i Purchased a Aquasure Crystal water purifier in the year 10. it worked good for 2 year and after 2 years, the 2 catridge's were changed as the water is not purifing properly, later after changing the water is not purifing properly, there is no difference in the purified water and the tap water, the service person is arguing that he cant help with that as our area is not getting pure water, he got some meter with him and checked both the tap water and filter water to see the readings 388 and 365 respectively. i still feel the crystal in the water when it takes into the mouth. where as the earlier catridge's has good filters, in which i hardly find any water crystals when took into the mouth. i still preserve the older filters to show the difference. in case he stick to his saying that water is filtering then i have the older filters which has a good filtering compared to the new one, i can show the difference of both i.e., the new installed catridges and the older one, which they can experience. so i would like to file a complaint with consumer forum kindly help me by guiding me with your useful suggestions. what sort of proof is needed to file a complaint with consumer forum, how can the water be tested, and where it can be tested, kindly guide me.
thanks in advance
Aug 13, 2020
Complaint marked as Resolved
Eureka Forbes, Water purifier — nobody attending complaint
Hi my name is Meena Bhattacharya i launched a complaint with eureka forbes helpline number 39883333 on 11th feb, 09 and the complaint number is 110922. a boy came to attend the machine and said they need a part to change and they will come back or send somebody and then another boy came after 2 days i.e. on 13th feb, 09 and again said he have to change the part and he will come back on monday 16-2-09 and nobody has attended the complaint since then. everyday i am calling 3-4 times and the same message we will forward your complaint to the concerned department and the worst is they took off my machine and so i cannot use the machine and buying water from outside for cooking and all.this is what you do AMC with these people i renewed my AMC on 31-12-08.
i am calling their registered office in kolkata but nobody is picking the phone i called their mumbai number everybody is out for lunch. i don't know how to catch hold of these cheats.