Eureka Forbes Complaints & Reviews

Address: 369/2 PURBACHAL KALITALA ROAD

I have taken AMC for the Water Purifiers - Aquaguard Total Protec+RO which was started from July 2020 (1 Year AMC) but in between I have purchased a new water purifier Aquaguard Geneus RO+UV in Jan-2021 and old Water Purifiers has been removed/scraped.

So remaining unused AMC for old Water Purifiers suppose to transfer to my new m/c which has been confirmed by Customer care executive by mail.

But now for expire of warranty for my new Water Purifiers Eureka Forbes is denying to transfer the unused AMC.

So company like Eureka Forbes are taking money from customer to provide service but providing service when required. I much say very unprofessional company.

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Address: Corporate Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India. Tel: +91 2248

I have placed complained 2 months about my Eureka Forbs water filter is not working to Eureka Forbs customer care, But even after repeated requests and several calls, service center have not taken any action. I was fed up with Eureka Forbs customers care finally I am complaining about the them here. They Just taking excuse of corona since last 2 years

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Jan 12, 2022

Updated by Dkmj I have contacted several times by whatsapp and by calling them but they just we will do it immediately, on fast mode, on top priority, bla bla bla, but do nothing.. I have all the records of what'sapp and call records.. That I have attached also the first complaint filed date.

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Address: Pune

It's only few weeks old product

While installing one cylinder was leaking it took 3 days to fix it

After that tap was leaking

Now red light is on means uv light faulty

The guy came and changed the coil still red light is there

Pathetic quality of product and uneducated technicians

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Address: DVC, DTPS, Durgapur-713207

Dear Madam,
My name is Arun Sanyal, I am a Central Government Employee and I am an existing customer of your esteemed Eureka Forbes Ltd. bearing my Customer Code is [protected]. I have been associated your company for last 12 years now and I consider myself as a loyal customer of your Company. At first I used your Classic model aquaguard water purifier. but on 14/9/2019, I purchased Reviva RO+UV (Active Copper). The machine running smoothly. After warranty period I had done AMC on 24.09.2020 for one year. After completion of one year AMC again I had been done AMC on 06.09.2021. Suddenly on 05.01.2022 ( under AMC period) I noticed that a water leakage from my aquaguard. Accordingly I reported to the Customer Care and they send their Service Engineer. Accordingly service Engineer checking my product and told me water pump is damaged and he told that the new pump will be installed. But the next day he installed an old and repairable water pump. I told him why he installed old and repairable pump but he could not respond, then I told to Incharge of Durgapur Service Centre Mr. Dhananjoy Dutta said to me that only he provided old and repairable water pump. Is this justify? Myself paid AMC charges for Rs. 5100/- for avoiding disturbances not for old repairable product. Durgapur Servicing Centre Cheated and fraud me. Eureka Forbes is one of best and trusted company in our Country as well as World but Durgapur Servicing Centre becoming decreasing the name of Eureka Forbes. Kindly do something for providing me the new water pump for my new Reviva. I also reported to National Consumer Forum.
Hope, you will kind enough to extend your hands of co-operation in this regard for which I shall grateful to you.
Yours faithfully,
Arun Sanyal
Durgapur
Mob No. [protected]

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Dear Sir/Madam,
My name is Arun Sanyal, I am a Central Government Employee and I am an existing customer of esteemed Eureka Forbes Ltd. bearing my Customer Code is [protected]. I have been associated Eureka forbes company for last 12 years now and I consider myself as a loyal customer of this Company. At first I used Classic model aquaguard water purifier. but on 14/9/2019, I purchased new Reviva RO+UV (Active Copper). The machine running smoothly. After warranty period I had done AMC on 24.09.2020 for one year. After completion of one year AMC again I had been done AMC on 06.09.2021. Suddenly (Under AMC Period) on 05.01.2022, I noticed that a water leakage from my aquaguard. Accordingly I reported to the Customer Care Service and they send their Service Engineer. Accordingly service Engineer checking my product and told me water pump is damaged and he told that the new pump will be installed. But the next day he installed an old and repairable water pump. I asked him why he installed old and repairable pump, but he could not respond, then I told to Incharge of Durgapur Service Centre Mr. Dhananjoy Dutta. He said to me that only he provided old and repairable water pump. Is this justice? Myself paid AMC charges for Rs. 5100/- for avoiding disturbances not for an old repairable replaced product. Mr. Dhananjoy Dutta talking rudely and also misbehave with me. Durgapur Servicing Centre ( Eureka Forbes Ltd) Cheated and fraud me. Kindly do something for providing me the new water pump for my new Reviva.
Hope, you will kind enough to extend your hands of co-operation in this regard for which I shall grateful to you.
Yours faithfully,
Arun Sanyal
Durgapur
Mob No. [protected]

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Address: Lower parel Mumbai

Website: [email protected]

Sir, I purchased the Eureka Forbes Aquaguard SUPERB on 02 Jan 22 and installed on 4 th Jan 22.This is faulty product.Water taste is same like tap water.so kindly replace it.I shall be thankful to you ðŸ™

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Eureka Forbes Aquaguard UV+
The water is not flowing out.

