Eureka Forbes Complaints & Reviews

Hi I am trying to get hose pipe connector for Nano vaccum cleaner. I couldnt find it on your website or any other location

My details - Naren-[protected]

Hello,

I'm extremely disappointed with the way you guys have handled my service request: My service request number is [protected] and my Escalation request number is [protected].

I have raised the service request on 4-Nov(Diwali day) as my house is flooded with water due to leakage in the brand new Aquaguard Aura water purifier. I have bought this from Amazon just 3 months back and this is the 2nd time I have to call for service help. I Can understand there is a delay due to the Diwali holidays but till now (11-Nov) no service technician or any follow-up call from customer care service happened.


I have called them multiple times the customer care and they are saying we will contact me in 24 hours. I guess you don't understand that a lot of energy and time goes into follow-up with the customer care team. Don't you understand that the basic culture for not giving false promises to the customer? I'm only upset with the unprofessional treatment towards me. I have over 15 years of corporate experience and am I m facing such kind of irresponsibility from India's number one branded company. You simply cannot treat any human like this. I can only imagine your company culture and the kind of people you hire and work for your company. I wish you luck for your system to work.

I had registered a complaint (Complaint No. [protected]) with Eureka Forbes on October 22, 2021 that my Trendy Steel model Vacuum Cleaner was not working. The service technician visited my home and supposedly fixed the problem. I paid the services fees of Rs.550 too. A few hours later, the MCB of my home tripped whenever I turned on the vacuum cleaner. I complained to Eureka Forbes again and the same service technician visited again and said there is a fault in our internal home wiring. I got the entire wiring checked by a qualified electrician and he said nothing is wrong with the home wiring. I also took the vacuum cleaner to another location as per the suggestion of the technician and tested and the MCB trips there too. I have been contacting Eureka Forbes daily through phone calls, Twitter (Follow up Ticket No.[protected] and Facebook but keep getting the standard message that someone will get back to me. So far, there has been no proper answer to my complaint nor there is any resolution. I really don't know what to do at this stage. I expected a big company like Eureka Forbes to be more responsive to a genuine customer complaint.

ROBO vacuum and mop is not working and I had lodged a complaint with customer care on 15 Oct 21. Complain Number is [protected]. Twice the technicians came and said they would get back with necessary parts and the correct technician. No one turned up and is now getting nearly a month. Have been calling customer care several times and get a repeated reply We are sorry and will be attended to shortly. Exceedingly bad experience. Wrote two mails to deepa.[protected]@eurekaforbes.co.in. No proper response.
In the last mail they responded that they have raised the concern and the New ticket Number is [protected]. the product is in warranty

Till date my item of Eureka Forbes has not been repaired. Its real bad sales service at your end and not expected of a reputed firm like Eureka Forbes.

Let me know the net level I need to go to to lodge the complaint.

Regards

Brig. Ashok Asthana
[protected]

I raised 6 requests for non-functioning vacuum cleanter and each time my compaints were cancelled without resolving the issue. Eureka Forbes customer care doesn't have any anwer that why my complaints were cancelled.

No technician visited for any of my complaints related to vacuum cleaner.

Pasting here all the service requests raised:

[protected]
Request date[protected]
ProductCA[protected]

Remark : Vacuum cleaner not switching on. Previous 6 service requests were cancelled and there was no reason provided by customer care representative. Please send technician today itself.Ticket No.CM[protected]StatusUnscheduled Request date[protected]
ProductCA[protected]

Remark : VC NEED SERVICE ASAP BY URGENT BASES 5 TIMES COMP GOT CANCLED NEED TECH ASAP [SAFI]Ticket No.CM[protected]StatusCanceled Request date[protected]
ProductCA[protected]

Remark : need tech asap previous complaints are closed (praveen)Ticket No.CM[protected]StatusCanceled Request date[protected]
ProductCA[protected]

Remark : MR. RAM PRAKASH SONI[protected]J34, ZONASHA ELEGANC DINNE ANJENEYA SWAMY TEMPLE ROAD HARALUR ROAD .BENGALURU KARNATAKA 560102NEED TECH FOR THE SERVIOCE OF VC ASAP BY TODAY ON URGENT BASES CUST WAITINGFROMA LONG TIME CUST ID :[protected] 80484460 SAFIULLAHNO CUSTOMER CODE AVAILABLEEC I CLEAN VCVACUUM CLEANER OWTicket No.CM[protected]StatusCanceled Request date[protected]
ProductCA[protected]

Remark : [protected]--CCWA---CUST SD NEED A SERVICE AND ALSO NOBODY TECH VISITED TO CST PLCE AND HE IS GETTING FEEDBACK MESSAGE SO NEED A TECH ASAP BY TDY AND ALSO DIWALI FESTIVAL IS THEIR SO NEED IT URGENT (TASHIB)Ticket No.CM[protected]StatusCanceled Request date[protected]
ProductCA[protected]

Remark : cust sd need a service and also nobody tech visited to cst plce and he is getting feedback message so need a tech asap by tdy and also diwali festival is their so need it urgent (tashib)Ticket No.CM[protected]StatusCanceled Request date[protected]
ProductCA[protected]

Remark : CUST WANT SERVICES NEED TECH ASAP
[protected]

So i have registered a complaint regarding the aqua guard on 6th November 2021 as it stopped working and since then i have called them many times and getting no response from them. The customer care executives are not even recieving the calls and when they did they just kept saying we will send you the technician and it's already been 3 days and no technician has visited.
So i'm highly disappointed by the service and response provided by such a reputed company. Is this the kind of service they are providing to their customers who trust them and buy their products. We have to call them again and again and after 2-3 calls they stop receiving our calls.
Complaint ID is [protected]

Green Led is not glowing at the time running

Amc renewed on 25//10/21 but servicing not done yet.

