Eureka Forbes Complaints & Reviews

I am under AMC for the past few years for my Dr, .Genus water purifier. We are two senior citizens and our annual consumption is less than 3000 litres. This year the Mineral cartridge replaced under AMC worked for about 8 months and the level has gone to 5 ( maximum) even when the water use was less than 3000 litres. I had asked the technician to replace the mineral catridge, but he refused eventhough it is a consumable item and was supposed to work for 6000 litres. May be it is a recycled catridge. I have been complaining to Deepa at customer care for the past one month but no action was taken. There has to be a way of redressal. They are waiting for AMC to be over by May 31st, 2022 so that they ask me to pay AMC again. I had been drinking unsafe water for the past one and half months. If anything happens to our health, I would hold Eureka Forbes responsible. I fail to understand why no redressal mechanism or Ombudisman is not fixed by Government for water purifiers. DOES THE COMPANY GIVE A CERTIFICATE AND MEASURE THE ACTUAL WATER USE AND PERFORMANCE OF THE MINERAL CATRIDGE FOR 6000 LITRES? Dr.Y.S.RAMAKRISHNA Cust.Code: [protected] Contract No. [protected]

We have raised multiple complaints for water filter servicing and change of filter. The service engineers do not turn up but ask for OTP and close the ticket promising to come the other day.

New Complaint raised
CM[protected]

We have been a old customer of Eureka Forbes since 1990 and always loyal to this brand but we have been cheated by one of your sales person " Raju Rajak 09002414" when we planned to replaced the old water purifier against new ones dated 29.08.2020. Since we purchased the new machine Dr Aquaguard Nrich HD UV we have been going through night. The salesman mislead us with fake information and sold this faulty machine to us which is not at all compatible to our place and often broken down since every month we installed it, just to fulfilled own monthly target how someone trapped the customer that we have learnt from a big brand like yours.
We are now totally pissed off and planning to go legally and thought of complaining last time in hope of good resolution.
Customer details: [protected]
Invoice number:I[protected]
Order no. [protected]

I purchased the afore said vacuum cleaner through you on16/10/2021. Invoice no: TN-MAA[protected].Hardly we have used the equipment. May be a couple of times. On 03/05/2022 when I started using it started emitting burning smell and electric sparks . On 04/05/2022 I contacted the company’s service center and raised a complaint . They are simply calling me and assuring me that machanic will visit and set right. It’s almost one month since I made complaint. I am really fed up with the company and their very bad service. I regret very much for purchasing the said product. I request you to either get the machine repaired or replaced with new one. If not possible refund the amount.

I requested for AMC renewal on my Acquguard Reviva (Bangalore - 75). The technician named Ganesh visited on 16th May and did the necessary service and I paid for 2 years AMC.

When i asked for receipt, he mentioned its generated online and will be sent through email within 24 hours.

Till date, I have not received it. Your CC number[protected] is not reachable, i tried many many times. Also Mr Ganesh is not responding.

It is my right to have the money receipt and AMC certificate. If you do not resolve it soon, I will go to consumer court.

Thanks,
Shailesh Kumar
( Customer Id: [protected])

I have opened service request to repair my AquaGuard somewhere 14th May 2022. But request has been attended on on 20th May and they said they need to replace PCB and come back next day. Next day they came and replaced PCB. But it didn't work and they said they need to replace some switches. They didn't turn up since. ALso they (technician) are not responding to the call.

We are facing lot of difficulties with out Aquaguard and we are depending on our neighbor for water.

Could you please help me to escalate this request to next level and get the things done at the earliest.

Thank you
Girish Pervodi

Sir,
It is apprised that i have purchased Eureka Forbes AquaSure from Aquaguard Delight RO+UV+MTDS water purifier from Amazon and got delivery for the same on dt. 21.05.2022. I have called your customer and scheduled the appointment for 22.05.2022 at 1600 hours. But till now no technician from your company contacted me. So, it is requested to you to make early installation of the purifier.

Name: Bhupesh Kumar Mohal
Add: #44, SST Nagar, Rajpura Road, Patiala, Punjab-147001
Mb. [protected]

This Feedback or Complaint is not about the Product. This is About Behaviour and Irresponsible things.

I have bought Eureka Forbes Water Purifier on 15th May. And I have received delivery on 20th May. Sales Team have not coordinated very well, even they haven’t replied me for my issue. Service and sales is really Dispointed me.

