Eureka Forbes Complaints & Reviews

We booked a service request no [protected] for getting a mandatory service done on 15th June 2021. Till date no one turned up. We made several escalations to the CEO office and to other customer care authorities given in their website. We made several calls to their customer care but to no avail. VERY WORST SERVICE from EUREKA FORBES

I was paid AMC for one year Rs:4, 850 /-on June 8th 2021.

They assured me that they replace my water filter in couple of days. I don't have any information or call from Eureka Forbes . I've checked with local service centre they said they don't handle AMC service calls.

Even after repeated follow up for almost 20 days, nobody came to resolve my issues. now my water purifier is dead.

Whenever i called customer they answer is very generic, in the name of pandemic expect service late, but don't you think u didn't attend a customer who raised a complain which is not attended more than 20 days


I sent an email to head office . I got a call and they said will follow up (same old update).

I am totally disgusted by the pathetic service provided by Eureka Forbes and I have decided that I will never ever buy any products and will never recommend any one to do so.

As they failed to provide service I want my AMC money to be refund.

AMC RECEIPT NO . [protected]

I have registered a service request on 12June 2021 and complaint no. [protected]. More than that I have talked to customer care for 5 times. It is very unfortunate that no one contacted me so far and matter is still pending. I cannot expect company like EF show such irresponsible attitude towards their customers. Expecting immediate response and action from your end

As Resolved

: 24 APRIL 2021 को gwalior में authorized distributor से eureka forbes का model reviva uv nxt purchase किया. जो कि 15 जून 2021 को खराब हो गया. मेरे को पीने के पानी की इतनी परेसानी हो रही हें. ये में ही जनता हूँ. पर company कोई भी संतुष्ट जवाब नहीं दे रही हें. मैने उनको वापस करने की कहीं. वो नहीं कर रहे हें. में इतना ज्यादा परेसान हो गया हूँ. की अब मेरे को मेरे पैसे refund chaiye.
[10:15 PM, 6/24/2021] : धन्यवाद MOB [protected]

Technician Not responding to registered complaints in spite of the AMC.
Daily booking done after that rescheduling of complaint done repeatedly since 1 month.

But to be unfortunate that, Technician Not responding to registered complaints in spite of the AMC.
Anyone suggest for other good water purifier in market, for which services done after complaint booking.

After repetitive complaints on your customer care number, the problem still has not been resolved. We have been drinking unpurified water since 30 days, there is no response from your side and we are waiting for your technician.
My service request no. is [protected], for your reference and necessary action please.

We were earlier delivered a defective machine anyways and then after complaint got delivered another machine and now we regret buying it as it never actually works. Giving us problems literally every year. So, I lodged a complaint two weeks earlier as our machine simply stopped working. A technician arrived and checked our machine and told that a part is damaged and that he have to look for that part and will be back in two or three days and would replace it. It's been a week now and the technician is still not here. We are tired of lodging complaints and reminding executives about it but there's no resolution. We already have an AMC and I don't think I am getting any benifits out of that.

I bought one Aquasure water purifier before two months. Now it's not working. I have registered request so many times and tried to contact customer care executive. But they are not receiving my call.

Even after repeated follow up for almost 40 days, nobody came to resolve my issues. now my water purifier is dead.

SO this is the kind of service eureka Forbes providing. whenever i called customer they answer is very generic, in the name of pandemic expect service late, but dont you think u didn't attend a customer who raised a complain which is not attended more than 40 days

My Customer id is-[protected]
service request no - [protected], [protected], [protected]

Purchased Eureka Forbes UTC UV+RO (best model) 9.5 months back.
Since then getting constant problems and not getting resolved upon technician visit.
September 2020 - Bad Water Quality. Issue resolved after 5 technician visits and replacement of all filters and pressure tank
January 2021 - Low water problem. Issue resolved after 3 technician visits.
April 2021 - Low water problem. Technician visited 7 times, every 2-3 days issues pops up again
May 2021 - Low water problem continues. 4 technician visits, same problem persists
June 2021 - Low water problem continues. 6 technician visits, problem pops up every 2-3 days
Spent more than Rs 2K on water bottles in last 2.5 months and frustration of getting the problem fixed is separate.

