Eureka Forbes Complaints & Reviews

Hello,

@EurekaForbes
I have been unable to get an update on my refund requests for Aquaguard water purifier and Euroclean vacuum cleaner even after multiple follow ups. My service request numbers are [protected] and [protected]. My escalation numbers are [protected] and [protected]. I need an update on this as soon as possible. Thank you....

When i switch on my purifier only red light glows and its not working at all. The pump doesn't start ....

Our Eureka Forbes water purifier was barely used since Dec 2020. On 15 Aug 2021 water purifier stopped working completely. I informed a Eureka Forbes technician who had services our water purifier earlier.

He reached our premise on 16 Aug 2021, checked the water purifier and said that the filter needs replacement and also said that AMC had expired which I had to renew. since the water purifier had stopped working, I agreed...

We have got registered for installation of Aquaguard Regal at 5.24 PM when I got the satisfaction code also for the service engineer. I was called at 7 PM and informed that I have just registered for the installation. She is now denying the installation for 2 days as its Saturday today. We earlier has Aquaguard Aquasure Nano. And its completely choked. We don't have water for drinking at home. And we are family of 6 including 2 kids. This...

Dear Sir

This is to bring to your notice that my Annual Maintenance was due during lockdown period in April 2020. I had receive a message that due to lockdown services which was not done shall be done thereafter as and when lockdown eases. However unlock started gradually since July 2020 and thereafter it became normal. Nobody came for services. During October 2020, when my AMC was renewable then a person from the Comapny came...

Please replace the motor it's not working my product is in under warranty. Please repair or replace asap??!!...

Sir
I am a Eureka forbes customer, having customer code [protected]. I have purchased Dr Aquaguard model Magna RO+ UV+. on Sep 2015.
Since then I have made AMC with you and renewed regularly.
As there was a problem in machine and it stopped working on 19 Sep 2021, I lodged a service request on the same date. (Request No. [protected] )
Accordingly your engineer visited on 21st Sep 21., and told that a part is damaged...

I had purchased an Aquaguard from EF and as par of regular annual maintenance Service person asked to change filters and charged Rs5800 on (Jul-20).
During the month of March '21, filter stopped working and I had raised a complaint. Service person said filters got exhausted so they needs to be replaced. Said filters needs to be replaced after every 6000 Liters (Usage
of approx 16.5Ltr per day), As it was pandemic I was...

I had raised below service request with Eureka Forbes but they are not fixing the issue even after multiple followups

Hi,

During the last scheduled aquaguard service your service agent had identified that the back panel is broken and therefore I was advised to raise a repair/replacement request with you and I did the same last month on 24th Aug (Screenshot attached for the same).

I have been chasing...

We requested for aquaguard general cleaning. And service guy came and cleaned and after that aquaguard is leaking and red light is coming. It is not working. And the service guy is shouting at us and abusing us. This is not acceptable from such company. need immediate attention as we don't have water to drink now for kid....

I have purchased AMC for my water purifier from this company on 15th September and immediately registered a service request for maintenance. 15 days have passed but no one has visited or have called us to provide service.

I have called them numerous times, sent emails but the only thing I get back is just assurance.

The service request number is [protected] and service contract number is [protected]...

(CUSTOMER ID NO. [protected])

Sir,
I had made AMC for 3 years on 21/08/2021 of my AG COMPACT water purifier machine with Rs. 5550/-. Your officials convinced me to renew AMC for 3 years, and for that company will provide gift to the customers with a link in my mobile number. but till date no assured gift had reached in my residence.

please sent the "assured gift link" in my mail ID (pkg.[protected]@gmail.com)...

Ever since i brought the product ( Aquasure Amaze RO+UV+UF+MTDS)
Product Serial No: [protected]
purchased on 2nd Jan
Last Compliant Number : [protected]
There has been problems i have had around 4-5 services done this product by the company. All the time service team fixes one they is something new that breaks down. recently i have raised 3 services all of which was related to unit stopped working entirely.br...

Aparna Enterprises has always made the false commitment and making customers fool, 3 months back someone came from Aparna Enterprises Gurgaon and he changed my filters in Rs 2000 and after three months again some came from the same frenchise and said u need to take amc ofRs 5100, and finally after changing the filters he took away all the filters also although all the filters were changed 3 months back, motar was also not new and changed...

I purchased a vaccume cleaner but it's not working it's motor dead after we use first time please resolve this issue....

Water is flowing out and machine getting sound.

Please solve it asap and take it High priority...

We had submitted a request to repair our Eureka Forbes Vacuum cleaner. A Eureka forbes employee/engineer came to check the vacuum cleaner and said that something is wrong with the Power switch of the vacuum cleaner. It has been 3-4 months and instead of following up on our request he had left the vacuum cleaner open (screws and sections) and never returned to repair it or bring the new switch....

Recently, a problem occurred for our vacuum cleaner and we went to give it for service at the Eureka Forbes office in Shillong. It had been two weeks since we went to give it there and they did not provide any updates on our product. Later on, we had to go to the office ourselves and they said they were done with it then and will deliver it by tomorrow. The next day, they decided not to deliver it themselves and asked us to go and take it...

I have booked a service for two years for aquaguard magna worth of rs.11450 and a free gift was assured to be sent to me within a few days as I had received an sms stating to select the gift send through link.but am waiting for a long time but they did not send me the gift.Worst service from your end and fake promises made to me.you should be ashamed for being a non customer centric company.And soon other companies will take up the position...

I had purchased this water purifier last year..
It started troubling in just 3 4 months of instalation.. I complaint to customer care they came and said need service and you have to pay. I asked the same is in warranty but they force to pay.. I paid 5500 on January 21 for AmC while the machine is still in warranty they repaired and said if any problem or consumable need to change you dont have to pay any thing for next one year.. From...