Eureka Forbes Complaints & Reviews

Eureka Forbes water purifire is under AMC. No Service is provided by the company after collecting the Cherges for two years AMC. I am using the Acquaguard for last 10-12 years and good services has been provided in the past. But this time the services are worst and looks like they are cheating to the public on the name of AMC. A proper action is requested to the concerned authority in this regard.

Anand K Sharma
[protected] /[protected]
Chennai

Eureka Forbes has become the worst in customer commitment in Jharsuguda. Their executives are useless; they are having lack of technical knowledge on the company’s product. Despite of repeated request and complaints from the customer they even did not attending the calls or not picking up the mobile.
Complaint details :
1. On 10.08.12 (Friday),I went to Eureka Forbes Office , located at Beheramal , Jharsuguda & asked for Aquaguard machine & requested to the technician to come to my house for detail description /demo . The technician has come to my house with one RO and installed it my house. Technician has noticed the problem while they are fitting machine. (Water is not coming to the machine properly).I have made the full payment after installing the machine.
2. On 11.08.12 ( Saturday), I’ve noticed that sensor of RO is not working ( water overflowing from the machine) & informed to the concern technician over phone .He has acknowledged the fault on the machine & committed us to replace the machine by Monday positively.(13.08.12)
3. On 13.08.12 (Monday) we have waited for the technician but he did not came & even did not picking up the phone .Till today that faulty machine has not changed or technician did not attend my calI though I have made the full payment by cash for this faulty machine and not getting benefit for a single day.
Request :
1. Pl. change the machine (which type of machine will be fitted at my house) at the earliest.
2. Give prior instruction to agency/sales representative to give attention towards providing the customer service and satisfactions not only sale the product.
3. If you have noticed and getting proof on providing poor customer service by certain agency , then take action against the concern agency / sales representative.

Looking forward your kind co-operation.

Thanks in advance.

Regards,

Sumit Chand
[protected]

aqua sure dealer not attending till date any comp plate

dealer name Parima Sector 40D chandigarh.....

HI,
I want to inform you that inspite of repeated complaints since 11-JULY-12 to customer care, nobody has visited to my home to get my compact water purifier serviced. My earlier complaints nos. are 87261694, 87291289.
My family have to drink dirty water. Please send somebody at your earliest.
Regards S M Gupta

Dear sir,
we purchase the enhance ro from sales man mr. Balaji (pallavaram branch), we are staying in old perunagalathur.
The system was delivered on 2-aug-2012 and stopped working from 3-aug-2012. Gave the complaint on 6-aug-2012 and after several calls and remainers mr. Balaji([protected]) came on 10-aug at 10.30 pm and saw the unit and informed us that the unit itself is problem.

We gave the letter stating that we need our money back to mr balaji on 10-aug. Only 1 day the unit was working properly. Our childrens consumed the water and fallen sick since the unit was not working after a day. While purchase itself the sales person gave the assurance that he will return the money back if we are not satisfied.

Still today no calls from eureka forbes about this. Poor customer care. We are highly dissatisfied about the product.
Please return our money back.

Regards
s. Charles prem kumar.
Old perungalathur, chennai 63
mobile [protected]

Respected Sir/Madam,

I''m Elisha Victor Masih residing in Indore, Madhya Pradesh. Almost 2 months before I purchased one product called RO Water Purifier "ENHANCE" from EUREKA FORBES (Address:- 402-408, 4th Floor, Saphire Height, Plot No.-12, Scheme No. 54, A.B. Road, Indore (M.P.). I purchased Eureka Forbes Aquaguard water purifier "ENHANCE RO" Machine in the month of June 2012 from their door-to-door salesman Mr. Narendra Rathore(Emp. Code:- 9061358, Mob. No. [protected]) along with TEAM LEADER Mr. K.P. POKHRAL (Mob. No. [protected]).

I have paid product charges by cash to the company''s salesman. Now till date I didn''t received original purchase bill from company. At the time of purchase of Water Purifier company''s salesman told that you will receive original bill by courier from head office(BHOPAL) within 10-15 days. But now its more than 2 months & still I didn''t received my bill & also I have contacted INDORE office for more than 10-20 times but still no valuable response from them. Now its really been a mentally harassment for me to get my own bill. Need your urgent help to solve the case.

