Eureka Forbes Complaints & Reviews

I used to be huge fan of Eureka Forbes, but now situation has been changed because of your company pathetic after sale service. I have logged a complaint with your CC since 13th May 21 and since not resolved logged a fresh complaint on 21st May21. I paid AMC amount of Rs.11450/- on 17th May 21 having promises of immediate action. Problem statement and required details are given below……….
• Last 5 weeks your customer care is only forwarding my concern to concern department.
• We are purchasing water bottle every day even though I purchased your product costing 22K plus and paid 11K plus AMC. Seems wonderful.
• Response from your CC manager Mr. Mukesk diwekar ([protected]) was worst. He is good for nothing.
• I want to know latest by when I will get my RO repaired, or return my AMC money, I will go for a new RO and will through your RO in the dustbin as no use for me with great learning from Eureka Forbs.
• AMC was done on 17th May 21 and till no action, why not my AMC date revised with fault rectification date.

Complaint Details:
Dated 13th May-21 Complain No. [protected], Request No. [protected]

AMC Payment Detail:
Contract No. [protected]

No response on the complaint registered on 10th June. I have a valid AMC and no one is contacting in spite of several reminders to call centers.
My complaint id :[protected]
As a customer I need to know when the problem will be resolved, there is zero accountability on the part of the company

Praveen Kumar

I have raised a service request through application as well as customer care toll free number for the Water purifier which is not working from more than 2 weeks till now. Even after raising service request no one visit home to repair it.

There is no support after sales.

Service Request No.
[protected]

Customer ID [protected]

Please escalate this issue for the resolution

Dear Sir,

• We lodged our Non working Water Purifier (Aqua Guard Crystal Plus) complaint on 18/05/2021 by opting the mode of SMS to [protected]. - No service request return message
• Again we lodged our complaint after a week in your web site - No reaction
• Third time (03/06/2021) we called your Help line number [protected] (attended by call centre representative) Complaint Number: [protected] - No reaction
• Fourth time we called to your IVRS number & Escalated the issue - No reaction
• Fifth time sent email to [protected]@eurekaforbes.co.in on[protected] – No Reply

The above struggle clearly shows failure of the Chennai service team after availing an annual maintenance order by charging Rs.2, 250/-

We too can understand the lock down issues during this pandemic but me being a civil engineer availed E-Pass and we worked at site throughout the Lock down during 2020 & Now.

We respect your rules and escalate through this mail and if no reply or solution comes on this mail of mine in 2 days.

No other choice we will be pushed to raise an issue on twitter & other social media on your after sales service structure.

Hope the problem will be resolved amicably

Thanks,

Mrs.G.P.Padmaja # [protected]
w/o. Mr.G.B.BHAT # [protected]
No: 2A, Rajesh Avenue,
Saligramam,
CHENNAI-600 093

Dear Sir,
We had purchased aquagard from Amazon on 11/06/2021. But till now no one has come to my house to install it. I have given complaint many times. product got delivered but none of them turned up to install th product.
we raised complaints and tried to call the sales rep multiple times and he is disconnecting the call .
would like you guys to take serious action against this issue
Installation request no is [protected].

Thanks
Debiprasad Routray
Manawar Dhar
MP -454446
Mob -[protected]

I had booked a online complaint and request for a servicing, but call came from their head office Mumbai, and they said unless I make 3 yrs AMC with Rs.10000 they will not send any service engineer.

Aquaguard Geneus - 10min / 2point filter water will drain after without filter tank will be filled ( motor will not run), this problem since1 week & water tds 200. Hence provide necessary action detail.

The amc is bought on Dec 2020 and now when I have requested to service the aquaguard and replace the filter/membrane, the service guy is not visiting the place. The machine is not allowing the water output and during such covid times, it's very difficult to get water from outside.
From the date of purchase the aquagard service is very bad and I repent paying 20k for such a device and utterly bad service.
Complaint number is [protected].

