Eureka Forbes Complaints & Reviews

Product supplied with missing one part i.e. plastic nob on one screw is missimg whereas one screw is covered with plastic nob. A series of complaint booked over telephone to Kanpur Dealer but he says it comes without nob which is technically not possible. It is therefore requested to confirm the same.

From: PN Nigam
Type-IV/05, Door Sanchar Colony, Lakhanpur, Kanpur-208024.
Contact no. [protected], [protected]

Sir,
With atmost disappointment, let me mention my experiences about Aquaguard Classic Water Purifier.
After studying about some/similar products thru net ,finally I decided to purchase one and submitted an order thru your website. Immediately after that one person from their office contacted me and order was placed by me. Then one of their sales representative named Benny called me and requested me that I may inform the company that I decided to purchase your product after a home demo conducted by him. Thinking from an employee side I have done so. On the next day he came my home with the piece. On the next day another technician installed the piece at my home.
The piece installed is continuously become fault . It became fault several times during a short period of four months. Everytime the same problem-red light blinking- is repeating. Their service personnels are regularly coming my home and doing their level best. But the problem is repeating again and again.
Last Monday(17/01/2011) two persons including Sri.Raju Menath,Jr.Supervisor-Service came here and serviced. They examined every point of the machine and serviced. I have not any complaint about their approach. They called me on Monday night,Tuesday and Wednesday and asked about the functioning of the machine .It was working upto yesterday(19/01/2011).But today,the same problem is repeating. Now red light is blinking and it is NOT WORKING.
At this stage I am not feeling well in continuing with my aquaguard classic.I m requested them to take that piece from my home and give back my money. Eventhough moneyback is not possible,I am permittied them toy just take it from my home.
I heard that Eureka Forbes are the manufacturers of Water purifiers,Vaccum Cleaners and Home security systems etc. By manufacturing and marketing such malfunctioning pieces,how can you ensure purity, cleanliness or security?
BISWAS,
ERNAKULAM,
[protected](mob)

Dear Sir,

I had lodged a Complain about non working of Aqua Sure Ivory model on dated 16.01.11 at 9:00 hours. Though, I was assured that complaint would be got attended within 24 hours, yet even after chasing almost daily 3 to 4 times, no body had turned up so far till date i.e 20.01.11 21:00 hours. This is perhaps due to failure of product within warranty period.

The product was purchased in June 2010, Its not even 7 months that it started giving problem 3 to 4 times before completely shuting down with RED light blinking, Every family needs hygenic water after investing in a product, but this company is cheating consumer and making easy money, Their only concern appears to be selling their useless product and then mint money thereafter by simply asking for hefty AMC. I am facing lot of problem due to defective set and pathetic after sale services of the company.

Please look into and help me in resolving without further delay. Also, please advise me on the procedure to lodge a formal complaint about this company in consumer forum.


Thank you

S.Bhutani

Mob. No. [protected]

Model : Revive
Water purifier

bought end of august 2010.
Stopped working Dec 30th 2010.

After repeated complaints, AC DC Adapter was changed on Jan 12. I believe the adapter used was a repaired adapter as against a new one.
Stopped working again Jan 14th

After repeated complaints AC DC Adapter was changed again on Jan 19th. This time, it was reportedly a new piece
Stopped working after working for 1 hour..

Extremely bad service and bad response.

During last week of November 2009, a salesman by name Prasath([protected]) from EurekaForbes T.Nagar branch insisted on sale of Aquaguard RO Protect+ with a discount of Rs.1000 as an inaugral offer. We then realized that he quoted increased price and then cheated us by lying about the discount. After taking a cheque they have not sent the bill till date. Later then their comany sent a defective piece which was wasting 20 litres of water to give 1 litre of pure water. Inspite of repeated complaints they did not take it back or replace with proper piece. They then changed the RO candle to AG candle saying that this will only suit Metrowater at our residence. Even after this, the machine was not working properly. Later on nobody came for the 4 free services offered for one entire year. November 2010, one service person came and told us that this machine is useless and would cost us Rs.3000 for candle replacement and this was a defective model from the launch and hence no more in market. Someone please take action against this corruptive business done by Eureka Forbes -Aquaguard division ppl.

