Eureka Forbes Complaints & Reviews

Got AMC from Eurekha forbes and raised service request for power chord issue with Dr Aquaguard Geneus+, but technician assigned is not picking up phone or attending the service request. Raised ticket on August 12, service request number is [protected]

Date:15.8.2021

We are very disappinted with Eureka forbes.

1. I called up yesterday and today the toll free number and no urgency showed.

2. I called up today last time and senior executive from kolkata told that they will not be able to do today but tomorrow . Infact I was chasing even yesterday .

Its a real sorry situation for customers where the water is an important thing in human life.

3. Got a call from one executive at 8:30 pm and he dont have clue whether its installation or service

It's been 5 days, the water purifier has not been installed yet.

1. My working water purifier was damaged in the process of changing the filters by the technician.. when he could not resolve the issue, he called another technician for help.. after a struggle they somehow made it functional and left.
2. After two hours of their leaving, the purifier stopped working again.
3. We have been registering a service request since 6th August 2021 and every time it is told to us that our request is open and a technician will be sent soon but till now no one has come to repair the water purifier.
4. It has been a week plus now that I have to go out to buy drinking water.
5. I'm not only putting myself but also my family at risk every day I step out.
6. My 80-year-old diabetic Father and my asthmatic son are prone to infections in the present scenario. I'm so disheartened by the callous attitude of the company in dealing with people's health .

I had ordered the Aquasure water purifier on 9th August 2020 from Amazon. I received my order in 3-4 days, but I had to wait for a week for the installation. Finally, after a week the eureka Forbes technician came for the installation, and at the time of installation the technician told me that the product is defective, and we have to replace the product. I spoke to Eureka Forbes and Amazon. They replaced a product in 2-3 days and i got the product installed at the end of August (I think on 25th Aug). But again, there was a water leakage from the product and after talking to Eureka Forbes the problem got resolved but after taking multiple follow ups from my side. It was a very bad experience in the beginning only, but I did not have the choice to return the product, as it was mentioned on the product page that it can be only replaced not returned.
There were first 2 free servicing was included during the warranty period, but I took the follow ups this whole year. The first servicing was supposed to be done in February -2021 and second servicing was supposed to be done now in August-2021 but not a single servicing done yet. I have called multiple times, have sent multiple email but I did not get any positive response from Eureka Forbes. After taking consumer forum name in my email to eureka Forbes this week, I got a call today from them asking for suitable time for the servicing, but they said it will be on chargeable basis. Servicing charge will be Rs.530 and if any parts need to be change than it will be extra. But why do i need to pay anything to them. They have not given any service in the warranty period. The lady who was called was very rude and said madam main aapka servicing nahi hone ka reason dal rahi hoon ki aapko free servicing chahiye and i told her that my product is in warranty and no servicing is done yet, so she said mujhe nahi pata aap kar lo jo karna hai main free ki servicing nahi doongi. I also spoke to the person who came for the leakage issue in the beginning, and he said madam aapke area mein barish ka pani bahot ganda aa raha hai aapko Rs. 4500 ka kit hai wo change karna hi padega, aap bolo toh main directly aake change kar deta hoon, aapko eureka forbes ko batane ki jarurat nahi padegi. Without even checking the machine, he is telling the machine problem. These people are just trying to make money from their customers. I have not seen a single person who was trying to help me. I am also attaching invoice received at the time of product delivery (they gave two invoices due to replacement) and few emails where they have mentioned that they are not able to find my details. Then I had to attach my old emails for reference which was sent to them by me. I wonder why they don’t find my details sometimes. And sometimes they can see my details in their system. I am also mentioning the Service request No. – [protected] got on 30th July on Eureka forbes whtsapp support customer care but nothing has done yet. My product is working fine and i dont think any parts need to be change now but i want Eureka forbes to provide the servicing for my product which was promised by them at the time of buying the product.
I have always received a great support from Consumer forum and I really would like to thank you for that and I am sure that this time also you will look into this.
Eureka Forbes Contact number from which i got a call today - [protected]
Email Id - Deepa.[protected]@eurekaforbes.com / [protected]@eurekaforbes.co.in

I have a Eureka Forbes aquasure smart plus RO+UV+MTDS water purifier.
My customer id:[protected]
I have done payment for AMC ON 1 jun 2021.
Then after my water purifier not working and raised a complaint on 2 aug 2021 and the technician visited on 11 aug 2021 and told that pump is under repair and i have to pay extra 3500 for repair.
I have an AMC till 31 may 2022 and why i have to pay extra amount for repair.
Eureka Forbes is just making the consumer to pay extra even if they have AMC.

