Eureka Forbes Complaints & Reviews

EUREKAFORBES / WATER PURIFIER — Not attending the complaints

Even after having the AMC, company representatives are least bothered to attend to the problem of leaking tap in "Reviva" model RO unit. Iam recomending all my friends and other companies not to procure this product any more.
When contacted the service center, they say spare parts out of stock. When i told them that i will complain to higher authority, they said you can do so as if they are least interested in customer complaint.
My complaint no: 98112 dt 10.9.08 at Hosur service center( TamilNadu)

Eureka forbes Water Purifier — Not attending the complaints

Impurity/residue appears in drinking water.Customer service fellow does not listen/not entertaining the customer.

I totally agree as I am in the same situation. Its almost 3 weeks that I have filed my complaint but inspite of repeated followups, it has not been attended to.

People should team up and sue the company out of business. they should realize that when doing business of basic necessities, they should carry responsibility of providing decent service.

Eureka Forbes/ water Purifier — AMC Problem

I have received one eureka forbes water purifier within AMC period.But due to place change ( same compund only the flat is different one is in 2nd floor another is in 4th floor) the service people denied to provide the AMC and though the end date of first AMC is 02/03/2011and they forced to buy another one, on dated 23/11/2010.



Though I have talked several times to regional office at kolkata and send mail thrice ( from 22nd Nov,2010) to incharges but they are not able to provide me any solution.

If the pioneer organisation like eureka forbes behave this way to consumer , it is very painful.

As a senior citizen . I want proper solution for this harassment.



regards
Samiran Sur
[protected]

Eureka Forbes/ water Purifier — Health Hazard

The Company man changed the cylinder inside the purifier on 8th June 2011. (Consumer Code [protected]) Since then all family members are down with dysentery. Complaints made to the Co. No remedial action so far.

Eureka forbes Water Purifier — AMC

I have been trying to contact the Vaishali Nagar, Jaipur at Guman Plaza for getting AMC done for the purifier which is working great since I bought it on 05/07/2008.
ould you please direct the concerned branch to please contact Col (Retd) Giriraj Singh contact No[protected]/ [protected]

Eureka Forbes/ water Purifier — Last 50 days not attend

I purchased one water purifier model "Elegent" on date 20.07.2011. But till date ( 09.09.2011) I did not get single drop water, thats means its manufacturing defect. I make complaint on web no 7dd722cb29eb. Also raise complaint on custmercare center with no 85294268 date 06.08.2011. But no result.
Then I contact in Vadodara office they send technitian four times but system did not started. Every time they give next date after 3 days and came after 8 days.
How Euraka claim for attand the complaint in 24 to 72 hrs.
As its manufacturing defect I want to replace the system.

hi we purchased aquaguard protect plus on may15th from the next day after they installed there is a continous problem with the filter.there is an excess of water flow..even water taste is not that good compare to other water filter brands.we are getting a proper response from customer service as well as service person.we have complained several time but there is no proper immediate action have not taken from your company side.. please help us soon. we are facing lot things getting messy because of this filter..
V.Naveen kumar
chennai
mob-[protected]

Hello!
We have purchased one new Aquaguard Total Protect + Water purifier from Eureka Forbes in March this year. My customer ID is [protected]. Since last ten days it is not functioning properly, there is frequent water discharge through the exit pipe and from the body as well. Water test has completely changed and this is causing stomach problem. We have filed complained one week ago; in spite of several reminders (sales person Narendra Pradhan Mob. [protected]) no service man has turned up from the company for rectifying the fault. We are much annoyed at such a poor This is really very much annoying we are facing troubles. Please help.
Dinesh Kumar and Gayatri
Mob: [protected]

for any kind of ro complaint call ajay saraiya at [protected]
satisfaction guaranteed

