Eureka Forbes Complaints & Reviews

Hi,
This is Ankesh. I bought Aquaquard Total Reviva NF system from Eurekaforbes two months back, and it is not working from more than 2 weeks till now. I raised a service request for the same two weeks back and it's not been solved till now. Initially they gave me the service request number as same as my number, but when i called the customer care on 22nd Jan 2011, they said there is not any service request registered with my mobile number ( At the same time I don't have any proof to argue that). Again on 22nd I raised a request, and it is 84230497. And till now it's not been solved. I have to follow up with customer care everyday once or twice. They will escalate this issue to their senior team every day. But till today I have never get any call from any person of Eurekaforbes regarding the resolution of this issue. Even though I spent Rs.10000/- for the water purifier We are facing many water problems from last 2 weeks,and no one is bothering about it. Please take some action to make the problem solved.

Thanks & Regards,
Ankesh.

We have purchased the above mentioned water purifier from M/S Goyal Furniture (khadki) vide invoice no 1221 dated 11.02.10 for Rs. 11300.00. We had installed the said product at our godown to purify borewell water which was duly disussed with the representative of the company and he had assured us that this RO Water Purifier would cater our requirement, hence we purchased the product. The said product was not working upto mark right from the day of installation which was time and on brought to the notice of the after sales service dept of the company.
However their service advisor visited our godown twice after many folloups and had repaired the purifier. But again after 2 or 3 months the product stoped working and now after many followups of more than 2 months we are unable to get any positive response nor we are getting any after sales service from their side. Moreover the warranty/guarantee of the product is soon going to expire (10/02/2011). Our now request with you is that the said products was having a manufacturing defect right from the day of installaion which we assume was known to the after sales service representative of company, owing to which they are not entertaing our compalint.
hope you would look into the matter and do the needfull.

regards,
manoj gupta
(Devansh Product)
[protected].

Dear Sir,

The Aqua guard -Inova product is under AMC with eureka forbes w.e.f 14/4/10. Till date body of the unit damaged by the service person at the time of first service is not replaced in spite of repeated compliants. My
customer no:[protected].
compliant no:[protected] dt.17/12/10 and subsequent compliant no:[protected] dt. 24/12/10. The customer care center on enquiry today i.e., on 23/01/11 has indicated that as per the system information the compliant has been atteded to, where as fact is that no service person has turned up to fix the problem I think there is no monitoring of the compliants that has been attended or not atteded satisfactory by the higherups. This is very unusual for the company o[censored]r status. Even small companies make a confirmation call once the compliant is made to verify the whether compliant has been attednded in time & satisfactorly. The person named Mr. Basant who has signed the AMC on behalf of EUREKAFORBES with Mobile No: [protected] continuously giving false promises regarding replacement of the part. It is surprising that even routine mid service was not made after the start of AMC and no body from the company is bothered to verify the level of service under the AMC. I hope u will take corrective measures immediately and attend to the compliant .


MURTHY BSA
M:[protected]

We requested Customer Care For Service on No[protected] for our Purifier which we bought last year .. We received the call from the technician, whom I requested to come to come either at 10am next day or on Saturday.. he said he will come on Saturday .. but no response from his side till Monday .. We again call ed customer care and made sure we will get the service done .. We received the call from some local customer care who fixed the date for 10am next day and they had sent me the number for the person who will be visiting us on my request.. still no body turned up and when I called the number it was switched off ..

Again I call the Customer Service and requested them .. but no response .. Finally today I again called up and I shouted on them for the bad response and even had a word with Mr. Vijay who introduced himself as the floor supervisor who assured me that he will get back to me with the final results by afternoon ,.. but till now I havent received any response ..

I think the company has thoughts for its customers then why we should buy their products ..

I sincerely request you to please help me get my product service..

Thanks

Dear Sir,
This is to inform you that, on dated[protected] I had called mechenic of above mentioned company for the service of my above mentioned machine and at the time servicing mechenic had told that, I have done the proper service to your machine and it is in proper working condition, then also we told him to replace the candle of that machine, then he said it it also not requred at present, he took the service charges Rs.250/- and left our place, immediately after he left we started our machine but it was not working, we made a calle to his Ahmedabad office, concered person over there said to flush the machine I did the same but it was not working. After 3-4 days passed and after making somany request to their Ahmedabad officer and after taking to customer care centre with senior and resposible person some Mr. jay adani or Adwani I dont know exect name any how he send that perosn who did the service for our machine, he came and dhecked it and said that, circuit of your machine is failed , candle is also required to be changed and I will have to carry your machine at my office and their we will repair it and you will have to pay whatever charges company takes.Therefore my complaint is that , at the time doing service, mechenin of the company had spoil my above mentioned machine, now company is asking charges from me to repair the same, which is n ot my fault but it is absolutely faulf of the company's mechenic. so, my humble request to you to take necessary action against company regarding my above mentioned subjet complaint. If comapny will not take any action for my complaint then I am constrained to take legal action by submitting my complaint in the court or concern forum or authority also and in that I will also demand for riembursment to give mental harrassment to me.
Thanking You
Yours truly
Mr.Swetang patel
Ahmedabad
Contact -[protected]