Dear Sir,

We have had the Worst service experience, I bought three RO for my house and I regret, they are most of the time not working and the service is pathetic, no person comes when your RO is out of order despite several complaints, I complained two months back, it was repaired but stopped working after 8 hrs, we followed up with the service person on phone but it was not fixed. last I complained was on 27 May 2021 and till date after 20 days I have been complaining every third day and no one has come, complaint no is [protected]We have two RO which are out of order and not working since almost a month, we take regular AMC and despite that no person is attending.

i had escalated the complaint on 13th june 2021 and since then no person has called or contacted.

Manjul Sharma
309 sector-15A Noida 201301
[protected]

Disappointed with product I bought. Water purifier has been provided without mount . I really don't understand how can someone expect to keep purifier or floor and drink water. I called customer care multiple time but they have no idea about product. Very bad service and product

Dear Sir,

I am writing from Bhubaneswar Odisha. We recently installed Aquaguard Astor at our home by one of your sales man- Mrutyunjan Satpathy after we called the regional sales manager (got the number from google). He convinced us to take the product and he himself came to installed the machine on 3rd June 2021. (I don't know how a salesman installed the machine)

Just after 3 days o[censored]se water started leaking from its outlet and body parts when we switched on the machine. We complained to Mr. Satpathy and he said it will be alright in 2 days. After a day when the leakage increased, we asked him to visit and check. Then he visited and did some repair work inside the machine. (Again; how a salesman did the servicing I was really confused and to a machine which was not even a week old). The leakage stopped and we were happy.

Just after one day o[censored]sage, 10 times more leakage started from the body part, and now to fill one bottle we need to keep waiting for 20 min and water is flowing everywhere. You can imagine the amount of problem we are facing. We don't want to use the defective machine but don't have an alternative for drinking water.

When we tried to give a complaint at customer care, they said the mobile number is not registered. We again called the salesman and after some 10-12 hours he registered my number and I received a message from Eureka Forbes.

He registered a complaint on behalf o[censored]s (He said this, but i did not receive any message or email). After a day I received a call from a service engineer (14th June 2021) and he said no one is available in Bhubaneswar to give service. However, I requested him to pay a visit and resolve but no response since morning from that guy.

Again we called today (15th June 2021) and wanted to know about our complaint status. They said nothing is registered. It's damn frustrating.
We registered another complaint today and waiting for the service.

We have been using Aquaguard for years (UV machine) and we have never faced such a bad experience. Now we replaced the old machine and installed the new one. The leakage problem started in 3 days of installation. We have been facing problems with drinking water since then and struggling to get it fixed.

Please give us a new machine and take this defective one. After investing so much of money we get such defective machine it will spoil our interest towards the machine and the company.
I am humbly requesting you to replace this with a new one. I am extremely dissatisfied with the support, sales man and quality of the product.

Have raised a complained on 8th May, 2021 but no-one has attended my complaint till now- I have a valid AMC contract for 2 years

My cust ID- [protected]

And complaint ID is [protected]

Hello Sir,
I Arun sharma apply for Service request on 16 may 2021 and also paid Rs.5900 by online banking.
Till today 15 june 2021 no body come to visit for servicing .
i have call so many time in customercare but till no body has visited my house for servicing.

Please look at the matter and do the needful at the earliest.

Arun Sharma
Customer Code: [protected]
[protected]

I have registered a complaint for my RO which is under waranty, on 03.06.21 vide complaint no [protected]. After that, I have escalated the matter, further gave up a follow up reminder. After that, I have talked twice to customer service representative, however till date, my complaint has not been attended.
Please arrange to address my complaint at the earliest.

