Eureka Forbes Complaints & Reviews

I Rina Arun Shetye want complaint against Eureka Forbes beccause ; I have already contracted member of maintainance for Aquaguard ro. I have registered my complaint online on 13 sept 2021 & send two emails on customer care mail id. {1st on 25th sept 2021 & 2nd on 2nd october2021}.They have given me request no. [protected]. But still there is no responce from compony customer care.

I have registered 1st complain to Eureka Forbes customer care on august 16th after that I called them more than 4 times but no one has come to fix the problem
They have pet line saying our techinician will visit as soon as possible but no resolution till date
Complain number [protected]

Hello,
I am literally very upset with the Eureka Forbes after sales service. I had bought the RO from amazon.in on 11th July 2021, and the product got defective just within 2 months.I reported the malfunctioning issue with Customer team on 22nd September, 2021. The technician who came for inspection reported that PCB has become defective. As PCB is very important component of any product and on this I requested the brand to instead proceed with replacment. There was also a call with one of the person from Patna on behalf of Eureka Forbes and agreement was to change the PCB for now and put it in observation for the next 10 days. Whatsoever no technician has came up again post this with any sort of thing to either repair or replacement of the product. I am having a lot of trouble due to this and it is in Limbo. I have also written 12+ emails to deepa.[protected]@eurekaforbes.com but nevertheless the issue is still not resolved by the team. This is a gross negligence from company and we as a customer feel cheated.
Aquaguard Delight RO filter with serial no. [protected]
Complaint service# [protected] Kindly make this case reachable to the right audience so that I get this resolved.I will be reachable on email address : [protected]@gmail.com

Renewed AMC for 02 years online by paying full amount. 02 months passed gift not received.
After complaining to Eureka Forbes Customer Care received mail that gift has been handed over to dispatch team. But not yet received courier details or the gift.

TOTAL FRAUD. KINDLY DO NOT GET LURED INTO THIS SCAM.

I have taken AMC on 28th september and Paid 5900 rupees. I have created service ticket and attended the person 30th and charge adapter is not working and they are telling it will not cover electrical items need to to pay 1600 rupees for the item.

I have raised ticket#[protected] for the AMC refund request and till now no one contacted me and not received my AMC amount back.

MY Details:
Bhaskar velamuri

Sir
I am very sorry to inform you that your product which is recognized for its services and quality but in my case I am very disappointed with your product as well as your seller and service provider appointed by you in Bhopal. They have also disappointed me a lot.
Sir I purchased from Mangalam Store situated at 1, Press Complex Zone-1, M.P. Nagar, Bhopal (M.P.) whose phone no.[protected], 4040008 vide product no. 11028-EUREKA FORBES WATER PURIFIER CRYSTALNXT U UF product invoice No. 12R2104579.
Sir, when I complained about the said product to the above shopkeeper, he said that the filters are choked, they will have to be changed and you will have to bear the charge, whereas it has been only 2 months since I bought the said product. I was mistreated by the above seller and it was told that if you have any problem then you should contact the service center or EUREKA FORBES company's executive will come and change your filters free of cost.
Sir, the next day when I went to your service center in Bhopal city, I was disappointed there too. The gentleman sitting on the inquiry told me that from where you have made the purchase, take your complaint and go there, we cannot do anything in it. Me and my family are very worried about your product and even after spending Rs.11000+1100 for extra filter, have to drink water from the neighborhood.
Therefore, I request you to solve my problem at the earliest and instruct your seller and service provider to behave respectfully with the customers.
Presented at your service for speedy hearing