Product supplied with missing one part i.e. plastic nob on one screw is missimg whereas one screw is covered with plastic nob. A series of complaint booked over telephone to Kanpur Dealer but he says it comes without nob which is technically not possible. It is therefore requested to confirm the same.

From: PN Nigam
Type-IV/05, Door Sanchar Colony, Lakhanpur, Kanpur-208024.
Contact no. [protected], [protected]

Sir,
With atmost disappointment, let me mention my experiences about Aquaguard Classic Water Purifier.
After studying about some/similar products thru net ,finally I decided to purchase one and submitted an order thru your website. Immediately after that one person from their office contacted me and order was placed by me. Then one of their sales representative named Benny called me and requested me that I may inform the company that I decided to purchase your product after a home demo conducted by him. Thinking from an employee side I have done so. On the next day he came my home with the piece. On the next day another technician installed the piece at my home.
The piece installed is continuously become fault . It became fault several times during a short period of four months. Everytime the same problem-red light blinking- is repeating. Their service personnels are regularly coming my home and doing their level best. But the problem is repeating again and again.
Last Monday(17/01/2011) two persons including Sri.Raju Menath,Jr.Supervisor-Service came here and serviced. They examined every point of the machine and serviced. I have not any complaint about their approach. They called me on Monday night,Tuesday and Wednesday and asked about the functioning of the machine .It was working upto yesterday(19/01/2011).But today,the same problem is repeating. Now red light is blinking and it is NOT WORKING.
At this stage I am not feeling well in continuing with my aquaguard classic.I m requested them to take that piece from my home and give back my money. Eventhough moneyback is not possible,I am permittied them toy just take it from my home.
I heard that Eureka Forbes are the manufacturers of Water purifiers,Vaccum Cleaners and Home security systems etc. By manufacturing and marketing such malfunctioning pieces,how can you ensure purity, cleanliness or security?
BISWAS,
ERNAKULAM,
[protected](mob)

Dear Sir,

I had lodged a Complain about non working of Aqua Sure Ivory model on dated 16.01.11 at 9:00 hours. Though, I was assured that complaint would be got attended within 24 hours, yet even after chasing almost daily 3 to 4 times, no body had turned up so far till date i.e 20.01.11 21:00 hours. This is perhaps due to failure of product within warranty period.

The product was purchased in June 2010, Its not even 7 months that it started giving problem 3 to 4 times before completely shuting down with RED light blinking, Every family needs hygenic water after investing in a product, but this company is cheating consumer and making easy money, Their only concern appears to be selling their useless product and then mint money thereafter by simply asking for hefty AMC. I am facing lot of problem due to defective set and pathetic after sale services of the company.

Please look into and help me in resolving without further delay. Also, please advise me on the procedure to lodge a formal complaint about this company in consumer forum.


Thank you

S.Bhutani

Mob. No. [protected]

Model : Revive
Water purifier

bought end of august 2010.
Stopped working Dec 30th 2010.

After repeated complaints, AC DC Adapter was changed on Jan 12. I believe the adapter used was a repaired adapter as against a new one.
Stopped working again Jan 14th

After repeated complaints AC DC Adapter was changed again on Jan 19th. This time, it was reportedly a new piece
Stopped working after working for 1 hour..

Extremely bad service and bad response.

During last week of November 2009, a salesman by name Prasath([protected]) from EurekaForbes T.Nagar branch insisted on sale of Aquaguard RO Protect+ with a discount of Rs.1000 as an inaugral offer. We then realized that he quoted increased price and then cheated us by lying about the discount. After taking a cheque they have not sent the bill till date. Later then their comany sent a defective piece which was wasting 20 litres of water to give 1 litre of pure water. Inspite of repeated complaints they did not take it back or replace with proper piece. They then changed the RO candle to AG candle saying that this will only suit Metrowater at our residence. Even after this, the machine was not working properly. Later on nobody came for the 4 free services offered for one entire year. November 2010, one service person came and told us that this machine is useless and would cost us Rs.3000 for candle replacement and this was a defective model from the launch and hence no more in market. Someone please take action against this corruptive business done by Eureka Forbes -Aquaguard division ppl.