NEVER BUY AQUAGUARD WATER PURIFIER.This is the copy of complaint forwarded to Eureka Forbes,Manufatures of Aquaguard water purifier
Sir,
I mailed about a problem about the aquaguard water purifier .Mine is a new piece just purchased before four months.It is Not functioning properly.Every time I am calling the service centers .They are not attending service requests properly.If you are ready to examine the service calls attended at my machine ,You can understand the fact.
Yesterday ,after continuous mailing and publishing in www.consumercomplaints.in , a lady from ernakulam service centre called me from landphone no:[protected].A technition came at my home around 5.30 pm(14/01/2011) and repaired the machine.But just after 14 hours,today(15/01/2011) at 7.00am. the machine is showing the same problem.
I am believing that the piece issued to me is a duplicate or company seconds or one with manufacturing defect.So I am requesting you to replace the piece .If it is not possible,then please just take that from my home.I am not satisfied about your product and feels very irritated when seeing a malfunctioning one.
BISWAS,
ERNAKULAM
[protected]

Never buy Aqua Guard products.They will come your home and will canvass you.Their products are substandard.I was cheated by Eureka Forbes just befor four months.I purchased an Aqua Guard water purifier(Classic) >That piece shown complaint for more than four/five times.They are Not answering service request.So Dont buy any of the products from Eureka Forbes

I had purchased one Aquasure RO+UV water purifier from Eureka forbes on 14th November till today it si not made operational

everytime one of other guys will come from Aquaguard and say some or other faults

first they identified problem in adaptor and they taken almost one and half month to replace that ,once they repalced the power adaptor the display come but no water ourput

now one technician saying that, it is circute problem, another guy is telling it is a motor problem, another one jocker saying that it is a water probelm, one more jentle man come today and said this is failure model that why Eureka forbes selling these models through dealer network, and he is claiming that all the failure models they will sell through dealers.

WARNING - so dear customers ,please don't buy any Eureka forbes items from shopes, only buy from the street boys


Now I don't know waht to do? can I get any help?

We purchased Aquaguard Infinity from Eureka Forbes on 25-12-10. The tap was slightly leaking at the time of installation but we were assured by the sales person that it would stop within 2 or 3 days, which did not happen.



After a week, on our complaint, a person was sent for servicing. He repaired the unit and said everything was fine and the leaking would stop after some time. However, the problem only worsened after the servicing as it started leaking from several points(tap, box) and with increased frequency.


in the last 10 days, I have tried calling the Jayanagar branch office (phone number:[protected] several times and every time received by a different person who would listen to the complaint and finally say that they are not from the service department and the concerned people are either in a meeting or not in the office.

With the constant leaking, our kitchen has become a mess and is always wet. The water is seeping into the wooden cabinet causing damage.

I repent having bought Aqua Guard. I am tired of calling them and disappointed with the Eureka Forbes product and service. I would like to have a replacement or refund.

1. I am a retired 71 year old individual settled in Chennai staying with my 66 year old wife. Our children are settled in other parts of the country. I am writing this with a deep sense of disappointment, disgust and helplessness.

2. In the month of October 2010, we ordered an Aquaguard Infiniti and paid an advance of Rs.500. One Mr. Dinesh delivered the item and set it up at our residence. An amount of Rs. 8090/- as balance was paid through a cheque for which we received a rough receipt (Infiniti/[protected]. The sales person promised to return soon with the Warranty card, operating instructions and the original payment invoice. Two and a half months and 25 reminders/complaints later we are still hopefully waiting for Mr. Dinesh or any other representative from Eureka Forbes to come over and explain the usage of the equipment.

3. One week after the installation we had reminded Mr. Dinesh and we were assured that the demo and handing over of the warranty card and payment invoice would happen soon. WE ARE STILL WAITING

4. Twenty reminders later we contacted the Branch Manager Mr. Bhaskar and reminded him over and over again. He too gave us an assurance that the job would be done. WE ARE STILL WAITING

5. With no one coming over and our desperation increasing we contacted the Helpline[protected]. One Ms. Priya gave us an assurance that the complaint would be shortly attended to. WE ARE STILL WAITING.