No response from Eureka Forbes whatsoever.
Unit has been unplugged completely
No repair
No replacement

No drinking water at home for 19 days now

They will ask to replace Candles but candles guarantee them for 1 year at the time of replacement, later when they come for service they said like we are not guaranty on candles, they are kind of faking to customers, they will charge 6000 for AMC visit only 1 or 2 time and its useless service they provide.
my best suggestion please dont go with Euroka

I had purchased AMC of 4700 rupees after consulting customer care. To my surprise, they denied service and it has been six months they denied refund of the AMC too.
I consider this a fraudulent practice where company allows customers to buy AMC on their App and website without checking feasibility of service. And they deny refund as well despite their fault. I want a compensation for the frustration that I went through for six months almost following up on this one. It is my right to get a refund now as I have switched to other product, don’t need the service anymore. I have a photo of a service request that remained open for 4 months and then closed without any resolution. I don’t want any more service requests, just need my refund of Rs 4700 that I paid for AMC and Rs 2000 as compensation for my expenditure of sending them a legal notice which they didn’t respond to.

I raised a complaint when my Nova Aquaguard stopped working in the 3rd week of Sept 2021. I had already paid my AMC and the technician who came said it was motherboard problem which he would resolve in a couple of days. It has been almost 2 months now and they are still not ready to rectify. I have raised 2 complaints after that.
The manager of the service center keeps pushing us to buy a new model saying that the parts are unavailable. But we have found out from other sources that this is not true.
They dont care about service and are waiting for our contract to end. They are not ready to replace the part even after shamelessly collecting AMC from me.

Since I bought this purifier never use properly, always problem either PCB, or charger or filter or other problem, you will have to spend lot of money to keep this product in your kitchen. Service team have no idea about this product to repair properly. if you buy you have to spend[protected] every six month to repair this product. it is just product to loot your money.

I want to return this product to the manufacture

One of the worst executive I have seen misguided person falls committee ment request him to remove from his company very irresponsible person

I have registered an complaint on 13th October 2021 regarding my water purifier aquaguard reviva RO is not working properly. Its under the AMC up to March 2022. I have paid 7500 rs for two years AMC. My water purifier is not working properly & it needs filter replacement. I have contacted several times to their customer care call centre(Mr. Karthik, Ms. Subha, Ms.Sruthi & Ms. Deepa). They have put my call on hold for more than half an hour. They were not responding for so long time. Their authorized service centre Krsh care, padi also haven't responded properly(Ms. priya & Mr. Kumar). I haven't received any call so far from eureka forbes. Need to file a case on eureka forbes for cheating the customer.

I have purchased Eureka Forbes aquagaurd water purifier . After completion of the warranty period of 1 year I have offered AMC and AMC charges of 5000 also paid. During the period of warranty also not served properly. Periodical checking have not been taken place. And also recently, one complaint booked on 23rd Oct21 due to non functioning of WATER PURIFIER. Unfortunately without repair, complaint was closed and nobody responded properly...

I had purchased Aquaguard Superb RO+UV+UF+TDS Regulator Water Purifier from CROMA Store Greater Noida on 22/09/2018. In 2019, I renewed my maintenance contract recently on 05-Sep-2021. On the same day, the maintenance engineer replaced the filters. But after a few days, the red light started blinking, I registered the complaint but my problem is still not resolved.

Now RO has completely stopped working. I have registered my complaint at all levels, but no one is acknowledging and responding to email, Also not responding to calls.

I want my money back, as they are incapable of providing any kind of service. I don't not want to waste my valuable time in followup of complaint.

Regards

Vikas

I have raised Aquaguard complain no [protected] one month before, No one responding, multiple times called call centre, no use no one responding, device is not working with in a year, no one bothered to call back for complaints, Really very poor service ..I spoke to sales executives as well ..problem not solved.

WORST EXPERIENCE FACING WITH EUREKA FORBES
Bravo Vaccum Cleaner
Customer Code : [protected]
I have bought a bravo vaccum cleaner and raised a return request within 1 day from the day i received the product. And now it became more than 1 month and so far no one came to pick it up and no refund has been initiated. I keep calling to customer care very freqently and no proper response. Every time they say will escalate and resolve it at earliest but they did not do it from more than 1 month…Even today the product is with me and i am waiting for their person to come and pick it up….

Worst experience…i kindly suggest not to fall in their trap.

The water purifier is not working and i have registered the service request on[protected] but its been 6 days no one have came to solve the issue