Eureka Forbes Complaints & Reviews

So far no update since the complaint was raised and never expected such a worst service from Eureka Forbes. If you people can't meet the expectation why you sell the products with the silly excuse of a pandemic reason.

If there is no update will raise an complaint in consumer court as there is no positive response from customer care with same old dialogue fed up listening to same words with no further progress....

Ref- EFL2385103: Worst service
3 messages
Deepa Customercare Thu, Aug 12, 2021 at 5:52 PM
To: "[protected]@gmail.com"


Dear Mr. Kishore,

Thank you for contacting Eureka Forbes customer support.

We regret the inconvenience caused to you and assure to resolve it at the earliest.

We have found one complaint raised on 07/08/2021.

We...

Water purifier stopped working. Service man rejected service over phone but aquaguard customer care says it will be done in 24 hours, it is 48 hours now, still no response. Thet are cheating customers especially with AMC gimmick. There is no point spending for AMC when no service at all...

Filters stopped working within 80 days of change. I have Dr. Aquaguard classic+ for which within 80 days of changing filter it stopped working. The technician says that 6000 litre is consumed which is impossible for a family of 4. Product chip is such that it doesn't give water after sometimes and customer is forced to change filter. I have already changed filter twice within 1 year and each time cost is 2500. Technicians either tell now...

Got AMC from Eurekha forbes and raised service request for power chord issue with Dr Aquaguard Geneus+, but technician assigned is not picking up phone or attending the service request. Raised ticket on August 12, service request number is [protected]...

Date:15.8.2021

We are very disappinted with Eureka forbes.

1. I called up yesterday and today the toll free number and no urgency showed.

2. I called up today last time and senior executive from kolkata told that they will not be able to do today but tomorrow . Infact I was chasing even yesterday .

Its a real sorry situation for customers where the water is an important thing in...

It's been 5 days, the water purifier has not been installed yet....

1. My working water purifier was damaged in the process of changing the filters by the technician.. when he could not resolve the issue, he called another technician for help.. after a struggle they somehow made it functional and left.
2. After two hours of their leaving, the purifier stopped working again.
3. We have been registering a service request since 6th August 2021 and every time it is told to us that our request...

I had ordered the Aquasure water purifier on 9th August 2020 from Amazon. I received my order in 3-4 days, but I had to wait for a week for the installation. Finally, after a week the eureka Forbes technician came for the installation, and at the time of installation the technician told me that the product is defective, and we have to replace the product. I spoke to Eureka Forbes and Amazon. They replaced a product in 2-3 days and i got the...

I have a Eureka Forbes aquasure smart plus RO+UV+MTDS water purifier.
My customer id:[protected]
I have done payment for AMC ON 1 jun 2021.
Then after my water purifier not working and raised a complaint on 2 aug 2021 and the technician visited on 11 aug 2021 and told that pump is under repair and i have to pay extra 3500 for repair.
I have an AMC till 31 may 2022 and why i have to pay extra amount for repair.br...

I have registered complain with Eureka Forbes on 30th July 2021 for the product "Aquasure delight RO+UV+nmtds" and its 12th August 2021 today, still i am unaware of any update as to by when faulty spare part (they said float) would be replaced. My product is under warranty still. This is the only source of drinking water in my home and for the last 12 days i am buying the water from outside. I have used every mode of contact : email, whatsApp,...

Have bought product through online as per your Eureka sales person suggestions. By the time of place order got below assurance about product futures from sales person.
1. Auto TDS Adjust
2. Active coper
3. Complementary Discount
4. Exchange

Now am facing problem with product that TDS is not working and requested for fix issues or exchange product with other product since not available those I have...

I am a old owner of Dr Aquaguard. Recently I did service through Magna RO Kit but kit price is 4925 rupees but agent charged me Rs. 6500 on a raw bill slip. Plz solve my problem and take back me my extra money what I given to the agent.

KABIBUR RAHAMAN
Mobile- [protected]...

I purchased Dr. Aquaguard purifier on Jan 2021. It stops working within 3 months in the warranty period. Raised service request several times and also escalated to higher level. Not getting any response. More than 100 days over after first service request. First service request placed on 3 May 2021 and complaint no is 20872047. Placed few more request with no [protected], [protected].
No response.

Take back the item and...

I gave a complaint on my water purifier under AMC and i had a ticket for my complaint in the month of july 15 th but they did not take action against my complaint till the day...

My vacuum cleaner is not working for the past 2 weeks and i have logged into service request before 2 weeks.no response from their end for the last 2 weeks.They are saying due to pandemic service is delayed.useless pathetic customer service....

Hello Team,

I am Rahul and we have been a loyal Eureka Forbes customer for many years now. I just found out that the service being provided for my aquaguard reviva purifier is being done by an unauthorized company called Aquacare in Bengaluru.

I am not sure how they have managed to get my information from your system to service your products. Please let me know if they are your authorized service providers....

I had raised complain on 16 July, complain number [protected], no one come till date. i had taken AMC for one year and eureka service is very worst. Nobody visited and i am purchasing water daily and amount 100 rupee per day. so what is the benefit of AMC and who will support on this. Last time also my complaint attended after 45 days. i am really very much disappointed service from euteka forbes....

I am Deepak Thakur from Pune. I am trying to reach a sensible person from Eureka Forbes for repairing my vacuum cleaner since 4 months, yes FOUR months.

Today a person (after 4 months of followup) visited my house and gave me expert advice that your motor is damaged and needs to be repaired. Exactly same thing I am telling Eureka Forbes from last 4 months.

He said that it will take one week to get the motor....

Compliant not attended after amc service.. No water supply at all....