Eureka Forbes Complaints & Reviews

Euro-jet Vacuum cleaner is under AMC till 2013 and the complaint was registered with Eureka help line on the 28th June. There has been no response to come and service the product. Second call was made on the 2nd July to remind the complaint registered. The complaint ID given was 87161534. The service centre nearby my house Sai Hydropure does not have any concern post collection of the AMC amount. There has been poor and careless response when I had spoken to them regarding the service.

i myself dr p. venkadakrishnan using eureka forbes aquaguard water filter for our home. it is not working for the past one week we gave a service request on 25.06.2012 and my service request no.is 87142888 my customer id is [protected] till now there is no response daily morning i am calling the customer care they also did not solve my grievance pls.do the needful.

I Had taken AMC for 1 years from 31 Jan 2012 to 30 jan 2013 Softech system, Noida- 201301.
Contract Receipt No[protected] for Rs 3575/-.

Product: RO Model: NANO Sl No: BD[protected]

We were promised immediate service at doorstep.
Promises are like this:
Periodical service and One Pre Filter candle,sediment filter,pre carbon & membrane replacemnt

Since last month i am continous calling( "complaint no: 86976352" ) to cutomer care for floting switch problem but still not solved and no periodical service done yet.
what type of "EURO 0 SMILE" you are giving.


Thanks

Parikshit
Mobile No:[protected]
Sector-56
Gurgaon
email:[protected]@gmail.com

I purchased a Eureka - Aquaguard Duo water filter on Jan 31st 2012. I was promised that a nearby franchise would be attending issues (if any) faced after sales. Right from day 1 am facing problems. Spent 16k+ for this product and had to be without water for 36 hrs. Eureka taught me how to spend money for this product and buy mineral water for 36 hrs to survive. Filter wasn't working for 36 hrs and when i placed a compliant again on the 3rd day, filter started working and from day 4 there was a water leakage problem - initially the leakage was 1 drop... then gradually, it increased to 5-6- i suspected there was some leakage at the bottom of the filter and i was managing for sometime by keeping utensils beneath the wall mounted filter (triple filteration :-) ). recently, i launched a compliant and all the customer care always promise that they would pass on the voice complaint to their superior and it would be addressed.. but so far nothing has happened. they've turned deaf ears to all my complaints...am still facing the same issue... Complaint # 67040899. iwould like to take this to consumer court. can someone guide me to the process

We have taken Service contract for our Aqua guard i nova total water purifier for the period of 13/09/2011 to 12/09/2013 from Payal services of Eureka Forbes.Service contact includes service of water purifier at 6 months interval & filter change at the end of 1 year. But after 9 months of completion of service contract,they have not provided service which has to be provided by them after 6 month of contract.I am calling to Payal services every day since last one week but they are not sending their service engineer for service And every time tells that our address is not under their route.
so I request you to take proper action against them.
Company's Name: Payal services ( Eureka Forbes)
phone number:[protected], [protected]

Customer' Name: Dr.Ajay Wala
11,Sant kutir,Muni seva ashram,Goraj,Waghodia,Vadodara.

I purchased new Aquaguard classic model last monday on 18/06/2012. they installed on 20/6/2011 but when i start aquaguard no water comes out but red light blinking. I register 2 times on Eureka Forbes Contact no. 39883333, but till today they are not coming for proper installation of machine.

Respected sir
I have purchased Aquaguard water purifier from Eureka forbes in T.nagar burkit road office on 11.06.2012 by credit card & invoice number -000040 & reference number is[protected]..they told to give unit on 13.06.2012 but they never gave on that day & i called them several times but they didnt response so i went up to there office in T.nagar on 18.06.2012 after one week & they assured me to deliver the unit on next day ...i got it on next day but didnt get installed till this day ...i called them so many times but they didnt response so i mailed one complaint to there email address but they also didnt response & the complaint registration number is 0002112/2012 ..Im very much disspointed from there attitude towards customers & they dont even pick up the call ..So i hope this mail will give sense to respond to custmers...The sales man Mr.vijayakumar [protected],& his senior officer Mr.srinivasan [protected]..