Purchased a KordFree Vacuum ( at ₹18, 000/-) as a Suggestion from Eureka Forbes Salesman as we have Wall to Wall Carpet in the house.
The QUALITY of the Vacuum was so Bad, within 45 days of Purchase, the Handle broke at the joint, Filter ( which was written as Washable but the customer care person debated that it isn’t) spoiled and couldn’t create proper suction, Tyre or Roller fell off. After debating with a very unprofessional, indecent and very rude Customer care person at “Lalli Enterprise- 14999” Manager- Mr. Anil. Paid extra for the filter and after a follow up for 3 Months got a replacement for the Handle.
However, 2-3 Months after receiving the handle, understand the level of Quality that it broke again from the same place but didn’t complaint as it was rather just a waste of time. Anyhow, trying to use the vacuum, in 15 Days the brush and roller joint from where the dirt is sucked in, breaks in 3 Parts. Lodged a complaint in July to which got a revert quickly and the person visited gave a solution as we had AMC till 2022, with 15 days things were going to be replaced.
Since July 2021, have been visited by 3 different Executives, had to go through the same irritating and self humiliating process through Mr Anil and office, promised by Mr. Badshah Khan service technician at Lalli Enterprise- 14999, Employee Code 59223- last promised to replace the Vacuum within 21 days from 25th August 2021. It’s almost 2 Months now since then, after Paying
“ ₹18, 000/-“ for that vacuum and not enjoying its benefits for more than 3-4 Months in total and getting false promises and pathetic Service and the worst possible Quality, this was my last resolution to find some Justice (Hopefully).

Regars
Hardworking, Tax Paying- Indian Citizen.
Maad Shaiwala

Your sales person Mr. Harsha, Mobile Number - [protected] had called and said he is from customer service yesterday 03.10.2021 at 11.02am.

When he came for the visit he spoilt my machine. There was water leakage and the mother board circuit got spoilt.

This is the second time a sales person has called and come saying he has come for service and spoilt my machine intentionally.

Request your company to not resort to such cheap measures to increase sales and pull up the salespeople to do such things.

Hello,

@EurekaForbes
I have been unable to get an update on my refund requests for Aquaguard water purifier and Euroclean vacuum cleaner even after multiple follow ups. My service request numbers are [protected] and [protected]. My escalation numbers are [protected] and [protected]. I need an update on this as soon as possible. Thank you.

When i switch on my purifier only red light glows and its not working at all. The pump doesn't start .

Our Eureka Forbes water purifier was barely used since Dec 2020. On 15 Aug 2021 water purifier stopped working completely. I informed a Eureka Forbes technician who had services our water purifier earlier.

He reached our premise on 16 Aug 2021, checked the water purifier and said that the filter needs replacement and also said that AMC had expired which I had to renew. since the water purifier had stopped working, I agreed to make the payment to renew AMC and replace the filter. On completion of work, technician asked me to make payment via UPI which I did and on demanding invoice he said I will get it from the back end team over email

Towards end of Aug 2021 I reached out to Eureka Forbes customer care, requested copy of invoice and request number [protected] was shared with me

On 24 Sept 2021 I reached out to Eureka Forbes customer care again since I had not received invoice and escalation number [protected] was shared

On 3 Oct 2021 I reached out to Eureka Forbes customer care again since I had not received invoice and escalation number [protected] was shared

I then googled for Eureka Forbes executives contact details and came across Eureka Forbes's articles on fake companies proving fake service with fake products

Request Eureka Forbes to inspect the filters installed and replace if fake. If not fake then provide an invoice for the payment made

Eureka Forbes technician introduced himself as Arjun Reddy and phone number is[protected]

Payment of 5450/- was made to UPI ID [protected]@paytm. This UPI account belongs to a person by name Mounisha M

We have got registered for installation of Aquaguard Regal at 5.24 PM when I got the satisfaction code also for the service engineer. I was called at 7 PM and informed that I have just registered for the installation. She is now denying the installation for 2 days as its Saturday today. We earlier has Aquaguard Aquasure Nano. And its completely choked. We don't have water for drinking at home. And we are family of 6 including 2 kids. This is where non-sense how can she lie that I got registered at 7 PM when I has already got my request registered at 5.24 and the operator already claims that they work from 10 to 6 PM. This is height of bad service and I definitely think not to go with Aquaguard next time. The number from where I got the call is [protected], there was a lady operator. In the present times of covid when hygiene is an important aspect, health is being compromised because the so called service engineers are not willing to attend a valid installation request. I REGRET buying the Aquaguard product.

Dear Sir

This is to bring to your notice that my Annual Maintenance was due during lockdown period in April 2020. I had receive a message that due to lockdown services which was not done shall be done thereafter as and when lockdown eases. However unlock started gradually since July 2020 and thereafter it became normal. Nobody came for services. During October 2020, when my AMC was renewable then a person from the Comapny came to Renewe and do the service after an year. As per my terms of contract minimum 2 services shall be done by the Company in every six months and if required in between i shall call them.
I wrote several mails and spoke to several executives regarding policy for which i had made the payment but no services being provided by the company, none of them will to provide me the same. I had also requested to extend the AMC for six months but they denied to do so.
These are Restrictive Trade Practice being followed by the Company.
I put claim for 20 Crores of Rupees for Non Performance of this contract.
Kindly take the above submission into consideration.

