Jan 04, 2022
Updated by Sandeep Vasudevan Team,
Again nobody called me from service center so far, I don't understand what is happening here, everytime I get assurance from call center that I will get a call in 15 min from service team but nobody calls.
This is really annoying and pathetic service.
Regards,
Sandeep V
On Tue, Jan 4, 2022, 14:33 CEO Escalation Desk <[protected]@eurekaforbes.co.in> wrote:
-#-Please-type-your-reply-above-this-line-#-
TicketId: #DNDR-21993
CEO Escalation Desk
2022 Jan 04, 09:03 UTC
Dear Sandeep,
Greetings from Eureka Forbes.
We regret the inconvenience caused to you and assure to resolve it at the earliest. As per our telephonic conversation today, we are taking your complaint [protected] ahead with our service team for speedy resolution. Reference follow-up number for your email is [protected].
Our concern team will call you and schedule a technician visit at the earliest.
We request you to check our service technician’s Id in the mobile app of Eureka Forbes, so to ensure no unauthorized agencies are attending your complaint and using any-non genuine parts.
Regards,
Som Saha
Escalation Management Team
(D) +[protected]
www.eurekaforbes.com
________________________________________
Sandeep Vasudevan
2022 Jan 04, 08:20 UTC
Hi,
Still no response from your side.
Let me know u can reinstall this or not.
Very very poor service, inspite of so many follow ups.
Sandeep
On Mon, Jan 3, 2022, 14:59 Sandeep Vasudevan > wrote:
Hi Team,
I have called the service desk 4-5 times since 4 days for re-installation of the aquaguard water purification system. Below SR for reference, this is not action yet.
Being an AMC customer, the service and response if not good, can you please take this on priority and get this fixed by today.
SR: [protected]
Regards,
Sandeep V