FOR ANY SERVICE OF RO WATER PURIFIER OF ANY MAKE CONTACT AJAY SARAIYA AT [protected]
SATISFACTION GUARANTEED

1. I Had taken AMC for 3 years from 06 Feb2008 to 05 Feb 2011 vide RR Enterprise, 14/911, Indira Nagar, Lucknow- 226016 Contract Receipt No[protected] for Rs 2, 550/-.
2. I was told that the carbon tube will be now replaced Once a Year and normal servicing Twice a Year.
3. The Carbon tube has been replaced only TWICE, once in 2008 at the time of AMC renewal and thereafter in Dec 2009.
4. I asked RR Enterprise on the 24t Dec 2010 to change the Carbon Tube as the third replacement is due, but have REFUSED saying that it will be replaced only after renewing the AMC in Jan 2011.
5. This is NOT right as in 3 years contract the tube must be logically replaced TRICE.
6. Please instruct the RR Enterprise to replace my Carbon Tube.
Regards
Brigadier Verma

Hi,

I have AquaGuard "Spring Fresh" RO system, which I bought from Nodia in March, 2008. Now I am shifted to Bangalore. My system needs the service & I need AMC also.

I registered the complian regarding that in first week of April, since then I registered same complain thrice but no result. My last complain no is S-14/8.

My system needs the service very badly. Please look in to the matter.

Regards,
Sachin Gahlaut
[protected]

Eureka — BAD AFTER SALES SERVICE

WE HAVE PUCHASED OFFICE SECURITY SYTEM FROM EUREKA FEW MONTHS BACK . THIS SYSTEM IS NOT WORKING SINCE LAST FIFTEEN DAYS. AFTER REPETED CALLS THEY HAVE LOGED A COMPLAINT NO 145 DATED 21/5/2008. TILL TODAY I AM CHASING BY COMPLAINT BUT NO ONE HAS TURNEDUP, ON EACH DAY THEY ARE SAYING, "WE WILL SEND AN ENGINEER TOMMORROW", INSPITE OF FACT THAT THEY SHOULD RESPOND ME IN 24 HOURS.

PERSONS THOUSE ARE CONTACTED
1.Mr. Saini
2. Mr Afsar
3. Mr Negi
4. Mr. singh
5. Mr. Rajeev
6. Mr. Omprakash
7. Mr. Chairian

WITH REGARDS
V.D.SHARMA
2C/335, VASUNDHARA GHAZIABAD
[protected]

Eureka Forbes — Very Bad Service

I am having AQUA GUARD Designa Model. I had purchased this on Nov-07. We should get three free service for one year. I had logged a complaint for service on 09/10/2008. Till today no body has come to attend the call. My complaint number is 80650741 which I made through there call center number 39883333. I did follow up around 5 times on same number, every time the call center person said that they will attend the call today but that did not happen. They had given a manager number which no body is picking up. After 5 times calling they there service office number 22631110. I had spoke to them and they said person will visit today or the next day and got another complaint number s7953.

Even I spoke their head Mr. Mahesh Kumar, he had told that person will visit tomorrow, the way he said I was sure that the person will visit but that did not happen.

The funny part is that every from the call center say's the same thing that I will make sure the technician will attend the call today and if I ask how will you make sure that technician is going to come today and I do not get any reply. If I ask do you know why this is getting delayed they say we do not know.

Today it's 31 Oct and still nobody has come to attend the call. I am wondering what should I do? It's been really long time and don't know what to do?

I would request Eureka Forbes to improve there service otherwise they will lot of business because now I am not going any product from them neither I am going suggest anybody to buy a product from them. If I know there service center address or some body who is responsible I would return this product back to them and said thanks for saving my troubles.

Agreed

very very bad service any call will be attented only after 20 reminders from customers

1. I Had taken AMC for 3 years from 06 Feb2008 to 05 Feb 2011 vide RR Enterprise, 14/911, Indira Nagar, Lucknow- 226016 Contract Receipt No[protected] for Rs 2, 550/-.
2. I was told that the carbon tube will be now replaced Once a Year and normal servicing Twice a Year.
3. The Carbon tube has been replaced only TWICE, once in 2008 at the time of AMC renewal and thereafter in Dec 2009.
4. I asked RR Enterprise on the 24t Dec 2010 to change the Carbon Tube as the third replacement is due, but have REFUSED saying that it will be replaced only after renewing the AMC in Jan 2011.
5. This is NOT right as in 3 years contract the tube must be logically replaced TRICE.
6. Please instruct the RR Enterprise to replace my Carbon Tube.
Regards
Brigadier Verma

Dear Sir,

Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.

Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in

Best Regards,

Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.

Dear Sir,

Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.

Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in

Best Regards,

Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.

Hello,

Did your complain got resolved eventually???? or as all the customers are complaining about their service deficency even you are facing that. I thought of buying a water purifier from Eureka...but after looking at the satisfaction ratio of the existing customers...I am surely not buying into these marketing gimmicks of the jokers from Eureka...Thank You for saving me.

Rahul Ashar

AquaGuard classic — bad response

Dear Sir/Madam,
I paid AMC for one year in Vijayawada and at that time I have been assured that I can get my AMC transferred to any where in India.We shifted to Bangalore and I am trying to get service for my aquaguard since 10 days . I am calling up the customer care no. [protected] daily and getting fake promises like, we will keep ur request in top priority, we will surely send a person today. I am exhausted by all these things. I[censored] don't have a provision of AMC transfer why do u trouble the customers ? Now I am confirmed that people are dead in euro service and you can have a caption of 'service with greif' instead of 'service with smile'. Hope I will get service if anybody is alive till tomorrow.
My permanent account no. [protected].
ph.no [protected].
Complaint no 52305428

AquaGuard classic — Replacement of top panel

complaint number:83391105 was lodged through yor 24 hour helpline to replace top panel as the same had decayed & as aresult the machine had fallen. The I was assured promt service no technician called to fix the problem. After getting in touch with your Ghatkopar( east) franchisee m/s A.K.P.Enterprises telphone 6450924 a techician called on17/08/2010 who informed that as machine is old to go for replacement and booked order for new aquagaurd model INFINITY through sales specialist Mr Natvar Choudhary(Employeecode9035392) of team Mukand-I,team leader Mr.SSR who promised that in case any delay in supplying and fixing new machine, panel of the old machine shall be replaced to enable us to get filtered water for drinking purpose. Despite assurances to supply new machine by 19th or 20th , yor people are avoiding to responding to telephone calls giving silly excuses. You agree that need of the machine is very much felt in this season particulary when the city is reeling under monson born deseases.May I request immediat intervention and resolve the issues in company's interest if not customer's interest to retain its fair reputation?
>vpkamath tel 21021540

AquaGuard classic — No service person is coming. Bad service

I stay in davangere. they have a sales and service office here. Broght aquagurd classic 6 months back but it stopped working suddenly. Called the service persons daily since 4 days no one is attending this. No pure water to drink . This is bad Really they are only intending to sell the product not to service. I will not recomment aquagurd to anyone they have poor service and staff.

Aquaguard-ST 2000 — Service contract

I am having service contract since last 18 years with the company and last on 8.10.2009 i have renewed for two years vice Service Contract no; 17196002 dt 1.10.2009. Since yesterday i am not geting water supply in Aquaguard and contact no: 2641898 is not responding and inform that now contact no changed. Kindly instruct some one in Vadodara office and instruct to atten the complain as I am not geting water. Please treat this most urgent.
Thanks lalit N shah

for the last 10 tend i have lodged complaint on 39883333 that they have taken 1850/- rupees for services charges on Augs.2009 for next two year. They informed that every six months they will change the carbon of aquaguard and after one year year they will change the drum of the aquaguard They informed that the complaint will be resolved on the same day. but sorry to inform you they did not attend the complaint. More than 10 months have passed they did not change the carbon of the aquaguard.
so you are requested to look into my complaint and chang the carbon.

my email address are - [protected]@yahoo.co.in
mobile no. - [protected]

suresh kumara
626-B, Mahaveer Nagar
Tonk Road
JAIPUR-302018(RAJ.)

dear sir,
i have an annual service and maintenance contract with your company but after my repeated complaint i have not got any service from your company.
Kindly do the needful and oblige

Name: Eastern Book House
Contract Receipt No :[protected]
Date: 17.04.2011 to 16.04.2012
Mode of payment: By Ch. No. 086951 on SBI for Rs 950.00