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Eureka Forbes Complaints & Reviews

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Updated: Dec 10, 2025

Complaints 7947

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4417

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3530

Good! Eureka Forbes values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Eureka Forbes step up their efforts to fully resolve all complaints 👍

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Eureka Forbes reviews & complaints page 55

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Address: Ranipool Sikkim

I have purchased an AMC and asked the customer care for service and they have taken the service request but till now there technician did not contact us and when we called the customer care again they are saying they don't have any info about the service here and whether they don't know the technician will visit or not.

Contact : [protected]

+1 photos

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Sep 08, 2021

Updated by Priyanka Sripathi No update regarding the complaint

Sep 16, 2021

Updated by Priyanka Sripathi No update from Eureka Forbes till now

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Address: 4 gurunadar street, arsan homes, block 1, F1, Rajakilpakkam, Chennai 73.ph.no.9840570667.

The RO water purifier is not functioning in my house. Pl. do the needful today. Thanking u Sir.

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Address: B.S Height, 3rd Floor, Old HB Road, Chunna, Ranchi- 834001, Jharkhand

I registered for Annual Maintenance Contract from[protected] to 27-09.2021 (i.e. 2 year period) by paying Rs. 7550/-. The contract receipt no. is 0066830 dated[protected] for my Aqua Guard Enhanced RO Model.
As per the contract, one set of consumables are to be replaced in each year. Immediately after registering the contract in September 2019, the candles were replaced.
However, there was no visit of any executive for either to replace the candles or for any regular maintenance since September 2020.
I have given many complaints to the customer care but all my efforts were in vain. I simply get a message informing about attending customer executive and later satisfaction code - all this without any visit of the so called Customer Executive.
All our calls to the customer care portal are of no result.

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Sep 6, 2021

Complaint marked as Resolved

I got the call from M/s Eureka Forbes within a day and my complaint was resolved in just 2 days. Thanks a Ton!

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This is worst service. I booked re-installation service around 45 days ago. So far there is no response. When I call the call center they simply say we will send technician today. The same story everytime.

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Worst product ever seen from Eureka, after just one month of purchasing the product it started giving problems. Made a complaint but after almost 7 days also they have not taken any action. I was strongly advised to take Kent RO but I made a very big mistake in having faith and spending almost Rs-20000. I will never buy any product from this company in my life again. Complaint number #-[protected]

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We had purchased water purifier from Eureka Forbes and even after several follow ups no one called or visited for installation even after stating possible health issues for family. Very poor service and terrible experience.

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I have purchased water purifier. While renewing an AMC, they are asking for more money as my machine is out of contract !
This is totally illogical thing. Renewal itself happenes after expiry.

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Address: Injambakkam

My AMC got expired and the sales team contacted me to renew. I was hesitant because the last one year the service by Aquaguard was terrible and not timely. I had to outsource water constantly.

I renewed my AMC 2 months back, but within a month the service light was blinking. I contacted eureka Forbes several times. The service person came and said he had to order and then it’s more than 3 weeks.
No one has come to fix the problem.

I have been having constant trouble with service every time. But when it’s time for renewal they make false promises. I have decided not to renew with Aquaguard again. After paying for the AMC no service is proper.
Terrible company

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Address: Corporate Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India.

My water purifier stops filtering the water and the tasks of the water is like the Raw one. I called Eureka forbes and they suggested to buy AMC services for 4, 350 and they will change the filters for once and I will receive 2 services for free. I did bought the AMC services and called the customer service to log a free compliant as on 27th. The lady told me the she raised a compliant and she also escalated. When I logged in as on 29th to see the service status, I could see that there were no compliant raised. Then I raised one service request as on 29th. I have kids and parents at home and they need clean water. I stay at 2nd floor and there is no lift, my old parents are unable to purchase water from outside. I bought the service for 4, 350 but I see no one is interested to solve my issue, Eureka forbes blocked my number to call the customer service. This is really a worse company

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O deepa.customercare

My name is Kishore and I Have raised so many complaints my purifier is not working,

Since 10th July 2021 I’m following up with Support team,

But issue not resolved

[protected],

[protected],

[protected],

They are saying it is pandemic situation if this is true how the people

from Eureka Forbes are coming to show a demo and to sell other products and also paid services.

I lost almost 2 months warranty period as machine is not working

[protected] Customer ID

Component Number:[protected]

Product Code: GWPDNRICH00000

Product Description AQUAGUARD NRICH HD RO+UV+MTDS

AMC Start Date:[protected]

Sep 27, 2021

Complaint marked as Resolved

Thank you for your help and support

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Sep 16, 2021

Updated by KishoreKomarneni The executive who came to repair the purifier carried my purifier to their office 10 days ago. still my issue is not resolved.

