Eureka Forbes Complaints & Reviews

We lodged a service request on 31.08.2012 and followed up the same on 02.09.2012. But we have been given the service request as 87577623 on 02.09.2012 by Ms. Dhanalakshmi, Chennai Totally irresponsible and reluctant natured girls are engaged to handle customer service request / complaints which is in the nature of turmoiling the image of Eureka Forbes. Every time your people are creating a complaint request for every followup from the customer. What sort of this kind of service Eureka Forbes is rendeing .... very surprise to understand... Already our case was attended by one of your executive ( Mr. Momeen ) and told he will be come back after a week to have a thorough check. Good gentleman did not turned up.

I am getting astonished how Eureka is encouraging the team of people who are not interested to work and render service. Instead of taking AMC those persons shall approach public by some other mode for request of money in order to fulfil their daily needs.

Believeing that necessary immediate corrective action will be taken to attend the service requests / complaints booked in a proper manner and satisfy the customers

Thank you

With Regards
R. LAKSHMI NARAYANAN
9 / 5, GROUND FLOOR, G.R. FLATS
ARUMUGAM LANE
TRIPLICANE
CHENNAI - 600 005
Ph :[protected]
Email : [protected]@gmail.com

CUSTOMER CODE [protected]


1. I am Sendhil Kumar.V working as Deputy Manager in State Bank of Mysore, Trade Finance Cell, No.24 Sampige Road, Malleshwaram, Bangalore - 560003

2. I am having an Aqua Guard Water Purifier Booster model & taken AMC valid till Sept 2012.

3. This water purifier serviced in the month of Nov 2011, I lodged a complaint to get a routine service on various dates ( Through ph[protected].
I got the reply " your call will be attended in 24 hrs. Even after week nobody turned up even after month.

4. Actually my water purifier was due for sercvice in the month of April 2012, But it was not attended. Due to non-service we stopped to use this purifier.

5. After several tracer calls finally AFTER A GAP OF 10 MONTHS i.e., on 23.08.2012, it was attended, on that day with the help of your technician I spoken to team leader Mr. Brahma Rayappa to know the reason for not attending the service on due date. Surpringly this person was very arrogant, his way of conversation was very irritating, he blamed me, quoting the reason, why you have not complained even after 6 months, and also said they have not received data base from their company. Therefore in noway he is not responsible and very surprisngly while talking he disconnected the phone. When again I called him, he has not picked my call. His way speaking, attitude can't be tolerated. He is not fit for eurosmile company.

6. Immediately I reported his behaviour to Customer care Through ph[protected], they suggested me to escalate this issue with Mrs. Roma (thorugh phone no.[protected]), when I contacted her, more surprisinglly, Mrs. Roma defended her staff and she was not ready to accept deficiency in service. Her reply was very casual. She also questioned me , if service has not been attended within six months, why it was not brought to her notice.....!!!?

7. I have paid amount to get AMC, Due to the gross negligence in discharging your responsibilities and due to the failure to provide proper service and making me to suffer in not giving proper service caused shock and mental agony to the extent.


8. Due to the failure to render service caused health upset, mental agony and lot of inconvenience. This is in breach of trust and breach of our contract and also shows the negligence and deficiency in service and cheating and harassing the customer.

This has been my wprst customer service experience ever.Mt Aquasure water filter broke down and i filed a complaint on the 8th of Aug. There was absolutely no response for 8 days and so I filed a new one (No.[protected] on the 16th.After around 8 days, a service engineer turned up and took the filter to his agency.When I tried to ask for some sort of reciept, He very rudely replied that the filter is a rotten piece and nobody will want to keep it. So i need not worry.I was very rudely told that he has more important things to do at his office than attend to me request and So I should not be complaining about the delays.
It has been a week since and I have been calling the agency (Tanu Enterprises, Gurgaon) everyday. I get the same reply that it will be fixed in a day. I made a very humble and polite request to return the filter as it is so i could at least ask some other shop to fix it. But they are not even ready to return it. I am getting frustrated as I am forced to buy bottled water everyday. On top of that the extremely rude behaviour of the people at Tanu Enterprises, is just making matters worse.