NEVER BUY AQUAGUARD WATER PURIFIER.This is the copy of complaint forwarded to Eureka Forbes,Manufatures of Aquaguard water purifier
Sir,
I mailed about a problem about the aquaguard water purifier .Mine is a new piece just purchased before four months.It is Not functioning properly.Every time I am calling the service centers .They are not attending service requests properly.If you are ready to examine the service calls attended at my machine ,You can understand the fact.
Yesterday ,after continuous mailing and publishing in www.consumercomplaints.in , a lady from ernakulam service centre called me from landphone no:[protected].A technition came at my home around 5.30 pm(14/01/2011) and repaired the machine.But just after 14 hours,today(15/01/2011) at 7.00am. the machine is showing the same problem.
I am believing that the piece issued to me is a duplicate or company seconds or one with manufacturing defect.So I am requesting you to replace the piece .If it is not possible,then please just take that from my home.I am not satisfied about your product and feels very irritated when seeing a malfunctioning one.
BISWAS,
ERNAKULAM
[protected]

Never buy Aqua Guard products.They will come your home and will canvass you.Their products are substandard.I was cheated by Eureka Forbes just befor four months.I purchased an Aqua Guard water purifier(Classic) >That piece shown complaint for more than four/five times.They are Not answering service request.So Dont buy any of the products from Eureka Forbes

I had purchased one Aquasure RO+UV water purifier from Eureka forbes on 14th November till today it si not made operational

everytime one of other guys will come from Aquaguard and say some or other faults

first they identified problem in adaptor and they taken almost one and half month to replace that ,once they repalced the power adaptor the display come but no water ourput

now one technician saying that, it is circute problem, another guy is telling it is a motor problem, another one jocker saying that it is a water probelm, one more jentle man come today and said this is failure model that why Eureka forbes selling these models through dealer network, and he is claiming that all the failure models they will sell through dealers.

WARNING - so dear customers ,please don't buy any Eureka forbes items from shopes, only buy from the street boys


Now I don't know waht to do? can I get any help?

We purchased Aquaguard Infinity from Eureka Forbes on 25-12-10. The tap was slightly leaking at the time of installation but we were assured by the sales person that it would stop within 2 or 3 days, which did not happen.



After a week, on our complaint, a person was sent for servicing. He repaired the unit and said everything was fine and the leaking would stop after some time. However, the problem only worsened after the servicing as it started leaking from several points(tap, box) and with increased frequency.


in the last 10 days, I have tried calling the Jayanagar branch office (phone number:[protected] several times and every time received by a different person who would listen to the complaint and finally say that they are not from the service department and the concerned people are either in a meeting or not in the office.

With the constant leaking, our kitchen has become a mess and is always wet. The water is seeping into the wooden cabinet causing damage.

I repent having bought Aqua Guard. I am tired of calling them and disappointed with the Eureka Forbes product and service. I would like to have a replacement or refund.

1. I am a retired 71 year old individual settled in Chennai staying with my 66 year old wife. Our children are settled in other parts of the country. I am writing this with a deep sense of disappointment, disgust and helplessness.

2. In the month of October 2010, we ordered an Aquaguard Infiniti and paid an advance of Rs.500. One Mr. Dinesh delivered the item and set it up at our residence. An amount of Rs. 8090/- as balance was paid through a cheque for which we received a rough receipt (Infiniti/[protected]. The sales person promised to return soon with the Warranty card, operating instructions and the original payment invoice. Two and a half months and 25 reminders/complaints later we are still hopefully waiting for Mr. Dinesh or any other representative from Eureka Forbes to come over and explain the usage of the equipment.

3. One week after the installation we had reminded Mr. Dinesh and we were assured that the demo and handing over of the warranty card and payment invoice would happen soon. WE ARE STILL WAITING

4. Twenty reminders later we contacted the Branch Manager Mr. Bhaskar and reminded him over and over again. He too gave us an assurance that the job would be done. WE ARE STILL WAITING

5. With no one coming over and our desperation increasing we contacted the Helpline[protected]. One Ms. Priya gave us an assurance that the complaint would be shortly attended to. WE ARE STILL WAITING.

