Eureka Forbes Complaints & Reviews

I have received faulty product. I have ordered in June 2021. Since then I am chasing customer care I am not getting replacement nor the service technician is able to resolve the issue. The unit did not even work for a single day. It’s been 3 months...

Sir,
We purchased Aquaguard Enhance RO UV MTDS on 07 Sep 2021 So far it couldn't installed. I called many times to customer care but no any action taken by them, they only told that your issue will be escalated and will be resolved as early as possible but till now no suitable action taken from your end.
plz do the needful as early as possible.
Thanks & Regards...

I bought Aquasure Delight RO+UV water purifier on 19th May. Despite several follow-ups they have installed it on 27th May( Note:8 days). The purifier stopped working after 3 months. I made a complaint on 7th September, [protected]. So far, even after 3 days completed, no one has to come to repair it. I have followed up several times in last 3 days but all in vain....

Dear Sir,
I Purchased above Subject on Feb 16/02/2021. (Invoice : FABYWC[protected], EURICAFORBS AQUASURE FROM AQUAGUARD SHIELD 6L RO+UV+MP+MTDS WATER PURIFIER) after 2 months the problem started and many times i complained to the customer care for servicing, and they came but nothing done. still we are having the same problems. now they were asking for a huge amount for repairing. but the Product still under warranty, then why should...

I bought Enrich HD RO UV eureka Forbes water purifier on July 13th. After a week, drain water leakage has been started so registered a service request. No one responded correctly . A week after I registered the service request, customer service people came and checked the unit but no fix was given and said there is a coil problem and it needs a fix. After another week on continuously addressing the issue with customer care, another man came...

Purchased aquaguard superb on July 03, 2021. It was installed on same day but there was leakage issue, after constant followed up it was replaced with other one on 23rd July.

Installation person came on 27th July but found it to be defective as water not pumping at all. Again, technical team person came on 29th rechecked and said even this needs to be replaced. The team said new piece will be given but unfortunately we got...

Ms. Madhumita Biswas bearing the number [protected], called me a few minutes ago around 6:00 pm today to sell a product. When I inquired about the quality and specifications of the product and related topic as per her comment, she got angry out of her ignorance and all of a sudden she dropped the call. This was quite insulting. I am a customer of the Aquaguard brand (Eureka Forbes) for last 20 years. If you require to sell or market any product...

My 1 month old water purifier stopped working on Aug 26, 2021 and I raised a service request on the Eureka Forbes app on the same day. Now it has been 12 days since and nobody has come to fix the problem. Calling the customer care is useless as they keep saying "we have escalated the issue". Customer care helpline says that Mumbai office is responsible and Mumbai office does not even pick up calls.
Please either change my machine...

I have registered a complaint (#[protected]) for return and refund of Robo Vac N Mob. Its been 15 days and I have contacted customer care morethan 10 times. But still no action from their side. Even sales person is not picking up the phone. I want some action....

Dear Mam/ Sir,

This is very unfortunate that I avail eureka forbes brand water purifier because in spite of paying for the AMC contract years back I am have to run door to door for the service and the response is zero from your side. As per the local service center the contract is not showing updated in the system. Did I consider this a fraud done to me in name of AMC. I made complain 2 days back.

This I called...

I had raised a service request on 21st Aug regarding non-functional water purifier against my AMC.
Subsequently I have raised 5 complaints / escalations from their mobile app and phone and the service request / complaint / escalation is yet to be addressed. Every time I call the customer care team, they tell me complaint or escalation is registered and yet no one calls or visits to address the issue
It has been more than 15...

I have purchased an AMC and asked the customer care for service and they have taken the service request but till now there technician did not contact us and when we called the customer care again they are saying they don't have any info about the service here and whether they don't know the technician will visit or not.

Contact : [protected]...

The RO water purifier is not functioning in my house. Pl. do the needful today. Thanking u Sir....

I registered for Annual Maintenance Contract from[protected] to 27-09.2021 (i.e. 2 year period) by paying Rs. 7550/-. The contract receipt no. is 0066830 dated[protected] for my Aqua Guard Enhanced RO Model.
As per the contract, one set of consumables are to be replaced in each year. Immediately after registering the contract in September 2019, the candles were replaced.
However, there was no visit of any executive for either...

This is worst service. I booked re-installation service around 45 days ago. So far there is no response. When I call the call center they simply say we will send technician today. The same story everytime....

Worst product ever seen from Eureka, after just one month of purchasing the product it started giving problems. Made a complaint but after almost 7 days also they have not taken any action. I was strongly advised to take Kent RO but I made a very big mistake in having faith and spending almost Rs-20000. I will never buy any product from this company in my life again. Complaint number #-[protected]...

We had purchased water purifier from Eureka Forbes and even after several follow ups no one called or visited for installation even after stating possible health issues for family. Very poor service and terrible experience....

I have purchased water purifier. While renewing an AMC, they are asking for more money as my machine is out of contract !
This is totally illogical thing. Renewal itself happenes after expiry....

My AMC got expired and the sales team contacted me to renew. I was hesitant because the last one year the service by Aquaguard was terrible and not timely. I had to outsource water constantly.

I renewed my AMC 2 months back, but within a month the service light was blinking. I contacted eureka Forbes several times. The service person came and said he had to order and then it’s more than 3 weeks.
No one has come to...

My water purifier stops filtering the water and the tasks of the water is like the Raw one. I called Eureka forbes and they suggested to buy AMC services for 4, 350 and they will change the filters for once and I will receive 2 services for free. I did bought the AMC services and called the customer service to log a free compliant as on 27th. The lady told me the she raised a compliant and she also escalated. When I logged in as on 29th to...