Eureka Forbes Complaints & Reviews

1) I purchased the Aquagaurd - Advance Active copper water purifier from retailer on[protected]. Bill copy attached here which clearly mentions 1 year warranty.
2) Initially Service Team team denied responsibility for installation justifying area is not covered under their territory.
3) On[protected], observed a water leakage problem from filter. We logged a complaint with Eureka Forbes, no. is [protected] for the same.
Service person called & informed us that all services will be chargeable as machine is not under Warranty. However they never queried for Registered mobile number. We were surprised to know that even after showing Original bill copy also, Service provider denied warranty for the machine. As the retailer has not updated the backend end warranty details to Eureka Forbes they can not provide me services.
4) As the situation was critical with 2 months baby in my house I requested him to to help me with advance AMC purchase and get the purifier back to work. Provider confirmed that other than filter everything would be covered under warranty. However, next day engineer says PCB will not be covered under 1 yr. Warranty and you need to buy 2 year warranty for the same which was another surprise and contradictory statement from previous commitment.
5) On sharing RMN number which is different from the number used to file complaint they confirmed that system is under warranty and everything other than filter would be covered however Service team is trying to enforce the AMC against the filter cost which is purely for commercial benefit and not addressing the solution.
6) On Tuesday morning Engineer replaced the filter and identified the PCB is faulty due to water leakage.
6) Its being more than a week that still PCB is awaited and for drinking and cooking water I have to be dependent on other water resources.

This is Sravani Boddepalli sending a mail on behalf of the customer Boddepalli Krishna Rao whose registered mobile number is [protected] and the customer ID is[protected]. In this mail we would like to send a Complaint on the service provided my the Eureka Forbes team-water purifier in kakinda -Andhra Pradesh.I sent a complaint mail to [protected]@eurekaforbes.com on March 17, 2022 but didn't receive any response from the team. From about a month we are trying to contact the service person name Srinivas([protected])- kakinda, who usually visit and contact us for our renewal process-water purifier which is generally done with in the regular intervals of time.But now as our water purifier is not working and in this pandemic which is very mandatory for every family.We are trying to contact him continuously but we didn't receive any response from him which is very worse and unexpected part from the Eureka Forbes Team. So I inform this to you to take a very urgent and serious action for this complaint on this matter and visit our address immediately for the customer service

Boddepalli Krishna Rao
Contact no:[protected]

I had purchased a Dr. Aquaguard classic + Hot water filter on 15th June 2020.
Customer ID [protected], serial no [protected]
Component ID[protected]

I had given a request for repair but servicing not yet done so again I raised the complaint today on 27.03.2022

Now the machine is not working properly.

Request you to kindly look into the matter ASAP.

Water drainage continuous flowing last five days

Draneg water continuous flowing

I made a request of eureka about non working of my Maxima RO+UV+MTDS. When technician came first time he just guessed the problem without opening it and started marketing of selling filter worth of rs. 6650.
When second time technician come he told sensor is not working and lastly after four visit he confirmed moter had problem. He left my RO machine dismantled. Then he assured me he would come next day and resolved the problem. He didn't come. Now it has been more than 10 days but my problem remained unsolved though it is in warranty period. I have the worst experience with this EUREKA. don't buy any product of this company. It is looting innocent people.

Bought new 2 units Aquaguard RO. Red light blinking in one unit since 4th November. No service provided till now. Now on 24th March, they are asking for 4000rs even under warranty period.

Please help.

This is with references to caption service request number no one has turned up so far while the request was raised on 15th of March 2022.

Further escalation was made through [protected] on 20th March but went in vain.

Further escalation was made [protected] but no has bothered to revert.

It all started when the engineer who come for regular service of Aquaguard and post service we have observed there was no water was coming to purifier then immediately it was bring to his notice but thereafter only thing which we are doing chasing you people for solution.

Very poor services from Aquaguard .

There is no TAT for service solution surprise ?

Worst service provided. Employee who come for service acquaguard will demand to pay money of ₹3000 in which to service as we have warranty to claim. I have recorded all the spoken words for repair excecutive who had come for normal checkup of our acquaguard along within photo. Even he tells why u purchase in shop not in online that’s why we will not consider warranty. So regarding this proof i am filling a complaint about Eureka Forbes in all TV channels & Police complaint for further action.

Dear customers kindly never buy any product in Eureka Forbes as they cheat the consumers to pay money & not for proper maintenance of product.

Hello,
I have taken Eureka Forbes Ac on 21 June 2020

It was very good in warranty period and after warranty this gone worst.

Recently on 16th March i have raised a complaint that my AC is not cooling and taken Complaint No.

since 17 march I am continue following This Company Customer care but no response. Putted on twitter, facebook but only DM DM msg.

on Sunday 2 peoples...

Srikanth Batni

I bought a Eureka Forbes Water Purifier Model Code Prime UV and HSN/SAC Coed 84212190 on 17-Nov-2021 of Rs. 4300.