Please help my case. I just need my filter back and I no longer care if it is not fixed.And one thing is for sure that I am never buying any eureka forbes product in the future.

Respected sir,
I Enquired best water purifier product thro your
Franchisee from the following Address; No.1JNStreet Mugualivakkam,
porur,chennai-600116.Tel:[protected],[protected] M-[protected] & they
sent Aquaguard Reviva & fixed on 12/072012. From the DAY ONE there
was sedementation of black layer ON THE WATER even after discarding
10-15 filling of storage tank . I came to know that it has only RO
not the RO +UV .Very Next day i informed the manager of the
franchisee to exchange with Aquagaurd (RO+UV) (Agreed to pay the
Difference in the Cost )... He agreed to do so & told to wait since
it takes some time for this process. I reminded more than 50 calls
till now. I have full trust in your company but the service very
poor.Kindly do the needful immediately.


Serial no.D[protected]
My Address: Dr.Ramesh vinod kumar
Plot .11 Flat-F2 Royal Enclave Ramachandra nagar. MADHAVARAM Chennai-60.
Mobile-[protected],[protected],[protected].

THIS was my Complaint to the Aquagaurd Customer care but no RESPONSE TILLNOW.

Thank you

Regards
Dr. Ramesh

I complained on failure in thee product to customer care on 24the July 2012. The problem was not resoled yet, it over a monthe now. When ever I call theem, thee customer care people will say theat thee service engineer will come today evening to resolve thee issue, but theey will never come up. I tried calling many times and get thee same response. I dont know what to do furtheer. It would be good If it is resolved soon. MADE MISTAKE in BUYING EUROKAFORBES product.

I registered complained on 25 th Aug 2012 for blockage in side the filter and as a result water is and not coming but no officials has attended so far and water is not coming from the filter since 25 Aug 2012 , Today (27th Aug 2012) I talked over phones more than 5 times but till now nobody has attained the complain . My Docket number[protected] and customer ID No- [protected] and my address is Suvendu sekhar dash, N-357, Flat- 22, Baistava Ghatta, Patuli Township, Kolkata-94, Phone- [protected],
I request you to attained immediately.

(S.S.Dash)

Hi,

I have bought AQUA GUARD( Eureka Forbes) water purifies ( Total sensa model) yesterday for 19000/-, Sales person came in the night 7:45 PM and quickly demonstrated and took the money and left.
After 15 min I try to see the product in detail, I shocked to see that it’s an used product. They just did all malpractices to sell an old and used piece. Even After paying 19000 in cash, company gave me an used piece with all scratches and all parts are already used. I believe company is started selling all secondhand used machines as a new piece.

Beware and do check thoroughly if you still wanted to buy these purifiers from Eureka.

Regards
Kiran

THIS IS A COPY OF THE LETTER WHICH WAS SENT TO THE ABOVE COMPANY, I AM HEREBY SUBMITTING THE SAME TO GET JUSTICE FROM YOUR END THIS IS FOR TO TAKE QUICK LEGAL ACTION

Dear Sir/Madam,
I the undersigned hereby bring to your notice that, since from 3 years our water filter aqaflo is under AMC wide no.[protected]/12/2011-19/12/2012, continuously past from 3 years I am observing that, neither your service persons are visiting my place or monitoring the machine twice in a year of AMC , After collecting the AMC amount your executives are not yet turn up to my place to do the required service, i.e. happening past from 3 years after lodging complaints through helpline also neither your co. Is taken any action/reply nor tried to rectify the same , today also I did the same and I have lodge the complaint for the same wide no.87496280 given by Mr.Sharath, so, the poor service of the co. Which I am getting past from 3 years why I have to pay money for AMC? AMC means in a specific contract period of one year weather the service request received or not, as per AMC your co. Should send their respective technicians to the concern customer place to do the same twice in a year to keep in a good running/working condition of a machine by monitoring the same and I also mentioned in my complaint, after giving AMC also our water filter was not working properly, means after servicing from your technicians also we are not getting purify cleaned water, because we found so much of small dusts in the water, that also not yet rectified, so I am hereby requesting the company that, within 3 days from the date of receipt of this mail company has to pay my 3 years AMC amount with interest and have to give one year extension by free after the present AMC completion i.e. 19/12/12, failing to which I have no way to approach to the Bangalore consumer forum against poor service of the company by claiming damages for the same at your risk and cost.
Hope, you will do the needful at the earliest to avoid taking further legal steps for the same for healthy ending of this issue.
Instant replay and quick execution of the same is very appreciable in this regard,
Thanking You,