I purchased one Eureka Forbes Vacuum Cleaner with the customer code No. [protected] towards the end Nov 2020 and got delivery in mid Dec 2020 (i.e. about 5 months).
ii) Immediately upon unpacking, its switch was not functioning, and the cover was not closing smooth. The switch was somehow repaired/fixed by your engineer in about a 3-4 weeks.
iii) Thereafter, I used it once or twice and the motor got burnt. It took me several complains and then Eureka Forbes took more than one months to replace the motor.
iv) During this motor replace the Engineer found the cover not closing properly and the latch was cracked. He raised a complaint and it took another about a month to replace the cover.
v) I used it once or twice and found the motor has NOT been running smooth with burning smell. I complained on May 5, 2021 No. [protected] (did not use since then)
vi) Twice, on May 6, 2021 and May 27, 2021 Eureka Forbes raised satisfaction code 1571 (both time) for the repair of the machine; however, nobody contacted me. And there was no solution by contacting customer care.
vii) I got phone number of Mr. Pradeep [protected]
Here, I copy Whatsapp message exchange with Mr. Pradeep since Jun 1, 2021.
[protected][protected]
6/1/21, 17:15 - Messages and calls are end-to-end encrypted. No one outside of this chat, not even WhatsApp, can read or listen to them. Tap to learn more.
6/1/21, 17:15 - Biren: Dear Mr Pradeep
Yesterday I called you were driving.
Today, since 12 noon your phone was busy and now switched off.
Please call me back regarding repeated complaint about my vacuum cleaner ever since I purchased in Dec last.
Thanks.
I'm unable to use it since purchased
6/1/21, 23:51 - Eureka Forbes Pradeep: please share you address
6/2/21, 09:30 - Biren: B N MALLICK
5D JNU ARAVALI APPTS
SECTOR 56
GURGAON
HARYANA 122011
6/2/21, 10:17 - Eureka Forbes Pradeep: Ok will send someone today
6/2/21, 10:44 - Biren: Thanks.
The person should call me at this number and fix mutually convenient time before coming, so that I am home.
6/2/21, 10:57 - Eureka Forbes Pradeep: ok sir, pls let me know if any issues will come
6/2/21, 14:14 - Biren: Nobody called me yet.
6/3/21, 18:48 - Biren: Mr. Pradeep
What is happening. Nobody contacted me yet even after 2 days of your msg and more than a month if complaining. By the way 2 times code has been generated. And, importantly, I could NOT use the Vacuum Cleaner 2 times after buying in Dec 2020 5 months. And it gas been repaired 3 times with more than10 times complaining.
What quality product and service are your company offering to be boasting?
Why don't you send this msg to your higher ups with a copy to me.
B N MALLICK
6/10/21, 17:09 - Biren: Dear Mr. Pradeep
Will the motor etc be replaced in my vacuum cleaner tomorrow? You had said it would be done by this week.
6/10/21, 17:17 - Eureka Forbes Pradeep: Ok sir let me check and update you
6/11/21, 13:55 - Biren: No update even in about 24hrs ... !!
6/12/21, 15:00 - Biren: Dear Mr Pradeep
I suppose you are in a senior position in Eureka Forbes. Still you cannot even keep your promise nor even you keep the customer informed about the status of repair.

Please understand I could use the vacuum cleaner only 3 times in 6 months that I have purchased with 3 repairs. And there has not been any solution. You do not even escalate this complain to your higher ups in the company. You do not even pick up my calls or messages.

So now I should upload all my messages to social media and/or any other suitable site/ organization. I hope you and your company would not have any reservation on this.
[protected][protected][protected]------
The product NOT ONLY HAS NOT BEEN REPAIRED, MR. PRADEEP HAS STOPPED TAKING MY CALLS OR RESPONDIING.

Sir (Mr. Batni),
I could not efficiently use the product for more than 3-4 times in the past 6 months or so after purchase.
ADDITIONALLY, DID I BUY EUREKA FORBES PRODUCT TO SPEND SO MANY MAN-HOURS TO KEEP REMINDING TO REPAIR THE PRODUCT???
NOT ONLY I DID NOT GET THE WORK DONE FOR WHICH I PURCHASED THE PRODUCT, WHAT IS COST OF MAN-HOUR THAT I HAVE BEEN SPENDING TO KEEP COMPLAINING AND TRACKING THE COMPLAINS? AND YOUR STAFF WOULD RESPOND AT ONE'S SWEET WILL AND IRRESPONSIBLY?

