Eureka Forbes Complaints & Reviews

I have requested for servicing of my water purifier on 17th July but no one has attended to it so far...

Even not worth 1star
Worst product ever I bought water purifier in my life. Every 15days its stop working and heatind very high and when I request for service they come and solve and say next time it will not come. Etc.but next 15-30days its same not working and heating, this company is fraud and cheating with customers to sell much products and his sellers are very worst fake and cheat to customers for selling only. When They sell...

Eureka-Forbes is a fraud company - & when I say "FRAUD", I have the PROOF

Beware - They might have installed USED/recycled... Membrane/Candle/Counter-Chip in your water-purifier

This means your purifier might not be working properly & you would be drinking POISONOUS water full of arsenic, rust, pesticides, and fluorides

I have caught their service guy red-handed installing RO-Service-Kit that he...

Hello sir
I bought vaccum cleaner WDX2 last year December, since last June month that suction tube spiral comes out, I called customer service and raised compliant on June 19th month my complaint no [protected] one of the technician called me 10days back but he didn't visit my home when ever I called that no I'll come with in 20min or 30min but he never come. This is really irritating me and I never expect from horrible and worst service...

Post service and replacement of candels aqua guard aqua sure stoped working and and now service pwrson is not picking up my call....

I purchased dr aquaguard magna hd ro+uv in sep-2020. After that I am facing issue with this product regularly. Already technician visited in month of april and replaced some cartridge. Now again it is not working. Raised complaint with no. [protected]. Technician visited. Now he is saying pump is faulty. Just 9 month old product and already so many problems.
Please change my ro. As per my understanding, faulty product is delivered.br...

A Faulty Water Purifier unit of "Dr. Aquaguard Classic+ Hot" purchased on 17th October 2020 which was identified faulty and not functioning on installation itself at our home; fault being sensor / button not working at all to dispense water. Have raised a refund request (Ticket no. : [protected]) then itself and have followed up millions of time since then with the Sales, Service, Escalation and Customer Care Departments, each one of them...

I purchased Aquaguard Aura UV U[censored]nit on March 9th 2021. Unit stopped working after 2 months. Since then, its been almost 2 months and I've got not a single update on the resolution. from the customer service I've raised 3 complaints on aquaguard customer service, wrote emails on their escalation channels (Deepa customer care and the CEO escaltion). Nobody has cared to respond back. Complaint tickets get closed automatically after few weeks....

YOUR ATTENTION IS DRAWN TO MY COMPLAINTS NO
1. [protected]
2. [protected]
3. [protected]
4. [protected]
5. [protected]
6. [protected]
My complaint dated 13th July 2021 is yet to be resolved. Every time i call your consumer complaint team they do not know how to resolve the complaint or listen to the consumer grievances but register a new complaint and give time for another 48 hours. Talked to all...

Please get our water purifier working again. URGENTLY. Our water purifier got serviced yesterday and is spoilt now. It was working fine before the service person came and started selling services contract renewal. All through the pandemic our service contract of 3 years was not serviced even once and now we need to renew our contract. Mis selling guys. We are eureka fans but I guess it’s time to move on....

I have aquaguard water purifier which has a storage of 7 liters. The machine keeps leaking. Mr Sandeep sends an unprofessional service repairer. He sets the machine to 5 liters. I have seen a red light called for service repairer. The complaint was lodged on 11 July asking someone senior to come and solve my complaint. Mr Sandeep says he has no senior in his department and till the date and time my complaint hasn't been solved.
I will...

Ref: Cust. ID: [protected],
We purchased the water filter in October 2020. And this filter started giving trouble from the month of 19th December 2020. Please see the history of my complaints in your records. Your service engineer is attending and within a week my filter would stop working. The same has been repeated since December 19th.
Is our filter problem not solved due to your engineer's incompetence or did you sell us...

Hello Team,

This is Manish Jain, i had purchased the filter in month of Jan'21,
I reside in Mumbai and have Mumbai Municipal water supply (No hard water).
My filter is under 1st year of WARRANTY (Not sure what WARRANT means to Eureka Forbes)(Is consumer only pay for Plastic Tank)(Main part of water filter is its cartridge else is plastic tank. SO IS EUREKA warranty is for Plastic Tank ?

I got...

Very bad service. Every year I am spending about Rs.10000 to Rs.12000 only for service (filters). Only two o[censored]s are there at home and if I am spending so much I rather buy Bisleri water cans from outside. An agent misguided and made me buy a Rs.30, 000 product stating it has been the best and had good sales (giving many reasons why I need to choose that product over others) - a serviceman revealed stating the product I bought has many problems...

Sir
My name is ramakrishna kolli i have bought eureka forbes wd X2 wet and dry vaccum cleaner. I have placed an return on behalf of the return policy. But there is no response from the company. And the dead line of return is also arrived. I have bought this product on 20/06/2021.with the customer id [protected].
I have attached the bill and the request for return...

Hi one of your sales man sell the aqua guard machine for us last year and he told that there is warranty for all the products including filters so we bought the product now our filter is not working and service technician of your company told want to change the filters and its additional cost. But while selling the machine sales man from the same comapany told warranty for one year and service man from same company telling there is no warranty...

I've purchased a Dr. Aquaguard Rich water filter on 07-June-2021

Your Web Order Id is [protected]. Your Ship To Party and Sold To Party Customer ID is [protected] .

The Product installation was scheduled and the engineer who was sent by the company was intoxicated and not knowledgeable. He damaged the product. There is water leaking from all the possible places. On my request another engineer was sent to fix the...

1st Issue. On 11 Sep 2018 Contract for AMC was signed with your service representative (NITIN) at Pune. My address is E-1/7 Salunke Vihar, PO: SRPF, Pune 411022. I paid Rs 4900/-by cheque with a validity of AMC from 14 Sep 2018 to 13 Sep 2021 for 3 years. The service is not being provided for a couple of months. The representative cannot be contacted as the Tele No. is not operational.
2nd issue. In Mar 2021 I received SMS message...

I have raised a complaint on 08/07/2021 for water leakage for my aquaguard water filter. No one has has attended till now.

I have escalated this issue multiple times but still no resolution. I already have an amc. This is not expected as i am a long term customer.
Please resolve this issue as soon as possible.

Customer code
[protected]

Mobile : [protected]

Name : dr...

We have recently purchased one of the Eureka Forbes products i.e. "Aquasure Delight" water purifier through Amazon on 5th May 2021. I have been continuously facing trouble with it from the time of it's purchase.

However, I have raised numerous complaints and NONE of its Service Technicians have paid a visit to resolve the issue.

From 7th July 2021 the product stopped working completely and as usual I'm following...