Eureka Forbes Complaints & Reviews

Draneg water continuous flowing

I made a request of eureka about non working of my Maxima RO+UV+MTDS. When technician came first time he just guessed the problem without opening it and started marketing of selling filter worth of rs. 6650.
When second time technician come he told sensor is not working and lastly after four visit he confirmed moter had problem. He left my RO machine dismantled. Then he assured me he would come next day and resolved the problem. He didn't come. Now it has been more than 10 days but my problem remained unsolved though it is in warranty period. I have the worst experience with this EUREKA. don't buy any product of this company. It is looting innocent people.

Bought new 2 units Aquaguard RO. Red light blinking in one unit since 4th November. No service provided till now. Now on 24th March, they are asking for 4000rs even under warranty period.

Please help.

This is with references to caption service request number no one has turned up so far while the request was raised on 15th of March 2022.

Further escalation was made through [protected] on 20th March but went in vain.

Further escalation was made [protected] but no has bothered to revert.

It all started when the engineer who come for regular service of Aquaguard and post service we have observed there was no water was coming to purifier then immediately it was bring to his notice but thereafter only thing which we are doing chasing you people for solution.

Very poor services from Aquaguard .

There is no TAT for service solution surprise ?

Worst service provided. Employee who come for service acquaguard will demand to pay money of ₹3000 in which to service as we have warranty to claim. I have recorded all the spoken words for repair excecutive who had come for normal checkup of our acquaguard along within photo. Even he tells why u purchase in shop not in online that’s why we will not consider warranty. So regarding this proof i am filling a complaint about Eureka Forbes in all TV channels & Police complaint for further action.

Dear customers kindly never buy any product in Eureka Forbes as they cheat the consumers to pay money & not for proper maintenance of product.

Hello,
I have taken Eureka Forbes Ac on 21 June 2020

It was very good in warranty period and after warranty this gone worst.

Recently on 16th March i have raised a complaint that my AC is not cooling and taken Complaint No.

since 17 march I am continue following This Company Customer care but no response. Putted on twitter, facebook but only DM DM msg.

on Sunday 2 peoples...

Srikanth Batni

I bought a Eureka Forbes Water Purifier Model Code Prime UV and HSN/SAC Coed 84212190 on 17-Nov-2021 of Rs. 4300.

On 25-Feb-2022 an executive named Santosh from Eureka Forbes visited my premises saying that its a free service visit from the company for maintenance of water purifier, so we allowed him to do the servicing of the water purifier which was my biggest mistake of my life for trusting...

Eureka Forbes sold us 3 years AMC with a committed gift option on buying and we procured the same. But now its been more than 2 months, we are following for claiming the gift but we recieve their auto responders with apologies and no futher manual intervention. We contact to their all email ID;s and chat and toll free number but each time we just get reference number.

We are now forced to lodge a complaint in consumer court as they are not refunding the AMC amount.

I have been patronising Aqua Guard water filter since 1997. In August 2021 I contacted your call centre through WhatsApp for a product upgrade demo. The call centre sent one Somnath Chatterjee along with Kaushik Banerjee to my residence. Both said they were from the Ajoy Nagar office of Eureka Forbes. After I paid them for a new water purifier, they handed me a handwritten 'invoice' for the purchase. The handwritten bill is attached for your...

Aqua guard filter complaint

I have by Aqua guard model blaze since three months. In my filter the source of water has been stopped. And we have complaint to the main company which is Eureka Forbes but then also are complaint has not yet solve. How many times should I complaint ? so that you will solve are complaint seen we have complained from that day the phone calls are just coming but non of them are solving our issue three months have complained technician have came and done there work but then also our problem has been not solve. So what shall we do ? shall we through the Filter through in to the Dustbin ? are money has been wasted in this so pl refund are money because we don’t have trust on you. And I you don’t want to refund are money then take back your Filter for Free, we will give you traveling charges.

I lodged a complaint for my RO regarding no water coming. Service person visited and told me to change the Adaptor and Solenoids to change and price for the same will be Rs. 1850+ 800= 2650. I agreed for the same and he kept out 1 Adaptor and 1 Solenoids which was loose and used or reconditioned. I asked him to give company packed intact pc. But he denied telling we are getting loose only. I contacted customer care, and I was told that there should be company unpacking or logo on the spare. Soon after that service person called the company and I don't know what was told by him. Madam from company called me back informed that whatever service person carrying is original. I denied to take from him and commits him to come tomorrow I will purchase from the market. The same item I got from market in price of Rs. 250+ 150= Rs. 400 only and the quality was excellent. Other day the same was repaired by me paying Rs. 200 as service charge.
Earlier too I have a very Bad experience when I changed all filters supplied was duplicate by their authorised service agent.