Could you please let me know the ETA to resolve the issue.

I have called the executive many times still I haven't got any resolution

Please update the status asap as I am waiting since 2 months to get resolution

Sep 27, 2021

Updated by KishoreKomarneni It was resolved, thank you

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K

KishoreKomarneni

Sep 16, 2021

: Your new ticket number is [protected].

The executive who came to repair the purifier carried my purifier to their office 10 days ago. still my issue is not resolved.

Could you please let me know the ETA to resolve the issue.

I have called the executive many times still I haven't got any resolution

Please update the status asap as I am waiting since 2 months to get resolution

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I have taken service AMC for 3 year for water filter cum purifier and my customer ID is [protected] in the name of Asha Jain
AMC Period is[protected] to[protected] during the 3 year on the only 2 time candle change last change is[protected]
I book service on[protected] serviceman tell me your AMC expired and not change the candle. Please look into the matter and
solved the my complaint.

Eureka Forbes customer support has been notified about the posted complaint.

Aug 28, 2021

Updated by ashajain response received

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Address: Umanarayan complex Harbhat road sangli 416416

We have launched commplent on 25 th Aug as water is not coming and machine not working without attending the req status as made attended we are facing this issue more than 5 days now this kind of service is nit accepted from brand like aquagatd need your urgent attention on this

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Address: Pan India

I purchased a RoboVac and on 04 May 2021 i lodged a service request stating that the lid of the RoboVac has got stuck and is not opening. The issue is still pending despite passage of four months. The technician who examined it says the parts have not fetched yet. This is the standard answer for past four months. Off late i am getting calls from Eureka Forbes asking me to close the complaint and register a fresh complaint else they will not send the technician to repair the equipment as my complaint is very old.

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Address: H/no 180-B, Davorlim South GOA

We bought an Aqua guard water purifier on[protected] and the same has already been repaired 4-6 times for water leakage. Still the leakage issue is not resolved. The product is still under warranty.

We are extremely unsatisfied with the product we bought and repeatedly requested the dealer to replace the machine if it cannot be fixed properly. However, the dealer is not cooperative and says that the company does not have any replacement policy even for faulty products. But as per the consumer rights if you cannot fix a product under warranty you have to replace it.

Kindly take this as our official complaint and advise what needs to be done next for replacement of the faulty product.

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F

farooq321in

Sep 22, 2021

Service request number [protected]-
Escalation request number is [protected]-
Complaint no: [protected]-

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The worst aquaguard ever we have used. Don't go on advertising and other things. Service is also poor.

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nagiapiyush

Aug 26, 2021

Bought this product one year ago and now just after completion of 1 year I took AMC on onsitego. They came anad changed the filters nad after 3 days machine got collapsed now they are saying give 6000 for repair.
Please don't ever buy this product

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From 16th august 2021 My filter dr Aquaguard has completely stopped due to the chip in the filter..I had complained eureka forbes regarding the same they promised that they will send the technician for the change of filter even I took AMC also.. the Technicians are irresponsible and not even picking my call. Called the marketing personal and the service head they promised within one or two days it will be resolved but till now the filter has not changed..now even the marketing person and the service head is not picking up the call..Eureka service is the worst service. I recommend everyone before going for buying eureka forbes think twice..
In future I definitely not going to buy Eureka products. I'm very much disappointed. I m asking for the AMC amount of Rs 5.5k back if I will get the amount I will go for any other water purifier but the same they r not refunding..

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We have bought AMC for water purifier.

from last one week, purifier has stopped working .Technician told that PMC is not working and they don't know when its going to be in stock.

We have been doing follow up with customer care team but they are just giving assurance but no resolution.

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Aug 25, 2021

Updated by jyoti_mishra02 complaint raised with eureka is [protected]

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Address: Bangalore

Technicians are irresponsible. Eureka service is the worst service. From Aug 11th im doing follow up, but till date my request didn't get resolved. In future I definitely not going to buy Eureka products. I'm highly disappointed.

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Address: D 2704, My Home Bhooja, Gachibowli, Hyderabad-500032

Our kitchen is flooded due to water leaking from the RO after your maintenance person attended for regular service. It’s been 4 days and we have to take legal action if this continues with our kitchen getting damaged. Complaint number, the latest one is [protected]

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My complaints id:-[protected], issue:-unit not work, creation date:-11/08/2021, i had many time call and email this company.but no any action on my complaints.i have purches aquasure desire ro +uv+mtds.when
it is not working this time.

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