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Eureka Forbes Complaints & Reviews

3.4
Last updated Dec 3, 2021

Eureka Forbes Complaints & Reviews

3.4
Last updated Dec 3, 2021
Complaints 7023
Resolved
4387
Unresolved
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Eureka Forbes reviews & complaints (7023)

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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Eureka Forbes — Poor Service Response (under AMC)

I have a Aquaguard (iNova) and regularly go for the AMC. On 23rd June'08 the m/c stopped working. Immediately I registered...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Dear Sir,

I have purchased a Aqua Sure ( Aqua Guard ) non-electric product, 12.05.08 from your representative Mr Mukesh kumar saini & his mobile No. [protected] & Mr Sanjay (phone No.[protected]evening around 7:00 PM .
it having problem of leakage at the time of installation even when i complaint for that mr saini told me its tap will be replaced by tommarrow but now one month even past.No one came to me to replace the same despites of several telephonic reminders.I have purchased this product on basis of goodwill of the company but i really disappointed by this activity.Even i have recommended this product to my frnd he too purchased this one.

with view of above, it is reqested that my problem might be solved at the earliest.


Thank you

pramod kumar
mobile [protected]
Aug 14, 2020
Complaint marked as Resolved 
I have Purchased aquasure water pruifier from Shri Anand Appliances, Shop No G G Road, Dombivli (w) on 30/10/08 . From Day there is problem of no movement of water from upper cartridge to the lower one . i have contact to Mr Rahul - sales executive . After several follows ups he exchaged the cartrige just before few months . however after one month the same problem started .
I think we have been cheated and sold an outdated one . i m going to take this issue to the consumer forum if you are unable to take immidiate action within 2 days .

Regards
Babu
Mob [protected]
Aqua sure 18ltr is a very Good water purifier and maintance is good.service from company is extradinary.i suggest to by only aquasure.
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Eureka Forbes — Customer care

    Dear All,

    Eureka Forbes has become the worst in customer commitment. There Customer care executives are useless...
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Eureka Forbes — Invoice not delivered

    Hi,

    I bought Wet & Dry Vaccum cleaner from the authorised salesperson on 10-May-2008. The transactions...
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    i purchased aquaguard from the company mention above of cost of rupees 8850 from chandigarh dated 24-10-07 bill no.008808...
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    I am Sachin Sogani working with Grasim Ind. Ltd., Bhiwani (Haryana). I purchased aquaguard from one of the authorised dealer in Bhiwani around 5 years back. The person's name to i know as a authorised dealer is Mr. Joginder. His Mobile No. is [protected]

    About two months back we lodged complain that our aquaguard is not working, please send somebody to repair this. After 5 reminders one person was sent to check our aquaguard. His name was Mr. Vinod and his mobile no. is [protected].He took our aquaguard and informed that it will take 2 days to repair this. He did not even responded after 5 days. After 5 days we called him and was informed by him that it will take another 2 days time to repair the same. 2 days also gone, after our another reminder and my shouting he came and informed that it is working now but do not use buttons of power, water and music. He told that the cost of repairing is 900 INR, but we can give 500 INR. We can give the balance money later. We used this and found that he did direct connection from the tap water. Due to this my whole family caught by different diseases. I am suffering with jaundice now. We again asked the same man to come again and check this. He came after our several request and reminders and took again our a.g. machine.

    Since last 10 days we are requesting for this, and everytime we were informed that it will come in next two days. I think these people are taking my exam of my patience. I have blasted both Mr. Joginder and Mr. Vinod this morning. I have been still no news when i will get my aquaguard back.

    I think they are spoiling name of a reyond company like eureka forbes. I am fed up now with this kind of pathetic services. i need someone to call me to discuss this issue urgently, as i am in deep trouble for not having filtered water since last almost one month. My Mobile No. is - [protected]

    Regards
    Sachin
    Aug 14, 2020
    Complaint marked as Resolved 
    issueing for voting card in hariyana/bhiwani/bawani khera
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      Sir.
      I have repeatedly complained for non availability of paper bags, in market, required for my EUROCLEAN 2000 from...
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      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      EUREKA FORBES LTD[protected]

