Eureka Forbes Complaints & Reviews

I had purchased this water purifier last year..
It started troubling in just 3 4 months of instalation.. I complaint to customer care they came and said need service and you have to pay. I asked the same is in warranty but they force to pay.. I paid 5500 on January 21 for AmC while the machine is still in warranty they repaired and said if any problem or consumable need to change you dont have to pay any thing for next one year.. From last one month the again it has same problem.. I ask them to repair they are again asking for 5500 rs.. I am fedup pls help my no is [protected]

I am Shiva Mohan Mathur from Pune
My water purifier model Genius has been non functional since[protected]
I have lodged a complaint but till date it is not resolved
Despite repeated calls to the customer Care nothing has happened.
This is betrayal of the AMC contract which is so expensive at 6340 rupees annually
They should be penalised for not providing service support and resolution since 14 Sep 2021.

My aquaguard geneus water purifier filters need to change, I have called local support guy name is Uday(mobile : [protected]) from khammam. I have called him lot of times in last 20 days, but he is saying different stories every tine like filters are not there, staff is not there, etc..., Can you please take on priority and take the action asap.

Finally I have raised complaint via customer care and below is the complaint number which I got to my mobile :

Dear friend your complaint no. is [protected].

I have purchase water purifier Eureka Forbes Aquasure on 8th sept and after full payment done it shows deliver next day. After that it shows delivery will be delayed due to some problem.. Finally after waiting one wek has not delivered yet...i have cancelled my order after talking to flipkart customercare. Finally thre is no response and not money refunded yet. Really got bad experience about eurekaforbes.
Shame on urekaforbe services...

Sir [protected] this is my installation request number booked on sep 5 but now sept 20 no body respond no one come and installation pls respond sir...

I have taken AMC and your service engineer is demanding money for the service and spares .

He is unprofessional and even the customer service team is not responding .
very poor and worst customer service .

I'd like to get the explanation for absolutely no follow up on the complaint number [protected] that was filed on Sept 6th. I've lost count of how many times I've called the customer care, only to be told the same standard reply that it is being escalated, but with absolutely zero action.

Is this how Eureka Forbes treats all its customers? I don't understand why the customers don't even get a basic courtesy of being updated about the status of the request. Even 1% of the enthusiasm towards customer support that is shown before and during the purchase of the product is not shown for customer service after a few months.

And please don't even think of conveniently blaming it on the pandemic situation, that's no reason for not even giving us a call with respect to the progress on this item. It's nothing but pure unprofessional behaviour and non compliance to basic ethical standards.

Eureka Forbes, "Friend for Life" is your motto right? Pls try to live up to at least 1% of that claim and stop taking customers for granted the moment the financial deal is closed and product is purchased. Quite shameful behaviour indeed.

If the issue is not fixed or the product not correctly replaced under warranty coverage by end of day tomorrow at the latest, I'm going to proceed legally and will file a legal case for denying replacement under warranty of the faulty unit or repair of the same, under warranty period. I'm tired of this unprofessionalness.

Last week water stopped coming from my water purifier which is under AMC. I raised a complaint regarding this to the customer care and they assured that it will be resolved in a day or two. After 2 days I again reminded them that my problem has not been solved they told me that they have put my complaint in the highest priority and will be attended. But it’s been more than a week I haven’t received any assistance from them. Now I request to kindly return my AMC money which they have taken as they have not been able to fulfill the need.

Need accessories for the model Euro clean bullet vaccum cleaner as my accessories for the same r damaged
Plz provide me I m ready to pay the accessories cost for the same

Purchased it in 2018 and now its out of warranty. Since day one of purchase the hose pipe keeps falling out. They come.screw it back.but didn't replace the hose pipe. Now condition has gone worse. The product is out of warranty and despite raising complaints with customer care no one attends to the comolaint

I have a Water Purifier of Eureka Forbes. In March 2021 I took a 2 years comprehensive AMC. As per para 2 of terms and conditions parts are to be replaced by the compmay.
However, for the last 5 months the company has not been able to resolve the issue.
Their business partner and the company even tried to tell me, IN WRITING that the part is to be charged forcing me to quote them the relevant para of their terms of AMC.
I have paid more than 4000/ to them and received only one service so far.
The company is unable to rein its business partner.
Can some one help?.

In the month of March 2021, purchased eureka Forbes aqua guard water purifier in Hyderabad. It did not work well. Completely shutdown now. Raised compliant on 14th September. Till today no response from them. Technician not yet visited. Every day I called to custoer care. They simply escalte the service request. Pathetic service.