Even I met the head of the department named as Mr. AMIT PALLI(Mob. [protected]), but he also giving me the same response that I''ll give it to you tomorrow.

I called him more than 5 times, went to the OFFICE 3 times and till date same response that surely tomorrow. I don''d know when tomorrow will exactly come. Please help me I''ll be highly obliged.

Thanks & Regards.
-Elisha V. Masih
Mob. No.: [protected]
E-Mail: [protected]@gmail.com

I am the owner of Aqua Guard ST 2000 Model water purifier. I have been maintaining the servicing of the machine through service contract to the company since purchase of the purifier. The last contract was for three years, from July 1st 2009 to June 30th 2012. It has been observed that with passage of time the quality of service rendered is falling. Even the local authorised service centre donot bother to keep record of servicing schedule of the running contracts and the service personnel attend the normal schedule service when called for. They even do not keep recore of the service being done and presently no copy of sercicing details is available with the user.
Regarding the service of the last contract, mentioned above, the last service has not been rendered and the service centre personnel are insisting that all services ( 6 nos.) have been completed.
I would request the competent authority to kindly look into the matter on priority ground.

WE HAVE PURCHASED AQUAGUARD FROM UREKA FORBES ON 31.0.2010 WITH 3QUANTITY OF CHEQUES DATED 31.03.2010, 30.04.2010 & 30.05.2010, OUR CUSTOMER SAP ID IS[protected], BUT THEY HAVE UNABLE TO GIVE SERVICE WITHIN SERVICE PERIOD, IN-SPITE OF SEVERAL TIMES CALLED OVER TELEPHONE. IT IS VERY REGRET TO US. WE ARE FACING A LOT OF PROBLEM REGARDS UNABLE TO DRINK FRESH WATER WITHOUT THIS PRODUCT LIKE ESSENTIAL COMMODITIES DURING LIFE SAVER ARTICLE.

Serious and Urgent complaint : We had bought an Eureka Forbes atom water purifier about 2 years back. Since the past 2 months there is a serious problem of water overflowing as the ball cork has gone bad. I researched and read that this model had similar complaints of defective manufacturing and so eureka forbes came out with something new,. Even the technician who came to see told me so.We are having so much of problem as there was continuous overflow of water and we had to close the wall for the inflow and unable to use it and now spend so much on mineral water bottles as before. hence we had purchased a water purifier to save money. But we are now spending more money after buying an expensive water purifier.as we are also buying mineral water bottles as it has not been repaired till date. And we have closed the wall for the inlet.(also the taps for this model are defective and the tap kept breaking even with a little pressure)

when we complained a service engineer was sent from an agency called Yuktha Services.

then their technician came and advised us to go for a contract and not to pay anything immediately but pay for the contract and all repairs will be adjusted against that..they said you can give us a post dated cheque when we said we do not want to spend that much now but requested him to carry out the immediate repairs. He said we do not have the part with us now and moreover u will pay twice the amount and it will be beneficial to have an amc contract in place. i had no choice but agreed to sign an amc contract and pay Rs 3425.00. The guys from the agency came every day for a week till they got the cheque. They promised us that as soon as they get the cheque they will get the job carried out and we do not pay anything extra.

but because they had a post dated cheque collected almost a month before they were very sweet to us and kept apologising that they were busy and could not contact us and then they said the part was not available. But on the 30th of July the amount got cleared from the bank. Then i called them and then they showed their true colours and we knew we got cheated. Mr Kushal the owner of the agency was so rude. he said we cannot do anything till after a month that the contract is initiated as a matter of policy. when i told him he was rude and we have got cheated and that i want my money back as i feel i have been stolen of my money. He said he cannot return as Eureka Forbes has taken the money and i cannot return the money.
I threated police complaint and consumer forum and press he said you can go ahead. The call centre says we cannot give details of the service agency as this is a secret. the staff say we cannot name the CEO of the company as we are advised not to nmae any top boss or else they will be bombarded with complaints. so is this the service they are rendering?

So now i want my money back after all this harrassment .The agency should be made to pay from his own pockets for cheating, harassment and rudeness. I do not want any contract with Eureka Forbes after this ghastly experience. I will sue eureka forbes and will take the aid press and television if I am harrassed any further. I WANT MY MONEY BACK as i urgently need to buy a water purifier from a different company.

