Eureka Forbes Complaints & Reviews

To whomsoever it may concern

Sir we are living in haldwani city since last 10 years we are using eureka forbes aquaguard (nova) we usually call to authorised service dealer for any problem in the purifier but from last two years the staff of the agency or franchisee delaying unnecessary for rectifying the complaint and also misguided us and ask for unnecessary expenses like you have to pay this much amount of money for this part and all, they literally misguided us in public language this practice is called malpractice or deceptive practice so please take a note of my complaint
with regards

Abhishek agarwal
[protected]

I had bought a Eureka Forbes Water
Filter IVORY UV "Aquasure" from your company on
16th Dec 2009,(invoice no GFE-1644) Dealer name GUMAN Electronics
and since then it has broken down atleast 5 times. In Feb
2010 I had lodged 8-10 complaints at your Jaipur office, about
it, as a result of which some technician was sent to examine it.your team
has taken almost 10 days for reverting back. However,
it has broken down Again in Jun 2010. and no one has turned up since then
and the executives have been providing new complaint no.s
I spoke to dealer and finally
on 19th July 2010, I got an approval for changing the product and I took (Aquasure NANO RO)

Thereafter it worked smooth and in Jan 2011 it has broken down again which was repaired in couple of days. But in Apr 2011 it has again broken down atleast 3 times. Some technician came twice and repaired that machine for half hearten next day it broken down again and since 22 nd Apr 2011 I am regularly logging a complaint on customer care no: [protected] but no one is turning back, though they are providing me a new complaint number, a new commitment every time.
Complaint No's are as follow:
22nd Apr:84687277
25th Apr:[protected]
25th Apr:-[protected](my phone no)
26Th Apr:[protected]
and a TAT of 24 hrs alongwith. I would like to know what is the
turn around time target followed by your EFFICIENT & COMMITTED service
team. I have been doing regular follow-ups, but to no avail, everytime
I am told that my concern will be resolved int he next 24 hoursI
need to get it repaired/replaced at the earliest. Its disheartening to see such
an esteemed brand like yours misguiding customers just to meet their
sales targets.

my neighbor is using
a "Kent" water purifier, which does not demand anything
and is serving the family quite well, so why can't an equivalent brand
like Eureka Forbes do the same.


My father is going through Dialysis
and I have been advised by the doctor to maintain a dust free environment
in his room, Food and Water to avoid infection else the consequences
can be fatal. Last week due to the absence of Filtered water,
he was diagnosed
with infection, the treatment
of which is costing me Rs 10,000- 15,000 per week.

I demand that appropriate action be taken in the next 24 hours to address
my grievances, else I will be forced to go to the consumer forum for a
solution...


Can anyone please provide my any mail ID of Eureka forbs MD or CEO ??

I had purchased Aquaquard TOTAL SENSA SMP+ water purifier_EUREKA FORBES on[protected]. Warranty is applicable for 24 months . My problems are as follows:
1) Insects are found in water tank(in filtered water), Due to the improper designing of the water tank , insects get enough space to enter into the water tank). The water thus, becomes unsuitable for drinking.
2) This particular model is priced much higher(Rs. 17,900), then the regular models of RO for the additional feature o[censored]V treatment .And this function is not working since a long time due to the technicians fault.
3) Earlier the technicians used to come but soon they started ignoring our problems and there is
NO RESPONSE from their side.
4) Since, last eight months I've been regularly buying mineral water from the market as I have no other option.
I am extremely fed up of EUREKA FORBES , I have tried everything, phone calls, internet complains, requests...but all in vain.PLEASE HELP US

From
J.Mohan,
510/3,11th street,
South colony,
I.C.F,
Chennai.
To
Service Manager( Eureka Forbes Aquaguard),
Head Office,
T.Nagar,
Chennai.



