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Updated: Apr 20, 2026
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S
Sukriti84
Jan 15, 2022
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Address: Pune

We have an AquaSure by Aquaguard water purifier from the past 10 years and we pay Annual Maintenance Charges (AMC) for it every year. We have lived in different cities of India in the past 10 years and have never faced any issues with any service. The service professionals schedule a maintenance visit regularly from their end by calling and come and service the machine along with renewing the AMC. This is true for the Bangalore and Vadodara service offices for Aquaguard.
However, ever since we have shifted to Pune, we have been facing issues with the local Aquaguard service office. We shifted here in 2019 last quarter. Initially, it was very difficult to get a hold of a proper working number for the office. Then scheduling for refitting of the machine and service was a real pain. After that, no-one from the office ever calls to schedule the maintenance visit or perform AMC renewal. It is always us who have to make the call. Why this difference in the level of service in different cities??
Also, it is 2022 and now the situation has become worse. We tried to schedule a visit from a professional to perform regular service activity and renew the AMC, but the local office told us that in addition to the AMC cost of INR 5, 200 we have to pay an additional cost of INR 530 as visitation charges to the professional. This is limits!!!
How can a company like Eureka Forbes do this to a customer who has been with it for a decade?? It is like there are no morals left in these people. Are they trying to con us?

I would strongly request you to take a look in the matter.
Eureka Forbes customer support has been notified about the posted complaint.
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    Arastu Nambiar
    Jan 14, 2022
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    Address: Eureka Forbes, Corporate Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India
    Website: www.eurekaforbes.com

    I recently shifted to a new home in Lokhandwala, Mumbai. I dialled Eureka Forbes customer care for a new water purifier on 27/12/21 and salesman Tribhuvan Yadav was sent to my home.

    He checked the TDS and suggested we buy the ‘Aquaguard Enhance 20 Watts UV+UF’ model. I made an online payment of 12, 990/- via Credit card (payment reference number[protected] and he said it’ll be installed the next day. It wasn’t. When I called him, he said it is out of stock. Then he tried selling me other higher-priced models. I said I want a refund, he connected me to his boss Dilip Singh.

    Dilip apologised and said the refund will be processed to my card within 48 hours. The next day, by Bluedart courier an EF Water Purifier (Aquaguard Select Nrich UV) came to my home. I was confused as to who has sent this model as I never ordered it and Dilip had said a refund is being processed. I called Dilip and he said a mistake has been made and he’ll collect it that very day.

    Next day, he collected it, I trusted him and gave the machine back as he said the refund will be processed as promised. The 48 hours passed. Dilip and Tribhuvan stopped picking up my calls.

    As written on your site, I then wrote to Deepa and your CEO escalation desk thrice (latest ref number - [protected]). Each time I got a call saying they will forward my complaint to the sales team and I'll get a call within 24 hours. I didn't receive a single call.

    It has been 17 days and I still haven't received my refund. This has been the worst experience I’ve had with Eureka Forbes and this tantamounts to cheating.
    Eureka Forbes customer support has been notified about the posted complaint.
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      B
      baalusak
      Jan 14, 2022
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      Customer ID [protected]
      Product Name: Water Softener 2000

      I have purchased this product on 05-DEC-2019 by paying 48, 700/- online. After 2-3 months this product started malfunctioning intermittently and technicians visited couple of times and sorted out the issue temporarily. But even before one year is completed, this product again stopped working and since then the problems started happening repeatedly and most of the time it is not at all working and we were frustrated by making repeated complaints with Eureka Forbes and only couple of times the company sent service technician so far. Some times nearby franchise person will visit home and collect water samples and after that there were no response from the company side. I have asked to replace the product many times but there were no response at all. I'm desperately looking for the refund as I'm tired making repeated complaints and became restless by following up with them.