Gift coupon no 7K1RHNYUZ1 await procedure for redeemption. Help line not able to provide a resolution.

I have Eureka Forbes water purifier (model Compact plus) . I took AMC for water purifier for tow years (02) which is still valid upto 2022.
Since last more then three months i made several complaint regarding malfunctioning of water purifier ( No water flow) to customer care and i received several call from Eureka Forbes regarding status of complain. But since last three months no technician from Eureka Forbes visited for rectifying the complain.
Due to malfunctioning of water purifier, we are force to purchase the water bottle for drinking purpose after having AMC of the machine.
It is very poor service and harassment to customer.
i request to Consumer forums to take necessary action against the Eureka Forbes and resolve the issue.

Hi, I have booked Eureka Forbes Genesis select + model online on 11th March 2022 invoice no. 835925. It is delivered on 14th March 2022 in the evening at 4:30 Pm.

When we tried checking the equipment/ device it has got totally scratches on it as if someone has used and given it to use with some side panels panel.

Would request to return and issue a fresh piece.

Thanks & Regards,
Mukesh Maharana

Eureka took money from on malfunctioned Product (Aqua guard water purifier Aura) at Aug/Sep'21

And top of it, Eureka took additional money - saying filters are not working and doesn't cover under warranty. Though the purifier was having issues from day one which their hided during the installation.

Even after changing filters purifier didn't work.

Been chasing from months. No proper response, always says "we are working on it."

They took the purifier to their warehouse/lab months back and still No updates on status what's happening.

I have been chasing for product replacement or refund of all money including additional amount took for filters(where product its is having problem). But Eureka is NOT committed in solving customer issues but they are looting money for malfunctioned and failure product.

Registered mail address : mahesh.[protected]@gmail.com

Frustrating experience from known brand "Eureka Forbes, Chennai". Played unethical selling gimmicks, sales team promised same day installation and collected full amount but delayed delivery by almost a week. After many follow ups with sales and customer service, got a 6 month old manufactured product. Again started fighting with sales and customer services, making 5-6 calls daily. Out of frustration, sent email to return the product. Sales person started playing tricks, he said trying to get approval for 2022 product but that was going on for a while. Escalated to [protected]@eurekaforbes.co.in but a simple ticket was created and no prompt action was taken. Its better to work with local team rather than escalating to top management as they don't have actual control on anything. Eureka website says 30 days money back guarantee but they are not helping customers to return the product. That is a fake advertisement. Finally got a 2022 product after 3 weeks of struggle but not sure how long will take for installation. i don't have an option to get money back as no one talks about it, only option is to get the product installed. Customers kindly be aware.

I have purchase Aquaguard filter model Blaze before 3 months but from last 7 days it was not functioning properly I have complaint to the call centre of the Aquaguard but they have not solve my filter problem from last 3 days and that's why I am so irritated.

I had purchased the above unit on 6th Feb, 2022 under invoice No.[protected] dated 7th Feb 2022. The item was delivered on 9th Feb and I have sent the copy of the invoice to you to register towards warranty. While booking the product I was told by your Executive that I will get product discount of Rs.750/- and is eligible for a coupon worth of Rs. 1000/- which can be used towards future AMC. Till date I have not received any communication in this regard. Kindly look in the matter and do the needful at the earliest and oblige.
Regards,
Moodbidri Vinayaka Prabhu
Customer Code:[protected]

I have put request for installation of water purifier. Still my purifier uninstalled almost after 10 days. I have done with complaint 3 times but every time complaint registered and no result. i am helpless even after selecting worlds best water purifier.

The service for my water purifier, Eureka Forbes Aquasure Aquaflow was due on 27.1.22. The AMC for that was renewed on 18.1.22 by paying the stipulated amount online. On 31st January a technician from the service centre came with a new filter and in the process of replacing the filter the casement got damaged. He took back the filter along with the casement promising to come back within a couple of days. But still I didn't get back the parts and the machine is lying idle, even after 37 days.

In between, I emailed on 10.2.22 explaining the problem but there was no response. Escalated the complaint by emailing again on 2.3.22. On the same day I got a call from their Mumbai office telling me that this would be resolved soon. After that on 4.3.22 I got a call from them again assuring me that a senior technician would call me within 48 hours. But still nobody called yet, even after 5 days.

Several calls made to the local service centre since the beginning of this problem remained to be futile.
They didn't have any clear cut answers to my queries as to when I would get my machine in perfect condition.

When escalate the complaint someone would call and promise something but no action is taken.

Now we are deprived of purified water for all these days. I don't know when this problem will be resolved.