Sir/madam,
On 9/8/2010, I bought aqua guard from Mr. Arul (salesman Anna Nagar). But he did not give the machine that came in courier and he took it and gave us old machine. The day from which we fixed the machine for 10days once the purifier does not work properly. So, I request you to give us new RO/Reviva machine. So that we does not have water for drinking. So, We want new Aqua Guard immediately please, My customer ID NO: [protected].

Thanking you,

Yours faithfully,
J.MOHAN

Hi

I had bought R02 last month. The first two days it was working fine and we proposed the same machine to my opposite flats also. They also purchased it.

After one week, water from my R02 flow got reduced and we called Eureka. After several calls, they came
and corrected it. But the water was not flowing fast as before.

Again with in one week, the same problem. We called Eureka, and they told ' Water pressure' is low. But when we checked, the water pressure was very good and the plumber told us it was the problem with the machine.

Now again i had called Eureka last week, and since last week after repeated calls still they are not visiting.

This is purely a new machine and its causing lots of problem.

My details are given below (Eureka no[protected]
My customer no - [protected]
My recent complaint no[protected]
My mobile no[protected], [protected], [protected]

I am planning to wait till this week end, if they are not responding..i will take the machine and throw at Eureka shop in Velacherry and come back.

Hi,

I booked a RO based water filter (Aquaguard Reviva). I had to pay 10,990/- in advance through cheque to place the order. I was told that the machine would be delivered the very next day. Next day neither did the machine did the machine nor any communication from Eureka Forbes. Next evening, when we still didn't hear from Eureka Forbes, I called up the customer service and I was told that the machine would be delivered that very evening. Guess what, the machine still did not come. In the night I called up the guy who had delivered a well rehearsed set of lies to cheat me of over 10k bucks and what I got was a couple of phone numbers (of so called Regional Manager & Area Sales Manager). But after trying to call them up for over half an hour, I realised that in Eureka Forbes they only believe in sales by going to any extent of lies. The next day, I have made several calls and what I was alwats told "bas ek ghante mein aa rahi hai machine". That never happened. I would like to beware prospective customers of this whol;e big fraud called Eureka Forbes. Go for it only if you want to know what nightmare is all about.
The name of the guy who sold me the machine is Rakesh from Dwarka. The guys (the sol called high level managers) Mr. L C Joshi and Mr. Ashok Debnath I don't believe in picking up phones. You would be left totally on your own.

HI ,

This is in regards to Aquaguard classic model . The circuit in this model fails now and then.
Is that the water will be harmful , if the circuit fails in this model .

Like, we obtain the water when the switch is green . But due to circuit failure it again goes to Red and the water flow stops.

So if we use the water until the light is green , will it be harmful or would it be having any acidic content?

Any response will be appreciated. Thanks.

This is a caution call for all residents of South Mumbai.
We were not at home when our maid was informed by security that the water filter person has come to check the water filter. Since this was a regular feature, the maid gave permission for the person to visit the house. This person entered our house and checked the filter and recommmended that, since the unit was old and not servicable anymore, we should opt for their replacement offer by paying a certain amount and left the brochure and estimate for replacement offer.
My wife then called me and asked my opinion regarding the same and gave me the name of the model offered so I could check on the net.
No such model existed for the brand we have at home.
This person came to our house under the pretext of checking our unit from the Brand Company whose filter we use. Not once did he say that he was representing Aquaguard. Only close scrutiny of the brochure made us aware that he was from Aquaguard, a water filter we do not own.

My complaint is that how can a person visit my residence and mislead us into thinking that he was from the company whose appliance we own.

Our water purifier of Classical make is under AMC with the EUREKA FORBES vide receipt number[protected] dated 29/7/2010 for three years and was due for servicing for the month of February 2011.No services has been provided by the vendor despite repeated calls to the vendor at B-6/9 Safdarjung Enclave New Delhi. Even a complaint number LS- 46 has been registered with their head office at phone number 30674952 on 7th April 2011 and further take up the issue with their higher officers Shri Ashwani Tripathi and Mr Dhir (owner of safdarjung acquaguard agency--[protected]) but to no avail. Kindly help me.