Service request no: [protected]

I bought AMC for 2years against my Aquagaurd Dr Magna and was promised a free gift from their side. I chose the Electric Kettle and flask among the options given to me and paid Rs. 11450 to Mr Salim (technician, Rajajipuram Lucknow branch) on 29th June.
Initially I was told to register on a website with my phone no. but the registration failed as it showed my no. not registered. On contacting about the same to the technician who sold me this AMC, he told me that it will take a week to get registered and then you'll be able to order your gift successfully but since then after repeated follow up with him and his senior Mr Rizwan, there has been no response from their side and now they are even not picking up my call. Also, on contacting the head office, I was assured a gift from Mr Madhav but it has been almost 2weeks and there is no response from him either after repeated follow up from my side.
Receipt no.: AM[protected]
AMC Order no.: [protected]

I hope the problem gets resolved asap.

Regards,
Parushri Rastogi

I booked a new acqua guard machine in exchange of old and paid Rs.1000/- as advance on[protected]and my sales order number was generated being [protected]. Pursuant thereto i made a further payment of Rs. 12990/- on[protected]. According to the said scheme of buy back the old machine was to be picked up by the Company from my residence and Rs.1000/- was to be refunded to me. I say that the new machine was installed on or about[protected], however the old acquaguard machine has not been picked up from my residence till date neither the promised 1000Rs being paid to me. I made atleast 2 dozen complaints and recorded that it is a very tedious job to follow up for 1000rs more so to keep the old acqua guard machine safely at home so that thereafter they shouldnt be blaming that we have damaged it. However all my complaints have fallen on deaf ears and now i have no other option but to file this complaint to Your goodself.

I have purchased Eureka Forbes AquaSure from Aquaguard Smart Plus (RO+UV+MTDS) 6L water purifier, 6 stages of purification (Black) from amazon India and delivered on 10th September 2021, but is has been 5 days the purifier has not yet been installed even after many followups in customer care.
Find below the details,
Your installation request for[protected] is Service# [protected].

There is 10 days replacement policy as per amazon India but if its not yet installed past 5 days how can we check an unlikely event of damaged, defective unit ?

I request for the purifier to be installed on priority else the ureka forbes LTD is liable for the full replacement of the purchased product in case of damaged or defective unit found after 20th September 2021 as I didnot get enough time to check the damaged or defective unit .

Hoping to resolve the issue.

Repair request number [protected] raised on 25 Aug 21.
I am writing this complaint on 15 Sep 21. I am holding an AMC of 2 years on my water purifier (Serial no[protected] valid upto 20 Aug 2022.
Despite calling up the customer care number daily since I raised the service request, no one has either called or visited to resolve the service request.
The customer care representative just gives a rehearsed reply "Sir, your request is being escalated and you will receive a call back." Thereafter, nothing happens. No body calls or visits.
It has bee 22 days since I raised the request but Eureka Forbes couldn't care less.
Their AMC is a trap/scam. Don't fall for it. You'll regret.

I have purchased the Water purifier, DR AQUAGUARD MEGNA UV, in 2017, since then i am facing the water leakage in the purifier, inspite of many complaints and followup still my problem has not been resolved vide complaint no - [protected].

Secondly have also renewed my AMC in march 2021 for 2 years and also i have received the egift against my AMC renewal but when i called up for lodging a compliant for water leakage and service, they told me that they have not any record updated in there system for AMC renewal.

Please return my AMC amount of Rs.4925/-.

(CUSTOMER ID NO. [protected])

Sir,
I had made AMC for 3 years on 21/08/2021 of my AG COMPACT water purifier machine with Rs. 5550/-. Your officials convinced me to renew AMC for 3 years, and for that company will provide gift to the customers with a link in my mobile number. but till date no assured gift had reached in my residence.

please sent the "assured gift link" in my mail ID (pkg.[protected]@gmail.com) and in my mobile Nos. ([protected], [protected]). No other phone number is attached with me. if found any other number with my name registered with you. then please delete that un-authorized number immediately.

Also request you to correct my spelling recorder with you. My name is PRABIR KUMAR GHATAK not Pradip Kumar Ghatak.

I think this letter will serve the purpose.

thanking you.
PRABIR KUMAR GHATAK
Customer ID No. [protected]

Address: Sohini-2 Apartment, Flat No. 301, 3rd Floor, 5 No. Bechu dey lane, Serampore-712201.

Ph: [protected] / [protected]

There is no process in place,
- Distributor not sharing the installation team contact details.
- Installation team calls on daily basis and commit that they will install the AC but later in the evening nobody picks the phone
- Everyday we have to chase the installation team but took almost a week to complete the installation.
- Very poor support and respect to the customers

I bought an Aquasure delight RO by Eureka forbes which stopped working randomly sometimes ( tank doesn't fill when existing water is consumed) and then starts working again randomly. Raised a complaint with them and the ticket was closed by the customer care without even checking with the customer while the customer still had questions and concerns.
No timeline shared by the company on technician visit. What pathetic service is this?