      Sir,

      Sub; aqua guard R.O smart;reg

      I purchased an aqua guard R.O smart from R.K Agencies, your authorized franchisee for Khammam district of Andhra Pradesh state on[protected]. The staff who installed the equipment on the same day informed me that the bore water is not very hard and there will not be any problem with the equipment and no maintenance is required at least for two years. The yield from the equipment was drop by drop for which they informed that the yield will increase with the time.the yield per day of 24 hours was hardly 10 litres. The yield completely stopped after 3 months. The maintenance staff after several telephone calls came and cleaned it but the yield did not increase from 10 litres per day. Again after 2 months it completely stopped . the staff as usual after several telephone calls came and inspected the equipment and took it to the work shop for repairs.after several telephone calls after a fortnight they informed me on phone that the reverse osmosis membrane cartridge is not functioning and requires replacement for which they demand Rs 2200. all their promises about its functioning at the time of installation have gone to the wind and say that it is not covered under guarantee.
      Actually from the yield it gave on the first day it self shows that it was a defective osmosis membrane which they supplied and they cheated me. Several calls and a registered letter is not responded and the equipment still lies with them to this date.
      I purchased it with great hopes as I considered EUREKA FORBES as a reputed company and any kind of cheating is not there. I request the company to repair it fully at its end and do justice.

      Yours truly,

      A.HANUMANTHU,
      6-3-119 Bank colony
      Aug 14, 2020
      Complaint marked as Resolved 
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Sir, Date:6.6.2008
        I am Vishnu Sanganereia from Raipur.
        I have been using your product from 10 years i was satisfied untill date.
        But now i am sufferring from about 2months from problems continuing in the machine.We have been complaining about it regularily.
        And that's not been solved till now.The behaviour of the technician of your office is also pathetic and there is no proper response from the office.
        Your company is so reputed and renowed doesn't suits a company like your's being so careless on part of servicing.
        This is just a humble request i would like you to look after it as soon as possible otherwise i will have to take an action against the matter.
        Hope you will look into the matter as early as possible to you.
        My contact number is:[protected],[protected].
        Aug 14, 2020
        Complaint marked as Resolved 

        Aquqguard classic — no response of complaints at raipur branch

        Sir,
        I am Vishnu Sanganeria(Agrawal)from raipur.
        The water filter i use has not been working properly because its pump is not working as proper but the technicians here are not at all responding at your branch in raipur.
        We have been continuously reporting and complaining them regularily but they are not at all giving a proper response..
        A situation like this doesnot suit at the part of reputation of your company..
        I HOPE YOU WILL LOOK INTO THE MATTER AS SOON AS POSSIBLE TO YOU..because its already late by time..
        My name is Shubhranshu

        I got a call from my mother who is suffering with the same problem. She is calling Aquaguard/Eureka Forbes Raipur office from last one week but no one is coming to attend the problem ( though they promise to send someone everyday)

        There contact number is:[protected]

        Can you please attend the problem immediately

        regards
        Shubhranshu Choudhary
        [protected]
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Eureka Forbes / Aquaguard — NO SERVICE PROVIDED AND REJECTED TO EXCHANGE EVEN THOUGH THERE IS A WARRANTY PERIOD

          EUREKA FORBES,
          AQUAGAURD WATER PURIFIER...
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Eureka Forbes / Aquasure Storage Water Purifier — non working of the candle.

          sir,
          I purchased the "AQUA SURE STORAGE WATER PURIFIER(BLUE+WHITE COLOUR) on 17.06.2007 from the Big Bazar...
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          June 2, 2008

          Dear Sir,

          We had purchased the latest product for water purification from Eureka Forbes. It is Aquaguard Total Sensa with Blu G RO & UV. We had purchased this machine in the first week of May, 2008. After only a day the machine started to give problems. The water became salty, unfit for drinking. We registered a complaint in the morning and the technician came in the evening. He said there was some salt collected and that he had removed it. At that moment water was fine, but next morning same problem arised.

          We called the Branch Manager, Noida and requested him to replace the machine. He said ok. After 3-4 days the machine was replaced (After intense followup and more than dozen calls. After a day the same problem cropped up. The water was salty from the machine. We again registered a complaint, technician came and corrected the problem. At that instance the water seemed ok, but this time the problem repeated within 4 hours. I think there is problem with this product line.

          Please suggest what we can do? For the past 4 years we were drinking 20 ltrs. bottled water. But, I personally advised my family to switch to RO & UV systems. I suggested Eureka Forbes to them. More than for you people, it's extremely important for me that my family drink safest water at all times.

          Eureka Forbes have seriously let us down. If I don't get a valid response from the company's side then I will be bound to drag the company to court.

          Sincerely,
          Prateek Sharma
          [protected]
          Aug 14, 2020
          Complaint marked as Resolved 
          Dear Sir;
          Same problem we are facing same problem. Water purifier stop working after some beep or blanking Green light. Now machine is out of order. Please do the needful. very poor product. Quality. no service at all.