Amit Kohli
Gurgaon

I have purchased dr.aquagaurd purifier in July 20. I have raised complaint about non functioning of machine on 21 jun2021with complaint no.[protected].this is 5th time in the last 6months I had faced this problem. Technician attending replacing some spare charging 1500to 2000 rupees, relief for 20 days again same old story. I want permanent solution for this, if possible replace piece with another model

: 24 APRIL 2021 को gwalior में authorized distributor से eureka forbes का model reviva uv nxt purchase किया. जो कि 15 जून 2021 को खराब हो गया. मेरे को पीने के पानी की इतनी परेसानी हो रही हें. ये में ही जनता हूँ. पर company कोई भी संतुष्ट जवाब नहीं दे रही हें. मैने उनको वापस करने की कहीं. वो नहीं कर रहे हें. में इतना ज्यादा परेसान हो गया हूँ. की अब मेरे को मेरे पैसे refund chaiye.
[10:15 PM, 6/24/2021] : धन्यवाद MOB [protected]

I have been following up since 1st june when i first registered my complaint about my vacuum cleaner and there is just no response from your team on when i will get my machine repaired.
I purchased a small vacuum cleaner through amazon on nov 2nd 2020 and within 6 month sthis stopped working . The service engineer visited on 10th Nov and said the motor was burnt and needed to be replaced.
Since then i have been following up with your call center and it is virtually impossible to even connect to te number and am getting no response

this is very poor customer service and i am shocked at the poor quality of your product

Ragini Atal - [protected]

I have an AMC Contract No. [protected]. I have raised a complaint ID: [protected] on 31st May 2021 and was following up continuously with the Hyderabad Service Centre. The Hyderabad Service Centre sent the technician after 23 days of complaint on 23 June 2021. However, the techican by name Srikant is not knowledgeable at all. This same techician has attend a service of the water purifier in Feb 2021 and he didnt reticy the issue two times. I esclated the complaint then, another technician was sent in March 2021 and it was resolved. I had specificaly told the Hyd service centre not to send Srikanth technician as he doesnt have knowledge to resolve the matter and also he is very rude arrogant person and doesnt know how to talk to a customer. I didnt like his attitude and being such a inefficient technician, he cannt be talking rude and doesnt have minimum manners at all. He has changed the filters of the water purifer however the red light indication has not be retificed which means he hasnt done the retification work properly. I called him and said the red light indicator is coming and he said he will come later and check when he gets time. His answer was rude. Later we noticed that he hasnot even fixed the water purifier properly and water was leaking from it all day and night.

Request to look into this matter urgently and take suitable action on the technician who is very arrogant and inefficient.

Thank You
Sudha
[protected]

I raised a service request for re installation of Aquaguard water purifier. Req No-[protected].Its been 2 days, no service guy visited. I am surprised to see the reluctant nature of the service team although water is an essential commodity.
Very bad service. These type poor service will definitely affect the Eureka Firbes reputation instead of having very standard product.

My complaint number [protected]. I raised a complaint on 11jun21. Every I am doing a follow up call, I wrote email to Deepa.[protected]@eurekaforbes.com but no use. Every day they were telling like, today it will be resolved. Worst service .

After posting this is, it is showing as resolved the complaint with giving any resolution . See this is the worst thing with is site

My complaint number [protected]. I raised a complaint on 11jun21. Every I am doing a follow up call, I wrote email to Deepa.[protected]@eurekaforbes.com but no use. Every day they were telling like, today it will be resolved. Worst service .

I have taken AMC from Eureka forbes. Damn worst service. They dont do service. You end up with begging them. You will receive a message saying that your service request is completed. Technicians are frauds. Escalated so many times. They are also aware and least bothered. If the product is not working throw it away. DONT GET TEMPTED WITH AMC. In a year, I bought water from outside for 3 months.

We understand lockdown constraints. I raised so many complaints and escalations. Not even single call from management.

Be alert with the technicians, they might use a used piece during service like candles.

Complaint no. is [protected].
Very Very bad service by the eureka forbes
My AMC is valid till 24 july 2021

Am kavitha customer of water purifier. I purchased water purifier on 20th November 2020 by Vinay from Eureka Forbes. As I made full payment till now I have not received an invoice copy or receipt for the proof that I have purchase water purifier.
Actually I was getting call from your end saying that what purifiers install at my place is in the name of Sathya Murthy. And your people was telling me to change the address which is the name of satyamurthy. Can you please resolve the issue at the earliest.

Kavitha Nayaki
Abbigere