Eureka Forbes Complaints & Reviews

Hello Team,

This is Manish Jain, i had purchased the filter in month of Jan'21,
I reside in Mumbai and have Mumbai Municipal water supply (No hard water).
My filter is under 1st year of WARRANTY (Not sure what WARRANT means to Eureka Forbes)(Is consumer only pay for Plastic Tank)(Main part of water filter is its cartridge else is plastic tank. SO IS EUREKA warranty is for Plastic Tank ?

I got a service call from your company and your technician serviced it on 16th July.([protected])
After the service in late evening I observed a water leakage.Next day as i was out of station when i checked the filter on 19th July, both the LED on console were "RED" hence I called up the technician and booked a new service request ([protected]).
Now the technician updated that as both the LED are blinking RED, this indicates the Filter/Cartridge are END-OF-LIFE and will need replacement.
The service company updated me and I will have to pay for the faulty filters. This is a surprise to me, a filter is still under warranty, why have I paid for a filter ?
Is the "WARRANTY" only for the plastic body? filter/Cartridge filter is the main part of the filter and if it goes faulty in WARRANTY period the company should replace it.

I would like you to fix the filter issue ASAP.

Regards
Manish Jain
[protected]

Very bad service. Every year I am spending about Rs.10000 to Rs.12000 only for service (filters). Only two o[censored]s are there at home and if I am spending so much I rather buy Bisleri water cans from outside. An agent misguided and made me buy a Rs.30, 000 product stating it has been the best and had good sales (giving many reasons why I need to choose that product over others) - a serviceman revealed stating the product I bought has many problems internally and we have no go rather than spending whenever this issue comes. All fraudulent activities which I have faced with Eureka Forbes and I suggest not to go with them at all.

Sir
My name is ramakrishna kolli i have bought eureka forbes wd X2 wet and dry vaccum cleaner. I have placed an return on behalf of the return policy. But there is no response from the company. And the dead line of return is also arrived. I have bought this product on 20/06/2021.with the customer id [protected].
I have attached the bill and the request for return

Hi one of your sales man sell the aqua guard machine for us last year and he told that there is warranty for all the products including filters so we bought the product now our filter is not working and service technician of your company told want to change the filters and its additional cost. But while selling the machine sales man from the same comapany told warranty for one year and service man from same company telling there is no warranty what is this how this will be solved

I've purchased a Dr. Aquaguard Rich water filter on 07-June-2021

Your Web Order Id is [protected]. Your Ship To Party and Sold To Party Customer ID is [protected] .

The Product installation was scheduled and the engineer who was sent by the company was intoxicated and not knowledgeable. He damaged the product. There is water leaking from all the possible places. On my request another engineer was sent to fix the leakages. The product was fixed temporarily fixed. He advised to additionally purchase a water booster attachment to increase the pressure. After three days the product started leaking again.

Then I called up the company to take back the damaged product and refund the amount. The Refund request [protected] was created on 02-July-2021.

Now I'm getting multiple calls from the company to install the product, but when I tell them about the refund request, the associate informs that he/she will inform the right team.

I'm still waiting for a response from the company

1st Issue. On 11 Sep 2018 Contract for AMC was signed with your service representative (NITIN) at Pune. My address is E-1/7 Salunke Vihar, PO: SRPF, Pune 411022. I paid Rs 4900/-by cheque with a validity of AMC from 14 Sep 2018 to 13 Sep 2021 for 3 years. The service is not being provided for a couple of months. The representative cannot be contacted as the Tele No. is not operational.
2nd issue. In Mar 2021 I received SMS message for the renewal of the AMC. I forgot about the validity and erroneously (due to the old age of 81.5 years old veteran) paid for the renewal and received acknowledgment thru SMS. The PDF for job sheet could not be opened.
Appeal: 1. To activate the Representative to resume service. 2. You may like to check if the SMS messages and ack is genuine or for bogus element. 3. If this transaction is genuine, can you help (I acknowledge my failings) by cancelling the latest renewal and make it valid only after 14 Sep 2021.

I have raised a complaint on 08/07/2021 for water leakage for my aquaguard water filter. No one has has attended till now.

I have escalated this issue multiple times but still no resolution. I already have an amc. This is not expected as i am a long term customer.
Please resolve this issue as soon as possible.

Customer code
[protected]

Mobile : [protected]

Name : dr gurumurthy

Please find the attachment for your reference.

We have recently purchased one of the Eureka Forbes products i.e. "Aquasure Delight" water purifier through Amazon on 5th May 2021. I have been continuously facing trouble with it from the time of it's purchase.

However, I have raised numerous complaints and NONE of its Service Technicians have paid a visit to resolve the issue.

From 7th July 2021 the product stopped working completely and as usual I'm following up with their customer care representatives to address the problem. It's been again a week by now and no action has been taken.