Thanks
R.Mahaveer jain
No.3,kutty naicken st
Chintadripet- 600002
[protected],[protected]

Hi,
We ordered for Aquaguard Enhance model on EMI some 1.5 months(10/05/2012) back. From the day we installed there will be problems. Evening time it may stop working and we have to buy mineral water for our drinking purpose.We lodged a lot of complaints but no response. We contacted the sales person, Mr. M.Venkatesh Kumar and he who was very eager to interact with us before we bought, but took no care after we bought the model. Once he visited our home and said would come again to fix the issue but never visited again. Leave it, recently we shifted home and called the RO team again, one person, Mr.Mahendran came and installed it. He got Rs.350 without bill. We asked why we charged and he said for installation its different from servicing. Servicing only free and not installation. Leave it, but why no bill? Myself and my mom argued against this and he said that is the company policy. We demanded a bill vehemently, but he said he doesn't have. My dad who was away then, asked us to collect a letter and provide money. When we asked him to write a letter that he collected money for so and so purpose, you know what he said? 'I don't know to write madam!' 'Whatay!' Before asking for fee he has told my mom that he has passed twelfth standard. So a 12th grad doesn't know to write a letter? Creepy? But, I wrote a letter and got his signature. I don't even know if its his own signature.So what are you upto Aquaguard? You are evading tax or your employee is cheating you? I have posted this query to their Official Presence ID in twitter too. No reply, they seem to reply other queries, but not this. Leave it aside, now again our RO tastes bad! We don't even know if its working. It throws some water, but its sour. We called a week back and as we cannot afford to buy mineral water every day we use that plain water, not knowing if its really hygienic. Now I want to know the answers for the below questions.
1. Is it because we are paying in EMI you don't care about us? Let us know, we will pay in full.
2. That unbilled amount is in whose pockets? Employer or employee?
3. When will we get good water?

I thought Aquaguard is a good brand and told my parents to go with this instead of a local brand. But now I feel. Atleast the local brand guys will come and check the fault when we call? I still have hopes that my problem will be solved, Aquaguard, please respond!

Thanks,
Sandhiya.

We are not satisfied with the services of your franchisee partner(dhanvarsha services, nagpur).We request you to send us the list of your authorised service centre in nagpur so that we can have a choice.

To
[protected]@aquamall.co.in
cc
[protected]@yahoo.co.in
Subject
aquasure uv storage service





Dear sir ,

i have water purifier below model name but now it is not doing filtration water, i had gone sales dealer at greater noida but he didn't able to help for spare & service because he also fed up with your bad service ,

PROBLEM SYMPTON :- LIGHT IS NOT BEING ON IN INDICATOR & FILTER ALSO NEED TO BE CHANGE

MODEL NO. :-

UV WATER PURIFIER

CODE :- ASUVSTORAGE ( WATER FILTTER CUM PURIFIER ) MFG 06/09 B CODE 22223

SR NO. D[protected]

i request to you plz send service engineer at my home or give me coatact persons no. for repair the water purifier ,

My home Address :-

Mohan Lal Soni [protected]

H. NO. E-430, SECTOR - BETA-1 ,
GREATER NOIDA U.P.

I am Kannan Kathirvel from Bangalore. I have ordered for a Aquagaurd Total Reviva online for my house on June 12, 2012 at 4.55PM through online by paying INR 12,490.

My order was immediately confirmed and I got the transaction / other approval numbers,
Transaction ID: 11B613E1B9E8
Authorization Code: 003473
Customer Code: [protected]

After my payment, NO ONE FROM EUREKA FORBES CONTACTED ME REGARDING THE PRODUCT DELIVERY. Unfortunately I received a call from Eureka Forbes customer care regarding customer satisfaction feedback for the product which was not delivered at all.

I raised three complaints by calling the helpline 3988 3333 and my complaints were logged, but NO STEPS TAKEN SO FAR.

Then I logged a complaint online and it waits in Step 1 processing for more then three days without any progress.

This is the worst customer service I have ever seen so far in India.

I have purchase Eureka Forbes Aquaguard water purifier "Total Enhance RO" machine in the month of April 2012. I have paid machine charges by cheque to company & my cheque is also clear from bank on 09/04/2012. Now till date I have not received original purchase bill from company. At the time of purchase of Water Purifier company executive told that you will received original bill by courier from head office within 8-10 days. But now its more than 2 months & still I have not received my bill & also I have contacted Nasik office for more than 10 times but still no valuable response from them. Now its really been a mentally harassment for me to get my own bill. Need your urgent help to solve the case.

Dear Sir, I purchase a water purifier named Nano RO from Phoenix mall shop / Lucknow on 15.06.2012. The membrane lock of the purifier is broken, so that same could not be installed. It is requested that please look into the matter and get the remedial measure or if it is possible kindly make it arrangement for the replacement of the same.
The response is very poor even after several times of reminders on phone.

