Eureka Forbes Complaints & Reviews

I Have been chasing the Service team for more than 20 days and every time they say they will escalate my request but haven't received any response. Team who has taken the service charges for the same denied service stating that as an service center is already available in your location and ask us to contact them. when we contacted them they denied service saying that we have payed our AMC to other member and he is not responsible for any service. Tried to reach out customer support through toll free, social networking, email and had no response till today.

escalation number proved to me over the call: [protected]

I had call recording of each and ever conversation

Hello,

I wanted to have my aquaguard i-Nova water purifier installed. I have raised three tickets, since April 2021.Every time the service technician calls and says that he is coming today for repair.The matter ends with the call itself.
NO ONE TURNS UP.
Recent Ticket No: [protected]

They are never reachable on
WHATSAPP No([protected]),
their customer care, is also pathetic.
The iNTERACTIVE VOICE Number will not work properly, you try from the
register number itself..IT WILL SAY THE NUMBER IS NOT REGISTERED.

To escalate an issue, they say to send email complaint to
Ms.Anu Kotian and HER EMAIL ADDRESS IS NOT AVAILABLE in web-site.
Difficult to imagine such pathetic response from such a BIG organization.

Technician visit was booked. No service done and he blames motor and that candles need to be replaced..Suggests AMC only through him otherwise will not be attended. AMC if taken only through him via the link he provides will be attended. Warns us not to book via the website page as nobody will attend. Does a sleight of hand to short wires. Takes the service fee and sayzs no receipt provided and that we will receive payment online. His name was some lying Hussain.
On reporting to online number, a new circular go round game started by them but no receipt or visit by technician.
EUREKA FORBES company is the main fraud and they are trying to mislead with articles that some companies are doing fraud under their name. They actually send real dishonest and fraud trchnicians and cover it with equally bad technical support and advertising.
This seems to be their business model..How long will this go on?
They really seem to be sure about their dirty business tricks..Pandemic excuse for pushing more malpractice..
SHAMEEEEEEE...

My water purifier AG Nova is non functional since 05/07/2021. We are forced to drink unfiltered water. The company is not living up to any level of satisfaction.
One untrained technician came in the FN on 10/07/2021 & told me that one part is required & he will have to go to get it. He promised he will return by 5.30 PM on 10/07/2021.He has not turned up so far. He is not picking up phone.
We are really fed-up with the company.
Please suggest if I have to go for some legal action

We purchased new Eureka Forbes water purifier online but when we installed it 2 weeks back the TDS was showing above 400, the installation engineer came 2 days after and checked it again but TDS was still same.
He said the RO is faulty and asked us to raise complaint with company for replacing the unit.

So far we have raised 3 tickets on multiple days with Eureka forbes but nothing is been done.

2 days back we received an invoice saying this is against the payment we made post installation which never actually happened.

I am not sure what to do now.

I have bought new aquasure delight 5 months back. It has stopped working and I have lodged a complaint to eureka forbes customer care service. I have escalated it 3 times and still no engineer has showed up. Still waiting for the issue to be resolved.
Pathetic after sales service by eureka forbes.

Waste water is not coming since 3 to 4 days.

Dear Sir.
I am truly sorry to say that your company is not paying attention towards its customer.
Back 2 years ago we purchased an Eureka Forbes Doctor Aqua-guard and this year it is giving a lot of problem. Every time we launch our issue the company takes a time of 1 month to fix it. Since last 6 months the Aqua-guard is coming up with one or the other issue and every fortnight after the last service it is giving problem and we are being harassed. We are really disappointed regarding such behaviour of the company towards its customer.
Looking forward to a better service from your side.

Name - Mr. Nemai Charan Pandit
Address - 46/1, Lakshan das Lane, Howrah - 711101
Phone Number - [protected]

My Acqua Guard is non functional since 05/07/2021. Complaint was booked and one Mr R Rawat was assigned the job for rectifications. He never came or called. On my call he picked up & said call the company or local service office. I requested him to share with contact No. But he never did. Today again I made calls but he is not responding.
I am sorry to say that Eureka Forbs has gone so low in their commitment on service to the customer. I even escalated the matter twice but to no use.
Just imagine we are not getting purified water because atrocious service of Eureka Forbs.