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1.We have raised multiple service ticket-[protected], [protected], [protected].
2.Escalated to deepa.[protected]@eurekaforbes.co.in but no response
3.Escalated to CEO helpdesk- DNR#21722, DNDR#22752

Issue - Aquaguard Crystal UV plus is not working from 9th Dec 2021. Technician is not skilled to identify the issue and fix it at once. There were multiple part which was reported by technician as non-functional but even after replace of those products the machine is not working and beeps continuously.
Past one month we are following up with technician, technician manager, customer care, support team but we just receive a standard reply that issue will be addressed soon. But hopes and efforts are going in vain. Feed up of Eureka Forbes services.

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Jan 07, 2022

Updated by Aksharapc Hi Eureka Forbes Support team,
It is month now that we are without water.
We have NOT received any update from your team yet

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Address: Flat No: 30901, Bhuvana Greens, Hosa Road, Brs Global School, Kasavanhalli,

I have purchased AMC support with Eureka Forbes for my aqua guard water purifier and AMC is active
On 31st December i raised a request with Eureka Forbes for re-installation of water purifier system (SR: [protected]). I got confirmation call from customer care stating that the re-installation will be performed within 24 hrs.
But even after 24 hrs there was not call received from service team for re-installation and service of water purifier.
I am calling the customer care 4-5 time since 1st January 2022 everyday and i get response that will get call from service team in 15 min, but post that nothing happens.
Being an AMC customer am supposed to get the right level of service from Eureka Forbes and get my issues addressed as per agreed timelines.
Also, i have sent multiple emails as well looping escalation desk, but still there is no progress/improvement.
Need help from consumer helpdesk in addressing these issues.

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Jan 04, 2022

Updated by Sandeep Vasudevan Team,

Again nobody called me from service center so far, I don't understand what is happening here, everytime I get assurance from call center that I will get a call in 15 min from service team but nobody calls.

This is really annoying and pathetic service.

Regards,
Sandeep V

On Tue, Jan 4, 2022, 14:33 CEO Escalation Desk <[protected]@eurekaforbes.co.in> wrote:
-#-Please-type-your-reply-above-this-line-#-

TicketId: #DNDR-21993

CEO Escalation Desk
2022 Jan 04, 09:03 UTC
Dear Sandeep,

Greetings from Eureka Forbes.

We regret the inconvenience caused to you and assure to resolve it at the earliest. As per our telephonic conversation today, we are taking your complaint [protected] ahead with our service team for speedy resolution. Reference follow-up number for your email is [protected].

Our concern team will call you and schedule a technician visit at the earliest.

We request you to check our service technician’s Id in the mobile app of Eureka Forbes, so to ensure no unauthorized agencies are attending your complaint and using any-non genuine parts.

Regards,
Som Saha
Escalation Management Team

(D) +[protected]
www.eurekaforbes.com

________________________________________

Sandeep Vasudevan
2022 Jan 04, 08:20 UTC
Hi,
Still no response from your side.
Let me know u can reinstall this or not.
Very very poor service, inspite of so many follow ups.
Sandeep
On Mon, Jan 3, 2022, 14:59 Sandeep Vasudevan > wrote:
Hi Team,
I have called the service desk 4-5 times since 4 days for re-installation of the aquaguard water purification system. Below SR for reference, this is not action yet.
Being an AMC customer, the service and response if not good, can you please take this on priority and get this fixed by today.
SR: [protected]
Regards,
Sandeep V

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Hi Team,
I purchased my Aquaguard AMC for 3 years on 11th June-2020 and on that I got a Provogue Voucher to purchase a gift so I purchased a ladies watch by paying Rs.499 on 11th June. Today is Jan 04-2021 and there is no update for that order.

I tried to contact[protected] which is given on http://www.provogue.com/eureka/ page but no response and also raised a complaint but no response from their end.

Hope it's not a fake . Can you please help me to track the product which I placed on Provogue and if they do not have that product then please ask them to refund me.

PROVOGUE order # is:[protected].

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Address: A-23, Ashok Nagar, Unit-2, Bhubaneswar-9,Odisha

My aquaguard AMC was done for 3 yrs with assurance to get free gift link. But though one month has lapsed, no response from the company. This is sheer breach of trust, money and loyalthy. Moreover noone shd trust this company. Their services r poor as well as they r playing with money and trust of customers which r never acceptavle at any cost. Official s responsible shd be punished for this act of cheating

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Just renewed the contract and the tax invoice pdf sent to me won't open. A pop up message says it's corrupted.

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Address: Model colony pune 411016

Website: Www.eflgifts.in

Hi
A lots of time i have call to your customer care number[protected] about my free gift . However they havent take any action on complaint .