6. On 18 Dec 10 we lodged a complaint again (complaint no:[protected]. This time around one Mr. Shashi Kumar assured us of job completion within 24 hour. WE ARE STILL WAITING.

7. We lodged our final complaint on 23 Dec 10 and WE ARE STILL WAITING.

8. The whole experience has left us, senior citizens, feeling extremely helpless and disappointed about a company which is supposedly trustworthy. It appears that Eureka Forbes while establishing themselves as the Brand leaders in water purifiers have somewhere down the line trampled upon hapless and helpless customers like us while throwing our trust out of their windows !!!!!!!

DEAR SIR,
i have eurika forbes product AQUAGUARD NOVA .
for last 2 months this water purifier is not working.
we have been renewing our service contracts on time with the company itself
but there is no responce from company end
we keep on calling in customer helpline but no one comes 2 repair our product.
aquaguard is not working for last 2 months and we are forced to have tap water which is making us unhealthy.
it has incurred our children with stomach problem
plz look into the matter
OUR COMPLAIN NUMBER IS
1> 60752159
2>60632949

R S AGARWAL
[protected]

I had problem in my aqua guard model: classis and i lodged the complaint in my hometown b.s.city service centre. one of the technician comes to my home and take Rs. 540 and told me that there is need to change the candle and carbon. but till date my problem remains unsolved and after making call to technician regarding the complaint he badly abuses me. i am very unhappied with the poor service of aquaguard, b.s.city region, bokaro, jharkhand.

I lodged a complaint about my Aquaguard Compact water purifier not working with Eureka Forbes complaints center[protected] on the 20-Dec-2010 . Complaint no: 84060394.

Today its 9pm on the 27-Dec-2010 , 7 days without safe drinking water in my flat. Each day I call Eureka Forbes , the callcenter guys empathize with me , apologize about the inconvenience and assure me that "someone will come soon, we will try so that this gets serviced today". Everyday its the same disappointment, no one arrives to rectify the defect.

From 22nd Dec onwards i have been calling the Pune HQ of Eureka Forbes[protected] and have spoken to the Ms. Pooja, Ms. Pallavi & others. Similar assurance of service are given, but they are not met. As opposed to their claim to resolve defects within 24- 48 hrs. Its been 7 days!

Each time I call them , i reiterate the same 2 requests :
1) Please send someone after 7 pm as before that I'm in the office.
2) Please ask you technician to call before he arrives.

The product will go out of warranty on 30 dec 2010. I'm not sure if they are just waiting for that so they can charge me for the repairs. This could be the case.

This level of blatant unprofessionalism on part of Eureka Forbes is just shocking ! I am not accusing any of their staff of being rude or not doing their job. But clearly they as an organisation are not keeping their promise to their customers - a promise to provide safe drinking water .

Eureka Forbes doesn't seem to have a complains number/ postal address apart from their call center and their Pune Office. The last ( most expensive) option would be to basically go for a new water purifier from a different company.

As a customer I just feel cheated . If anyone has any views on what more I could do to resolve this situation please let me know, I'd really appreciate the effort.

Thanks!

Dibyendu Das
Pashan, Pune

dearsir,
i have purchased a ro water purifier system from your direct sale office on 17th november 2009 for rs.9,990/- and had a one year warrenty period with free service. but within the warranty period i got problem with AC-DC Adapter and it was replaced by the service department. again i got the same problem on 6th december 2010 which is a great headach for me . when i contact the service people , they said you have to purchase a new one for rs.1250/- which made me more sad and irritation. my question is that i have spend around rs.10,000/-for a branded product and within few months again i was forced in a position to spend another 1250/- which is aburden for me.whether they should solve the problem by changing free of cost or they should repair it and put. i was verymuch worried of this problem past one month without any solution.

The Aquaguard Reviva was purchased in the month of November 2010 and installed in the third week of November 2010. Since installation, water leakage was observed from the unit body and it was also witnessed by the Service Engineer of Eureka Forbes. Since then, no one from the company has visited and arrested the leakage. We have lodged a complaint with the customer care but no result was obtained.