Hi we have bought Dr. aqua guard nrich from eureka through eureka forbes sales man and he told there is one year warranty for all the consumables so we bought that for 20000 in august 2020 and now its not working properly and we gave complaint service person came and told its filter problem we told to change the filter he told its not come under warranty you want to pay for that but the sales man told warranty is there for that they told sales man say like that only for selling the product after sales they wont care like that they telling so company trained the sales man to say lie to the customer and sell the product which is not worth for one year also

Geneous water indication not properr..installed 10 days back only..

We bought Dr. Aqua guard from eureka and while selling the sales man from eureka told there is full warranty for all the products for one year now only six months over filter not working and we gave complaint to the company there service person came and check the machine and told it's filter problem and no warranty for filter I ask your company sales men told there is warranty for one year for that he told they will say anything like this to sell the product they tell lie only but no warranty for that and I call to the customer care and ask for solution they we arrange call back in one hour but after one day also they didn't call me back what is the solution for this

I have raised complaint on june 25, 2021 but engineer showed up.call customer care multiple time, they always give us one more time.Today is 8 July.
My purifier is still in warranty.

Problem is my purifier is not working.

I don't understand why they have customer care if they don't know the status and provide resolution.

I have escalated the complaint as well but still no one attended.

Aquagaurd Machine is not working At all .I have raised ticket.
One of the guy came and told one part is not working and need to be changed.
Waited for 4 days no response then daily asked customer about the issue
but no support provided.
Such worst customer service.

Its 2 week now but still issue not solved. We live in society where there is no lift and we have to bring water from ground floor daily.
This all due to pathetic service by Eureka forb
I regret I have taken Eureka forb.

Customer service guys keeping calls on hold for more than 15 min and not responding at all
Is this professionalism ?

Please dont buy anything from Eureka Forbe

I have purchased Eureka Forbes Dr Aqua Geneus plus in December 2020. Within few days o[censored]sage product started switching off and starting automatically after few mins/hours. I have raised multiple complaints with customer care, however the issue hasn't been fixed yet. I am not request proper response from neither service center nor Eureka Forbes product team. It is lying unused. I need help in either getting the product replacement or return as I can't use it.

Even if get a temporary fix I may end up paying more for the service guys after warranty period. Please help.

Product Code: GWPDDRGNS30000
Sr. No: [protected]

I have purchased the aqua guard of Eureka Forbes (ayur) in the month of March 2021. Sice then the water flow was very low and they stated that my water has a problem and it is a normal flow. After 3 moths the machine stopped working and they claim we have used 5000litre of water in 3 months and hence we need to change the filter with our own cost, although the product is under warranty as it is only 3 months after purchase. Also it is impossible for a family to consume 5000 litre of water in 3months and hence I find this completely irrelevant. I am trying to contact further support but no one is responding and now it is more than 5 days. We are suffering due to scarcity of drinking water.

Hi,
My RO is not working from last 4 days. I raised complaint 4 days ago. After then every I call customer care and they promise that it will resolved today. But this is also not resolved.
I purchased AMC in Dec 2020, but this is also not showing in my account, they are saying that product is not under warranty.

Raised complaint for service request on 24th June for Aquagurd purifier and none of the technician have called us till now. None contacted despite calling several times to customer care

Worst customer service experienced never before and the product become faulty within 10 months of purchase.

I have purchased Aquaguard W-Purifier Superb RO+UV+UF+TDS September 2018, now I see there are big cracks on the backside of the purifier due to low quality plastic which can't withstand the weight of the purifier.

Simply I don't understand, if this product is manufactured to hang on the wall it should have provided with good quality plastic instead of a cheap one. Mine is not even completed 3 years.

Is Eureka Forbes insisting customers change the whole unit every 2 years? Customer support is also worst, even after 3 days of your complaint registration we need to follow up with customer care to assign some executive to work the ticket.

Also, I have never seen such worst AMC providers, to grab the customer's attention Auquagurad team is saying many things but in reality, nothing is happening.

One thing Eureka Forbes should understand, now customers have many options. Without customers, you can't build your legacy as before, from my experience I have seen so many customers have moved to other brands.

So please don't concentrate only on advertisements, improve your product quality as well.

Thanks & Regards,
Ayyappan
[protected]

Hello Team,

I have a serious issue to report regarding the eureka forbes sales person.
Who has committed me life time service warranty if I book the order before so and so date. Now the machine is delivered but for service warranty he is ignoring, he keeps saying I have sent you warranty card but I have not recieved any such. Also I called customer care but they say there is no such offer. If this is true its a sheer fraud and sales person is making false commitments to bag the orders.