      Regards
      Balamurrugan V
      Eureka Forbes customer support has been notified about the posted complaint.
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        M
        malaykumarghosh
        from Kolkata, West Bengal
        Jan 12, 2022
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        Address: 369/2 PURBACHAL KALITALA ROAD

        I have taken AMC for the Water Purifiers - Aquaguard Total Protec+RO which was started from July 2020 (1 Year AMC) but in between I have purchased a new water purifier Aquaguard Geneus RO+UV in Jan-2021 and old Water Purifiers has been removed/scraped.

        So remaining unused AMC for old Water Purifiers suppose to transfer to my new m/c which has been confirmed by Customer care executive by mail.

        But now for expire of warranty for my new Water Purifiers Eureka Forbes is denying to transfer the unused AMC.

        So company like Eureka Forbes are taking money from customer to provide service but providing service when required. I much say very unprofessional company.
        Eureka Forbes customer support has been notified about the posted complaint.
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          D
          Dkmj
          from Rabkavi Banhatti, Karnataka
          Jan 12, 2022
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          Address: Corporate Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India. Tel: +91 2248

          I have placed complained 2 months about my Eureka Forbs water filter is not working to Eureka Forbs customer care, But even after repeated requests and several calls, service center have not taken any action. I was fed up with Eureka Forbs customers care finally I am complaining about the them here. They Just taking excuse of corona since last 2 years
          Eureka Forbes customer support has been notified about the posted complaint.
          Jan 12, 2022
          Updated by Dkmj           I have contacted several times by whatsapp and by calling them but they just we will do it immediately, on fast mode, on top priority, bla bla bla, but do nothing.. I have all the records of what'sapp and call records.. That I have attached also the first complaint filed date.

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            A
            Abhay Vishwakarm
            Jan 10, 2022
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            Address: Pune

            It's only few weeks old product

            While installing one cylinder was leaking it took 3 days to fix it

            After that tap was leaking

            Now red light is on means uv light faulty

            The guy came and changed the coil still red light is there

            Pathetic quality of product and uneducated technicians
            Eureka Forbes customer support has been notified about the posted complaint.
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              A
              Arun Sanyal
              from Durgapur, West Bengal
              Jan 9, 2022
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              Address: DVC, DTPS, Durgapur-713207