          Uday Gupta
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            dear,
            most regretly i am to inform you that on dated 25.05.2008 i have purchased a aquaguard total silver ro - unit sl no 8040925 by paying rs 14500/-from divisional sales office, shivratna, survey no-1047 B, college corner, sangli-416416, maharashtra. From the date of purchase, the machine is giving numerous problem. I have made several complaints to the dealer but not got required service from them & lastly i told them to replace this problematic piece but they didnot give any responce which has really hurted to the heart of a customer . till now the machine has not been rectifird. I was never expecting such type of worst service from world reputed name Eurekaforbes. This is really panic. if you have a single point of careness towards the customer satisfaction then pls replace my machine otherwise i will through this useless aquaguard outsite as it will have no value for me. I had installed this to drink water bot due your baseless service for last 7 days i am taking Bisleri water. this is for your kind information and necessary action. my personal details has given below.
            Dillip Kumar Sabat,
            Achyut Apartment, CS-362/1,
            Near Hanuman Hotel, Vishrambag,
            Sangli-416416, Maharashtra.
            Cell No-[protected], [protected]

            Purchasing Details-
            Sales Head Name- Mr Patil
            CSS's nam-Sachine Sawane/Code No-9015597
            Unit Sl No-8040925
            Aug 14, 2020
            Complaint marked as Resolved 
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              Aquaguard — Renewal of Maintenance contract

              Hi,
              Its been past 9 months and there has been no technician at my door to renew the maintenance contract that i have...
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              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              We have purchased Aquagaurd, two months back. During installation, it was observed that some of the parts are not received, which was not informed to us by the technician and the installation was done with the existing parts. Latter on, we ourselves have realized this, by watching the same in the neighborhood and called their Vijayawada office branch head and team leader. The response was so rude and either of them are so reluctant to visit us to rectify the problem. Rather, they are asking us to visit their place and give a written complaint, as the sales person, who made the sale is no more in the organization. I am so diguised with the kind of reply given. for the following reasons:
              1. The Technician should not have done the installation, without receiving the full set of instrument.
              2. At least, he should have informed us the fact (intentions are very clear, ie., to cheat the customer)
              3. Team leader asked us to talk to the branch head, which should be done by him.
              4. Team Leader's language was so rude and he was using filthy language
              5. TL is more interested in new installations than to sort out the problems of the existing customers.
              6. Branch head's response was also not satisfactory and the whole team response was tuned to rudeness.

              At last they said that we have to give a written complaint, which has to be submitted in their office. Funny thing is that, they have asked us to mention about all the parts missing (They might be expecting me to be a Eureka Forbes service engineer) They are not bothered to visit the place to see what actually the problem is.
              Aug 14, 2020
              Complaint marked as Resolved 
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                I have a Ro system from Eurekha forbes. I paid through my nose and the sales executive we as very agressive in pusing the product to me. He said the service engineer will attend to any complaints within 2 days. I registered a complaint with Eureka forbes customer serive center on May 16th. I was told the complaint would be attended and closed within 2 days. It is the 21st Maya nd i have made about 20 calls and the matter is not yet closed. When i called called they asked me to cotact the service-in-charge. When i called that number they said he was transfrred. i spent 1 more day trying to reach another service-in-charge. Without success. The customer service call ceter says there is nothing else they can do. Dead End. I am back to buying bottled water. Paid 14, 000 for NOTHING. STAY AWAY FROM EUREKA FORBES PRODUCTS. THE SERVICE IS A JOKE.!!!
                Aug 14, 2020
                Complaint marked as Resolved 

                Eureka Forbes — Not providing service after sales

                I had purchased Water purifier system fro Eureka forbes called 'Classic' in July 2008 through Bhavnagar branch of eureka forbes. At the time of purchase sales agent had assured me giving good service after sales and by this assurance i had purchased their product. But after installation of system they had not given me two free service that they have promise me. And also my water prufication system is stopped since last one and half month, but his sales agent not come to solve the problem after my so many calls. when i had complain in their ahmedabad branch they talled me that they are not offering service in villages. so why they sold products in villages? and if they had told me before installation then i definately not installed their product. I had also registered email complaint in their compny but no reply from them.
                This compny has cheated me.
                Not providing service after sale of Vacum Cleaner bearing Model No.GD-930, Sl.No.[protected], Complain No.203, M-5/23, Acharya Vihar, Bhubaneswar, Orissa-751013.




                Thanks & regards.