Gurumurthy

Respected Sir,
My name is R. Sunderrajan, and I am a retired Branch Manager, Vijaya Bank. Two of your marketting executives (Mr.N. Anandhakumar and his team leader Mr.Rudhra Moorthy) convinced us to buy your aquaguard enhance water filter. On the very same day of their approach, I issued them a cheque for Rs. 13,990 (cheque number: 066434 dated 30.05.2012) which got cleared on 4.06.2012 through Federal Bank, Chennai. Our receipt number is[protected]. Your sales executives did not inform us on the fact that we would receive our invoice a month after the purchase and they were neither present during the installation nor were they bothered to know about the working condition of the water filter. We would like to inform you that we have not received our invoice till date (22.08.2012). Kindly treat this complaint on priority basis and send the invoice immediately to the following address-

Mr.R. Sunderrajan
No.2A, Durga street, Sri Sakthi Nagar
Arumbakkam
Chennai- 600106
Ph: [protected]

I have been a user of Aquaguard for last 5 years and the incident that took place has shattered my faith in the company and it fills me with anger and despair how your company’s name is being used to rob money from innocent people in the city of Jamshedpur, Jharkhand. In fact, this is not the first incident and most surprisingly, the company officials know about it and refuse to take any actions against it. I also believe that they are themselves involved in this racket.
My water purifier was due its servicing, a representative came to my home but I asked him to come the very next day due to some reasons. The next day, 6th May 2012, another representative (the so called “engineer”) came to my house for the same purpose. His name is Vipin and he had visited our house a few years ago for servicing my water purifier. He checked the unit and changed some parts. He made a receipt of Rs 1150 which included the charges for changing old parts with new and for annual servicing. But he walked away without handing over the balance Rs 500. So, I called him repeatedly but he didn’t respond so I was left with no other options but to call the office and file complaint against him. When I called the office, they immediately asked if someone named Vipin Goswami had come. Then the person from the office told me that he had been fooling a number of people in different parts of the city. Within 20minutes another “engineer” named as Vimal Kumar came to our house when it usually takes them a minimum of 2 days to turn up in case of any complaints. He echoed the very same thing that such a con man had been robbing a lot of households for a few years.
He checked the device and found out that he had stolen all the parts of the purifier as well. On being asked that when the company employees know about such a scam, then why isn’t anything being done to curb this problem, Vimal said that it was not the company’s duty to run after some one who is misusing the company logo and name. To my utter disbelief and shock, he revealed that the con man was an ex-employee of Eureka Forbes and that is how he had such genuine looking receipts. When I asked Vimal to lodge a complaint against him and help by providing address and contact information from the company database, he said that he would not help us in any ways.
In fact, he was trying to shut up the case by shouting and misbehaving in front of the only 3 ladies who were in house.
If this was not enough, he started asking for Rs 375 as his “service charges”. I refused stating that the call was made to lodge a complaint and he was not asked to visit our house. But he refused to leave until he was either paid for service charges or a subscription of 3 years in form of Rs 3000 was paid to him. This made me believe that even this representative was involved in this conspiracy. It seemed that it was a well planned act to firstly rob us off money as well as the purifier and then some other representative would drop in and get us to pay for 3 years’ subscription and for the missing parts of the Aquaguard to earn a hefty commission from the company.
I lost my patience when Vimal started misbehaving and even threatened us saying that we were lucky that we were just conned for money and not killed by Vipin.
This was what made me lose my patience and I called in police from Sonari Police thana. Vimal made a phone call to some senior management officer from your company and the police officer talked to him. Then they left. Probably, the phone call was meant to offer a bribe to the police as no actions were taken and even after 2 months, my water purifier is dysfunctional and my money has not been recovered. It shows that even top management people are involved in this racket and it seems that the act will continue.
My only request is to know what kind of a “mafia raaj” is prevailing in your organization? You claim to be a company that takes good care of their customers then how such a shameful act could be executed by employees of your company, without any fear, and that too not once but repeatedly. On top of that your representatives misbehaved with the ladies of my house. This act has instilled fear in our minds and people in my locality are fearful of letting any Eureka Forbes’ member into their houses.