I have registered complain with Eureka Forbes on 30th July 2021 for the product "Aquasure delight RO+UV+nmtds" and its 12th August 2021 today, still i am unaware of any update as to by when faulty spare part (they said float) would be replaced. My product is under warranty still. This is the only source of drinking water in my home and for the last 12 days i am buying the water from outside. I have used every mode of contact : email, whatsApp, msg, Facebook, Instagram, their app. They only say sorry, we will escalate but no resolution or even explanation is provided with no updates. Its shocking customer service from a company of this repute.

My complain no is [protected] dated 30th July 2021.

I fervently hope if i can get some update and quick resolution to my complaint as I am facing lots of trouble.

Thank you.

Have bought product through online as per your Eureka sales person suggestions. By the time of place order got below assurance about product futures from sales person.
1. Auto TDS Adjust
2. Active coper
3. Complementary Discount
4. Exchange

Now am facing problem with product that TDS is not working and requested for fix issues or exchange product with other product since not available those I have mentioned above points.

I have connected helpline, sent many mails to online Eureka . But not getting any response and assurenc from there.

Online for sales promotion the saying about wrong futures/ promise latter if any problem they ommiting with customer Headache.

Totally so bad service .

I am a old owner of Dr Aquaguard. Recently I did service through Magna RO Kit but kit price is 4925 rupees but agent charged me Rs. 6500 on a raw bill slip. Plz solve my problem and take back me my extra money what I given to the agent.

KABIBUR RAHAMAN
Mobile- [protected]

I purchased Dr. Aquaguard purifier on Jan 2021. It stops working within 3 months in the warranty period. Raised service request several times and also escalated to higher level. Not getting any response. More than 100 days over after first service request. First service request placed on 3 May 2021 and complaint no is 20872047. Placed few more request with no [protected], [protected].
No response.

Take back the item and refund the money

I gave a complaint on my water purifier under AMC and i had a ticket for my complaint in the month of july 15 th but they did not take action against my complaint till the day

My vacuum cleaner is not working for the past 2 weeks and i have logged into service request before 2 weeks.no response from their end for the last 2 weeks.They are saying due to pandemic service is delayed.useless pathetic customer service.

Hello Team,

I am Rahul and we have been a loyal Eureka Forbes customer for many years now. I just found out that the service being provided for my aquaguard reviva purifier is being done by an unauthorized company called Aquacare in Bengaluru.

I am not sure how they have managed to get my information from your system to service your products. Please let me know if they are your authorized service providers. If not then please let me know how my contact information has reached fraud companies like these.

I have seen many people contact you with the same complaint. Why is the company not acting to resolve the issue?

I am afraid your company is going to lose many loyal customers if this persists.

Looking forward to a quick response and resolution on this issue.

I had raised complain on 16 July, complain number [protected], no one come till date. i had taken AMC for one year and eureka service is very worst. Nobody visited and i am purchasing water daily and amount 100 rupee per day. so what is the benefit of AMC and who will support on this. Last time also my complaint attended after 45 days. i am really very much disappointed service from euteka forbes.

I am Deepak Thakur from Pune. I am trying to reach a sensible person from Eureka Forbes for repairing my vacuum cleaner since 4 months, yes FOUR months.

Today a person (after 4 months of followup) visited my house and gave me expert advice that your motor is damaged and needs to be repaired. Exactly same thing I am telling Eureka Forbes from last 4 months.

He said that it will take one week to get the motor. This is too much. How is such a big company managed? I would like to tell you that you are LOOSING a big business (of repairs) by NOT catering properly.

Also, I and any other sensible person would NOT recommend Eureka Forbes products after such instances of delays.

Hopping for the best.

Compliant not attended after amc service.. No water supply at all.

I ordered Eureka Forbes - Eureka Forbes AquaSure from Aquaguard Delight (RO+UV+UF+MTDS) 7L water purifier, 7 stages of purification with Ultra Filtration (White)
but during the installation process technician told us that the product is defective. After that Amazon provided us the replacement on 29 July. Now it has been more that 7 days but no one has contacted me regarding the installation. I have tried contacting the helpdesk multiple times and every time they raise the ticket and inform the same thing that technician will contact you on priority but nothing at happens.

The product is delivered and it is just sitting there in the box without use. Also I am not hoping that this product also will be defective but based on previous experience, now from Amazon I only have 9 August till replacement and without installation how would I know of the product is working on not.

Please take this request seriously. Because overall since I bought your product the experience is not at all good.

Request number : [protected]

Ever since I had purchased this, it is not working. Had complained many times. People don’t visit to check the issue. Even if they visit, they say parts problem, due to lockdown unable to get parts(since last year, 2020)

Sales Order number - [protected]

Kindly arrange for repairing and services of
Vacuum cleaner Model WDX-2, operational at Parinam Law Associates', Express Towers, Nariman point office.

[protected]

When I switch on the vacuum cleaner after 2-3 min automatically get switch off