Again in the month of Dec.2010, the unit was tripping on short circuit. Complaint was put up with the customer care. No response from the company. Finally after 10 days, crew has come to check the problem and found out that stabilizer/transformer failed. They immediately left the place saying they will come in the next day and replace. The next day, no one has turned up. At last after five days, the crew landed to replace the failed transformer. It was immediately brought to the notice of the Sales Manager and it was very surprising to hear from his mouth that this is common factor with the unit.

The unit is still suffering with water leakage from the body.

I have bought RO model Aquaguard. Within less than 7 months, the filter process got slow. It was damaged during the last service when a technician came and intentionally damaged the product. Since then, the water filter process of my machine went down. When we complained after several calls, a service engineer came and said it would cost Rs 2500/ to repair the damage. I talked to supervisor Mr Srinivasan Rao - [protected] and he gave a diktat of 'terms & conditions'. It shows that the company while selling the product hides information. Nothing is covered under warranty. He said consumer parts are not covered under warrant clause. He was fearlessly and arrogantly said to me to complain wherever I want. This is pathetic. The government of India should ban such company for cheating on customers. I'm not a legal extert who understands all the clauses covered under warranty document. I'm sure many consumers feel the same. Its time to raise alarm towards such product and discourage users from buying products.

I want to bring this matter to consumer court. Will you please tell me where I can register complaints. This time. I'm serious and will fight the case come what may!

Please, help me and join hands together. My email ID is - [protected]@gmail.com

1. I Had taken AMC for 3 years from 06 Feb2008 to 05 Feb 2011 vide RR Enterprise, 14/911, Indira Nagar, Lucknow- 226016 Contract Receipt No[protected] for Rs 2,550/-.
2. I was told that the carbon tube will be now replaced Once a Year and normal servicing Twice a Year.
3. The Carbon tube has been replaced only TWICE , once in 2008 at the time of AMC renewal and thereafter in Dec 2009.
4. I asked RR Enterprise on the 24t Dec 2010 to change the Carbon Tube as the third replacement is due, but have REFUSED saying that it will be replaced only after renewing the AMC in Jan 2011.
5. This is NOT right as in 3 years contract the tube must be logically replaced TRICE.
6. Please instruct the RR Enterprise to replace my Carbon Tube.
Regards
Brigadier Verma

Dear Sir,

I have bought Aqua Guard Sensa SMP+ (Rs. 17,900) by March 2010. Within 10 months, the device stopped working frequently and i have made more than 20 calls to the customer service.

The problem started happening by the first month of purchase. If it is faulty device, they should replaced with proper working device.

But though numerous requests, they simply service it every time and to get the service, i need to make follow-up calls to get the service engineer to take a look at the device.

Recently, i found out while having conversation with local service manager that the consumer should require service for the device at least once in every three months one way or another.

This again increased the untrustiness on Aqua Guard device. During the warrantly period itself, i got to make numerous frequent service requests because the device stopped working. I am risking my entire family's health in terms of beliving Aqua Guard to supply purified water through the device.

Since, it requires frequent services & repairs and mandatory service request for once three months, it makes me sincerly concerned about the device, my family's health and the period of warranty.

I would like to make a request here to get the proper device or my money back. I am affraid of putting my family's health at risk due to Aqua Guard Sensa's malfunctioning.

Please help me and my family.

It is not anonymous complaint. I have mentioned my phone number and can be present anywhere to prove the complaint.

Regards,
Shanmugam - +[protected]

I requested Eureka Forbes, the company which makes Aquaguard Water Filter, thousand times to provide me with analysis report of the water filtered by aquaguard, but they did not bother to send me the report. Aquaguard calls itself 'The Doctor of Water (Paani ka doctor)' , but it can not provide with a water analysis report. What a pity !!

I have already launched a complain against this company through this website on the first week of Dec 2010.....but still those people do not have minimum amount of courtesy to listen customer carefully.

This is really a pathetic condition. Even the people who are seating at kolkata office they dont want to talk with customers, I have mailed them 4 times and called more than 5 times, but always they replyed " ok we will see, what can I do for you".

Now this is last reminders from my side and after that I have to take legal step.

Samiran Sur
[protected]