My Water purifier is not working for the last 8 days. I had 1st logged a complaint with their call centre on 13th August but yet await resolution. The person came on the 14th but was neither able to resolve the issue nor did he give any information. I called the call centre again and I was told that a person would visit on the 16th, that never happened. I logged a complaint on the website on the 17th and got a call from the service center immediately. They told me that person is reaching my house in a few minutes but never reached and no information given to me as well. A person cam today who didn't have the right parts hence nothing was done today as well. I logged the complaint on twitter as well but I am sure they are so busy fooling people that they don't have the time to look at the complaints.

Complaint#[protected] logged on the 13th.
Complaint#1dd2eb188c6d - logged on the 17th

I have purchased a Aquasure RO+UV for an valuve of approx 16700 on 22.7.12. For Installation I had to make many calls and was running from pillar to post for installations. The same got burnt on 13.7.12. TO rectify the same we have given complaints vide NO#87460938. one techinican cisited and nothing happened. I am fed up of calling the call centers and no one respond to the same. Kindly provide justice and return the money back to me as I am not interested in the product.

I made service contract for maintenance of my water purifier on 11.12.2011 for one year. But even after eight months I didn't see anyone's hair till date for servicing my machine.Its awful approach from such a reputed concern. Your Authorised Service Centre's name is Mr. T.K. Sarkar of Khardah, Ph. No. 25233510.

I has purchased Eureka forbes Water filter storage unit-Amrit Model at MRP (Rs.1800) Set contains:Bottom, Top, seat, Top cover, Tap, 2nos of filter kits. The item is given Warranty for 18 months along with bill.
During the usage bottom unit got damaged after 6 months from date of purchase.
Soon we intimated Eureka forbes offices at Thane & Dadar. After repeated follow up made, finally on 17, Aug 2012 Dadar office has arranged for bottom storage unit (made of plastic body) threw its dealer at Dadar East.
I had carried old cracked bottom unit also for replacement, prepared for paying said unit charges (Rs.300) But the company representative told that unit cost is Rs.680, which very costly & don’t worth. As examined the dealer has shown the cost of item is Rs.261 originally as per bill claimed for Octroi. Also shown Octroi reciept & goods transfer slip from its warehouses to dealer office.
The dealer told me, Eureka Forbes is billing to dealer/customers for Rs.680 (More than 50% of cost of the product claimed as per Octroi). So Please examine my problem, As you know sir – “normal plastic unit any where in india will never cost such high”
Contact No: [protected]
E-Mail: [protected]@mazagondock.gov.in

Eureka Forbes water purifire is under AMC. No Service is provided by the company after collecting the Cherges for two years AMC. I am using the Acquaguard for last 10-12 years and good services has been provided in the past. But this time the services are worst and looks like they are cheating to the public on the name of AMC. A proper action is requested to the concerned authority in this regard.