                Bibhuti Routaray
                Mobile No.[protected].
                I had purchased Water purifier system fro Eureka forbes called 'Elegant RO' in July 2008 through Godhra branch deler of eureka forbes. At the time of purchase sales agent had assured me giving good service after sales and by this assurance i had purchased their product. But after installation of system they had given me two free service only.My water prufication system is stopped since last one and half month, but your service agent not come to solve the problem after my so many calls. when i had complain in their vadodara branch they talled me that they are not offering service in villages. so why they sold products in villages? and if they had told me before installation then i definately not installed their product. please provide service agent as under adress...


                Nilesh M.Baria
                At: Padaliya (Near Balaiya Crossing) Santrampur - Zalod highway
                Ta; Fatepura, Di: Dahod
                cell No; [protected]
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                  dear sir,
                  I am purchased the aqua guard reviva. but the executive not give the cleaning liquid. In the company norms the filter was cleaning every fifteen days. I purchased the filter on[protected]. but not received so far. daily phone rings to rajahmundry dealers. but he dragon the matter. please pursue the matter. and take necessary action.
                  yours faithfully
                  K. Rammohan
                  Aug 14, 2020
                  Complaint marked as Resolved 

                  Reviva aquaguard — Not working

                  Kind attention
                  to
                  Chief Service Engineer
                  We are procuring aquaquard water purifiers for our office since 2003.
                  We have entered into AMC with your firm for the year 2011-12 for all
                  our water purifiers.
                  Recently we have procured a new Reviva water purifer during the
                  month of May 2011.
                  Of late, the service response of your firm is very very poor.
                  The number you have given for complaints[protected] is always not
                  reachable or fully engaged.
                  It always says that for sales dial 1, for service dial 2. However,
                  if you dial 1 or 2, it will be disconnected or you will hear a low
                  engaging noise.
                  We don't know how to contact your service engineer's or register
                  our complaints.
                  Your advertisement says that "VAST AND EFFICIENT NETWORK FOR SEVIE AT
                  YOUR DOORSTEP"
                  But, your service response never make us to smile.
                  Your firm is very eager only for sales not for service even it it comes
                  under AMC.
                  There is no response for the numbers 30281691 and 95 also.

                  Our customer ID is [protected], the new machine is not working for the past
                  15 days even after changing of the outer filter.


                  If it continues we will take this matter to the next higher level.

                  S. Balamurugan,
                  Asst.Audit Officer,
                  O/o Principal Director of Audit,
                  Southern Railway, Park Town,
                  Chennai-3.
                  ph.[protected]
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                    I had purchased aquagaurd RO on 13 March, 2008. After intial results it started malfunctioning. Just after a fortnight i...
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                    I have purchsed a water purifier from Eureka Forbes in 2006 on my son's name (Master Advait Pillai)& have entered...
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    Please go through the conversation between me and eurekaforbes
                    by mail, its self explanatory matter. Please start reading from the bottom of mails.
                    In short i have not received my payment till date from the company
                    after complained in the month of February.

                    regards
                    usha

                    [protected][protected][protected][protected]

                    From: Sharma, Usha
                    Sent: Thursday, April 24, 2008 10:37 AM
                    To: ' sunita '
                    Subject: RE: REMINDER: Complain against employee(sales specialist)



                    Dear Sunita,



                    I want to know the meaning of ‘little bit more time’. Can you specify that period or any date?



                    Regards



                    Usha

                    [protected][protected][protected][protected]

                    From: sunita [mailto: sunita .[protected]@eurekaforbes.co.in]
                    Sent: Thursday, April 24, 2008 10:15 AM
                    To: Sharma, Usha
                    Subject: Re: REMINDER: Complain against employee(sales specialist)

                    DEAR MAM,





                    HOW ARE YOU? MAM WE WOULD DEFINETELY BE GETTING THE REFUND DONE .KINDLY PLEASE AVAIL US LITTLE BIT MORE TIME.


                    REGRADS

                    SUNITA

                    ----- Original Message -----

                    From: Sharma, Usha

                    To: sunita

                    Sent: Monday, April 21, 2008 5:26 PM

                    Subject: RE: REMINDER: Complain against employee(sales specialist)



                    Dear Sunita,



                    I am reminding you there is no result or solution till now after TWO & HALF MONTH. I am waiting for the refund.



                    You are challenging my patience, shall I go for any other option that I don’t want to do.



                    Please give me a final date for the refund.



