Eureka Forbes Complaints & Reviews

I sent the mail below to the highest escalation point mentioned in http://www.eurekaforbes.com/ To "[protected]@gmail.com". No response from May 12th.

Hello,

I have purchased a 2 year service warranty from Platinum Services Pune for my auqa guard. On May 1st a service engineer came and serviced my filter. Once he left we realized that the filter was completely dirty, the pipe inside was not cleaned,...

Hi,

I had bought a RO water purifier from Eureka Forbes four months back. It stopped working all of a sudden couple of days back. I have raised a service complaint on 14th May 2011 (complaint#[protected] and was assured that their technician would visit my place in 2 working days however, today is 6th working day and no one has visited me so far. I have been calling customer care department thrice a day and customer care executives have the same reply everytime "we are working on you request and our technician will visit you by tomorrow". There is no form available in which a customer can escalate his complaint to a higher level if it not resolved with in the proposed turn-around time of 2 working days. Interestingly, if you call Eureka Forbes for a demo then their technician visits you the same day or atmost by next day because that demo can lead to possible sale. Instances like this show how Eureka Forbes is focused on its sales but when it comes to customer service they are nowhere. No focus on customer service at all.

MANUFACTURING DEFECT.ANTS/INSECTS GETTING INTO THE MACHINE.PRODUCING CONTAMINATED WATER.CREATING SERIOUS HEALTH PROBLEMS.GIVING VOMITTING SENSATION AFTER DRINKING WATER FROM THE MACHINE.

DESPITE HAVING WARRANTY SERVICE IS REFUSED BY THE COMPANY.COMPANY OFFICIALS BEHAVING VERY ARROGANTLY AND NOT INTERESTED IN SOLVING THE PROBLEM.

I am Ganesh A from Pune . I bought Aquagurd on March 2010. i got call from service center regarding replacement of candle in the machine on 5 May,2011. i have handover cheque to concern persone for new candle. at the time of installation person was replacing old candle in my auaguard machine. i have asked him that candle is not sealed and expiry date is not mentioned on candle. i was angy on him , he told me that service center manager told him to fix old candle.

These people are playing with our health we should we united againts monopoly of these company.

I have purchased Aqua Sure water filter from Raj Kitchens, Nalasopara (East), on 17/11/2009.

While purchasing the product we were told that the cartridge should be replaced after 1500 liter of filtration of the water, the capacity of the cartridge to purify the water is 1500 liter.

We were told to take care of the product by cleaning it every week for better result.

We are the family of 4 person 2 adult, 2 children our average consumption of water is less than 8 liter per day that means to purify 1500 liter it will take more than 6 months.

Now my complaint is while replacing a cartridge 8 months before I noticed that after 3 months the water stop filtering on complaining to the customer cell they asked me to show them the bill of purchase of the product, which I have not taken from the retailer so I kept mum but after that whenever I purchased the cartridge I used to take the bill.

on 28/02/2011 I again bought the cartridge this time again the water stop filtering after one and half month and again I complained to the customer cell this time again they asked for the bill, after seeing the bill the customer care executive said we are not responsible for the product you must not have taken proper care by cleaning the product. and did not replace me with another cartridge.

It is not financially possible for the middle income family to change the cartage every 2 months amounting to Rs 399/-

Hence I request the company to replace me with another cartridge and do the needful at the earliest and oblige.

I purchased the Aquagurad Reviva for my organisation on Dt. 27.04.11 and the given cheq. on the date of 30.04.11 and it is honoured. But the service people not attended to install the system.

Everyday I am calling to u r service person named Mr. Giri and he is keep on postponing to install the system. Since last 3 days he is not attending to my phone also. Since last 3 days I am contanting u r office, they r also post poning.

I never seen this type of service in my life. I am very unhappy with u r product service, i will not reconmend to any body.

Thanking you,

With regards,

Mohan
Karthikeya Dianostics
Srinivasa Chambers,
Opp. K.G.H. Out Gate,
Maharanipet,
Visakhapatnam.
Mob: [protected]

I have bought a Eureka Forbes Vacuum cleaner Trendy Steel a some time ago from Vijay Sales
The pipe (not spiral) has broken so I asked for a replacement. You said that you do not have it in stock but that you will send it as soon as you have it.
It has been a few months and either you still do not have it or you have not bothered to heed my request.
Either way you service is horrendous.
The day before yesterday I called 39883333 and spoke with Imran. He said he would forward my complaint and that I would receive a call.
Nothing happened.
I said I would put this note up on www.consumercomplaints.in within 2 days time if I do not hear from you. That is what I am going to do right now.
If I still do not hear from you I shall send this note to leading newspapers.
Disgusted customer
Shakun Kimatrai

Dear Sir,

I was staying in Kundara when I bought my aquaguard nova. I had sevice contract and service given was prompt. On September, 2009 I have shifted to Thevally, Kollam (A3, Vaidya Retreat II, Palace Nagar, Thevally, Kollam). After that I had my nova serviced only once and that also after posting a complaint exactly in this way. This is a break of service contract after making the payment. I cannot understand the difference between Kundara and Thevally in getting the service. Please make me know what i must do to get my nova serviced promptly.