Anand K Sharma
[protected] /[protected]
Chennai

Eureka Forbes has become the worst in customer commitment in Jharsuguda. Their executives are useless; they are having lack of technical knowledge on the company’s product. Despite of repeated request and complaints from the customer they even did not attending the calls or not picking up the mobile.
Complaint details :
1. On 10.08.12 (Friday),I went to Eureka Forbes Office , located at Beheramal , Jharsuguda & asked for Aquaguard machine & requested to the technician to come to my house for detail description /demo . The technician has come to my house with one RO and installed it my house. Technician has noticed the problem while they are fitting machine. (Water is not coming to the machine properly).I have made the full payment after installing the machine.
2. On 11.08.12 ( Saturday), I’ve noticed that sensor of RO is not working ( water overflowing from the machine) & informed to the concern technician over phone .He has acknowledged the fault on the machine & committed us to replace the machine by Monday positively.(13.08.12)
3. On 13.08.12 (Monday) we have waited for the technician but he did not came & even did not picking up the phone .Till today that faulty machine has not changed or technician did not attend my calI though I have made the full payment by cash for this faulty machine and not getting benefit for a single day.
Request :
1. Pl. change the machine (which type of machine will be fitted at my house) at the earliest.
2. Give prior instruction to agency/sales representative to give attention towards providing the customer service and satisfactions not only sale the product.
3. If you have noticed and getting proof on providing poor customer service by certain agency , then take action against the concern agency / sales representative.

Looking forward your kind co-operation.

Thanks in advance.

Regards,

Sumit Chand
[protected]

aqua sure dealer not attending till date any comp plate

dealer name Parima Sector 40D chandigarh.....

HI,
I want to inform you that inspite of repeated complaints since 11-JULY-12 to customer care, nobody has visited to my home to get my compact water purifier serviced. My earlier complaints nos. are 87261694, 87291289.
My family have to drink dirty water. Please send somebody at your earliest.
Regards S M Gupta

Dear sir,
we purchase the enhance ro from sales man mr. Balaji (pallavaram branch), we are staying in old perunagalathur.
The system was delivered on 2-aug-2012 and stopped working from 3-aug-2012. Gave the complaint on 6-aug-2012 and after several calls and remainers mr. Balaji([protected]) came on 10-aug at 10.30 pm and saw the unit and informed us that the unit itself is problem.

We gave the letter stating that we need our money back to mr balaji on 10-aug. Only 1 day the unit was working properly. Our childrens consumed the water and fallen sick since the unit was not working after a day. While purchase itself the sales person gave the assurance that he will return the money back if we are not satisfied.

Still today no calls from eureka forbes about this. Poor customer care. We are highly dissatisfied about the product.
Please return our money back.

Regards
s. Charles prem kumar.
Old perungalathur, chennai 63
mobile [protected]

Respected Sir/Madam,

I''m Elisha Victor Masih residing in Indore, Madhya Pradesh. Almost 2 months before I purchased one product called RO Water Purifier "ENHANCE" from EUREKA FORBES (Address:- 402-408, 4th Floor, Saphire Height, Plot No.-12, Scheme No. 54, A.B. Road, Indore (M.P.). I purchased Eureka Forbes Aquaguard water purifier "ENHANCE RO" Machine in the month of June 2012 from their door-to-door salesman Mr. Narendra Rathore(Emp. Code:- 9061358, Mob. No. [protected]) along with TEAM LEADER Mr. K.P. POKHRAL (Mob. No. [protected]).

I have paid product charges by cash to the company''s salesman. Now till date I didn''t received original purchase bill from company. At the time of purchase of Water Purifier company''s salesman told that you will receive original bill by courier from head office(BHOPAL) within 10-15 days. But now its more than 2 months & still I didn''t received my bill & also I have contacted INDORE office for more than 10-20 times but still no valuable response from them. Now its really been a mentally harassment for me to get my own bill. Need your urgent help to solve the case.

Even I met the head of the department named as Mr. AMIT PALLI(Mob. [protected]), but he also giving me the same response that I''ll give it to you tomorrow.

I called him more than 5 times, went to the OFFICE 3 times and till date same response that surely tomorrow. I don''d know when tomorrow will exactly come. Please help me I''ll be highly obliged.

Thanks & Regards.
-Elisha V. Masih
Mob. No.: [protected]
E-Mail: [protected]@gmail.com