              Dear Madam,
              My name is Arun Sanyal, I am a Central Government Employee and I am an existing customer of your esteemed Eureka Forbes Ltd. bearing my Customer Code is [protected]. I have been associated your company for last 12 years now and I consider myself as a loyal customer of your Company. At first I used your Classic model aquaguard water purifier. but on 14/9/2019, I purchased Reviva RO+UV (Active Copper). The machine running smoothly. After warranty period I had done AMC on 24.09.2020 for one year. After completion of one year AMC again I had been done AMC on 06.09.2021. Suddenly on 05.01.2022 ( under AMC period) I noticed that a water leakage from my aquaguard. Accordingly I reported to the Customer Care and they send their Service Engineer. Accordingly service Engineer checking my product and told me water pump is damaged and he told that the new pump will be installed. But the next day he installed an old and repairable water pump. I told him why he installed old and repairable pump but he could not respond, then I told to Incharge of Durgapur Service Centre Mr. Dhananjoy Dutta said to me that only he provided old and repairable water pump. Is this justify? Myself paid AMC charges for Rs. 5100/- for avoiding disturbances not for old repairable product. Durgapur Servicing Centre Cheated and fraud me. Eureka Forbes is one of best and trusted company in our Country as well as World but Durgapur Servicing Centre becoming decreasing the name of Eureka Forbes. Kindly do something for providing me the new water pump for my new Reviva. I also reported to National Consumer Forum.
              Hope, you will kind enough to extend your hands of co-operation in this regard for which I shall grateful to you.
              Yours faithfully,
              Arun Sanyal
              Durgapur
              Mob No. [protected]
              Eureka Forbes customer support has been notified about the posted complaint.
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                A
                Arun Sanyal
                from Durgapur, West Bengal
                Jan 9, 2022
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                Dear Sir/Madam,
                My name is Arun Sanyal, I am a Central Government Employee and I am an existing customer of esteemed Eureka Forbes Ltd. bearing my Customer Code is [protected]. I have been associated Eureka forbes company for last 12 years now and I consider myself as a loyal customer of this Company. At first I used Classic model aquaguard water purifier. but on 14/9/2019, I purchased new Reviva RO+UV (Active Copper). The machine running smoothly. After warranty period I had done AMC on 24.09.2020 for one year. After completion of one year AMC again I had been done AMC on 06.09.2021. Suddenly (Under AMC Period) on 05.01.2022, I noticed that a water leakage from my aquaguard. Accordingly I reported to the Customer Care Service and they send their Service Engineer. Accordingly service Engineer checking my product and told me water pump is damaged and he told that the new pump will be installed. But the next day he installed an old and repairable water pump. I asked him why he installed old and repairable pump, but he could not respond, then I told to Incharge of Durgapur Service Centre Mr. Dhananjoy Dutta. He said to me that only he provided old and repairable water pump. Is this justice? Myself paid AMC charges for Rs. 5100/- for avoiding disturbances not for an old repairable replaced product. Mr. Dhananjoy Dutta talking rudely and also misbehave with me. Durgapur Servicing Centre ( Eureka Forbes Ltd) Cheated and fraud me. Kindly do something for providing me the new water pump for my new Reviva.
                Hope, you will kind enough to extend your hands of co-operation in this regard for which I shall grateful to you.
                Yours faithfully,
                Arun Sanyal
                Durgapur
                Mob No. [protected]
                Eureka Forbes customer support has been notified about the posted complaint.
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                  K
                  Karan304
                  Jan 8, 2022
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                  Address: Lower parel Mumbai
                  Website: [email protected]

                  Sir, I purchased the Eureka Forbes Aquaguard SUPERB on 02 Jan 22 and installed on 4 th Jan 22.This is faulty product.Water taste is same like tap water.so kindly replace it.I shall be thankful to you 🙏
                  Eureka Forbes customer support has been notified about the posted complaint.
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                    S
                    Sunil Dhurve
                    from Boisar, Maharashtra
                    Jan 7, 2022
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                    Eureka Forbes Aquaguard UV+
                    The water is not flowing out.
                    Eureka Forbes customer support has been notified about the posted complaint.
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                      A
                      Aksharapc
                      from Delhi, Delhi
                      Jan 5, 2022
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                      1.We have raised multiple service ticket-[protected], [protected], [protected].
                      2.Escalated to deepa.[protected]@eurekaforbes.co.in but no response
                      3.Escalated to CEO helpdesk- DNR#21722, DNDR#22752

                      Issue - Aquaguard Crystal UV plus is not working from 9th Dec 2021. Technician is not skilled to identify the issue and fix it at once. There were multiple part which was reported by technician as non-functional but even after replace of those products the machine is not working and beeps continuously.
                      Past one month we are following up with technician, technician manager, customer care, support team but we just receive a standard reply that issue will be addressed soon. But hopes and efforts are going in vain. Feed up of Eureka Forbes services.
                      Eureka Forbes customer support has been notified about the posted complaint.
                      Jan 07, 2022
                      Updated by Aksharapc                       Hi Eureka Forbes Support team,
                      It is month now that we are without water.
                      We have NOT received any update from your team yet
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                        S
                        Sandeep Vasudevan
                        from Bengaluru, Karnataka
                        Jan 4, 2022
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                        Address: Flat No: 30901, Bhuvana Greens, Hosa Road, Brs Global School, Kasavanhalli,