Still Installation not done yet (21st May).

Please provide me a new AC remort control devise, because the previous Ac remort control dose not work.
So kindly see the matter and solve the problem.

I bought a water softener from eureka forbes on March 16. After facing lots of issues regarding the installation, it was finally installed by march 29 or 30. After that we started facing the problem of water being extra soft. I checked the hardness was reduced to 10-15. So I called the person who installed it, he didn't come and just asked me to adjust the power. I waited for some time, but it didn't work. I tried calling him again and even...

Hi,

My registered mobile number [protected]

I bought an Aquaguard Regal RO+MTDS+UV+UF+ ALKALINE 2 weeks back.

But it started leaking water.

Please send a service agent for rectify the problem.

Bad smell in water

I have purchased wet and dry vacuum cleaner on 30th July 2021. It stopped working frequently and they are not providing proper service. I have to give reminder again and again. They don’t give proper justification and service even if said product is under warranty period. They sold me defective product.

Hello Team,

I've been a customer with Eureka Forbes since 2010 and have purchased 3 water purifiers till now worth of 35, 000/- rupees.

Recently I have purchased "Aquaguard enrich RO water purifier" worth of 20, 000/- rupees and while purchasing this product the sales executive from Eureka forbes team promised me of giving coupons worth of Rupees 5000/- which can be utilized for replacing purifier candles and free servicing for next 2 years.

Its been six months that I have purchased this product and have not received the coupons as promised by the executive and whenever am calling the sales agent he is not responding to my calls and behaving very rude with me.

I have registered two complaints with Eureka forbes customer care team and have not received any response from them.

Below are the complaint numbers registered with Eureka Forbes team.

[protected]
[protected]

Sales Executive Name : Joseph
His Contact numbers :[protected] and [protected]

Order Date12/17/2021
Order No: [protected]

My Contact number is : [protected].

I want to cancel this product and get a refund as promise has not been fulfilled for a loyal customer.

Regards,
Sandeep J.

Hi,

I had bought Aquaguard Purifier on 7th May..The person said it would be installed on 3rd may..I had called the helpdesk 4 times till now..Still I gavent got a call for installation. I got a installation feedback message although i never got it installed.

Service #[protected]
I got a call from a eureka Forbes technician regarding a free service for the water purifier. Even though I initially declined, the technician told me it's free and useful for the purifier. The technician was not wearing any uniform or carrying an ID when he arrived. When I asked for one he showed me a service request on his phone instead. He was here for 20 minutes, and after he left the water purifier started to overflow, and now has stopped working all together. This was 3 days back. Even after multiple calls to the customer service, no one has resolved the issue till now. Why service a machine if you don't have the parts for it? This is a scam. Local recognized service franchises send unskilled technician for easy revenue generation. Extremely disappointed with this racket.

Hi,
I complained on 8th complain number [protected]. No services received inspite of sending several emails and call.
Only going round and round. Still no one bothered ombudsman doesn't pick phone.
No after sales service. Purchasing water as my RO has stopped working

Regards
Navin Verma
[protected]/[protected]

I am going to complaint on customer service, it's very bad 3 days back I complaint on my new installation, but still no response even I called 3 times Till today, This is the way your company Treat customer's I'm fedup with ur product response, by tomorrow morning if I won't get installation and free service, I ll dismiss ur product and I ll share my feedback to my neighbour's and friends how I faced issue from your end

Dear Sir,

I am sorry to say that very bad services and i am going publish the same in Eureka Forbes home page.

I don't think the mail what i sent to you is impactable. But still i will write to you and same mail i will publish is home page let people see before buying Eureka Forbes products.

After escalating to you the technician visited on 3rd of May 2022 that means No use of escalation to YOU. Anyway he visited and replaced the filter and than he said mother board not working and needs to replaced. before changing filter indication light was blinking and after changing the filter also indication light is blinking that means it was not a problem with filter and it was a problem with mother board still filter charged and went.
post that technician said he will get the mother board and replace.

till now not done and i called your call center( Banupriya Call Center and Mala Team Leader) they made me to wait 31 minutes and alter on they said it will be resolved in 2 to 3 days.

is this the service you want to provide to customer. i am really sorry to say that i made a mistake by purchasing Aqua guard

Regards
Ashoka
[protected]

I have ordered a watch on spykar gift .but yet not received it ..The tracking id is also showing invalid.