I'm sincerely requesting and urging you to please look at the issue on prior and guide me with a proper solution.

Customer ID: [protected]

Bought aquaguard 6months back and now its not working

I Have been chasing the Service team for more than 20 days and every time they say they will escalate my request but haven't received any response. Team who has taken the service charges for the same denied service stating that as an service center is already available in your location and ask us to contact them. when we contacted them they denied service saying that we have payed our AMC to other member and he is not responsible for any service. Tried to reach out customer support through toll free, social networking, email and had no response till today.

escalation number proved to me over the call: [protected]

I had call recording of each and ever conversation

Hello,

I wanted to have my aquaguard i-Nova water purifier installed. I have raised three tickets, since April 2021.Every time the service technician calls and says that he is coming today for repair.The matter ends with the call itself.
NO ONE TURNS UP.
Recent Ticket No: [protected]

They are never reachable on
WHATSAPP No([protected]),
their customer care, is also pathetic.
The iNTERACTIVE VOICE Number will not work properly, you try from the
register number itself..IT WILL SAY THE NUMBER IS NOT REGISTERED.

To escalate an issue, they say to send email complaint to
Ms.Anu Kotian and HER EMAIL ADDRESS IS NOT AVAILABLE in web-site.
Difficult to imagine such pathetic response from such a BIG organization.

Technician visit was booked. No service done and he blames motor and that candles need to be replaced..Suggests AMC only through him otherwise will not be attended. AMC if taken only through him via the link he provides will be attended. Warns us not to book via the website page as nobody will attend. Does a sleight of hand to short wires. Takes the service fee and sayzs no receipt provided and that we will receive payment online. His name was some lying Hussain.
On reporting to online number, a new circular go round game started by them but no receipt or visit by technician.
EUREKA FORBES company is the main fraud and they are trying to mislead with articles that some companies are doing fraud under their name. They actually send real dishonest and fraud trchnicians and cover it with equally bad technical support and advertising.
This seems to be their business model..How long will this go on?
They really seem to be sure about their dirty business tricks..Pandemic excuse for pushing more malpractice..
SHAMEEEEEEE...

My water purifier AG Nova is non functional since 05/07/2021. We are forced to drink unfiltered water. The company is not living up to any level of satisfaction.
One untrained technician came in the FN on 10/07/2021 & told me that one part is required & he will have to go to get it. He promised he will return by 5.30 PM on 10/07/2021.He has not turned up so far. He is not picking up phone.
We are really fed-up with the company.
Please suggest if I have to go for some legal action

We purchased new Eureka Forbes water purifier online but when we installed it 2 weeks back the TDS was showing above 400, the installation engineer came 2 days after and checked it again but TDS was still same.
He said the RO is faulty and asked us to raise complaint with company for replacing the unit.

So far we have raised 3 tickets on multiple days with Eureka forbes but nothing is been done.

2 days back we received an invoice saying this is against the payment we made post installation which never actually happened.

I am not sure what to do now.

I have bought new aquasure delight 5 months back. It has stopped working and I have lodged a complaint to eureka forbes customer care service. I have escalated it 3 times and still no engineer has showed up. Still waiting for the issue to be resolved.
Pathetic after sales service by eureka forbes.

Waste water is not coming since 3 to 4 days.

Dear Sir.
I am truly sorry to say that your company is not paying attention towards its customer.
Back 2 years ago we purchased an Eureka Forbes Doctor Aqua-guard and this year it is giving a lot of problem. Every time we launch our issue the company takes a time of 1 month to fix it. Since last 6 months the Aqua-guard is coming up with one or the other issue and every fortnight after the last service it is giving problem and we are being harassed. We are really disappointed regarding such behaviour of the company towards its customer.
Looking forward to a better service from your side.

Name - Mr. Nemai Charan Pandit
Address - 46/1, Lakshan das Lane, Howrah - 711101
Phone Number - [protected]

My Acqua Guard is non functional since 05/07/2021. Complaint was booked and one Mr R Rawat was assigned the job for rectifications. He never came or called. On my call he picked up & said call the company or local service office. I requested him to share with contact No. But he never did. Today again I made calls but he is not responding.
I am sorry to say that Eureka Forbs has gone so low in their commitment on service to the customer. I even escalated the matter twice but to no use.
Just imagine we are not getting purified water because atrocious service of Eureka Forbs.

Hi we have bought Dr. aqua guard nrich from eureka through eureka forbes sales man and he told there is one year warranty for all the consumables so we bought that for 20000 in august 2020 and now its not working properly and we gave complaint service person came and told its filter problem we told to change the filter he told its not come under warranty you want to pay for that but the sales man told warranty is there for that they told sales man say like that only for selling the product after sales they wont care like that they telling so company trained the sales man to say lie to the customer and sell the product which is not worth for one year also

Geneous water indication not properr..installed 10 days back only..