I am using Aquaguard Reviva RO water purifier for last one and half yrs. In between there was little problem of membrane but the problem was sorted out by Technician then again its running properly. I have renewed my AMC in March first week. and its filter was to be changed at the time of renewal of AMC but the Technician Ashish told that it not available right now but he will bring next week and get it changed. I trusted him but ten days passed and he didnt came when i called him he always says that filters are not available.

I also talked to MR. Manoj who is stores incharge probably , he told be he will make available in two days not one and half months have passed but i have not got my filters changed.

We are using such unpurified water bacause filters are just exausted. my daughter is suffering from Gastro...whom to complaint ..whom to say ....Company has now got only name ...if they dont have filters for last one and half months ...they should not say they are on number one position.

Its a shame that in this compettitive market they dont have filters ....technician has time to come for payment of AMC but dont have filters.

Name - Poonam Singh

Address - C- 204 , Jayanti Nagari 2, Harihar Nagar, Besa , Nagpur

Mobile - [protected]

We have given a cheque for a new aqua guard on 7.4.11 in exchange of the old aqua guard. Mr. Vijay who received it promised to install the system in 2 days. It is yet to be done.

Let me know the status

I have bought Aquaguard Total Reviva Model water furifier at 3 month before. The out put water taste is not good, regarding this i gave complaint to customer care. All most 2 month over i didn't get any responce from service dep and the problem not yet solved. I don't know waht i want to do?. Can any one help me to short out this issue?. This is my contact number [protected].

During the last servicing the concerned representative of Eureka Forbes told that both the Candle & Carbon need to be replaced . So I had made an AMC (annual maintenance contract) with a promise that candle & carbon will be replaced within a week. The representative phone no.[protected] & Name is Samrat. I had issued a cheque in companies name. But nothing has been replaced & machine is not working properly.Despite of my repetitive calling the person is not answering my call. My strong advise to all person interested for buying Water filter - Please " Don't purchase Eureka Forbes product". My phone no.[protected].

I regret to inform you that I have purchased a Aquaguard Water Purifier Classic model on 15/02/2011 thinking that we will get purified water from KMC supplied water in Mukundapur Area. We have not getting proper purified water from the machine. So we have put a complaint on 14/03/2011 docket no. 84498818, nobody came to solve the problem. Then again raised a complaint on 15/03/2011 docket no 84500428, a service man came and told us this area with this machine “Aquaguard” Classic model will never give proper purity of water and the taste will also not be changed.
Now nobody from the Company Eureka Forbes is interested to rectify or replace or change the machine to get proper purified water.
You are therefore request to take necessary action at the earliest.

This is about Aquaguard sensa+ customer service from Eureka forbes. The person by name Vivek ([protected]) lands up at the door on a sunday morning to do a regular maintenance for the water filter without taking any prior appointment. When asked to come later in the evening, he came again and did the so called maintenance service. Till then the water purifier was working fine, Ten minutes after he left home, water started leaking from it profusely. When he was contacted, he said I have reached home and cannot come now, the next being a holiday in Karnataka, he said he can come only on Tuesday. It is extremely rude on the part of this company to send some one first without any appointment and taking customer granted and then doing a shoddy job of maintenance and again not fixing it up immediately. It is clearly the fault of Eureka Forbes and I had to suffer for their mistake.
This is actually the second time, the previous maintenance service did exactly this and I had to call him again to rectify the leak. This company never learns from their mistake and the attitude of their maintenance staff is horrible.

The Aquaguad with cooler having model AGCCP is defunct for last two months. The AMC has been given to the company i.e. M/S Eureka Forbes Ltd., Forest Park Bhubaneswar on 14.05.2010 vide contract receipt no CP[protected]. Despite repeated telephonic request the service provider is totaly reluctant to provide service as terms & condition. Hence it is requested to take initiative to repair the machine immediately in order to avaoid any further legal proceedings.

your immediate response is solicited.