WILSON

Mob: [protected], [protected]

email: [protected]@gmail.com

We Equip Engineers India Pvt Ltd, 706 Meadows, Sahar Plaza, J B Nagar, Andheri(E)- (Tel:[protected] have given a complaint for our Vaccume Cleaner to Eureka Forbes as on 28th Dec, 2010(compaint No:[protected]. Since the said date We are contacting them. After long time once Mr D'Souza came to our office and checked the vaccum cleaner and advised us that the motor of the machine should be changed but till date he has not done anything.

We request you to kindly take necessary action against the company Eureka Forbes.

Thanking you,

Equip Engineers India Pvt Ltd

I was using an Aquaguard Total RO purifier for more than a year now. Last week I shifted my residence, and for that I made a relocation request to Eureka Forbes on the 28th of April. The technician promptly came and uninstalled the unit. But after shifting we again had to call them for reinstalling, along with a request for a diverter valve, on the 30th. We were told a technician would be coming the same day, but nobody turned up. We had to call them repeatedly everyday, and finally one person came on the 4th morning. But he did not bring the valve, and so had to go back to get one. When he failed to return we had to call him again, and he said there was no stock of the diverter valve! Today is the 5th, and no trace of any technician yet...! What a great service from Eureka Forbes!

Vincent Moses Raja
[protected]
Chennai-600016

i m very fedup from your service center(sai soultion, 135,loknayak appt. sector-9, rohini).i have AMC..But then too they are not providing me good facility and their receptionist(Gitanjali Bhardwaj)doesn't know how to talk to customers.......she always talk to us in a very rude manner....i complaint the center to change sobonett s.v. part of my R.O. and after 2 mnths they replaced it wid the old one........i want u to take strick action against this........otherwise i have to go to consumer court....

To whomsoever it may concern

Sir we are living in haldwani city since last 10 years we are using eureka forbes aquaguard (nova) we usually call to authorised service dealer for any problem in the purifier but from last two years the staff of the agency or franchisee delaying unnecessary for rectifying the complaint and also misguided us and ask for unnecessary expenses like you have to pay this much amount of money for this part and all, they literally misguided us in public language this practice is called malpractice or deceptive practice so please take a note of my complaint
with regards

Abhishek agarwal
[protected]

I had bought a Eureka Forbes Water
Filter IVORY UV "Aquasure" from your company on
16th Dec 2009,(invoice no GFE-1644) Dealer name GUMAN Electronics
and since then it has broken down atleast 5 times. In Feb
2010 I had lodged 8-10 complaints at your Jaipur office, about
it, as a result of which some technician was sent to examine it.your team
has taken almost 10 days for reverting back. However,
it has broken down Again in Jun 2010. and no one has turned up since then
and the executives have been providing new complaint no.s
I spoke to dealer and finally
on 19th July 2010, I got an approval for changing the product and I took (Aquasure NANO RO)

Thereafter it worked smooth and in Jan 2011 it has broken down again which was repaired in couple of days. But in Apr 2011 it has again broken down atleast 3 times. Some technician came twice and repaired that machine for half hearten next day it broken down again and since 22 nd Apr 2011 I am regularly logging a complaint on customer care no: [protected] but no one is turning back, though they are providing me a new complaint number, a new commitment every time.
Complaint No's are as follow:
22nd Apr:84687277
25th Apr:[protected]
25th Apr:-[protected](my phone no)
26Th Apr:[protected]
and a TAT of 24 hrs alongwith. I would like to know what is the
turn around time target followed by your EFFICIENT & COMMITTED service
team. I have been doing regular follow-ups, but to no avail, everytime
I am told that my concern will be resolved int he next 24 hoursI
need to get it repaired/replaced at the earliest. Its disheartening to see such
an esteemed brand like yours misguiding customers just to meet their
sales targets.

my neighbor is using
a "Kent" water purifier, which does not demand anything
and is serving the family quite well, so why can't an equivalent brand
like Eureka Forbes do the same.


My father is going through Dialysis
and I have been advised by the doctor to maintain a dust free environment
in his room, Food and Water to avoid infection else the consequences
can be fatal. Last week due to the absence of Filtered water,
he was diagnosed
with infection, the treatment
of which is costing me Rs 10,000- 15,000 per week.

I demand that appropriate action be taken in the next 24 hours to address
my grievances, else I will be forced to go to the consumer forum for a
solution...


Can anyone please provide my any mail ID of Eureka forbs MD or CEO ??