My particulars are as under:-
Name: Vinod Kumar
569K/416,Sneh Nagar
Near KK Palace Lucknow
Mob No:[protected]

We had purchased 2 detox air purifiers from Eureka Forbes on May 20 2012 - both the machines were delivered to us on 21st May and after delivery we kept calling their office for next 20 days but nobody came to instal them, everyday they kep saying coming today but never turned up, Finally on June 13th the salesman (who had sold the machine) came to install & when he unpacked the machine & installed one of them the fan started making noise, he said there was a loose wire which can be seen from the top & can be corrected by the technician. Finally after 2 days of frantic calls the technician turned up on 15th June & said it was major problem of the armature of the machine. I asked the sales boy Pradeep to replace the machine as it was new machine opened by him & that it was no point for me to get it serviced from the very first day it was opened. But Eureka Forbes nobody seems to be taking care of anything at all. New machine is lying with me & no response from Eureka....
I want my machine replaced with perfect machine or my amount refunded immediately. I can imagine the problems i will face in future with Eureka Forbes if ever i have to call them for servicing. The worst ever company EUREKA FORBES
Mrs.Goel
[protected]

Hello,

I have raised a service request for resolving the problem of Euro Clean machine last sunday (10th June 2012). I was been infromed that I should get a response in 24 hours. Till 15th June 2012 there was no response. I again called the customer care once again on 15th June, I was been infromed that they will escalate this problem to next level and my machine problem will be addressed on the same day. No one turn out and when I call them today same response.

The product was been sold to us by saying that the service is free, but we are spending more money on phone calls and spending more time on follow up.

They are providing worst service hence recommend to not go for any product from Euro clean till they clean their service commitments.

Best Regards,
Govindarajan

I have purchased brand new Vacuum cleaner Trendy nano from Eureka forbes dealer. Product is under warranty. I used it 1st time for 5 minutes and product burned after 5 minutes o[censored]sages.

I registered compliant three weeks back and still following but my problem has not yet resolved.

Service centre personal come once and not able to open vacuum cleaner as it's body got burned. He told me that they will replace it or repair it after few days so called them after 8 days and found out that these guise completely forgotten my request. (This service agency of eureka forbes is in Dhisar E, Mumbai, ph:[protected]

Even Mumbai service head Mr. Ramdas (ph: [protected]) did not picked up phone. When we contacted Mumbai service centre then same number we got.

We dont know where to follow up and how to follow up.

We called service centre 6 to 8 times for same compliant but till date status is same.

Because of this pathetic service. I request you all readers not to buy any products from Eureka forbes.

From
Shritej
[protected]@gmail.com
Euro Compliant number: 87095820. Mumbai

Purchased water purifier from D- water Technologies, Edagram, Karumom P.O., Trivandrum on 24.04.2012. Initially water was leaking from nozzile. The vendor said it will stop once the valve properly sets. It has not stopped so far. Now the water is also leaking from bottom corner continuously. I had lodged complaint with dealer two weeks back. But he had not sent any body to repair it. I purchsed your brand hoping to get good after sales service. why are you engaging such iefficient people as dealers/service providers to tarnish your name. Please do something to repair my instrument immediately.
My name is Sivadas.C, Mob No.[protected].

Hi,

We had purchased aquasure smart uv on 10th may 2012 and was installed on 12th of may, with in a month time there was a leakage of water in the unit (aquasure smart uv) we called up the Customer care and lodged a complaint to get it services on 5th june 2012. till date no one have resolved this complaint, But eureka forbes call center informed 24hr is the TAT time for resolving services issue. Everyday we are calling the call center and we get one standard answer today it would be resolved. but till date no one have made an attempted to visit and resolve this issue. We believe that eureka forbes is not checking the quality standard before selling its product and pathetic service after sales.

Is there any one in eureka forbes who can resolve this issue????

Regards
Raghu Krishna
[protected]

Never buy Eureka Forbes AquaSure products.

It'll never be installed atleast for a month.

If you buy those products, you will have to keep it as fresh and will not be able to use it for ever.

Eureka Forbes has such a poor customer service representative and service men.

Hi,
I have an aquaguard enhance waterpurifier and eversince i purchased i had issues with it.Ihave purchased it only last year.I think renowned companies like eurekaforbes should stop sending silly sales persons giving false informations to customers.I have already spend around 1000/-for replacing filters.But again and again they are keep on insisting us to keep changing parts for good performance.and last issue they asked me to change the filters and to purchase a pressure pump which totally cost around 5000/-.But when i raised the issue the technician came and done something it it was working perfectly for two months without any issue.My question is when it can function without any change in spare parts,why the service team forcing us to buy extra products? is it with the knowledge of eurekaforbes these people are doing?it.If it so i think it is high time that the customers need to action on it.Now i have changed the filter which costs 350/after changing it also it takes 5 hours for a fill.on enquiry the technician said we need to change all filters.in that case why he has not informed us in advance about it.REQUESTING EUREKAFORBES_PLEASE DO NOT CHEAT THE CUSTOMERS.