Collector Cum Chairman
Sarva Siksha Abhiyan, DWCRA Bhawan
Angul, Orissa
Pin- 759122

i have bought a Water purifier(RO) from eureka forbes, and as per the sales representative Mr.Rajesh Tiwari([protected]) from eureka forbes , there was a Carrying Bag coming with the model Riviera (RO) , which i have not received yet , it has been more than 2 weeks i am calling him , but he is giving me many excuses now , and these eureka people are sending many other guys to my house claiming to be demo persons for eureka forbes vaccum cleaner department . I bought this purifier from eureka forbes for prompt service only , but i am not getting any respond to my requests and complaints . after i made my payment all of their commitments have been failed . i have asked them for a invoice , they said it will come by courier , 2 weeks not received any invoice also . please dont buy anything from eureka forbes if you want good service

I have a service contract with Eureka Forbes for my aquaguard. I have not been given the terms of the contract. But from what I remember I am entitled to a free candle replacement & change a of carbon twice a year. I called the service centre for the same & the technician claims he has replaced a candle during his first visit which he did not. There is no record with us every time they drop by. They keep the card with them & can manipulate the same which they seem to be doing

This product deficiency complaint was lodged by me as follows:


"The product (AQUAGUARD TOTAL REVIVA WATERPURIFIER) was purchased on 12.06.2010 from M/S. DARSHAN ENTERPRISES, AUTHORISED FRANCHISE, EUREKA FORBES LIMITED, MATIMANDAPA SAHI, PURI, ORISSA , PIN:-752001( PHONE NO. [protected] ) and is well within the guarantee period. During nine months of purchase, it has troubled me so much that in addition to two free servicing which I have already availed, I have paid for three SFilter candles as the service provider tells that those candles had gone out of order because of impure water received from bore-well source. All the three times, I had paid two hundred thirty rupees for each of the candles. Despite two times of free servicing and three times of S Filter change, the speed of water flow has not increased; rather it has started slowing down after every time of servicing, so much so that only nine to ten bottles of water is available to our family per day for drinking purpose only. Now, the service-provider tells me that there is inadequate pressure for water-flow at my residence, which I contradict with my simple logic that, at the time of purchase, about ten to twelve buckets of water were received daily, and now only about ten bottles. I find no solution to my query and am inconvenienced beyond manageable tolerance. During the past nine months , they have changed its capacitor and blower on two occasions admitting that the trouble I am confronted with has only one equal during their entire service period as only another customer is having the similar harrowing experience.

I hope I have reached you fully. I only request you to restore my confidence of about two decades o[censored]nflinching devotion and allegiance for your products, such as Aqua guard, Vacuum Cleaner during my stint as Bank High-end Executive. I am waiting for their response and outcome of my complaint will find coverage in my subsequent writings.”


This service deficiency complaint was lodged by me in the Aquaguard

website"http://www.eurekaforbes.com/Service_Request.aspx) dated 31.03.11 and the response received today is: "Thank you for the service request. We will get back to you shortly. Your web service request ticket no is: c807f14d81e7"

• My website:- www.ittech.cz.cc

Hi,
Eureka forbes executive Kishor Kadam ( M. [protected]) had asked for appointment to show demo of Vaccum Cleaner on 25-mar-2011. He was asked to come on weekend but he came home same day at 10:00 pm!! He did the demo and forced/tried to convince for buying the product. I asked him that I need time to think and will revert. Next day I got call from Eureka forbes and I told that for now I can't buy then.
On 27-mar-2011, Kishor Kadam again called in morning and insisted to buy the product and was forcing me to explain why I am not buying it.
During conversation he started yelling at me and used abusing words !!
I have complained to his boss Farukh Patel but not sure there would be any action again this.

It is shocking that Eurka forbes is training their executives do go to such an extent!!
And there is no provision on Eurka forbes website for complaints like this.

I feel bad that I have ordered Eurka Forbes Water Purifier few days back.

Regards,
Mahesh