Eureka Forbes Complaints & Reviews

Aquasure was not working, gave complaint in service Center but not responding...

Iam Chandan from warangal customer of your aqua-guard reviva whose performance is totally depressing.We bought aquaguard in the month of august in 2010.Before the warranty period itself we have faced several problems with your failed piece that too in hot summer.I reported many times in your branch office at warangal but still the problem didn't sort out & the result is we are drinking the salted water which your filter is filtering.Please...

I bought a Aquaguard RO in the month of July 2010. It was working well since, until recently. From the 1st week of June 2011, the water failed to come out of the purifier. We logged a complaint on the 3rd June asking them to service the same. The service technician came and informed that the membrane is defective and needs replacement. He said that it was not available and will take a week or so. ( imagine Eureka Forbes Aquaguard having no...

THE INDUSTRIAL DIV. AQUAGUARD (AGCCP) INSTALLED AT RELIANCE SITE OFFICE OF DVC RTPP SITE, VILL - DUMDUMI, P.O. - NILDIH, DIST - PURULIA (WB) IS REPORTED UNSERVICEABLE SINCE FEBRUARY 2011. TILL DAY THE ITEM IS LYING UNREPAIRABLE CONDITION. ON 29TH APRIL 2011 ONE PERSON ATTENDED FROM YOUR DURGAPUR OFFICE AND CHECK THE ACQUAGUARD AND COOLER BUT NO REMEDY. IT IS TOLD DUE TO NON AVAILIBILITY OF ONE PART OF THE AQUAGUARD COULD NOT BE REPAIRED.br...

Hi,

I had fill form for executive on your website after 5 minutes I received a call from your Dwarka Branch. I just set the time for Saturday for the demo. Mr. Avinash Kumar Jha (Customer Sales Specialist) is came for Demo and he said please fill this authorization sleep for the credit card payment. I said to him please do not share or do not make the transaction on this card. When I will final after that I will call you or...

I bought a water filter from Eurka forbes ltd by paying a cheque of Rs 9190, Cheque no 000080 Yes Bank,receipt no[protected] I was promised delivery and installation in 2 days by their sales manager Mr Gupta cell no [protected]. The filter was not delivered on the promised day, then i started following up with Mr Gupta , when ever i called he promised me he will do it by evening or next day morning. As this was goining no where i contacted...

Dear SIr,
This is manikandan Here form chennai/tamilnadu/india.

the Complaint regarding the Aquaguard protect Plus water purifier.

8 Months back i have purchased the purifier machine, at the time they said that warranty will cover for one year .

last friday(3rd June 2011)i have faced major problem in instrument that and locked a complaint in customer care.
customer care complaint...

Hi Everybody

This is to bring to everyones notice the pathetic working of the service by eureka.My complaint was registered with the call center on 25th may and till date after 15-20 phone calls to call center,service center and others no action as on 5th june. I guess these guys put their heart ou for sales but when it comes to service its pathetic.I warn all you guys who plan to buy this company products in future.
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I had bought an 'Aquaguard Total SENSA' RO water purifier system of 17th May 2011. The taste of water has become bad and stinky along with crackling sounds from within the RO system. On 29th May onwards, it started malfunctioning. I informed the local customer care office (complaint No. 1810), customer care office at Delhi from 29th May onwards on daily basis. Till date no one from the Eureka Forbes (Manufacturer) to rectify the...

I am writing to bring to your kind notice the pains that I am going through to get a product that I purchased from Eureka Forbes to be serviced.

I had purchased a water purifier (Model Aquaguard Booster) couple of years back. On completion of the initial AMC period, the salesman from Eureka Forbes very promptly came down to my house for a AMC renewal. I had the AMC renewed for two years (13th Sept 2009 to 12th Sept 2011) by...

my aqua guard e boiling plus water purifier machine was damaged intentionally by the eureka forbes service agent named takeshwar who works under shraddha thakur. shraddha thakur is the manager of aqua guard service centre of dawda colony area raipur chhattisgarh. we called them to change our filter candle but they damaged our aquaguard machine.now they are asking us to change other parts of the machine which are expensive. these are just...

i,mr surendra sitaram nalawade, approached the company M/s.Eureka forbes ltd,for purchase of new vaccume cleaner machine,But i asked company for discount for handing over my old machine(vaccume cleaner).of same company.They promised me to refund me Rs,500/- for my old machine.But after receiving full amount for the new machine and delivery of new machine they did responded for the refund of money.I complained with the company my complaint...

Eureka Forbes is pathetic in terms of providing services to Water Purifier customers. I raised a request on their online portal "14d1cfdd7461" on 17th May 2011. There was no response for next two days.
Call Center said that they are unable to track my request. And then I raised another request "6a83ed99624f".
Two people came to our home within two days without proper tools and required spare parts. They...

Do not purchase any product using Eureka Forbes website. I ordered Euroclean Wet & Dry vaccume cleaner and Aquaguard Total SENSA water purifier using the eBUY option available in their website and paid all the amount.Its happend on 7th May 2011. Till now I have not recieved my item and there is no update from the company. I tried to contact customer care several times but no use. They will always say they are looking into the complaint...

I sent the mail below to the highest escalation point mentioned in http://www.eurekaforbes.com/ To "[protected]@gmail.com". No response from May 12th.

Hello,

I have purchased a 2 year service warranty from Platinum Services Pune for my auqa guard. On May 1st a service engineer came and serviced my filter. Once he left we realized that the filter was completely dirty, the pipe inside was not cleaned,...

Hi,

I had bought a RO water purifier from Eureka Forbes four months back. It stopped working all of a sudden couple of days back. I have raised a service complaint on 14th May 2011 (complaint#[protected] and was assured that their technician would visit my place in 2 working days however, today is 6th working day and no one has visited me so far. I have been calling customer care department thrice a day and customer care...

MANUFACTURING DEFECT.ANTS/INSECTS GETTING INTO THE MACHINE.PRODUCING CONTAMINATED WATER.CREATING SERIOUS HEALTH PROBLEMS.GIVING VOMITTING SENSATION AFTER DRINKING WATER FROM THE MACHINE.

DESPITE HAVING WARRANTY SERVICE IS REFUSED BY THE COMPANY.COMPANY OFFICIALS BEHAVING VERY ARROGANTLY AND NOT INTERESTED IN SOLVING THE PROBLEM....

I am Ganesh A from Pune . I bought Aquagurd on March 2010. i got call from service center regarding replacement of candle in the machine on 5 May,2011. i have handover cheque to concern persone for new candle. at the time of installation person was replacing old candle in my auaguard machine. i have asked him that candle is not sealed and expiry date is not mentioned on candle. i was angy on him , he told me that service center manager told...

I have purchased Aqua Sure water filter from Raj Kitchens, Nalasopara (East), on 17/11/2009.

While purchasing the product we were told that the cartridge should be replaced after 1500 liter of filtration of the water, the capacity of the cartridge to purify the water is 1500 liter.

We were told to take care of the product by cleaning it every week for better result.

We are the family of 4 person...

I purchased the Aquagurad Reviva for my organisation on Dt. 27.04.11 and the given cheq. on the date of 30.04.11 and it is honoured. But the service people not attended to install the system.

Everyday I am calling to u r service person named Mr. Giri and he is keep on postponing to install the system. Since last 3 days he is not attending to my phone also. Since last 3 days I am contanting u r office, they r also post poning.br...