Eureka Forbes Complaints & Reviews

Requires to be serviced, mobile no [protected] is un available, my service contract reciept no 0010638, my contact no-[protected]

I have an AMC for my Aquaguard Magna. Service for the same has been due for the past month. Ten days ago, blue light turned into a green flashing light which means it needs a service for sure. I raised a service request on 20th June 2021 but no response to my request so far. I have been calling customer care number every day but to no avail.

We are forced to drink dirty water from Aquaguard now and if something happens to us then Aquaguard would be responsible for our death or mental illness or physical illness caused by this. I request you to please take a look and help us in our distress.

Raised a complaint with eurekha Forbes call center for the aquaguard geneus dx water purifier is not working on 26th June 2021.
It beens 5 days and no response from the service team. Problem was escalated multiple times and still no response.
I feel like Kent after sales service is good and performance is good.
I am collating all the communications and evidences I have and planning to lodge a case in consumer court for causing mental illness and loss of time due to their pathetic service support.

The RO Water purifier stopped working on 22nd June and we registered a complaint but no one called let alone actually resolved the complaint. this is after subscribing to an AMC ... Their customer care numbers are non functional. the App also does not provide any response. Emails to their head of customer care are also ignored.

Service standards are pathetic and teh indifference shocking

Machine is not working properly

Recpacted sir
Plz help last year I purchased dr.aquaguard hot&cold for Eureka Forbes website and machine is warenty period also. Problem face around 2 month machine is not working properly and this time machine is shut down. I call and message to your company service engineer and do not respond any buddy see the some screenshot 🙏

M/s Eureka Forbes

You are considered a valued service provider, at least I thought so. But it is obvious that you have shared contact details of your customers to companies like M/s Ion (who just cheat in your name) or else how would they contact me for servicing Aquaguard Genius+, how would they know that I have the model installed!.

Even if they are your authorized partners in service, you are not bothered to check them on quality and honesty of service they provide.

Just wanted to bring to your notice. If you bother to check on this, I would consider it fair. If not, so be it. I will not be using any Eureka Forbes product in future.

Thanks.

RO & Booster pump not working. AMC service pending

I have registered the service request for expert Ro 2 weeks ago but only we got is false promises from the area manager Makrand Parkale and after so many days he is still saying it will take 2 to 3 more days as usual. Very pathetic service they don't understand our problem what we are facing for so many days.

My water purifier is under amc. My purifier is not working because the filter is problem I have to claim the amc that technician was tell him to you r cannot claim in amc because amc is only electrical thinks filter I can't changed the Amc. Why

I purchased a Eureka Forbes vacuum cleaner from Reliance Digital in Povorim Goa with self pick up on 24/04/2021. The vacuum cleaner stopped working within 30 mins however there was a lockdown imposed soon after and I filed a written complaint with Reliance Digital after several attempts at contacting Eureka Forbes. on 11th May I received an email from Reliance digital stating that they would resolve the issue within 10 working hours. Till date nothing has been done, I have visited Reliance Digital 3 times personally since the store reopened with nothing but promises being made by them. Eureka Forbes has provided a complaint number [protected] on June 14th, yet there is no resolution. The technician has not visited as promised. I demand a full refund

We booked a service request no [protected] for getting a mandatory service done on 15th June 2021. Till date no one turned up. We made several escalations to the CEO office and to other customer care authorities given in their website. We made several calls to their customer care but to no avail. VERY WORST SERVICE from EUREKA FORBES

I was paid AMC for one year Rs:4, 850 /-on June 8th 2021.

They assured me that they replace my water filter in couple of days. I don't have any information or call from Eureka Forbes . I've checked with local service centre they said they don't handle AMC service calls.

Even after repeated follow up for almost 20 days, nobody came to resolve my issues. now my water purifier is dead.

Whenever i called customer they answer is very generic, in the name of pandemic expect service late, but don't you think u didn't attend a customer who raised a complain which is not attended more than 20 days


I sent an email to head office . I got a call and they said will follow up (same old update).

I am totally disgusted by the pathetic service provided by Eureka Forbes and I have decided that I will never ever buy any products and will never recommend any one to do so.

As they failed to provide service I want my AMC money to be refund.

AMC RECEIPT NO . [protected]

I have registered a service request on 12June 2021 and complaint no. [protected]. More than that I have talked to customer care for 5 times. It is very unfortunate that no one contacted me so far and matter is still pending. I cannot expect company like EF show such irresponsible attitude towards their customers. Expecting immediate response and action from your end

As Resolved

: 24 APRIL 2021 को gwalior में authorized distributor से eureka forbes का model reviva uv nxt purchase किया. जो कि 15 जून 2021 को खराब हो गया. मेरे को पीने के पानी की इतनी परेसानी हो रही हें. ये में ही जनता हूँ. पर company कोई भी संतुष्ट जवाब नहीं दे रही हें. मैने उनको वापस करने की कहीं. वो नहीं कर रहे हें. में इतना ज्यादा परेसान हो गया हूँ. की अब मेरे को मेरे पैसे refund chaiye.
[10:15 PM, 6/24/2021] : धन्यवाद MOB [protected]

Technician Not responding to registered complaints in spite of the AMC.
Daily booking done after that rescheduling of complaint done repeatedly since 1 month.

But to be unfortunate that, Technician Not responding to registered complaints in spite of the AMC.
Anyone suggest for other good water purifier in market, for which services done after complaint booking.

After repetitive complaints on your customer care number, the problem still has not been resolved. We have been drinking unpurified water since 30 days, there is no response from your side and we are waiting for your technician.
My service request no. is [protected], for your reference and necessary action please.

We were earlier delivered a defective machine anyways and then after complaint got delivered another machine and now we regret buying it as it never actually works. Giving us problems literally every year. So, I lodged a complaint two weeks earlier as our machine simply stopped working. A technician arrived and checked our machine and told that a part is damaged and that he have to look for that part and will be back in two or three days and would replace it. It's been a week now and the technician is still not here. We are tired of lodging complaints and reminding executives about it but there's no resolution. We already have an AMC and I don't think I am getting any benifits out of that.

I bought one Aquasure water purifier before two months. Now it's not working. I have registered request so many times and tried to contact customer care executive. But they are not receiving my call.

Even after repeated follow up for almost 40 days, nobody came to resolve my issues. now my water purifier is dead.

SO this is the kind of service eureka Forbes providing. whenever i called customer they answer is very generic, in the name of pandemic expect service late, but dont you think u didn't attend a customer who raised a complain which is not attended more than 40 days

My Customer id is-[protected]
service request no - [protected], [protected], [protected]