                    Regards

                    Usha Sharma


                    [protected][protected][protected][protected]

                    From: sunita [mailto: sunita .[protected]@eurekaforbes.co.in]
                    Sent: Tuesday, March 18, 2008 11:21 AM
                    To: Sharma, Usha
                    Subject: Re: REMINDER: Complain against employee(sales specialist)



                    Dear Mam,



                    We apologize for the delay occuring but I assure you shortly the payment would be refunded.


                    regards

                    Sunita

                    ----- Original Message -----

                    From: Sharma, Usha

                    To: sunita

                    Cc: usha

                    Sent: Friday, March 14, 2008 10:06 AM

                    Subject: REMINDER: Complain against employee(sales specialist)



                    Dear Sunita,



                    I am reminding you there is no result or solution till now after ONE MONTH. I am waiting for the refund.



                    Please do the needful.



                    Regards

                    Usha Sharma


                    [protected][protected][protected][protected]

                    From: sunita [mailto: sunita .[protected]@eurekaforbes.co.in ]
                    Sent: Thursday, February 14, 2008 1:44 PM
                    To: Sharma, Usha
                    Subject: Re: Complain against employee(sales specialist)



                    Dear Mam,



                    I acknowledge the receiving of your mail.I am processing the refund procedures .Undersign would intimate to you about further developments on the issues.





                    warm regards





                    Sunita

                    ----- Original Message -----

                    From: Sharma, Usha

                    To: sunita.[protected]@eurekaforbes.co.in

                    Cc: usha

                    Sent: Wednesday, February 13, 2008 4:07 PM

                    Subject: Complain against employee(sales specialist)



                    Dear Sunita,



                    Please refer complain no. R31 and telephonic talk with you regarding R.O. Machine missed by

                    Mr. Arvind (Customer sales specialist of your company Eureka Forbes mobile no. [protected]). I have purchased R.O.Machine from Arvind on 09.12.07 in

                    Rs. 12500/- paid by credit card no. [protected] (credit card bills attached)



                    Eureka Forbes Bill Receipt 311 no. 022302



                    As I told you that my R.O.Machine was not working from the day of installation and it was unsuccessful

                    with my low height tank (it was confirmed by your company’s technician Mr. Ashwani).

                    As it was purchased by sales man Arvind, I called him and complained although he already knows about this problem. He taken back R.O.Machine with the

                    promise that he will return my money in two weeks on behalf of company and as a guarantee given a bank check 192970 of Canara bank, Munirka with

                    instruction not to submit( he has no money in the account).



                    After a period of month he has not returned my money and disappears from the city, his mobile number is not working. I have no way to contact him.

                    My machine is from Eureka Forbes so I have to complain to your office. Please look into the matter and something do in my favor, I want my money back.



                    Delay in complain is due to rearranging of credit card bills soft copy from ICICI bank as required by you.



                    Looking forward for your quick response and help.



                    Thanks & Regards



                    Usha Sharma

                    H.NO. B7 / C1 2nd floor,

                    I.I.T. Campus

                    Near Hauz Khas

                    New Delhi -16



                    Office Phone:[protected]

                    Mobile no. [protected]
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    please go to consumer court for refund and mentol agony to you
                    have a nice day
                    There is nothing to agree or disagree everything is explanatory.I dont know when there problem will be solved but i saved nyself because tomorrow i was suppose to give call to their executive for instllation of RO.
                    This saved me also time. I was going to buy Eureka Forbed RO system in my new home. Can't trust company which has such lowsy customer service center
                    ADVERTISEMENT
                    i purchased reviva ro lastyear but we fac.e very big problemwater was not passed away from machine
                    there is no responce from ur customer care center so pls kindly care .
                    Facing a serice issue myself with these guys - they are relaly pathetic when it comes to after sales service.
                    Date:04/10/10
                    DEALER CANCELLATION LATTER


                    Problems:-

                     Last year Water Filters are low qualities every machine, spare parts, filters are early failed.

                     Company gives to one year warranty, But they will not gave to customers .The Company told the problems are clear by FDO.


                     The customer in one year Rs. 5000/- lased .So customers return the machine. We have good relation in the market, so we pay the money to personal.

                     The company forgot customers satisfaction, so we have lased reference . Other company machines are running very well. They are returned our products, and they go to another company.

                     Company employees told to the customers spare parts give to replace, but not give to return, The customers angry on FDO.

                     These are not bearing, we take another dealer.

                     We are attached all details.

                     We have new machines and return machines, Are you not return take,
                    Those machines are burn, and I will give to T.V. & Media.


                    Thanking you,


                    Your’s Faithfully,

                    FDO,
                    Krishnamraju,
                    Wate & Air Purifiers,
                    Perkit, Armoor.
                    Cell:[protected]
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