                        I have purchased AMC support with Eureka Forbes for my aqua guard water purifier and AMC is active
                        On 31st December i raised a request with Eureka Forbes for re-installation of water purifier system (SR: [protected]). I got confirmation call from customer care stating that the re-installation will be performed within 24 hrs.
                        But even after 24 hrs there was not call received from service team for re-installation and service of water purifier.
                        I am calling the customer care 4-5 time since 1st January 2022 everyday and i get response that will get call from service team in 15 min, but post that nothing happens.
                        Being an AMC customer am supposed to get the right level of service from Eureka Forbes and get my issues addressed as per agreed timelines.
                        Also, i have sent multiple emails as well looping escalation desk, but still there is no progress/improvement.
                        Need help from consumer helpdesk in addressing these issues.
                        Eureka Forbes customer support has been notified about the posted complaint.
                        Jan 04, 2022
                        Updated by Sandeep Vasudevan                         Team,

                        Again nobody called me from service center so far, I don't understand what is happening here, everytime I get assurance from call center that I will get a call in 15 min from service team but nobody calls.

                        This is really annoying and pathetic service.

                        Regards,
                        Sandeep V

                        On Tue, Jan 4, 2022, 14:33 CEO Escalation Desk <[protected]@eurekaforbes.co.in> wrote:
                        -#-Please-type-your-reply-above-this-line-#-

                        TicketId: #DNDR-21993

                        CEO Escalation Desk
                        2022 Jan 04, 09:03 UTC
                        Dear Sandeep,

                        Greetings from Eureka Forbes.

                        We regret the inconvenience caused to you and assure to resolve it at the earliest. As per our telephonic conversation today, we are taking your complaint [protected] ahead with our service team for speedy resolution. Reference follow-up number for your email is [protected].

                        Our concern team will call you and schedule a technician visit at the earliest.

                        We request you to check our service technician’s Id in the mobile app of Eureka Forbes, so to ensure no unauthorized agencies are attending your complaint and using any-non genuine parts.


                        Regards,
                        Som Saha
                        Escalation Management Team


                        (D) +[protected]
                        www.eurekaforbes.com

                        ________________________________________

                        Sandeep Vasudevan
                        2022 Jan 04, 08:20 UTC
                        Hi,
                        Still no response from your side.
                        Let me know u can reinstall this or not.
                        Very very poor service, inspite of so many follow ups.
                        Sandeep
                        On Mon, Jan 3, 2022, 14:59 Sandeep Vasudevan > wrote:
                        Hi Team,
                        I have called the service desk 4-5 times since 4 days for re-installation of the aquaguard water purification system. Below SR for reference, this is not action yet.
                        Being an AMC customer, the service and response if not good, can you please take this on priority and get this fixed by today.
                        SR: [protected]
                        Regards,
                        Sandeep V
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                          Chirag Matalia
                          from Rājkot, Gujarat
                          Jan 4, 2022
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                          Hi Team,
                          I purchased my Aquaguard AMC for 3 years on 11th June-2020 and on that I got a Provogue Voucher to purchase a gift so I purchased a ladies watch by paying Rs.499 on 11th June. Today is Jan 04-2021 and there is no update for that order.

                          I tried to contact[protected] which is given on http://www.provogue.com/eureka/ page but no response and also raised a complaint but no response from their end.

                          Hope it's not a fake . Can you please help me to track the product which I placed on Provogue and if they do not have that product then please ask them to refund me.

                          PROVOGUE order # is:[protected].
                          Eureka Forbes customer support has been notified about the posted complaint.
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                            alokpanda100
                            Dec 31, 2021
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                            Address: A-23, Ashok Nagar, Unit-2, Bhubaneswar-9,Odisha

