Eureka Forbes Complaints & Reviews

I have purchased Aquaguard W-Purifier Superb RO+UV+UF+TDS September 2018, now I see there are big cracks on the backside of the purifier due to low quality plastic which can't withstand the weight of the purifier.

Simply I don't understand, if this product is manufactured to hang on the wall it should have provided with good quality plastic instead of a cheap one. Mine is not even completed 3 years.

Is Eureka Forbes insisting customers change the whole unit every 2 years? Customer support is also worst, even after 3 days of your complaint registration we need to follow up with customer care to assign some executive to work the ticket.

Also, I have never seen such worst AMC providers, to grab the customer's attention Auquagurad team is saying many things but in reality, nothing is happening.

One thing Eureka Forbes should understand, now customers have many options. Without customers, you can't build your legacy as before, from my experience I have seen so many customers have moved to other brands.

So please don't concentrate only on advertisements, improve your product quality as well.

Thanks & Regards,
Ayyappan
[protected]

Hello Team,

I have a serious issue to report regarding the eureka forbes sales person.
Who has committed me life time service warranty if I book the order before so and so date. Now the machine is delivered but for service warranty he is ignoring, he keeps saying I have sent you warranty card but I have not recieved any such. Also I called customer care but they say there is no such offer. If this is true its a sheer fraud and sales person is making false commitments to bag the orders.

I have registered a service request on 30th June and till now no one has contacted me . mY request no is [protected]
I am not have drinking water from past one week, I have called the service center for more than 10 times but still no service till now . My registered mobile number is [protected] . KINDLY help .

Dear Sir,

I Mohammad Ghose, Customer Id 827596, has my Aquaguard Reviva RO was not working, i have given complaint to customer care against complaint No [protected], till date it was not resolve and when iam booking complaint again it showing your Mobile no is not register with us, one of your sale peson Mr Kothapalli Mahesh as given the invoice in that Sr No [protected] and at Aquaguard Reviva RO machine Sr no [protected] i have enclosed for your reference,

To
The Eureka Forbes
Head of Complaints

Customer Name: Maneshwar Goel
Customer number: [[protected]]

We have the worst quality Aquagaurd that we bought few years ago and stupid enough we keep extending its warranty thinking that Eureka Forbes is a good name and it might be that issue we face is a special case scenario. But this year we realized the product quality as poor as it is the service quality is even more pathetic. Your service team bluntly say that they are only doing paid services and paid part replacements and would not send technicians for service of in warranty products. The phone calls to customer service team are of no use as they remain open for a period of time and get closed automatically.

While you are advertising your health products you do not realize that their is a health hazard for not servicing those products in time. Not to mention that during Corona times people are staying indoor and a non working water purifier would force them to step out to arrange for drinking water.

Our Aquagaurd reviva is not working for almost a month now when it started leaking. Also, the yearly filter replacement is due since March. Eureka forbes have no regards for a their in warranty products and their customers it seems. It is not acceptable and I require an immediate remedy for my concern.

Maneshwar Goel
+91-[protected]
+91-[protected]

I have Dr AQUAGUARD NRICH RO+ UV+ MTDS which i brought in 2018 Dec. it ran good for an year. Starting 2020 Dec almost every month it stopped working. Within 6 months asked to replace internal filters in Dec 2020. I agreed and paid 4900 and it stopped working again in 2021. Raised complaint and this time again suggested that filters need to replace within a month along with that suggested to have external filter that way it gives long run. Agreed and paid for external filter 900 and in Mar 2021 it stopped working this time came to know that external filter which was fitted was duplicate and again also charged for internal filters 2300 and in June 2021 it stopped again asking to pay 4800

My customer id of eureka Forbes is [protected], I won DR AQUAGUARD MAGNA HD+RO+UV. Machine is under the AMC from Valid 13/12/2020 to 12/12/2021. Machine not working from 30/05/2021, Multiple escalations were done via official app, phone call to aqua guard associates. Still complaint is not attended. Complaint numbers are [protected](app)/[protected](phone). Complaint is visible in official eureka Forbes app is not acknowledged by the on ground eureka Forbes associates ([protected]-Nishant) and is closed with no service personnel visits and on ground person threatened to go ahead to go and file a consumer complaint. Extremely pathetic customer service and no empathy to customer grievances. The TDS of the water is 850 and we are totally dependent on a RO System as there is no other source of soft water hence repair/service is very essential to which i am entitled as per AMC. Please compensate us for financial loss and mental torture from mis treatment from the quality of customer service.