On 25-Feb-2022 an executive named Santosh from Eureka Forbes visited my premises saying that its a free service visit from the company for maintenance of water purifier, so we allowed him to do the servicing of the water purifier which was my biggest mistake of my life for trusting...

Eureka Forbes sold us 3 years AMC with a committed gift option on buying and we procured the same. But now its been more than 2 months, we are following for claiming the gift but we recieve their auto responders with apologies and no futher manual intervention. We contact to their all email ID;s and chat and toll free number but each time we just get reference number.

We are now forced to lodge a complaint in consumer court as they are not refunding the AMC amount.

I have been patronising Aqua Guard water filter since 1997. In August 2021 I contacted your call centre through WhatsApp for a product upgrade demo. The call centre sent one Somnath Chatterjee along with Kaushik Banerjee to my residence. Both said they were from the Ajoy Nagar office of Eureka Forbes. After I paid them for a new water purifier, they handed me a handwritten 'invoice' for the purchase. The handwritten bill is attached for your...

Aqua guard filter complaint

I have by Aqua guard model blaze since three months. In my filter the source of water has been stopped. And we have complaint to the main company which is Eureka Forbes but then also are complaint has not yet solve. How many times should I complaint ? so that you will solve are complaint seen we have complained from that day the phone calls are just coming but non of them are solving our issue three months have complained technician have came and done there work but then also our problem has been not solve. So what shall we do ? shall we through the Filter through in to the Dustbin ? are money has been wasted in this so pl refund are money because we don’t have trust on you. And I you don’t want to refund are money then take back your Filter for Free, we will give you traveling charges.

I lodged a complaint for my RO regarding no water coming. Service person visited and told me to change the Adaptor and Solenoids to change and price for the same will be Rs. 1850+ 800= 2650. I agreed for the same and he kept out 1 Adaptor and 1 Solenoids which was loose and used or reconditioned. I asked him to give company packed intact pc. But he denied telling we are getting loose only. I contacted customer care, and I was told that there should be company unpacking or logo on the spare. Soon after that service person called the company and I don't know what was told by him. Madam from company called me back informed that whatever service person carrying is original. I denied to take from him and commits him to come tomorrow I will purchase from the market. The same item I got from market in price of Rs. 250+ 150= Rs. 400 only and the quality was excellent. Other day the same was repaired by me paying Rs. 200 as service charge.
Earlier too I have a very Bad experience when I changed all filters supplied was duplicate by their authorised service agent.

Gift coupon no 7K1RHNYUZ1 await procedure for redeemption. Help line not able to provide a resolution.

I have Eureka Forbes water purifier (model Compact plus) . I took AMC for water purifier for tow years (02) which is still valid upto 2022.
Since last more then three months i made several complaint regarding malfunctioning of water purifier ( No water flow) to customer care and i received several call from Eureka Forbes regarding status of complain. But since last three months no technician from Eureka Forbes visited for rectifying the complain.
Due to malfunctioning of water purifier, we are force to purchase the water bottle for drinking purpose after having AMC of the machine.
It is very poor service and harassment to customer.
i request to Consumer forums to take necessary action against the Eureka Forbes and resolve the issue.

Hi, I have booked Eureka Forbes Genesis select + model online on 11th March 2022 invoice no. 835925. It is delivered on 14th March 2022 in the evening at 4:30 Pm.

When we tried checking the equipment/ device it has got totally scratches on it as if someone has used and given it to use with some side panels panel.

Would request to return and issue a fresh piece.

Thanks & Regards,
Mukesh Maharana

Eureka took money from on malfunctioned Product (Aqua guard water purifier Aura) at Aug/Sep'21

And top of it, Eureka took additional money - saying filters are not working and doesn't cover under warranty. Though the purifier was having issues from day one which their hided during the installation.

Even after changing filters purifier didn't work.

Been chasing from months. No proper response, always says "we are working on it."

They took the purifier to their warehouse/lab months back and still No updates on status what's happening.

I have been chasing for product replacement or refund of all money including additional amount took for filters(where product its is having problem). But Eureka is NOT committed in solving customer issues but they are looting money for malfunctioned and failure product.

Registered mail address : mahesh.[protected]@gmail.com

Frustrating experience from known brand "Eureka Forbes, Chennai". Played unethical selling gimmicks, sales team promised same day installation and collected full amount but delayed delivery by almost a week. After many follow ups with sales and customer service, got a 6 month old manufactured product. Again started fighting with sales and customer services, making 5-6 calls daily. Out of frustration, sent email to return the product. Sales person started playing tricks, he said trying to get approval for 2022 product but that was going on for a while. Escalated to [protected]@eurekaforbes.co.in but a simple ticket was created and no prompt action was taken. Its better to work with local team rather than escalating to top management as they don't have actual control on anything. Eureka website says 30 days money back guarantee but they are not helping customers to return the product. That is a fake advertisement. Finally got a 2022 product after 3 weeks of struggle but not sure how long will take for installation. i don't have an option to get money back as no one talks about it, only option is to get the product installed. Customers kindly be aware.