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Eureka Forbes Complaints & Reviews

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Eureka Forbes reviews & complaints page 42

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A
Akshay Koli
Oct 7, 2021
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Aquaguard crystal nxt uv+

Address:Forbes & Company Limited, Forbes Building, Charanjit Rai Marg, Azad Maidan, Fort, Mumbai, Maharashtra 400001

Filter stopped working within 3 months of purchase and technician confirmed that the part of the product needs to be replaced which will cost me Rs.2000.
This is not acceptable where company has fitted in faulty parts which are stopped working withing few months and asking customers to pay for it?

Really not acceptable!...
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R
Rina Shetye
Oct 6, 2021
Oct 6, 2021
This thread was updated on Oct 6, 2021
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Complain about servicing for changing parts

I Rina Arun Shetye want complaint against Eureka Forbes beccause ; I have already contracted member of maintainance for Aquaguard ro. I have registered my complaint online on 13 sept 2021 & send two emails on customer care mail id. {1st on 25th sept 2021 & 2nd on 2nd october2021}.They have given me request no. [protected]. But still there is no responce from compony customer care....
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A
Ashish8810
Oct 6, 2021
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Aqua guard aqua sure

I have registered 1st complain to Eureka Forbes customer care on august 16th after that I called them more than 4 times but no one has come to fix the problem
They have pet line saying our techinician will visit as soon as possible but no resolution till date
Complain number [protected]...
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K
kumar.ashwani
from Begusarai, Bihar
Oct 6, 2021
Oct 26, 2021
This thread was updated on Oct 26, 2021
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Gross Negligence from Brand to repair/replace the defective product

Address:Corporate Office B1B2 701 7th Floor Marathon Innova Marathon NextGen Off Ganpatrao Kadam Marg Lower Parel Mumbai 400 013 IndiaTel 91 2248821700 626018

Hello,
I am literally very upset with the Eureka Forbes after sales service. I had bought the RO from amazon.in on 11th July 2021, and the product got defective just within 2 months.I reported the malfunctioning issue with Customer team on 22nd September, 2021. The technician who came for inspection reported that PCB has become defective. As PCB is very important component of any product and on this I requested the brand to instead...
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S
Som k
Oct 5, 2021
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Gift Not Received

Renewed AMC for 02 years online by paying full amount. 02 months passed gift not received.
After complaining to Eureka Forbes Customer Care received mail that gift has been handed over to dispatch team. But not yet received courier details or the gift.

TOTAL FRAUD. KINDLY DO NOT GET LURED INTO THIS SCAM....
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B
bhaskar velamuri
Oct 5, 2021
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Aqua Guard AMC refund

Website:www.eurekaforbes.com

I have taken AMC on 28th september and Paid 5900 rupees. I have created service ticket and attended the person 30th and charge adapter is not working and they are telling it will not cover electrical items need to to pay 1600 rupees for the item.

I have raised ticket#[protected] for the AMC refund request and till now no one contacted me and not received my AMC amount back.

MY Details:
Bhaskar velamuri...
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A
adilarham
Oct 5, 2021
Oct 19, 2021
This thread was updated on Oct 19, 2021
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Regarding complaint against your distributor/service provider

Address:H.No. 31 Rajiv Nagar NRI Colony Kohefiza Bhopal Moba. 9826010637, 8839037554

Sir
I am very sorry to inform you that your product which is recognized for its services and quality but in my case I am very disappointed with your product as well as your seller and service provider appointed by you in Bhopal. They have also disappointed me a lot.
Sir I purchased from Mangalam Store situated at 1, Press Complex Zone-1, M.P. Nagar, Bhopal (M.P.) whose phone no.[protected], 4040008 vide product no. 11028-EUREKA...
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M
Maad Shai
Oct 5, 2021
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KordFree Vacuum Quality

Website:www.eurekaforbes.com

Purchased a KordFree Vacuum ( at ₹18, 000/-) as a Suggestion from Eureka Forbes Salesman as we have Wall to Wall Carpet in the house.
The QUALITY of the Vacuum was so Bad, within 45 days of Purchase, the Handle broke at the joint, Filter ( which was written as Washable but the customer care person debated that it isn’t) spoiled and couldn’t create proper suction, Tyre or Roller fell off. After debating with a very unprofessional,...
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N
Neha Jiwnani
Oct 4, 2021
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Sales Person spoiling the machine

Address:Santacruz

Your sales person Mr. Harsha, Mobile Number - [protected] had called and said he is from customer service yesterday 03.10.2021 at 11.02am.

When he came for the visit he spoilt my machine. There was water leakage and the mother board circuit got spoilt.

This is the second time a sales person has called and come saying he has come for service and spoilt my machine intentionally.