                            My aquaguard AMC was done for 3 yrs with assurance to get free gift link. But though one month has lapsed, no response from the company. This is sheer breach of trust, money and loyalthy. Moreover noone shd trust this company. Their services r poor as well as they r playing with money and trust of customers which r never acceptavle at any cost. Official s responsible shd be punished for this act of cheating
                            Eureka Forbes customer support has been notified about the posted complaint.
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                              S
                              Saba24
                              from Ahmedabad, Gujarat
                              Dec 29, 2021
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                              Just renewed the contract and the tax invoice pdf sent to me won't open. A pop up message says it's corrupted.
                              Eureka Forbes customer support has been notified about the posted complaint.
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                                Amrutaghule22
                                from Nashik, Maharashtra
                                Dec 29, 2021
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                                Address: Model colony pune 411016
                                Website: Www.eflgifts.in

                                Hi
                                A lots of time i have call to your customer care number[protected] about my free gift . However they havent take any action on complaint .

                                Please check as their provided website isn’t accessible, error shown
                                Eflgifts.in
                                Eureka Forbes customer support has been notified about the posted complaint.
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                                  Yatindra Prasad Bahuguna
                                  from NOIDA, Uttar Pradesh
                                  Dec 25, 2021
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                                  Website: www,eurekaforbes.com

                                  We were misinformed by service personnel (Mr Darhsan mob-[protected]) who sold AMC to us against Water purifier (RO+UV) 0n 20.10.2021 (Validity of AMC was 11.11.2021 to 10.11.2023) that we will be given free gift. We have not received our gift till date.
                                  Eureka Forbes customer support has been notified about the posted complaint.
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                                    pradeep jaguri
                                    Dec 25, 2021
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                                    Address: B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013
                                    Website: www.eurekaforbes.com

                                    My Eureka RO (Superb Model) is showing a RED LED (service ) and it seems the filter need to be replaced. I have already renewed my AMC on 5th Dec 2021 and since then I am struggling to get an engineer aligned to my complaint. I made multiple calls to the call center for support but no action has been taken so far.
                                    Its already been 20 days since I raised this complain. I also sent escalation mails to their management but no response yet. This is an example of very poor after sales service from Eureka.
                                    Eureka Forbes customer support has been notified about the posted complaint.
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                                      sb31
                                      from Delhi, Delhi
                                      Dec 22, 2021
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                                      # [protected] dated 20th December 2021
                                      # [protected] dated 22nd December 2021

                                      The RO was installed on 16th December 2021 and since then the tap is leaking. I have lodged a complaint on 20th December on advise of the person who installed the machine. Since then I have not received any feed back from the service team. Please not that the product is new and I certainly did not expect this from EFL
                                      Eureka Forbes customer support has been notified about the posted complaint.
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                                        M
                                        Manojrathore007
                                        Dec 21, 2021
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                                        Resolved

                                        We registered a complaint with Eureka Forbes call centre on 29th Oct 2021, complaint id [protected] for euroclean iclean vacuum cleaner. Till date no one has bothered to look into the complaint raised inspite of my repeated attempts.All i am told is that somebody will be attending to the complaint as soon as possible.Its now 60 days since the complaint was raised.had i known that this is the kind of response an esteemed brand like Eureka Forbes gives i would have thought a hundred times before buying your product.To be honest you people are only bothered about selling your product and not about the after sale service . I must say Eureka Forbes SUCKS!!! To add to the incompetency of your brand what annoyed me even more was when i wanted to raise my complaint to a higher level by speaking to the area manager then one of the employees replied that the manager cannot come to the phone since he is on another call... In a world of fierce competition such a non competent service will surely harm your brand name, especially when there are many other branded vacuum cleaners available in the market now.Nevertheless i will never recommend your brand to anyone in future.
                                        Jan 12, 2022
                                        Complaint marked as Resolved 
                                        Finally we Called the Person Who has Sold the Product to us and he spoke to his senior officials and send a technician. He has resolved the Issue today after 75 days of Complaint registration...
                                        Eureka Forbes customer support has been notified about the posted complaint.
                                        Jan 04, 2022
                                        Updated by Manojrathore007                                         Its been 15 days since the above complaint has been lodged here... still no technician has visited and rectified the issue.
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