Sarah
m:[protected] Richmond Town Bangalore

I purchased Eureka Forbes RO ENHANCE last week before, it was working properly for the first four days.After that it is not at all functioning properly.
I tried called them and registered my complaint in this number[protected] but i did not receive any response.

My son has gone sick due to water problem .I am damn upset with this product & very poor service .

Product : Eureka Forbes RO ENHANCE
Purchase Date : 09.07.2012
Product Serial NO. D[protected]
BCODE : 12252

I am reporting a serious issue, which has caused great frustration.

I have recently moved to a new place in Chennai. I called[protected] to request a re-installation on the 12th of July. Since then, all I was made to do was call them almost everyday to receive the same reply - "We are very sorry, We will send our service personnel today. It has been 25 days today and I have called them every single day to be told the same "sorry' message. Every day I am given a new complaint number for the previous day's lack of service. This is of no use to me. I Wrote to Customer care. no response. They have a completely useless system of escalating complaints in their web site. Even that is unresponsive. This is the worst negligent service I have ever seen. I have been managing with an alternate source of drinking water for the past 25 days. I do not wish to continue like this. How much time does one have to spend for just getting a water purifier installed. Worst worst service. The product costs around 20,000 Rs. This is the service one gets.

My name is kumar. I am really frustrated by this kind of a service from a well renowned company. I would like to escalate this issue to your higher authority.

Please respond immediately.

my aquagaurd reviva(RO) not functioning properly & it gives water slowly. so,i therefore request you to send any mechanic as soon as possible. my address is described below: 52,girish ghosh road, belurmath,howrah-2 phone:[protected]

I purchase a water purifier at lucknow .for which I took help through net ,I send my requirement through net on 15 th Feb 2012 & the agency at the name of AQUA HELP LINE Br Office 1/199 Vijayant Khand Gomti Nagar Lucknow run by Mr.Aman Agarwal Mobile [protected],[protected],[protected] contacted us & delivered us the machine which we have taken in three instalment so they handed over the slip of advance of Rs.1000.00 in cash & Three cheque a total of Rs.12000.00 approximate which to be deposited in three months.All the payments were cleared but they have not send the document of the water filter.Now when there is a complain with the water filter the service centre were approched the service man attended the complain & without doing any service he went away saying that filter is duplicate we have purchased from fake agent.I am unable to understand that how a fake agent approchs us when i have made a request to aqua guard company through enternet & if so happen what step the company is taking against these fraud.What should I do now.

Subrata Dey
Ravindra Palli
Near Bhootnat Market
Gomti Nagar
Lucknow

I have entered into service contract with the company Eureka Forbes for servicing of my aqua Gard RO machine on 14/06/11 by this contract they should come for 4 periodical service for my above machine. after many calls they come for 3 service But after so many reminders they are not coming for the 4th service they deny to serve me 4th service. as they says that contract period is for one year and if you give us new contract than only we will serve you. this is 2nd time they are doing this . As I have purchased this machine from them before 2 and half year in 1st duration they also did the same with me and didn't serve the 4th service of the contract.
now this is their practice to do the same and take money of all the services and didn't respond to the complaints I submitted many time.
Please let me know what to do with them.

Ramdas.S.Revankar
New K.H.B. Colony
Habbuwada. Karwar.
Eureka Forbes,
Aquaguard.

UR'S COMPANY EMPLOY ANNAPPA SHET HAS TAKEN VACUUM CLEANER RETURN TO EXCHANGE IT WITH NEW WATER FILTER, BUT HE DIDN'T GIVEN TILL NOW THE 2 MONTHS LEFT.
OTHERWISE WE WANT THAT AMOUNT 11,000 RS OR ELSE U TRY TO GIVE THAT WATER FILTER….

Sir,
We have purchased a Aqua Guard from Eureka Forbes in 2006 Since then we are taking Annual Maintenance Contract with them every time. But they never attend to our calls. Inspite of Emergency also they never respond. They have given a 39883333 in the website but we can never make calls to that no. This no. does not ring at all. Very very bad service in Visakhapatnam. When we buy a product they give all promises but when really we have trouble they never respond.

