SIR
I AM HAVING EUREKA FORBES REVIVA MODEL RO , I HAVE TAKEN THE COMPREHENSIVE ANNUAL SERVICE RATE CONTRACT BY PAYING Rs.3660/- CONTRACT RECEIPT No.[protected] , DTD. 21.7.2011 . DEALER IS STATIONED AT SIBSAGAR . I HAVE OBSERVED THAT HIS SERVICE IS VERY BAD , AROUND 6 MONTHS HAS PASSED , DURING THIS PERIOD OUR PAPER FILTER WAS CHOCKED , THAT HE TOLD IT IS NOT COVERED UNDER WARRANTY , FURTHER ITS PLASTIS PIPE (BLUE & WHITE ) BECAME BRITTLE THAT WAS TO BE REPLACED THEN AGAIN HE TOLD THE SAME THING AGAIN I PAID 200 Rs.,

NOW SINCE LAST ONE WEEK RO IS OUT OF ORDER , ALTHOUGH HIS ENGINEERS HAVE COME , THEY HAVE TOLD ITS MEMBRANE , AND OTHER FILTER HAS BEEN CHOCKED , BUT HE HAS NOT RECTIFIED THE COMPLAINT AND WE ARE FACING THE THE WATER PROBLEM WHICH IS A BASIC NEED . I DONT KNOW HE WANTS THE THE MONEY AGAIN . PL DO THE NEEED FULL.

DEALER NAME : Mr. NATH AT SIBSAGAR
MOBILE : [protected]
PHONE : 220107


MY NAME IS ,
AMIT KUMAR
Dy. GENERAL MANAGER , ONGC
[protected]

Dear Mr. Amit,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Amit C Kini,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

I am also facing similar problem in Agaugaurd Ehancer which I bought from Eureka forbes which is one of the worst company in service for the sake they are maintaing sites but They are not sending service person or even updating when service person will come. When they are selling the product they are really begging begging begging to sell the product but after using the product they never care about the customer.My service req no d1af552ceb05.

Dear Mr. Amit,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

a. My 2 year AMC receipt no. 10/18245435 dt.21.12.2010, was valid w.e.f. 28.1.2011 to 27.1.2013, amtg. Rs. 2, 525/- (cash payment was made to your rep.).

b. Again, on verbal advice of your rep. 2 year AMC receipt no. 10/20166145 dt. 28.1.2012, was wrongly issued to me, w.e.f. 28.1.2012 to 27.1.2014, amtg. Rs. 2, 615/- (cash payment made to your rep.).

c. Scanned copies of both AMC receipts are encld., as attachment, proving that 2nd payment was received by your company, before expiry of 2 years AMC on 27.1.2013.

d.Kindly refund Rs. 2, 615/- to me, after cancelling your receipt no. 10/20166145 dt.28.1.2012 within a week, after investigating the matter.

e.Please acknowledge receipt of this e-mail

Dr. Anurag Mittal
[protected]

Dear sir, i am using aqua guard re viva model.I am complaining from last two weeks.And from your side only one response is there that man will come in two days, I have complain for breakage of tap of water filter, and i want to know on which date i will get services.
I think that there is worst service in Mumbai of Eureka Forbes.

Dear Sir,

I have registered a complaint through customer care services almost 2 weeks back and follwed up 4-5 times. Everytime the response from the customer care executive iis "Sorry sir, we shall send the service person today". Till today no one has turned up and nobody called. Since the problem was that purified water is not coming out, i am using the bottled water all these days. The name of the Agency as per the customer care is "Sree agencies and servies, coimbatore" and number is [protected], but no one picks up this number.

With reagrds,
Anish TS

When a product has to be sold Eureka forbes promises too many things like door delivery, home service, etc etc. After the product is sold, none of these apply. When I raised a service request, I was told that my house is not within the city limits and hence I have to bring the product to the service center. But when I asked the same question when I was purchasing the product, I was told that, servicing the product is not an issue and the staff would come home and service the product.

It is really very sad that I bought this product. It is a RO water purifier!

dear sir/madam,
i dr deepak suryawanshi wants 2 lodge complaint regarding service.
i am user of aquqaguard springfresh since 3 years. initially for 1 year service was good and we had a yearly maintaince contract of rs 4000 too 4 the same.
But since then service is not on time .now since last 4 months they have not visited inspite of many reminders (telyphonicaly ).
kindly look into the matter.
thanking you

Sir,

I purchased Water Purifier for Eureka Forbes .I complaint 3 Times for Service purpose for my RO + UV Product, But no response in Eureak Forbes.

Till nobody come to service.

2nd Aug 2014 - COMPLAINT Request No. [protected]
7th Aug 2014 - COMPLAINT Request No. [protected]
12th Aug 2014 -COMPLAINT Request No. [protected]

POOR SERVICE

Hello.,
I am manish singh from umaria district which is in m. P
My problem is that the distributor is not listenig for my complaint.

Please help me.

Poorest service

I have lodged a service complaint on 17th bearing complaint no:80301257 of this month but till now no person has come and did the service. Pls do it ASAP as we are facing problem for drinking water.

My purifier need a service and water coming is vary slower

My purifier need a service and water coming is vary slower

employ information

employ information

svc should be improved to fight the competition

Dr.Aquaguard magna uv installation(new)

Customer id-[protected]
the product ordered newly & delivered 2 days back. But the same is not installed in my place in spite of several reminders. Not satisfied with the svc concerned at all. I want to cancel the order, if not installed to day itself.

poor service of technician

R O SYSTEM EUREKA FORBES mob [protected] vijay mishra