I had purchased Aquaquard TOTAL SENSA SMP+ water purifier_EUREKA FORBES on[protected]. Warranty is applicable for 24 months . My problems are as follows:
1) Insects are found in water tank(in filtered water), Due to the improper designing of the water tank , insects get enough space to enter into the water tank). The water thus, becomes unsuitable for drinking.
2) This particular model is priced much higher(Rs. 17,900), then the regular models of RO for the additional feature o[censored]V treatment .And this function is not working since a long time due to the technicians fault.
3) Earlier the technicians used to come but soon they started ignoring our problems and there is
NO RESPONSE from their side.
4) Since, last eight months I've been regularly buying mineral water from the market as I have no other option.
I am extremely fed up of EUREKA FORBES , I have tried everything, phone calls, internet complains, requests...but all in vain.PLEASE HELP US

From
J.Mohan,
510/3,11th street,
South colony,
I.C.F,
Chennai.
To
Service Manager( Eureka Forbes Aquaguard),
Head Office,
T.Nagar,
Chennai.



Sir/madam,
On 9/8/2010, I bought aqua guard from Mr. Arul (salesman Anna Nagar). But he did not give the machine that came in courier and he took it and gave us old machine. The day from which we fixed the machine for 10days once the purifier does not work properly. So, I request you to give us new RO/Reviva machine. So that we does not have water for drinking. So, We want new Aqua Guard immediately please, My customer ID NO: [protected].

Thanking you,

Yours faithfully,
J.MOHAN

Hi

I had bought R02 last month. The first two days it was working fine and we proposed the same machine to my opposite flats also. They also purchased it.

After one week, water from my R02 flow got reduced and we called Eureka. After several calls, they came
and corrected it. But the water was not flowing fast as before.

Again with in one week, the same problem. We called Eureka, and they told ' Water pressure' is low. But when we checked, the water pressure was very good and the plumber told us it was the problem with the machine.

Now again i had called Eureka last week, and since last week after repeated calls still they are not visiting.

This is purely a new machine and its causing lots of problem.

My details are given below (Eureka no[protected]
My customer no - [protected]
My recent complaint no[protected]
My mobile no[protected], [protected], [protected]

I am planning to wait till this week end, if they are not responding..i will take the machine and throw at Eureka shop in Velacherry and come back.

Hi,

I booked a RO based water filter (Aquaguard Reviva). I had to pay 10,990/- in advance through cheque to place the order. I was told that the machine would be delivered the very next day. Next day neither did the machine did the machine nor any communication from Eureka Forbes. Next evening, when we still didn't hear from Eureka Forbes, I called up the customer service and I was told that the machine would be delivered that very evening. Guess what, the machine still did not come. In the night I called up the guy who had delivered a well rehearsed set of lies to cheat me of over 10k bucks and what I got was a couple of phone numbers (of so called Regional Manager & Area Sales Manager). But after trying to call them up for over half an hour, I realised that in Eureka Forbes they only believe in sales by going to any extent of lies. The next day, I have made several calls and what I was alwats told "bas ek ghante mein aa rahi hai machine". That never happened. I would like to beware prospective customers of this whol;e big fraud called Eureka Forbes. Go for it only if you want to know what nightmare is all about.
The name of the guy who sold me the machine is Rakesh from Dwarka. The guys (the sol called high level managers) Mr. L C Joshi and Mr. Ashok Debnath I don't believe in picking up phones. You would be left totally on your own.

HI ,

This is in regards to Aquaguard classic model . The circuit in this model fails now and then.
Is that the water will be harmful , if the circuit fails in this model .

Like, we obtain the water when the switch is green . But due to circuit failure it again goes to Red and the water flow stops.

So if we use the water until the light is green , will it be harmful or would it be having any acidic content?

Any response will be appreciated. Thanks.

This is a caution call for all residents of South Mumbai.
We were not at home when our maid was informed by security that the water filter person has come to check the water filter. Since this was a regular feature, the maid gave permission for the person to visit the house. This person entered our house and checked the filter and recommmended that, since the unit was old and not servicable anymore, we should opt for their replacement offer by paying a certain amount and left the brochure and estimate for replacement offer.
My wife then called me and asked my opinion regarding the same and gave me the name of the model offered so I could check on the net.
No such model existed for the brand we have at home.
This person came to our house under the pretext of checking our unit from the Brand Company whose filter we use. Not once did he say that he was representing Aquaguard. Only close scrutiny of the brochure made us aware that he was from Aquaguard, a water filter we do not own.

My complaint is that how can a person visit my residence and mislead us into thinking that he was from the company whose appliance we own.

Our water purifier of Classical make is under AMC with the EUREKA FORBES vide receipt number[protected] dated 29/7/2010 for three years and was due for servicing for the month of February 2011.No services has been provided by the vendor despite repeated calls to the vendor at B-6/9 Safdarjung Enclave New Delhi. Even a complaint number LS- 46 has been registered with their head office at phone number 30674952 on 7th April 2011 and further take up the issue with their higher officers Shri Ashwani Tripathi and Mr Dhir (owner of safdarjung acquaguard agency--[protected]) but to no avail. Kindly help me.