6. On 18 Dec 10 we lodged a complaint again (complaint no:[protected]. This time around one Mr. Shashi Kumar assured us of job completion within 24 hour. WE ARE STILL WAITING.

7. We lodged our final complaint on 23 Dec 10 and WE ARE STILL WAITING.

8. The whole experience has left us, senior citizens, feeling extremely helpless and disappointed about a company which is supposedly trustworthy. It appears that Eureka Forbes while establishing themselves as the Brand leaders in water purifiers have somewhere down the line trampled upon hapless and helpless customers like us while throwing our trust out of their windows !!!!!!!

DEAR SIR,
i have eurika forbes product AQUAGUARD NOVA .
for last 2 months this water purifier is not working.
we have been renewing our service contracts on time with the company itself
but there is no responce from company end
we keep on calling in customer helpline but no one comes 2 repair our product.
aquaguard is not working for last 2 months and we are forced to have tap water which is making us unhealthy.
it has incurred our children with stomach problem
plz look into the matter
OUR COMPLAIN NUMBER IS
1> 60752159
2>60632949

R S AGARWAL
[protected]

I had problem in my aqua guard model: classis and i lodged the complaint in my hometown b.s.city service centre. one of the technician comes to my home and take Rs. 540 and told me that there is need to change the candle and carbon. but till date my problem remains unsolved and after making call to technician regarding the complaint he badly abuses me. i am very unhappied with the poor service of aquaguard, b.s.city region, bokaro, jharkhand.

I lodged a complaint about my Aquaguard Compact water purifier not working with Eureka Forbes complaints center[protected] on the 20-Dec-2010 . Complaint no: 84060394.

Today its 9pm on the 27-Dec-2010 , 7 days without safe drinking water in my flat. Each day I call Eureka Forbes , the callcenter guys empathize with me , apologize about the inconvenience and assure me that "someone will come soon, we will try so that this gets serviced today". Everyday its the same disappointment, no one arrives to rectify the defect.

From 22nd Dec onwards i have been calling the Pune HQ of Eureka Forbes[protected] and have spoken to the Ms. Pooja, Ms. Pallavi & others. Similar assurance of service are given, but they are not met. As opposed to their claim to resolve defects within 24- 48 hrs. Its been 7 days!

Each time I call them , i reiterate the same 2 requests :
1) Please send someone after 7 pm as before that I'm in the office.
2) Please ask you technician to call before he arrives.

The product will go out of warranty on 30 dec 2010. I'm not sure if they are just waiting for that so they can charge me for the repairs. This could be the case.

This level of blatant unprofessionalism on part of Eureka Forbes is just shocking ! I am not accusing any of their staff of being rude or not doing their job. But clearly they as an organisation are not keeping their promise to their customers - a promise to provide safe drinking water .

Eureka Forbes doesn't seem to have a complains number/ postal address apart from their call center and their Pune Office. The last ( most expensive) option would be to basically go for a new water purifier from a different company.

As a customer I just feel cheated . If anyone has any views on what more I could do to resolve this situation please let me know, I'd really appreciate the effort.

Thanks!

Dibyendu Das
Pashan, Pune

dearsir,
i have purchased a ro water purifier system from your direct sale office on 17th november 2009 for rs.9,990/- and had a one year warrenty period with free service. but within the warranty period i got problem with AC-DC Adapter and it was replaced by the service department. again i got the same problem on 6th december 2010 which is a great headach for me . when i contact the service people , they said you have to purchase a new one for rs.1250/- which made me more sad and irritation. my question is that i have spend around rs.10,000/-for a branded product and within few months again i was forced in a position to spend another 1250/- which is aburden for me.whether they should solve the problem by changing free of cost or they should repair it and put. i was verymuch worried of this problem past one month without any solution.

The Aquaguard Reviva was purchased in the month of November 2010 and installed in the third week of November 2010. Since installation, water leakage was observed from the unit body and it was also witnessed by the Service Engineer of Eureka Forbes. Since then, no one from the company has visited and arrested the leakage. We have lodged a complaint with the customer care but no result was obtained.

Again in the month of Dec.2010, the unit was tripping on short circuit. Complaint was put up with the customer care. No response from the company. Finally after 10 days, crew has come to check the problem and found out that stabilizer/transformer failed. They immediately left the place saying they will come in the next day and replace. The next day, no one has turned up. At last after five days, the crew landed to replace the failed transformer. It was immediately brought to the notice of the Sales Manager and it was very surprising to hear from his mouth that this is common factor with the unit.

The unit is still suffering with water leakage from the body.