Regards
Shashi Kant Dalmia
[protected]

Please replace the motor it's not working my product is in under warranty. Please repair or replace asap??!!

Sir
I am a Eureka forbes customer, having customer code [protected]. I have purchased Dr Aquaguard model Magna RO+ UV+. on Sep 2015.
Since then I have made AMC with you and renewed regularly.
As there was a problem in machine and it stopped working on 19 Sep 2021, I lodged a service request on the same date. (Request No. [protected] )
Accordingly your engineer visited on 21st Sep 21., and told that a part is damaged and I will replace it within 2 days. Thereafter he took 7 days and after my repeated contact, he came on 29th Sep. 21 and replaced the part. He took my signature on the online report and left. But immediately after his departure after half an hour the machine turned off. Red and Green lights were blinking. I again contacted the engineer and asked him to see the problem again. He asked me to send a video of the same. After doing that he visited on 30th Sep. 21, inspected the machine and told another part is damaged. Then it is end of 1st Oct. 2021 still the problem remained unsolved.
It is my genuine observation that even after regular AMC, no prompt service is being provided. Now almost 12 days passed, we are facing drinking water problem, and subsequently I and my family is facing lot of harrashment due to your poor service. What is the use of AMC then ??.
Now I am in a stage to lodge a complaint against your company in the consumer forum. This is my last and humble request that if the problem is not solved by tomorrow permanantly, day after tomorrow I am free to go in consumer forum against bad service inspite of AMC done regularly.
Pl. Note. Hope I will not have to do that.

I had purchased an Aquaguard from EF and as par of regular annual maintenance Service person asked to change filters and charged Rs5800 on (Jul-20).
During the month of March '21, filter stopped working and I had raised a complaint. Service person said filters got exhausted so they needs to be replaced. Said filters needs to be replaced after every 6000 Liters (Usage
of approx 16.5Ltr per day), As it was pandemic I was...

I had raised below service request with Eureka Forbes but they are not fixing the issue even after multiple followups

Hi,

During the last scheduled aquaguard service your service agent had identified that the back panel is broken and therefore I was advised to raise a repair/replacement request with you and I did the same last month on 24th Aug (Screenshot attached for the same).

I have been chasing your team since then. I have called almost 4 times and every time I hear that your team would contact me within 24 hrs of time, but even after one month I haven't got any call back nor any resolution.

This gives me a breakpoint of my patience and I am now really unhappy with the service provided so far. I am looking for your help in getting this expedited as this can lead to severe damage to the product if not repaired quickly.

Name of Customer : Gita Banerjee
Registered mobile Number: [protected]
Product : Aquaguard Amaze

Thanks
Nilabhra Banerjee

We requested for aquaguard general cleaning. And service guy came and cleaned and after that aquaguard is leaking and red light is coming. It is not working. And the service guy is shouting at us and abusing us. This is not acceptable from such company. need immediate attention as we don't have water to drink now for kid.

I have purchased AMC for my water purifier from this company on 15th September and immediately registered a service request for maintenance. 15 days have passed but no one has visited or have called us to provide service.

I have called them numerous times, sent emails but the only thing I get back is just assurance.

The service request number is [protected] and service contract number is [protected]

(CUSTOMER ID NO. [protected])

Sir,
I had made AMC for 3 years on 21/08/2021 of my AG COMPACT water purifier machine with Rs. 5550/-. Your officials convinced me to renew AMC for 3 years, and for that company will provide gift to the customers with a link in my mobile number. but till date no assured gift had reached in my residence.

please sent the "assured gift link" in my mail ID (pkg.[protected]@gmail.com) and in my mobile Nos. ([protected], [protected]). No other phone number is attached with me. if found any other number with my name registered with you. then please delete that un-authorized number immediately.

Also request you to correct my spelling recorder with you. My name is PRABIR KUMAR GHATAK not Pradip Kumar Ghatak.

I think this letter will serve the purpose.

thanking you.
PRABIR KUMAR GHATAK
Customer ID No. [protected]