I am swapnil jadhav from panvel customer id [protected].from the date of installation of aquaguard i am facing lot of problems. Specially in about service (मेरा पाणी का मशीन काम नाही कर राहा है. सच मे फसगाया हू आपके कंपनी का मशीन लेके. आप प्लीज मुझे कॉन्टॅक्ट किझीये आपके हेल्प सेंटर हमे दाद नाही दे रहे. मशीन कि वॉररेंटी खतम होणे के बाद आप लोग काम करोगे तो क्या फायदा. मे थक गया हू अब आप लोगो के पैर पडता हू कुछ तो करो mob-[protected]

Am a process manager for a concern.
This is the worst process, customer service, customer support and after sales service I could ever run.

When coming to product, I returned three filters since I purchased. And the 4th one after just few uses is not working for which I booked complaint and found the above quality of service.

All together they are just crazy business .
Just doing a cheating water purifier business.

I have taken effort to type a honest review means there are so many who didn't take time and trust to post this feedback.

I am using Aquaguard - Geneus (Active copper) water purifier and registered a complaint through call center on 22nd Jun 2021 and complain number is[protected] for service purpose as service indicator is blinking. Call attend by Mr. Renjit .
Subsequently I got a sms pm 23rd jun 2021 with request no. [protected], where as no one has turned up since 10 days.

Now if any problems comes to water purifier, company should be held responsible.

L Ranga Rao
[protected]

The undersigned has lodged a complaint on 23rd June 2021 and thereafter several follow-ups about Aquaguard classic which totally stopped. On 24th, a technician visited but told that he will be coming again after taking the parts. But till date he has not visited. The Eureka Forbes at one time handling the customers nicely but now it has very bad reputation. Aquaguard is now need of an hour in this monsoon season. Then why there is need for AMC. The technician is also not good, he is unable to repair my acquaguard. thanking you
Devashish Chakravarty, 1340-A, Aashirwad Udyan 2 sector 3 Raibareli Road Lucknow-25
Mobile no. [protected]

I have been calling the aquaguard helpline since Saturday the 26th of June for the installation of my water filter Aquaguard aura. Every day i get a new escalation ticket number and false promise. but till date, no one came for installation. disgusting service. I have wasted my whole week waiting for it at home. Below were the tickets raised.[protected], [protected]

My complaint no is [protected]
I registered my complaint for broken Tap on 28th June. Customer said that complaint shall be resolved in 48 hours. Today is Day 4 and inspite of Calling customer care twice, they only escalate the request but still NO technician has come and resolved by complaint. Since the tap has broken it is highly inconvenient to use the machine.

Requires to be serviced, mobile no [protected] is un available, my service contract reciept no 0010638, my contact no-[protected]

I have an AMC for my Aquaguard Magna. Service for the same has been due for the past month. Ten days ago, blue light turned into a green flashing light which means it needs a service for sure. I raised a service request on 20th June 2021 but no response to my request so far. I have been calling customer care number every day but to no avail.

We are forced to drink dirty water from Aquaguard now and if something happens to us then Aquaguard would be responsible for our death or mental illness or physical illness caused by this. I request you to please take a look and help us in our distress.

Raised a complaint with eurekha Forbes call center for the aquaguard geneus dx water purifier is not working on 26th June 2021.
It beens 5 days and no response from the service team. Problem was escalated multiple times and still no response.
I feel like Kent after sales service is good and performance is good.
I am collating all the communications and evidences I have and planning to lodge a case in consumer court for causing mental illness and loss of time due to their pathetic service support.

The RO Water purifier stopped working on 22nd June and we registered a complaint but no one called let alone actually resolved the complaint. this is after subscribing to an AMC ... Their customer care numbers are non functional. the App also does not provide any response. Emails to their head of customer care are also ignored.

Service standards are pathetic and teh indifference shocking

Machine is not working properly

Recpacted sir
Plz help last year I purchased dr.aquaguard hot&cold for Eureka Forbes website and machine is warenty period also. Problem face around 2 month machine is not working properly and this time machine is shut down. I call and message to your company service engineer and do not respond any buddy see the some screenshot 🙏

M/s Eureka Forbes

You are considered a valued service provider, at least I thought so. But it is obvious that you have shared contact details of your customers to companies like M/s Ion (who just cheat in your name) or else how would they contact me for servicing Aquaguard Genius+, how would they know that I have the model installed!.

Even if they are your authorized partners in service, you are not bothered to check them on quality and honesty of service they provide.

Just wanted to bring to your notice. If you bother to check on this, I would consider it fair. If not, so be it. I will not be using any Eureka Forbes product in future.

Thanks.