Dear Sir/Madam,
I have entered into an service contract for a period of two years from EUREKA FORBES company for my water filter by paying Rs 7250.00, for the period[protected] to[protected]. The payment has been made vide In voice cum receipt No 10 / 20611252 on[protected]. Since then the company has not turned up for a single visit nor responded to attend my complaints made several times over phone. I have called Mr Ajay ([protected]) and Mr Shailendra ([protected]) several times to attend the water filter as the filtered water filtered by the filter started emitting bad odour and bitter in taste the same complaint has been made once again on 16/7/2012 to Mr Ajay and he didnot responded to my call then the same matter has been brought to the notice of Mr Shailendra. Even today my problems were left unattended and my health condition also deteriorated due to the consume of the impure water, filtered by the same filter and this has affected in developing stones in the KIDNEY. In view of the above I request the Hon’ble forum to resolve my problems and to avoid cheating poor INDIANs who believes and trust easily these CHEATERS by teaching them a lesson.
MANSOOR.HS
Sr,SE/S.W.Raiulway
HOSPET-BELLARY (DIST)
KARNATAKA
Ph:[protected]
Mob: [protected]

Hi Mr. Srikantan,

I was not satisfied with your services and your technician clearly said problem is with water filter, i explained you briefly over the phone, you said you will resolve this issue but you are not even picking my calls tried calling you several times no response from your end, since am not satisfied please refund my money back.

I need your response within 7b/days or else i will file a case against your company in consumer court in chennai.

I contacted you several times to your phone number ( [protected] ) you never picked my call.


Thanks for your worst services

Anjum Hyder.
Mob# [protected]


--- On Wed, 7/18/12, anjum hyder <[protected]@yahoo.com> wrote:

From: anjum hyder <[protected]@yahoo.com>
Subject: Fw: problem with aqua water pure it
To: [protected]@eurekaforbes.co.in
Date: Wednesday, July 18, 2012, 7:30 PM


Hi Sir,

After so many conversation still no body has resolved the problem, I made so many calls to you and your team, Names: Susikaran, Karthik & Gajandran, I hope the entire problem is with Susikaran he is not taking the proper steps, So can you find what is the exact problem going on, If you want me to mail or call some other senior person please let me know ill do that.

Thanks,

Anjum Hyder.



--- On Fri, 7/6/12, anjum hyder <[protected]@yahoo.com> wrote:

From: anjum hyder <[protected]@yahoo.com>
Subject: problem with aqua water pure it
To: [protected]@eurekaforbes.co.in
Date: Friday, July 6, 2012, 8:07 PM


Good evening Sir,

This is Anjum Hyder hope you remember me i had spoke to you regarding the Aqua water pure it which i had bought from Saravana stores on 05/03/12, problem is water is not coming to the bottom container from the day one, Your tech Karthik came couple of time to solve the issue but still he could not able to help finally he said have to change the filter but they need your permission because its under the warranty period, As per our conversation over the phone you asked me to send the warranty card copy so that you can help me. Please find the attachment and do the needful as soon as possible.

Thanks

Anjum Hyder

Mob# [protected]

sir,
This is to inform you that your very reputed brand Eureka Forbes has not been providing my due necessary services, inspite of me subscribing to your annual maintenance program of Rs1100, IN TIME.Even after REPEATED COMPLAINTS for the last 48 HOURS, no service has been provided.
I have complained to service at Siliguri with telephone number[protected] on[protected] at 14.15Hrs.
My registered mobile number is [protected].please urgently attend my grievances.Thanking you, N.K Rizal. Siliguri.
My AMC receipt no.10 20033340.

my customer no is [protected], i made a complaint on 24th of July 2012, no body has attended the complaint, by waiting for them for a weak, i contacted the call center on 31st July 2012, and the executive told that within 24 hrs the complaint will be attended and once again no body has come for the day and again i contacted on 1st Aug 2012, the executive by name sharat attended my call, and told that my complaint has been closed and raised a new complaint. i asked him to connect me to his higher authorities but he was reluctant and gave me a no. to contact [protected], which was switched off. Again i contacted the call centre, mr jaswinth attended my call and told that he is giving a number of service manager and gave me the number of technician, and he gave me another number, which was not attended by anybody, and that person started giving me missed call to hear my complaint ([protected]) and mr.jaswinth told that he is the service manager, but he is a group leader!!!

EurekaForbes is collecting money for AMC and not attending the calls properly and telling lies to customers.

is it not the duty of the company to send a technician to my place after booking complaint according to the AMC?

is it necessary to contact tom, dick and harry to get my work done??? after paying money for AMC.