Eureka Forbes Complaints & Reviews

After taking AMC no proper response for a service issue. The purifier is in nonworking condition for one month. No service person visited till now even after multiple follow-ups. Due to the pandemic, it is a very difficult situation for senior citizens to go out and stand in queue for filtered water, even after multiple communications, escalations mail we are not getting the issue solved.

For your reference ticket is in open...

AM Contract No - 839326, Date 2 Oct 2020.

To : Managing Director and Sales Director - Eureka Forbes

I am registering a complaint against Eureka Forbes company for Fraud. PFA AMC charged on 2 Oct 2020. Not one service has been done since AMC. I have paid Inr 5800 for AMC contract to Eureka Forbes Service.

Now my machine is down for want of parts as per some technician Mr Santosh Kuwar [protected]...

I purchased a Euro Clean robo vaccum cleaner on May-28 through a sales agent and they provided a Eureka forbes direct payment link . I paid Rs 19990 and the sales person said that it will be delivered within 24- 48 hours.

I tried calling Eureka forbes customer care as well and they said they will me back within 24 hours, but I never received any call .

The sales agent named Manju and Dilip, mentioned that they...

Sir,
I agree for two year contract for my water purifier. I have made payment by cheque. Payment was cleared.
After lot of regular call for one month at your Baroda office, I do not received receipt for contact agreement. I talk with Hetal and abdual. But no response.
Your representative is agreed for extension of contract during my visit at abroad.
I request you kindly provide me receipt with above condition....

मेरा कस्टमर आईडी-[protected] है,
मै एक्वागार्ड एन्हांस (aquaguard enhance) RO water machine July 2020 में खरीदा था
लेकिन आपके सर्विस मेन न तो इंस्टाल किया और न ही अपने सिस्टम में अपडेट किया, मैंने सारे...

I had made a service request on 30.05.2021 (Deepti Singh, Mobile- [protected]) for my Genius RO system as was not functional. Also made payment worth Rs. 5900/- for AMC for renewal (Ref. No. 409410, Transaction id[protected] on 02.06.2021 as advised by your office (Mobile no. [protected] by which link was shared to me). More than a week has been passed but my problem has not been solved. Even the number mentioned is not being picking up. I...

I have placed an order on June 1st 2021by the Eureka Forbes sales man from Bangalore. I made payment ₹17790 through the Eureka Forbes payment link provided by the sales man. Till now I have not received product and not providing any proper information regarding the product. Now I fed-up of this overall followup. Please accept my request to cancel the order refund my amount....

I have taken AMC for 3 years on 2019. But they have not once come for service once after we took AMC . Now my water purifier is not working and despite numerous complaints, the customer care service does not even send any person for repair. Worst company stealing money in name of AMC....

Hi,

I have water purifier (Customer ID [protected]) which stopped working few days back (after working for 6 months).
I logged a service request
(Dear friend your complaint no. is [protected].)

Your service personnel visited on 6th June (Sunday), opened the purifier, tried different experiment, and in the process cut every wire inside the purifier staring he doesn't know any other way. (He didn't...

Hi Sir/Madam,

I have been keep on following up on this request, but haven't got any resolution yet, can you please help ?

******************* MY PURIFIER IS TOTALLY NOT FUNCTIONING NOW ****************************

One of the request is closed without being resolved, please find the details below:

I have raised a request [protected] on 28th May stating there is a RED light which is...

On 16th Feb 2021, I purchased eureka forbes vaccum cleaner, from salesperson Rahul Dongre, at time of demo when I told him there is Spykar watch as gift with this vaccum cleaner. He said you will get same. He delivered me only vaccum cleaner by saying you will get watch on 24th February, later he and his boss Rajesh Dongre told by 8th March you will receive. 4-5 times they did same by saying different different dates. After purchasing machine...

My Aqua Guard purifier is having water leakage since May 20th. I raised a complaint (# [protected]) on 25th May 21 by calling their customer support # [protected]. They informed me due to corona situation there will be delay in service. I said I was OK if it was a matter of 1 week of wait. But now 11 days have passed by there is no response from their end. I escalated to Deepa and their CEO's email id since then. They have also not responded....

RO not working...

I have AG CLASSIC MODEL Of water purifier from Eureka Forbes & there is problem in water purifier & water is not coming out & have registered complaint on their helpline & have been given complaint no [protected], we have taken 3 years AMC which is valid till date till July 2021, I have been repeatedly calling on their helpline & getting follow up number but no person came for service till June 4th that means from last 8 days suffering badly...

Bought the +Eureka Forbes Robo Vac N Mop on 18.02.2021 vide you Invoice No.[protected] dated 18.02.2021. Using the machine regularly for cleaning and mopping at my home. Today (05.06.2021) while the machine was working (vacuum cleaning the floor) suddenly it stopped. There was a voice recorded message as 'fault' and didn't work. On visual inspection, we could find that the Bumper has given away from its position and the machine is not moving/working....

This is regarding my service request placed on 4 May 2021 for Aquaguard classic for which I have made multiple follow ups till date but of no avail. All the time your cusotmer support person is saying that issue is escalated, delay due to pandemic and so on but the service engineer has not visited my place till date and it is a month now. I called yesterday and insisted on reason for the delay for which your customer support person has said...

We have been raising complaint for past 10 days. But the person who comes is unable to solve the problem. We have repeatedly mailing and what's app to the company to send a senior technician but they are not sending. We are in AMC and they are wantedly not solving the problem bcoz they have to interchange the parts which are covered under AMC contract....

I purchased water purifier from Amazon on[protected] and the product delivered on[protected] after 2days I got a call from technician and he told me he can’t come to my place for installation and asked me to return the product . I raised complaint regarding same but till now the issue is not resolved and they are still following up the issues with no proper solution....

I have taken AMC for my RO for two years in 2019 in Gurgaon, Sector 46, Haryana. As per AMC document any part failure will be replaced without any cost during the AMC period. Now i have moved to Bangalore.

But Eureka Forbes Bangalore team is saying part replacement is not covered in AMC and will be charged.

Whereas Gurgaon team is ready to replace the part free of cost. Part replacement is costing around 5000/-...

There has been noshow by the technician, a month has been already passed since I raised the service requests Ticket no [protected].

Escalated to deepa.[protected]@eurekaforbes.com, but no resolution yet.

Eurekaforbes need to refund the AMC amount if they can't service....