Request your company...
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R
rahulsam94
from Bengaluru, Karnataka
Oct 3, 2021
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Not able to cancel my purchase of aquaguard purifier and euroclean floor vacuum cleaner

Hello,

@EurekaForbes
I have been unable to get an update on my refund requests for Aquaguard water purifier and Euroclean vacuum cleaner even after multiple follow ups. My service request numbers are [protected] and [protected]. My escalation numbers are [protected] and [protected]. I need an update on this as soon as possible. Thank you....
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P
parashar97
from Pathsala, Assam
Oct 3, 2021
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Aquaguard aquasure delight water purifier not working.

Address:pathsala ,santipur

When i switch on my purifier only red light glows and its not working at all. The pump doesn't start ....
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T
tshakthipradeep
Oct 3, 2021
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Suspecting Fake Servicing by Fake Eureka Forbes Technician

Our Eureka Forbes water purifier was barely used since Dec 2020. On 15 Aug 2021 water purifier stopped working completely. I informed a Eureka Forbes technician who had services our water purifier earlier.

He reached our premise on 16 Aug 2021, checked the water purifier and said that the filter needs replacement and also said that AMC had expired which I had to renew. since the water purifier had stopped working, I agreed...
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P
Praveen Guleria
Oct 2, 2021
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Delayed Installation

Address:Jalandhar

We have got registered for installation of Aquaguard Regal at 5.24 PM when I got the satisfaction code also for the service engineer. I was called at 7 PM and informed that I have just registered for the installation. She is now denying the installation for 2 days as its Saturday today. We earlier has Aquaguard Aquasure Nano. And its completely choked. We don't have water for drinking at home. And we are family of 6 including 2 kids. This...
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S
Shashi Kant Dalmia
from Kolkata, West Bengal
Oct 2, 2021
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annual maintenance charge taken but service not provided

Dear Sir

This is to bring to your notice that my Annual Maintenance was due during lockdown period in April 2020. I had receive a message that due to lockdown services which was not done shall be done thereafter as and when lockdown eases. However unlock started gradually since July 2020 and thereafter it became normal. Nobody came for services. During October 2020, when my AMC was renewable then a person from the Comapny came...
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J
Jitendra0707
from Lucknow, Uttar Pradesh
Oct 2, 2021
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Vacuum cleaner not working!!

Address:Block -C ,Shiv residency TC Nagar khatipura, Lions lane kahtipura, Ilaka resort khirni phatak

Please replace the motor it's not working my product is in under warranty. Please repair or replace asap??!!...
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R
Ramnath Jadhav
from NASHIK, Maharashtra
Oct 1, 2021
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Dr Aquaguard model Magna RO+ UV+

Sir
I am a Eureka forbes customer, having customer code [protected]. I have purchased Dr Aquaguard model Magna RO+ UV+. on Sep 2015.
Since then I have made AMC with you and renewed regularly.
As there was a problem in machine and it stopped working on 19 Sep 2021, I lodged a service request on the same date. (Request No. [protected] )
Accordingly your engineer visited on 21st Sep 21., and told that a part is damaged...
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varavivek
from Hyderabad, Andhra Pradesh
Oct 1, 2021
Oct 1, 2021
This thread was updated on Oct 1, 2021
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Defective filters and no service even after complaining to ceo

Address:Manikonda, hyderabad

I had purchased an Aquaguard from EF and as par of regular annual maintenance Service person asked to change filters and charged Rs5800 on (Jul-20).
During the month of March '21, filter stopped working and I had raised a complaint. Service person said filters got exhausted so they needs to be replaced. Said filters needs to be replaced after every 6000 Liters (Usage
of approx 16.5Ltr per day), As it was pandemic I was...
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N
Nilabhra
Sep 30, 2021
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Service/Repair Request - 2022289945 - No response

I had raised below service request with Eureka Forbes but they are not fixing the issue even after multiple followups

Hi,

During the last scheduled aquaguard service your service agent had identified that the back panel is broken and therefore I was advised to raise a repair/replacement request with you and I did the same last month on 24th Aug (Screenshot attached for the same).

I have been chasing...
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V
Vijayanand Gundimeda
from Bengaluru, Karnataka
Sep 29, 2021
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Aquaguard not working after cleaning

Address:flat no 123, eternity ecstasy,yelenahalli,begur road,begur,bangalore -560068

We requested for aquaguard general cleaning. And service guy came and cleaned and after that aquaguard is leaking and red light is coming. It is not working. And the service guy is shouting at us and abusing us. This is not acceptable from such company. need immediate attention as we don't have water to drink now for kid....
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G
girishpd
Sep 29, 2021
Sep 29, 2021
This thread was updated on Sep 29, 2021
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Service support for Water Purifier Aqaflow

I have purchased AMC for my water purifier from this company on 15th September and immediately registered a service request for maintenance. 15 days have passed but no one has visited or have called us to provide service.

I have called them numerous times, sent emails but the only thing I get back is just assurance.

The service request number is [protected] and service contract number is [protected]...
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