I hope you would kindly take immediate step to replace the product and oblige.

I have raised a service request(complaint number-[protected]) with eureka forbes customer care regarding the service of my aquaguard water purifier.The Executive has told me that you will get a call back from our nearest technician who will visit at your house and will change the filters.The technician has visited at my home address and informed all the charges of changing filters and labour charge.When i asked him about the bill then he denied.I immediately called back at customer helpline of eureka forbes and told them the whole situation.The executive itself said that just let technician do his work and we will send you the bill through E-mail.But it's 5-6 days now(on 12 June 2021) and i haven't received the bill yet.
When i called at the customer helpline this time, the executive clearly denied me to gave the bill.He said it's company's policy that we don't provide a bill to our customers for the service.When i told him that it's consumer's right to demand and get the bill for the service that he has paid for, you just can't deny me on which he argued with me and said it's company's policy.When i told him that i am going to proceed with legal case for this and you would definately be responsible for what you have said on which he asked me to be on hold so that he can raise a complaint and transfered my call to random person.
The name of the executive, to whom my call has been transfered, was sharaana.She gave me the same answer at first, then i told her that i am going to proceed with legal case for this and i will also mention your name in it also on which she gave me wrong instructions and cut the call.
This is how eureka exploits their customers.
Even when i have asked their technician, at the time of service, about the bill, he had denied me but after a long argument he said you have to pay 18% gst above on MRP, then i would give you the bill of any random firm.
How someone can ask me to pay gst above MRP because MRP otself is inclusive of all charges.
National consumer helpline is my last hope as i am feeling exploited and being mentally harassed by eureka forbes as their executive just put you on long hold ane even denies to provide the bill.It's a criminal offense which might be taken seriously.

I complained regarding my RO not working two days ago. No response from Local Service station in Agra, U.P. Neither anybody is picking up my calls.. Its very frustrating... a necessity like good drinking water should not be delayed for any customer.. It poses great problems on our end.. Please resolve it ASAP.

I have registered complain with Eureka Forbes on 6th June 2021 for the product "Aquagaurd Enhance RO+UV+UF" and its 11th June 2021 today, still i am unaware of any update as to by when faulty spare part (PCB) would be replaced. My product is under AMC and as per company PCB replacement is covered under AMC. This is the only source of drinking water in the house and for last 5 days i am procuring the water from outside. This is more of an agony where customer is not provided with the service timely and he is left with no updates. Its disheartening and unexpected from a company of this repute.

My complain no is [protected] dated 6th June 2021. Everytime when i speak to customer care, i am told that my complaint is escalated or a reminder is issued, however nobody gives an update on timelines or issuance of spare part.

With this platform i hope if i can get some updates and timely resolution to my complain instead of escalation or reminder commitment.

Their sales men won't tell u that after utilizing this product for 1 month you need to spend 3000 every month. Once your usages increase then customer will come to know that machine's digital circuit needs to be changed every now and then.

stop buying products from eureka forbes. They are stealing money from innocent customers.

Their sales men are cheaters and some how sales machine to innocent customers.

We have raised a compliant vide no. [protected], dtd May 3, 2021. Your representative gave a call on May 8, 2021. Due to some function at home, requested him to come next day. No one has turned up.

When enquired with you today morning, it is understood that the ticket is closed and they are going to raise a new ticket and will take time for service due to covid situation. How much time do you require to address one compliant.

This is not expected out from your reputed organization. We have been your member since 25 to 30 years and this type of service is not at all acceptable. We also require good water during this pandemic situation. Hence request you to do the needful asap.