Please check as their provided website isn’t accessible, error shown
Eflgifts.in

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Website: www,eurekaforbes.com

We were misinformed by service personnel (Mr Darhsan mob-[protected]) who sold AMC to us against Water purifier (RO+UV) 0n 20.10.2021 (Validity of AMC was 11.11.2021 to 10.11.2023) that we will be given free gift. We have not received our gift till date.

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Address: B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013

Website: www.eurekaforbes.com

My Eureka RO (Superb Model) is showing a RED LED (service ) and it seems the filter need to be replaced. I have already renewed my AMC on 5th Dec 2021 and since then I am struggling to get an engineer aligned to my complaint. I made multiple calls to the call center for support but no action has been taken so far.
Its already been 20 days since I raised this complain. I also sent escalation mails to their management but no response yet. This is an example of very poor after sales service from Eureka.

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# [protected] dated 20th December 2021
# [protected] dated 22nd December 2021

The RO was installed on 16th December 2021 and since then the tap is leaking. I have lodged a complaint on 20th December on advise of the person who installed the machine. Since then I have not received any feed back from the service team. Please not that the product is new and I certainly did not expect this from EFL

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We registered a complaint with Eureka Forbes call centre on 29th Oct 2021, complaint id [protected] for euroclean iclean vacuum cleaner. Till date no one has bothered to look into the complaint raised inspite of my repeated attempts.All i am told is that somebody will be attending to the complaint as soon as possible.Its now 60 days since the complaint was raised.had i known that this is the kind of response an esteemed brand like Eureka Forbes gives i would have thought a hundred times before buying your product.To be honest you people are only bothered about selling your product and not about the after sale service . I must say Eureka Forbes SUCKS!!! To add to the incompetency of your brand what annoyed me even more was when i wanted to raise my complaint to a higher level by speaking to the area manager then one of the employees replied that the manager cannot come to the phone since he is on another call... In a world of fierce competition such a non competent service will surely harm your brand name, especially when there are many other branded vacuum cleaners available in the market now.Nevertheless i will never recommend your brand to anyone in future.

Jan 12, 2022

Complaint marked as Resolved

Finally we Called the Person Who has Sold the Product to us and he spoke to his senior officials and send a technician. He has resolved the Issue today after 75 days of Complaint registration...

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Jan 04, 2022

Updated by Manojrathore007 Its been 15 days since the above complaint has been lodged here... still no technician has visited and rectified the issue.

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Address: Nasik

Service Request no. [protected]

It is not getting repaired. It is in dead condition. Please tell us how many days should we remain without purified water. Was it our mistake to choose Eureka Forbes?
We tried to contact Nashik Office but did not get any positive reply.

Don't call and give same reply that you are forwarding to higher authorities. I have decided take the matter to consumer court. See you there soon. This is the last ultimatum from my side.

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Address: 315, 9th A main, HRBR layout Klayan Nagar, Bangalore-560043

I purchased vacuum cleaner from a sales rep from Eureka in March. I made payment through credit card. I requested the sales rep to put the payment on 3 EMI. The payment went through twice. One complete payment of 15000 and another through 3 EMIs.

I requested for refund and called customer rep.No action taken so far and no refund received. Provided my bank statement as evidence.

I only received traction ID so far from the sales person. No customer ID or any other proof.

Transaction ID[protected]

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October 2019 EF signed. 2year AMC for my water filter and I paid for it in advance. Unfortunately in the entire 2years of AMC period their technician visited only once for service. I was told that the candles and the motor needs replacement. I kept following and till the AMC expired in October 2021 nothing happened. Surprisingly after long followups the technician came inthe last day of the AMC. This time he was asking me to renew the AMC and only then they can replace the candles and motor. But I. The entire AMC period from 2019-21 they never turned up for service or replacement. All I am requesting EF is to extend the AMC for another 2years without any more charges and replace the candles and motor immediately

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Eureka Forbes Complaints & Reviews

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Eureka Forbes reviews & complaints page 54

Aquaguard Unused AMC not transfer to the new m/c

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Water purifiers Annual maintenance

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Uv ro mtds

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Duplicate, Old and repairable product replace under AMC period

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Duplicate, Old and repairable product replace under AMC period

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Superb aquaguard faulty product

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Complaint regarding the water issue

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Aqua-guard Crystal UV unable to repair and unsatisfactory service

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Water Purifier - Issue with service

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Aquaguard AMC Renew _Merchant gift _ PROVOGUE order # is: 393187653

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Aquaguard AMC done. Free gift not received

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Tax Invoice pdf

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Didnt receive the gift

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Gifts were to be given by Eureka Forbes on account of nem AMC

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Eureka RO complain number : 2023696497 || Filter need to be replaced || Poor support

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Tap leakage in newly installed RO

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Service request not attended for 60 days

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Eureka Forbes is worst company for water Purifiers

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Refund Delay

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Annual Maintenance

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